2023 Chrysler Pacifica driver assist problems

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

The back up camera complete blacks out eliminating visibility at the rear of the car.

NHTSA complaint #11754774 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2023 Chrysler Pacifica. The contact stated that upon putting the transmission into reverse in order to back up the vehicle, the center console display for the reverse back up camera will not function and a black screen was displayed, no warning lights were illuminated. The vehicle was taken to a local dealer where it was inspected however the vehicle was not diagnosed as the VIN was not included in a recall. The vehicle was not repaired. The manufacture was not notified of failure. The failure mileage was 55,000.

NHTSA complaint #11752732 — an unverified report by a vehicle owner.

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Back up camera none functioning. When put in reverse it goes black, or goes blue and says “system not available “ at times the camera freezes and does not show correctly.

NHTSA complaint #11735500 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2023 Chrysler Pacifica. The contact received notifications of NHTSA Campaign Number: 24V436000 (Back Over Prevention) and 25V302000 (Air Bags); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

NHTSA complaint #11713713 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

Van is only 2 years old, maybe 30K miles on it, and it dies while in motion from "electrical issues" of some sort, that are not even battery related. Never seen this in a vehicle ever. Happened to my wife twice in one week while transporting children. They are very lucky to be alive still. This model should not be allowed on the market in this condition.

NHTSA complaint #11712847 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

While driving the indicator light for Forward Collision Warning (FCW or Pedestrian Emergency Braking (PEB) illuminated. This is an intermittent issue and has appeared during snowy or wet road conditions. The owner's manual states description states: Warning light indicates a fault in the FCW/PEB warning system. Contact an authorized dealer for service.

NHTSA complaint #11712463 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

Purchased new [XXX] from above. Towed/ driven to service over 3 attempts prior to 7/2023. Ongoing issue of vehicle FTS/intermittent FTS/vehicle cutting off while in gear. Multiple failed repairs, that would qualify for lemon. Parts replaced Summer 2023, minimal issues until 6/2025. 6/2025, FTS issues returned/dealer refused to run services; even with warranty. July 2025: van multiple FTS/error lights/eventually towed/loaner given. Constant claims issue could not be replicated at dealer. Go to p/u 8/8/25-would not start on lot, after being cleared. Chrysler tech sent out with no issues found per technician; although service manager reports he personally had multiple issues of FTS including AM of technician visit. Multiple conversations had with Mr. Sheets and Mr. Freeman. [XXX] FTS per “Red” at dealer prior to vehicle being returned to me; Foreman suggested ignition replacement/returned by dealer to residence that PM. RF Hub may need replaced, if issue reoccurred but shop refused to replace then. Van was taken to Pittsburgh, PA Labor Day weekend and FTS away from hotel on 9/2/25. Sheets provided loaner that PM at residence. RF hub replaced, van returned on 9/8/25. [XXX], van FTS at residence in late PM. 9/10/25, dealer contacted asking for service/loaner; no answers received. Drove after multiple FTS’s to dealer. Mr. Sheets stated “he can’t have me driving one of his cars for months” that dealer has “done all they can.” Also stated “Even though we’ve had issues from the start, there was a period where van functioned and ‘at least we got some use out of it.’ 9/19/25, Chrysler tech could not find issue and Mr. Freeman stated Mr. Sheets said “they will no longer pay for a rental going forward.” Multiple calls and media of vehicle failing to start. Vehicle unreliable/unsafe to operate on roadway. Vehicle not reliable to get to/from and cannot be relied upon in sudden event/ emergency; or if vehicle were to malfunction out of home area/in a dangerous environment. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR

NHTSA complaint #11688835 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I was recently on a trip and I was traveling I39 in Wi at 70mph there was a Semi next to me on the right side and another Semi in front of me approximately 5 car lengths when all of a sudden the the brakes applied with the dash lighting up saying Brake in big red letters this braking action happened for about 2 seconds This was a very dangerous situation as there were vehicles behind me

NHTSA complaint #11686242 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

I rented this car from Budget on Saturday, May 31, 2025. When I drove it on Sunday, June 1, 2025. The check engine light came on and the car gave a warning that it would shut off. The first time I saw this notification I was stopped at a stopped sign at a 4 way intersection. The car proceeded to shut off after some time (maybe 20 seconds or so, not sure). I was at a full stop and the car was in "Drive". When the car shut off it went into "Park" automatically. I turned the car back on and put it back in "Drive". The car would not move. I check to make sure the parking brake was not turned on and it was not. I put the car in "Park" and back into "Drive" and the car still did not move. I turned the car off a few more times before it switched back into gear normally. I was unable to return the car at that time. About an hour later as I was driving on the interstate in the left lane, the same warning light came on. I had to immediately move from the left lane of a 6 lane interstate all the way to the right shoulder. There was no exit or left shoulder. Once I got there the car idled for a moment and shut off; I am uncertain how long it was before it shut off. I waited a couple of minutes since I was also shaken up at having to move so many lanes on a busy interstate with so many lanes. I got to my destination after about 30 minutes. On the way home about an hour in to the drive, the same thing occurred. I moved onto to the right shoulder of a two lane interstate at this time. This time I shut the car off myself and waited a couple of minutes to turn the car back on. I then drove another 45 minutes home. Then this morning, same warning in my driveway before I left to return it. There were issues with the blind spot warning not working some of the time as well as the display screen would flicker on and off or just become disabled but still visible. I have reported this to the rental company but I want that car off the road.

NHTSA complaint #11664364 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE

The contact owns a 2023 Chrysler Pacifica. The contact stated while driving approximately 25 MPH while approaching a vehicle that had stopped suddenly for a traffic signal, the Forward Collision-Avoidance brake failed to engage. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the front collision system was working. The contact stated that the failure of the Forward Collision Avoidance braking system occurred again, and the vehicle was returned to the same dealer. The contact stated that the dealer had set up a soft barrier collision test and had driven the vehicle up to the barrier at 10 MPH and the Forward Collision Avoidance braking system failed to engage. The contact had taken the vehicle to two other dealers who stated that the front collision system was in operating condition. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 14,000.

NHTSA complaint #11637696 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2023 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 24V436000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back-over prevention camera displayed still images, with blackouts, or was inoperable. The failure had become more persistent and then became a constant failure. The contact had to restart the vehicle to regain functionality or correct the malfunction. While turning off and restarting the vehicle, the radio was randomly activated without driver input. The contact believed that the failure had caused additional failures with other control panel functions such as the radio, heating, and the A/C system failing to activate as needed. There were no warning lights illuminated. The dealer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 14,000. VIN tool confirms parts not available.

NHTSA complaint #11596081 — an unverified report by a vehicle owner.

LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING

The contact owns a 2023 BraunAbility Chrysler Pacifica. The contact stated that while driving at various speeds and using the power chair with hand controls, the drivability was terrible. While driving at various speeds, it was difficult to stay in the intended lane. The Lane Sensing feature was loose and failed to the vehicle failed to steer correctly. While driving at various speeds, the steering wheel was stiff. While making turns, the vehicle rocked. The driver turned the feature off. The contact stated that there was a 3- or 4-inch clearance between the underbody that was lowered once the driver and power chair occupied the vehicle, which continuously scraped the roadway. There was an abnormal rumbling noise detected from the vehicle. The ramp failed to unfold flat when exiting the vehicle. While using the ramp to enter the vehicle, the ramp was difficult to unfold. The vehicle continued to shake due to the exhaust system. Additionally, while utilizing the rear cargo area, the vehicle drove roughly. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 2,500.

NHTSA complaint #11572324 — an unverified report by a vehicle owner.