Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
55.6%
1,000 – 9,999 miles
11.1%
10,000 – 24,999 miles
55.6%
25,000 – 49,999 miles
2427.0%
50,000 – 74,999 miles
3337.1%
75,000 – 99,999 miles
55.6%
100,000 – 149,999 miles
66.7%
150,000+ miles
1011.2%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 2007peak 7Jun 2019
NHTSA investigations into the 2007 Dodge Durango 4X4
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA07003Opened 14 Feb 2007Closed 8 Feb 2008AIR BAGS:SIDE/WINDOW
SIDE CURTAIN AIR BAG FAILURE
ODI'S INVESTIGATION IDENTIFIED NO ISSUES IN THE DESIGN, MANUFACTURING PROCESS, OR QUALITY CONTROL PROCESS OF THE SIDE CURTAIN AIR BAGS USED IN THE DODGE DURANGO VEHICLES.THERE HAVE BEEN NO REPORTED FIELD INCIDENTS OF SIDE CURTAIN AIR BAG FAILURES SIMILAR TO THE FAILURES THAT OCCURRED DURING THE NHTSA RESEARCH TESTING OF THE DURANGO AIR BAGS.ADDITIONAL NHTSA TESTING CONDUCTED DURING THIS INVESTIGATION RESULTED IN NO DIFFUSER TUBE FAILURES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED.ACCORDINGLY, THIS INVESTIGATI...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 132,000 milesBuffalo, NYCrash1 injured
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE DURANGO 4X4. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A THREE VEHICLE COLLISION. A VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A THIRD VEHICLE. THE CONTACT SUSTAINED HEAD AND BACK INJURIES AND RECEIVED MEDICAL ATTENTION. THE DRIVER SIDE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V313000 (AIR BAGS) AND 16V352000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000. PARTS DISTRIBUTION DISCONNECTION. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10896936 — an unverified report by a vehicle owner.
Miami, FLFire
AIR BAGS
I TOOK MY CAR IN TO KENDALL DODGE FOR THE SAFETY RECALL ON PART # R25/NHTSA 15V-313 (WHICH IS PART OF MY AIRBAG) TO BE REPLACED AND THE SERVICE DEPARTMENT IS SAYING THAT THE RECALL COULD NOT BE COMPLETED BECAUSE THERE IS "CLOCK SPRING CONNECTOR TAB PART # 107300 THAT IS DAMAGED AND THEY ARE REFUSING TO FIX THIS. MY CONCERN IS OBVIOUSLY THAT THE SERVICE DEPARTMENT IS CLAIMING THAT IF MY CAR IN AN ACCIDENT MY AIRBAG WILL NOT DEPLOY. IT APPEARS THAT THIS CAR WAS IN A FRONT END COLLISION AND SOMEONE TAMPERED WITH THE AIRBAG (GLUED ALL THE BACK TOGETHER) IN ORDER TO HIDE DAMAGE. HOW IS THAT POSSIBLE? IS THIS NOT SOMETHING THAT REQUIRED INSPECTION PRIOR TO SALE?
NHTSA complaint #10731031 — an unverified report by a vehicle owner.
at 33,773 milesWappingers Falls, NYCrash1 injured
POWER TRAIN
THE VEHICLE SUDDENLY ACCELERATED OUT OF CONTROL CAUSING IT'S SPEED TO INCREASE RESULTING IN CRASH INTO A FIXED STRUCTURE. I PURCHASED THE VEHICLE NEW IN 2007 AND AFTER NEARLY 2 YEARS IN APRIL 2009 THE GAS PEDAL BEGAN TO STICK AND MAKE A CLICKING NOISE. THE DODGE DEALER FOUND THE PROBLEM AND REPLACED THE ENTIRE PEDAL ASSEMBLY UNDER WARRANTY. NEARLY IN THE SAME TIME PERIOD AGAIN 2+ YEARS LATER IN NOV. 2011, THE GAS PEDAL APPARENTLY STUCK AGAIN BUT THIS TIME THE VEHICLE ACCELERATED OUT OF CONTROL RESULTING IN AN ACCIDENT.
NHTSA complaint #10456436 — an unverified report by a vehicle owner.
Wappingers Falls, NYCrash1 injured
POWER TRAIN
THE VEHICLE SUDDENLY ACCELERATED OUT OF CONTROL CAUSING IT'S SPEED TO INCREASE RESULTING IN CRASH INTO A FIXED STRUCTURE. I PURCHASED THE VEHICLE NEW IN 2007 AND AFTER NEARLY 2 YEARS IN APRIL 2009 THE GAS PEDAL BEGAN TO STICK AND MAKE A CLICKING NOISE. THE DODGE DEALER FOUND THE PROBLEM AND REPLACED THE ENTIRE PEDAL ASSEMBLY UNDER WARRANTY. NEARLY IN THE SAME TIME PERIOD AGAIN 2 YEARS LATER IN 2011, THE GAS PEDAL APPARENTLY STUCK AGAIN BUT THIS TIME THE VEHICLE ACCELERATED OUT OF CONTROL RESULTING IN AN ACCIDENT.
NHTSA complaint #10456431 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 160,000 milesMorris, IL
STEERING
THE CRANKSHAFT POSITION SENSOR CONSISTENTLY GOING BAD , DUE TO FAULTY WIRING HARNESS OR OTHER ISSUES. THIS WILL CAUSE THE VEHICLE TO RANDOMLY SHUT OFF WHILE EITHER SITTING OR DRIVING , AND THE ITS UNKNOWN AS TO WHY IT IS HAPPENING. SUGGESTED REPAIR IS TO JUST REPLACE , BUT I REPLACE 1 A YEAR . I HAVE REPLACED 6 IN THE LAST 5 YEARS OF OWNING THIS VEHICLE. DEALERSHIP IS UNABLE TO LOCATE THE PROBLEM TO WHY THE CPS KEEPS FAILING .
NHTSA complaint #11223116 — an unverified report by a vehicle owner.
at 160,000 milesMorris, IL
ELECTRICAL SYSTEM
THE CRANKSHAFT POSITION SENSOR CONSISTENTLY GOING BAD , DUE TO FAULTY WIRING HARNESS OR OTHER ISSUES. THIS WILL CAUSE THE VEHICLE TO RANDOMLY SHUT OFF WHILE EITHER SITTING OR DRIVING , AND THE ITS UNKNOWN AS TO WHY IT IS HAPPENING. SUGGESTED REPAIR IS TO JUST REPLACE , BUT I REPLACE 1 A YEAR . I HAVE REPLACED 6 IN THE LAST 5 YEARS OF OWNING THIS VEHICLE. DEALERSHIP IS UNABLE TO LOCATE THE PROBLEM TO WHY THE CPS KEEPS FAILING .
NHTSA complaint #11223116 — an unverified report by a vehicle owner.
at 160,000 milesMorris, IL
ENGINE
THE CRANKSHAFT POSITION SENSOR CONSISTENTLY GOING BAD , DUE TO FAULTY WIRING HARNESS OR OTHER ISSUES. THIS WILL CAUSE THE VEHICLE TO RANDOMLY SHUT OFF WHILE EITHER SITTING OR DRIVING , AND THE ITS UNKNOWN AS TO WHY IT IS HAPPENING. SUGGESTED REPAIR IS TO JUST REPLACE , BUT I REPLACE 1 A YEAR . I HAVE REPLACED 6 IN THE LAST 5 YEARS OF OWNING THIS VEHICLE. DEALERSHIP IS UNABLE TO LOCATE THE PROBLEM TO WHY THE CPS KEEPS FAILING .
NHTSA complaint #11223116 — an unverified report by a vehicle owner.
at 90,000 milesHaslet, TX
FUEL/PROPULSION SYSTEM
WHEN REFUELING GAS PUMPS AUTOMATICALLY STOP TOO LATE RESULTING IN FUEL SPILLING OUT. THIS HAPPENS AT DIFFERENT GAS STATIONS. THIS STARTED HAPPENING A FEW YEARS AGO SPORADICALLY BUT NOW HAPPENS EVERY TIME IT IS REFUELED.
NHTSA complaint #11220470 — an unverified report by a vehicle owner.
at 130,000 milesNorthborough, MA
ELECTRICAL SYSTEM
WHILE DRIVING THE DURANGO STALLS AND LOSES ALL POWERE. NORMALLY HAPPENS WHEN SHOWING DOWN. THE DURANGO DOES NOT START UP RIGHT AWAY AND HEADLIGHTS AND HAZARD LIGHTS STOP WORKING. THE OTHER DAY IT STALLED AT 5AM IN THE MORNING WHILE CROSS A BUSY TRAFFIC LIGHT. IT WAS DARK AND THE HAZARDS AND HEADLIGHTS DID NOT WORK. I WAS SCARED SOMEONE WOULD HIT ME. IT STARTED UP ABOUT 6 MINUTES LATER WHICH FELT LIKE A LIFETIME. THIS DURANGO HAS ALWAYS HAD A HISTORY OF STALING AND STARTING BACK UP BUT THIS WAS THE FIRST TIME I REALIZED HOW MUCH OF A SAFETY ISSUE THIS WAS DUE TO HAVING NO LIGHTS OR HAZARDS AND BEING STUCK IN THE MIDDLE OF A TRAFFIC LIGHT.
NHTSA complaint #11185503 — an unverified report by a vehicle owner.
Paterson, NJ
AIR BAGS
RECALL INCOMPLETE. 1 RECALL ISSUED ON MARCH 24, 2019 HAS NOT BEEN REPAIRED. NOTICE AND ACKNOWLEDGED ON FEBRUARY 10, 2019. RECALL # S43.
NHTSA complaint #11176037 — an unverified report by a vehicle owner.
at 195,000 milesNEW Madrid, MO
UNKNOWN OR OTHER
VEHICLES 4X4 LOCK TURNED ON BY ITSELF WHILE DRIVING DOWN THE STREET AND NOW IT IS HARD TO START THE VEHICLE AS I HAVE TO PRESS THE GAS TO START THE VEHICLE AND MAKES THE RPMS JUMP RANDOMLY WHILE DRIVING AND IN IDLE, AND I BOUGHT IT FROM A DEALER 3 DAYS AGO.
NHTSA complaint #11074885 — an unverified report by a vehicle owner.
at 195,000 milesNEW Madrid, MO
SUSPENSION
VEHICLES 4X4 LOCK TURNED ON BY ITSELF WHILE DRIVING DOWN THE STREET AND NOW IT IS HARD TO START THE VEHICLE AS I HAVE TO PRESS THE GAS TO START THE VEHICLE AND MAKES THE RPMS JUMP RANDOMLY WHILE DRIVING AND IN IDLE, AND I BOUGHT IT FROM A DEALER 3 DAYS AGO.
NHTSA complaint #11074885 — an unverified report by a vehicle owner.
at 195,000 milesNEW Madrid, MO
ENGINE
VEHICLES 4X4 LOCK TURNED ON BY ITSELF WHILE DRIVING DOWN THE STREET AND NOW IT IS HARD TO START THE VEHICLE AS I HAVE TO PRESS THE GAS TO START THE VEHICLE AND MAKES THE RPMS JUMP RANDOMLY WHILE DRIVING AND IN IDLE, AND I BOUGHT IT FROM A DEALER 3 DAYS AGO.
NHTSA complaint #11074885 — an unverified report by a vehicle owner.
at 119,000 milesOlympia, WA
FUEL/PROPULSION SYSTEM
WHEN FILLING THE GAS TANK WITH AUTO SHUT OFF NOZZLE IT WILL SPIT BACK A CUP OR MORE OF GAS WHEN IT SHUTS OFF. THIS IS WITH VEHICLE STANDING STILL. IT DOES IT EVERYTIME WITH ANY FUEL PUMP.
NHTSA complaint #11047678 — an unverified report by a vehicle owner.
Puyallup, WA
AIR BAGS
TAKATA RECALL, CONTACTED DEALER TO REPLACE AIRBAG THEY SAID I WAS ON A WAITING LIST AND AS THEY RECEIVED PARTS WOULD NOTIFY ME WHEN MY NAME COMES UP BUT IT HAS BEEN OVER A YEAR.
NHTSA complaint #11045443 — an unverified report by a vehicle owner.
at 171,500 milesPenhook, VA
UNKNOWN OR OTHER
TAKATA RECALL. MY 2007 DODGE DURANGO LIMITED 4.7L 4X4 HAS BEEN CUTTING OFF WHEN THE VEHICLE IS SITTING STILL AS WELL AS CUTTING OFF WHILE GOING DOWN THE ROAD THEN THE CHECK ENGINE LIGHT COMES ON AS WELL AS THE ESP/BAS AND SLIPPERY ROAD LIGHT. I'VE HAD THIS ISSUE FOR A COUPLE YEARS AND THE COMPUTER SAYS AIR FLOW SENSOR DETECTED. THIS IS VERY DANGEROUS ISSUE AND MAKES IT IMPOSSIBLE TO TRADE IN CAUSE NO DEALERSHIP WANTS A PART OF IT CAUSE THERE'S NO RECALL FOR THE ISSUE. ANY HELP OR GUIDANCE WITH WHAT THE ISSUE COULD BE TO FIX IT WOULD BE OF GREAT HELP THANK YOU.
NHTSA complaint #11032143 — an unverified report by a vehicle owner.
at 199,019 milesNEW Brighton, MN
POWER TRAIN
2007 DURANGO WITH HEMI ENGINE. THE 4LO LIGHT FLASHES AND, YOU CAN HEAR IT SWITCH UNDER THE CAR EVEN WHEN IT IS OFF. WHEN, I UNLOCK MY DOORS YOU CAN HEAR IT AGAIN. WHEN YOU SWITCH THE DIAL OVER TO 4LO THE SVC 4WD LIGHT JUST BLINKS. WHILE DRIVING THIS ENGAGED AS I WAS MAKING A TURN IT ALMOST STALLED ME WHILE TRAFFIC WAS COMING.
NHTSA complaint #10969298 — an unverified report by a vehicle owner.
Gilbert, AZ
AIR BAGS
TL* THE CONTACT OWNS A 2007 DODGE DURANGO 4X4. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10946788 — an unverified report by a vehicle owner.
at 132,000 milesBuffalo, NYCrash1 injured
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE DURANGO 4X4. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A THREE VEHICLE COLLISION. A VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. AS A RESULT, THE CONTACT CRASHED INTO A THIRD VEHICLE. THE CONTACT SUSTAINED HEAD AND BACK INJURIES AND RECEIVED MEDICAL ATTENTION. THE DRIVER SIDE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V313000 (AIR BAGS) AND 16V352000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 132,000. PARTS DISTRIBUTION DISCONNECTION. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10896936 — an unverified report by a vehicle owner.
at 56,000 milesDanville, VA
ENGINE
THE DURANGO CUTS OFF WHILE DRIVING. WE HAVE TAKEN IT TO THE DEALERSHIP (OR HAD IT TOWED) 6 TIMES IN THE PAST 7 MONTHS FOR THE SAME PROBLEM. THE ISSUE IS STILL NOT FIXED. WE LOSE THE ABILITY TO STEER OR BRAKE WHEN THE ENGINE CUTS OFF.
NHTSA complaint #10864275 — an unverified report by a vehicle owner.
at 70,000 milesGentry, AR
FUEL/PROPULSION SYSTEM
WHEN FUELING YOU HAVE TO SHUT OFF GAS BEFORE FULL BECAUSE GAS WILL NOT SHUT OFF AND SPRAY OUT. THE VEHICLE IS STATIONARY WHEN PUTTING IN FUEL. THIS HAPPENS AT EVERY FUELING I HAVE TO MAKE SURE AND SHUT OFF BEFORE THE TANK IS FULL.
NHTSA complaint #10854182 — an unverified report by a vehicle owner.
NEW Bern, NC
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE DURANGO 4X4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10807970 — an unverified report by a vehicle owner.
at 115,000 milesChargrin Falls, OH
TIRES:MARKINGS
TL* THE CONTACT OWNS A 2007 DODGE DURANGO 4X4 QUIPPED WITH MICHELIN LTXA 115 TIRES, SIZE: 265/60R18 (NA). THE CONTACT STATED THAT WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR ROUTINE MAINTENANCE, THE MECHANIC STATED THAT ALL FOUR TIRES HAD EXCESSIVELY ROTTED IN THE MIDDLE OF THE TIRE TREAD AND ALL OVER THE SIDEWALLS. THE TIRES WERE REPLACEMENT TIRES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRES WERE NOT REPLACED. THE VEHICLE AND TIRE FAILURE MILEAGE WAS 115,000.
NHTSA complaint #10786635 — an unverified report by a vehicle owner.
at 174,865 milesSterling Heights, MI
POWER TRAIN
THE SERVICE 4WD LIGHT HAS BEEN COMING ON AND GOING BACK OFF. IT IS AN AWD MODEL DURANGO. I'VE READ FORUMS AND A LOT OF PEOPLE ARE HAVING THIS PROBLEM. THE TRANSFER CASE WILL SOMETIMES SHIFT INTO FULL TIME 4WD ON ITS OWN, YOU CAN HERE THE TRANSFER CASE SHIFTING WITH THE VEHICLE OFF, WHEN YOU ACTIVATE THE POWER LOCKS. BUT LAST NIGHT ON THE FREEWAY AT 70 MPH IT DECIDED TO SHIFT INTO 4WD LOW ON ITS OWN, MY ENGINE WENT UP TO 6000 RPM ON THE TACH AND I LOST SPEED, ALMOST LOST CONTROL OF THE VEHICLE. I THOUGHT THE DRIVE TRAIN WAS GOING TO BLOW UP. I THINK THERE SHOULD AT LEAST BE A RECALL ON THIS PROBLEM, DUE TO SAFETY.
NHTSA complaint #10765003 — an unverified report by a vehicle owner.
at 160,000 milesOklahoma City, OK
ENGINE
TL* THE CONTACT OWNS A 2007 DODGE DURANGO 4X4. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000.
NHTSA complaint #10764493 — an unverified report by a vehicle owner.
Portland, TN
POWER TRAIN
DRIVING IN A PARKING LOT AND VEHICLE SHIFTED INTO 4X4 LOW ON ITS OWN. SHIFTED BACK OUT OF 4X4 A FEW MINUTES LATER. STARTED DRIVING IT AGAIN AND IT SHIFTED INTO 4X4 AND AS I MADE A TURN, IT SHIFTED INTO 4X4 LOW. STAYED IN 4X4 LOW FOR ABOUT 30 SECONDS AND JUMPED BACK OUT OF 4X4 LOW. NOT SURE IF IT JUMPED INTO 4X4 OR REGULAR ALL WHEEL DRIVE. WENT TO TURN INTO MY DRIOVEWAY AND IT AGAIN SHIFTED INTO 4X4 LOW. UNEXPECTADLY SHIFTING INTO 4X4 OR 4X4 LOW WHEN DRIVING.
NHTSA complaint #10763267 — an unverified report by a vehicle owner.
Willow Street, PA
AIR BAGS
TL* THE CONTACT OWNS A 2007 DODGE DURANGO 4X4. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE WITHIN A REASONABLE TIMEFRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
NHTSA complaint #10747661 — an unverified report by a vehicle owner.
at 50,000 milesSnohomish, WA
UNKNOWN OR OTHER
THIS VEHICLE SEEMS TO HAVE A KNOWN GAS TANK ISSUE. I CAN NOT FILL UP WITHOUT ABOUT A CUP OR SO OF GASOLINE SPITTING OUT OVER CAR AND GROUND. I DID SOME ONLINE RESEARCH AND FOUND MANY OTHER PEOPLE WITH THIS SAME VEHICLE ARE EXPERIENCING THE SAME PROBLEM. DID SPEAK WITH LOCAL DODGE DEALER ABOUT IT, BUT THEY DENIED ANY FACTORY DEFECT. SEEMS LIKE THERE SHOULD HAVE BEEN A RECALL ON THIS ISSUE, ON SEVERAL YEARS OF THE DURANGO.
NHTSA complaint #10744587 — an unverified report by a vehicle owner.
Miami, FLFire
AIR BAGS
I TOOK MY CAR IN TO KENDALL DODGE FOR THE SAFETY RECALL ON PART # R25/NHTSA 15V-313 (WHICH IS PART OF MY AIRBAG) TO BE REPLACED AND THE SERVICE DEPARTMENT IS SAYING THAT THE RECALL COULD NOT BE COMPLETED BECAUSE THERE IS "CLOCK SPRING CONNECTOR TAB PART # 107300 THAT IS DAMAGED AND THEY ARE REFUSING TO FIX THIS. MY CONCERN IS OBVIOUSLY THAT THE SERVICE DEPARTMENT IS CLAIMING THAT IF MY CAR IN AN ACCIDENT MY AIRBAG WILL NOT DEPLOY. IT APPEARS THAT THIS CAR WAS IN A FRONT END COLLISION AND SOMEONE TAMPERED WITH THE AIRBAG (GLUED ALL THE BACK TOGETHER) IN ORDER TO HIDE DAMAGE. HOW IS THAT POSSIBLE? IS THIS NOT SOMETHING THAT REQUIRED INSPECTION PRIOR TO SALE?
NHTSA complaint #10731031 — an unverified report by a vehicle owner.