Owners have filed 13 complaints
about the 2002 Dodge Quad with NHTSA between 2003 and 2013.
The largest single group is the body & structure.
Across this model's run it ranks 3 of 5 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 51
Against the median year of the Dodge Quad. 50 means typical for this
model; 100 means roughly double.
Severity — 100
23.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 0
0% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2002 Dodge Quad
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Body & Structure
538.5%
Median failure at 60,000 miles
Transmission & Drivetrain
215.4%
1 crashes, 0 fires
Child Seats
17.7%
Equipment & Accessories
17.7%
Median failure at 40,000 miles
Windows, Mirrors & Wipers
17.7%
Steering
17.7%
Airbags
17.7%
Median failure at 75,000 miles
Electrical System
17.7%
Median failure at 75,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
25,000 – 49,999 miles
342.9%
75,000 – 99,999 miles
342.9%
100,000 – 149,999 miles
114.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Feb 2003peak 3Jan 2013
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 118,555 milesBalch Springs, TX1 injured
STRUCTURE
SHORTLY AFTER PURCHASING THE TRUCK, THE DASHBOARD DEVELOPED A SMALL CRACK; WITHIN A WEEK, THE DASH BEGAN TO CRACK FROM ONE SIDE TO THE OTHER. I INITIALLY TRIED TO PUT A PIECE OF FABRIC TAPE OVER THE LARGER CRACK, BUT THE DASH HAS CONTINUED TO SHATTER INTO SHARP SHARDS, AND PIECES OF THE INSULATION ARE NOW DROPPING OUT IN LARGE CHUNKS. THIS MORNING, WHEN I STARTED THE DEFROSTER, A PIECE OF THE DASHBOARD FLEW OUT & CUT MY FOREHEAD ABOVE THE RIGHT EYE. I HAVE OWNED AT LEAST A DOZEN VEHICLES IN MY LIFE AND I HAVE NEVER HAD A PROBLEM LIKE THIS WITH THE DASH. ON ONE OTHER VEHICLE I OWNED, ALTHOUGH THERE WAS A SMALL CRACK IN THE DASH, THE PLASTIC WAS SECURED TO A FOAM MATERIAL THAT WAS PART OF THE DASH COMPONENT. WITH THIS TRUCK, THE DASH IS DISINTEGRATING: VENTS ARE DROPPING DOWN THROUGH THE DASH, SHARDS FROM THE SHATTERED DASH ARE FALLING THROUGH & INTO THE FAN, CHUNKS OF BLACK INSULATION ARE FALLING OUT ALMOST DAILY. I BELIEVE THAT DODGE HAS KNOWN ABOUT THE DEFECT FOR QUITE SOME TIME AND HAS FAILED TO ACT IN A RESPONSIBLE MANNER TO CORRECT THE KNOWN DEFECT. IN A COLLISION, THE DASHBOARD CAN CAUSE SIGNIFICANT INJURY TO A PERSON BY CAUSING LACERATIONS FROM THE BRITTLE PLASTIC THAT WAS USED TO COVER THE DASHBOARDS. WITH THE RATE OF DETERIORATION, THE INTEGRITY AND STABILITY OF THE DASH & THE COMPONENTS IT HOUSES HAS BEEN COMPROMISED. I FEAR THAT THE AIRBAG COULD DEPLOY UNEXPECTEDLY DUE TO THE INSTABILITY OF THE DASH.
NHTSA complaint #10478915 — an unverified report by a vehicle owner.
Camden, ARCrash1 injured
POWER TRAIN:AXLE ASSEMBLY
A FEW DAYS AFTER PURCHASING MY VEHICLE, I WENT BACK TO THE DEALERSHIP COMPLAINING ABOUT PROBLEMS WITH THE FRONT LEFT TIRE. THE DEALER TOLD ME THAT THIS WAS NORMAL AND BECAUSE I HAD NEVER OWNED A TRUCK BEFORE ,THAT I WAS JUST BEING PARANOID. HE TOLD ME TO GO AND ENJOY MY TRUCK . A FEW WEEKS LATER,I WAS DRIVING DOWN THE ROAD AFTER PULLING OUT OF THE INTERSECTION, SPEED HADN'T EVEN GOT UP TO 40 MPH YET, WHEN THIS CAR STOPPED IN FRONT OF ME TO MAKE A TURN . I GOT ON MY BRAKES . THE TRUCK ACTED AS IF IT WAS GOING TO STOP , THEN SUDDENLY I HEARD A POP OR BREAKING NOISE . THE TRUCK WOULDN'T STOP , SO I TURNED TO TRY AND GO AROUND THE VEHICLE AND MY WHOLE WHEEL CAME OFF CAUSING MY TRUCK TO GO TUMBLING OVER INTO A TRENCH AND LANDING UPSIDE DOWN.
NHTSA complaint #10174734 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
NHTSA complaint #10491793 — an unverified report by a vehicle owner.
at 118,555 milesBalch Springs, TX1 injured
STRUCTURE
SHORTLY AFTER PURCHASING THE TRUCK, THE DASHBOARD DEVELOPED A SMALL CRACK; WITHIN A WEEK, THE DASH BEGAN TO CRACK FROM ONE SIDE TO THE OTHER. I INITIALLY TRIED TO PUT A PIECE OF FABRIC TAPE OVER THE LARGER CRACK, BUT THE DASH HAS CONTINUED TO SHATTER INTO SHARP SHARDS, AND PIECES OF THE INSULATION ARE NOW DROPPING OUT IN LARGE CHUNKS. THIS MORNING, WHEN I STARTED THE DEFROSTER, A PIECE OF THE DASHBOARD FLEW OUT & CUT MY FOREHEAD ABOVE THE RIGHT EYE. I HAVE OWNED AT LEAST A DOZEN VEHICLES IN MY LIFE AND I HAVE NEVER HAD A PROBLEM LIKE THIS WITH THE DASH. ON ONE OTHER VEHICLE I OWNED, ALTHOUGH THERE WAS A SMALL CRACK IN THE DASH, THE PLASTIC WAS SECURED TO A FOAM MATERIAL THAT WAS PART OF THE DASH COMPONENT. WITH THIS TRUCK, THE DASH IS DISINTEGRATING: VENTS ARE DROPPING DOWN THROUGH THE DASH, SHARDS FROM THE SHATTERED DASH ARE FALLING THROUGH & INTO THE FAN, CHUNKS OF BLACK INSULATION ARE FALLING OUT ALMOST DAILY. I BELIEVE THAT DODGE HAS KNOWN ABOUT THE DEFECT FOR QUITE SOME TIME AND HAS FAILED TO ACT IN A RESPONSIBLE MANNER TO CORRECT THE KNOWN DEFECT. IN A COLLISION, THE DASHBOARD CAN CAUSE SIGNIFICANT INJURY TO A PERSON BY CAUSING LACERATIONS FROM THE BRITTLE PLASTIC THAT WAS USED TO COVER THE DASHBOARDS. WITH THE RATE OF DETERIORATION, THE INTEGRITY AND STABILITY OF THE DASH & THE COMPONENTS IT HOUSES HAS BEEN COMPROMISED. I FEAR THAT THE AIRBAG COULD DEPLOY UNEXPECTEDLY DUE TO THE INSTABILITY OF THE DASH.
NHTSA complaint #10478915 — an unverified report by a vehicle owner.
at 40,000 milesGrand Prairie, TX
EQUIPMENT:APPLIANCE:AIR CONDITIONER
THE DASHBOARD ON MY 2002 DODGE RAM IS ALL CRACKED AND THE VENTS FOR THE AC AND DEFROST ARE ALL LOOSE AND BROKEN. MY A/C MAKES A LOUD RATTLING NOISE WHEN I TURN IT ON FROM THE LOOSE VENTS ON THE DASH. THIS IS MY THIRD NEW DODGE THAT I HAVE BOUGHT AND SINCE CHRYSLER IS NOT DOING ANYTHING TO KEEP THEIR CUSTOMERS THE NEXT NEW VEHICLE I BUY WILL NOT BE A DODGE.
NHTSA complaint #10262452 — an unverified report by a vehicle owner.
at 40,000 milesGrand Prairie, TX
STRUCTURE
THE DASHBOARD ON MY 2002 DODGE RAM IS ALL CRACKED AND THE VENTS FOR THE AC AND DEFROST ARE ALL LOOSE AND BROKEN. MY A/C MAKES A LOUD RATTLING NOISE WHEN I TURN IT ON FROM THE LOOSE VENTS ON THE DASH. THIS IS MY THIRD NEW DODGE THAT I HAVE BOUGHT AND SINCE CHRYSLER IS NOT DOING ANYTHING TO KEEP THEIR CUSTOMERS THE NEXT NEW VEHICLE I BUY WILL NOT BE A DODGE.
NHTSA complaint #10262452 — an unverified report by a vehicle owner.
at 45,000 milesEdgewater, FL
STRUCTURE
ON THE 2002 DODGE 1500 QUAD CAB THE DASHBOARD HAS SEVERAL CRACKS THAT ARE GROWING. IN 40 YEARS OF CARS NEVER HAD A DASHBOARD CRACK LIKE THIS. SEVERAL LARGE CRACKS IN FRONT DASHBOARD AND NOW SMALLER ONES APPEARING IN BACK DASHBOARD. ASKED DEALER ABOUT REPAIR PARTS WAS TOLD THAT WOULD COST OVER $500 LAST YEAR AND PARTS COUNTER HAD BEEN ORDERING MANY FOR REPAIRS. DIDN'T KNOW CRACKS WOULD GROW, OR THAT IT COULD COLLAPSE. CRACKS STARTED ABOUT THREE YEARS AGO, ARE GETTING WORSE , AND LAST YEAR HAD TO REPAIR AIR CONDITIONER BUT OTHER THAN THAT TRUCK HAS BEEN RUNNING GOOD.
NHTSA complaint #10191025 — an unverified report by a vehicle owner.
Camden, ARCrash1 injured
POWER TRAIN:AXLE ASSEMBLY
A FEW DAYS AFTER PURCHASING MY VEHICLE, I WENT BACK TO THE DEALERSHIP COMPLAINING ABOUT PROBLEMS WITH THE FRONT LEFT TIRE. THE DEALER TOLD ME THAT THIS WAS NORMAL AND BECAUSE I HAD NEVER OWNED A TRUCK BEFORE ,THAT I WAS JUST BEING PARANOID. HE TOLD ME TO GO AND ENJOY MY TRUCK . A FEW WEEKS LATER,I WAS DRIVING DOWN THE ROAD AFTER PULLING OUT OF THE INTERSECTION, SPEED HADN'T EVEN GOT UP TO 40 MPH YET, WHEN THIS CAR STOPPED IN FRONT OF ME TO MAKE A TURN . I GOT ON MY BRAKES . THE TRUCK ACTED AS IF IT WAS GOING TO STOP , THEN SUDDENLY I HEARD A POP OR BREAKING NOISE . THE TRUCK WOULDN'T STOP , SO I TURNED TO TRY AND GO AROUND THE VEHICLE AND MY WHOLE WHEEL CAME OFF CAUSING MY TRUCK TO GO TUMBLING OVER INTO A TRENCH AND LANDING UPSIDE DOWN.
NHTSA complaint #10174734 — an unverified report by a vehicle owner.
Conroe, TX
CHILD SEAT:TETHER: STRAP/WEBBING
I HAVE A 2002 DODGE RAM QUAD CAB. I HAVE A 6 MONTH OLD THAT USES A REAR FACING INFANT CAR SEAT. THERE ARE NO FLOOR OR SEAT ANCHORS OR TETHERS TO HOOK THE CAR SEAT TO. THERE IS TETHERS AT THE HEAD REST, BUT THIS DOES NOT PREVENT THE CAR SEAT FROM MOVING. NO ONE WILL HELP ME. I HAVE CALLED CHRYSLER CUSTOMER ASSISTANCE CENTER OVER & OVER AGAIN, I HAVE TAKEN THE TRUCK TO THE LOCAL DEARLERSHIP TO HAVE THEM INSTALL THE CAR SEAT CORRECTLY & THEY SAY THERE IS NOTHING THEY CAN DO ABOUT IT. THEY BLAME IT ON NOT WANTING TO ALTER THE VEHICLE SINCE THEY WERE ONLY REQUIRED TO PLACE THE CORRECT LATCH ANCHORS OR TETHERS IN 2003 VEHICLES AND ABOVE. IF YOU CAN'T HELP ME, PLEASE GIVE SOME ADVICE ON WHO OR WHAT WILL!!!!
NHTSA complaint #10096509 — an unverified report by a vehicle owner.
Fort Worth, TX
STEERING:RACK AND PINION
WHILE DRIVING UNDER 10 MPH CONSUMER HEARD A NOISE COMING FROM THE POWER STEERING AREA. VEHICLE WAS TAKEN TO THE DEALERSHIP, AND MECHANIC DETERMINED THAT THE SEAL OF THE RACK PINION ON PASSENGER SIDE FAILED.
NHTSA complaint #10074013 — an unverified report by a vehicle owner.
Galena, MO
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT 65MPH SUDDENLY VEHICLE WILL LOSE SPEED POWER. DEALER STATED THAT OVERDRIVE GEAR WAS BURNED OUT.
NHTSA complaint #10026875 — an unverified report by a vehicle owner.
Aiken, SC
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR
THERE HAS BEEN A KNOCKING UNDERNEATH MY TRUCK EVERY TIME I HIT A BUMP IN THE ROAD AS IF SOMETHING IS LOOSE UNDERNEATH IT EVER SINCE I PURCHASED IT IN MARCH OF 2002. IT HAS BEEN TO THE SERVICE DEPARTMENT TWICE. I WAS TOLD THAT THEY COULD NOT FIND THE PROBLEM BUT THEY ALSO HEARD THE KNOCKING. I'VE ALSO HAD TO HAVE BOTH SIDE MIRRORS REPLACED DUE TO THE SPRINGS BREAKING.
NHTSA complaint #10007985 — an unverified report by a vehicle owner.
Aiken, SC
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
THERE HAS BEEN A KNOCKING UNDERNEATH MY TRUCK EVERY TIME I HIT A BUMP IN THE ROAD AS IF SOMETHING IS LOOSE UNDERNEATH IT EVER SINCE I PURCHASED IT IN MARCH OF 2002. IT HAS BEEN TO THE SERVICE DEPARTMENT TWICE. I WAS TOLD THAT THEY COULD NOT FIND THE PROBLEM BUT THEY ALSO HEARD THE KNOCKING. I'VE ALSO HAD TO HAVE BOTH SIDE MIRRORS REPLACED DUE TO THE SPRINGS BREAKING.
NHTSA complaint #10007985 — an unverified report by a vehicle owner.