Owners have filed 34 complaints
about the 2011 Dodge RAM 5500 with NHTSA between 2012 and 2018.
The largest single group is the steering.
Across this model's run it ranks 2 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 48
Against the median year of the Dodge RAM 5500. 50 means typical for this
model; 100 means roughly double.
Severity — 100
23.5% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 70
41% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
15.9%
10,000 – 24,999 miles
529.4%
25,000 – 49,999 miles
317.6%
50,000 – 74,999 miles
15.9%
75,000 – 99,999 miles
317.6%
100,000 – 149,999 miles
211.8%
150,000+ miles
211.8%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Sep 2012peak 6Mar 2018
NHTSA investigations into the 2011 Dodge RAM 5500
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
EA19001Opened 19 Apr 2019Closed 19 Sep 2024AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
Electrical overstress
The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect. During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW. The ECU receives signals from crash sensors mount...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
Shreveport, LAFire
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
2011 DODGE RAM 5500. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE FIRE AND DIESEL FUEL HEATER ELECTRICAL CONNECTOR RECALL NOTICE. *SMD
NHTSA complaint #10720913 — an unverified report by a vehicle owner.
Shreveport, LAFire
FUEL SYSTEM, DIESEL
2011 DODGE RAM 5500. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE FIRE AND DIESEL FUEL HEATER ELECTRICAL CONNECTOR RECALL NOTICE. *SMD
NHTSA complaint #10720913 — an unverified report by a vehicle owner.
Williston, NDFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2011 DODGE RAM 5500. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE UNDER THE FRONT OF THE VEHICLE NEAR THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. IT WAS UNKNOWN IF A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000 (STEERING); HOWEVER, THE RECALL NOTICES WERE RECEIVED AFTER THE VEHICLE WAS DESTROYED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10715922 — an unverified report by a vehicle owner.
Williston, NDFire
ENGINE
TL* THE CONTACT OWNED A 2011 DODGE RAM 5500. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE UNDER THE FRONT OF THE VEHICLE NEAR THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. IT WAS UNKNOWN IF A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000 (STEERING); HOWEVER, THE RECALL NOTICES WERE RECEIVED AFTER THE VEHICLE WAS DESTROYED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10715922 — an unverified report by a vehicle owner.
at 172,448 milesSilver Spring, MDCrash2 injured
STEERING
DRIVER WAS TRAVELING EAST ON NICHOLSON LANE, SLOWED TO MAKE A LEFT TURN ONTO NEBEL ST. AT WHICH TIME HE WAS TRAVELING 10 MPH OR LESS. THE DRIVER MADE THE TURN AND LOST STEERING ON THE 2011 DODGE RAM 5500 AND WENT INTO THE ONCOMING LANE OF TRAFFIC ON NEBEL ST. STRIKING 3 VEHICLES. THE ACCIDENT INVESTIGATOR DETERMINED THE ACCIDENT TO BE A MECHANICAL FAILURE. A CHRYSLER REPRESENTATIVE SAID IT WAS NOT. THIS IS THE SECOND 2011 DODGE RAM 5500 THAT HAS HAD THE SAME FAILURE. BOTH RESULTING IN AN ACCIDENT. THIS ACCIDENT INVOLVED OTHER PEOPLE AND PROPERTY. I HAVE FULL DOCUMENTATION ON THE PREVIOUS ACCIDENT WHICH HAPPENED IN 2011 ON A VEHICLE WITH VIN: [XXX] WHICH HAD APPROXIMATELY 65,000 MILES AT THE TIME OF THE INCIDENT. I BEGGED CHRYSLER TO LOOK INTO THE PROBLEM THEN, THEY DENIED ANY FAULTY PARTS AND CLAIMED THE DAMAGE WAS A RESULT OF THE ACCIDENT. I HAVE NOT TOUCHED THE TRUCK SINCE THE INCIDENT THAT OCCURRED ON 2/1/2013. PLEASE CONTACT ME SO WE CAN STOP ANY FURTHER INJURY AND OR PROPERTY DAMAGE. THANK YOU IN ADVANCE FOR YOUR TIME AND ATTENTION TO THIS MATTER. UPDATED 3/28/13 *CN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 05/09/2013
NHTSA complaint #10504377 — an unverified report by a vehicle owner.
at 172,448 milesSilver Spring, MDCrash2 injured
SUSPENSION
DRIVER WAS TRAVELING EAST ON NICHOLSON LANE, SLOWED TO MAKE A LEFT TURN ONTO NEBEL ST. AT WHICH TIME HE WAS TRAVELING 10 MPH OR LESS. THE DRIVER MADE THE TURN AND LOST STEERING ON THE 2011 DODGE RAM 5500 AND WENT INTO THE ONCOMING LANE OF TRAFFIC ON NEBEL ST. STRIKING 3 VEHICLES. THE ACCIDENT INVESTIGATOR DETERMINED THE ACCIDENT TO BE A MECHANICAL FAILURE. A CHRYSLER REPRESENTATIVE SAID IT WAS NOT. THIS IS THE SECOND 2011 DODGE RAM 5500 THAT HAS HAD THE SAME FAILURE. BOTH RESULTING IN AN ACCIDENT. THIS ACCIDENT INVOLVED OTHER PEOPLE AND PROPERTY. I HAVE FULL DOCUMENTATION ON THE PREVIOUS ACCIDENT WHICH HAPPENED IN 2011 ON A VEHICLE WITH VIN: [XXX] WHICH HAD APPROXIMATELY 65,000 MILES AT THE TIME OF THE INCIDENT. I BEGGED CHRYSLER TO LOOK INTO THE PROBLEM THEN, THEY DENIED ANY FAULTY PARTS AND CLAIMED THE DAMAGE WAS A RESULT OF THE ACCIDENT. I HAVE NOT TOUCHED THE TRUCK SINCE THE INCIDENT THAT OCCURRED ON 2/1/2013. PLEASE CONTACT ME SO WE CAN STOP ANY FURTHER INJURY AND OR PROPERTY DAMAGE. THANK YOU IN ADVANCE FOR YOUR TIME AND ATTENTION TO THIS MATTER. UPDATED 3/28/13 *CN INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR UPDATED 05/09/2013
NHTSA complaint #10504377 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Owenton, KY
POWER TRAIN
TL* THE CONTACT OWNS A 2011 RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V821000 (POWER TRAIN) MONTHS AGO. THE MANUFACTURER HAD NOT SUPPLIED THE PART TO THE DEALER. THE DEALER (JEFF WYLER EASTGATE AUTO MALL, 513-752-3447) WAS CALLED AND COULD NOT DETERMINE WHEN THE PARTS WOULD BECOME AVAILABLE TO SCHEDULE THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11080830 — an unverified report by a vehicle owner.
Fort Worth, TX
FUEL/PROPULSION SYSTEM
THE METAL STEM THAT IS CONNECTED TO THE PLASTIC HOUSING ACTS AS A GUIDE FOR THE SPRINGING ACTION OF THE SENDER. AS THE FUEL PUMP HEATED UP, INDICATED BY THE BLACK AREA ON THE FUEL SENDER, IT HEATED THE METAL TUBE AND BURNED A HOLE THROUGH THE TANK. THIS CAUSED A LEAK IN THE FUEL TANK AND A SPILL OF FUEL IN EXCESS OF 25 GALLONS AT A GAS STATION.
NHTSA complaint #11030505 — an unverified report by a vehicle owner.
at 77,093 milesTraverse City, MI
ENGINE
DIESEL EXHAUST FLUID (DEF) SYSTEM FAILURE. ENGINE LIGHT CAME ON WITH WARNING TO HAVE SERVICED OR VEHICLE WOULD NOT START AFTER XX MILES. WAS DEF SYSTEM, PIPE, INJECTOR, AND SENSORS.
NHTSA complaint #10983231 — an unverified report by a vehicle owner.
at 11,913 milesLaurel, DE
ELECTRICAL SYSTEM
-CONTROL MODULES REQUIRE UPDATES (ECM AND TCM) WHICH YOU HAVE TO PAY $120.00 FOR THE UPDATES. IT MAY CAUSE DRIVABILITY ISSUES. -INTAKE TUBE CLAMPS NEED REPLACING WHICH YOU CAN'T BUY THE CLAMP YOU HAVE TO PURCHASE THE INTAKE HOSE FOR $379.92.
NHTSA complaint #10855080 — an unverified report by a vehicle owner.
at 11,913 milesLaurel, DE
ENGINE
-CONTROL MODULES REQUIRE UPDATES (ECM AND TCM) WHICH YOU HAVE TO PAY $120.00 FOR THE UPDATES. IT MAY CAUSE DRIVABILITY ISSUES. -INTAKE TUBE CLAMPS NEED REPLACING WHICH YOU CAN'T BUY THE CLAMP YOU HAVE TO PURCHASE THE INTAKE HOSE FOR $379.92.
NHTSA complaint #10855080 — an unverified report by a vehicle owner.
at 103,782 milesWaterbury, CT
UNKNOWN OR OTHER
WHILE DRIVING, AT RANDOM, A WARNING WILL DISPLAY STATING THE FOLLOWING: "SERVICE DEF SYSTEM. ENGINE WILL NOT START AT 200 MILES. SEE DEALER" THIS HAS HAPPENED 10 OR MORE TIMES SINCE WE PURCHASED THE TRUCK. WE HAVE THE SAME PROBLEM WITH ANOTHER 2011 DODGE RAM 5500 WHICH WE PURCHASED WITH THIS ONE. WHEN WE BRING IT TO THE DEALER, THEY CANT GIVE AN EXACT REASON WHY THIS KEEPS OCCURRING. THEY ONCE TOLD ME "ITS BECAUSE THE VEHICLE WAS GOING 65 MPH ON THE HIGH WAY WHILE TOWING A VEHICLE." THE CHECK ENGINE LIGHT HAS BEEN ON IN THIS VEHICLE SINCE THE MONTH WE PURCHASED IT. THE DEALERSHIP HAS A HARD TIME SHUTTING IT OFF & KEEPING IT OFF. THIS SYSTEM LOCK-DOWN OF OUR RAM TOW TRUCK'S IS UNPREDICTABLE, AND A MAJOR PROBLEM FOR OUR BUSINESS & NEEDS TO BE PROPERLY ADDRESSED AND FIXED.
NHTSA complaint #10826107 — an unverified report by a vehicle owner.
at 103,782 milesWaterbury, CT
FUEL/PROPULSION SYSTEM
WHILE DRIVING, AT RANDOM, A WARNING WILL DISPLAY STATING THE FOLLOWING: "SERVICE DEF SYSTEM. ENGINE WILL NOT START AT 200 MILES. SEE DEALER" THIS HAS HAPPENED 10 OR MORE TIMES SINCE WE PURCHASED THE TRUCK. WE HAVE THE SAME PROBLEM WITH ANOTHER 2011 DODGE RAM 5500 WHICH WE PURCHASED WITH THIS ONE. WHEN WE BRING IT TO THE DEALER, THEY CANT GIVE AN EXACT REASON WHY THIS KEEPS OCCURRING. THEY ONCE TOLD ME "ITS BECAUSE THE VEHICLE WAS GOING 65 MPH ON THE HIGH WAY WHILE TOWING A VEHICLE." THE CHECK ENGINE LIGHT HAS BEEN ON IN THIS VEHICLE SINCE THE MONTH WE PURCHASED IT. THE DEALERSHIP HAS A HARD TIME SHUTTING IT OFF & KEEPING IT OFF. THIS SYSTEM LOCK-DOWN OF OUR RAM TOW TRUCK'S IS UNPREDICTABLE, AND A MAJOR PROBLEM FOR OUR BUSINESS & NEEDS TO BE PROPERLY ADDRESSED AND FIXED.
NHTSA complaint #10826107 — an unverified report by a vehicle owner.
Richland, MO
UNKNOWN OR OTHER
THIS VEHICLE IS ON THE BUY BACK PROGRAM. CHRYSLERS 3RD PARTY TOOK SEVERAL MONTHS TO FILE THE PAPERWORK WITH A PRELIMINARY OFFER OF 35 THOUSAND DOLLARS ON THE BUY BACK. AT THE TIME THEY GUARANTEED THAT PRICE AND THAT IT COULD NOT BE LOWERED. NOW THEY ARE COMING BACK AND OFFERING 24K FOR THE SAME VEHICLE AND ARE REFUSING TO SPEAK TO US UNDER ANY CIRCUMSTANCES UNLESS WE DECLINE THE OFFER OR ACCEPT THE OFFER. FCA AND IMPARTIAL SERVICES IS REFUSING TO RE-PURCHASE OR REPAIR OUR VEHICLE THAT IS PART OF THE 13V-527 CAMPAIGN. WE HAVE BEEN FIGHTING WITH THEM NON STOP SINCE OCTOBER OF 2015 AND THEY ARE STILL REFUSING. THIS IS THE SECOND TIME I HAVE ATTEMPTED TO REACH NHTSA AND EVEN YOU GUYS ARE REFUSING TO ASSIST. SO WE STILL HAVE A BROKEN TRUCK IN OUR DRIVEWAY THAT FCA WILL NOT FIX!!!!!!!!..UPDATED 01/20/16
NHTSA complaint #10818262 — an unverified report by a vehicle owner.
Shreveport, LAFire
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
2011 DODGE RAM 5500. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE FIRE AND DIESEL FUEL HEATER ELECTRICAL CONNECTOR RECALL NOTICE. *SMD
NHTSA complaint #10720913 — an unverified report by a vehicle owner.
Shreveport, LAFire
FUEL SYSTEM, DIESEL
2011 DODGE RAM 5500. ATTORNEY REPRESENTING CONSUMER WRITES IN REGARDS TO VEHICLE FIRE AND DIESEL FUEL HEATER ELECTRICAL CONNECTOR RECALL NOTICE. *SMD
NHTSA complaint #10720913 — an unverified report by a vehicle owner.
Williston, NDFire
ELECTRICAL SYSTEM
TL* THE CONTACT OWNED A 2011 DODGE RAM 5500. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE UNDER THE FRONT OF THE VEHICLE NEAR THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. IT WAS UNKNOWN IF A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000 (STEERING); HOWEVER, THE RECALL NOTICES WERE RECEIVED AFTER THE VEHICLE WAS DESTROYED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10715922 — an unverified report by a vehicle owner.
Williston, NDFire
ENGINE
TL* THE CONTACT OWNED A 2011 DODGE RAM 5500. THE CONTACT STATED THAT THE VEHICLE CAUGHT ON FIRE UNDER THE FRONT OF THE VEHICLE NEAR THE ENGINE COMPARTMENT. THE FIRE DEPARTMENT WAS ABLE TO EXTINGUISH THE FIRE. THE VEHICLE WAS DESTROYED. IT WAS UNKNOWN IF A POLICE AND A FIRE REPORT WERE FILED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000 (STEERING); HOWEVER, THE RECALL NOTICES WERE RECEIVED AFTER THE VEHICLE WAS DESTROYED DUE TO THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10715922 — an unverified report by a vehicle owner.
Albuquerque, NM
STEERING
TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000(STEERING); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10713922 — an unverified report by a vehicle owner.
Albuquerque, NM
ENGINE
TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000(STEERING); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10713922 — an unverified report by a vehicle owner.
Albuquerque, NM
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V635000 (ENGINE AND ENGINE COOLING, FUEL SYSTEM, DIESEL) AND 13V527000(STEERING); HOWEVER, THE PARTS NEEDED TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10713922 — an unverified report by a vehicle owner.
Weston, CO
STEERING
RECEIVED SAFETY RECALLS #P65/NHTSA 14V-635 AND #N63/NHTSA 13V-527 CHRYSLER STATES IN THEIR NOTICE THAT THE PARTS ARE NOT AVAILABLE BUT THEY WOULD SEND A LETTER TO THE VEHICLE OWNER WHEN THEY ARE. HAVE CONTACTED THE DEALER SEVERAL TIMES TO CHECK ON THE PARTS. AS OF THIS DATE NOTHING HAS BEEN RECEIVED FROM CHRYSLER AND THE DEALER HASN'T AN ANSWER. THIS VEHICLE IS A FIRE DEPT EMERGENCY RESPONSE VEHICLE. WOULD LIKE AN UPDATE FROM CHRYSLER. THE FIRE DEPT JUST RECEIVED ANOTHER SAFETY RECALL ON THIS VEHICLE #P27.
NHTSA complaint #10711795 — an unverified report by a vehicle owner.
Weston, CO
UNKNOWN OR OTHER
RECEIVED SAFETY RECALLS #P65/NHTSA 14V-635 AND #N63/NHTSA 13V-527 CHRYSLER STATES IN THEIR NOTICE THAT THE PARTS ARE NOT AVAILABLE BUT THEY WOULD SEND A LETTER TO THE VEHICLE OWNER WHEN THEY ARE. HAVE CONTACTED THE DEALER SEVERAL TIMES TO CHECK ON THE PARTS. AS OF THIS DATE NOTHING HAS BEEN RECEIVED FROM CHRYSLER AND THE DEALER HASN'T AN ANSWER. THIS VEHICLE IS A FIRE DEPT EMERGENCY RESPONSE VEHICLE. WOULD LIKE AN UPDATE FROM CHRYSLER. THE FIRE DEPT JUST RECEIVED ANOTHER SAFETY RECALL ON THIS VEHICLE #P27.
NHTSA complaint #10711795 — an unverified report by a vehicle owner.
Weston, CO
FUEL/PROPULSION SYSTEM
RECEIVED SAFETY RECALLS #P65/NHTSA 14V-635 AND #N63/NHTSA 13V-527 CHRYSLER STATES IN THEIR NOTICE THAT THE PARTS ARE NOT AVAILABLE BUT THEY WOULD SEND A LETTER TO THE VEHICLE OWNER WHEN THEY ARE. HAVE CONTACTED THE DEALER SEVERAL TIMES TO CHECK ON THE PARTS. AS OF THIS DATE NOTHING HAS BEEN RECEIVED FROM CHRYSLER AND THE DEALER HASN'T AN ANSWER. THIS VEHICLE IS A FIRE DEPT EMERGENCY RESPONSE VEHICLE. WOULD LIKE AN UPDATE FROM CHRYSLER. THE FIRE DEPT JUST RECEIVED ANOTHER SAFETY RECALL ON THIS VEHICLE #P27.
NHTSA complaint #10711795 — an unverified report by a vehicle owner.
Charlotte, NC
ELECTRICAL SYSTEM
CONTACTED BY CHRYSLER ON OR ABOUT 12/1/2014, CONCERNING RECALL, P65. THIS RECALL EFFECTS THE DIESEL FUEL HEATER ASSEMBLY, WHICH AS NOTIFIED BY CHRYSLER COULD CAUSE A ENGINE COMPARTMENT FIRE. AS OF AN INQUIRY ON 2/18/2015, THEY STILL HAVE NO ESTIMATED TIME FRAME FOR MAKING PARTS AND REPAIRS AVAILABLE. OUR FIRST INQUIRY ON 12-19-2014, YIELDED THE SAME RESULTS. I CONTACTED OUR LOCAL DODGE DEALER 2/18/2015, WHO STATED "THERE ARE NO PARTS AVAILABLE FOR THE RECALL".
NHTSA complaint #10683980 — an unverified report by a vehicle owner.
Charlotte, NC
FUEL/PROPULSION SYSTEM
CONTACTED BY CHRYSLER ON OR ABOUT 12/1/2014, CONCERNING RECALL, P65. THIS RECALL EFFECTS THE DIESEL FUEL HEATER ASSEMBLY, WHICH AS NOTIFIED BY CHRYSLER COULD CAUSE A ENGINE COMPARTMENT FIRE. AS OF AN INQUIRY ON 2/18/2015, THEY STILL HAVE NO ESTIMATED TIME FRAME FOR MAKING PARTS AND REPAIRS AVAILABLE. OUR FIRST INQUIRY ON 12-19-2014, YIELDED THE SAME RESULTS. I CONTACTED OUR LOCAL DODGE DEALER 2/18/2015, WHO STATED "THERE ARE NO PARTS AVAILABLE FOR THE RECALL".
NHTSA complaint #10683980 — an unverified report by a vehicle owner.
at 53,825 milesST Louis, MO
STEERING
LEFT SIDE TIE ROD END BROKE OFF AND FELL TO THE GROUND. THIS OCCURRED IN OUR PARKING LOT AS THE TRUCK PULLED IN AT THE END OF THE DAY. THANKFULLY IT DIDN'T HAPPEN WHILE HE WAS DRIVING. THIS IS A HUGE SAFETY HAZARD!!!
NHTSA complaint #10670529 — an unverified report by a vehicle owner.
Buffalo, NY
STEERING
TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING); HOWEVER, THE PARTS WERE NOT AVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO PROVIDE AN ESTIMATED DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE. THE CONTACT WAS INFORMED THAT THE PARTS WERE ON BACK ORDER. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10637217 — an unverified report by a vehicle owner.
at 26,000 milesWinters, CA
VISIBILITY/WIPER
THE WINDSHIELD WASHER FLUID RESERVOIR TANK IS CRACKED AND WILL NOT HOLD FLUID. DRIVING INTO THE SUN THE WINDSHIELD NEEDED CLEARING AND NO FLUID TO CLEAN IT. BASICALLY DRIVING BLIND UNTIL OUT OF THE GLARE.
NHTSA complaint #10617954 — an unverified report by a vehicle owner.
at 60 milesGermantown, MD
STEERING
TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE STEERING BOX WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED A SECOND TIME. THE FAILURE MILEAGE WAS 60.
NHTSA complaint #10592399 — an unverified report by a vehicle owner.
Belle Center, OH
STEERING
TL* THE CONTACT OWNS A 2011 DODGE RAM 5500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V527000 (STEERING) HOWEVER, THE PART NEEDED TO REPAIR THE VEHICLE WAS UNAVAILABLE. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10566440 — an unverified report by a vehicle owner.