44 of the
113 complaints filed about the Dodge Sprinter 3500
are about the airbag system —
39% of everything owners reported.
The worst model year for it is 2008.
The contact owns a 2009 Dodge Sprinter 3500. The contact had recently read online about two recalls for the driver’s and passenger’s side air bags. The contact confirmed that the VIN was included in the recalls. The contact called a local Dodge dealer and was referred to a local Mercedes-Benz dealer. Several Dodge and Mercedes-Benz dealers were contacted, but neither dealer was willing to perform the recall repair. The contact called the manufacturers and was informed that the dealers were unable to perform the recall repairs. The contact called an independent mechanic to replace the air bags and was informed that the parts to replace the air bags were no longer being manufactured. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
NHTSA complaint #11722560 — an unverified report by a vehicle owner.
Dodge was not able to replace the passenger airbag. No dealers could replace it. I had the passenger airbag replaced by a Mercedes Sprinter dealership and was reimbursed by Dodge. The problem is they can not remove the recall from NHTSA. I still get email and mail telling me to replace the passenger airbag. I've called 4 times over 2 years. Each time they say they'll fix it. It still shows the recall is not complete. How can I remedy this? Dodge has been no help.
NHTSA complaint #11648837 — an unverified report by a vehicle owner.
THE DODGE DEALER IN BELLEVUE WASHINGTON REFUSED TO PERFORM THE RECALL REPAIRS. THEY CLAIMED IT WAS BECAUSE THEY COULDN'T PUT THE VEHICLE ON THEIR LIFT, EVEN THOUGH AIRBAG REPLACEMENT DOESN'T REQUIRE THAT. THEY REFERRED ME TO SEATTLE MERCEDES, WHICH ALSO REFUSED TO DO THE RECALL.
NHTSA complaint #11222013 — an unverified report by a vehicle owner.
TAKATA RECALL. THE DRIVERS SIDE AIR BAG WAS REPLACED OCT 12 2017. IN 01/2018 I GET A RECALL FOR THE PASSENGER SIDE AIR BAG. I CALLED FREIGHTLINER BUT WAS TOLD THEY CAN NO LONGER REPLACED THE AIRBAG IN NEW YORK STATE AND THEY WOULD GET BACK TO ME. THEY NEVER DID. NY DMV SENT ME A NOTICE SO I CALLED FREIGHTLINER AND THEY SHOW NO RECALLS SAME AS YOUR WEBSITE. WHAT HAPPENED? HOW CAN I GET THE AIRBAG REPLACED NOW? *DT
NHTSA complaint #11221561 — an unverified report by a vehicle owner.
TAKATA RECALL I MADE 2 ATTEMPTS TO CONTACT WEST VALLEY DODGE IN CA IN WHICH DIDN'T GET A CALL BACK. I MADE APPT ON 11/9 AT SIMI DODGE IN CA. I TOLD THEM I HAD A DODGE SPRINTER ON A B CLASS RV. I WAS TOLD NO PROBLEM. WHEN I SHOWED UP FOR APPT THEY TOLD ME THEY COULDN'T DO IT BECAUSE OF TOOLS NEEDED. I LOOKED ON LINE AND NO SPECIAL TOOLS ARE NEEDED. AS I SUSPECTED THEY JUST DIDN'T WANT TO DO THE WORK. A COMPLETE WASTE OF MY TIME.
NHTSA complaint #11150329 — an unverified report by a vehicle owner.
TAKATA RECALL WE HAVE EXPERIENCED A TOTAL OF 3 RECALLS ON THIS VEHICLE. THE FIRST RECALL WAS 2016 ON THE PASSENGER SIDE. THE SECOND RECALL IN 2017 ON THE DRIVERS SIDE. THE THIRD MOST IMPORTANTLY WAS A RECALL ON THE 2016 RECALL THE PASSENGER SIDE. FOR ALMOST 2 YEARS THE U.S. RECALL CENTER KEPT SENDING OUT WARNINGS BUT NEVER CLEARLY STATED IT WAS A RECALL ON A RECALL. AS CONSUMERS, WE WOULD CALL TO ASK QUESTIONS TO CLARIFY THIS.. ONLY TO HAVE THEM TAKE DOWN INVOICES AND DATES ON WHEN THE AIR BAGS WERE REPLACED AND PROMISING THIS WAS NOTED AND FULFILLED THEIR NEED TO SEND US A NOTICE. SOON AFTER, WE WOULD GET MORE NOTICES VIA MAIL AND ALSO PHONE MESSAGES. WE HAD 2 DIFFERENT CONFERENCE TELEPHONE CALLS WITH DODGE/RECALL CENTER/AND US, THE [XXX]'S... AND WERE TOLD THE PROBLEM WAS RESOLVED. HAVING SAID THAT IT WAS NOT. FINALLY A SMART SERVICE DEPT. MANAGER AT DODGE FOUND THE ERROR AND RECTIFIED IT. HE SAID. HERE IN LIES THE PROBLEM, YOU HAVE ANOTHER RECALL ON THE 2016 RECALL. REALLY? SINCE FIXING THIS, I HAVE NOTIFIED THE CALL CENTER, VIA PHONE TO BRING TO THEIR ATTENTION. I THINK IT NEEDS TO BE DOCUMENTED NOW. IT IS IMPARATIVE THAT WHEN IT IS A RECALL OF A PREVIOUS RECALL. SOMEONE NEEDS TO PAY ATTENTION. MANY CONSUMERS, LIKE WE ALMOST DID, WILL JUST IGNORE THESE SECOND NOTICES. WE THROW AWAY THE NOTICES BECAUSE WE ARE TOLD AND BELIEVE THIS IS ALREADY REPAIRED. IT WAS NOT. SO PLEASE, FOR YOUR OWN SAKE, MAKE ADJUSTMENTS TO THIS PROBLEM BEFORE YOU ARE ADDRESSING LIVES LOST DUE TO MISINFORMATION. RECALL ON PREVIOUS RECALLS ARE INDEED HAPPENING AND ARE VERY DANGEROUS IF LEFT UNANSWERED. YOU CAN THANK ME NOW OR JUST PAY FOR NEEDLESS DEATHS LATER. YOUR WELCOME. [XXX] VANCOUVER, WASHINGTON. [XXX] CALL ONLY IF YOU HAVE A TRUE, VALID QUESTION. IF NOT, NO NEED TO CALL AT ALL. HAVE A GOOD DAY. *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11141588 — an unverified report by a vehicle owner.
TAKATA RECALL, I TOOK THE VEHICLE TO GOSS DODGE IN S. BURLINGTON FOR THE NHTSA#15V-354 #R49 PASSENGER AIRBAG MODULE RECALL AND THE NHTSA #16V-077 #S14 DRIVER AIRBAG MODULE. WHEN THE RECALL WAS COMPLETED I STARTED THE VEHICLE AND THE SRS LIGHT REMAINED ON. I TOLD THE SERVICE PEOPLE ABOUT THIS AND THEY ATTEMPTED TO FIND THE PROBLEM. THEY STATE IT IS A BROKEN WIRING HARNESS. THEY HAVE NOW KEPT THE VEHICLE FOR A WEEK AND TELL ME THAT THE PART IS NOT AVAILABLE. I TOOK A PHOTO OF THE PART AND GOT THE PART NUMBER FROM THEM AND ATTEMPTED TO FIND ONE. THE DODGE FACTORY PARTS TOLD ME THAT THE PART WAS DISCONTINUED IN 2016. THE VEHICLE WILL NOT PASS STATE INSPECTION WITH THE SRS LIGHT ON IT IS NOW SITTING AT THE DEALERSHIP WITH THE DASHBOARD TAKEN APART
NHTSA complaint #11124679 — an unverified report by a vehicle owner.
TAKATA RECALL. RECEIVED RECALL NOTICE BUT DODGE DEALERS WILL NOT REPAIR. THEY EITHER ARE UNAUTHORIZED OR THE VEHICLE IS TO BIG FOR THEM. ALSO CONTACTED THE FCA RECALL ASSISTANCE CENTER. FCA TRANSFERRED ME TO MERCEDES WHO DOES NOT KNOW ANYTHING ABOUT DODGE RECALLS.
NHTSA complaint #11047775 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE DEALER RAINBOW CHRYSLER DODGE JEEP LLC LOCATED AT 301 RIVER HIGHLANDS BLVD, COVINGTON, LA 70433; (985) 892-9165 WAS CONTACTED AND STATED THAT THEY 'DO NOT HAVE ANY TECHNICIANS WHO KNOW HOW TO WORK ON THE VEHICLE.' THE MANUFACTURER WAS CONTACTED AT 800-853-1403. THE MANUFACTURER ALSO STATED THAT THEY WERE UNABLE TO ASSIST. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11006541 — an unverified report by a vehicle owner.
TAKATA INFLATORS: CALLED FAIRBANKS AND ANCHORAGE DEALERSHIPS AND THEY ARE NOT DOING REPAIRS AT ALL. THE ANCHORAGE DEALERSHIP SENT ME TO TRAILER CRAFT OF ANCHORAGE AND THEY DO NOT HAVE PARTS YET AS THEY SAY THAT ALASKA IS LAST ON THE LIST FOR PARTS SINCE WE ARE A LOW HUMIDITY AREA. I AM MOVING TO A HIGH HUMIDITY (TENN) AREA IN SEPT AND I AM WORRIED TO TRAVEL 5000 MILES WITH A COMPROMISED AIR BAG. I DO NOT THINK THIS IS FAIR FOR US TO HAVE TO WAIT BECAUSE WE LIVE IN ALASKA.
NHTSA complaint #10986163 — an unverified report by a vehicle owner.
TAKATA INFLATORS: IN REPLY TO PREVIOUS COMPLAINT10986163 FORGOT TO MENTION THIS RV WAS PURCHASED IN 2013 IN FLORIDA SO IT WAS EXPOSED FOR MANY YEARS TO HIGH HUMIDITY
NHTSA complaint #10986165 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS) HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND STATED THAT THE DEALER REFUSED SERVICE DUE TO NOT HAVING THE TECHNOLOGY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT THE CONTACT WOULD NEED TO CROSS THE STATES TO HAVE THE VEHICLE REPAIRED. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.
NHTSA complaint #10985986 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2008 DODGE SPRINTER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS) HOWEVER THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 07/11/17*LJ THE CONSUMER STATED AFTER 2 YEARS THE VEHICLE STILL HAD NOT BEEN REPAIRED. UPDATED 07/14/2017
NHTSA complaint #10986051 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2009 DODGE SPRINTER 3500. AFTER THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED PER NHTSA CAMPAIGN NUMBERS: 16V077000 (AIR BAGS) AND 16V352000 (AIR BAGS), THE CONTACT WAS INFORMED THAT THE AIR BAGS WERE NOT INCLUDED IN THE MANUFACTURING PROCESS. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
NHTSA complaint #10970078 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT STATED THAT HE TOOK THE VEHICLE IN TO BE SERVICED FOR THE NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS), HOWEVER THE DEALER INFORMED THE CONTACT THAT HE WOULD BE CHARGED FOR THE REMOVAL OF THE SCREEN ATTACHED TO THE WINDOW IN ORDER TO GET TO THE PASSENGER AIRBAG INFLATOR. THE RECALL REMEDY WAS NOT PERFORMED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
NHTSA complaint #10968966 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10930255 — an unverified report by a vehicle owner.
I HAVE CONTACTED FIAT CHRYSLER AUTOMOBILES AND THEY STATED THAT I WOULD TO CONTACT MERCEDES BENZ. I CONTACTED A MERCEDES DEALER AND THEY STATED THAT THE REPLACEMENT PART WOULD NOT BE AVAILABLE UNTIL 2017. THE INFORMATION THAT I RECEIVED VIA MAIL STATES THAT THE PART IS AVAILABLE.
NHTSA complaint #10927166 — an unverified report by a vehicle owner.
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10920284 — an unverified report by a vehicle owner.