Owners have filed 18 complaints
about the 2007 Dodge Sprinter 3500 with NHTSA between 2008 and 2022.
The largest single group is the airbags.
Across this model's run it ranks 3 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 28
Against the median year of the Dodge Sprinter 3500. 50 means typical for this
model; 100 means roughly double.
Severity — 0
0% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 68
40% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2007 compares with every other Dodge Sprinter 3500
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2007 Dodge Sprinter 3500
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Airbags
844.4%
Engine & Cooling
316.7%
Median failure at 10,000 miles
Electrical System
211.1%
Median failure at 71,924 miles
Other & Unspecified
15.6%
Median failure at 40,994 miles
Fuel & Propulsion
15.6%
Median failure at 19,633 miles
Acceleration & Cruise Control
15.6%
Median failure at 83,848 miles
Brakes
15.6%
Median failure at 83,848 miles
Transmission & Drivetrain
15.6%
Median failure at 19,633 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
110.0%
10,000 – 24,999 miles
330.0%
25,000 – 49,999 miles
110.0%
50,000 – 74,999 miles
110.0%
75,000 – 99,999 miles
440.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Apr 2008peak 3Mar 2022
NHTSA investigations into the 2007 Dodge Sprinter 3500
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
From 2000 through 2017, Takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("PSAN") propellant -- propellant 2004 and propellant 2004L. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 Blomquist Report at www.nhtsa.gov/sites/nhtsa.gov/files/documents/expert_report-hrblomquist.pdf.C...
Recalls on the 2007 Dodge Sprinter 3500
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20081103 units in Canada
Brakes
Certain vehicles may have been assembled with a smaller brake fluid reservoir designed for use on the 2500 model. This smaller reservoir does not match Sprinter 3500 certification documentation. Correction: Dealers will replace the brake fluid reservoir.
Recall 2008011918 units in Canada
Engine
On certain vehicles equipped with a 3.0L diesel engine, the crankshaft sensor may fail, causing the engine to stall. Engine stalling would result in lost propulsion which, in conjunction with traffic and road conditions, and the driver's reactions, could increase the risk of a crash. Correction: Dealers will replace the crankshaft sensor.
In the owners' own words, exactly as filed with NHTSA.
at 60,000 milesWhittier, CA
ELECTRICAL SYSTEM
The contact owns 2008 Winnebago View RV built on a 2007 Dodge Sprinter 3500 Chassis. The contact stated that the key fob failed to open the doors of the recreational vehicle. The contact stated that he attempted to replace the batteries however, the failure continued. The contact went to an unknown Dodge dealer who informed him that he would need to go to a Mercedes- Benz dealer for a key fob code. The contact stated that he was informed that the codes were located and Mercedes-Benz in Europe; and the USA dealers were unable to get the codes. The contact stated that the key fob needed a software update and code to work. The manufacturer Mercedes-Benz complaint department was contacted and a case was opened. The approximate failure mileage was 60,000.
NHTSA complaint #11455688 — an unverified report by a vehicle owner.
at 83,848 milesPhoenix, AZ
VEHICLE SPEED CONTROL
WHILE DRIVING ON INTERSTATE 40 IN ARIZONA, THE DODGE LOST POWER AND THE ABS LIGHT CAME ON ALONG WITH THE ESP LIGHT AND BRAKE LIGHT. WHEN LIGHTS ILLUMINATED THE ENGINE LOST POWER AND WENT INTO LIMP MODE THAT SIGNIFICANTLY REDUCED SPEED. ONCE THAT HAPPENED A SEMI WAS BEHIND ME AND HE HAD TO SLAM ON HIS BRAKES. I WAS ABLE TO PULL RV OVER AND LET IT REST. AFTER 2 HOURS OF BEING ON SIDE OF HIGHWAY, I WAS ABLE TO GET RV STARTED AND BACK ON THE ROAD. I FIXED THE REAR SPEED SENSORS AND TRIED DRIVING RV AGAIN. SAME ISSUE. I WAS ON INTERSTATE 17 WHEN THE 3 LIGHTS ILLUMINATED AND THE RV STALLED COMPLETELY. I HAD NO POWERING STEERING AND STRUGGLED TO SAFELY PULL OVER. RV WILL BE TAKEN BACK TO MERCEDES AND TRY TO TROUBLESHOOT. THERE NEEDS TO BE A RECALL AND MERCEDES NEEDS TO FIX THE ISSUE AS I SEE ON FORUMS THAT A LOT OF OTHER PEOPLE ARE HAVING THE SAME ISSUE. LUCKILY, I HAVE NOT HEARD OF ANY INJURIES BUT IF THIS ISSUE HAPPENS TO AN INEXPERIENCED DRIVER, THEY MIGHT PANIC AND CAUSE AN ACCIDENT.
NHTSA complaint #11338967 — an unverified report by a vehicle owner.
at 83,848 milesPhoenix, AZ
ELECTRICAL SYSTEM
WHILE DRIVING ON INTERSTATE 40 IN ARIZONA, THE DODGE LOST POWER AND THE ABS LIGHT CAME ON ALONG WITH THE ESP LIGHT AND BRAKE LIGHT. WHEN LIGHTS ILLUMINATED THE ENGINE LOST POWER AND WENT INTO LIMP MODE THAT SIGNIFICANTLY REDUCED SPEED. ONCE THAT HAPPENED A SEMI WAS BEHIND ME AND HE HAD TO SLAM ON HIS BRAKES. I WAS ABLE TO PULL RV OVER AND LET IT REST. AFTER 2 HOURS OF BEING ON SIDE OF HIGHWAY, I WAS ABLE TO GET RV STARTED AND BACK ON THE ROAD. I FIXED THE REAR SPEED SENSORS AND TRIED DRIVING RV AGAIN. SAME ISSUE. I WAS ON INTERSTATE 17 WHEN THE 3 LIGHTS ILLUMINATED AND THE RV STALLED COMPLETELY. I HAD NO POWERING STEERING AND STRUGGLED TO SAFELY PULL OVER. RV WILL BE TAKEN BACK TO MERCEDES AND TRY TO TROUBLESHOOT. THERE NEEDS TO BE A RECALL AND MERCEDES NEEDS TO FIX THE ISSUE AS I SEE ON FORUMS THAT A LOT OF OTHER PEOPLE ARE HAVING THE SAME ISSUE. LUCKILY, I HAVE NOT HEARD OF ANY INJURIES BUT IF THIS ISSUE HAPPENS TO AN INEXPERIENCED DRIVER, THEY MIGHT PANIC AND CAUSE AN ACCIDENT.
NHTSA complaint #11338967 — an unverified report by a vehicle owner.
at 83,848 milesPhoenix, AZ
SERVICE BRAKES
WHILE DRIVING ON INTERSTATE 40 IN ARIZONA, THE DODGE LOST POWER AND THE ABS LIGHT CAME ON ALONG WITH THE ESP LIGHT AND BRAKE LIGHT. WHEN LIGHTS ILLUMINATED THE ENGINE LOST POWER AND WENT INTO LIMP MODE THAT SIGNIFICANTLY REDUCED SPEED. ONCE THAT HAPPENED A SEMI WAS BEHIND ME AND HE HAD TO SLAM ON HIS BRAKES. I WAS ABLE TO PULL RV OVER AND LET IT REST. AFTER 2 HOURS OF BEING ON SIDE OF HIGHWAY, I WAS ABLE TO GET RV STARTED AND BACK ON THE ROAD. I FIXED THE REAR SPEED SENSORS AND TRIED DRIVING RV AGAIN. SAME ISSUE. I WAS ON INTERSTATE 17 WHEN THE 3 LIGHTS ILLUMINATED AND THE RV STALLED COMPLETELY. I HAD NO POWERING STEERING AND STRUGGLED TO SAFELY PULL OVER. RV WILL BE TAKEN BACK TO MERCEDES AND TRY TO TROUBLESHOOT. THERE NEEDS TO BE A RECALL AND MERCEDES NEEDS TO FIX THE ISSUE AS I SEE ON FORUMS THAT A LOT OF OTHER PEOPLE ARE HAVING THE SAME ISSUE. LUCKILY, I HAVE NOT HEARD OF ANY INJURIES BUT IF THIS ISSUE HAPPENS TO AN INEXPERIENCED DRIVER, THEY MIGHT PANIC AND CAUSE AN ACCIDENT.
NHTSA complaint #11338967 — an unverified report by a vehicle owner.
at 40,994 milesGrand Rapids, MI
UNKNOWN OR OTHER
COPY OF TEXT MESSAGE TO K AND M DODGE IN GRAND RAPIDS, MI WHO CURRENTLY HAS MY RV :MIKE BLATTNER AND MISSY WILLMAN, I NEED AN APPT TO DISCUSS MY DODGE SPRINTER CHASSIS RV THAT WAS TOWED 02/21/18 IN THERE BECAUSE IT WOULD NOT SHIFT OUT OF PARK. NICK WITH SERVICE SAID A BRAKE SWITCH AND THE BATTERY WERE NEEDED AND I AUTHORIZED THAT WORK, AND IT WAS COMPLETED. THEN NICK CONTACTED ME SAYING IT WOULD NOT SHIFT OUT OF PARK AND THAT A SHIFTER ASSEMBLY AND AN AMBIENT AIR SENSOR REPLACEMENT WERE NOW REQUIRED TO GET THE RV WORKING. THE SHIFTING PROBLEM IS WHY IT WAS ORIGINALLY TOWED IN. I AM FEELING THAT THE FOCUS OF MY CONCERNS WERE UNADDRESSED INITIALLY BY THE SERVICE DEPT. I SPOKE WITH THE PREVIOUS OWNER AND WAS TOLD THE BATTERY WAS NOT EVEN THREE YRS OLD, YET NICK SAID THAT THE BATTERY THEY TOOK OUT WAS NO LONGER THERE, THAT TWO DAYS AFTER IT WAS TAKEN OUT, IT WAS PICKED UP TO BE RECYCLED. WAS THE BATTERY STILL UNDER WARRANTY? WAS THE BRAKE SWITCH REPLACEMENT NECESSARY, SINCE IT DID NOT TAKE CARE OF THE SHIFTING PROBLEM AFTER THE SERVICE TECHNICIAN REPLACED IT? I WAS TOLD BY A MECHANIC TO MAKE A COMPLAINT WITH NHTSA AS THIS WAS A COMMON PROBLEM HE ENCOUNTERED WITH THE DODGE SPRINTER 3500. NHTSA AGENT, BEAU, GAVE ME AN ODI COMPLAINT #: 11078745, THEN RECOMMENDED I LOG A COMPLAINT WITH FCA NORTH AMERICA, WHICH I DID, AND WAS GIVEN A CASE # 33667091. I AM NOT HAPPY. I NEED TO MEET WITH YOUR K AND M MANAGEMENT TEAM TO ADDRESS MY CONCERNS.
NHTSA complaint #11079048 — an unverified report by a vehicle owner.
Seattle, WA
AIR BAGS
TL* THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT STATED THAT HE TOOK THE VEHICLE IN TO BE SERVICED FOR THE NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS), HOWEVER THE DEALER INFORMED THE CONTACT THAT HE WOULD BE CHARGED FOR THE REMOVAL OF THE SCREEN ATTACHED TO THE WINDOW IN ORDER TO GET TO THE PASSENGER AIRBAG INFLATOR. THE RECALL REMEDY WAS NOT PERFORMED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
NHTSA complaint #10968966 — an unverified report by a vehicle owner.
at 85,000 milesCorpus Christi, TX
ENGINE
FOR THE SECOND TIME SINCE WE PURCHASED THE VEHICLE, THE TUBE CONNECTED TO THE EGR VALVE SPLIT APART. THE TUBE IS LOCATED DIRECTLY UNDER THE CAB AIR INTAKE, SO EXHAUST GASSES ARE PUMPED INTO THE CAB. WE WERE FORTUNATE THAT THE TUBE BROKE COMPLETELY APART AND THE PRESENCE OF EXHAUST WAS OBVIOUS. SINCE THIS HAS HAPPENED TWICE IN 85K MILES, I AM CONCERNED THE NEXT TIME IT MIGHT JUST CRACK AND CAUSE CARBON MONOXIDE POISONING. THE FAILURE OCCURRED ON INTERSTATE HIGHWAY 10 AT 65 MPH. ACCORDING TO THE SERVICE TECHNICIAN, THE TUBE RUPTURED BECAUSE THE EGR VALVE STUCK CLOSED, CAUSING PRESSURE TO BUILD UP IN THE TUBE. I HAVE ALL THE PARTS THAT WERE REPLACED AND CAN SHIP THEM TO YOU IF NECESSARY.
NHTSA complaint #10947566 — an unverified report by a vehicle owner.
Pagosa Springs, CO
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #10920284 — an unverified report by a vehicle owner.
Chula Vista, CA
AIR BAGS
PASSENGER AIRBAG RECALL OF APPX. 2 YEARS AGO AS OF 8/29/2016 HAS NO REPLACEMENT FOR THE RECALLED AIRBAG LEAVING THE PASSENGER IN DANGER OF INJURY OF DEATH IF AND WHEN THE PRESENT AIRBAG IN THE 2007 SPRINTER DODGE CHASSIS DEPLOYS. REPLACEMENT OF AIRBAG MUST BE DONE IMMEDIATELY.
NHTSA complaint #10899244 — an unverified report by a vehicle owner.
Vero Beach, FL
AIR BAGS
TL* THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V354000 (AIR BAGS) AND 16V077000 (AIR BAGS); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUES. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT AND VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 10/04/16*LJ UPDATED 08/09/2017
NHTSA complaint #10896856 — an unverified report by a vehicle owner.
Sonoma, CA
AIR BAGS
2007 DODGE SPRINTER. CONSUMER WRITES IN REGARDS TO NO REPLACEMENT PARTS AVAILABLE TO REPAIR PASSENGER AIRBAG INFLATOR RECALL NOTICE. *SMD
NHTSA complaint #10870994 — an unverified report by a vehicle owner.
Shelby Township, MI
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS). THE DEALER AND MANUFACTURER HAD NOT BEEN ABLE TO DETERMINE WHEN THE PARTS WOULD BE SUPPLIED FOR THE RECALL REPAIR BEYOND A REASONABLE TIME FRAME. THE CONTACT WAITED LONGER THAN SIX MONTHS WITH NO FOLLOW UP RESPONSE FROM THE DEALER AND THE MANUFACTURER AND WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/31/16*LJ THE CONSUMER WOULD LIKE TO HAVE THE AIR BAGS DISABLED OR REMOVED, UNTIL THE PARTS ARRIVE. UPDATED 05/31/16.
NHTSA complaint #10860754 — an unverified report by a vehicle owner.
Bowie, TX
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #10855147 — an unverified report by a vehicle owner.
Whittier, CA
AIR BAGS
TLA* THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V354000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 11/23/15*LJ, UPDATED 03/21/18*JB UPDATED 05/16/18
NHTSA complaint #10776571 — an unverified report by a vehicle owner.
at 19,633 milesIssaquah, WA
POWER TRAIN
WE LOST MOS OF OUR POWER WHILE DRIVING HOME FROM A TRIP. IT FELT LIKE THE TRANSMISSION WAS COMPLETELY SLIPPING. WE PULLED OVER MULTIPLE TIMES WHEN IT WOULDN'T AUTO SHIFT AND TURNED IT OFF FOR AWHILE EACH TIME. FORTUNATELY, WE WERE ABLE TO LIMP HOME. WE ARE SUSPECTING THAT IS THE TURBO RESONATOR. WE KNOW THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS FAULTY PART.
NHTSA complaint #10520760 — an unverified report by a vehicle owner.
at 19,633 milesIssaquah, WA
FUEL SYSTEM, DIESEL
WE LOST MOS OF OUR POWER WHILE DRIVING HOME FROM A TRIP. IT FELT LIKE THE TRANSMISSION WAS COMPLETELY SLIPPING. WE PULLED OVER MULTIPLE TIMES WHEN IT WOULDN'T AUTO SHIFT AND TURNED IT OFF FOR AWHILE EACH TIME. FORTUNATELY, WE WERE ABLE TO LIMP HOME. WE ARE SUSPECTING THAT IS THE TURBO RESONATOR. WE KNOW THAT THERE HAVE BEEN MANY COMPLAINTS ABOUT THIS FAULTY PART.
NHTSA complaint #10520760 — an unverified report by a vehicle owner.
at 4,900 milesGrover Beach, CA
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING ON THE FREEWAY EXPERIENCED A SUDDEN LOSS OF POWER WHICH ALMOST RESULTED IN SOMEONE REAR ENDING MY VEHICLE. PROCEEDED TO THE NEAREST DEALER WHO DIAGNOSED A TORN TURBO-INTERCOOLER HOSE. RESEARCHING ON THE INTERNET I DISCOVERED MANY COMPLAINTS OF THE SAME ISSUE. EVIDENTLY THESE HOSES FAIL DUE TO A POOR DESIGN WHERE THE HOSE IS ATTACHED TO IT'S METAL FITTING. I PHONED DAIMLER-CHRYSLER USA AND THEY SAID THEY WOULD NOT DO ANYTHING TO REMEDY THE SITUATION. I BELIEVE A RECALL IS IN ORDER BEFORE SOMEONE IS INJURED OR KILLED DUE TO A HOSE FAILURE.
NHTSA complaint #10292504 — an unverified report by a vehicle owner.
at 10,000 milesDavie, FL
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2007 DODGE SPRINTER 3500. WHILE DRIVING 55 MPH, THE VEHICLE LOST POWER AND WAS TOWED TO THE DEALER. THE DEALER STATED THAT THE TURBO IN THE ENGINE CAUSED THE FAILURE AND ALSO BLEW THE HOSE IN THE AIR INDUCTION. THE HOSE WAS REPLACED UNDER WARRANTY. THE CONTACT IS AWARE OF THE SAFETY RISK INVOLVED AND THE POSSIBILITY OF A REAR END CRASH. THE DEALER ALSO STATED THAT THE FAILURE COULD RECUR AND HAS NOTICED DUPLICATE FAILURES IN SEVERAL RELATED VEHICLES. THE VEHICLE WAS PURCHASED IN AUGUST OF 2007 AND REPAIRED IN OCTOBER OF THE SAME YEAR. THE FAILURE MILEAGE WAS 10,000 AND CURRENT MILEAGE WAS 20,000. UPDATED 04/23/08 *BF UPDATED 04/23/08
NHTSA complaint #10223989 — an unverified report by a vehicle owner.