Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2018 Entegra Anthem
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Engine & Cooling
545.5%
Median failure at 47,000 miles
Fuel & Propulsion
327.3%
Median failure at 47,000 miles
Body & Structure
218.2%
Transmission & Drivetrain
19.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2021peak 4Feb 2025
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
South Elgin, IL
STRUCTURE:BODY
We had our third different window adhesive bonds fail. Which is the same issue as the recall below. The mfg has stated that they will not cover this issue. Case Number: [XXX] VIN: [XXX] Unfortunately, due to the length of time out of warranty Lippert will not be able to assist in warranty coverage. NHTSA Safety Recall: 21E-047 was for 2019 thru 2020 NHTSA Campaign Number: 21V529000 Manufacturer Jayco, Inc. Components STRUCTURE, EQUIPMENT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11643132 — an unverified report by a vehicle owner.
South Elgin, IL
STRUCTURE:BODY
Had a windows fall off the motorhome while driving, we did not realize it was missing until we arrived at the next campground . Our 2018 was one of the last 2018 build by ENTEGRA has the same issue as the 2019 recall NHTSA Campaign Number: 21V529000. After the first failure, I checked the other windows and found a second failed window. Have contacted Lippert Customer Care Center and they will not provide any type of support to have this issue fixed.
NHTSA complaint #11621284 — an unverified report by a vehicle owner.
Pittsboro, IN
POWER TRAIN
Having heard rumors for some time of the dreaded DEF shut down while using our motorcoach, without a recall of the unit , we have to assume the coach is safe to use. Ours had been parked in the storage building for about 10 days. Yesterday I went to get it out.When I started the coach it immediately turned on the check engine warning. It threw 3 codes, SPN#3374, SPN#3031, & SPN#1761. I’m told the engine will derate first by 25%, next it debates by 40%, then finally to limp mode of 5 mile per hour. If this had happened the week before I would have had a wife and two dogs, in 95 degree weather with no engine, no air conditioning and about 250 miles from home. When I contacted the manufacturer I was told Parts might be available mid August to September. Fortunately I was at home. There are any number of people being left at the side of the road waiting on a tow truck. We are using what is considered a Gen 6, or a Generation #6, the replacement is to be a Gen7, which seems to have a better reliability but is currently unavailable. The codes have been emailed to the manufacturer and they have had enough experience that they know what the problem is.
NHTSA complaint #11427948 — an unverified report by a vehicle owner.
Pittsboro, IN
ENGINE
Having heard rumors for some time of the dreaded DEF shut down while using our motorcoach, without a recall of the unit , we have to assume the coach is safe to use. Ours had been parked in the storage building for about 10 days. Yesterday I went to get it out.When I started the coach it immediately turned on the check engine warning. It threw 3 codes, SPN#3374, SPN#3031, & SPN#1761. I’m told the engine will derate first by 25%, next it debates by 40%, then finally to limp mode of 5 mile per hour. If this had happened the week before I would have had a wife and two dogs, in 95 degree weather with no engine, no air conditioning and about 250 miles from home. When I contacted the manufacturer I was told Parts might be available mid August to September. Fortunately I was at home. There are any number of people being left at the side of the road waiting on a tow truck. We are using what is considered a Gen 6, or a Generation #6, the replacement is to be a Gen7, which seems to have a better reliability but is currently unavailable. The codes have been emailed to the manufacturer and they have had enough experience that they know what the problem is.
NHTSA complaint #11427948 — an unverified report by a vehicle owner.
Pittsboro, IN
FUEL/PROPULSION SYSTEM
Having heard rumors for some time of the dreaded DEF shut down while using our motorcoach, without a recall of the unit , we have to assume the coach is safe to use. Ours had been parked in the storage building for about 10 days. Yesterday I went to get it out.When I started the coach it immediately turned on the check engine warning. It threw 3 codes, SPN#3374, SPN#3031, & SPN#1761. I’m told the engine will derate first by 25%, next it debates by 40%, then finally to limp mode of 5 mile per hour. If this had happened the week before I would have had a wife and two dogs, in 95 degree weather with no engine, no air conditioning and about 250 miles from home. When I contacted the manufacturer I was told Parts might be available mid August to September. Fortunately I was at home. There are any number of people being left at the side of the road waiting on a tow truck. We are using what is considered a Gen 6, or a Generation #6, the replacement is to be a Gen7, which seems to have a better reliability but is currently unavailable. The codes have been emailed to the manufacturer and they have had enough experience that they know what the problem is.
NHTSA complaint #11427948 — an unverified report by a vehicle owner.
Blaine, MN
ENGINE
DEF failure 7/28/2020. Can not drive Vehicle. Goes into slow mode There are warning lights and messages that state do not drive.
NHTSA complaint #11427109 — an unverified report by a vehicle owner.
Blaine, MN
FUEL/PROPULSION SYSTEM
DEF failure 7/28/2020. Can not drive Vehicle. Goes into slow mode There are warning lights and messages that state do not drive.
NHTSA complaint #11427109 — an unverified report by a vehicle owner.
Camarillo, CA
ENGINE
While driving from Los Angeles to Phoenix on 03/07/2019, I received a series of check engine lights and warnings. These came and went , then eventually stayed on. When I got to the dealer in Phoenix, they sent me to an engine/chassis repair facility. The red stop engine light came on (with full derate to 5 mph) just as I pulled into the facility lot. (Whew!) The problem was a defective DEF head (codes 6255 derate 17 counts, 3868 def quality 59 counts, 4677 fluid level uprate 69 counts, 4572 temp uprate 69 counts). The shop had a new head overnighted from Spartan (took 3 days, actually) and repaired under warranty. I am reporting this because these heads are breaking in large numbers now, with a mandatory derate, and if it happens somewhere other than in a shop lot, Bad Things can happen. I understand that there is an investigation going on into this because of numerous failures. I am unwilling to take a long trip across the desert now because I might get stranded.
NHTSA complaint #11425550 — an unverified report by a vehicle owner.
Ceresco, MI
ENGINE
DEF Fluid Sensor failure codes displayed and warnings of impending engine delayed or shutdown. Cold not continue driving. My safety concern is my vehicle can be stranded on a roadside which my not be possible for a 45 Foot Motorhome. Many RV’s are having this issue and the Manufacture of this unit SHAW Industry can not supply any parts. Leaving many stranded!
NHTSA complaint #11424205 — an unverified report by a vehicle owner.
at 47,000 milesNatchez, MS
ENGINE
VEHICLE WAS STATIONARY. AFTER STARTING ONCE TO FILL AIR PRESSURE, TURNED OFF AND 1/2 HOUR LATER TURNED KEY TO ON AND THE CHECK ENGINE LIGHT STAYED ON. THREE ERROR CODES ALL RELATING TO DEF WERE DISPLAYED. SPARTAN SENT OUT A NEW DEF HEAD AND IT WAS REPLACED. THE NEXT WEEK AFTER ABOUT 800 MILES OF DRIVING AND SEVERAL STOPS AND STARTS ONE OF THOSE THREE CODES IS NOW DISPLAYING. WAITING FOR CUMMINS TO DIAGNOSE THE CURRENT ISSUE. THE DEF ISSUE CAN LEAD TO DERATING AT ANY TIME, WHICH I HAVE NOT HAD EXPLAINED TO ME QUANTITATIVELY. THIS POSES A CONSIDERABLE SAFETY HAZARD IF RUNNING AT 65 MPH ON A CROWDED INTERSTATE AND THE COACH SLOWS DOWN TO 5 MPH.
NHTSA complaint #11390510 — an unverified report by a vehicle owner.
at 47,000 milesNatchez, MS
FUEL/PROPULSION SYSTEM
VEHICLE WAS STATIONARY. AFTER STARTING ONCE TO FILL AIR PRESSURE, TURNED OFF AND 1/2 HOUR LATER TURNED KEY TO ON AND THE CHECK ENGINE LIGHT STAYED ON. THREE ERROR CODES ALL RELATING TO DEF WERE DISPLAYED. SPARTAN SENT OUT A NEW DEF HEAD AND IT WAS REPLACED. THE NEXT WEEK AFTER ABOUT 800 MILES OF DRIVING AND SEVERAL STOPS AND STARTS ONE OF THOSE THREE CODES IS NOW DISPLAYING. WAITING FOR CUMMINS TO DIAGNOSE THE CURRENT ISSUE. THE DEF ISSUE CAN LEAD TO DERATING AT ANY TIME, WHICH I HAVE NOT HAD EXPLAINED TO ME QUANTITATIVELY. THIS POSES A CONSIDERABLE SAFETY HAZARD IF RUNNING AT 65 MPH ON A CROWDED INTERSTATE AND THE COACH SLOWS DOWN TO 5 MPH.
NHTSA complaint #11390510 — an unverified report by a vehicle owner.