FaultScore

FaultScore report

2013 Fiat 500 problems

Owners have filed 215 complaints about the 2013 Fiat 500 with NHTSA between 2013 and 2026. The largest single group is the transmission & drivetrain. Across this model's run it ranks 3 of 6 worst.

D

FaultScore 63/100

Higher is worse. Measured against the other years of the Fiat 500.

How this is worked out

The numbers

215

Complaints

14

Crashes reported

3

Fires reported

9

Injuries reported

41,000 mi

Median mileage at failure

Half of reported failures happened before this

45%

Failed under 36,000 miles

Inside a typical bumper-to-bumper warranty

NHTSA overall crash rating

From the agency's own crash tests

What kind of bad

The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.

Complaint volume 58 vs 50 Severity 62 vs 50 Early failure 76 vs 50
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 58
Against the median year of the Fiat 500. 50 means typical for this model; 100 means roughly double.
Severity — 62
12.1% of these complaints involved a crash, fire, injury or death, against a national rate of 9.7%.
Early failure — 76
45% of failures with a mileage on record happened under 36,000 miles, against a national rate of 29%.

How 2013 compares with every other Fiat 500

Click any bar to open that year's report.

Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade: A B C D F ungraded

What breaks on a 2013 Fiat 500

Every complaint is filed against a part. Follow any row for the complaints about that part alone.

1 crashes, 2 fires · median 63,109 mi

Engine & Cooling 22 10.2%

0 crashes, 1 fires · median 39,000 mi

1 crashes, 0 fires · median 45,450 mi

Median failure at 38,000 miles

1 crashes, 0 fires · median 16,500 mi

3 crashes, 0 fires · median 39,960 mi

Airbags 10 4.7%

7 crashes, 0 fires · median 29,000 mi

Lights 9 4.2%

Median failure at 71,000 miles

Brakes 7 3.3%

Median failure at 13,000 miles

Steering 7 3.3%

Median failure at 20,600 miles

Tires 5 2.3%

Median failure at 6,500 miles

Acceleration & Cruise Control 5 2.3%

Median failure at 3,492 miles

Seat Belts 4 1.9%

1 crashes, 0 fires · median 63,500 mi

Stability & Traction Control 3 1.4%

Median failure at 57,960 miles

Windows, Mirrors & Wipers 3 1.4%

Median failure at 36,000 miles

Wheels 2 0.9%

Median failure at 31,833 miles

Suspension 2 0.9%

Median failure at 49,900 miles

Doors, Latches & Locks 1 0.5%

Median failure at 60,000 miles

When it fails

Odometer readings owners gave when they filed. About half of all complaints include one.

Under 1,000 miles 9 6.0%
1,000 – 9,999 miles 14 9.3%
10,000 – 24,999 miles 29 19.3%
25,000 – 49,999 miles 35 23.3%
50,000 – 74,999 miles 31 20.7%
75,000 – 99,999 miles 20 13.3%
100,000 – 149,999 miles 11 7.3%
150,000+ miles 1 0.7%

NHTSA crash tests

The agency crash-tested this model year itself. These are its own photographs and star ratings.

Frontal crash test of a 2013 Fiat 500 3 HB FWD

Frontal crash test

Side barrier crash test of a 2013 Fiat 500 3 HB FWD

Side barrier crash test

Side pole crash test of a 2013 Fiat 500 3 HB FWD

Side pole crash test

Photographs taken by NHTSA during its own New Car Assessment Program crash tests of this model year. Public domain.
Configuration Overall Front Side Rollover
2013 Fiat 500 3 HB FWD
14.7% risk

When owners complained

A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.

May 2013 peak 9 Apr 2026

NHTSA investigations into the 2013 Fiat 500

An investigation is the step before a recall: the agency has seen enough complaints to look into a pattern itself. An open one means it thinks something may be wrong and nothing has been fixed yet.

EA19001 Opened 19 Apr 2019 Closed 19 Sep 2024 AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE

Electrical overstress

The Office of Defects Investigation (ODI) opened this investigation to determine if the failure of airbags to deploy during severe crashes, in certain vehicles, was the result of a safety related defect.  During the investigation a complex failure was studied that can result in non-deployment of subject vehicle air bags and other restraint system devices in severe crash events. The subject vehicles may be equipped with an airbag control unit (ACU) for the supplemental restraint system (SRS) Electronic Control Unit (ECU) manufactured by ZF-TRW.  The ECU receives signals from crash sensors mount...

Recalls on the 2013 Fiat 500

A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.

United States — NHTSA

19V817000

POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT

Chrysler (FCA US LLC) is recalling certain 2012-2013 Fiat 500 vehicles equipped with 6-speed automatic transmissions. The shifter cable bushing may fail allowing the cable to detach from the transmission.

Risk: If the shifter cable detaches from the transmission, the transmission may not shift into the gear selected by the driver. Additionally, despite selecting PARK with the shifter, the vehicle may roll away. These scenarios may increase the risk of a crash.

19E044000

POWER TRAIN:MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY

DLT, LLC. is recalling certain CravenSpeed Fiat Short Shifter shafts sold for use in 2011-2019 Fiat 500 vehicles. The Shifter Shaft may have been improperly manufactured with a through hole for the set screw rather than a blind hole, which may lead to the breakage of the Shifter Shaft.

Risk: If the shifter breaks while the vehicle is in motion, it can increase the risk of a crash.

16V302000

POWER TRAIN:MANUAL TRANSMISSION

Chrysler (FCA US LLC) is recalling certain model year 2012-2016 Fiat 500 vehicles manufactured June 21, 2010, through January 12, 2016, equipped with a manual transmission. The clutch diaphragm spring may fracture and fail, causing an inability to switch gears.

Risk: If the clutch diaphragm spring fails, the driver may not be able to shift gears or the vehicle may lose motive power, increasing the risk of a crash.

15V291000

POWER TRAIN:AUTOMATIC TRANSMISSION

Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Fiat 500 battery electric vehicles manufactured March 8, 2013, to March 7, 2015. The Electric Vehicle Control Unit (EVCU) of the affected vehicles may set a diagnostic trouble code (DTC) that may cause the transmission to unexpectedly shift to neutral.

Risk: If the vehicle unexpectedly shifts to neutral, the loss of drive could increase the risk of a crash.

Canada — Transport Canada

Canada runs its own recall programme, and its campaigns do not always mirror the American ones.

Recall 2024548 314,717 units in Canada

Label

Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "NONE" when it should read as "NONE / AUCUN". Canadian regulations require the information to be listed on the label in both English and French. Safety Risk: This error does not affect vehicle safety. Corrective Actions: This is not a recall. The company has corrected the tire and loading information label for all new vehicles.

Recall 2019577 10,627 units in Canada

Powertrain

Issue: On certain vehicles equipped with a 6-speed automatic transmission, the shifter cable may detach. This could cause the transmission not to shift gears when the shifter is moved. If a driver attempts to exit the car while it is not in the Park position, and the parking brake is not applied, the car could move suddenly. Safety Risk: Sudden and unexpected movement of the car could increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to install a new transmission shift cable adjuster.

Recall 2016217 7,819 units in Canada

Powertrain

On certain vehicles equipped with a manual transmission, clutch diaphragm springs may crack or become damaged, which could result in the driver being unable to shift gears, or potentially result in a loss of motive power. Depending on traffic conditions and the driver’s reactions, these issues could increase the risk of a crash. Correction: Dealers will install a pedal travel limiter and pedal switch.

Recall 2015578 17,516 units in Canada

Lights And Instruments

Fiat Chrysler Automobiles (FCA) Canada is conducting a voluntary Customer Satisfaction Notification Program involving certain vehicles equipped with automatic transmissions. Fiat Chrysler Automobiles (FCA) will update the Powertrain Control Module software to improve activation timing of the backup lamps. This updated software will turn the backup lamps on earlier, indicating to other road users that the driver has selected reverse gear. This action is not being conducted under the requirements of the Motor Vehicle Safety Act.

Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.

Complaints that involved harm

Reports where the owner recorded a crash, a fire, an injury or a death.

at 47,263 miles Green BAY, WI Fire

POWER TRAIN

TL* THE CONTACT OWNS A 2013 FIAT 500. THE CONTACT STATED THAT HIS CHECK ENGINE LIGHT HAD ILLUMINATED WHILE DRIVING AT 65 MPH. HE ALSO STATED THAT WHITE SMOKE HAD BEGAN EMITTING FROM THE ENGINE. DESPITE THE FAILURE, THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. UPON INSPECTION, THE CONTACT STATED THAT THERE WAS NO OIL IN THE VEHICLE DESPITE A RECENT OIL CHANGE. THE CONTACT ALSO STATED THAT THE TRANSFER PLATE CLUTCH PEDAL HAD FAILED MULTIPLE TIMES DESPITE THE VEHICLE BEING PLACED UNDER NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN). THE VEHICLE HAD NOT BEEN TAKEN TO A DEALER TO BE DIAGNOSED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 47,263.

NHTSA complaint #11327477 — an unverified report by a vehicle owner.

at 47,263 miles Green BAY, WI Fire

ENGINE

TL* THE CONTACT OWNS A 2013 FIAT 500. THE CONTACT STATED THAT HIS CHECK ENGINE LIGHT HAD ILLUMINATED WHILE DRIVING AT 65 MPH. HE ALSO STATED THAT WHITE SMOKE HAD BEGAN EMITTING FROM THE ENGINE. DESPITE THE FAILURE, THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HIS RESIDENCE. UPON INSPECTION, THE CONTACT STATED THAT THERE WAS NO OIL IN THE VEHICLE DESPITE A RECENT OIL CHANGE. THE CONTACT ALSO STATED THAT THE TRANSFER PLATE CLUTCH PEDAL HAD FAILED MULTIPLE TIMES DESPITE THE VEHICLE BEING PLACED UNDER NHTSA CAMPAIGN NUMBER: 16V302000 (POWER TRAIN). THE VEHICLE HAD NOT BEEN TAKEN TO A DEALER TO BE DIAGNOSED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 47,263.

NHTSA complaint #11327477 — an unverified report by a vehicle owner.

at 29,000 miles Casper, WY Crash 1 injured

SEAT BELTS

TL* THE CONTACT OWNS 2013 FIAT 500. WHILE DRIVING 20 MPH ON A STRAIGHT AWAY, ANOTHER VEHICLE CAME OUT FROM A SIDE STREET. THE OTHER VEHICLE CRASHED HEAD ON IN THE CONTACT'S FRONT. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO RETRACT. AS A RESULT, OF THE CRASH THE CONTACT SUSTAINED AN INJURY ON A CARTILAGE ON HER STERNUM, FOREHEAD BRUISE FROM THE SUN VISOR ALONE WITH BRUISES ON THE ARM, CHEST, RIBS, AND BACK. THE CONTACT RECEIVED MEDICAL ATTENTION AT AN EMERGENCY FACILITY. THE PERSON THAT CRASHED INTO THE CONTACT WAS NOT INJURED AND DIDN'T NEED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE OTHER PARTIES INSURANCE DEEMED THE VEHICLE TOTALED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THEY PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 29,000. THE VIN WAS INVALID.

NHTSA complaint #11221179 — an unverified report by a vehicle owner.

at 29,000 miles Casper, WY Crash 1 injured

AIR BAGS

TL* THE CONTACT OWNS 2013 FIAT 500. WHILE DRIVING 20 MPH ON A STRAIGHT AWAY, ANOTHER VEHICLE CAME OUT FROM A SIDE STREET. THE OTHER VEHICLE CRASHED HEAD ON IN THE CONTACT'S FRONT. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO RETRACT. AS A RESULT, OF THE CRASH THE CONTACT SUSTAINED AN INJURY ON A CARTILAGE ON HER STERNUM, FOREHEAD BRUISE FROM THE SUN VISOR ALONE WITH BRUISES ON THE ARM, CHEST, RIBS, AND BACK. THE CONTACT RECEIVED MEDICAL ATTENTION AT AN EMERGENCY FACILITY. THE PERSON THAT CRASHED INTO THE CONTACT WAS NOT INJURED AND DIDN'T NEED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE OTHER PARTIES INSURANCE DEEMED THE VEHICLE TOTALED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THEY PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 29,000. THE VIN WAS INVALID.

NHTSA complaint #11221179 — an unverified report by a vehicle owner.

at 63,109 miles Freeport, IL Crash

POWER TRAIN

DRIVING IN 3RD GEAR SLID AND HIT THE GUARD RAIL AND WHEN VEHICLE STOPPED COULDN'T GET VEHICLE OUT OF 3RD GEAR. HAD TO USE BOTH HANDS TO GET VEHICLE INTO 1ST GEAR. AFTER VEHICLE WAS IN 1ST GEAR THE VEHICLE STARTED TO SMOKE AND THE CLUTCH PEDAL STUCK TO THE FLOOR. FOUND A RECALL BULLETIN #16V302000 ON FCA US LLC WEBSITE WHICH DESCRIBES A RECALL FOR S34: "IF THE CLUTCH DIAPHRAGM SPRING FAILS, THE DRIVER MAY NOT BE ABLE TO SHIFT GEARS OR THE VEHICLE MAY LOSE POWER, INCREASING THE RISK OF A CRASH." THAT'S EXACTLY WHAT HAPPEN TO THE VEHICLE. FIAT CHRYSLER WILL NOT STAND BEHIND RECALL S34 ON THIS VEHICLE. VEHICLE WAS IN MOTION DRIVING IN 3RD GEAR AND COULDN'T GET VEHICLE TO GO INTO 4TH GEAR STUCK AND CRASHED ON A COUNTY ROAD.

NHTSA complaint #11182740 — an unverified report by a vehicle owner.

at 63,109 miles Freeport, IL Crash

STRUCTURE:BODY

DRIVING IN 3RD GEAR SLID AND HIT THE GUARD RAIL AND WHEN VEHICLE STOPPED COULDN'T GET VEHICLE OUT OF 3RD GEAR. HAD TO USE BOTH HANDS TO GET VEHICLE INTO 1ST GEAR. AFTER VEHICLE WAS IN 1ST GEAR THE VEHICLE STARTED TO SMOKE AND THE CLUTCH PEDAL STUCK TO THE FLOOR. FOUND A RECALL BULLETIN #16V302000 ON FCA US LLC WEBSITE WHICH DESCRIBES A RECALL FOR S34: "IF THE CLUTCH DIAPHRAGM SPRING FAILS, THE DRIVER MAY NOT BE ABLE TO SHIFT GEARS OR THE VEHICLE MAY LOSE POWER, INCREASING THE RISK OF A CRASH." THAT'S EXACTLY WHAT HAPPEN TO THE VEHICLE. FIAT CHRYSLER WILL NOT STAND BEHIND RECALL S34 ON THIS VEHICLE. VEHICLE WAS IN MOTION DRIVING IN 3RD GEAR AND COULDN'T GET VEHICLE TO GO INTO 4TH GEAR STUCK AND CRASHED ON A COUNTY ROAD.

NHTSA complaint #11182740 — an unverified report by a vehicle owner.

The most recent complaints

In the owners' own words, exactly as filed with NHTSA.

Astoria, NY

POWER TRAIN

Systemic Hydraulic Defect & Safety Recall Circumvention I am reporting a critical safety defect in the clutch hydraulic system of my 2013 Fiat 500 Abarth, which directly mirrors the failures described in NHTSA Recalls 16V-302 and 20V-124. Diagnostic measurements confirm a 1.23mm hydraulic over-travel in the clutch release bearing/slave cylinder assembly. This over-travel causes the diaphragm spring to be over-extended, leading to the catastrophic failure of the pressure plate and subsequent inability to disengage the clutch. This poses an immediate safety risk of vehicle surge or inability to shift gears while in motion. Despite this objective engineering data, Stellantis (FCA US, LLC) Executive offices (specifically Mike Macdonald) have formally refused to perform the safety recall repair, citing my status as the "5th owner" as a justification for exclusion. This represents a willful circumvention of a federal safety recall, as the hydraulic over-travel is a latent design defect present since manufacture and is entirely unrelated to ownership history or vehicle maintenance. The vehicle is currently available for inspection to verify these measurements.

NHTSA complaint #11734738 — an unverified report by a vehicle owner.

Cohoes, NY

POWER TRAIN

While driving 40mph, pressed clutch and the transmission would not shift into gear. Car began to slow in traffic ans I was unable to accelerate as the clutch would not engage a gear. Mamaged to sagely get iff road. No fluid leaks found. Would shift into gear with car off. Gear selection works, not a shift cable issue.

NHTSA complaint #11697531 — an unverified report by a vehicle owner.

Astoria, NY

ENGINE

In June 2025, while driving my 2013 Fiat Abarth at highway speed, the vehicle suddenly stalled without warning. This happened on one of the hottest days of the year with another person in the car, creating a serious risk of a high-speed collision. The cause was later confirmed by a different Fiat dealership: a port in the intake/PCV system had been left completely uncapped after service at a Fiat dealership in 2024. The mechanic who worked on my car apparently believed this was only a “vent” and not part of the vacuum system — a dangerous misunderstanding that allowed unmetered air into the engine. This disrupted the air/fuel mixture and led directly to the stall. I have written proof from the dealership admitting to the “vent” claim. A competent technician should know the difference between a vent and a vacuum port. Returning a vehicle in this condition is negligence and puts lives at risk. The component is still available for inspection, and I have documentation supporting my claims.

NHTSA complaint #11680788 — an unverified report by a vehicle owner.

Englewood, CO

ELECTRICAL SYSTEM

Dear NHTSA Office of Defects Investigation, I am filing this formal complaint to report the sale and interstate delivery of a dangerously defective and noncompliant vehicle sold to me by Arlington Auto Group, located at 3621 Columbia Pike, Arlington, Virginia. On [XXX], I purchased a 2013 Fiat 500 (VIN: [XXX] ). The vehicle was delivered to my home in Englewood, Colorado on [XXX]. Within 24 hours of taking possession of the car—and having driven fewer than 100 miles—I had the vehicle inspected by a certified mechanic at The Auto Repair Place in Boulder, Colorado. Their findings revealed multiple severe safety hazards, including: Rear brake pads completely worn to metal-on-metal contact Two bolts missing from the rear passenger wheel A destroyed and leaking turbocharger, which increases the risk of engine failure Inoperable tire pressure monitoring system (TPMS) No Virginia safety inspection documentation provided Additionally, the car had been illegally tampered with to bypass emissions systems, including removal of the catalytic converter and installation of sensor bypass wiring, which also violates federal law and emissions standards. This vehicle was represented as safe and legally operable at the time of sale. However, these issues clearly indicate the vehicle poses a substantial risk to public safety and should not have been sold or shipped across state lines. Request for Investigation I respectfully request that NHTSA investigate this matter for violations of federal motor vehicle safety standards (FMVSS) and to determine whether this dealership has a pattern or practice of selling unsafe or defective vehicles. I am prepared to provide: Full mechanic inspection report Purchase contract and shipping records Photos of the damage and mechanical issues Communications with the dealership and lender Thank you for your time and attention to this serious safety matter. Sincerely, [XXX] [XXX] (303) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11651198 — an unverified report by a vehicle owner.

Englewood, CO

ENGINE

Dear NHTSA Office of Defects Investigation, I am filing this formal complaint to report the sale and interstate delivery of a dangerously defective and noncompliant vehicle sold to me by Arlington Auto Group, located at 3621 Columbia Pike, Arlington, Virginia. On [XXX], I purchased a 2013 Fiat 500 (VIN: [XXX] ). The vehicle was delivered to my home in Englewood, Colorado on [XXX]. Within 24 hours of taking possession of the car—and having driven fewer than 100 miles—I had the vehicle inspected by a certified mechanic at The Auto Repair Place in Boulder, Colorado. Their findings revealed multiple severe safety hazards, including: Rear brake pads completely worn to metal-on-metal contact Two bolts missing from the rear passenger wheel A destroyed and leaking turbocharger, which increases the risk of engine failure Inoperable tire pressure monitoring system (TPMS) No Virginia safety inspection documentation provided Additionally, the car had been illegally tampered with to bypass emissions systems, including removal of the catalytic converter and installation of sensor bypass wiring, which also violates federal law and emissions standards. This vehicle was represented as safe and legally operable at the time of sale. However, these issues clearly indicate the vehicle poses a substantial risk to public safety and should not have been sold or shipped across state lines. Request for Investigation I respectfully request that NHTSA investigate this matter for violations of federal motor vehicle safety standards (FMVSS) and to determine whether this dealership has a pattern or practice of selling unsafe or defective vehicles. I am prepared to provide: Full mechanic inspection report Purchase contract and shipping records Photos of the damage and mechanical issues Communications with the dealership and lender Thank you for your time and attention to this serious safety matter. Sincerely, [XXX] [XXX] (303) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11651198 — an unverified report by a vehicle owner.

Englewood, CO

SERVICE BRAKES

Dear NHTSA Office of Defects Investigation, I am filing this formal complaint to report the sale and interstate delivery of a dangerously defective and noncompliant vehicle sold to me by Arlington Auto Group, located at 3621 Columbia Pike, Arlington, Virginia. On [XXX], I purchased a 2013 Fiat 500 (VIN: [XXX] ). The vehicle was delivered to my home in Englewood, Colorado on [XXX]. Within 24 hours of taking possession of the car—and having driven fewer than 100 miles—I had the vehicle inspected by a certified mechanic at The Auto Repair Place in Boulder, Colorado. Their findings revealed multiple severe safety hazards, including: Rear brake pads completely worn to metal-on-metal contact Two bolts missing from the rear passenger wheel A destroyed and leaking turbocharger, which increases the risk of engine failure Inoperable tire pressure monitoring system (TPMS) No Virginia safety inspection documentation provided Additionally, the car had been illegally tampered with to bypass emissions systems, including removal of the catalytic converter and installation of sensor bypass wiring, which also violates federal law and emissions standards. This vehicle was represented as safe and legally operable at the time of sale. However, these issues clearly indicate the vehicle poses a substantial risk to public safety and should not have been sold or shipped across state lines. Request for Investigation I respectfully request that NHTSA investigate this matter for violations of federal motor vehicle safety standards (FMVSS) and to determine whether this dealership has a pattern or practice of selling unsafe or defective vehicles. I am prepared to provide: Full mechanic inspection report Purchase contract and shipping records Photos of the damage and mechanical issues Communications with the dealership and lender Thank you for your time and attention to this serious safety matter. Sincerely, [XXX] [XXX] (303) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11651198 — an unverified report by a vehicle owner.

Columbus, OH

POWER TRAIN

2013 FIAT 500 - Manual Transmission. The clutch cover diaphragm spring on the vehicle has fatigue and/or fracture. A failed clutch cover diaphragm spring has resulted in the inability to disengage the clutch, or shift gears. There is an inability to disengage the clutch, shift gears. It is potentially available for inspection if needed. This occurred while driving at low speed (thank goodness). The car became stuck in place when the failure occurred (obviously a safety concern). The issue has been confirmed by a professional. The component has been inspected by service technician. There were no warnings (lamps, messages, etc.). I believe this failure is described in Recall S34 (NHTSA), and this vehicle should be included in that recall. FIAT disagrees and has denied responsibility. Can you help?

NHTSA complaint #11634558 — an unverified report by a vehicle owner.

at 195,000 miles Orlando, FL

POWER TRAIN

The contact owns a 2013 Fiat 500. The contact received notification of NHTSA Campaign Number: 16V302000 (POWER TRAIN); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 30 MPH, the clutch pedal was depressed; however, the pedal was sticking and failed to respond as designed. The contact was almost involved in a crash due to the failure. The contact stated that the vehicle then started operating as needed after the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage 195,000. VIN tool showed no open recall.

NHTSA complaint #11627352 — an unverified report by a vehicle owner.

at 90,000 miles Lake Ariel, PA

POWER TRAIN

The contact owns a 2013 Fiat 500. The contact stated that while driving at an undisclosed speed, the clutch was depressed; however, the vehicle failed to stop as intended. The contact stated that there was a jingling sound coming from the engine compartment. In addition, the contact stated that while the clutch was depressed, the vehicle jerked and then rolled forward. The contact stated that several unknown warning lights were illuminated. The contact stated that the hard braking warning light was illuminated. The vehicle was taken to the dealer and the dealer was made aware of the failure. The contact was informed that parts were not available to repair the vehicle. The contact was fearful of driving the vehicle due to the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact received notification of NHTSA Campaign Number: 16V302000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 90,000. Parts distribution disconnect.

NHTSA complaint #11626590 — an unverified report by a vehicle owner.

at 128,300 miles Huntington, NY

POWER TRAIN

The contact owns a 2013 Fiat 500. The contact stated that while reversing, the vehicle failed to shift into park after stopping. While shifting into gear, the vehicle failed to move after the gear selector was placed in the desired gear. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 19V817000 (Power Train). The contact called a towing company. The tow truck driver was able to re-attach the gear shifter cable, but the failure recurred. While reversing slowly to parallel park, the gear shifter cable detached again. The contact reattached the shifter cable. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 128,300.

NHTSA complaint #11621507 — an unverified report by a vehicle owner.

at 65,000 miles Southampton, PA

VISIBILITY:SUN/MOON ROOF ASSEMBLY

The contact's daughter owns a 2013 Fiat 500. The contact stated while the vehicle was parked, the convertible sunroof retractor failed to function as intended. The contact stated that the convertible sunroof failed to close as needed. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the convertible sunroof mechanical system had failed and needed to be replaced. The contact was informed that the convertible sunroof mechanical system needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 65,000.

NHTSA complaint #11601002 — an unverified report by a vehicle owner.

Redwood City, CA

POWER TRAIN

Manual Transaxle Clutch Pedal

NHTSA complaint #11585946 — an unverified report by a vehicle owner.

at 103,000 miles Pacifica, CA

POWER TRAIN

The contact owns a 2013 Fiat 500. The contact received notification of NHTSA Campaign Number: 16V302000(Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure causing the clutch to fail. The failure mileage was 103,000. Parts distribution disconnect.

NHTSA complaint #11578488 — an unverified report by a vehicle owner.

at 72,000 miles Washington Court House, OH

POWER TRAIN

The contact owns a 2013 Fiat 500. The contact stated that upon shifting the vehicle into drive, the RPMs increased, but the vehicle failed to move, and had lost motive power. The contact shifted the vehicle to manual mode, and manually shifted the transmission into first gear and drove the vehicle. However, the vehicle would not shift into higher than third gear while in manual mode. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V817000 (Power Train) but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 72,000.

NHTSA complaint #11568743 — an unverified report by a vehicle owner.

at 3,800 miles Rocky River, OH

POWER TRAIN

The contact owns a 2013 Fiat 500. The contact received notification of NHTSA Campaign Number: 16V302000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds and depressing the accelerator pedal, the RPM failed to exceed 2,500 RPM. The contact stated that upon applying added pressure to the accelerator pedal, the RPMs increased, but the vehicle failed to accelerate as needed. The contact who is an independent mechanic, determined that the failure was related to the recall. The contact stated that he stopped driving the vehicle due to safety issues. The local dealer was contacted and informed the contact that the part was not available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact only one part per week was being shipped to dealers. The failure mileage was approximately 3,800. Parts distribution disconnect.

NHTSA complaint #11557842 — an unverified report by a vehicle owner.

Austin, TX

POWER TRAIN

The car is difficult to accelerate and makes a loud hum over 50. It wont shift into reverse. It is confirmed that it is a transmission issue and the whole thing has to be replaced. I found on a mechanic's site that there is an open recall S34 however my VIN is not included despite the fact that my car has the same issue as the recall. The clutch diaphragm spring fails, the driver may not be able to shift gears or the vehicle may lose motive power, increasing the risk of a crash.

NHTSA complaint #11555448 — an unverified report by a vehicle owner.

Austin, TX

VEHICLE SPEED CONTROL

The car is difficult to accelerate and makes a loud hum over 50. It wont shift into reverse. It is confirmed that it is a transmission issue and the whole thing has to be replaced. I found on a mechanic's site that there is an open recall S34 however my VIN is not included despite the fact that my car has the same issue as the recall. The clutch diaphragm spring fails, the driver may not be able to shift gears or the vehicle may lose motive power, increasing the risk of a crash.

NHTSA complaint #11555448 — an unverified report by a vehicle owner.

Austin, TX

STEERING

The car is difficult to accelerate and makes a loud hum over 50. It wont shift into reverse. It is confirmed that it is a transmission issue and the whole thing has to be replaced. I found on a mechanic's site that there is an open recall S34 however my VIN is not included despite the fact that my car has the same issue as the recall. The clutch diaphragm spring fails, the driver may not be able to shift gears or the vehicle may lose motive power, increasing the risk of a crash.

NHTSA complaint #11555448 — an unverified report by a vehicle owner.

Sebring, FL

UNKNOWN OR OTHER

On Sept. 5, 2023 I took our Fiat 500 2013 model c in for air condition repair to Winter Haven Fiat service Dept. After I brought it home on Sept. 8th it started making strange noise, so i took it to local auto repair. They advised me that it was a clutch problem. I called Fiat service and they said they had good news and bad news. The clutch problem was under recall but they have been unable to get parts. they gave me the number for Fiat customer service and I called. At first I was told parts were available and to take car in for fix. Service dept. again said they couldn't get parts and not to drive car and not to bring it to them until they got parts. I was told to expect parts Oct 1st. then Oct. 13th , Then Oct. 23. Service dept also got these dates of delivery, but parts never came. then when i questioned parts not coming, i was told by case worker that service dept had cancelled my part order. The service dept denies this and since they are vin specific they couldn,t reorder. My caseworker has been unable to answer any questions as to if parts made, being made or if they even will. When i expect answers I am given a new case manager. I have an undriveable car that I need. I was told not to drive it by Fiat service manager as it could totally fail on highway and cause an accident and driving it can cause further damage to clutch.

NHTSA complaint #11551976 — an unverified report by a vehicle owner.

at 5 miles Sacramento, CA

POWER TRAIN:MANUAL TRANSMISSION:COLUMN SHIFT ASSEMBLY

The contact owns a 2013 Fiat 500 Abarth equipped with a Madness Autoworks Fiat 500 Short Shifter Kit/Adjustable/Madness. The contact stated that while driving approximately 5 MPH and attempting to shift the gear shifter, the vehicle was not responding. The shifter began to move in a circular motion making it impossible to drive the vehicle. The contact pushed the vehicle to the side and noticed that the shifter had fractured in half. The contact was able to obtain a different part and replaced the part at the location of the failure. The vehicle had not been taken to the dealer. The vehicle was not diagnosed or repaired. The manufacturer had been made aware of the failure and informed the contact that a recall had been issued on the part. The contact was offered the new replacement part. The failure mileage was unknown.

NHTSA complaint #11549850 — an unverified report by a vehicle owner.

La Marque, TX

ENGINE

Real main seal leak Valve cover leak Vacuum pump leak Leaks went on to the starter and caused the starter to fail

NHTSA complaint #11527478 — an unverified report by a vehicle owner.

Casselberry, FL

ENGINE

While driving down the highway, I noticed my engine began to shake violently and began to make a strong knocking noise. The check engine light then illuminated and started blinking, indicating a serious problem. I immediately attempted to pull over because the car was no longer safe to drive. I waited a few hours on the side of the road and had the car towed to a mechanic shop. They told me that there was an engine misfire on cylinder 3. They then pointed me toward the dealership. At the dealership, they found that three cylinders had exhaust valves that were burnt out, and needed to be replaced. What component or system failed or malfunctioned, and is it available for inspection upon request? - The exhaust valves of cylinders 1, 2, and 3. I have photos of what the valves looked like, but may not be able to retrieve the defective valves. I can retrieve an invoice as soon as I receive it. How was your safety or the safety of others put at risk? - Immediately once the issue started, it was no longer safe to continue driving on the highway. If I had continued to drive, it could have started a fire, or the engine could have stopped working, meaning that I would be stranded in the middle of the highway. Has the problem been reproduced or confirmed by a dealer or independent service center? - Yes. The dealership has determined the exhaust valves were at fault. The same dealership also had another vehicle with the same issue in the shop at the same time mine was in the shop. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - Yes, the dealership has inspected the part. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - There were no prior warning signs to this issue besides a slightly higher idle than usual. Immediately when the issue happened, the check engine light illuminated and started blinking.

NHTSA complaint #11527261 — an unverified report by a vehicle owner.

Madison, OH

UNKNOWN OR OTHER

The clutch pedal sticks to the floor and won't let me shift gears. There is a recall already but for some reason my car is not included the no.16v302000 please help if possible to get my car added to this recall thanks [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #11508136 — an unverified report by a vehicle owner.

Columbus, OH

POWER TRAIN

The contact owns a 2013 Fiat 500. The contact received notification of NHTSA Campaign Number: 16V302000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The contact stated that they would like to withdraw this complaint because the part it due to arrive soon.

NHTSA complaint #11502754 — an unverified report by a vehicle owner.

King, NC

UNKNOWN OR OTHER

I stepped out of my car and shut my door by accident with my keys still in the car and all the doors locked on my car and locked me out. This is not a normal thing. My keys, my phone, and my purse were all in the car I am very thankful a child was not in there locked in. It was very cold out and raining. I had to use Walgreens office phone and they were not supposed to allow that but did thankfully. The police came and got me in my car. Ever since my car locked me out my door handles do not work. I have to leave my passenger window down at all times to get in my car. It rains in my car and on my passenger seat. I use the passenger window so I am not sitting in a wet seat so I just crawl through the passenger side after I stick my hand in the hole where the window should be to open my door and actually get in my usually wet car. I was sitting in Walgreens parking lot car was off and keys in seat. Please let me know if you need a police report. I have to locate the officer and get him to send me the report then upload it. He got me back in my car

NHTSA complaint #11498250 — an unverified report by a vehicle owner.