47 of the
120 complaints filed about the Fleetwood Prowler
are about the equipment —
39% of everything owners reported.
The worst model year for it is 2004.
TL*THE CONTACT OWNS A 2004 FLEETWOOD PROWLER RV. THE VEHICLE WAS EQUIPPED WITH A DOMETIC REFRIGERATOR, MODEL NUMBER RM2652. THE REFRIGERATOR WAS NOT COOLING PROPERLY. ALSO, THERE WAS A STRONG ODOR OF AMMONIA AND YELLOW RESIDUE THAT WAS LOCATED ON THE BOTTOM BOILER TUBE IN THE BACK OF THE REFRIGERATOR. THE REFRIGERATOR WAS INCLUDED IN THE RECALL DEFECT UNDER NHTSA CAMPAIGN ID NUMBER 08E032000 (EQUIPMENT). THE MANUFACTURER WAS NOTIFIED AND THEY STATED THE REMEDY CONSISTED OF A PROTECTION SHIELD. THE CONTACT WAS DISPLEASED WITH THE RECALL REMEDY DUE TO THE REFRIGERATOR BEING INOPERATIVE AND IT WOULD NOT CORRECT THE PROBLEM. THE REFRIGERATOR HAD NOT BEEN REPLACED AT THE TIME OF THE COMPLAINT. THE VIN AND FAILURE MILEAGE WERE UNAVAILABLE.
NHTSA complaint #10334956 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2003 FLEETWOOD PROWLER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL NUMBER RM2852, SERIAL NUMBER 22200048. HE NOTICED YELLOW RESIDUE LEAKING FROM THE REFRIGERATOR, AND THEN SMELLED AMMONIA. THE REFRIGERATOR FAILED TO REGULATE COLD TEMPERATURES. HE RECEIVED RECALL NOTICE# 08E032000 (EQUIPMENT). DOMETIC REFUSED TO REPLACE THE REFRIGERATOR. THE REPAIRS REFERENCED IN THE CALL ONLY CONTAINS THE FAILURE, BUT DOES NOT SERVE AS A PREVENTIVE REMEDY. NO REPAIRS WERE MADE. THE FAILURE AND CURRENT MILEAGES WERE NOT APPLICABLE. UPDATED 11/03/09 UPDATED 11/04/09
NHTSA complaint #10288565 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2003 PROWLER RV. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. WHILE ON VACATION, THE CONTACT WAS INFORMED BY A FIREFIGHTER THAT HIS RV CAUGHT FIRE DUE TO THE DOMETIC REFRIGERATOR. A REPORT WAS FILED. ONE WEEK AFTER THE FAILURE, HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 08E032000 (EQUIPMENT). THE MANUFACTURER DID NOT ASSIST. THE CONTACT STILL HAS POSSESSION OF THE RV, WHICH WAS COMPLETELY DESTROYED BY THE FIRE. THE PURCHASE DATE WAS UNKNOWN. UPDATED 5/14/09 *CN UPDATED 05/14/09.
NHTSA complaint #10260931 — an unverified report by a vehicle owner.
IM INFORMED OF A POSSIBLE FIRE HAZARD ON MY DOMETIC REFRIGERATOR AND IT IS THE WEEKEND AND I CANT GET ANY INFORMATION FROM ANYONE. TO ME THIS IS A CROCK. OUR BUSINESS HOURS OUR MON. THROUGH FRI.@#%&&^&(.ITS FILLED WITH FOOD THAT I CANT AFFORD TO WASTE. THEY SAY TO AT LEAST TURN OFF THE GAS PART OF IT BUT I DON'T KNOW HOW TO GET TO IT.
NHTSA complaint #10247435 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2002 PROWLER TRAILER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. IN AUGUST OF 2008, THE COOLING SYSTEM STOPPED WORKING IN THE REFRIGERATOR AND HAD TO BE REPLACED. THE CONTACT LEARNED OF NHTSA CAMPAIGN ID NUMBERS 08E032000 AND 06E076000 (EQUIPMENT); HOWEVER, HE NEVER RECEIVED THE RECALL NOTICES. HE CALLED DOMETIC AND WAS INFORMED THAT THE RECALLS APPLY TO HIS REFRIGERATOR. THE CONTACT HAS ATTEMPTED TO REACH DOMETIC ON THREE DIFFERENT OCCASIONS AND THREE DIFFERENT LOCATIONS. UPDATED 10/07/08. *LJ THERE WAS YELLOW RESIDUE ON THE BACK OF THE REFRIGERATOR. UPDATED 10/08/08.
NHTSA complaint #10241090 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2002 PROWLER TRAILER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. IN AUGUST OF 2008, THE COOLING SYSTEM STOPPED WORKING IN THE REFRIGERATOR AND HAD TO BE REPLACED. THE CONTACT LEARNED OF NHTSA CAMPAIGN ID NUMBERS 08E032000 AND 06E076000 (EQUIPMENT); HOWEVER, HE NEVER RECEIVED THE RECALL NOTICES. HE CALLED DOMETIC AND WAS INFORMED THAT THE RECALLS APPLY TO HIS REFRIGERATOR. THE CONTACT HAS ATTEMPTED TO REACH DOMETIC ON THREE DIFFERENT OCCASIONS AND THREE DIFFERENT LOCATIONS. UPDATED 10/07/08. *LJ THERE WAS YELLOW RESIDUE ON THE BACK OF THE REFRIGERATOR. UPDATED 10/08/08.
NHTSA complaint #10241090 — an unverified report by a vehicle owner.
2004 FLEETWOOD PROWLER FRONT FRAME AND PIN BOX FAILURE. RESULTING IN HAVING TO DISCONNECT 5TH WHEEL FROM TOW VEHICLE AND WAIT FOR REPAIR SERVICES. 5TH WHEEL HAS BEEN PARKED ON PROPERTY FOR OVER 2YEARS, HAS VERY LITTLE ACTUAL TOWING TIME, THE UNIT WAS NOT OVER LOADED. FRAME WELDS AND LAYUP WERE WHAT I CONSIDER ABSOLUTE GARBAGE. MY WIFE AND I WERE STRANDED AT THE LAKE ON OUR VACATION,AND ARE STILL WAITING FOR A SOLUTION ON HOW TO GET IT TO A REPAIR SHOP. IF I HAD CONTINUED TOWING THIS 5TH WHEEL , ESPECIALLY IN THE HILLS THAT WE WERE TRAVELING IN, I AM QUITE SURE I WOULD HAVE LOST IT OFF THE BACK OF MY TRUCK.. TO DATE I THINK I HAVE READ APPROX. 30 -50 COMPLAINTS SIMILAR TO MINE WITH NO RESPONSE FROM EITHER FLEETWOOD OR LIPPERT FRAMES. I WOULD HATE TO THINK THAT IT WOULD TAKE A SEVERE WRECK AND THE LOSS OF LIVES TO WAKE THESE MANUFACTURERS UP...I AM HOPING MY INSURANCE WILL TAKE CARE OF THE REPAIRS ON MY RIG ,I CAN GUARANTEE NEITHER FLEETWOOD OR LIPPERT WILL.
NHTSA complaint #10239879 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2003 FLEETWOOD PROWLER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT SMELLED AMMONIA IN THE VEHICLE. THE REFRIGERATOR AND BOILER FAILED TO OPERATE NORMALLY ON JUNE 22, 2008. DOMETIC STATED THAT THEY WERE UNABLE TO MAKE THE RECALL REPAIR SINCE THE WARRANTY HAD EXPIRED. THE CONTACT NEVER RECEIVED A RECALL NOTICE AND WAS ADVISED BY ANOTHER DOMETIC OWNER THAT THE RECALL EXISTS. THE RECALL NUMBER AND FAILURE MILEAGE WERE UNKNOWN. UPDATED 9/24/08. *LJ THE CONSUMER STATED THE BOILER TUBE HAD BURNED. UPDATED 09/26/08.
NHTSA complaint #10236824 — an unverified report by a vehicle owner.
LAST OCTOBER I WAS TOWING MY RV HOME FROM THE LAST CAMP OUTING FOR THE SEASON USING MY DOMETIC REFRIGERATOR ON LP GAS NOT KNOWING ABOUT THE RECALL ON THIS UNIT. DURING THIS TRIP HOME AT SOME POINT LP GAS RUN OUT OF GAS. LUCKY FOR MY FAMILY & I BECAUSE THE REFRIGERATOR UNIT FAILED. AT THIS I DID NOT KNOW THE UNIT HAD FAILED. IN DECEMBER OF 2007 I RECEIVED A RECALL LETTER FROM FLEETWOOD, AT THIS TIME THE RV WAS WINTERIZED . I DECIDED TO TAKE MY RV INTO A SERVICE CENTER [ ALL AMERICAN COACH] IN THE SPRING TO HAVE THE RECALL PART REPLACED ON THE REFRIGERATOR. ALL AMERICAN COACH INFORMED ME THAT THE THEY COULD NOT PUT ON THE SBH KIT TO REPAIR THE REFRIGERATOR BECAUSE THE AMMONIA COOLANT HAD ALREADY LEAKED OUT. DOMETIC WILL NOT REPLACE OR REIMBURSE ME IN ANYWAY. HAD I GOT THIS RECALLED SOONER I COULD HAVE SAVED THIS UNIT. WHAT REALLY MAKES ME MAD IS, LASTED WEEK I RECEIVED A RECALL LETTER FOR THE SAME RECALL FORM STERICYCLE VIA UPS GROUND. THANKS MARK GEISLER
NHTSA complaint #10233152 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2002 FLEETWOOD PROWLER. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT DISCOVERED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06E076000 (EQUIPMENT:RECREATIONAL VEHICLE). HE CALLED THE MANUFACTURER TWO YEARS AGO AND WAS REFERRED TO A DEALER THAT COULD REPAIR THE REFRIGERATOR; HOWEVER, THE DEALER STATED THAT THEY COULD NOT ASSIST BECAUSE THEY HAD TOO MANY REFRIGERATORS TO REPAIR. THE CONTACT CONSULTED THE MANUFACTURER AGAIN AND WAS INFORMED THAT THEY WOULD GET BACK IN TOUCH WITH HIM, BUT NEVER DID. HE CALLED THE MANUFACTURER AGAIN IN APRIL OF 2008, AND WAS REFERRED TO ANOTHER DEALER. THE DEALER REFUSED TO ASSIST BECAUSE THE CONTACT HAD WARRANTIES TO ADDRESS. HE NOTICED THAT THE REFRIGERATOR STOPPED WORKING AND WAS LEAKING AMMONIA WITH A STRONG ODOR. THE MANUFACTURER STATED THAT THEY WERE NO LONGER REPAIRING THE REFRIGERATORS AS OF APRIL OF 2008. THE VIN, FAILURE MILEAGE, PURCHASE DATE, AND PART NUMBER WERE UNKNOWN.
NHTSA complaint #10232368 — an unverified report by a vehicle owner.
1. WELDING FAILURE ON ALL FOUR WELD POINTS. TRAVEL TRAILER HITCH TONGUE. 2. CONSEQUENCES: TRAVEL TRAILER BREAK AWAY FROM TOW VEHICLE AT HIGHWAY SPEED. 3. MUST INSPECT AND REWELD ALL FOUR WELD POINTS ON FRAME AND HITCH TONGUE.
NHTSA complaint #10227526 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1999 FLEETWOOD PROWLER. THE CONTACT RECEIVED A RECALL NOTICE FROM DOMETIC PERTAINING TO THE EQUIPMENT. THE VEHICLE WAS REPAIRED IN APRIL OF 2008 AND TWO WEEKS LATER THE REFRIGERATOR'S COOLANT LINE FRACTURED. COOLANT LEAKED OUT AND THE CONTACT SMELLED AMMONIA. DOMETIC STATED THAT THEY WERE NOT RESPONSIBLE. THE RECALL NUMBER WAS UNKNOWN. NO OTHER VEHICLE INFORMATION WAS AVAILABLE.
NHTSA complaint #10225566 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1999 FLEETWOOD PROWLER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE EQUIPMENT. HE CALLED DOMETIC AND WAS ADVISED TO LOOK AT THE BACK OF THE REFRIGERATOR. UPON INSPECTION, THE CONTACT NOTICED A COOLANT LEAK AND WAS INFORMED TO BRING THE REFRIGERATOR IN FOR SERVICE. THE MECHANIC AT THE SERVICE CENTER STATED THAT THE REPAIR COULD NOT BE PERFORMED DUE TO FRACTURES IN THE COOLANT LINE. THE COOLANT LINE WOULD HAVE TO BE REPLACED PRIOR TO ANY REPAIRS BEING MADE. THE CONTACT FEELS THAT DOMETIC SHOULD REPAIR THE FAILURE BECAUSE OF THE DEFECT. DOMETIC IS NOT REPLACING COOLANT LINES, AND IS ONLY INSTALLING A SHUT OFF VALVE. THE RECALL NUMBER WAS 06E-076000 NO OTHER VEHICLE INFORMATION WAS AVAILABLE. UPDATED 05/19/08. *LJ UPDATED 05/19/08.
NHTSA complaint #10225472 — an unverified report by a vehicle owner.
I DISCOVERED A PROBLEM WITH MY DOMETIC RM2852 ON 4/2/08 WHILE PREPARING FOR A TRIP. WHILE IN TRANSIT, ON 4/4, I STOPPED AT A SERVICE DEPARTMENT TO LOOK AT THE RM2852. PROBLEM IDENTIFIED WAS A FAILED COOLING UNIT (YELLOW RESIDUE); RECALL COVERS RM2852. B/C I WAS IN TRANSIT, TO SIMPLY TAKE MY RV TO A LOCAL RV SERVICE CENTER IN MY HOME TOWN AFTER I RETURNED HOME FROM CAMPING. THROUGH NUMEROUS PHONE CALLS AND INFORMATION FOUND WITHIN THE DOMETIC RECALL, I NOW UNDERSTOOD THAT: 1)DOMETIC HAD ROUTINELY REPLACED, FREE OF CHARGE, FAILED COOLING UNITS WHILE ALSO PERFORMING THE RECALL. AS OF 4/1/08, DOMETIC IS NO LONGER REPLACING THEM. 2)THE RECALL CLEARLY MENTIONS SEVERAL POINTS WHICH MATCHED THE FAILURE. 3)SEVERAL RESOURCES INFORMED ME THAT THEY'VE REPLACED MANY COOLING UNITS WHILE PERFORMING THE RECALL AND THAT DOMETIC COVERED THE EXPENSES OF THE COOLING UNIT REPLACEMENT. 4)WHILE ON THE PHONE WITH THE RECALL CENTER, AS WELL AS MANY OTHER PHONE CONVERSATIONS WITH OTHER DOMETIC FOLKS AND RV SERVICE CENTERS, IT WAS VERY EVIDENT THAT DOMETIC'S CHOICE TO DISCONTINUE THEIR 'GOODWILL REPLACEMENT OF THE COOLING UNIT' WAS A TOTAL SURPRISE BY ALL AND WAS NOT EXPECTED. MY LAST PHONE CALL WAS JUST TODAY, 4/14/08 FROM DOMETIC INFORMING ME THEY WON'T REPLACE THE COOLING UNIT BECAUSE THE RECALL IS NOT FOR THE COOLING UNIT. WHEN I MENTIONED THAT THERE WAS OBVIOUSLY A DEFECT, HE COMMENTED THAT THEY UNDERSTOOD THAT IN SOME CASES THE HEATING UNIT MAY HAVE RUN HOT WHICH COULD HAVE CAUSED A FATIGUE CRACK IN THE COOLING UNIT. HE REFUSED TO REPLACE THE COOLING UNIT AT DOMETIC'S EXPENSE. I NEVER RECEIVED A RECALL NOTICE. HAD THIS FAILURE BEEN IDENTIFIED/REPORTED TO DOMETIC JUST LESS THAN DAYS PRIOR, THAT DOMETIC WOULD HAVE REPLACED THE COOLING UNIT AT NO COST TO ME? IS THERE ANY OTHER RECOURSE THAT CAN BE TAKEN TO REMEDY THIS SITUATION I'M IN TO AVOID OR MINIMIZE THE EXPENSE TO MY FAMILY? I RESPECTFULLY REQUEST THAT YOU ENGAGE IN THIS SITUATION (PLEASE).
NHTSA complaint #10224489 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2007 FLEETWOOD PROWLER. THE CONTACT DISCOVERED THAT THE AIR CONDITIONING SYSTEM ON THE ROOF TOP WAS LEAKING AND LOOSE. AFTER EXAMINING THE TIRES, HE FOUND THAT THE U-BOLTS THAT HOLD UP THE FRONT AXLE WERE READY TO FALL OFF. AS A RESULT, THE TREAD ON THE FRONT TIRES WAS RUINED. THE DEALER STATED THAT THE VEHICLE NEEDED A NEW FRONT AXLE AND NEW FRONT TIRES. THE GASKET IN THE AIR CONDITIONING SYSTEM WAS REPLACED. THE TIRES AND AXLES WILL BE REPLACED UNDER WARRANTY. UPDATED 04/11/08
NHTSA complaint #10221560 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A DOMETIC RM2652. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 06E076000 (EQUIPMENT:RECREATIONAL VEHICLE) IN JANUARY OF 2008. THE MANUFACTURER STATED THAT THE UNIT WAS INCLUDED IN THE RECALL, BUT THE REPAIR HAD PREVIOUSLY BEEN PERFORMED ON AUGUST 31, 2007. THE CONTACT DENIED ANY REPAIR WORK BECAUSE THERE WAS NO PRIOR FAILURE. THE MANUFACTURER REFUSED TO HONOR THE RECALL. THERE HAD BEEN NO FAILURE TO DATE. THE PART NUMBER AND LOCATION IN THE VEHICLE WERE UNAVAILABLE. UPDATED 02/15/08.
NHTSA complaint #10216482 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A DOMETIC REFRIGERATOR, MODEL RM2820 (NA). THE CONTACT STATED THAT THE REFRIGERATOR CEASED TO OPERATE AND HE NOTICED A YELLOW RESIDUE ON THE BACKSIDE. THE MECHANIC STATED THAT A CRACK IN THE BOILER TUBE CAUSED THE FAILURE. THE MECHANIC REPLACED THE REFRIGERATOR COOLING UNIT. THE MANUFACTURER STATED THAT HIS MODEL NUMBER WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 06E076000 (EQUIPMENT:RECREATIONAL VEHICLE). THE PART NUMBER WAS UNKNOWN. THE CONSUMER STATED PURCHASED A REPLACEMENT COOLANT UNIT AND RETURNED THE DEFECTIVE UNIT TO DEALER FOR CREDIT. THE COST OF THE REPLACEMENT UNIT WAS THE AMOUNT OF $570. UPDATED 12/12/07
NHTSA complaint #10208788 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2005 FLEETWOOD PROWLER. THE CONTACT EXPRESSED DISSATISFACTION WITH THE REPAIR PERFORMED UNDER RECALL # 06E076000 FOR DOMETIC REFRIGERATORS. HE STATED THAT THE VEHICLE COULD CATCH ON FIRE. THE CONTACT WAS CHARGED $40 FOR THE REPAIR.
NHTSA complaint #10188163 — an unverified report by a vehicle owner.
DOMETIC RV REFRIDGERATOR RECALL BY COMPANY AT YOUR REQUEST. I HAVE VERIFIED THAT MY REFRIDGERATOR WAS SUBJECT TO THE RECALL BY DOMETIC, AND VERIFIED ON THEIR WEB SITE BY SERIAL NUMBER AS ONE THAT WAS AFFECTED BY THE RECALL.*AK I CALLED THEIR PHONE NUMBER 1-888-446-5157. I RECEIVED A ANSWER FROM A PERSON AFTER BEING ON HOLD FOR ONE HOUR AND 30 MINUTES. THIS WAS ON 03122007. THEY SAID THEY WOULD SEND ME OUT THE FORMS I NEEDED TO FILE A CLAIM AS I HAVE ALREADY HAD THE SEVERE LEAK AND HAD TO HAVE THE UNIT REPLACED ON 08022006. IT WAS VERY, VERY COSTLY AND I HAD TO PAY FOR IT IN FULL TO BE REPAIRED. I ASKED THE PERSON ON THE PHONE LINE FOR THE REIMBURSEMENT FORMS AS REQUIRED BY THEIR RECALL NOTICE..SHE SAID THEY WOULD BE SENT OUT AND IF I DID NOT RECEIVE THEM IN 30 DAYS TO RECONTACT THEM AND ASK AGAIN. I HAVE TRIED THAT AND DONT FEEL I NEED TO PLAY THE PHONE GAME FOR MORE HOURS TO GET A SERIOUS PROBLEM TAKEN CARE OF...IT IS ALMOST IMPOSSIBLE TO GET THROUGH ON THIER LINE AND GET ANOTHER PERSON TO TALK TO..CAN YOU STAY ON HOLD DURING WORK HOURS AT WORK FOR HOURS AT A TIME TO DO IT AGAIN AND AGAIN TO GET A RESPONSE. I HAVE MADE MY CLAIM NOW THEY NEED TO FOLLOW UP AND BE MORE USER FRIENDLY....THAT PHONE LINE IS AN ABSOLUTE JOKE !!!!!!!!!!!!!!!!!! I HAVE ALREADY MADE ON CLAIM AND SENT EMAIL TO DOMETIC. NOW I AM ASKING FOR YOUR HELP IN GETTING THEM TO REACT TO A CLAIM ALREADY FILED VERSE ME SPENDING MORE TIME AND GETTING NOWHERE!!!!!!!!! MY MODEL NUMBER IS RM2652 SERIAL NUMBER IS 02000054.....NOW IT IS THEIR TURN TO CONTACT ME.....I CAN NOT AFFORD TO TAKE OFF WORK AND STAY ON A PHONE LINE FOR HOURS TO GET SOME HELP WITH THEIR RECALL NOTICE......I NEED SOME HELP GETTING SOMEONES ATTENTION AS I FEEL THIS IS DONE TO KEEP FROM BEING FINACIALLY RESPONSIBLE FOR THIER DEFECT TO A CONSUMOR COMPLAINT........LIKE THEY WANT US TO GIVE UP AND STOP~!!!!!!!!!!
NHTSA complaint #10187529 — an unverified report by a vehicle owner.