Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2004 Fleetwood Terry
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Equipment & Accessories
436.4%
0 crashes, 1 fires
Body & Structure
436.4%
0 crashes, 1 fires · median 25,000 mi
Other & Unspecified
19.1%
Median failure at 25,000 miles
Tires
19.1%
Suspension
19.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2005peak 2Dec 2020
NHTSA investigations into the 2004 Fleetwood Terry
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
PE06005Opened 20 Jan 2006Closed 2 May 2006EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
INADVERTENT SLIDE-OUT EXTENSION MOVEMENT
THIS INVESTIGATION WAS OPENED BASED ON ODI'S RECEIPT OF A CONGRESSIONAL LETTER ON BEHALF OF A CONSTITUENT.THE CONSTITUENT REPORTED INCIDENTS WHERE THE SLIDE OUT ROOM OF HIS MOTOR HOME WOULD INADVERTENTLY MOVE (EXTEND) DURING HIGHWAY USE.ODI WAS CONCERNED THAT A FULLY EXTENDED SLIDE OUT WOULD DEGRADE THE VEHICLE'S DYNAMIC HANDLING CHARACTERISTICS AND/OR POSSIBLY IMPACT AN OBJECT OR ANOTHER VEHICLE, RESULTING IN A CRASH.ODI CONTACTED FLEETWOOD AND DISCOVERED THAT SLIDE OUT ROOMS WERE INSTALLED IN MOTOR HOMES, TRAVEL TRAILERS AND FOLDING TRAILERS. AS PART OF THE INVESTIGATION ODI VISITED A RV SHO...
EA04009Opened 17 Mar 2004Closed 24 Nov 2004WHEELS:LUGS/NUTS/BOLTS/STUDS
WHEEL SEPARATIONS
ON JUNE 30, 2004, FLEETWOOD FILED A DEFECT NOTICE (04V-310) THAT OUTLINES A NOTIFICATION AND REPAIR PROGRAM INTENDED TO HAVE 2002-2004 MODEL YEAR FLEETWOOD FIFTH WHEEL AND TRAVEL TRAILER UNITS EQUIPPED WITH ALUMINUM WHEELS INSPECTED FOR THE PRESENCE OF PAINT AND OTHER FOREIGN SUBSTANCES IN THE CLAMP JOINT, ESPECIALLY BETWEEN THE WHEEL AND HUB CLAMP FACES, AND TO INSPECT FOR, AND CORRECT, ANY DAMAGE THAT MAY HAVE OCCURRED TO THE WHEELS OR HUBS DUE TO LOOSENING. THE CAMPAIGN INCLUDES A PROVISION TO PROVIDE THE AFFECTED VEHICLE OWNERS WITH INFORMATION ABOUT THE METHOD AND IMPORTANCE OF TORQUING T...
Recalls on the 2004 Fleetwood Terry
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 200824611,692 units in Canada
Other
On certain motorhomes, conventional travel trailers and fifth wheel travel trailers equipped with a Dometic Corporation refrigerator, a fatigue crack can develop in the boiler tube. This could allow the release of pressurized coolant solution into an area where an ignition source is present, which could result in a fire. Correction: Dealers will install a secondary burner housing.
Recall 200704716,870 units in Canada
Other
On certain motorhomes, conventional travel trailers and fifth wheel travel trailers equipped with a Dometic Corporation refrigerator, a fatigue crack can develop in the boiler tube. This could allow the release of pressurized coolant solution into an area where an ignition source is present, which could result in a fire. Correction: Dealers will replace the refrigerator's boiler tube assembly.
Recall 20032894,187 units in Canada
Other
On certain recreational vehicles equipped with a Samsung microwave oven, an electrical short can occur in the microwave oven's membrane panel keypad causing the oven to activate without pressing any keypads. This could result in excessive heat, smoke or possibly a fire. Correction: Samsung will notify its customers and repair the membrane panel keypad. In the meantime, consumers should unplug their microwave ovens, if possible. If the consumer is unable to unplug the microwave, they should leave the door ajar until the membrane panel keypad is replaced.
Reports where the owner recorded a crash, a fire, an injury or a death.
Lafayette, CAFire
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2004 FLEETWOOD TERRY TRAILER. WHILE DRIVING 55 MPH THE FIRE ALARMS IN THE TRAILER WERE ACTIVATED. AFTER EXAMINING THE VEHICLE THE CONTACT NOTICED THAT THE REAR PASSENGER TIRE WAS RUBBING AGAINST THE TIRE WHEEL WELL CAUSING SMOKE TO ACCUMULATE. THE FIRE DEPARTMENT WAS NOT NOTIFIED. THE FAILURE WAS NOT DIAGNOSED AND THERE WERE NO PRIOR WARNINGS. THE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10344038 — an unverified report by a vehicle owner.
Montazuma, GAFire
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
TL*THE CONTACT OWNS A 2004 FLEETWOOD TERRY. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT STATED THAT THE TRAILER CAUGHT FIRE AND WAS COMPLETELY DESTROYED. A UTILITY BUILDING ALSO SUSTAINED DAMAGE. THE FIRE DEPARTMENT AND THE INSURANCE INVESTIGATOR STATED THAT THE REFRIGERATOR WAS THE CAUSE OF THE FAILURE. THERE WERE NO INJURIES AND A FIRE REPORT WAS FILED. THE SERIAL AND PART NUMBERS WERE UNKNOWN. THE FAILURE MILEAGE WAS NOT APPLICABLE. UPDATED 12/12/08 *CN UPDATED 12/15/08
NHTSA complaint #10249380 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 25,000 milesWhittier, CA
UNKNOWN OR OTHER
THE FRAME OF MY FIFTH WHEEL CAMPING TRAILER BROKE IN TWO WHERE THE KING PIN BOX IS WELDED IN THE FRONT WHILE I WAS TOWING IT ON THE HIGHWAY. I WAS TOWING AT APPROXIMATELY 60 MPH WHEN I WENT OVER AN OVERPASS WITH AN UNEVEN LIP AT ITS EDGE WHICH CAUSED THE FAILURE. ONLINE RESEARCH THAT I'VE DONE SHOWS THAT THIS IS A PROBLEM COMMON TO TRAILER FRAMES MADE BY LIPPERT COMPONENTS AND SUPPLIED TO NUMEROUS RV MANUFACTURERS. IT IS CHALKED UP TO "NORMAL WEAR AND TEAR". LIPPERT ONLY WARRANTIES THEIR TRAILER FRAMES FOR TWO YEARS. IN MY OPINION, A VEHICLE, REGARDLESS OF TYPE OR SIZE, SHOULD NEVER SUFFER A BROKEN FRAME DUE TO WEAR AND TEAR. THIS IS A TREMENDOUS SAFETY HAZARD THAT MUST BE ADDRESSED.
NHTSA complaint #11383230 — an unverified report by a vehicle owner.
at 25,000 milesWhittier, CA
STRUCTURE:BODY
THE FRAME OF MY FIFTH WHEEL CAMPING TRAILER BROKE IN TWO WHERE THE KING PIN BOX IS WELDED IN THE FRONT WHILE I WAS TOWING IT ON THE HIGHWAY. I WAS TOWING AT APPROXIMATELY 60 MPH WHEN I WENT OVER AN OVERPASS WITH AN UNEVEN LIP AT ITS EDGE WHICH CAUSED THE FAILURE. ONLINE RESEARCH THAT I'VE DONE SHOWS THAT THIS IS A PROBLEM COMMON TO TRAILER FRAMES MADE BY LIPPERT COMPONENTS AND SUPPLIED TO NUMEROUS RV MANUFACTURERS. IT IS CHALKED UP TO "NORMAL WEAR AND TEAR". LIPPERT ONLY WARRANTIES THEIR TRAILER FRAMES FOR TWO YEARS. IN MY OPINION, A VEHICLE, REGARDLESS OF TYPE OR SIZE, SHOULD NEVER SUFFER A BROKEN FRAME DUE TO WEAR AND TEAR. THIS IS A TREMENDOUS SAFETY HAZARD THAT MUST BE ADDRESSED.
NHTSA complaint #11383230 — an unverified report by a vehicle owner.
Banning, CA
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
2004 TERRY TRAILER W/ DOMETIC REFRIGERATOR MODEL 2852 SERIAL# 605-03267. ITEM WAS RECALLED FOR DEFECT BUT WAS NEVER NOTIFIED OF THIS UNTIL FAILURE OF COMPONENT. DOMETIC REFUSING TO REPAIR REFRIGERATOR. DUE TO THE LEAKAGE OF AMMONIA THIS IS A SAFETY HAZARD.
NHTSA complaint #10386794 — an unverified report by a vehicle owner.
Banning, CA
EQUIPMENT
2004 TERRY TRAILER W/ DOMETIC REFRIGERATOR MODEL 2852 SERIAL# 605-03267. ITEM WAS RECALLED FOR DEFECT BUT WAS NEVER NOTIFIED OF THIS UNTIL FAILURE OF COMPONENT. DOMETIC REFUSING TO REPAIR REFRIGERATOR. DUE TO THE LEAKAGE OF AMMONIA THIS IS A SAFETY HAZARD.
NHTSA complaint #10386794 — an unverified report by a vehicle owner.
Lafayette, CAFire
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2004 FLEETWOOD TERRY TRAILER. WHILE DRIVING 55 MPH THE FIRE ALARMS IN THE TRAILER WERE ACTIVATED. AFTER EXAMINING THE VEHICLE THE CONTACT NOTICED THAT THE REAR PASSENGER TIRE WAS RUBBING AGAINST THE TIRE WHEEL WELL CAUSING SMOKE TO ACCUMULATE. THE FIRE DEPARTMENT WAS NOT NOTIFIED. THE FAILURE WAS NOT DIAGNOSED AND THERE WERE NO PRIOR WARNINGS. THE MILEAGE WAS NOT AVAILABLE.
NHTSA complaint #10344038 — an unverified report by a vehicle owner.
Montazuma, GAFire
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
TL*THE CONTACT OWNS A 2004 FLEETWOOD TERRY. THE VEHICLE HAS A DOMETIC REFRIGERATOR, MODEL RM2652. THE CONTACT STATED THAT THE TRAILER CAUGHT FIRE AND WAS COMPLETELY DESTROYED. A UTILITY BUILDING ALSO SUSTAINED DAMAGE. THE FIRE DEPARTMENT AND THE INSURANCE INVESTIGATOR STATED THAT THE REFRIGERATOR WAS THE CAUSE OF THE FAILURE. THERE WERE NO INJURIES AND A FIRE REPORT WAS FILED. THE SERIAL AND PART NUMBERS WERE UNKNOWN. THE FAILURE MILEAGE WAS NOT APPLICABLE. UPDATED 12/12/08 *CN UPDATED 12/15/08
NHTSA complaint #10249380 — an unverified report by a vehicle owner.
Warner Robins, GA
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
WE WERE PREPARING TO GO CAMPING IN OUR '04 TERRY QUANTUM (BOUGHT NEW FEB 08) AND TURNED ON FRIG TO COOL BY ELECTRICITY. NOTICED NEXT DAY UNIT WAS NOT COOLING, TRIED THE GAS, STILL NOT COOLING. MY HUSBAND REMEMBERED SOMEONE TOLD HIM ABOUT THEIR RV CATCHING ON FIRE AS RESULT OF THE FRIG CATCHING ON FIRE. WE CALLED DOMETIC SERVICE CENTER, LISTENED TO A RECORDING WHICH STATED A RECALL ON ALL '04-'06 FRIG'S WITH PARTICULAR MODEL/SERIAL NUMBERS TO LOOK FOR ANY LEAKS WITH YELLOW RESIDUE ON BACK SIDE OF THE UNIT OR NOT COOLING PROPERLY. IMMEDIATELY NOTICED YELLOW RESIDUE, CONTINUED WITH INSTRUCTIONS FROM DOMETIC'S RECORDING STATING "TO TURN OFF THE GAS VALVE" AND "DO NOT OPERATE WITH GAS". IT STATED "COULD USE ELECTRICITY". WE HAVE NEVER RECEIVED ANY RECALL NOTICES FROM DOMETIC. NOTIFIED DOMETIC RECALL CENTER, TOLD OUR MODEL RM2852, SERIAL NUMBER 40503272 WAS DEFINITELY ON RECALL LIST AND GIVEN A CUSTOMER ID NUMBER WITH "FREE SERVICE". DOMETIC PROVIDED LOCAL SERVICE CENTER. UPON PICK-UP, DOCUMENTATION WAS PROVIDED FOR FIX; HOWEVER, UPON INSPECTION THE COOLING UNIT WAS NOT REPLACED AND A METAL SHIELD WAS INSTALLED. IMMEDIATELY SHOWED AND DISCUSSED SITUATION WITH SERVICE CENTER, WHO STATED THE "RECALL" WAS FOR A "HEAT SHIELD" NOT FOR REPLACING THE COOLING UNIT. HOWEVER, OUR APPOINTMENT WAS TO FIX THE COOLING UNIT LEAK. SERVICE REP LOOKED AT THE FRIG PANEL AND SAW THE RESIDUE. HE WOULD NOT SAY WHY THEIR SERVICE TECH DID NOT SEE THE RESIDUE, WHICH WAS VISIBLE, AND THE TECH SHOULD NOT HAVE INSTALLED THE "HEAT SHIELD" WITH THIS LEAKAGE. THE REP STATED HE WOULD HAVE TO CONTACT DOMETIC TO SEE IF THEY WOULD REPLACE THE UNIT. NO REPLY FROM LOCAL SERVICE CENTER, WE CONTACTED CENTER AND THEY WERE TOLD BY DOMETIC THAT OUR UNIT IS NOT COVERED UNDER WARRANTY AND WOULD NOT BE COVERED AS "FREE SERVICE". TO DATE, THE COOLING UNIT IS NOT REPAIRED/REPLACED AND IS NOT OPERABLE.
NHTSA complaint #10232769 — an unverified report by a vehicle owner.
Milledgeville, GA
STRUCTURE
DT*: THE CONTACT STATED THAT THE CENTER SUPPORT BETWEEN THE AXLE BROKE WHICH CAUSED THE CAMPER TO SHIFT 3 INCHES AND ADDED FRICTION TO THE TIRES. THERE WAS A NHTSA RECALL, # 05V289000 , REGARDING THE STRUCTURE. THE VIN WAS NOT INCLUDED IN THE RECALL. THE DEALERSHIP HAD AGREED TO REPLACE THE BEAM THAT BROKE AND PLACE A SUPPORT BEAM IN THE FRONT AND IN THE BACK.
NHTSA complaint #10164102 — an unverified report by a vehicle owner.
Wheatland, IN
STRUCTURE
2004 TERRY 5TH WHEEL CAMPER HAS A ROD AND ANGLE CROSS MEMBER WELD AND POOR DESIGN WEAKNESS PROBLEM. *TS ***NO ANSWER REQUIRED*** THE CONSUMER STATED THERE IS A RECALL REGARDING THE ISSUE, HOWEVER HE IS HAVING DIFFICULTY GETTING A DEALER TO FIX IT. THE CONSUMER DID EVENTUALLY FIND SOMEONE TO PERFORM THE RECALL, HOWEVER HE HAD TO PAY FOR THE REPAIRS. RECALL 05V289000
NHTSA complaint #10151887 — an unverified report by a vehicle owner.
Champlin, MN
SUSPENSION:MULTIPLE AXLE
DT: CALLER SAID THAT TRAVEL TRAILER CAME FROM THE FACTORY WITH A BENT AXLE AND AXLE ALIGNMENT. CALLER SAID VEHICLE JUMPED AROUND THE ROAD. DEALER FIXED THE PROBLEM. MANUFACTURER PAID DEALER FOR THE REPAIRS. CALLER WAS CONCERNED ABOUT VEHICLE SAFETY ON THE ROAD.
NHTSA complaint #10131966 — an unverified report by a vehicle owner.
Morganton, GA
TIRES:TREAD/BELT
DT: CONTACT HAD THREE BLOWOUTS ON THREE DIFFERENT OCCASIONS ON TRAILER. CONTACT STATES THE TRAILER WAS NOT OVER LOADED, AND HE WAS GOING THE SPEED LIMIT. THE VIN NUMBER AND OTHER INFORMATION WAS NOT AVAILABLE.
NHTSA complaint #10127248 — an unverified report by a vehicle owner.