FaultScore

2004 Ford Crown Victoria headlight problems

83 of the 175 complaints about the 2004 Ford Crown Victoria are about the lighting — 47% of everything reported for this model year. Half of the failures with a mileage on record happened before 92,000 miles.

F

83

Complaints

0

Crashes

1

Fires

0

Injuries

Exactly what failed

Exterior Lighting 76 91.6%
Headlights 6 7.2%
Interior Lighting 1 1.2%

Lights across every Ford Crown Victoria year

1992 26 7.1%
1994 12 3.3%
1997 11 3.0%
1998 14 3.8%
1999 12 3.3%
2000 11 3.0%
2003 96 26.2%
2004 83 22.7%
2005 101 27.6%

What owners said

Filed with NHTSA, in their own words.

Tempe, AZ

EXTERIOR LIGHTING

Taillight failure and corner light failure likely caused by faulty wiring as mentioned in 2015 lcm recall

NHTSA complaint #11483992 — an unverified report by a vehicle owner.

at 117,000 miles Chalfant Valley, CA

EXTERIOR LIGHTING

THE NEAD LIGHTS SHUT OFF WHILE DRIVING AT NIGHT AT 65 MILES A HOUR STOPED ON THE SIDE OF THE HIWAY SHUT OFF THE CAR PLAYED WITH THE HEADLIGHT SWITCH THE LIGHTS CAME BACK ON BUT NOW THEY WILL NOT SHUT OFF SO THE BATTERY MUST BE DICONECTED WHEN NOT IN USE WORKING ON FINDING A REPAIR SHOP T FIX IT

NHTSA complaint #11377413 — an unverified report by a vehicle owner.

at 124,000 miles Blaine, WA

EXTERIOR LIGHTING

2004 FORD CROWN VIC HEADLIGHTS STOPPED WORKING. I ORDERED AND REPLACED THE HEADLIGHT SWITCH AND MY HEADLIGHTS STILL DON'T WORK. I CAN'T DRIVE AT NIGHT ANYMORE. I HAVE CONTACTED FORD DEALERSHIP ABOUT A RECALL AND HAVE NOT RECEIVED A CALL BACK.

NHTSA complaint #11372311 — an unverified report by a vehicle owner.

at 120,000 miles Houston, TX

EXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE DEALER NOR THE MANUFACTURER WERE MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT THE HEADLIGHTS FAILED TO ILLUMINATE PROPERLY WITHOUT WARNING. THE CONTACT MANUALLY ADJUSTED THE LIGHT SWITCH AND THE HEADLIGHTS OPERATED AS INTENDED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

NHTSA complaint #11361504 — an unverified report by a vehicle owner.

at 55,600 miles Little Rock, AR

EXTERIOR LIGHTING

WHAT HAPPENED IS THAT I GOT THE VIN REPORT ONLINE AND ASKED ABOUT RECALLS, FOUND 5 RECALLS, AND WENT TO THE NHTSA AND NOW YOU DO NOT TELL ME IF THE RECALLS WERE MADE OR THE PROBLEMS FIXED.

NHTSA complaint #11328516 — an unverified report by a vehicle owner.

at 200,000 miles Washington DC, DC

EXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING 30 MPH, THE LIGHTING CONTROL MODULE COMPLETELY FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING), BUT THE REMEDY WAS NOT AVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 200,000. *TR

NHTSA complaint #11231344 — an unverified report by a vehicle owner.

at 95,000 miles Southgate, MI

EXTERIOR LIGHTING

THE DASHBOARD LIGHTS ARE NOT WORKING. THE FUSE WAS GOOD BUT I REPLACED IT ANYWAY. I ALSO REPLACED THE HEADLIGHT SWITCH.

NHTSA complaint #11176518 — an unverified report by a vehicle owner.

at 227,201 miles Memphis, TN

EXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE ELECTRICAL SYSTEM INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING) AT COUNTRY FORD (888) 867-3993 (95 GOODMAN RD E, SOUTHAVEN, MS 38671), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE CONTACT MENTIONED THAT THE ELECTRICAL SYSTEM INDICATOR ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 227,201.

NHTSA complaint #11123818 — an unverified report by a vehicle owner.

at 155,200 miles Morristown, NY

EXTERIOR LIGHTING

THE LIGHTING CONTROL MODULE FAILED ONE NIGHT. THE PASSENGER HEADLIGHT WENT DIM AND MY SIGNALS WOULDN'T WORK ON THAT SIDE. EVENTUALLY THE ENTIRE THING FAILED AND THERE WAS NO AUDIBLE CLICKING FROM THE MODULE.

NHTSA complaint #11097684 — an unverified report by a vehicle owner.

W Charleston, VT

EXTERIOR LIGHTING

MY CAR WAS RECALLED FOR A FAULTY LIGHTING CONTROL MODULE AND WAS REPAIRED IN JUNE 2014 BECAUSE THE HEADLIGHTS FAILED. TODAY THE LIGHTS EXPERIENCED THE EXACT SAME FAILURE. FORD IS REFUSING TO REPAIR IT UNLESS WE PAY FULL PRICE FOR DIAGNOSTICS, PARTS AND SERVICE. I HAVE FOUND THAT ANOTHER RECALL WAS ISSUED FOR THE SAME PART IN APRIL OF '17 BUT MY CAR IS NOT INCLUDED IN THE RECALL. RECALL #15S39. I CAN'T UNDERSTAND WHY THIS RECALL REPAIR WOULD ONLY LAST 3 YEARS UNLESS SOMETHING WAS FAULTY IN THE REPAIR PARTS OR INSTALLATION OF THE PART. PLEASE CAN SOMEONE HELP ME?

NHTSA complaint #11061531 — an unverified report by a vehicle owner.

at 127,152 miles Ochlocknee, GA

EXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING 45 MPH, THE RUNNING LIGHTS IN THE FRONT AND REAR OF THE VEHICLE BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (THOMASVILLE FORD LINCOLN 1515 EAST JACKSON STREET, THOMASVILLE, GA 31792) WHERE IT WAS DIAGNOSED THAT THE LCM HARNESS FAILED AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING), BUT THE FAILURE RECURRED. THE CONTACT ALSO STATED THAT HE WITNESSED VISIBLE SMOKE COMING FROM UNDER THE DASHBOARD. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS12683333. THE FAILURE MILEAGE WAS APPROXIMATELY 127,152.

NHTSA complaint #11004159 — an unverified report by a vehicle owner.

Midland, GA

EXTERIOR LIGHTING

FORD SENT ME A WRITTEN SAFETY RECALL NOTICE 15S39 NHTSA 16V-861 INSTRUCTING ME TO APPROACH MY FORD DEALER TO OBTAIN INSTALLATION OF A LCM BYPASS KIT THAT WILL CORRECT A POTENTIAL HEADLIGHT PROBLEM. I RECEIVED EARLIER LETTERS INFORMING ME THAT FORD WAS SEARCHING FOR A FIX. WHEN I CONTACTED THE DEALER NO SUCH FIX WAS AVAILABLE.

NHTSA complaint #11001161 — an unverified report by a vehicle owner.

Somerville, TN

EXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10979097 — an unverified report by a vehicle owner.

at 80,500 miles Wilkes Barre, PA

EXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT THE HEADLIGHT CONTROL MODULE MALFUNCTIONED. THE DEALER REPAIRED THE SAME FAILURE ONE YEAR AGO. THE VEHICLE WAS NOT REPAIRED, BUT THE FAILURE OCCURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 80,500.

NHTSA complaint #10939755 — an unverified report by a vehicle owner.

Dayton, TX

EXTERIOR LIGHTING

2004 FORD CROWN VICTORIA. CONSUMER REQUESTS FOR INVESTIGATION/ACTION ON CONTINUED AXLE, BEARING FAILURES, DEFECTS (POTENTIAL CATASTROPHIC LOSS OF CONTROL AND ALLEGEDLY DEFECTIVE AIRBAGS TO PROTECT VICTIMS) COLLAPSE OF SAFETY RECALL SYSTEM. *SMD THE CONSUMER STATED FORD DID SOME RECALL WORK ON THE 2003 MODELS WITH REGARDS TO THE REAR AXLES AND BEARINGS. HOWEVER, THE NEGLECTED TO CORRECT THE DEFECT IN THE 2004 AND POSSIBLY LATER MODELS. ALSO, THE LIGHTS WERE DEFECTIVE AND IT TOOK AN ENTIRE DECADE TO RECTIFY THE ISSUE.

NHTSA complaint #10915813 — an unverified report by a vehicle owner.

East Chicago, IN

EXTERIOR LIGHTING

THE HEADLIGHTS DO NOT COME ON

NHTSA complaint #10902077 — an unverified report by a vehicle owner.

at 52,300 miles East China, MI

EXTERIOR LIGHTING

HEAD LIGHTS NO LONGER ARE OPERATING. WAS DRIVING AT NIGHT AND THEY WENT OUT AND WILL NOT GO ON AGAIN. HAVE TRIED TO HAVE THEM OPERATE AGAIN AND AGAIN AND NO LUCK. WHEN WILL RECALL PARTS BE AVAILABLE AS THIS VEHICLE IS NOT ABLE TO OPERATE AT NIGHT , IN FOG ,OR IN HEAVY RAIN.

NHTSA complaint #10898384 — an unverified report by a vehicle owner.

at 159,506 miles Riverside, CA

EXTERIOR LIGHTING

RECALL # 15S39, PERTAINING TO HEADLIGHT MODULE AND SOLDERING PROBLEMS CAUSING THE HEADLIGHTS TO GO OUT. MY HEADLIGHTS HAVE GONE OUT. IT HAS BEEN CHECKED FOR FUSE PROBLEMS AND BULBS BURNT OUT. NOT THE PROBLEM. CONTACTED THE MANUFACTURER AND 2 DEALERSHIPS. ALL SAID THE PART IS NOT AVAILABLE AND THEY DO NOT KNOW WHEN IT WILL BE AVAILABLE. THEIR REMEDY WAS THAT I WALK. IT HAS BEEN SINCE DECEMBER 21, 2015 SINCE THE RECALL LETTER WAS SENT OUT. IT TOO HAD NO REMEDY, OR WHEN THE PART WOULD BE AVAILABLE. FORD HAS NO PLANS TO FIX THE PROBLEM. MY HEADLIGHTS WENT OUT WHEN I WAS DRIVING AT NIGHT ON THE FREEWAY. WITH NO HEADLIGHTS I CAN NOT DRIVE AT NIGHT, DURING FOGGY WEATHER, OR DURING RAIN.

NHTSA complaint #10883019 — an unverified report by a vehicle owner.

Sarasota, FL

EXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING); HOWEVER, THE PARTS TO DO THE RECALL REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 03/29/16.

NHTSA complaint #10825571 — an unverified report by a vehicle owner.

at 92,000 miles Champlain, VA

EXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 92,000. THE VIN WAS NOT AVAILABLE.

NHTSA complaint #10749654 — an unverified report by a vehicle owner.

at 67,000 miles Woburn, MA

EXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS FAILED WITHOUT WARNING. THE CONTACT STATED THAT THE HIGH BEAMS HAD TO BE TURNED ON IN ORDER FOR THE VEHICLE TO BE DRIVEN AT NIGHT. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000. THE VIN WAS UNAVAILABLE.

NHTSA complaint #10747791 — an unverified report by a vehicle owner.

at 65,000 miles Cassville, MO

EXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. WHILE THE VEHICLE WAS PARKED WITH THE HEADLIGHTS ACTIVATED, THE LOW BEAM HEADLIGHTS FAILED TO FUNCTION INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000. MA 08/06/15 THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER RECALL. UPDATED 8/14/15

NHTSA complaint #10706275 — an unverified report by a vehicle owner.

at 55,034 miles Concord, CA

EXTERIOR LIGHTING

I TOOK THE CAR INTO FUTURE FORD TO REPLACE THE RECALLED HEADLIGHT MODULE. (I WAITED 7 MONTHS BEFORE THE MODULE WAS DELIVERED.) WHEN THEY REPLACED THE MODULE THEY SAID THE LIGHTS STILL WOULDN'T WORK. IT TOOK THEM 4 DAYS TO SOLVE THE PROBLEM AND THEY THEN CHARGED ME $1,051.56 INCLUDING A CAR RENTAL. I KNOW THE HEADLIGHTS WOULD COME ON IF YOU PULLED THE TURN INDICATOR SWITCH SINCE I TRIED THAT BEFORE DELIVERING THE CAR AND MY NEIGHBOR SAW THEM TURN ON ALSO.

NHTSA complaint #10676479 — an unverified report by a vehicle owner.

at 162,000 miles ELM Grove, WI

EXTERIOR LIGHTING

MY CAR WAS RECALLED IN APRIL FOR A LIGHTING DEFECT THAT CAN CAUSE THE HEADLIGHTS NOT TO WORK. SINCE MY HEADLIGHTS HAD JUST MALFUNCTIONED AND DIDN'T WORK, I WAS GLAD THE CAR WAS TO BE FIXED. I CALLED THE DEALER TO SCHEDULE THE REPAIR AND WAS TOLD THE PARTS WERE ON BACK ORDER. I CALLED AGAIN AND AGAIN AND THE PARTS ARE STILL NOT AVAILABLE. IT HAS BEEN ALMOST FOUR MONTHS WITHOUT HEADLIGHTS. THE CAR IS UNUSABLE AT NIGHT OF COURSE. FOUR MONTHS AND THEY CAN'T GET THE PART. UNBELIEVABLE! TALK ABOUT A SAFETY CONCERN.

NHTSA complaint #10615864 — an unverified report by a vehicle owner.

at 112,000 miles Fordland, MO

EXTERIOR LIGHTING

PARKING LIGHTS COME ON SOMETIMES WHEN THE LIGHT SWITCH IS TURNED ON. HEADLIGHTS WORK FINE, INCLUDING BRIGHTS. PARKING LIGHT SWITCH SETTING CONTROLS ALL OTHER LIGHTS. I WAS TOLD BY MY MECHANIC THAT THE LIGHTING CONTROL MODULE WAS TO FAULT. WHEN THE OTHER LIGHTS (INCLUDES TAIL LIGHTS, TAG LIGHT, FRONT PARKING AND SIDE LIGHTS) DON'T COME ON, IT PRESENTS AN OPPORTUNITY FOR A MOVING VIOLATION ON THE ROAD AT NIGHT. OBVIOUSLY, THIS PREVENTS MY DRIVING AT NIGHT. THE LAW HERE STATES THAT YOU GET A TICKET FOR AN UNSAFE VEHICLE, YOU CANNOT DRIVE THE CAR HOME, THE CAR IS PUT IN IMPOUND UNTIL YOU CAN MOVE IT TO REPAIR IT. QUITE A COSTLY EXPERIENCE I WOULD IMAGINE. THIS WAS A PREVIOUS POLICE INTERCEPTOR. HOW DID THEY GET AWAY WITH IT? THERE NEEDS TO BE A RECALL ON THIS LIGHTING CONTROL MODULE.

NHTSA complaint #10588775 — an unverified report by a vehicle owner.

at 70,000 miles Blasdell, NY

EXTERIOR LIGHTING

THE STEERING COLUMN TIGHTENS UP PERIODICALLY, RESULTS IN HARD STEERING, HAVE BEEN USING WD40 TO LOOSEN UP , NOTICED RECALL FOR 2005 MODEL YEARS AND UP. BLOWER MOTOR SHUTS DOWN PERIODICALLY RESULTING IN LOSS OF VISION FROM LACK OF DEFROSTERS, PROBLEM IS A HARD TO REACH CONNECTOR PLUG UNDERNEATH HOOD,TRIED CLEANING,WILL NOT CLEAR PROBLEM,NO CORROSION NOTICED.HEADLIGHTS REPAIRED UNDER RECALL, LIGHTING CONTROL MODULE REPLACED.

NHTSA complaint #10588498 — an unverified report by a vehicle owner.

at 98,990 miles Sioux City, IA

EXTERIOR LIGHTING

THE HEADLIGHTS STOPPED WORKING AT NIGHT TIME.

NHTSA complaint #10583651 — an unverified report by a vehicle owner.

at 157,000 miles Denton, TX

EXTERIOR LIGHTING

THE HEADLIGHTS SHUT OFF WHILE DRIVING AT NIGHT AND HAD TO PULL AND HOLD THE HIGHBEAM/FLASH TO PASS LEVER. THE HEADLIGHTS NOW TURN OFF INTERMITTENTLY AND MORE FREQUENTLY AND THIS IS A HUGE PROBLEM SAFETY WISE AND EXPENSIVE WHEN A COP PULLS ME OVER AND GIVES YOU A CITATION! NOW THE HEADLIGHTS GO OFF FOR LONGER PERIODS AND MORE FREQUENT AND IM AFRAID TO GO OUT AT NIGHT WITH THIS ISSUE.

NHTSA complaint #10576105 — an unverified report by a vehicle owner.

at 150,000 miles Columbia, SC

EXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS SUDDENLY MALFUNCTION AND SHUT OFF. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 150,000.

NHTSA complaint #10565145 — an unverified report by a vehicle owner.

at 140,000 miles Alpharetta, GA

EXTERIOR LIGHTING

TL* THE CONTACT OWNS A 2004 FORD CROWN VICTORIA. THE CONTACT STATED WHILE DRIVING WITH THE HEADLIGHTS ON THEY WOULD SUDDENLY MALFUNCTION AND SHUT OFF. THE CONTACT INDICATED THAT TURNING THE HEADLIGHT SWITCH ON AND OFF OR TURNING THE SWITCH FROM LOW TO HIGH BEAM WOULD CORRECT THE DEFECT. THE FAILURE WAS NOT DIAGNOSED NOR WAS THE VEHICLE REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.

NHTSA complaint #10562388 — an unverified report by a vehicle owner.

Other 2004 Ford Crown Victoria problems

← Full 2004 Ford Crown Victoria report