Owners have filed 48 complaints
about the 2006 Ford Escape HEV with NHTSA between 2006 and 2019.
The largest single group is the brakes.
Across this model's run it ranks 1 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 90
Against the median year of the Ford Escape HEV. 50 means typical for this
model; 100 means roughly double.
Severity — 22
4.2% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 47
28% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2006 compares with every other Ford Escape HEV
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
24.3%
1,000 – 9,999 miles
48.5%
10,000 – 24,999 miles
510.6%
25,000 – 49,999 miles
48.5%
50,000 – 74,999 miles
1123.4%
75,000 – 99,999 miles
1123.4%
100,000 – 149,999 miles
817.0%
150,000+ miles
24.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2006peak 4May 2019
NHTSA investigations into the 2006 Ford Escape HEV
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
DP12006Opened 2 Oct 2012Closed 21 Feb 2013ENGINE
Electronic Throttle Body Malfunction
In a letter dated August 30, 2012, The North Carolina Consumers Council (NCCC) petitioned the National Highway Traffic Safety Administration (NHTSA) to initiate a defect investigation of alleged electronic throttle body failures resulting in engine stall or surge while driving in model year (MY) 2005 through 2012 Ford Escape vehicles. On October 2, 2012 the Office of Defects Investigation (ODI) opened a Defect Petition DP12-006 to evaluate whether to grant or deny the petition. The petition is hereby granted on certain model years. The NCCC letter cites two complaints of stall while driving in...
Recalls on the 2006 Ford Escape HEV
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
06V382000
POWER TRAIN:DRIVELINE
ON CERTAIN FRONT WHEEL DRIVE HYBRID VEHICLES, THE INTERMEDIATE SHAFT MAY NOT HAVE BEEN PROPERLY HEAT TREATED AND MAY FRACTURE WHILE THE VEHICLE IS BEING DRIVEN.
Risk: IF A FRACTURE OCCURS, THE POWERTRAIN WILL LOSE THE ABILITY TO TRANSMIT TORQUE TO THE DRIVE WHEELS AND THE TRANSMISSION WILL NOT HOLD THE VEHICLE STATIONARY WHEN PLACED IN THE PARK POSITION, WHICH COULD RESULT IN A CRASH.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 19,000 milesOjai, CACrash
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
MY HUSBAND AND I WHEN RETURNING HOME FROM A VISIT TO RELATIVES IN TAYLORSVILLE, UTAH. IT HAD BEEN SNOWING BUT HAD STOPPED OR SLOWED DOWN IN TAYLORSVILLE. SINCE WE WERE DRIVING AN ESCAPE HYBRID 4-WD, WE BELIEVED WE WOULD BE FINE TO BEGIN OUR TRIP. WE WERE DRIVING ON INTERSTATE 15 WHEN IT STARTED SNOWING REALLY HARD. WE WERE JUST PAST THE PROVO AREA. THERE WERE MANY CARS AND BIG TRUCKS ON THE FREEWAY AND EVERYONE WAS DRIVING AS SLOW AS POSSIBLE. WE WERE DRIVING IN THE SLOW LANE WHEN SUDDENLY THE CAR STARTED TO SLIDE INTO THE INSIDE LANE. WE HAD NOT MADE ANY SUDDEN MOVES, HAD NOT INCREASED SPEED OR APPLIED BRAKES. I COULD NOT UNDERSTAND WHY WE BEGAN TO SLIDE AS IF THE 4-WD KICKED IN , AS IT SHOULD HAD. WE SHOULD HAVE HAD THE NECESSARY TRACTION. IT DID NOT FEEL AS THOUGH WE HAD ANY TRACTION AT ALL. AS WE SLID TO THE INSIDE LANE WE CONTINUED SLIDING ON AN ANGLE TOWARD THE SHOULDER. WHEN WE REACHED THE SHOULDER THE CAR ROLLED ONTO THE PASSENGER SIDE. I WAS AMAZED AS BOTH MYSELF AND MY HUSBAND GREW UP IN SNOW COUNTRY AND HAD MANY YEARS OF EXPERIENCE IN DRIVING IN THE SNOW. I NEVER HAD A VEHICLE SUDDENLY START SLIDING UNLESS I WAS TRYING TO TURN A CORNER, STOP AT A LIGHT/STOP SIGN, OR MADE SOME OTHER ACTION WHICH CHANGED THE MOVEMENT OF THE CAR. I HAVE NEVER ROLLED IN A CAR, BUT I HAVE SLID ONTO THE SHOULDER ON A FEW OCCASIONS. I DID NOT BELIEVE THE SMART 4- WD SYSTEM WAS WORKING PROPERLY, AND I DID NOT BELIEVE WE SHOULD HAVE ROLLED.
NHTSA complaint #10191150 — an unverified report by a vehicle owner.
at 19,000 milesOjai, CACrash
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
MY HUSBAND AND I WHEN RETURNING HOME FROM A VISIT TO RELATIVES IN TAYLORSVILLE, UTAH. IT HAD BEEN SNOWING BUT HAD STOPPED OR SLOWED DOWN IN TAYLORSVILLE. SINCE WE WERE DRIVING AN ESCAPE HYBRID 4-WD, WE BELIEVED WE WOULD BE FINE TO BEGIN OUR TRIP. WE WERE DRIVING ON INTERSTATE 15 WHEN IT STARTED SNOWING REALLY HARD. WE WERE JUST PAST THE PROVO AREA. THERE WERE MANY CARS AND BIG TRUCKS ON THE FREEWAY AND EVERYONE WAS DRIVING AS SLOW AS POSSIBLE. WE WERE DRIVING IN THE SLOW LANE WHEN SUDDENLY THE CAR STARTED TO SLIDE INTO THE INSIDE LANE. WE HAD NOT MADE ANY SUDDEN MOVES, HAD NOT INCREASED SPEED OR APPLIED BRAKES. I COULD NOT UNDERSTAND WHY WE BEGAN TO SLIDE AS IF THE 4-WD KICKED IN , AS IT SHOULD HAD. WE SHOULD HAVE HAD THE NECESSARY TRACTION. IT DID NOT FEEL AS THOUGH WE HAD ANY TRACTION AT ALL. AS WE SLID TO THE INSIDE LANE WE CONTINUED SLIDING ON AN ANGLE TOWARD THE SHOULDER. WHEN WE REACHED THE SHOULDER THE CAR ROLLED ONTO THE PASSENGER SIDE. I WAS AMAZED AS BOTH MYSELF AND MY HUSBAND GREW UP IN SNOW COUNTRY AND HAD MANY YEARS OF EXPERIENCE IN DRIVING IN THE SNOW. I NEVER HAD A VEHICLE SUDDENLY START SLIDING UNLESS I WAS TRYING TO TURN A CORNER, STOP AT A LIGHT/STOP SIGN, OR MADE SOME OTHER ACTION WHICH CHANGED THE MOVEMENT OF THE CAR. I HAVE NEVER ROLLED IN A CAR, BUT I HAVE SLID ONTO THE SHOULDER ON A FEW OCCASIONS. I DID NOT BELIEVE THE SMART 4- WD SYSTEM WAS WORKING PROPERLY, AND I DID NOT BELIEVE WE SHOULD HAVE ROLLED.
NHTSA complaint #10191150 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 235,649 milesPhilomath, OR
STEERING
MY SON AND I WERE LEAVING A PARKING LOT WHEN SUDDENLY AND WITHOUT WARNING THE POWER STEERING WENT OUT. I GOT A WARNING CHIME AND THE WRENCH LIGHT CAME ON WITH THE MESSAGE "SERVICE PWR STEERING" ON THE DASH. LUCKILY (I THOUGHT) I WAS NEAR A AUTO PARTS PLACE SO I SLOWLY DROVE THERE. I PULLED IN, TOOK OUT THE MANUAL AND REALIZED THAT THERE IS NO POWER STEERING FLUID RESERVOIR TO CHECK OR FILL (AS WOULD HAVE BEEN MY QUICK SOLUTION TO THE PROBLEM). DRIVING WAS SLOW AND POTENTIALLY DANGEROUS DUE TO INABILITY TO TURN (AT SPEED). THE VEHICLE WAS INITIALLY PURCHASED FOR MY MOM, WHO WAS 75 AT THE TIME. THE LOSS OF POWER STEERING FOR HER WOULD HAVE BEEN MUCH MORE SERIOUS.DRIVING WITH MANUAL STEERING IS DIFFICULT AND MUSCLE BUILDING. I HAD TO DRIVE 25 BACK HOME ON CURVY, MOUNTAIN BACK ROADS. LUCKILY THERE WAS NO ACCIDENT/INJURIES AS A RESULT OF THE POWER STEERING FAILURE. I READ THROUGH MANY COMPLAINTS OF SIMILAR INCIDENTS AND REALIZED THAT THERE IS A PROBLEM THAT HAS NOT BEEN RESOLVED. I PLAN ON CONTACTING THE DEALERSHIP IN THE MORNING, BUT AM NOT HOLDING MY BREATH FOR RESULTS. DURING A PAST ISSUE I WAS TOLD THAT THE DEALERSHIP HAD ONLY ONE SERVICE TECHNICIAN THAT WAS TRAINED ON THE HYBRID VEHICLES. THAT TIME, THEY SAID I NEEDED A NEW BATTERY! HAHA! THAT ISSUE WAS RESOLVED DUE TO A RECALL. SO MAYBE ENOUGH COMPLAINTS FOR POWER STEERING ISSUES WILL FINALLY GET A RECALL TOO. PLEASE TAKE NOTICE.
NHTSA complaint #11210515 — an unverified report by a vehicle owner.
at 224,500 milesFrederick, MD
SERVICE BRAKES
DRIVING ON CITY STREET WHEN "SERVICE BRAKE SYSTEM" MESSAGE WAS DISPLAYED AS WELL AS ABS AND BRAKE LIGHTS ON DASH. VEHICLE HAD NO BRAKES AND EMERGENCY BRAKE HAD TO BE USED TO STOP VEHICLE.
NHTSA complaint #10902041 — an unverified report by a vehicle owner.
at 55,200 milesSpringfield, IL
ELECTRICAL SYSTEM
***DOOR AJAR/CAR ALARM/DOME LIGHT/ ISSUES*** 5/18/15 2006 FORD ESCAPE XLT 4WD 3.0L 6 CYLINDER HAS INTERMITTENT FALSE DOOR AJAR/CAR ALARM/DOME LIGHT ISSUES ALL THREE SYMPTOMS CAUSED BY FAULTY DOOR LATCH SENSORS. THE SUSPECT PART HAS A TEMPERATURE COEFFICIENT. THAT IS TO SAY WHEN YOU PARK YOUR CAR, AND GO INSIDE YOUR HOUSE, THE CAR ALARM WILL START GOING OFF IN NEIGHBORHOOD WAKING UP NEIGHBORS AND IS A HUGE ANNOYANCE TO QUIET NEIGHBORHOODS BECAUSE ALARM WILL FALSELY ACTIVATE WHEN THE TEMPERATURE VARIES. SOMETIMES WHEN OUTSIDE TEMPERATURES WARMS UP TO ABOUT 75-80 DEGREES OUTSIDE THE CAR ALARM SOUNDS TO INDICATE A FALSELY TRIPPED ALARM. IT SOMETIMES WILL OCCUR IN WINTER WEATHER CLIMATES ALSO. TEMPERATURE CHANGES PROVOKE THE FAULTY SYMPTOMS. FORD REFUSES TO ACKNOWLEDGE THE FORD ESCAPE AND MANY OF THEIR MODEL VEHICLES HAVE THIS PROBLEM. THE PROBLEM APPEARS TO BE CHEAP FLIMSY METAL ELECTRICAL CONTACTS WITHIN THE DOOR LATCH MECHANISM THAT OXIDIZE AND LOSE SPRING TENSION OVER TIME CAUSING THESE FALSE ALARMS. WITH EACH FALSE ACTIVATION, CAR ALARM WILL SOUND, DOOR AJAR LIGHT ACTIVATES (CAN'T TELL WHICH DOOR IS FAULTY) DOME LIGHT TURNS ON AND WILL STAY ON UNTIL IT RUNS DOWN YOUR BATTERY IN YOUR CAR AND THEN YOUR STRANDED BECAUSE YOUR CAR WON'T START BECAUSE FAULTY DOOR ELECTRICAL SWITCH BUILT INTO DOOR LATCH MECHANISM ACTIVATED YOUR DOME LIGHT WHICH DISCHARGES YOUR BATTERY CHARGE. IF YOUR IN A COLD WEATHER ENVIRONMENT AND THE BATTERY DIES BECAUSE OF THIS DEFECT IN ELECTRICAL SENSOR SWITCH, YOU CAN BECOME STRANDED BECAUSE YOU CAN NOT START YOUR CAR BECAUSE FORD REFUSES TO ADMIT THEIR IS A PROBLEM AND ISSUE A RECALL. [XXX] - SPRINGFIELD, IL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10716988 — an unverified report by a vehicle owner.
at 111,000 milesArlington, VA
ELECTRICAL SYSTEM
I WAS DRIVING ON THE 495 BELTWAY (APPROX 55MPH) IN THE RIGHT LANE WHEN SUDDENLY MY CAR LOST POWER AND THE FAIL SAFE MESSAGE APPEARED SAYING STOP THE CAR IMMEDIATELY. FORTUNATELY, I WAS ABLE TO TAKE A NEARBY EXIT OFF THE BELTWAY WITHOUT INJURING MYSELF OR SOMEONE BEHIND ME AND CAUSING A MULTIPLE CAR COLLISION. A RED TRIANGLE ICON APPEARED ON THE DASHBOARD INCLUDING OTHER LIGHTS AND MESSAGES SINCE THE CAR HAD NO POWER. I DID HAVE THE CAR HEATER ON DUE TO WINTER TEMPERATURES. I IMMEDIATELY TURNED THE CAR OFF AND RESTED IT AND DID NOT PUT MY HEAT BACK ON SUSPECTING THE ELECTRONIC MOTOR COOLANT PUMP AS THE PROBLEM AFTER RECENTLY READING A NYT ARTICLE. THE CAR STARTED ABOUT 10 MINUTES LATER. I MADE AN APPT W MY FORD DEALER TO INSPECT THE CAR FOR THIS PROBLEM.I HAD A SIMILAR PROBLEM LAST SUMMER AND WAS TOLD BY FORD THAT MY VIN DIDN'T HAVE ANY RECALLS. I HAD THE A/C ON THAT DAY. UNFORTUNATELY, THE RECALL FOR THROTTLES ONLY APPLIES TO FORD NON-HYBRID CARS. THERE HAS ONLY BEEN A SERVICE BULLETIN TO FORD MECHANICS AND NO RECALL FOR THE ELECTRONICS MOTOR COOLANT PUMP. THIS INCIDENT SCARED ME AND I FEEL MY CAR IS UNSAFE TO DRIVE ESP ON INTERSTATE HIGHWAYS AT HIGH RATES OF SPEED UNTIL THIS PROBLEM IS RESOLVED.
NHTSA complaint #10692795 — an unverified report by a vehicle owner.
at 111,000 milesArlington, VA
ENGINE
I WAS DRIVING ON THE 495 BELTWAY (APPROX 55MPH) IN THE RIGHT LANE WHEN SUDDENLY MY CAR LOST POWER AND THE FAIL SAFE MESSAGE APPEARED SAYING STOP THE CAR IMMEDIATELY. FORTUNATELY, I WAS ABLE TO TAKE A NEARBY EXIT OFF THE BELTWAY WITHOUT INJURING MYSELF OR SOMEONE BEHIND ME AND CAUSING A MULTIPLE CAR COLLISION. A RED TRIANGLE ICON APPEARED ON THE DASHBOARD INCLUDING OTHER LIGHTS AND MESSAGES SINCE THE CAR HAD NO POWER. I DID HAVE THE CAR HEATER ON DUE TO WINTER TEMPERATURES. I IMMEDIATELY TURNED THE CAR OFF AND RESTED IT AND DID NOT PUT MY HEAT BACK ON SUSPECTING THE ELECTRONIC MOTOR COOLANT PUMP AS THE PROBLEM AFTER RECENTLY READING A NYT ARTICLE. THE CAR STARTED ABOUT 10 MINUTES LATER. I MADE AN APPT W MY FORD DEALER TO INSPECT THE CAR FOR THIS PROBLEM.I HAD A SIMILAR PROBLEM LAST SUMMER AND WAS TOLD BY FORD THAT MY VIN DIDN'T HAVE ANY RECALLS. I HAD THE A/C ON THAT DAY. UNFORTUNATELY, THE RECALL FOR THROTTLES ONLY APPLIES TO FORD NON-HYBRID CARS. THERE HAS ONLY BEEN A SERVICE BULLETIN TO FORD MECHANICS AND NO RECALL FOR THE ELECTRONICS MOTOR COOLANT PUMP. THIS INCIDENT SCARED ME AND I FEEL MY CAR IS UNSAFE TO DRIVE ESP ON INTERSTATE HIGHWAYS AT HIGH RATES OF SPEED UNTIL THIS PROBLEM IS RESOLVED.
NHTSA complaint #10692795 — an unverified report by a vehicle owner.
at 135,000 milesHudson, OH
SUSPENSION
I WAS DRIVING MY FORD ESCAPE AND I STARTED TO HEAR A BANGING NOISE COME FROM MY RIGHT REAR TIRE. TO LATER FIND OUT THAT IT IS MY STRUT TOWER IS RUSTED OUT. IT IS RIDICULOUS THAT SO MANY PEOPLE HAVE THE SAME PROBLEM AND THAT FORD HAS NOT DONE ANYTHING TO FIX THE MATTER, IT IS IRRESPONSIBLE.I BELIEVE THAT FORD SHOULD TAKE RESPONSIBILITY FOR THEIR VEHICLE'S AND FIX THEM OR FIGURE OUT HOW TO SOLVE THE PROBLEM.
NHTSA complaint #10682028 — an unverified report by a vehicle owner.
at 125,000 milesSAN Jose, CA
ELECTRICAL SYSTEM
OUR FORD ESCAPE ENGINE STOPPED SUDDENLY ON THE HIGHWAY. WE BROUGHT IT TO CYPRESS COAST FORD LINCOLN IN SEASIDE CALIFORNIA. I HAD NOT RECEIVED A RECALL NOTICE FROM FORD ABOUT THE RECALL, BUT UPON RESEARCHING THE SYMPTOMS ONLINE, I FOUND OUT ABOUT THE RECALL AND INFORMED THE SERVICE ADVISOR AT CYPRESS FORD. THEY ADVISED ME THAT THE RECALL WAS NOT RELEVANT AND THAT THE CAR NEEDED $1700 IN VERY SIMILAR REPAIRS. I PAID WITH A CREDIT CARD AND THE WORK WAS COMPLETED. I PICKED UP THE CAR AND TRIED TO DRIVE IT HOME; THE SAME EXACT PROBLEM HAPPENED AGAIN, LATE AT NIGHT, ON THE HIGHWAY. I HAD THE CAR TOWED (AT MY EXPENSE) TO MY HOME AND THEN WAS ABLE TO GET IT TO MY LOCAL FORD DEALER. THEY RAN THE VIN AND SAID THE RECALL WAS PRESENT AND SHOULD BE FIXED. WHAT RECOURSE DO I HAVE TO GET A FULL REFUND AND PAYMENT FOR NEGLIGENCE FROM THE FORD AUTHORIZED DEALER/SERVICE CENTER THAT 1) DID NOT PROPERLY REPAIR MY CAR 2) IGNORED THE RECALL ON THE SPECIFIC PART OF THE CAR THAT I WAS COMPLAINING ABOUT AND THE RECALL I ALERTED THEM TO 3) PLACED ME IN DANGER THROUGH THEIR NEGLIGENCE BY SEND ME BACK TO THE HIGHWAY WITHOUT FIXING THE PROBLEM PLEASE ADVISE.
NHTSA complaint #10678622 — an unverified report by a vehicle owner.
at 69,292 milesBushnell, FL
UNKNOWN OR OTHER
WIFE AND I WERE ENROUTE HOME FROM VERO BEACH, FL TRAVELING WEST ON FL HIWAY 60 ABOUT 10 MILES EAST OF THE FL TURNPIKE AROUND 8:30 AM. TRAVELED OVER SHORT STRETCH OF REPAVED ROAD. AT THAT TIME HEARD BEEP, NOTICED RED BRAKE LIGHT AND AMBER ABS LIGHT ON. CRUISE CONTROL ON MOVING 60 MPH. TRIED BRAKES, NOTICED EXCESSIVE BRAKE TRAVEL, BUT STILL HAD SOME BRAKES. CONTINUED ON UNTIL TURNPIKE JUNCTION. PULLED OFF ROAD, STOPPED, SHUT OFF IGNITION. UPON RESTARTING (AFTER 5 SECONDS), WARNING LIGHTS STAYED OFF, HAD GOOD BRAKES. PROCEEDED 130 MILES TO HOME W/O INCIDENT. THIS HAS OCCURRED 3 TIMES BEFORE AND HAVE HAD IT TO THE DEALER'S SERVICE DEPT. ON JULY 5TH. I AM DETAILING THIS INCIDENT BECAUSE I HAVE THE MOST INFORMATION ABOUT IT. WHEN IT OCCURRED ALL 4 TIMES, IT WAS EITHER AFTER CROSSING RAILROAD TRACKS, HITTING A POT HOLE OR IN THIS CASE AFTER A CHANGE IN ROAD SURFACE. AND IT DOESN'T HAPPEN ALL THE TIME WHEN CROSSING ROUGH SURFACES. THE DEALER (NICK NICHOLAS FORD IN INVERNESS, FL) CANNOT SEEM TO FIND AND FIX THIS. I HAVE TO GROUND THIS VEHICLE BECAUSE I CANNOT TRUST IT WITH MY WIFE DRIVING BY HERSELF. IT COULD COST UP TO 7K FOR FORD TO SWAP OUT COMPONETS TO TRY TO FIX IT - MY COST. THIS IS A SAFETY ISSUE! NOT A WEAR AND TEAR ISSUE.
NHTSA complaint #10567253 — an unverified report by a vehicle owner.
at 69,292 milesBushnell, FL
SERVICE BRAKES, HYDRAULIC
WIFE AND I WERE ENROUTE HOME FROM VERO BEACH, FL TRAVELING WEST ON FL HIWAY 60 ABOUT 10 MILES EAST OF THE FL TURNPIKE AROUND 8:30 AM. TRAVELED OVER SHORT STRETCH OF REPAVED ROAD. AT THAT TIME HEARD BEEP, NOTICED RED BRAKE LIGHT AND AMBER ABS LIGHT ON. CRUISE CONTROL ON MOVING 60 MPH. TRIED BRAKES, NOTICED EXCESSIVE BRAKE TRAVEL, BUT STILL HAD SOME BRAKES. CONTINUED ON UNTIL TURNPIKE JUNCTION. PULLED OFF ROAD, STOPPED, SHUT OFF IGNITION. UPON RESTARTING (AFTER 5 SECONDS), WARNING LIGHTS STAYED OFF, HAD GOOD BRAKES. PROCEEDED 130 MILES TO HOME W/O INCIDENT. THIS HAS OCCURRED 3 TIMES BEFORE AND HAVE HAD IT TO THE DEALER'S SERVICE DEPT. ON JULY 5TH. I AM DETAILING THIS INCIDENT BECAUSE I HAVE THE MOST INFORMATION ABOUT IT. WHEN IT OCCURRED ALL 4 TIMES, IT WAS EITHER AFTER CROSSING RAILROAD TRACKS, HITTING A POT HOLE OR IN THIS CASE AFTER A CHANGE IN ROAD SURFACE. AND IT DOESN'T HAPPEN ALL THE TIME WHEN CROSSING ROUGH SURFACES. THE DEALER (NICK NICHOLAS FORD IN INVERNESS, FL) CANNOT SEEM TO FIND AND FIX THIS. I HAVE TO GROUND THIS VEHICLE BECAUSE I CANNOT TRUST IT WITH MY WIFE DRIVING BY HERSELF. IT COULD COST UP TO 7K FOR FORD TO SWAP OUT COMPONETS TO TRY TO FIX IT - MY COST. THIS IS A SAFETY ISSUE! NOT A WEAR AND TEAR ISSUE.
NHTSA complaint #10567253 — an unverified report by a vehicle owner.
at 63,334 milesBushnell, FL
SERVICE BRAKES
WIFE AND I WERE ENROUTE HOME FROM VERO BEACH, FL TRAVELING WEST ON FL HIWAY 60 ABOUT 10 MILES EAST OF THE FL TURNPIKE AROUND 8:30 AM. TRAVELED OVER SHORT STRETCH OF REPAVED ROAD. AT THAT TIME HEARD BEEP, NOTICED RED BRAKE LIGHT AND AMBER ABS LIGHT ON. CRUISE CONTROL ON MOVING 60 MPH. TRIED BRAKES, NOTICED EXCESSIVE BRAKE TRAVEL, BUT STILL HAD SOME BRAKES. CONTINUED ON UNTIL TURNPIKE JUNCTION. PULLED OFF ROAD, STOPPED, SHUT OFF IGNITION. UPON RESTARTING (AFTER 5 SECONDS), WARNING LIGHTS STAYED OFF, HAD GOOD BRAKES. PROCEEDED 130 MILES TO HOME W/O INCIDENT. THIS HAS OCCURRED 3 TIMES BEFORE AND HAVE HAD IT TO THE DEALER'S SERVICE DEPT. ON JULY 5TH. I AM DETAILING THIS INCIDENT BECAUSE I HAVE THE MOST INFORMATION ABOUT IT. WHEN IT OCCURRED ALL 4 TIMES, IT WAS EITHER AFTER CROSSING RAILROAD TRACKS, HITTING A POT HOLE OR IN THIS CASE AFTER A CHANGE IN ROAD SURFACE. AND IT DOESN'T HAPPEN ALL THE TIME WHEN CROSSING ROUGH SURFACES. THE DEALER (NICK NICHOLAS FORD IN INVERNESS, FL) CANNOT SEEM TO FIND AND FIX THIS. I HAVE TO GROUND THIS VEHICLE BECAUSE I CANNOT TRUST IT WITH MY WIFE DRIVING BY HERSELF. IT COULD COST UP TO 7K FOR FORD TO SWAP OUT COMPONENTS TO TRY TO FIX IT - MY COST. THIS IS A SAFETY ISSUE! NOT A WEAR AND TEAR ISSUE. *LN UPDATED 1/6/2014
NHTSA complaint #10545393 — an unverified report by a vehicle owner.
at 130,000 milesSouthbury, CT
SUSPENSION
RIGHT REAR WHEEL HOUSING RUSTS COMPLETELY THROUGH ALLOWING THE SHOCK TO DETACH FROM THE VEHICLE. AFTER AN ONLINE SEARCH THIS IS A VERY COMMON INCIDENT. AFTER CONTACTING THE LOCAL FORD DEALER, THERE IS A BACK-ORDER ON THE RIGHT REAR WHEEL HOUSING WITH NO EXPECTED DATE OF DELIVERY. THIS IS THE ONLY WHEEL HOUSING ON THE VEHICLE THAT IS RUSTING OUT AND CAUSING ISSUES. THE ONLY TIME YOU START TO REALIZE THAT THERE IS AN ISSUE IS IF YOU START THE HEAR A "CLUNK" COMING FROM THE CAR, HOWEVER; THERE IS A RUBBERIZED UNDERCOAT THAT PREVENTS YOU FROM SEEING THE DAMAGE UNTIL IT IS TOO LATE OR A KNOWLEDGEABLE MECHANIC WITH THE ISSUE LOOKS SPECIFICALLY AT THE WHEEL HOUSING.
NHTSA complaint #10522300 — an unverified report by a vehicle owner.
at 130,000 milesSouthbury, CT
STRUCTURE:BODY
RIGHT REAR WHEEL HOUSING RUSTS COMPLETELY THROUGH ALLOWING THE SHOCK TO DETACH FROM THE VEHICLE. AFTER AN ONLINE SEARCH THIS IS A VERY COMMON INCIDENT. AFTER CONTACTING THE LOCAL FORD DEALER, THERE IS A BACK-ORDER ON THE RIGHT REAR WHEEL HOUSING WITH NO EXPECTED DATE OF DELIVERY. THIS IS THE ONLY WHEEL HOUSING ON THE VEHICLE THAT IS RUSTING OUT AND CAUSING ISSUES. THE ONLY TIME YOU START TO REALIZE THAT THERE IS AN ISSUE IS IF YOU START THE HEAR A "CLUNK" COMING FROM THE CAR, HOWEVER; THERE IS A RUBBERIZED UNDERCOAT THAT PREVENTS YOU FROM SEEING THE DAMAGE UNTIL IT IS TOO LATE OR A KNOWLEDGEABLE MECHANIC WITH THE ISSUE LOOKS SPECIFICALLY AT THE WHEEL HOUSING.
NHTSA complaint #10522300 — an unverified report by a vehicle owner.
at 105,000 milesGroton, CT
VEHICLE SPEED CONTROL
WHILE DRIVING HOME FROM WORK ON THE HIGHWAY THIS AFTERNOON MY CAR SUDDENLY JOLTED TO A STOP WHILE TRAVELING AT 65 MPH ON A MAJOR US HIGHWAY. THE CAR FLASHED A "STOP SAFELY NOW" MESSAGE ON MY DASH AND I HAD TO COAST TO THE END OF THE EXIT AS I GET OFF ON A LEFT HANDED EXIT. I BELIEVE THIS IS A SAFETY ISSUE AND FROM READING SEVERAL POSTS ONLINE I HAVE LEARNED I AM NOT THE FIRST. FORD SHOULD BE HELD LIABLE FOR FIXING/DIAGNOSING THIS ISSUE AS IT IS A SAFETY CONCERN FOR THE GENERAL PUBLIC.
NHTSA complaint #10514549 — an unverified report by a vehicle owner.
at 105,000 milesGroton, CT
SERVICE BRAKES
WHILE DRIVING HOME FROM WORK ON THE HIGHWAY THIS AFTERNOON MY CAR SUDDENLY JOLTED TO A STOP WHILE TRAVELING AT 65 MPH ON A MAJOR US HIGHWAY. THE CAR FLASHED A "STOP SAFELY NOW" MESSAGE ON MY DASH AND I HAD TO COAST TO THE END OF THE EXIT AS I GET OFF ON A LEFT HANDED EXIT. I BELIEVE THIS IS A SAFETY ISSUE AND FROM READING SEVERAL POSTS ONLINE I HAVE LEARNED I AM NOT THE FIRST. FORD SHOULD BE HELD LIABLE FOR FIXING/DIAGNOSING THIS ISSUE AS IT IS A SAFETY CONCERN FOR THE GENERAL PUBLIC.
NHTSA complaint #10514549 — an unverified report by a vehicle owner.
at 58,000 milesKeller, TX
SERVICE BRAKES
1/25/13 PULLED OUT OF DRIVEWAY TAKING DAUGHTER TO SCHOOL ~ AS I APPROACHED STOP SIGN I HAD NO BRAKES. PEDAL TO FLOOR ... THANKFULLY NO CARS WERE COMING ~ YANKED WHEEL TO THE RIGHT AND PULLED UP EMERGENCY BRAKE TO STOP. DROPPED CAR OFF AT 5 STAR FORD NRH, TX AND NOW HAVE BEEN QUOTED OVER 4600.00 TO REPLACE HCU ABS MODULE ON A CAR WITH LESS THAN 60K MILES?! THE PART ALONE IS 4100.00 .... ARE YOU SERIOUS?! I AM DISGUSTED THAT I HAVE NOW SEEN AND READ SO MANY INSTANCES OF OTHER CONSUMERS WITH EXACT SAME ISSUE AND WITH NO RECALLS OR LIABILITY ON FORD'S BEHALF! THIS SHOULD NOT BE TOLERATED AND IS A HUGE SAFETY ISSUE, TO SAY THE VERY LEAST.
NHTSA complaint #10498095 — an unverified report by a vehicle owner.
at 76,519 milesSAN Jose, CA
SERVICE BRAKES
I WAS DRIVING ABOUT 35 MPH WHEN THE RED "BRAKE" WORD APPEARED, AND THE RED "SERVICE BRAKE SYSTEM" MESSAGE CAME ON. BRAKES SEEMED FINE, SO I CONTINUED DRIVING ABOUT 3 MILES. STOPPED AT A STORE. WHEN I CAME OUT ABOUT 30 MINUTES LATER AND STARTED THE CAR THOSE LIGHT MESSAGES DID NOT COME ON, SO I DROVE TOWARD HOME ABOUT 3 MILES AWAY. AS I WAS ABOUT 3 BLOCKS FROM HOME I DROVE OVER A RECESSED MANHOLE COVER IN THE STREET AND THE RED BRAKE WORD, THE "SERVICE BRAKE SYSTEM" MESSAGE CAME ON AGAIN WHEN I HIT THAT BUMP, AND ALSO A WHITE "ABS" WORD. THE BRAKES IMMEDIATELY FELT LIKE THEY WERE GOING OUT AS I SLOWED DOWN TO TURN A CORNER AHEAD. I DIDN'T ACCELERATE ANY MORE BECAUSE THE BRAKES FELT UNRESPONSIVE, SO I COASTED THE REST OF THE WAY THROUGH THE TURN AND TRIED TO PULL OVER AND STOP IN A SPACE WHERE THERE WERE NO PARKED CARS, BUT BRAKES WERE NOT WORKING AND I REALIZED I WASN'T GOING SLOW ENOUGH TOWARD A PARKED CAR AHEAD. I WAS ABOUT TO SWERVE BACK OUT INTO THE STREET BUT PRESSED THE BRAKE DOWN HARD ALL THE WAY AND FELT IT STOP LIKE A MANUAL BRAKE, AND I STOPPED BEFORE HITTING THE PARKED CAR.
NHTSA complaint #10489590 — an unverified report by a vehicle owner.
at 92,981 milesChampaign, IL
SERVICE BRAKES
SIX DAYS AFTER PURCHASING THIS VEHICLE USED FROM A DEALER, MY FATHER LOST BRAKES WHILE DRIVING IN TOWN. THE ABS LIGHT CAME ON AND THE BRAKES HAD TO BE PUSHED TO THE FLOOR. THE REPAIR INVOLVED REPLACING THE ENTIRE HYBRID SYSTEM. THE NEXT TIMES THE ABS LIGHT WENT OFF WHILE EITHER HE OR MYSELF WAS DRIVING WE WOULD APPLY THE BRAKES TO MAKE SURE WE HAD PROPER USE OF THEM. WE DECIDED NOT TO BRING THE VEHICLE BACK IN TO BE LOOKED AT BECAUSE THE ABS LIGHT WOULD NEVER STAY ON AND THE BRAKES SEEMED TO BE IN WORKING ORDER. ALSO, WE DID NOT WANT BE WITHOUT THE VEHICLE FOR THE LENGTHY PERIOD OF TIME WE EXPERIENCED IN JANUARY. THE NEXT TIME THE VEHICLE COMPLETELY LOST BRAKES WAS SEPTEMBER 5, 2012 WHEN MY FATHER WAS DRIVING. THIS TIME THE TRACTION CONTROL AND ABS LIGHTS WENT ON. OUR DEALER SENT US TO THE LOCAL FORD DEALER AND THEY WANTED NOTHING TO DO WITH HELPING US OUT ON THE REPAIR TO HAVE A SAFE VEHICLE TO DRIVE. WE TOOK THE FORD BACK TO OUR DEALER WHO ENDED UP PUTTING A NEW AXLE ON THE VEHICLE AND CLEARING THE REST OF THE CODES. I WAS SHOCKED THAT I HAD TO BUY AN AXLE. IT WAS SOMETHING TO DO WITH A THE AXLE'S TONE RING BEING BROKEN AND NOT GIVING A READING TO THE SPEED SENSOR. THE NEXT TIME MY FATHER LOST BRAKES WAS ON SEPTEMBER 26, 2012. THIS TIME THE BRAKES WENT TO THE FLOOR AND HE HAD NO BRAKES AT ALL. WE HAD THE DEALER TOW THE VEHICLE THIS TIME. THE SERVICE SHOP SAID THEY CLEARED THE CODES AND COULD NOT GET THE PROBLEM TO REPRODUCE. BY THIS TIME WE ARE BOTH DONE WITH THIS CAR. I TOLD THEM I WANTED SOMETHING IN WRITING THAT THE VEHICLE WAS SAFE TO DRIVE IN CASE SOMEONE GOT INTO A ACCIDENT. THEY GAVE ME THE PAPERWORK STATING THEY COULD NOT GET THE PROBLEM TO DUPLICATE AND THE VEHICLE WAS OPERATING AS INTENDED AT THIS TIME . THE VERY NEXT DAY, MY FATHER LOST BRAKES WHILE DRIVING TO WORK. AGAIN, WE HAD THE DEALER TOW IN THE VEHICLE.
NHTSA complaint #10479292 — an unverified report by a vehicle owner.
at 72,000 milesAlexandria, VA
ENGINE
"STOP SAFELY NOW" APPEARS ON SCREEN WITH RED TRIANGLE: CAR GOES DEAD, COAST TO THE SIDE OF THE ROAD. I CAUSED A BIT OF A MESS OF THE TRAFFIC BUT NO ACCIDENTS: NO WARNING FOR A COOLING PUMP TO KEEP THE BATTERIES COOL. I FOUND THE PROBLEM ONLINE IN 5 MINUTES AND IT WAS CONFIRMED THE NEXT DAY AT FORD. "TECHNICAL SERVICE BULLETIN FOR THIS OVERHEATING PROBLEM. TSB 08-24-5 STATES THAT SOME 2005-2008 ESCAPE HYBRID AND 2006-2008 MARINER HYBRID VEHICLES MAY EXHIBIT A RED TRIANGLE LIGHT AND CODES INDICATING A TRANSAXLE OVERTEMP. THIS CONDITION MAY RESULT IN REDUCED POWER AS THE SYSTEM ACTIVATES FAIL SAFE OPERATION. CODES P1A0E, P1A0F, P0A3C, P0A3E, P0A7A, P0A7C AND P1A0D MAY ALSO BE SET."
NHTSA complaint #10473068 — an unverified report by a vehicle owner.
at 70,000 milesKansas City, MO
SERVICE BRAKES
WHILE DRIVING, THE ABS COMES ON AND THE BRAKES BASICALLY ARE UNRESPONSIVE. I HAD TO SLAM ON THE BRAKES JUST TO GET THE CAR TO SLOW DOWN. LUCKILY I WASN'T GOING ANY FASTER OR THERE MIGHT HAVE BEEN A VERY SERIOUS ACCIDENT. I TOOK THE CAR TO MIDAS, AND THEY FIXED A FEW THINGS RELATED TO BRAKING AND SAID THAT THE CAR WOULD BE FINE NOW, BUT JUST A FEW DAYS LATER THE SAME ISSUE HAPPENED AGAIN.
NHTSA complaint #10467533 — an unverified report by a vehicle owner.
at 79,152 milesSAN Rafael, CA
STEERING
PART TWO: NOTE FROM CUSTOMER: NO PARTICULAR DASHBOARD LIGHT ISSUE (EXCEPT FOR ONE) WORKED FINE UNTIL UTTER SYSTEM COLLAPSE OF CAR -- UTTER AND QUICK DEATH, LIES LIFELESS ON DRIVEWAY,LEAVING ME W/BROKEN HEART -- MY LOVE AFFAIR W/FORD ROCKED TO DEPTHS. HAD 3 PERFECT TAURUSES, & I NEVER EXPECTED A $5000 FIX ON A CAR WHEN IT'S BEEN DONE TO OTHERS WITH NO GOOD RESULTS. WE ARE AS POOR AS PICKLES. I HAVE READ SO MANY EXACT SAME STORIES ONLINE THAT I BELIEVE THERE IS A "KNOWN ISSUE" & THAT YOU ALL WILL BE (NO OFFENSE) BE HIT BY A CLASS ACTION LAW SUIT OR A BUNCH OF LEMONS LAW SUITS. I'VE READ THE SAME STORY OVER AND OVER -- BATTERY FAILURE, NEW BATTERY ALSO FAILED IN DANGEROUS PLACES WITH CHILDREN CAR. ALL HAPPENS WITH NO WARNING; OUR BATTERY WAS PRETTY NEW. BUT A NEW BATTERY BOUGHT, INSTALLED & FAILED AFTER ONE WEEK, DIED AND NEVER RECOVERED - THE CAR, I MEAN.) I HAD JUST FINISHED PAYING FOR IT; IT SEEMED AS THOUGH IT HAD BEEN PUT ON A "FAILURE WHEN PAID FOR" INTERNAL TIMER! TECH SAID HE HAD NEVER SEEN 5 SIMULTANEOUS FAILURES AT ONCE, THOUGH I HAVE ALREADY READ OF THE MOST CRUCIAL, DANGEROUS PROBLEM MANY, MANY TIMES, DESPITE THE "LOCAL" FLORIDIAN MANAGER (I'M IN CA) WHO URGED ME, IN A SWEETLY CONDESCENDING FASHION, TO GO BACK TO FORD FOR THE FIX BECAUSE "THERE ARE SO MANY THINGS FLOATING AROUND OUT THERE ON THE INTERNET". [XXX] STRAIGHT, & MANY OF THEM ARE RIGHT. SO GLAD I FOUND THIS SITE. PLEASE TELL ME WHAT TO DO, WHAT MY OPTIONS ARE -- WE COULD HAVE FAILED IN THE FREEWAY -- WE ALMOST FAILED COMING HOME FROM A PARTY AND TWO WEEKS IN A ROW LOST OUR SPOTS AT THE FARMERS' MARKET BECAUSE THE VEHICLE DIED. OKAY, FORD -- I'M TRULY AND TOTALLY UPSET -- I PUT $27K INTO THAT VEHICLE AND NOW IT THIS A DEAD HEAP. PEOPLE WITH OTHER 2006 HEV (FORD ONLY) WRITE OF TRULY TERRIFYING FAILURES ON THE FREEWAY. MAKE IT RIGHT -- THIS IS A KNOWN ISSUE AND WE WANT RECOURSE & JUSTICE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10462903 — an unverified report by a vehicle owner.
at 79,152 milesSAN Rafael, CA
STEERING
REPAIR QUOTE FROM JOURNEY FORD, NOVATO: J#1: STEERING CONCERN-CUSTOMER STATES NO POWER ASSIST (?) TO POWER STEERING & "SERVICE POWER STEERING IS ON MESSAGE CENTER. TEST DROVE VEHICLE & CONFIRMED POWER STEERING DOES NOT WORK. RAN TESTS & PULLED CODE B2277. PERFORMED PIN POINT & FOUND EPA'S MODULE & GEAR FAILING. SUGGESTED REPLACING MODULE & GEAR & RE-TESTING.CUSTOMER DECLINED REPAIR. J#1: CHECK ENGINE LIGHT: CUSTOMER STATES WRENCH IS ON & BRAKE LIGHT IS ON. HAS BEEN HIT ON RT SIDE & REPAIRED. INSPECTED VEHICLE & MULTIPLE LIGHTS ARE ON IN DASH. PULLED CODES & HAVE CODES B1239. REAR DOOR MODE FAILURE. RAN TESTS & FOUND HYBRID BATTERY MODE DOOR IS FAULTY. SUGGEST REPLACING & REPROGRAMMING BCM. CODE P0A81 & P0A8D FOUND TSB FOR UPDATED HBRD BATTERY & COOLING FANS. SUGGEST REPLACING & RETESTING. RAN TESTS & FOUND U2060 FOR ABS CONCERN. RAN TESTS & FOUND TSB FOR UPDATED HARNESS & NUTS & BOLTS FOR ABS MODULE GROUND CIRCUITS. ALSO PULLED MULTIPLE CODES FOR LOW BATTERY.TESTED BATTERY & FAILED TEST. CUSTOMER DECLINED REPAIR. J# +91FOZ DECLINED SERVICES (WE EXPECTED MORE OF FORD - WE ARE LEFT WITHOUT A CAR AT THE WORST POSSIBLE TIME OF OUR LIVES. WE ARE BOTH DISABLED, OVER 60, WITH EXCELLENT PROSPECTS FOR LIVING IN OUR CAR -- IF WE COULD GET IT TO MOVE. HERE IS THE LIST OF THE SERVICES, TOTALING CLOSE TO $6K!!!!! TO CONTINUE THE TECH'S QUOTE: #9999 EPS MODULE & ELECTRONIC STEERING GEAR ABS WIRE HYBRID BLEND DOOR HYBRID COOLING FAN KIT ALIGN BATTERY THIS IS PART ONE -- PART TWO TO FOLLOW. LUCKY YOU ALL! I'M SORRY TO COMPLAIN AS I AM A REAL FORD LOVER -- HAVE HAD THREE TAURUSES AROUND HERE IN MY LIFE AND HAVE NEVER, EVER BEEN DISAPPOINTED IN THEM. I THOUGHT I WOULD BE SAFE IN THIS CAR AND I KNOW, I KNOW I NEVER WILL BE. I BELIEVE I SHOULD BE GIVEN A NEW CAR OR A GOOD REPAIR AND THEN A SOLID RE-TEST. THAT'S BECAUSE I BELIEVE IN REAL JUSTICE.
NHTSA complaint #10462900 — an unverified report by a vehicle owner.
at 79,152 milesSAN Rafael, CA
ELECTRICAL SYSTEM
PART TWO: NOTE FROM CUSTOMER: NO PARTICULAR DASHBOARD LIGHT ISSUE (EXCEPT FOR ONE) WORKED FINE UNTIL UTTER SYSTEM COLLAPSE OF CAR -- UTTER AND QUICK DEATH, LIES LIFELESS ON DRIVEWAY,LEAVING ME W/BROKEN HEART -- MY LOVE AFFAIR W/FORD ROCKED TO DEPTHS. HAD 3 PERFECT TAURUSES, & I NEVER EXPECTED A $5000 FIX ON A CAR WHEN IT'S BEEN DONE TO OTHERS WITH NO GOOD RESULTS. WE ARE AS POOR AS PICKLES. I HAVE READ SO MANY EXACT SAME STORIES ONLINE THAT I BELIEVE THERE IS A "KNOWN ISSUE" & THAT YOU ALL WILL BE (NO OFFENSE) BE HIT BY A CLASS ACTION LAW SUIT OR A BUNCH OF LEMONS LAW SUITS. I'VE READ THE SAME STORY OVER AND OVER -- BATTERY FAILURE, NEW BATTERY ALSO FAILED IN DANGEROUS PLACES WITH CHILDREN CAR. ALL HAPPENS WITH NO WARNING; OUR BATTERY WAS PRETTY NEW. BUT A NEW BATTERY BOUGHT, INSTALLED & FAILED AFTER ONE WEEK, DIED AND NEVER RECOVERED - THE CAR, I MEAN.) I HAD JUST FINISHED PAYING FOR IT; IT SEEMED AS THOUGH IT HAD BEEN PUT ON A "FAILURE WHEN PAID FOR" INTERNAL TIMER! TECH SAID HE HAD NEVER SEEN 5 SIMULTANEOUS FAILURES AT ONCE, THOUGH I HAVE ALREADY READ OF THE MOST CRUCIAL, DANGEROUS PROBLEM MANY, MANY TIMES, DESPITE THE "LOCAL" FLORIDIAN MANAGER (I'M IN CA) WHO URGED ME, IN A SWEETLY CONDESCENDING FASHION, TO GO BACK TO FORD FOR THE FIX BECAUSE "THERE ARE SO MANY THINGS FLOATING AROUND OUT THERE ON THE INTERNET". [XXX] STRAIGHT, & MANY OF THEM ARE RIGHT. SO GLAD I FOUND THIS SITE. PLEASE TELL ME WHAT TO DO, WHAT MY OPTIONS ARE -- WE COULD HAVE FAILED IN THE FREEWAY -- WE ALMOST FAILED COMING HOME FROM A PARTY AND TWO WEEKS IN A ROW LOST OUR SPOTS AT THE FARMERS' MARKET BECAUSE THE VEHICLE DIED. OKAY, FORD -- I'M TRULY AND TOTALLY UPSET -- I PUT $27K INTO THAT VEHICLE AND NOW IT THIS A DEAD HEAP. PEOPLE WITH OTHER 2006 HEV (FORD ONLY) WRITE OF TRULY TERRIFYING FAILURES ON THE FREEWAY. MAKE IT RIGHT -- THIS IS A KNOWN ISSUE AND WE WANT RECOURSE & JUSTICE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10462903 — an unverified report by a vehicle owner.
at 79,152 milesSAN Rafael, CA
ELECTRICAL SYSTEM
REPAIR QUOTE FROM JOURNEY FORD, NOVATO: J#1: STEERING CONCERN-CUSTOMER STATES NO POWER ASSIST (?) TO POWER STEERING & "SERVICE POWER STEERING IS ON MESSAGE CENTER. TEST DROVE VEHICLE & CONFIRMED POWER STEERING DOES NOT WORK. RAN TESTS & PULLED CODE B2277. PERFORMED PIN POINT & FOUND EPA'S MODULE & GEAR FAILING. SUGGESTED REPLACING MODULE & GEAR & RE-TESTING.CUSTOMER DECLINED REPAIR. J#1: CHECK ENGINE LIGHT: CUSTOMER STATES WRENCH IS ON & BRAKE LIGHT IS ON. HAS BEEN HIT ON RT SIDE & REPAIRED. INSPECTED VEHICLE & MULTIPLE LIGHTS ARE ON IN DASH. PULLED CODES & HAVE CODES B1239. REAR DOOR MODE FAILURE. RAN TESTS & FOUND HYBRID BATTERY MODE DOOR IS FAULTY. SUGGEST REPLACING & REPROGRAMMING BCM. CODE P0A81 & P0A8D FOUND TSB FOR UPDATED HBRD BATTERY & COOLING FANS. SUGGEST REPLACING & RETESTING. RAN TESTS & FOUND U2060 FOR ABS CONCERN. RAN TESTS & FOUND TSB FOR UPDATED HARNESS & NUTS & BOLTS FOR ABS MODULE GROUND CIRCUITS. ALSO PULLED MULTIPLE CODES FOR LOW BATTERY.TESTED BATTERY & FAILED TEST. CUSTOMER DECLINED REPAIR. J# +91FOZ DECLINED SERVICES (WE EXPECTED MORE OF FORD - WE ARE LEFT WITHOUT A CAR AT THE WORST POSSIBLE TIME OF OUR LIVES. WE ARE BOTH DISABLED, OVER 60, WITH EXCELLENT PROSPECTS FOR LIVING IN OUR CAR -- IF WE COULD GET IT TO MOVE. HERE IS THE LIST OF THE SERVICES, TOTALING CLOSE TO $6K!!!!! TO CONTINUE THE TECH'S QUOTE: #9999 EPS MODULE & ELECTRONIC STEERING GEAR ABS WIRE HYBRID BLEND DOOR HYBRID COOLING FAN KIT ALIGN BATTERY THIS IS PART ONE -- PART TWO TO FOLLOW. LUCKY YOU ALL! I'M SORRY TO COMPLAIN AS I AM A REAL FORD LOVER -- HAVE HAD THREE TAURUSES AROUND HERE IN MY LIFE AND HAVE NEVER, EVER BEEN DISAPPOINTED IN THEM. I THOUGHT I WOULD BE SAFE IN THIS CAR AND I KNOW, I KNOW I NEVER WILL BE. I BELIEVE I SHOULD BE GIVEN A NEW CAR OR A GOOD REPAIR AND THEN A SOLID RE-TEST. THAT'S BECAUSE I BELIEVE IN REAL JUSTICE.
NHTSA complaint #10462900 — an unverified report by a vehicle owner.
at 68,000 milesWestminster, MD
POWER TRAIN
STOP SAFELY NOW WARNING LIGHT SUDDENLY CAME ON AND ENGINE DIED WHILE TRAVELING 20 MPH ON A 2-LANE ROAD.
NHTSA complaint #10444439 — an unverified report by a vehicle owner.
at 68,000 milesWestminster, MD
ELECTRICAL SYSTEM
STOP SAFELY NOW WARNING LIGHT SUDDENLY CAME ON AND ENGINE DIED WHILE TRAVELING 20 MPH ON A 2-LANE ROAD.
NHTSA complaint #10444439 — an unverified report by a vehicle owner.