22 of the 150 complaints about the 2021 Ford Escape Hybrid are about the electrical system — 15% of everything reported for this model year. Half of the failures with a mileage on record happened before 37,151 miles.
22
Complaints
0
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
ELECTRICAL SYSTEM
The fuel door actuator malfunctioned, rendering the emergency release ineffective. This necessitated a replacement at 30,000 miles or four years from the manufacturing date. We believe that an inoperable fuel door presents a significant safety concern.
NHTSA complaint #11757082 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
While driving the vehicle it lost power and all the check lights came on. Had to have it towed to a dealership where they stated it needed a new motor and new high voltage battery. The car has only 116000 miles on it. There should be a total recall for this type of vehicle if I would have been at a higher speed I would have injured myself or others. This car is riddled with problems and has over 19 recalls as of date.
NHTSA complaint #11748768 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
While vehicle is set on cruise control , set at 70 MPH , ( or set to any other speed) , anytime the speed limit changes to 80 MPH (or other change) Car accelerates and cruise control is set to 100 MPH . It also accelerates and resets to 90 -100 MPH at random . It is frightening and dangerous to have my car randomly accelerate. I have attempted to pass a vehicle, when my car randomly accelerates to 100 MPH . This is very dangerous and can happen at any random time . The lane assist is also dangerous when car can not see lines separating lanes . I have had my car jerk the wheel when I was detoured through construction. I am very concerned with my car accelerating. Not only does it leave me vulnerable to receiving a speeding ticket , it also increases the likelihood of hitting an object or having an accident.
NHTSA complaint #11744318 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was being Emissions tested, the contact was informed that the OBD Port was inoperable, and the emissions test could to be performed. The vehicle was taken to the dealer where it was diagnosed with a failed OBD Port. The contact was informed that the OBD Port needed to be replaced. The vehicle was repaired. The contact was informed that the repair was not covered under an unknown recall or warranty. The vehicle was repaired. The manufacturer was made aware of the failure, and a case was filed, and the case was denied. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 36,702.
NHTSA complaint #11676010 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact was informed at a State Inspection that the gateway module had failed and needed to be replaced to complete the State Inspection. The vehicle was taken to the dealer, where the gateway module was updated. The contact related the failure to Ford Campaign Number: 22N15. The manufacturer was notified of the failure but denied reimbursement for the repair. The failure mileage was approximately 14,300. A complaint was filed with the manufacturer as well as the NHTSA.
NHTSA complaint #11662542 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
I was leaving work and my 2021 Ford Escape hybrid started but then a triangle warning light came on, a "stop safely now" warning appeared and the car shut off. There were no problems prior to this event. I had the vehicle towed to a Ford dealership in February where they replaced the 12v battery and the machine needed to diagnose the electrical issue was down. Yesterday I finally got news that it was firing code P0DE6 and the hybrid battery needs replaced as well. There have been several recalls related to hybrid batteries with these same warning indicators, however my car's VIN was not included in the recall. Could the recall be extended to include other vehicles that this is happening to? It seems as if there are many more out there than what the recall covered and it's a much bigger issue than Ford may realize. People's cars could just shut down in the middle of the road with little to no warning.
NHTSA complaint #11660628 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns 2021 Ford Escape. The contact stated that the rear passenger’s side window failed to operate as designed and was stuck in the open position and failed to close. The vehicle was taken to the local dealer who repaired the vehicle. No further information was available. The contact stated that the failure recently reoccurred with the rear driver’s side window. Additionally, the instrument cluster malfunctioned, and the contact was unable to view the speedometer and fuel gauge. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was unknown.
NHTSA complaint #11656584 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the high-voltage battery had failed and needed to be replaced. The contact stated that the dealer reset the check engine warning light. The contact stated that the following day after the reset, the check engine warning light illuminated a second time. The contact related the failure to NHTSA Campaign Number: 21V869000 (ELECTRICAL SYSTEM, HYBRID PROPULSION SYSTEM); however, the VIN was not included in the recall. The manufacturer was notified of the failure but offered no assistance. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 129,000.
NHTSA complaint #11645966 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact was informed at a State Inspection that the gateway module had failed and needed to be replaced to complete the State Inspection. The vehicle was taken to the dealer, where the module smart data link was replaced. The vehicle was repaired. The contact related the failure to Ford Campaign Number: 22N15. The manufacturer was notified of the failure but denied reimbursement for the repair. The failure mileage was approximately 46,000.
NHTSA complaint #11626665 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM
The contact owns a 2021 Ford Escape. The contact stated that while the vehicle was inspected, it failed the emissions inspection. The vehicle was taken to a local dealer where it was diagnosed that the communication module was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The contact became aware of customer satisfaction 22n15 as a probable cause for the failure. The approximate failure mileage was 46,000.
NHTSA complaint #11625566 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Parked car in garage on saturday like normally done for 3+ years. Next thing, car is completely unresponsive. Will not start, honk doesnt work, no lights nothing. If this happened in the middle of the road (and it has happened to other drivers), its a safety issue. Tried jump starting, nothing works.
NHTSA complaint #11618658 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Brakes became sluggish and parking brake would not disengage. Towed car to Autonation Ford. They diagnosed and found "internal failure of electric brake booster requiring replacement. It took them 30 days to locate a part and complete repairs. Car had 41,634 miles and the cost was $3,087 not including my $2,406 rental charges before they offered a loaner. When I contacted Ford, they said it was out of warranty...I knew that.
NHTSA complaint #11612637 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact stated that the check engine warning light was illuminated, and the message that the vehicle had lost power was displayed. The contact disconnected the Hybrid setting and indicated the loss of power with the Hybrid battery. The failure was self-corrected; however, the failure still occurred intermittently. The contact became aware of NHTSA Campaign Numbers: 21V869000 (Electrical System, Hybrid Propulsion System) and 22V149000 (Electrical System, Hybrid Propulsion System). The vehicle was taken to the dealer where it was confirmed that the VIN was not included in the recalls. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer confirmed the VIN was not included in the recalls. The failure mileage was 50,000.
NHTSA complaint #11609772 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
vehicle was recalled 11+ months ago, but no remedy as yet been found. If the issue was so serious, why no repair procedure has been determined?
NHTSA complaint #11583767 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
My battery has died and needed replaced, there are transmission issues related to the recall and the power train failing.
NHTSA complaint #11577717 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Hybrid battery failure. Vehicle wouldn’t start and activated many warning notices on the instrument panel. Vehicle could not be shifted from the park position. Only way the vehicle could be moved was to activate the neutral tow feature which allowed shift knob to be moved from park to neutral position. Vehicle has since been taken to Conway Ford in Conway SC to be repaired via flatbed truck towing service. Conway Ford worked on the vehicle and determined that a hybrid battery module needed to be replaced. After replacement of module the hybrid issue remained unresolved. Ford has since approved Convey Ford replacement of the hybrid battery. Dealer is currently in the process of replacing hybrid battery. Prior to the hybrid failure there were no advance notices.
NHTSA complaint #11513168 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape Hybrid. The contact stated that after parking the vehicle, the next morning the vehicle lost electrical power and failed to start. The contact could only open the door by using the key manually. The vehicle was towed to the local dealer. The cause of the failure was not yet determined. The failure mileage was 14,000.
NHTSA complaint #11512814 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape Hybrid. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact stated that AAA was notified and was able to jumpstart the vehicle. Additionally, the contact stated that a message indicating to turn off the voltage to save power or restart vehicle appeared on the instrument panel. The vehicle was taken to the dealer where it was diagnosed, and the contact was informed to drive the vehicle more and the battery was replaced. The vehicle was repaired; however, the contact then stated that the front passenger’s side window inadvertently rolled down. The vehicle was taken to the dealer where it was diagnosed that the glider and sensor needed to be replaced. The vehicle was repaired. The contact related the failure to the NHTSA Campaign Number: 22V149000 (Electrical System, Hybrid Propulsion System). The manufacturer was not notified of the failure. The failure mileage was approximately 12,000. The VIN was not available.
NHTSA complaint #11510810 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:SEAT HEATER:WIRING HARNESS
The contact owns a 2021 Ford Escape. The contact stated that after driving for an hour and parking the vehicle, after picking up her coat from the passenger’s side seat she saw a burn mark on the seat with smoke coming from the seat. Additionally, the contact had a burning sensation in her eyes due to the strong chemical burning odor coming from the passenger’s seat. The contact did not seek medical assistance. There was no warning light illuminated. The dealer was notified of the failure and an appointment was scheduled for a diagnostic test. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 37,600.
NHTSA complaint #11502452 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM:PROPULSION SYSTEM
The contact owns a 2021 Ford Escape Hybrid. The contact stated that on several occasions, the electrical system had malfunctioned causing the vehicle to inadvertently shut off. The vehicle was taken to the local dealer who diagnosed that the 12-volt battery was faulty. The contact was informed that the vehicle was not included in the NHTSA Campaign Number: 21V869000 (Electrical System, Hybrid Propulsion System). The contact stated that the vehicle had experienced the failure listed in the recall. Additionally, while operating the vehicle, the Forward Collision Avoidance system activated; however, there was no vehicle or object nearby. The vehicle was taken to the local dealer who changed the Forward Collision Avoidance System sensitivity however the failure continued. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 500.
NHTSA complaint #11477134 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2021 Ford Escape. The contact stated while attempting to enter the vehicle there was unknown noise coming from the engine. The vehicle was unable to start and was only accessible using the key fob. There was no warning light illuminated. The contact was unable to start the vehicle. The vehicle was towed to the dealer. The vehicle was diagnosed with no failure; however, the dealer jumpstarted the vehicle. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 1,860.
NHTSA complaint #11473449 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
High Voltage battery warning occurs and gives possibility of shutting the car down
NHTSA complaint #11419434 — an unverified report by a vehicle owner.