18 of the
635 complaints about the 2000 Ford Excursion are about the
airbag system — 3% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
76,000 miles.
F
18
Complaints
16
Crashes
0
Fires
8
Injuries
Exactly what failed
Frontal
950.0%
AIR Bags
844.4%
Side/Window
15.6%
What owners said
Filed with NHTSA, in their own words.
Griffin, GA
AIR BAGS
2000 Ford Excursion recall was never done. Allan Vigil Ford in Clayton County GA disconnected my airbag, horn, and cruise control. They stated that a part was on order to complete the recall. We checked up on this over and over and over, the part was always "on order". This part was never installed/replaced on my car and the three things that were disconnected were never re-connected. Yet, they reported it as competed. This was 2010 I believe. Ford shows this recall as "complete", however it is not. We called Allan Vigil Ford recently, however no one will return our calls.
NHTSA complaint #11537112 — an unverified report by a vehicle owner.
at 187,000 milesDetroit, MICrash2 injured
AIR BAGS
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. WHILE DRIVING APPROXIMATELY 50 MPH, ANOTHER VEHICLE CRASHED INTO THE REAR PASSENGER DOOR OF THE CONTACT'S VEHICLE. THE VEHICLE SPUN OUT OF CONTROL AND CRASHED INTO THE HIGHWAY RAILING. THE AIR BAGS DID NOT DEPLOY. THE DRIVER AND PASSENGER WERE TRANSPORTED BY AMBULANCE TO THE HOSPITAL WITH MINOR INJURIES. THE VEHICLE TOWED TO AN IMPOUND YARD. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 187,000.
NHTSA complaint #10475322 — an unverified report by a vehicle owner.
at 145,000 milesDamascus, MDCrash
AIR BAGS:FRONTAL
SWERVED TO MISS A SQUIREL, PURSE FELL FROM CONSOLE AREA, REACHED WITH R HAND TO RETRIEVE, HEADON INTO TELEPHONE POLE TRAVELING APPROX 34MPH, AIRBAGS DIDN'T DEPLOY.
NHTSA complaint #10370803 — an unverified report by a vehicle owner.
at 187,000 milesWhite House, TNCrash1 injured
AIR BAGS
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. WHILE DRIVING 50 MPH SHE EXPERIENCED A FRONTAL VEHICLE CRASH. THE VEHICLE WAS COMPLETELY DESTROYED AND NONE OF THE AIR BAGS DEPLOYED. THE SEAT BELTS DID NOT SECURE HER INTO THE SEAT. THE CONTACT WAS INJURED WHEN HER BODY SLAMMED INTO THE STEERING COLUMN AND WINDSHIELD. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 187,000.
NHTSA complaint #10293238 — an unverified report by a vehicle owner.
at 75,000 milesNederland, TXCrash1 injured
AIR BAGS:FRONTAL
HEAD ON CRASH, AND AIRBAGS DID NOT OPEN.
NHTSA complaint #10221815 — an unverified report by a vehicle owner.
at 62,308 milesWestland, MICrash
AIR BAGS:FRONTAL
WHILE DRIVING MY 2000 FORD EXCURSION AT 35 MPH. ON A POSTED 35 MPH. ROAD ANOTHER DRIVER RAN A RED LIGHT, TO AVOID HITTING HIM I VEERED AWAY AND RAN OFF THE ROADWAY STRIKING A TREE HEAD ON. NO FRONT AIR-BAG DEPLOYMENT.
NHTSA complaint #10145506 — an unverified report by a vehicle owner.
at 100,550 milesWisconsin Rapids, WICrash1 injured
AIR BAGS
MY 2000 FORD EXCURSION INVOLVED IN A REAR END COLLISION - EXCURSION REAR ENDED ANOTHER VEHICLE - AIR BAGS DID NOT DEPLOY ON 8/3/05. EXCURSION WAS TRAVELING 60 MPH AND THE OTHER VEHICLE WAS STOPPED. I PURCHASED THE VEHICLE USED FROM A FORD DEALER. I CONTACTED FORD MOTOR COMPANY 8/9/05 TO REQUEST AN INVESTIGATION IN TO WHY THE AIR BAGS FAILED TO DEPLOY. THE INSURANCE IS GOING TO TOTAL OUT THE VEHICLE. I WOULD LIKE THE AIR BAG FAILURE TO BE INVESTIGATED BEFORE I LOOSE CONTROL OF THE VEHICLE BY SETTLING WITH THE INSURANCE COMPANY. THERE WERE NO WARNING SIGNS THAT THE AIR BAGS WERE DEFECTIVE. I CAN PROVIDE PICTURES IF NEEDED.
NHTSA complaint #10134050 — an unverified report by a vehicle owner.
at 76,000 milesAvon, INCrash1 injured
AIR BAGS
WHILE DRIVING 60 MPH THE VEHICLE HIT A TELEPHONE POLE HEAD ON. UPON IMPACT THE AIR BAGS DID NOT DEPLOY. THE CONSUMER SUSTAINED MINOR INJURIES. *AK THE DRIVER'S CHEST HIT THE STEERING WHEEL AND HIS CHIN HIT THE WINDSHIELD CRACKING IT. THE VEHICLE WAS TOTALED.
NHTSA complaint #10067219 — an unverified report by a vehicle owner.
at 35,000 milesBelchertown, MACrash1 injured1 killed
AIR BAGS:FRONTAL
AIRBAGS FAILED TO WORK IN 35 MPH CRASH.
NHTSA complaint #10045960 — an unverified report by a vehicle owner.
Fort Smith, ARCrash
AIR BAGS
VEHICLE WAS FORCED OFF THE ROAD AND TURNED ONTO ITS RIGHT SIDE AND THE AIR BAGS DID NOT INFLATE. *MR THE VEHICLE HIT THE GRAVEL. *SCC *JB (LAWYER, GARY UDOUJ ON BEHALF OF CLIENT
NHTSA complaint #10044083 — an unverified report by a vehicle owner.
at 28,000 milesMacomb, MICrash
AIR BAGS:FRONTAL
2000 FORD EXCURSION WAS INVOLVED IN A HEAD ON COLLISION WITH A FORD FOCUS. THE AIR BAGS DID NOT DEPLOY. $ 10,000.00 IN DAMAGE WAS DONE TO EXCURSION AND FOCUS WAS TOTALED.
NHTSA complaint #10038774 — an unverified report by a vehicle owner.
Jacksonville, FLCrash
AIR BAGS
THE VEHICLE WAS INVOLVED IN AN ACCIDENT. THE VEHICLE WAS TRAVELING AT 40 MPH AND HIT THE PASSENGER SIDE OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY.
NHTSA complaint #10019498 — an unverified report by a vehicle owner.
Griffin, GACrash
AIR BAGS:FRONTAL
CONSUMER STATES THAT WHILE DRIVING AT 30-45 MPH THE CONSUMER HIT A TREE STRAIGHT ON, AND NONE OF THE AIR BAGS DEPLOYED. CONTACTED DEALER.
NHTSA complaint #8019698 — an unverified report by a vehicle owner.
Walnut, CACrash3 injured
AIR BAGS:FRONTAL
WE WERE RUN OFF THE ROAD ON I-70 TRAVELING THROUGH MOAB, UTAH WHEN OUR EXCURSION SMASHED HEAD ON INTO THE SIDE OF A FROZEN SOLID ROCK HILL TRAVELING 80 MPH. WE WERE THEN LAUNCHED INTO THE AIR AND PROCEEDED TO FLIP END OVER END SEVERAL TIMES BEFORE COMING TO A HALT AT THE BOTTOM OF THE RAVINE UPSIDE DOWN. THE FRONT END OF THE VEHICLE IS GONE ALONG WITH THE TOP AND BACK END. AT NO TIME DID THE AIRBAGS DEPLOY. WE CONTACTED FORD TO REPORT THIS PROBLEM AND AFTER FINISHING THEIR INVESTIGATION WE WERE TOLD THAT THE IMPACT TO THE FRONT END OF OUR VEHICLE WAS NOT SUBSTANTIAL ENOUGH TO CAUSE THE AIRBAGS TO DEPLOY. WE HAVE SEVERAL PICTURES OF THIS VEHICLE AFTER THE CRASH AND IT IS CLEAR THAT THE IMPACT WAS HARD ENOUGH. MY HUSBAND SUFFERED A SEVERED TONGUE, CHEST AND NECK INJURIES AND VARIOUS ABRASIONS. I SUFFERED A CUT ABOVE MY LEFT EYE, CHEST INJURIES, AND ABRASIONS. OUR DAUGHTER ONLY SUFFERED FROM SEVERAL ABRASIONS. NO ONE WAS SERIOUSLY INJURED, HOWEVER, MY HUSBAND AND I BOTH STILL SUFFER FROM ONGOING CHEST PAIN. FORD HAS BEEN COMPLETELY UNCOOPERATIVE WITH OUR EFFORTS IN PROVIDING THIS INFORMATION. I HOPE THE INFORMATION PROVIDED WILL REQUIRE FORD TO, ONCE AGAIN, RE EVALUATE THEIR SAFETY FEATURES AND EQUIPMENT. THANK YOU. SINCERELY, [XXX]. *AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #742070 — an unverified report by a vehicle owner.
Carlisle, PACrash
AIR BAGS:FRONTAL
CONSUMER IMPACTED A POLE AT APPROXIMATELY 20-25 MPH. AIRBAGS FAILED TO DEPLOY. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.
NHTSA complaint #883261 — an unverified report by a vehicle owner.
Williamsville, NY
AIR BAGS
PASSENGER SIDE AIRBAG WARNING LIGHT STAYS ON. WHEN I BROUGHT THE VEHICLE TO BE REPAIRED AT THE DEALER I WAS INFORMED THAT A NEW ASSEMBLY NEEDED TO BE ORDERED DUE TO A DEFECTIVE ONE. I WAS ALSO TOLD THAT THE AIRBAG MAY NOT DEPLOY IN AN ACCIDENT. I BROUGHT IT BACK AND HAD IT FIXED. THE SAME PROBLEM HAS OCCURRED AND ANOTHER AIRBAG ASSEMBLY MUST BE INSTALLED.
NHTSA complaint #739691 — an unverified report by a vehicle owner.
Waxhaw, NCCrash3 injured
AIR BAGS:SIDE/WINDOW
WHEN CONSUMER'S VEHICLE CRASHED INTO THE SIDE OF A 92 MERCURY AT ABOUT 45 MPH THERE WAS NO DEPLOYMENT OF THE DRIVER'S SIDE OR PASSENGER'S SIDE AIR BAGS. FRONT END WAS MORE THAN 25%. DAMAGED.TRUCK WILL BE REPAIRED. PLEASE PROVIDE ANY FURTHER INFORMATION.
NHTSA complaint #864298 — an unverified report by a vehicle owner.
Alexandria, KYCrash
AIR BAGS:FRONTAL
WHILE TRAVELING 15 MPH AND MAKING A TURN, AND AS A RESULT OF AN ACCIDENT, AIR BAGS DID NOT DEPLOY. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #861841 — an unverified report by a vehicle owner.