75 of the
635 complaints about the 2000 Ford Excursion are about the
braking system — 12% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
55,750 miles.
I PURCHASED THIS TRUCK 3 MONTHS AGO FROM MIKE MAROONEY NORTH. WHEN I GOT HOME I NOTICED IT WOULD NOT STAY IN PARK AT ALL. THIS CAUSED IT TO ROLL DOWN THE STREET WITH MY BABY IN IT. I HAVE MADE OVER 50 ATTEMPTS TO GET THE DEALER TO PUT ME IN A SAFE VEHICLE OR REFUND THE $3200 BACK. THEY REFUSE TO CALL ME BACK OR EMAIL ME. THEY TOLD ME IT WAS FIXED AFTER 3 DAYS BUT IT WASNT.
NHTSA complaint #11171884 — an unverified report by a vehicle owner.
at 134,000 milesMacdoel, CA
SERVICE BRAKES
IT'S HAPPENED BE FOR BUT NEVER SO SCARY. WE WERE COMING DOWN ONE OF THE MOUNTAINS ON HIGHWAY 299. WE WERE,DOING THE SPEED LIMIT OF 55. AND AS WE APPLIED THE BRAKE IT STARTED PULLING TO THE RIGHT. LIKE IT WAS GONNA GO OFF THE ROAD. IT ALSO WAS VIBRATING SO BAD IT FELT LIKE IT WAS GOING TO FALL APART. WE PULLED OVER CHECKED FOR LOOSE BOLTS. TIRE IMPERFECTIONS BUT NOTHING.
NHTSA complaint #10851524 — an unverified report by a vehicle owner.
at 20,000 milesWest Kelowna, 00
SERVICE BRAKES, HYDRAULIC
EXTENDED BRAKING DISTANCES REPORTED TO DEALERSHIP WITHIN FIRST 20,000 KMS. IMPOSSIBLE TO INVOKE ANTILOCK PULSING ON HARD BRAKING ON DRY PAVEMENT. DEALER CHECKED FULL BRAKE SYSTEM AND FOUND NO PROBLEMS. AFTERMARKET PADS IMPROVED THE PROBLEM. REPEATED WARPING OF ROTORS FOR THE FIRST 50-60,000 KMS, THEN MYSTERIOUSLY ONLY MINOR WARPING ON EXTENDED BRAKE USE.
NHTSA complaint #10355192 — an unverified report by a vehicle owner.
at 92,000 milesMchenry, IL
SERVICE BRAKES, HYDRAULIC
2000 FORD EXCURSION WITH LESS THAN 100,000 MILES, WELL MAINTAINED AND ORIGINAL OWNER. BRAKES FAILED WHEN REAR BRAKE LINE BURST ON THE FRAME RAIL WHILE APPLYING THE BRAKES TO SLOW, THIS WAS NOT A PANIC STOP WHICH WOULD INDUCE A HIGH PRESSURE IN THE LINE. I WAS ABLE TO MAKE A SAFE STOP AND WAS PERPLEXED BY THIS FAILURE. THERE WAS NO EARLY WARNING OF THIS FAILURE AND IN FACT THE VEHICLE WAS AT THE DEALER TWO DAYS PRIOR FOR OIL CHANGE AND NEW BATTERIES AND NO MENTION OF LOW BRAKE FLUID OR LEAK IN THE BRAKE SYSTEM. AFTER CONSULTING WITH LOCAL REPAIR FACILITIES THEY STATE THIS IS A KNOWN PROBLEM, I DO NOT BELIEVE A VEHICLE THAT IS PROPERLY MAINTAINED SHOULD HAVE A SUDDEN AND CATASTROPHIC BRAKE LINE FAILURE THAT IS ONLY 10 YEARS OLD AND I'M SURE THERE MUST BE ACCIDENTS RELATED TO SIMILAR VEHICLES.
NHTSA complaint #10311493 — an unverified report by a vehicle owner.
at 40,000 milesWeed, CA
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
DT: THE CONTACT STATED WHILE DRIVING AT 40 MPH THE VEHICLE RATTLED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP. THE FIRST TIME THE FRONT ROTORS HAD TO BE TURNED. SEVERAL THOUSAND MILES LATER THE PROBLEM RECURRED. HE TOOK THE VEHICLE TO THE DEALERSHIP AGAIN. THIS TIME IT WAS THE REAR WHEEL ROTORS. THE ROTORS WERE TURNED. THE THIRD TIME HE TOOK THE VEHICLE TO THE DEALER HAVE IT SERVICED. THIS TIME THE BRAKE PADS, AND ROTORS WERE TURNED. THE DEALERSHIP TOLD HIM IT WAS THE DESIGN OF THE BRAKE SYSTEM, THE ROTORS WERE TOO SMALL FOR THE BRAKE SYSTEM. ALL REPAIRS HAVE BEEN MADE AT THE CONTACTED EXPENSE. *AK UPDATED 1/19/2006 - THE FRONT ROTORS WARPED WHICH CAUSED PULSATION WHILE BRAKING.
NHTSA complaint #10144863 — an unverified report by a vehicle owner.
at 104,000 milesVictoria, TX
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT DISC BRAKE ROTORS WARP UNDER NORMAL DRIVING CONDITIONS. THIS RESULTS IN EXTREMELY VIOLENT SHUDDERING AND SHAKING OF THE STEERING WHEEL WHILE BRAKING AT SPEEDS OVER 40 MPH. RAPID BRAKING AT FREEWAY SPEEDS ARE HIGH RISK FOR LOSS OF CONTROL AND COLLISION. I BOUGHT THIS EXCURSION USED WITH ~48,000 MILES AND HAVE HAD THE ROTORS RESURFACED AT ~ 60, 000 AND 84,000 MI. AT 93,000 MILES I HAD TO REPLACE ALL 4 ROTORS BECAUSE OF REPEATED SHUDDERING FROM ROTOR WARPAGE AND WEAR WHICH COST ME OVER $500 ON TOP OF THE $400 I SPENT AT 84,000 MILES FOR A BRAKE JOB. SIX MONTHS AND 14,000 MILES LATER I AM HAVING THE SAME PROBLEM AND NOW THE DEALER TELLS ME THERE IS A FORD SERVICE BULLETIN RECOMMENDING A NEW TYPE OF PAD. THEY ALSO TOLD ME THEY HAVE FOUR OTHER EXCURSION OWNERS THAT ARE HAVING THE SAME COMPLAINTS AND SAFETY CONCERNS REQUIRING SIMILAR REPAIRS. THE FRONT ROTORS ARE INSUFFICIENTLY ENGINEERED FOR THE SIZE AND WEIGHT OF THIS VEHICLE, AND PRESENTS A SAFETY RISK FOR EXCURSION OWNERS AS WELL AS SURROUNDING MOTORISTS. FORD KNOWS THEY HAVE A PROBLEM BUT INSTEAD OF DOING THE RIGHT THING AND FIXING IT THEY ARE BLEEDING CONSUMERS FOR REPAIRS OF A FAULTY DESIGN WHILE THE GOVERNMENT DOES NOTHING ABOUT IT.
NHTSA complaint #10142763 — an unverified report by a vehicle owner.
at 60,000 milesPlano, TX
SERVICE BRAKES, HYDRAULIC
VEHICLE WAS PARKED IN MY GARAGE. I WAS IN THE GARAGE AT THE TIME. BEGAN SMELLING BURNING ELECTRICAL SMELL. FOUND WHITE SMOKE COMING OUT OF ENGINE COMPARTMENT, INCREASING DRAMATICALLY IN VOLUME. IN JUST A FEW MOMENTS, THE SMOKE WAS A SOLID CURTAIN COMING FROM THE GAP BETWEEN THE HOOD AND DRIVER SIDE FRONT FENDER. OPENED HOOD AND FOUND AN ELECTRICAL SWITCH ON THE BRAKE SYSTEM MASTER CYLINDER CREATING THE SMOKE. USING A RAG I PULLED THE SWITCH AWAY FROM THE CYLINDER AND IT WAS MELTED IN HALF. THE PART OF THE SWITCH CONNECTED TO THE ELECTRICAL WIRE CONTINUED TO SMOKE. I DISCONNECTED THE REMAINING PIECE OF THE SWITCH FROM THE WIRE AND IT STOPPED SMOKING BUT EVERYTHING WAS HOT.
NHTSA complaint #10129605 — an unverified report by a vehicle owner.
Sault Ste. Marie, 00
PARKING BRAKE:CONVENTIONAL:MECHANICAL
PARK BRAKE ASSEMBLY SPLIT IN 2, COMPLETE FAILURE OF PARK BRAKE AND UNIT FAILURE. WHOLE UNIT MUST BE REPLACED, HARDLY EVER USED, SO IT SHOULD NOT HAVE FAILED
NHTSA complaint #10120958 — an unverified report by a vehicle owner.
Sault Ste. Marie, 00
PARKING BRAKE:CONVENTIONAL:MECHANICAL
PARK BRAKE ASSEMBLY SPLIT IN 2, COMPLETE FAILURE OF PARK BRAKE AND UNIT FAILURE. WHOLE UNIT MUST BE REPLACED, HARDLY EVER USED, SO IT SHOULD NOT HAVE FAILED
NHTSA complaint #10120959 — an unverified report by a vehicle owner.
at 59,500 milesReynoldsburg, OH
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHILE BRAKING AT HIGHWAY SPEEDS STEERING WHEEL PULLED TO THE LEFT/RIGHT AND SHIMMIED INTERMITENLLY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM.
NHTSA complaint #10115262 — an unverified report by a vehicle owner.
Mack, CO
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE REAR WINDSHIELD WIPER DOES NOT OPERATE DUE TO THE SPRING. ALSO, THE BRAKES DO NOT FUNCTION PROPERLY DUE TO THE BRAKE ROTORS. THE VEHICLE WILL NOT STOP ACCORDINGLY.
NHTSA complaint #10112904 — an unverified report by a vehicle owner.
at 52,000 milesMonroe, MI
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
MY EXCURSION HAS BEEN TO THE DEALERSHIP 8+ TIMES SINCE PURCHASE IN 12-2002. THE BRAKES AND SUSPENSION ARE THE TOP RECURRING PROBLEMS. I DO NOT HAVE ENOUGH ROOM TO CONCLUDE ALL PROBLEMS. BRAKES HAVE BEEN SERVICED 3 TIMES AT DEALERSHIP, I HAVE ASKED THEM TO LOOK AT THE BRAKES TWO TIMES IN THE LAST TWO MONTHS BECAUSE OF DIFFICULTY STOPPING, THEY FIND NO PROBLEMS. I DON'T SEE HOW THEY CAN TELL WHEN MY MILEAGE IN IS THE SAME AS MY MILEAGE OUT. I DON'T THINK FORD WANTS TO DEAL WITH THIS PROBLEM. THEY ARE WAITING FOR SOMEONE TO DIE, AND IN THIS HUGE VEHICLE IT IS GOING TO HAVE TO BE A MAJOR ACCIDENT FOR THAT TO OCCUR. WHY DOES SOMEONE HAVE TO DIE BEFORE THIS VEHICLE IS RECALLED. I AM AFRAID FOR MY AND MY FAMILY'S LIFE. I BOUGHT THIS VEHICLE FOR SAFETY AND COMFORT, AND I AM AFRAID OF IT. I HAVE TRIED TRADING IT IN BUT WORD MUST BE OUT BECAUSE NO ONE WANTS TO GIVE ME ANYTHING FOR IT. WHAT DO MYSELF AND SO MANY OTHERS HAVE TO DO TO GET THIS PROBLEM TAKEN CARE OFF.
NHTSA complaint #10100441 — an unverified report by a vehicle owner.
Washington, DC
SERVICE BRAKES, HYDRAULIC
PROBLEMS EXPERIENCED WITH BRAKES ON 2000 FORD EXCURSION. *BF A SQUEALING AND CLUNKING NOISE COULD BE HEARD WHILE APPLYING THE BRAKES. THE VEHICLE HAS AN EXTENDED WARRANTY BUT THE DEALER REFUSES TO REPAIR THE PROBLEMS. THE CONSUMER HAS REPLACED THE ROTORS (TWICE), PADS AND OTHER COMPONENTS.
NHTSA complaint #10098932 — an unverified report by a vehicle owner.
at 90,000 milesHomer Glen, IL
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER STATED BRAKES WORE OUT PREMATURELY. THIS PART WAS REPLACED EIGHT TIMES. AS A RESULT WHEN APPLYING THE BRAKES STEERING WHEEL VIBRATED VIOLENTLY.
NHTSA complaint #10097888 — an unverified report by a vehicle owner.
at 82,000 milesOrland Park, IL
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
BRAKES WORE OUT PREMATURELY. THE PART WAS REPLACED NINE TIMES. AS A RESULT, WHEN APPLYING THE BRAKES STEERING WHEEL VIBRATED VIOLENTLY.
NHTSA complaint #10097765 — an unverified report by a vehicle owner.
Roseburg, OR
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES SQUEAKING AFTER 500 MI. TOOK IT TO DEALER, THEY STATED IT WAS NORMAL DUE TO NEW TYPE PADS WITH METAL CONTENT. BEGAN SHUDDERING AND PULLING TO SIDE AT 10K MILES. ROTORS TURNED 3 TIMES BETWEEN 10K AND 35K MILES. ROTORS & PADS REPLACED AT 35K MILES. TURNED AGAIN AT 42K MILES. PROBLEM PERSISTS. DEALER STATES IT IS DUE TO DRIVING HABITS.
NHTSA complaint #10086892 — an unverified report by a vehicle owner.
at 84,832 milesJohnsburg, NY
SERVICE BRAKES, HYDRAULIC
VEHICLE PULLS LEFT WHILE BRAKING, AND PAINT IS PEELING IN THE WHEEL WELLS.*MR THE PROBLEM WAS CONFIRMED BY THE DEALER'S TECHNICIAN WHO MADE RECOMMENDATIONS TO CORRECT THE PROBLEMS. DUE TO THE EXCESSIVE COST THE CONSUMER DECIDED TO HAVE THE VEHICLE REPAIRED AT A LOCAL REPAIR SHOP. THE REPAIR SHOP CORRECTED THE PROBLEM THAT THE DEALER RECOMMENDED BUT THAT DID NOT RESOLVE THE ISSUE. THE VEHICLE WAS RETURNED TO THE DEALER WHO EXPLAINED THAT THE REPAIR WOULD BE COSTLY. THE CONSUMER LATER RECEIVED A SERVICE BULLETIN (03-19-10 DATED SEPTEMBER 9, 2003) WHICH WAS IN REFERENCE TO A BRAKING PROBLEM. THE CONSUMER DOES NOT FEEL COMFORTABLE DRIVING THE VEHICLE.
NHTSA complaint #10083363 — an unverified report by a vehicle owner.
at 18,000 milesEnka, NC
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT ROTORS WERE BADLY WARPED AT 18,000 MILES. THE DEALER REPLACED THE ROTORS UNDER WARRANTY, BUT ARE WARPED AGAIN AT 23,000 MILES. POOR DESIGN AND A SAFETY HAZARD.
NHTSA complaint #10080871 — an unverified report by a vehicle owner.
at 24,000 milesTemple, TX
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS
WHEN APPLYING THE BRAKES THE VEHICLE VIBRATED AND SHUDDERED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS.
NHTSA complaint #10064811 — an unverified report by a vehicle owner.
Piney Flats, TN
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE CONSUMER TOOK THE VEHICLE TO THE DEALERSHIP FOR AN INSPECTION. THE MECHANIC INFORMED THE CONSUMER THAT BOTH FRONT ROTORS CRACKED. THE CONSUMER HAD THE ROTORS REPLACED. *AK THE CONSUMER HAD CONTINUOUS PROBLEMS WITH THE BRAKES AND ROTORS.
NHTSA complaint #10050173 — an unverified report by a vehicle owner.
at 36,000 milesCambria Heights, NYCrash
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN THE BRAKE PEDAL WAS DEPRESSED IT FAILED TO STOP THE VEHICLE IMMEDIATELY, AND THE ENTIRE FRONT END VIBRATED. THIS RESULTED IN EXTENDED STOPPING DISTANCE. ON ONE OCCASION, THE VEHICLE WAS INVOLVED IN A REAR END COLLISION. DEALERSHIP REPLACED OR RESURFACED BRAKE ROTORS EVERY THREE TO FOUR MONTHS. *AK
NHTSA complaint #10044470 — an unverified report by a vehicle owner.
Hebron, KY
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE APPLYING THE BRAKE PEDAL VEHICLE FAILED TO RESPOND . ALSO, BRAKE LIGHT APPEARED ON THE DASHBOARD WITHOUT PRIOR WARNING.
NHTSA complaint #10034058 — an unverified report by a vehicle owner.
Hebron, KY
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT
WHILE APPLYING THE BRAKE PEDAL VEHICLE FAILED TO RESPOND . ALSO, BRAKE LIGHT APPEARED ON THE DASHBOARD WITHOUT PRIOR WARNING.
NHTSA complaint #10034058 — an unverified report by a vehicle owner.
Browning, MT
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHILE DRIVING AT ANY SPEED AND WITH NO WARNING BRAKE ROTORS WORE OUT, CAUSING EXTENDED STOPPING DISTANCE. DEALER NOTIFIED.
NHTSA complaint #10024616 — an unverified report by a vehicle owner.
Jefferson, NY
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
WHEN APPLIED THE BRAKE AT ANY SPEED VEHICLE VIBRATE. DEALER NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #10022667 — an unverified report by a vehicle owner.
Jefferson, NY
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WHEN APPLIED THE BRAKE AT ANY SPEED VEHICLE VIBRATE. DEALER NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #10022667 — an unverified report by a vehicle owner.
Jefferson, NY
SERVICE BRAKES, AIR:ANTILOCK
WHEN APPLIED THE BRAKE AT ANY SPEED VEHICLE VIBRATE. DEALER NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #10022667 — an unverified report by a vehicle owner.
Tempe, AZ
SERVICE BRAKES, HYDRAULIC
WHILE BRAKING, VEHICLE VIBRATES AND SHUDDERS. *MR *NLM *DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT -OVER TO ARTEMIS**738752
NHTSA complaint #10006380 — an unverified report by a vehicle owner.
at 62,000 milesMTN Home AFB, ID
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
FRONT ROTORS CONTINUALLY WARPING REGARDLESS OF DRIVING HABITS. TURNED ROTORS TWICE IN LESS THAN 10,000 MILES AND REPLACED THEM ONCE. I WAS TOLD BY THE DEALER, IT WAS DUE TO THE ROTORS BEING TOO SMALL FOR SUCH A HEAVY VEHICLE.
NHTSA complaint #10014069 — an unverified report by a vehicle owner.
at 17,000 milesAlexandria, VA
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I TOO HAVE EXPERIENCED WARPED ROTORS UNDER NORMAL OPERATION. I HAVE OWNED MY 2000 EXCURSION SINCE NEW AND HAVE ALREADY HAD MY ROTORS RESURFACED ONCE. THEY LASTED APPROXIMATELY THREE MONTHS BEFORE HAVING TO HAVE THEM DONE AGAIN. MY LAST VISIT COST ME $500 AND I EXPECT NOTHING LESS FROM THE DEALER THIS TIME. THE HARMONIC PERIOD SEEMS TO BE MOST PRONOUNCED WHEN BRAKING AT 50 MPH WITH THE SEVERITY DECREASING AT A STANDARD BELL CURVE ABOVE AND BELOW THAT SPEED. I AM CONCERNED OF MY SAFETY WHEN HAVING TO BRAKE AT HIGHWAY SPEEDS FROM LOSS OF CONTROL OR FAILURE. BASED ON THE COMPLAINTS I HAVE VIEWED, I WOULD BE IN FAVOR OF A CLASS-ACTION SUIT WITH A REDESIGN OR BUY-BACK REMEDY.
NHTSA complaint #10008217 — an unverified report by a vehicle owner.