12 of the 635 complaints about the 2000 Ford Excursion are about the seats — 2% of everything reported for this model year. Half of the failures with a mileage on record happened before 150,000 miles.
12
Complaints
0
Crashes
4
Fires
1
Injuries
Filed with NHTSA, in their own words.
SEATS
THE FRONT RIGHT SEAT OCCUPANT HAD USED THE SEAT HEATER. THE NEXT DAY, THE SEAT COVER AND CUSHION WAS BURNED THROUGH. THE VEHICLE WAS PARKED IN THE DRIVEWAY AT HOME. APPARENTLY THE HEATING ELEMENT CAUGHT FIRE.
NHTSA complaint #11072763 — an unverified report by a vehicle owner.
SEATS
FRONT PASSENGER SEAT CAUGHT FIRE AND BURNED A HOLE IN THE SEAT WITH MY DAUGHTER SEATED IN IT WHILE WE WERE DRIVING.
NHTSA complaint #11064149 — an unverified report by a vehicle owner.
SEATS
TURNED ON MY HEATED DRIVERS SEAT AS I LEFT MY DRIVEWAY, SHORTLY AFTER I SMELLED SOMETHING BURNING. PULLED INTO STORE PARKING LOT, TURNED EXCURSION OFF, GOT OUT, THINKING IT WAS SOMETHING IN THE ENGINE OR BRAKES. DIDN'T FIND ANYTHING. FINISHED MY DAY, ARRIVED HOME AND NOTICE A BLACKISH BROWN AREA ON DRIVERS SEAT. FURTHER INSPECTION WAS THAT THE SEAT HAD A BURNT AREA. THANK GOODNESS WHEN I PULLED INTO THE PARKING LOT EARLIER THAT I TURNED THE EXCURSION OFF THUS DISENGAGING THE HEAT SEAT. OTHERWISE I FEEL THE EXCURSION WOULD HAVE CAUGHT ON FIRE.
NHTSA complaint #10810602 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
TL* THE CONTACT OWNS A 2000 FORD EXCURSION. THE CONTACT WAS SITTING IN THE DRIVER'S SEAT WITH THE ENGINE OFF WHEN HE SMELLED A BURNING ODOR. HE THEN OBSERVED THE FRONT PASSENGER HEATED SEAT IGNITED INTO FLAMES. THE CONTACT EXTINGUISHED THE EXTENSIVE FLAMES. THE FRONT PASSENGER SEAT WAS COMPLETELY DESTROYED. THE AUTHORIZED DEALER WAS NOTIFIED OF THE FAILURE AND THEY ADVISED THAT THE VEHICLE BE INSPECTED. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10345944 — an unverified report by a vehicle owner.
SEATS
THE PASSENGER SEAT WARMER STARTED TURNING OFF AND ON AT ITS OWN WILL. EVENTUALLY THE SET GOT SO HOT IT STARTED SMOLDERING. UPON PULLING THE LEATHER BACK WE FOUND THE FOAM MATERIAL TO BE BURNING AWAY. TOOK AN EXTINGUISHER TO PUT FIRE OUT. HAVE REMOVED FUSE SO FUTURE OCCURRENCES DON'T HAPPEN.
NHTSA complaint #10324101 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
2000 FORD EXCURSION DIESEL. SEAT HEATER IN PASSENGER SIDE OVERHEATED AND BURNED OUT ALL WIRING IN THE SEAT BASE AT 96,000 MILES.
NHTSA complaint #10104911 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
2000-2005 FORD EXCURSION MANUFACTURED WITH NO CENTER POSITION SHOULDER HARNESS OR 3RD SEAT HEAD RESTRAINT. FORD SHOULD OFFER RETROFIT KIT TO UPDATE VEHICLE.
NHTSA complaint #10102927 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
I OWN A 2000 FORD EXCURSION AND HAVE HAD PROBLEMS WITH THE ROTORS WARPING SINCE NEW. THE DEALERS HAVE SAID I WAS THE ONLY ONE WITH THIS PROBLEM BUT AFTER SEEING THIS WEB SITE I SEE THAT IS NOT TRUE. ALSO I HAD THE BEARINGS GO OUT IN THE RIGHT FRONT WHEEL ALMOST LEADING TO THE TIRE FALLING OFF IF MY WIFE HAD NOT NOTICED IT IN TIME. THE ROTORS HAVE BEEN REPLACED TWICE HAVE BEEN TURNED AT LEAST EVERY 15,000 MILES SINCE NEW I HAVE AROUND 80,000 MILES NOW. THE DEALER DID THE BRAKES THREE TIMES UNTIL THE WARRNTY RAN OUT AT 36,000 MILES I HAVE HAD THEM FIXED MYSELF SINCE THEN. THIS TRUCK IS SAID TO BE HEAVY DUTY AND I ONLY TOW A CAMPER WITH IT TWICE A YEAR 60 MILE ROUND TRIP I FEEL LIKE I SHOULD NOT BE HAVING THIS KIND OF PROBLEM. THE SEVERE SHAKING THAT IS CAUSED BY THIS MAKES IF DIFFICULT TO DRIVE FOR MY WIFE SINCE SHE IS THE PRIMARY DRIVER OF THE CAR. I CANNOT WAIT TILL MY LEASE RUNS OUT SO I CAN GET RID OF THIS CAR. THE DEALERS WILL NOT HELP ME AT ALL. THANK FOR AND HELP YOU MIGHT CAN GIVE WILLIAM ANDREWS
NHTSA complaint #10002977 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:POWER ADJUST
I OWN A 2000 FORD EXCURSION AND HAVE HAD PROBLEMS WITH THE ROTORS WARPING SINCE NEW. THE DEALERS HAVE SAID I WAS THE ONLY ONE WITH THIS PROBLEM BUT AFTER SEEING THIS WEB SITE I SEE THAT IS NOT TRUE. ALSO I HAD THE BEARINGS GO OUT IN THE RIGHT FRONT WHEEL ALMOST LEADING TO THE TIRE FALLING OFF IF MY WIFE HAD NOT NOTICED IT IN TIME. THE ROTORS HAVE BEEN REPLACED TWICE HAVE BEEN TURNED AT LEAST EVERY 15,000 MILES SINCE NEW I HAVE AROUND 80,000 MILES NOW. THE DEALER DID THE BRAKES THREE TIMES UNTIL THE WARRNTY RAN OUT AT 36,000 MILES I HAVE HAD THEM FIXED MYSELF SINCE THEN. THIS TRUCK IS SAID TO BE HEAVY DUTY AND I ONLY TOW A CAMPER WITH IT TWICE A YEAR 60 MILE ROUND TRIP I FEEL LIKE I SHOULD NOT BE HAVING THIS KIND OF PROBLEM. THE SEVERE SHAKING THAT IS CAUSED BY THIS MAKES IF DIFFICULT TO DRIVE FOR MY WIFE SINCE SHE IS THE PRIMARY DRIVER OF THE CAR. I CANNOT WAIT TILL MY LEASE RUNS OUT SO I CAN GET RID OF THIS CAR. THE DEALERS WILL NOT HELP ME AT ALL. THANK FOR AND HELP YOU MIGHT CAN GIVE WILLIAM ANDREWS
NHTSA complaint #10002977 — an unverified report by a vehicle owner.
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
HEADRESTS ARE NOT AVAILABLE FOR ANY OF THE 3RD SEAT BENCHES. THIS COULD CAUSE SPINAL INJURIES IN A CRASH ESPECIALLY FOR CHILDREN.
NHTSA complaint #763120 — an unverified report by a vehicle owner.
SEATS
SEAT TRACKS FOR SEAT TO BE MOVED BACK AND FORTH ARE EXCESSIVELY SHARP AND UNPROTECTED. TWO PEOPLE HAVE BEEN INJURED.
NHTSA complaint #881227 — an unverified report by a vehicle owner.
SEATS
MIDDLE SEAT AFTER LAYING DOWN TO CARRY CARGO WILL NOT LOCK INTO PLACE AND SEAT SLAMS INTO BACK OF FRONT SEATS AND CONSOLE, SEAT BELT SMASHED PASSENGERS WHEN SEAT PROJECTS FORWARD AT A HIGH RATE OF SPEED
NHTSA complaint #735835 — an unverified report by a vehicle owner.