Owners have filed 20 complaints
about the 2012 Ford F-550 with NHTSA between 2012 and 2024.
The largest single group is the engine & cooling.
Across this model's run it ranks 1 of 6 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 56
Against the median year of the Ford F-550. 50 means typical for this
model; 100 means roughly double.
Severity — 100
35% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 21
13% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
16.3%
25,000 – 49,999 miles
212.5%
50,000 – 74,999 miles
637.5%
75,000 – 99,999 miles
16.3%
100,000 – 149,999 miles
531.3%
150,000+ miles
16.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 2012peak 3May 2024
NHTSA investigations into the 2012 Ford F-550
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
RQ14005Opened 13 Jan 2015Closed 15 Mar 2016ELECTRICAL SYSTEM:SOFTWARE
Vehicle Commanded Engine Shutdown
The Office of Defects Investigation (ODI) opened this RQ to investigate allegations that the scope and remedy of safety recall 13V-535 were inadequate. Recall 13V-535 was limited to a relatively small population of Ambulance Package vehicles and ODI received complaints of pickup trucks and Fire Engine Prep Package vehicles being affected by the same defect. Ford manufactured approximately 555,985 subject vehicles between February 22, 2010 and January 30, 2015 that may be affected by defective EGT sensors and Powertrain Control Module (PCM) software calibration. The subject vehicles are equippe...
PE13038Opened 15 Nov 2013Closed 9 Mar 2014FUEL SYSTEM, OTHER:STORAGE
CNG Fuel Container Securement
The Office of Defects Investigation (ODI) is aware of 1 incident related to the alleged defect. By letter dated January 10, 2014, Almared, Inc. (doing business as A-1 Alternative Fuel Systems) has notified ODI that it has conducted a safety recall (NHTSA Recall No. 14V-040) to address a safety defect in 18 model year 2011-2012 Ford F-550 transit buses manufactured between May 2011 and April 2013. These vehicles have been altered by A-1 to contain one or more compressed natural gas (CNG) fuel containers. According to A-1, the brackets securing passenger side CNG fuel containers to the vehicle c...
Recalls on the 2012 Ford F-550
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20194205,327 units in Canada
Other
Issue: This recall is for aftermarket replacement rear window glass produced by Vitro Automotriz. Certain rear window glass may not have been properly tempered. If the window breaks, the glass may separate into large pieces instead of very small ones. Note: This is a voluntary recall that is not being conducted under the requirements of the Motor Vehicle Safety Act. Safety Risk: Glass that breaks in to large pieces could create a risk of injury. Corrective Actions: The company will notify consumers by mail and instruct them to inspect the designation code marked on the rear window glass. Products affected by this recall have the designation “DOT 287” along with the lettering “VMR” (Replacement Market) and a date code that is before July 2019. This information is printed on the bottom corner of the glass. Consumers should contact Vitro's customer service at 1-412-995-6457 or argbacklites@vitro.com to arrange for replacement of the glass.
Recall 201512596 units in Canada
Engine
Certain ambulance or fire package vehicles with 6.7L diesel engines may experience a "stop safety now" warning message and 5 audible chimes if an Exhaust Gas Temperature (EGT) sensor fault is detected. Engine torque would be gradually reduced by 70 percent over a period of 45 seconds to a power-reduced level that is maintained. During this time, there would be no effect on steering, braking, lighting, electrical, or restraint systems, allowing the operator to maneuver the vehicle to a safe location. Such an occurrence could also result in an engine shut down and subsequent inability to quickly restart the vehicle. If this condition were to occur when an ambulance or fire engine vehicle was transporting a patient or providing medical assistance, it could delay medical treatment and increase the risk of injury to the patient. Correction: Dealers will reprogram the Powertrain Control Module with updated software.
Recall 201337250 units in Canada
Engine
Certain ambulance package vehicles with 6.7L diesel engines may experience a "stop safety now" warning message and 5 audible chimes while the vehicles gradually loses power, eventually resulting in the engine stalling when speed falls below 5 km/h. If this were to occur while the ambulance is transporting a patient, engine shutdown with no ability to restart could interfere with patient care and increase the risk of injury to the patient. Correction: Dealers will replace the exhaust gas temperature (EGT) sensor located downstream of the diesel particulate filter (DPF).
Reports where the owner recorded a crash, a fire, an injury or a death.
Washington, DCFire
ENGINE
WHILE DRIVING VEHICLE ON TRAIL IT WAS NOTICED THAT SMOKE AND FIRE WERE COMING FROM THE UNDERCARRIAGE. DRIVER ATTEMPTED TO PUT THE FIRE OUT WITH THE VEHICLE SUPPLIED FIRE EXTINGUISHER. AFTER THE EXTINGUISHER RAN OUT THE VEHICLE FIRE ACCELERATED AND TOTALLY ENGULFED THE VEHICLE.*DT
NHTSA complaint #11354215 — an unverified report by a vehicle owner.
at 55,000 milesCharleston, WVCrash1 injured
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD F-550. WHILE THE CONTACT WAS HAULING SAND AND REGROUND GRAVEL UP A HILL, THE EMERGENCY BRAKE WAS ENGAGED AND THE GEAR SHIFTER WAS PLACED INTO PARK. THE ENGINE WAS RUNNING AND THE CONTACT EXITED THE VEHICLE. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHIFTED GEARS, AND RELEASED THE EMERGENCY BRAKE TO DRIVE, THE ENGINE STALLED. THE VEHICLE ROLLED DOWN THE HILL. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT STATED FAILURE OCCURRED TWICE JUNE 05,2019 AND SEPT.6, 2019. THERE WAS A FULL TANK OF FUEL IN THE VEHICLE. WHILE DRIVING UP A HILL HAULING SAND AND GRAVEL, THE CONTACT STOPPED ON THE HILL, RELEASED THE BRAKE PEDAL, DEPRESSED THE ACCELERATOR PEDAL, AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE STARTED TO ROLL DOWN THE HILL IN REVERSE WITH NO POWER. THE CONTACT SHIFTED INTO PARK AND THE BRAKES COULD NOT STOP THE VEHICLE DUE TO THE LACK OF POWER. THE CONTACT QUICKLY CUT INTO THE BANK; HOWEVER, THE REAR END OF THE VEHICLE WENT UP ON THE BANK AND THE VEHICLE ROLLED OVER ON THE PASSENGER SIDE DOWN THE EMBANKMENT. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND KNEE, AND A BROKEN LEFT HAND, NECK, RIBS, LOWER BACK, ARM, AND LEGS. MEDICAL ATTENTION WAS NOT RECEIVED. THE FRONT PASSENGER WAS NOT INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS PULLED OUT OF THE BANK TO THE TOP OF THE HILL AND REMAINED ON THE HILLSIDE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. *PM CONSUMER STATED BOTH INCIDENTS HAPPENED AT THE SAME PLACE.
NHTSA complaint #11256086 — an unverified report by a vehicle owner.
at 55,000 milesCharleston, WVCrash1 injured
ENGINE
TL* THE CONTACT OWNS A 2012 FORD F-550. WHILE THE CONTACT WAS HAULING SAND AND REGROUND GRAVEL UP A HILL, THE EMERGENCY BRAKE WAS ENGAGED AND THE GEAR SHIFTER WAS PLACED INTO PARK. THE ENGINE WAS RUNNING AND THE CONTACT EXITED THE VEHICLE. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHIFTED GEARS, AND RELEASED THE EMERGENCY BRAKE TO DRIVE, THE ENGINE STALLED. THE VEHICLE ROLLED DOWN THE HILL. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT STATED FAILURE OCCURRED TWICE JUNE 05,2019 AND SEPT.6, 2019. THERE WAS A FULL TANK OF FUEL IN THE VEHICLE. WHILE DRIVING UP A HILL HAULING SAND AND GRAVEL, THE CONTACT STOPPED ON THE HILL, RELEASED THE BRAKE PEDAL, DEPRESSED THE ACCELERATOR PEDAL, AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE STARTED TO ROLL DOWN THE HILL IN REVERSE WITH NO POWER. THE CONTACT SHIFTED INTO PARK AND THE BRAKES COULD NOT STOP THE VEHICLE DUE TO THE LACK OF POWER. THE CONTACT QUICKLY CUT INTO THE BANK; HOWEVER, THE REAR END OF THE VEHICLE WENT UP ON THE BANK AND THE VEHICLE ROLLED OVER ON THE PASSENGER SIDE DOWN THE EMBANKMENT. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND KNEE, AND A BROKEN LEFT HAND, NECK, RIBS, LOWER BACK, ARM, AND LEGS. MEDICAL ATTENTION WAS NOT RECEIVED. THE FRONT PASSENGER WAS NOT INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS PULLED OUT OF THE BANK TO THE TOP OF THE HILL AND REMAINED ON THE HILLSIDE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. *PM CONSUMER STATED BOTH INCIDENTS HAPPENED AT THE SAME PLACE.
NHTSA complaint #11256086 — an unverified report by a vehicle owner.
at 55,000 milesCharleston, WVCrash1 injured
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD F-550. WHILE THE CONTACT WAS HAULING SAND AND REGROUND GRAVEL UP A HILL, THE EMERGENCY BRAKE WAS ENGAGED AND THE GEAR SHIFTER WAS PLACED INTO PARK. THE ENGINE WAS RUNNING AND THE CONTACT EXITED THE VEHICLE. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHIFTED GEARS, AND RELEASED THE EMERGENCY BRAKE TO DRIVE, THE ENGINE STALLED. THE VEHICLE ROLLED DOWN THE HILL. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT STATED FAILURE OCCURRED TWICE JUNE 05,2019 AND SEPT.6, 2019. THERE WAS A FULL TANK OF FUEL IN THE VEHICLE. WHILE DRIVING UP A HILL HAULING SAND AND GRAVEL, THE CONTACT STOPPED ON THE HILL, RELEASED THE BRAKE PEDAL, DEPRESSED THE ACCELERATOR PEDAL, AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE STARTED TO ROLL DOWN THE HILL IN REVERSE WITH NO POWER. THE CONTACT SHIFTED INTO PARK AND THE BRAKES COULD NOT STOP THE VEHICLE DUE TO THE LACK OF POWER. THE CONTACT QUICKLY CUT INTO THE BANK; HOWEVER, THE REAR END OF THE VEHICLE WENT UP ON THE BANK AND THE VEHICLE ROLLED OVER ON THE PASSENGER SIDE DOWN THE EMBANKMENT. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND KNEE, AND A BROKEN LEFT HAND, NECK, RIBS, LOWER BACK, ARM, AND LEGS. MEDICAL ATTENTION WAS NOT RECEIVED. THE FRONT PASSENGER WAS NOT INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS PULLED OUT OF THE BANK TO THE TOP OF THE HILL AND REMAINED ON THE HILLSIDE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. *PM CONSUMER STATED BOTH INCIDENTS HAPPENED AT THE SAME PLACE.
NHTSA complaint #11256086 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 72,000 milesLivingston, TX
STEERING
The contact owns a 2012 Ford F-550 chassis with an Earth Roamer RV. The contact stated while driving at approximately 65 MPH, the vehicle was making an abnormal sound coming from the engine compartment. The contact stated that the turbocharger needle on the instrument cluster fell to zero. The contact stated no warning light was illuminated. The contact stated that the vehicle was losing motive power while depressing the accelerator pedal. The contact stated that the abnormal banging sound was louder, and the vehicle lost motive power. The contact pulled off the highway and then stated that the power steering had failed. The contact was turned off and restarted the vehicle; however, the power steering and the abnormal engine sound remained present. The contact was able to drive several yards before the vehicle stalled. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 72,000.
NHTSA complaint #11590361 — an unverified report by a vehicle owner.
at 72,000 milesLivingston, TX
ENGINE AND ENGINE COOLING
The contact owns a 2012 Ford F-550 chassis with an Earth Roamer RV. The contact stated while driving at approximately 65 MPH, the vehicle was making an abnormal sound coming from the engine compartment. The contact stated that the turbocharger needle on the instrument cluster fell to zero. The contact stated no warning light was illuminated. The contact stated that the vehicle was losing motive power while depressing the accelerator pedal. The contact stated that the abnormal banging sound was louder, and the vehicle lost motive power. The contact pulled off the highway and then stated that the power steering had failed. The contact was turned off and restarted the vehicle; however, the power steering and the abnormal engine sound remained present. The contact was able to drive several yards before the vehicle stalled. The contact had the vehicle towed to an independent mechanic who diagnosed the vehicle and determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 72,000.
NHTSA complaint #11590361 — an unverified report by a vehicle owner.
at 35,800 milesBeacon Falls, CT
ENGINE
The contact owns a 2012 Ford F-550. The contact stated that while driving at approximately 15 MPH, the vehicle stalled without warning. The contact made multiple attempts to restart the vehicle; however, the vehicle repeatedly failed to start up. Due to the failure, the contact called the dealer and had the vehicle towed there for an inspection. The contact then called an independent mechanic who informed him that based on what he described; his vehicle had experienced engine failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be diagnosed or repaired. The failure mileage was 35,800.
NHTSA complaint #11462602 — an unverified report by a vehicle owner.
Washington, DCFire
ENGINE
WHILE DRIVING VEHICLE ON TRAIL IT WAS NOTICED THAT SMOKE AND FIRE WERE COMING FROM THE UNDERCARRIAGE. DRIVER ATTEMPTED TO PUT THE FIRE OUT WITH THE VEHICLE SUPPLIED FIRE EXTINGUISHER. AFTER THE EXTINGUISHER RAN OUT THE VEHICLE FIRE ACCELERATED AND TOTALLY ENGULFED THE VEHICLE.*DT
NHTSA complaint #11354215 — an unverified report by a vehicle owner.
at 55,000 milesCharleston, WVCrash1 injured
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD F-550. WHILE THE CONTACT WAS HAULING SAND AND REGROUND GRAVEL UP A HILL, THE EMERGENCY BRAKE WAS ENGAGED AND THE GEAR SHIFTER WAS PLACED INTO PARK. THE ENGINE WAS RUNNING AND THE CONTACT EXITED THE VEHICLE. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHIFTED GEARS, AND RELEASED THE EMERGENCY BRAKE TO DRIVE, THE ENGINE STALLED. THE VEHICLE ROLLED DOWN THE HILL. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT STATED FAILURE OCCURRED TWICE JUNE 05,2019 AND SEPT.6, 2019. THERE WAS A FULL TANK OF FUEL IN THE VEHICLE. WHILE DRIVING UP A HILL HAULING SAND AND GRAVEL, THE CONTACT STOPPED ON THE HILL, RELEASED THE BRAKE PEDAL, DEPRESSED THE ACCELERATOR PEDAL, AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE STARTED TO ROLL DOWN THE HILL IN REVERSE WITH NO POWER. THE CONTACT SHIFTED INTO PARK AND THE BRAKES COULD NOT STOP THE VEHICLE DUE TO THE LACK OF POWER. THE CONTACT QUICKLY CUT INTO THE BANK; HOWEVER, THE REAR END OF THE VEHICLE WENT UP ON THE BANK AND THE VEHICLE ROLLED OVER ON THE PASSENGER SIDE DOWN THE EMBANKMENT. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND KNEE, AND A BROKEN LEFT HAND, NECK, RIBS, LOWER BACK, ARM, AND LEGS. MEDICAL ATTENTION WAS NOT RECEIVED. THE FRONT PASSENGER WAS NOT INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS PULLED OUT OF THE BANK TO THE TOP OF THE HILL AND REMAINED ON THE HILLSIDE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. *PM CONSUMER STATED BOTH INCIDENTS HAPPENED AT THE SAME PLACE.
NHTSA complaint #11256086 — an unverified report by a vehicle owner.
at 55,000 milesCharleston, WVCrash1 injured
ENGINE
TL* THE CONTACT OWNS A 2012 FORD F-550. WHILE THE CONTACT WAS HAULING SAND AND REGROUND GRAVEL UP A HILL, THE EMERGENCY BRAKE WAS ENGAGED AND THE GEAR SHIFTER WAS PLACED INTO PARK. THE ENGINE WAS RUNNING AND THE CONTACT EXITED THE VEHICLE. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHIFTED GEARS, AND RELEASED THE EMERGENCY BRAKE TO DRIVE, THE ENGINE STALLED. THE VEHICLE ROLLED DOWN THE HILL. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT STATED FAILURE OCCURRED TWICE JUNE 05,2019 AND SEPT.6, 2019. THERE WAS A FULL TANK OF FUEL IN THE VEHICLE. WHILE DRIVING UP A HILL HAULING SAND AND GRAVEL, THE CONTACT STOPPED ON THE HILL, RELEASED THE BRAKE PEDAL, DEPRESSED THE ACCELERATOR PEDAL, AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE STARTED TO ROLL DOWN THE HILL IN REVERSE WITH NO POWER. THE CONTACT SHIFTED INTO PARK AND THE BRAKES COULD NOT STOP THE VEHICLE DUE TO THE LACK OF POWER. THE CONTACT QUICKLY CUT INTO THE BANK; HOWEVER, THE REAR END OF THE VEHICLE WENT UP ON THE BANK AND THE VEHICLE ROLLED OVER ON THE PASSENGER SIDE DOWN THE EMBANKMENT. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND KNEE, AND A BROKEN LEFT HAND, NECK, RIBS, LOWER BACK, ARM, AND LEGS. MEDICAL ATTENTION WAS NOT RECEIVED. THE FRONT PASSENGER WAS NOT INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS PULLED OUT OF THE BANK TO THE TOP OF THE HILL AND REMAINED ON THE HILLSIDE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. *PM CONSUMER STATED BOTH INCIDENTS HAPPENED AT THE SAME PLACE.
NHTSA complaint #11256086 — an unverified report by a vehicle owner.
at 55,000 milesCharleston, WVCrash1 injured
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD F-550. WHILE THE CONTACT WAS HAULING SAND AND REGROUND GRAVEL UP A HILL, THE EMERGENCY BRAKE WAS ENGAGED AND THE GEAR SHIFTER WAS PLACED INTO PARK. THE ENGINE WAS RUNNING AND THE CONTACT EXITED THE VEHICLE. WHEN THE CONTACT RE-ENTERED THE VEHICLE, SHIFTED GEARS, AND RELEASED THE EMERGENCY BRAKE TO DRIVE, THE ENGINE STALLED. THE VEHICLE ROLLED DOWN THE HILL. THE CONTACT WAS ABLE TO STOP THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE CONTACT STATED FAILURE OCCURRED TWICE JUNE 05,2019 AND SEPT.6, 2019. THERE WAS A FULL TANK OF FUEL IN THE VEHICLE. WHILE DRIVING UP A HILL HAULING SAND AND GRAVEL, THE CONTACT STOPPED ON THE HILL, RELEASED THE BRAKE PEDAL, DEPRESSED THE ACCELERATOR PEDAL, AND THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE STARTED TO ROLL DOWN THE HILL IN REVERSE WITH NO POWER. THE CONTACT SHIFTED INTO PARK AND THE BRAKES COULD NOT STOP THE VEHICLE DUE TO THE LACK OF POWER. THE CONTACT QUICKLY CUT INTO THE BANK; HOWEVER, THE REAR END OF THE VEHICLE WENT UP ON THE BANK AND THE VEHICLE ROLLED OVER ON THE PASSENGER SIDE DOWN THE EMBANKMENT. THE CONTACT SUSTAINED INJURIES TO THE HEAD AND KNEE, AND A BROKEN LEFT HAND, NECK, RIBS, LOWER BACK, ARM, AND LEGS. MEDICAL ATTENTION WAS NOT RECEIVED. THE FRONT PASSENGER WAS NOT INJURED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS PULLED OUT OF THE BANK TO THE TOP OF THE HILL AND REMAINED ON THE HILLSIDE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. *PM CONSUMER STATED BOTH INCIDENTS HAPPENED AT THE SAME PLACE.
NHTSA complaint #11256086 — an unverified report by a vehicle owner.
Tonawanda, NY
FUEL SYSTEM, GASOLINE
I HAVE ONLY USED THE TRUCK FOR FIVE MONTHS AND HAVE HAD SEVERAL BUSINESS INTERRUPTIONS AND ISSUES WITH THE TRUCK FROM THE GAS TANK LEAKING, PROBLEMS WITH THE BRAKES AND THE BOX HOIST THAT WOULD NOT RAISE. I HAVE HAD THE BOX HOIST FIXED MULTIPLE TIMES BUT THE WELD KEEPS BREAKING. I AM SURE FORD KNOWS ABOUT THE HOIST PROBLEM BUT THEY HAVE NOT ISSUED ANY RECALLS FOR IT. AS A CONSUMER I FEEL CHEATED. MY RECENT PROBLEM IS THE ENGINE, IT HAD STALLED UNEXPECTEDLY AND SHUT DOWN COMPLETELY FOR NO REASON AT ALL AND WITHOUT WARNING WHILE MY SON WAS DRIVING ON THE HIGHWAY. IT WAS A SAFETY ISSUE AND PUT MY SON'S LIFE AT RISK. I LOOKED UP THE ABOVE VIN NUMBER ON THE INTERNET BUT COULD NOT FIND DIRECT RECALLS RELATING TO IT. FORD HAS PUT OUT RECALLS ON SOME OF THE ENGINES FOR FORD F550S YR 2012 BUT ONLY FOR AMBULANCE TYPE TRUCKS NOT DUMP TRUCKS. I AM COMPLAINING BECAUSE MY DUMP TRUCK HAS THE SAME ENGINE STALLING PROBLEM AS ON THE AMBULANCE TYPE F550S FROM YEAR 2012, WHEN IT UNEXPECTEDLY SHUTS DOWN COMPLETELY AND WITHOUT WARNING.
NHTSA complaint #11252148 — an unverified report by a vehicle owner.
Tonawanda, NY
ENGINE
I HAVE ONLY USED THE TRUCK FOR FIVE MONTHS AND HAVE HAD SEVERAL BUSINESS INTERRUPTIONS AND ISSUES WITH THE TRUCK FROM THE GAS TANK LEAKING, PROBLEMS WITH THE BRAKES AND THE BOX HOIST THAT WOULD NOT RAISE. I HAVE HAD THE BOX HOIST FIXED MULTIPLE TIMES BUT THE WELD KEEPS BREAKING. I AM SURE FORD KNOWS ABOUT THE HOIST PROBLEM BUT THEY HAVE NOT ISSUED ANY RECALLS FOR IT. AS A CONSUMER I FEEL CHEATED. MY RECENT PROBLEM IS THE ENGINE, IT HAD STALLED UNEXPECTEDLY AND SHUT DOWN COMPLETELY FOR NO REASON AT ALL AND WITHOUT WARNING WHILE MY SON WAS DRIVING ON THE HIGHWAY. IT WAS A SAFETY ISSUE AND PUT MY SON'S LIFE AT RISK. I LOOKED UP THE ABOVE VIN NUMBER ON THE INTERNET BUT COULD NOT FIND DIRECT RECALLS RELATING TO IT. FORD HAS PUT OUT RECALLS ON SOME OF THE ENGINES FOR FORD F550S YR 2012 BUT ONLY FOR AMBULANCE TYPE TRUCKS NOT DUMP TRUCKS. I AM COMPLAINING BECAUSE MY DUMP TRUCK HAS THE SAME ENGINE STALLING PROBLEM AS ON THE AMBULANCE TYPE F550S FROM YEAR 2012, WHEN IT UNEXPECTEDLY SHUTS DOWN COMPLETELY AND WITHOUT WARNING.
NHTSA complaint #11252148 — an unverified report by a vehicle owner.
Tonawanda, NY
SERVICE BRAKES
I HAVE ONLY USED THE TRUCK FOR FIVE MONTHS AND HAVE HAD SEVERAL BUSINESS INTERRUPTIONS AND ISSUES WITH THE TRUCK FROM THE GAS TANK LEAKING, PROBLEMS WITH THE BRAKES AND THE BOX HOIST THAT WOULD NOT RAISE. I HAVE HAD THE BOX HOIST FIXED MULTIPLE TIMES BUT THE WELD KEEPS BREAKING. I AM SURE FORD KNOWS ABOUT THE HOIST PROBLEM BUT THEY HAVE NOT ISSUED ANY RECALLS FOR IT. AS A CONSUMER I FEEL CHEATED. MY RECENT PROBLEM IS THE ENGINE, IT HAD STALLED UNEXPECTEDLY AND SHUT DOWN COMPLETELY FOR NO REASON AT ALL AND WITHOUT WARNING WHILE MY SON WAS DRIVING ON THE HIGHWAY. IT WAS A SAFETY ISSUE AND PUT MY SON'S LIFE AT RISK. I LOOKED UP THE ABOVE VIN NUMBER ON THE INTERNET BUT COULD NOT FIND DIRECT RECALLS RELATING TO IT. FORD HAS PUT OUT RECALLS ON SOME OF THE ENGINES FOR FORD F550S YR 2012 BUT ONLY FOR AMBULANCE TYPE TRUCKS NOT DUMP TRUCKS. I AM COMPLAINING BECAUSE MY DUMP TRUCK HAS THE SAME ENGINE STALLING PROBLEM AS ON THE AMBULANCE TYPE F550S FROM YEAR 2012, WHEN IT UNEXPECTEDLY SHUTS DOWN COMPLETELY AND WITHOUT WARNING.
NHTSA complaint #11252148 — an unverified report by a vehicle owner.
at 267,000 milesParkville, MD
UNKNOWN OR OTHER
ECM LOOSING INFORMATION, ON HIGH WAY TRUCK SHUT DOWN WOULD NOT MOVE DUE TO EMISSION AND PCM PROBLEM. ECM NEED TO REFLASH ON UPDATED VERSION OR REPLACE
NHTSA complaint #11164007 — an unverified report by a vehicle owner.
at 114,484 milesOregon, OH
ENGINE
TL* THE CONTACT OWNS A 2012 FORD F-550. THE CONTACT STATED THAT THE CAM SHAFT FRACTURED INTERNALLY WITHIN THE CYLINDER HEAD AND DESTROYED THE ENGINE ASSEMBLY. THE DEALER (MATHEWS FORD OREGON, 2811 NAVARRE AVE, OREGON, OH 43616, (419) 698-4444) AND THE MANUFACTURER INDICATED THAT THE VEHICLE'S THREE YEAR WARRANTY HAD EXPIRED AND SERVICE WAS DENIED PER THE CAMPAIGN FOR CUSTOMER SATISFACTION NUMBER: 17B30. THE DEALER PREVIOUSLY REPLACED THE ENGINE ASSEMBLY ONCE BEFORE AND INDICATED THAT THE PART NEEDED TO BE REPLACED A SECOND TIME. THE DEALER AND AN INDEPENDENT MECHANIC INDICATED THAT THE ENGINE ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER PROVIDED NO ASSISTANCE OTHER THAN THE DEALER REPAIRING THE VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT CONSUMER STATED ENGINE CAM FOLLOWERS FELL OFF AND DESTROYED THE ENGINE THIS HAS HAPPENED TWICE. UPDATED 10/5/18
NHTSA complaint #11104106 — an unverified report by a vehicle owner.
at 100,000 milesCompton, CA
ENGINE
TL* THE CONTACT OWNS A 2012 FORD F-550. WHILE DRIVING ON AN INCLINE AT 60 MPH, THE ENGINE POWER LOSS INDICATOR ILLUMINATED. SUDDENLY, THE CONTACT HEARD A LOUD POP SOUND AND THE ENGINE STALLED AND LOST POWER. THE VEHICLE WAS TOWED TO WORTHINGTON FORD (2950 N BELLFLOWER BLVD, LONG BEACH, CA 90815, (562) 420-3333) WHERE IT WAS DIAGNOSED THAT THE HIGH PRESSURE FUEL PUMP FAILED AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
NHTSA complaint #11083152 — an unverified report by a vehicle owner.
at 102,000 milesTavares, FL
ELECTRICAL SYSTEM
DIESEL EXHAUST FLUID SYSTEM FAILED SHUTTING DOWN MY VEHICLE WHILE DRIVING AND I HAD TO BE TOWED TO A FORD DEALER. THIS IS A SAFETY ISSUE AND COULD HAVE CAUSED A MAJOR ACCIDENT ON THE HIGHWAY. I NEVER GOT A RECALL NOTICE ABOUT THIS MAJOR PROBLEM. NOW I AM TOLD I WOULD HAVE TO SPEND OVER $5000.00 TO GET THIS PROBLEM FIXED. FORD HAD GOTTEN MANY COMPLAINTS ABOUT THIS ISSUE. THEY SHOULD PAY TO HAVE THIS REPAIR DONE. I ONLY HAD THIS VEHICLE FOR A SHORT TIME AND PAID OVER $59,000 FOR IT. I TRIED TO CONTACT SEVERAL FORD EXECUTIVES OVER TWO WEEKS AGO AND HEARD BACK FROM NONE.
NHTSA complaint #10966637 — an unverified report by a vehicle owner.
at 102,000 milesTavares, FL
ENGINE
DIESEL EXHAUST FLUID SYSTEM FAILED SHUTTING DOWN MY VEHICLE WHILE DRIVING AND I HAD TO BE TOWED TO A FORD DEALER. THIS IS A SAFETY ISSUE AND COULD HAVE CAUSED A MAJOR ACCIDENT ON THE HIGHWAY. I NEVER GOT A RECALL NOTICE ABOUT THIS MAJOR PROBLEM. NOW I AM TOLD I WOULD HAVE TO SPEND OVER $5000.00 TO GET THIS PROBLEM FIXED. FORD HAD GOTTEN MANY COMPLAINTS ABOUT THIS ISSUE. THEY SHOULD PAY TO HAVE THIS REPAIR DONE. I ONLY HAD THIS VEHICLE FOR A SHORT TIME AND PAID OVER $59,000 FOR IT. I TRIED TO CONTACT SEVERAL FORD EXECUTIVES OVER TWO WEEKS AGO AND HEARD BACK FROM NONE.
NHTSA complaint #10966637 — an unverified report by a vehicle owner.
at 102,000 milesTavares, FL
FUEL/PROPULSION SYSTEM
DIESEL EXHAUST FLUID SYSTEM FAILED SHUTTING DOWN MY VEHICLE WHILE DRIVING AND I HAD TO BE TOWED TO A FORD DEALER. THIS IS A SAFETY ISSUE AND COULD HAVE CAUSED A MAJOR ACCIDENT ON THE HIGHWAY. I NEVER GOT A RECALL NOTICE ABOUT THIS MAJOR PROBLEM. NOW I AM TOLD I WOULD HAVE TO SPEND OVER $5000.00 TO GET THIS PROBLEM FIXED. FORD HAD GOTTEN MANY COMPLAINTS ABOUT THIS ISSUE. THEY SHOULD PAY TO HAVE THIS REPAIR DONE. I ONLY HAD THIS VEHICLE FOR A SHORT TIME AND PAID OVER $59,000 FOR IT. I TRIED TO CONTACT SEVERAL FORD EXECUTIVES OVER TWO WEEKS AGO AND HEARD BACK FROM NONE.
NHTSA complaint #10966637 — an unverified report by a vehicle owner.
at 36,000 milesDecker, MT
ENGINE
TL* THE CONTACT OWNS A 2012 FORD F-550. WHILE DRIVING 65 MPH WITH THE EXHAUST CLEANING CYCLE OPERATED, THE CYCLE SUDDENLY STOPPED. THE VEHICLE LOST POWER, STALLED, AND THE CHECK OIL WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED ON TWO SEPARATE OCCASIONS. THE VEHICLE WAS TOWED TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.
NHTSA complaint #10923835 — an unverified report by a vehicle owner.
at 78,000 milesLawrensville, GA
ENGINE
TL*THE CONTACT OWNS A 2012 FORD F-550. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, THE ENGINE LIGHT ILLUMINATED AS THE VEHICLE TO STALL. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR THE FAILURE A DIAGNOSTIC WAS PERFORMED WHICH LOCATED THE FAILURE AT THE COMPUTER SCANNER SYSTEM WAS SENDING THE INCORRECT READING TO THE ENGINE. THE DEALER REPROGRAMMED THE COMPUTER SCANNING SYSTEM. HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
NHTSA complaint #10692327 — an unverified report by a vehicle owner.
at 64,632 milesHesperia, CA
FUEL/PROPULSION SYSTEM
THIS VEHICLE HAS A BAF CNG FUEL CONVERSION. THE WELDS BROKE ON THE BRACKETS HOLDING THE RIGHT HAND FUEL TANK TO THE OUTBOARD SIDE OF THE RIGHT FRAME RAIL ALLOWING THE FUEL TANK TO DROP TO THE PAVEMENT. AS THE FUEL TANK WAS BEING DRAGGED ON THE PAVEMENT THE DRIVER SAW SPARKS FLYING IN BOTH REAR VIEW MIRRORS AND SO SHE ATTEMPTED TO PULL OVER TO THE SIDE OF THE ROAD. AS SHE WAS TRYING TO PULL OVER THE FUEL TANK SLID OVER TO THE LEFT SIDE OF THE VEHICLE AND WEDGED IN FRONT OF THE LEFT REAR TIRES BRINGING THE VEHICLE TO AN ABRUPT STOP WITH THE REAR OF THE VEHICLE STILL PARTIALLY BLOCKING THE RIGHT HAND LANE OF A 2 LANE HIGHWAY. THE ONLY THING HOLDING THE TANK AT THIS POINT WAS THE 2 FLEXIBLE HOSES TO THE TANK. LUCKILY THERE WAS NO FIRE OR INJURIES BUT THIS IS A 30 PASSENGER TRANSIT BUS AND THERE ARE MANY MORE UNITS LIKE THIS ON THE ROAD WITH A SERIOUS PROBABLE DEFECT WHICH COULD BE CATASTROPHIC.
NHTSA complaint #10534095 — an unverified report by a vehicle owner.
at 7,706 milesDiamond BAR, CA
SUSPENSION
I NOTICED EXCESSIVE SWAYING BEGIN WHILE DRIVING MY 2012 RV. WHEN I GOT HOME I LOOKED UNDER THE RV AND DISCOVERED THAT THE LOWER BOLT ON THE BRACKET THAT ATTACHES THE SWAY BAR TO THE REAR AXLE ON THE DRIVERS SIDE WAS MISSING AND THE BRACKET WAS BENT. FAIRWAY FORD IN PLACENTIA, CA REPLACED THE BRACKET AND BOLT UNDER WARRANTY. THE WWW.IRV2.COM FORUM UNDER FORD CHASSIS HAS OTHER REPORTS OF THIS SAME EXPERIENCE.
NHTSA complaint #10485361 — an unverified report by a vehicle owner.