47 of the 645 complaints about the 2010 Ford Fusion Hybrid are about the engine — 7% of everything reported for this model year. Half of the failures with a mileage on record happened before 76,600 miles.
47
Complaints
0
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
ENGINE
THE VEHICLE NO LONGER ACCELERATES UNDER BATTERY POWER. TIME DELAY IN ACCELERATION DUE TO DECREASED BATTERY POWER, CAUSING A SAFETY ISSUE.
NHTSA complaint #11219164 — an unverified report by a vehicle owner.
ENGINE
THE VEHICLE NO LONGER OPERATES IN ELECTRIC MODE, USING THE HIGH VOLTAGE BATTERY TO POWER THE ELECTRIC MOTOR. THIS IS A MAJOR SAFETY CONCERN SINCE THERE IS NO ASSIST FROM THE ELECTRIC DRIVE MOTOR. WHEN ACCELERATING FROM A DEAD STOP, THERE IS A SIGNIFICANT LAG BEFORE THE GASOLINE MOTOR ENGAGES AND PROVIDES ENOUGH POWER TO MOVE THE CAR. THIS IS ESPECIALLY PRONOUNCED WHEN MAKING A LEFT TURN AGAINST TRAFFIC.
NHTSA complaint #11219222 — an unverified report by a vehicle owner.
ENGINE
THE VEHICLE WILL NO LONGER OPERATE IN ELECTRIC MODE. THIS IS A MAJOR SAFETY CONCERN SINCE THERE IS NO ASSIST FROM THE HIGH-VOLTAGE BATTERY POWERED ELECTRIC DRIVE MOTOR. UPON ACCELERATING FROM A DEAD STOP, THERE IS A SIGNIFICANT LAG BEFORE THE ICE KICKS IN AND PROVIDES ENOUGH POWER TO MOVE THE VEHICLE.
NHTSA complaint #11218938 — an unverified report by a vehicle owner.
ENGINE
CAR WARNING LIGHT PLEASE PULL OVER SAFELY AND THEN CAR LOOSES ALL POWER HAS HAPPED A TOTAL OF 19 TIMES IN 4 MONTHS. STOPPED ME IN MIDDLE IF INTERSECTION TODAY. TWICE. HAPPENS WHEN DRIVING OR STARTING TO DRIVE FROM STILL POSITION.
NHTSA complaint #11209108 — an unverified report by a vehicle owner.
ENGINE
WHILE DRIVING IN HEAVY TRAFFIC ON A HOT (90 DEGREE) DAY IN PHOENIX AZ A RED TRIANGLE WARNING LIGHT CAME ON AND SAID TO STOP IMMEDIATELY, THEN THE ENGINE QUIT. I WAS FORTUNATE TO HAVE A PLACE TO COAST TO AND STOP. I TURNED OFF THE IGNITION AND RE-STARTED THE CAR. IT RAN FINE FOR A FEW MILES, THEN IT STOPPED AGAIN. WHEN TROUBLESHOOTING, THE CODE, POA7C CAME UP. (MOTOR ELECTRIC OVERTEMP) THE WATER PUMP FOR COOLING THE ELECTRIC DRIVE MOTOR WAS REPLACED APPROXIMATELY A YEAR AGO BECAUSE OF THE SAME CODE, BUT THE ENGINE DIDN'T QUIT AT THAT TIME. I NOTICED ONLINE THAT THIS IS A VERY COMMON AND DANGEROUS PROBLEM WITH FORD HYBRID CARS. I CALLED A FORD DEALER, AND THEY TOLD ME THAT THERE IS NO RECALL FOR THIS PROBLEM ON MY VEHICLE.
NHTSA complaint #11193444 — an unverified report by a vehicle owner.
ENGINE
MY CAR LOST POWER WHILE TRAVERSING A BUSY INTERSECTION AND I HAD TO PULL OVER. COULD RESTART, BUT THEN IT HAPPENED AGAIN. TOWED TO DEALERS, $500 TO REPLACE THROTTLE BODY AND PURGE VALVE. DROVE 1 DAY AND SIMILAR EVENTS OCCURRED. DEALER UNABLE TO GET HELP FROM FORD COMPANY. VERY DANGEROUS TO HAVE A CAR JUST QUIT WHILE DRIVING. ON A HIGHWAY THIS COULD HAVE BEEN CATASTROPHIC. THERE ARE MANY COMPLAINTS ON LINE OF A SIMILAR NATURE WITH FORD FUSIONS FROM MULTIPLE YEARS AND I AM VERY FRUSTRATED THAT FORD HAS NOT ADDRESSED A POTENTIALLY DISASTROUS SAFETY ISSUE. AND I STILL DON'T HAVE A CAR!
NHTSA complaint #11123044 — an unverified report by a vehicle owner.
ENGINE
TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING 25 MPH, THE VEHICLE STALLED AND THE SERVICE VEHICLE SOON WARNING INDICATORS ILLUMINATED. THE CONTACT TURNED THE VEHICLE OFF AND, ONCE RESTARTED, RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER (KISTLER FORD SALES INC., 5555 CENTRAL AVE, TOLEDO, OH 43615, (419)-531-9911), BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE FAILURE MILEAGE WAS 93,000.
NHTSA complaint #11119872 — an unverified report by a vehicle owner.
ENGINE
THROTTLE BODY DEFECT. VEHICLE LOST POWER ON HIGHWAY AND WOULD NOT GO OVER 50 MPH. THE VEHICLE WENT INTO SAFETY MODE, ALSO KNOWN AS "LIMP HOME MODE". DEALER REPLACED THROTTLE BODY, WHICH SOLVED THE PROBLEM. THE FORD "CUSTOMER SATISFACTION PROGRAM" INVOLVING THE DEFECTIVE THROTTLE BODY DOES NOT COVER HYBRID VEHICLES LIKE MINE, EVEN THOUGH IT HAS THE SAME DEFECTIVE PART. I COMPLAINED TO FORD AND THEY CREATED CASE #CAS15334188.
NHTSA complaint #11119386 — an unverified report by a vehicle owner.
ENGINE
THE 2010 FORD FUSION HYBRID KEEPS GOING INTO "LIMP" MODE EVEN ON THE HIGHWAY. THIS CAUSES POWER LOSS AND LOSS OF ACCELERATION. THIS CAN BE AT ANYTIME. THIS KEEPS HAPPENING MORE AND MORE AND FORD DOES NOT KNOW THE CAUSE OR RESOLVE.
NHTSA complaint #11114046 — an unverified report by a vehicle owner.
ENGINE
THE CAR STOPPED WHILE DRIVING THROUGH THE FREE WAY@55 MPH. DO NOT ACCELERATE. THE ENGINE VIBRATE AND CAR SHAKING. AFTER TURN OFF AND TURNED ON THE ENGINE FEW TIMES, THE CAR WAS PERFORMING FINE. THE DEALER CHECKED. NO MALFUNCTION CODE WAS DETECTED. THEY TOLD THAT 95% IT IS DUE TO THE CLOGGING OF ELECTRONIC THROTTLE VALVE. SO REPLACED. I ASKED AND THEY SHOWED THE OLD ONE. I OBSERVED NO CLOGGING OR GREASE ON THE VALVE. IT WAS CLEAN. THIS PARTS/OR THROTTLE VALVE SYSTEM WAS FUNCTIONING. THE CAR HAS 85,000 MILE.I SPOKE TO FORD ABOUT THIS SAFETY ISSUE. THEY DON'T DO ANY BECAUSE THE WARRANTY EXPIRE.
NHTSA complaint #11092289 — an unverified report by a vehicle owner.
ENGINE
STEERING WHEEL RECALL. CONSTANT STOP SAFELY NOW PROMPT CAUSING THE CAR TO BE UNSAFE ON THE HIGHWAY. IF I DRIVE FOR AN HOUR OR MORE THIS BEGINS HAPPENING AT SPEEDS OVER 60 MILES PER HOUR
NHTSA complaint #11085187 — an unverified report by a vehicle owner.
ENGINE
STARTING JULY 2017 I NOTICED THAT MY THE GASOLINE ENGINE OF FUSION HYBRID HAD DEVELOPED A NOTICEABLY "ROUGH" IDLE WHEN IT CAME ON. IT ALSO RAN "ROUGH" AND HAD AN UNEVEN THROTTLE RESPONSE. A YELLOW WRENCH WOULD ALSO APPEAR OCCASIONALLY ON THE DISPLAY PANEL. THE OWNERS MANUAL INDICATED A "THROTTLE CONTROL/POWERTRAIN MALFUNCTION"AND RECOMMENDED CONTACTING THE AUTHORIZED DEALER. BILL COLLINS FORD IN LOUISVILLE ,KY CHECKED AND RAN DIAGNOSTICS BUT COULD NOT FIND ANYTHING WRONG. ON SEPTEMBER 25, WHILE DRIVING TO WORK IN THE MORNING THE CAR EXPERIENCED A SUDDEN DRASTIC DROP IN SPEED GOING FROM ABOUT 65MPH TO ABOUT 30MPH. THE CAR BECOME UNRESPONSIVE TO THE THROTTLE. THE GASOLINE ENGINE HAD COMPLETELY SHUT DOWN AND THE CAR WAS LIMPING ALONG POWERED BY THE ELECTRIC ENGINE. BOTH THE WRENCH AND THE CHECK ENGINE INDICATORS LIT UP ON THE DISPLAY AND STAYED ON. LUCKILY I MADE IT OFF THE EXPRESSWAY AND GOT TO WORK. THIS WAS VERY SCARY AND I WAS LUCKY TO NOT BE REAR ENDED OR CRASHING THE CAR. WHEN I ATTEMPTED TO RESTART AFTER ABOUT THREE HOURS THE THE GASOLINE ENGINE CAME BACK ON BUT WITH A VERY "ROUGH" IDLE. I WAS ABLE TO DRIVE THE CAR TO THE DEALERSHIP. THIS TIME THEY DIAGNOSED A PROBLEM WITH THE ELECTRONIC THROTTLE BODY AND FOR ABOUT $600 REPLACED THE ETB, CLEANED THE "MASS AIR FLOW SENSOR" AND "REPROGRAMMED THE COMPUTER". HOWEVER, THE THE CAR CONTINUES TO IDLE "ROUGH" AND HAS POOR THROTTLE RESPONSE, WHICH WERE ISSUES THE CAR HAD LEADING INTO THE LOSS OF POWER ON THE EXPRESSWAY. THE DEALERSHIP DOES NOT KNOW HOW TO FIX THIS PROBLEM AND CLAIMS TO BE IN TOUCH THE FORD FACTORY ENGINEERS TO FIND A SOLUTION. THERE IS NO RESPONSE SO FAR. SEARCHING ON THE INTERNET, I UNDERSTAND THIS IS A KNOWN ISSUE WITH FORD FUSIONS PARTICULARLY THE 2010 MODEL YEAR. NHTSA MANDATED A RECALL PROBLEM FOR 2010 FUSIONS GASOLINE ENGINES BUT NOT HYBRID MODELS!
NHTSA complaint #11032554 — an unverified report by a vehicle owner.
ENGINE
THE CAR WAS MOVING AT 40 MPH IN A STRAIGHT LINE ON A FLAT ROAD AND THE RTT LIGHT AND TWO WRENCHES CAME ON AND SPEED DROPPED TO 30 MPH AND NO MATTER WHAT, SPEED WOULD NOT INCREASE. STOPPING AND TURNING THE KEY ON AND OFF SOLVED PROBLEM FOR A SHORT TIME THEN HAPPEN AGAIN. FORD HAS RECALL FOR THROTTLE BODY EXCEPT FOR HYBRIDS WHY? CAR HAS 83,000 MILES
NHTSA complaint #11020430 — an unverified report by a vehicle owner.
ENGINE
MY FORD FUSION HYBRID 2010 STALLED WITHOUT ANY WARNING IN THE 5TH LANE OF I-85 IN ATLANTA. MY WIFE, THE RESPONDING POLICE OFFICER, AND MYSELF WERE IN GRAVE DANGER BECAUSE OF THIS. WE WERE BLESSED AND FORTUNATE THAT AN OFFICER HAPPENED TO BE VERY CLOSE WHEN OUR CAR SUDDENLY DIED IN THE MIDDLE OF THE INTERSTATE. THE INTERSTATE TRAFFIC WAS HEAVY - BUT SLOW MOVING DUE TO CONSTRUCTION. THE OFFICER RESPONDED - LITERALLY - WITHIN SECONDS SINCE HE SAW WHAT WAS HAPPENING. HE PLACED HIS CAR BEHIND OURS WITH HIS LIGHTS FLASHING. THE THE OFFICER AND I HAD TO PUSH MY VEHICLE OFF TO THE SIDE. WE WERE ALL IN GRAVE DANGER! AS THE OFFICER WAS CALLING FOR HELP AND A WRECKER, MY CAR SUDDENLY BEGAN WORKING AFTER SEVERAL MINUTES. THIS WAS AN EXTREMELY DANGEROUS SITUATION. I THEN RESEARCHED THIS PROBLEM ON THE INTERNET AFTER I RETURNED HOME ONLY TO DISCOVER THAT MANY OTHER FORD FUSION OWNERS HAVE EXPERIENCED THE SAME PROBLEM OF RANDOM STALLING. THIS IS TOTALLY UNACCEPTABLE! WHAT IS FORD WAITING FOR TO RECALL THIS VEHICLE?? I HAVE NO CONFIDENCE DRIVING THIS CAR NOW. IT'S ONLY A MATTER OF TIME UNTIL A TRAGEDY OCCURS BECAUSE OF THIS. (IF IT HASN'T HAPPENED ALREADY)
NHTSA complaint #11018926 — an unverified report by a vehicle owner.
ENGINE
HAD TO REPLACE FRONT WHEEL BEARINGS 1000+ AFTER ONLY 80,000 MILES. ADDITIONALLY, HAD TO REPLACE A SPEAKER FOR THE BACK UP SYSTEM. WHAT KIND OF IDIOTS ARE THEY. SAFETY ISSUE: I ALSO TO HAVE THROTTLE BODY WORK DONE 2 YEARS AGO AND THE LAST 10 DAYS, 31 JULY TO 9 AUG, HAVE HAD 6 EPISODES OF THE WRENCH LIGHT COMING ON WITH TWO OF THEM RESULTING IN SUDDEN DECELERATION ON THE FREEWAY.
NHTSA complaint #11014505 — an unverified report by a vehicle owner.
ENGINE
WHILE DRIVING AT 65 MPH YELLOW WRENCH LIGHT APPEARED AND VEHICLE LOST ALL POWER. THIS WAS ON A BUSY HIGHWAY. PULLED OVER AND RESTARTED CAR. VEHICLE OPERATED SMOOTHLY. TWO DAYS LATER SAME ISSUE, NOW WITH YELLOW WRENCH AND CHECK ENGINE LIGHT. VEHICLE WILL NOT ACCELERATE ABOVE 30 MPH. I TOOK MY VEHICLE TO LOCAL AUTO PARTS STORE AND PULLED CODES MYSELF (115) DOLLARS CHEAPER THEN THE DEALERSHIP WOULD HAVE DONE IT. THROTTLE BODY CONTROL FAILURE. THIS IS THE SAME ENGINE THAT HAS EXTENDED WARRANTY FOR ALOT OF VIN NUMBERS BUT MY CAR HAS THIS ISSUE AMD ISNT COVERED.
NHTSA complaint #11013785 — an unverified report by a vehicle owner.
ENGINE
WHILE DRIVING DOWN THE EXPRESSWAY (475) THERE WAS A LOSS ON POWER AND THE CAR WENT INTO WHAT IS CALL THE "LIMP HOME MODE" WHILE TRAFFIC SURGED AROUND WE MAKING IT VERY DANGEROUS TO TRAVEL AT THIS SLOW SPEED. "WENCH" CODES WERE DISPLAYED ON THE SCREEN. AFTER FINDING THE NEAREST EXIT I RESTARTED THE CAR WHICH PUT IT BACK INTO NORMAL DRIVING MODE AND DROVE HOME. DURING THE DRIVE HOME THE "CHECK ENGINE " CAME ON BUT CONTINUED NORMALLY. SAME THING HAPPENED THE NEXT DAY WITH LOSS OF POWER AND WRENCH CODES.
NHTSA complaint #10981380 — an unverified report by a vehicle owner.
ENGINE
ENGINE LIGHT WARNING FOR THE CANISTER PURGE VALVE RECEIVED. FORD NEWS SITE (11/23/15) STATED A SAFETY RECALL TO BE ISSUE FOR 2010-11 FUSIONS FOR THIS ISSUE AND I BELIEVE WE SHOULD HAVE RECEIVED ONE AS OUR CAR FALLS IN THE DATES STATED. OUR VIN IS NOT LISTING THIS AS A RECALL AND WE ARE HAVING TO PAY OUT OF POCKET FOR A NOTED RECALL REPAIR. CAR WAS STATIONARY WHEN THE ENGINE LIGHT CAME ON.
NHTSA complaint #10971594 — an unverified report by a vehicle owner.
ENGINE
TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING APPROXIMATELY 45 MPH, THE VEHICLE STALLED AND THE WRENCH WARNING INDICATOR ILLUMINATED. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE RESTARTED NORMALLY AND WAS TAKEN TO THE DEALER THE FOLLOWING DAY, BUT WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
NHTSA complaint #10908768 — an unverified report by a vehicle owner.
ENGINE
TL* THE CONTACT OWNS A 2010 FORD FUSION HYBRID. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE NORMALLY AND WAS VERY SLUGGISH. THE POWER TRAIN WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. AFTER RESTARTING THE VEHICLE, THE FAILURE WOULD GO AWAY, BUT WOULD RECUR SHORTLY AFTERWARDS. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 131,000. ..UPDATED 10/28/16 *BF
NHTSA complaint #10903854 — an unverified report by a vehicle owner.
ENGINE
DRIVING ON HIGHWAY W/ CRUISE CONTROL ENGAGED AT 65 MPH SPEED. SUDDENLY CAR LOSES COMPLETE ACCELERATION & PROPULSION ABILITY, RESULTING IN CAR TO SLOW DOWN RATHER SUDDENLY. I WAS ABLE TO PULL ONTO OFF RAMP IN MY CASE, BUT IF I WAS IN A DIFFERENT LOCATION, I WOULD HAVE DEFINITELY BEEN IN A VERY DANGEROUS SITUATION/SERIOUS ACCIDENT. I TURNED OFF VEHICLE AND RESTARTED THE VEHICLE A FEW MINUTES LATER. PROCEEDED TO THE HIGHWAY AGAIN, EXPERIENCED THE PROBLEM AGAIN, THIS TIME I WAS ONLY ABLE TO PULL OVER TO THE LEFT SHOULDER, WHICH WAS QUITE NARROW TO BEGIN WITH."WRENCH SYMBOL" APPEARED THE SECOND TIME AND STAYED ON WITH CHECK ENGINE LIGHT ON. CAR WAS UNSAFE TO DRIVE FURTHER. THE CHECK ENGINE TROUBLE SHOOTING CODES I HAD WERE P2111 AND P2112. CAUSE OF THIS ISSUE IS KNOWN TO FORD MOTOR BUT THEY REFUSE TO INCLUDE HYBRID CARS IN THEIR "CONSUMER SATISFACTION PROGRAM 13N03". THROTTLE BODY CONTROL MODULE SENOR, INCLUDING THE ENTIRE ASSEMBLY IS DEFECTIVE AS FORD HAS AGREED TO REPLACE THIS ON MILLIONS OF CARS ACROSS VARIOUS MODEL YEARS, INCLUDING THE FUSION 2010, BUT NOT FUSION HYBRID VERSIONS. FORD STATES THEY WILL NOT REPAIR PROBLEM THAT I EXPERIENCED RECENTLY UNDER THIS ESTABLISHED PROGRAM WHICH NHTSA WAS PROPONENT FOR. THE DEFECTIVE PART IN QUESTION IS THE THROTTLE BODY ASSEMBLY AND SENSOR WHICH IS NO DIFFERENT THAN THE PART IN THE NON-HYBRID VERSION FOR THE SAME MODEL YEAR. REAL HAZARD TO DRIVER AND I WAS LUCKY THAT I WAS NOT REAR ENDED AS A RESULT OR IN A SERIOUS CAR ACCIDENT FROM THIS KNOWN DEFECTIVE PART. FORD MOTOR MUST BE REQUIRED TO NOTIFY ALL AFFECTED OWNERS WHO WILL/HAVE EXPERIENCED THIS PROBLEM TO HAVE IT REPAIRED AT THEIR EXPENSE, AS THIS IS A SERIOUS SAFETY ISSUE THAT MUST BE TAKEN SERIOUSLY GIVEN NUMBER OF VEHICLES THAT ARE INVOLVED THAT WILL EXPERIENCE THIS. I EXPERIENCED THIS AT MILEAGE OF 75K BUT I HAVE READ THAT OTHERS HAVE HAD THIS HAPPEN AT MUCH LOWER MILEAGE.
NHTSA complaint #10904247 — an unverified report by a vehicle owner.
ENGINE
MY 2010 FUSION HYBRID BEGAN A NO-START/STALLING CONDITION. IT HAS HAPPENED SIX TIMES NOW. FIRST OCCURRENCE WAS AFTER FUELING AT LOW SPEED AFTER ENTERING STREET. SECOND OCCURRENCE WAS WHILE TRAVELING ON THE HIGHWAY AT 55 MPH. THIRD OCCURRENCE WAS WHILE EXITING THE INTERSTATE. FOURTH OCCURRENCE WAS AT LOW SPEED. FIFTH OCCURRENCE WAS IMMEDIATELY AFTER REFUELING WHILE STILL IN PARKING LOT. AND SIXTH OCCURENCE WAS ALSO IMMEDIATELY AFTER REFUELING JUST AFTER LEAVING GAS STATION AT LOW SPEED. FOUR OF THE SIX OCCURRENCES WAS A FAILURE FOR THE INTERNAL COMBUSTION ENGINE TO START AFTER THE ELECTRIC MOTOR HAD ALREADY BEGAN MOVING THE VEHICLE. THE OTHER TWO OCCURRENCES WAS WHILE COASTING. IN ALL INSTANCES THERE WOULD BE A RED TRIANGLE WARNING MESSAGE TO PULL OVER SAFELY, NO CODES WERE THROWN ACCORDING TO THE ENGINEERING REPORT, NO ISSUES REPORTED VIA THE VEHICLE HEALTH REPORT, THE VEHICLE WAS TRAVELING IN A MOSTLY LEVEL AND STRAIGHT LINE, AND THE VEHICLE WOULD USUALLY RESET AND RUN NORMALLY AFTER THE FIRST OR SECOND ATTEMPT AT RESTARTING ONCE THE VEHICLE WAS PULLED OVER.
NHTSA complaint #10897339 — an unverified report by a vehicle owner.
ENGINE
JULY 29, 2016 DRIVING HOME FROM WORK I WAS DRIVING UPHILL WHEN I NOTICED THE CAR LOSING POWER, NO AMOUNT OF PUSHING DOWN ON THE ACCELERATOR MADE A DIFFERENCE. THE CAR DID NOT STALL BUT IT COULD NOT GAIN MOMENTUM. THE SERVICE ENGINE LIGHT CAME ON. I HAD TO STOP IN THE RIGHT LANE BECAUSE THERE WAS NO SHOULDER AND THE ENGINE HAD STARTED MAKING A VERY LOUD/ROUGH SOUND. I WAITED 5 MIN AND STARTED THE CAR AGAIN. EVERYTHING LOOKED FINE, THE INDICATOR LIGHT HAD CLEARED AND ENGINE SOUNDED NORMAL. I DROVE THE REST OF THE WAY HOME WITHOUT INCIDENT. OVER THE WEEKEND THE CAR OPERATED NORMALLY. ON MONDAY 8/1/2016 ON MY WAY TO WORK THE PROBLEM STARTED AGAIN. THE CAR REMAINED OPERATIONAL BUT COULDN'T GO MORE THAN 20-30 MPH. THE HYBRID BATTERY WOULD DRAIN VERY QUICKLY AND THE REGENERATION MOTOR RAN CONSTANTLY AND SOMETIME VERY ROUGH. I MANAGED TO DRIVE IT TO MY MECHANIC. HIS DIAGNOSTIC REPORT SHOWED A P2112 CODE (THROTTLE BODY STUCK CLOSED). HE PROPOSED CLEANING THE VALVE AS A FIRST STEP BUT HE DIDN'T THINK THAT WOULD FIX THE PROBLEM. WE TRIED THAT BUT TWO DAYS LATER THE PROBLEM CAME BACK. MY MECHANIC ADVISED THAT WHILE HE COULD REPLACE THE ETB, HE WAS NOT EQUIPPED TO CALIBRATE IT AND THAT ONLY FORD COULD DO THIS WORK. HE ALSO TOLD ME THAT WHILE RESEARCHING THE PROBLEM HE'D COME ACROSS INFORMATION THAT MY PROBLEM MIGHT BE COVERED BY AN EXTENDED WARRANTY. I CALLED FORD ABOUT THE EXTENDED WARRANTY AND THEY TOLD ME THAT HYBRIDS ARE NOT COVERED BY THE WARRANTY. IT SEEMS TO ME THAT NHTSA DROPPED THE BALL ON THIS IF THE SAME PROBLEM IS HAPPENING TO HYBRID OWNERS AS IS TO NON-HYBRID OWNERS FOR VEHICLE MODELS OF THE SAME YEARS. MY VEHICLE HAD ABOUT 58,700 MILES WHEN TROUBLE STARTED. NO ONE I SPOKE TO AT FORD COULD TELL ME WHY HYBRIDS ARE NOT COVERED BY THE ETB EXTENDED WARRANTY. SEEMS TO ME NHTSA NEEDS TO RE-OPEN THEIR INVESTIGATION ON THIS ISSUE!
NHTSA complaint #10895852 — an unverified report by a vehicle owner.
ENGINE
ON JUNE 7, 2016, MY WIFE WAS DRIVING OUR 2010 FORD FUSION HYBRID ON A MAJOR HIGHWAY WHEN THE WRENCH LIGHT CAME UP AND THE CAR LOST POWER AND WOULD NOT ACCELERATE. THE CAR WAS TOWED TO NORTH CENTRAL FORD WHERE IT WAS REPAIRED BY REPLACING THE ELECTRONIC THROTTLE BODY AND REPROGRAMMING THE PCM. THE CAR HAS LESS THAN 58,000 MILES ON THE ODOMETER. WHY DOES FORD EXCLUDE HYBRIDS FROM THIS KNOWN PROBLEM AND ITS ASSOCIATED CUSTOMER SATISFACTION PROGRAM 13N03, POPULATION OF HYBRIDS TOO SMALL? IT MAKES NO SENSE. THE PART, FAILURE SYMPTOMS AND FIX ARE THE SAME AS THOSE IN THE FORD CARS COVERED BY 13N03. AND WHY DID THE NHTSA ALLOW FORD NOT TO HAVE A RECALL FOR THE DEFECTIVE PART, POLITICS? CANNOT UNDERSTAND WHY THIS IS NOT A SAFETY ISSUE.
NHTSA complaint #10873560 — an unverified report by a vehicle owner.
ENGINE
WHEN OPERATING THE CAR ON THE FREEWAY, THE CAR SUDDENLY LOST POWER AND ONLY COULD ACHIEVE 45 MPH IN SPITE OF THE ACCELERATOR BEING FLOORED. WHEN EVENTUALLY STOPPED, THE ENGINE WOULD SURGE AND SHUDDER PERIODICALLY. THE CHECK ENGINE LIGHT CAME ON. PULLING THE TROUBLE CODE REVEALED P2112 WHICH IS A THROTTLE BODY ERROR.
NHTSA complaint #10870008 — an unverified report by a vehicle owner.
ENGINE
ON 2 DIFFERENT DAYS, DRIVING ON FREEWAY, MY 2010 FORD FUSION HYBRID, DID NOT RESPOND TO ACCELERATOR DEMAND, I.E. FAILED TO SPEED UP AS COMMANDED, THE WRENCH LIGHT ILLUMINATED BUT NO CHECK ENGINE LIGHT. THIS PROBLEM SEEMS INTERMITTENT, DEALER CANNOT PIN POINT THE PROBLEM BUT REPLACING THE ELECTRONIC THROTTLE BODY(ETB) FIXED THE PROBLEM. I FOUND MANY SIMILAR COMPLAINTS ONLINE. NHTSA ACTION NO. PE 13003 WHICH IDENTIFIES CARS MODELS AFFECTED INCLUDES MY CAR, AND THE ACTION RESULTED IN A CUSTOMER SATISFACTION PROGRAM THAT EXTENDED THE WARRANTY ON THE ETB. HOWEVER, FORD CLAIMS MY VIN IS NOT INCLUDED. I HAVE FOUND OTHERS IN THE SAME SITUATION AND HAVE FILED COMPLAINTS, E.G.NHTSA ID NUMBER 10778131, AND CARCOMPLAINTS.COM.
NHTSA complaint #10779977 — an unverified report by a vehicle owner.
ENGINE
I HAVE HAD MULTIPLE INCIDENTS WITH MY 2010 FORD FUSION HYBRID WHERE I HAVE BEEN DRIVING AND THE ENGINE WILL SUDDENLY LOSE POWER AND THE THROTTLE BECOMES UNRESPONSIVE. SOME OF THESE INCIDENTS OCCURRED DURING FREEWAY DRIVING. WHEN THIS HAPPENED, AN ORANGE WRENCH WOULD APPEAR ON MY DASH DISPLAY, SOMETIMES ACCOMPANIED BY THE CHECK ENGINE LIGHT. AFTER DOING SOME RESEARCH, I FOUND THAT THIS IS A KNOWN ELECTRONIC THROTTLE BODY ISSUE. PER NHTSA ACTION NUMBER : PE13003, FORD HAD ISSUED AN EXTENDED WARRANTY PROGRAM TO COVER REPLACEMENT OF THIS DEFECTIVE PART, BUT THEY ELECTED TO EXCLUDE THE FUSION HYBRID. UPON CONTACTING FORD CUSTOMER SERVICE AND SPEAKING WITH A SUPERVISOR. I WAS ADVISED THAT FORD WAS EXCLUDING THE HYBRID MODEL BECAUSE ITS 2.5L ENGINE IS DIFFERENT THAN THE 2.5L ENGINES IN THE NON-HYBRID MODELS. WHILE THERE MAY BE DIFFERENCES IN THE ENGINE, THIS IS STILL THE SAME DEFECTIVE PART NUMBER THAT IS IN ALL OF THE OTHER FORD VEHICLES THAT RECEIVED THE EXTENDED WARRANTY, AND ACCORDING TO THE SERVICE MANAGER AT THE DEALERSHIP WHERE I HAD THE CAR SERVICED, THE CAR INCORRECTLY RETURNED THE SAME ERROR CODE (P2112, "THROTTLE BODY STUCK CLOSED") THAT THE COVERED VEHICLES RETURNED. THE SERVICE MANAGER ADVISED THAT IT MAKES NO SENSE THAT MY VEHICLE WOULD BE EXCLUDED AND ADVISED THAT I CONTACT FORD CUSTOMER SERVICE. I WAS ADVISED BY CUSTOMER SERVICE THAT EVEN THOUGH THE PART IS DEFECTIVE WHEN INSTALLED ON SOME VEHICLES, IT MAY NOT BE DEFECTIVE WHEN INSTALLED ON OTHERS. THAT SAID, THE PART DISPLAYED THE SAME PATTERN OF FAILURE, THE SAME SYMPTOMS AND THE SAME ERROR CODES AS THE PART COVERED UNDER THE EXTENDED WARRANTY. IT'S THE SAME DEFECTIVE PART. IT MAKES NO SENSE THAT 1.6 MILLION THROTTLE BODIES MAY BE FAULTY ON NON-HYBRID VEHICLES, BUT THE SAME PART HAPPENS TO BE OKAY ON ALL 60,000 FUSION HYBRIDS. I WAS FORCED TO MAKE THE REPAIR OUT OF POCKET.
NHTSA complaint #10778131 — an unverified report by a vehicle owner.
ENGINE
WHEN DRIVING ON THE HIGHWAY AT APPROXIMATELY 70 MPH, THE WRENCH INDICATOR LIGHT ("LIMP HOME" MODE) SUDDENLY STARTED FLASHING, AND THE GAS PEDAL ABRUPTLY BECAME UNRESPONSIVETHE VEHICLE WOULD NO LONGER ACCELERATE AND COULD ONLY COAST. THE ABRUPTLY DECELERATING VEHICLE WAS MANEUVERED ACROSS MULTIPLE LANES OF TRAFFIC TO THE SHOULDER AND TURNED OFF. UPON RESTARTING THE VEHICLE AFTER A MINUTE, IT WAS ABLE TO RESUME NORMAL OPERATION FOR ABOUT 15 MINUTES, WHEN THE PROBLEM REOCCURRED, AND THE SAME STEPS WERE TAKEN. IT OCCURRED AGAIN 90 MINUTES LATER. SYMPTOMS CORRESPOND TO OTHER ACCOUNTS OF ELECTRONIC THROTTLE BODY ISSUES, BUT FORD SAYS THAT THE VEHICLE IS NOT COVERED UNDER ANY RECALLS, EXTENDED WARRANTIES, OR CUSTOMER SAFETY PROGRAMS.
NHTSA complaint #10762159 — an unverified report by a vehicle owner.
ENGINE
WHILE DRIVING AT SPEED CAR SUDDENLY SLOWS WITH A JERK. A WRENCH LIGHT COMES ON THE DASH. THROTTLE CONTROL/POWERTRAIN MALFUNCTION LIGHT AND ENGINE LIGHT ILLUMINATES. CAR GOES INTO "LIMP MODE". CAN'T GO OVER LOW SPEEDS. CAR IS UNSAFE TO DRIVE.
NHTSA complaint #10761253 — an unverified report by a vehicle owner.
ENGINE
DURING HIGHWAY SPEEDS, THE CAR SUDDENLY DECELERATED TO AROUND 20 MPH AND SHOWED THE CHECK ENGINE LIGHT WHICH LATER SCANNED TO BE THE DTC P2112 THROTTLE ACTUATOR CONTROL SYSTEM STUCK CLOSED. THE NHTSA HAS ACTION NUMBER PE13003 WHICH IS THE SAME ISSUE AND WAS CLOSED. FORD HAS ISSUED A CSP 13N03 BUT IT DOES NOT INCLUDE MY VIN NUMBER BUT SHOULD. I CALLED FORD AND THEY CONFIRMED THAT MY VIN IS NOT INCLUDED BUT GAVE NO REASON WHY.
NHTSA complaint #10749499 — an unverified report by a vehicle owner.