Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 1996 Ford Grand Marquis
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Engine & Cooling
538.5%
Median failure at 77,625 miles
Fuel & Propulsion
323.1%
0 crashes, 1 fires
Airbags
323.1%
1 crashes, 0 fires
Suspension
17.7%
Electrical System
17.7%
0 crashes, 1 fires
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
25,000 – 49,999 miles
125.0%
50,000 – 74,999 miles
125.0%
75,000 – 99,999 miles
250.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Nov 1999peak 3Oct 2004
NHTSA investigations into the 1996 Ford Grand Marquis
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
IN A LETTER DATED FEBRUARY 25, 2005, FORD MOTOR COMPANY (FORD) NOTIFIED ODI THAT IT WOULD BE CONDUCTING A CUSTOMER SATISFACTION PROGRAM (FORD NO. 04B26) TO CORRECT A REAR BRAKE LINE CHAFING CONCERN IN APPROXIMATELY 44,000 MODEL YEAR (MY) 1997 FORD CROWN VICTORIA AND GRAND MARQUIS NON-FLEET VEHICLES EQUIPPED WITH ELECTRONIC TRACTION CONTROL THAT WEREBUILT AFTER MARCH 19, 1997.THESE VEHICLES HAVE AN ADDITIONAL REAR BRAKE LINE AND A MASTIC PATCH CAUSING REDUCED CLEARANCE FROM A STIFFENING RIB IN THE FLOOR PAN.ODI?S ANALYSIS SHOWED HIGHER COMPLAINT AND WARRANTY RATES RELATED TO REAR BRAKE LINE FAI...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
Benito, TXFire
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE TRAVELING NOTICED SMOKE COMING FROM UNDER HOOD CONSUMER PULLED VELICLE OVER AND NOTICED COOLENT AND WATER SPRYING OVER ENGINE . VEHICLE WAS TOWED TO DEALER. INTAKE MANIFOLD WAS CRACKED. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #8001608 — an unverified report by a vehicle owner.
Benito, TXFire
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
WHILE TRAVELING NOTICED SMOKE COMING FROM UNDER HOOD CONSUMER PULLED VELICLE OVER AND NOTICED COOLENT AND WATER SPRYING OVER ENGINE . VEHICLE WAS TOWED TO DEALER. INTAKE MANIFOLD WAS CRACKED. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #8001608 — an unverified report by a vehicle owner.
Union, MOCrash4 injured
AIR BAGS
AIR BAGS DEPLOYED, GAS FROM AIR BAGS BURNED CONSUMERS FACE. NLM
NHTSA complaint #560315 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Washington, DC
SUSPENSION:REAR
FW; 1996 MERCURY GRAND MARQUIS FUEL TANK PROBLEM. *BF THE CONSUMER WANTED TO KNOW ABOUT THE POSSIBLILITY OF THE FUEL TANK RUPTURING FOLLOWING A HIGH ENERGY REAR END COLLISION RESULTING IN SEVERE FIRES. THE CONSUMER WANTED TO KNOW IF POLICE AND CIVILIAN VERSIONS OF THE CROWN VICTORIA SHARE THE SAME FUEL SYSTEM AND REAR SUSPENSION GEOMETRY. CONSUMER WOULD LIKE SOME HELP TRYING TO DECIDE HOW SAFE HER 1996 GRAND MARQUIS.
NHTSA complaint #10095208 — an unverified report by a vehicle owner.
Washington, DC
FUEL SYSTEM, GASOLINE:STORAGE
FW; 1996 MERCURY GRAND MARQUIS FUEL TANK PROBLEM. *BF THE CONSUMER WANTED TO KNOW ABOUT THE POSSIBLILITY OF THE FUEL TANK RUPTURING FOLLOWING A HIGH ENERGY REAR END COLLISION RESULTING IN SEVERE FIRES. THE CONSUMER WANTED TO KNOW IF POLICE AND CIVILIAN VERSIONS OF THE CROWN VICTORIA SHARE THE SAME FUEL SYSTEM AND REAR SUSPENSION GEOMETRY. CONSUMER WOULD LIKE SOME HELP TRYING TO DECIDE HOW SAFE HER 1996 GRAND MARQUIS.
NHTSA complaint #10095208 — an unverified report by a vehicle owner.
Elizabethton, TN
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
ENGINE LIGHT ILLUMINATED ON THE DASHBOARD. VEHICLE WAS TAKEN TO AN INDEPENDENT REPAIR SHOP, AND MECHANIC DETERMINED THAT INTAKE MANIFOLD CRACKED AND SPILLED COOLANT INSIDE THE ENGINE. DEALER NOTIFIED.
NHTSA complaint #10079495 — an unverified report by a vehicle owner.
at 90,000 milesWest Elkhart, IN
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING THE ENGINE LIGHT ILLUMINATED AND THE DRIVER BEGAN TO SMELL SMOKE. THE VEHICLE HAD TO BE TOWED TO THE DEALER WHERE THEY REPLACED THE PLASTIC INTAKE MANIFOLD. THE CONSUMER FOUND A SERVICE PROGRAM WHICH WAS ISSUED FOR THE DEFECT AND BELIEVES THE VEHICLE SHOULD HAVE BEEN REPAIRED FREE UNDER THE PROGRAM. *AK *NLM
NHTSA complaint #10038404 — an unverified report by a vehicle owner.
at 65,250 milesBAY Shore, NY
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
CONSUMER STATES THAT VEHICLE HAS AN EXTREME LEAKAGE OF WATER FROM THE FRONT PASSENGER SIDE, AND MAY CAUSE ELECTRICAL PROBLEMS. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
NHTSA complaint #10002309 — an unverified report by a vehicle owner.
at 94,000 milesMustang, OK
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING, VEHICLE STARTED SMOKING UNDER THE HOOD BECAUSE OF PLASTIC MANIFOLD INTAKE CRACKED. DEALER NOTIFIED. PLEASE PROVIDE ADDITIONAL INFORMATION. TS
NHTSA complaint #10002215 — an unverified report by a vehicle owner.
at 36,000 milesWest Palm Beach, FL
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
THE PLASTIC INTAKE MANIFOLD COVER THAT WAS MOUNTED ON TOP OF THE ENGINE HAD DEVELOPED A CRACK, AND CAUSED COOLANT TO LEAK OUT. DEALERSHIP WAS AWARE OF THE PROBLEM. MR JG *JB JG
NHTSA complaint #8022124 — an unverified report by a vehicle owner.
Bakersville, LA
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
CONSUMER STATED WHILE VEHICLE WAS PARKED, WATER BEGAN LEAKING FROM THE ENGINE COMPARTMENT, CONSUMER TOOK VEHICLE TO DEALER, AND WAS INFORMED THAT THE PLASTIC INTAKE MANIFOLD HAD CRACKED.*AK *SLC
NHTSA complaint #8002986 — an unverified report by a vehicle owner.
Benito, TXFire
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
WHILE TRAVELING NOTICED SMOKE COMING FROM UNDER HOOD CONSUMER PULLED VELICLE OVER AND NOTICED COOLENT AND WATER SPRYING OVER ENGINE . VEHICLE WAS TOWED TO DEALER. INTAKE MANIFOLD WAS CRACKED. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #8001608 — an unverified report by a vehicle owner.
Benito, TXFire
FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
WHILE TRAVELING NOTICED SMOKE COMING FROM UNDER HOOD CONSUMER PULLED VELICLE OVER AND NOTICED COOLENT AND WATER SPRYING OVER ENGINE . VEHICLE WAS TOWED TO DEALER. INTAKE MANIFOLD WAS CRACKED. PLEASE PROVIDE FURTHER INFORMATION.
NHTSA complaint #8001608 — an unverified report by a vehicle owner.
Union, MOCrash4 injured
AIR BAGS
AIR BAGS DEPLOYED, GAS FROM AIR BAGS BURNED CONSUMERS FACE. NLM
NHTSA complaint #560315 — an unverified report by a vehicle owner.
Harlingen, TX
AIR BAGS:FRONTAL
DURING COLLISION VIOLENT DEPLOYMENT OF THE AIR BAGS RESULTED IN FIRE TO CONSUMER'S SHIRT, HOWEVER NO INJURY. MJS
NHTSA complaint #548826 — an unverified report by a vehicle owner.
Harlingen, TX
AIR BAGS:FRONTAL
DURING COLLISION VIOLENT DEPLOYMENT OF THE AIR BAGS RESULTED IN FIRE TO CONSUMER'S SHIRT, HOWEVER NO INJURY. MJS
NHTSA complaint #548826 — an unverified report by a vehicle owner.