2015 Forest River Shasta problems

WHEELS

I HAVE A TRAVEL TRAILER WITH 15' WHITE PAINTED STEEL SPOKE WHEELS, AFTER A YEAR ONE HAD A AIR LEAK WHERE THE RIM AND SPOKES ARE WELDED TOGETHER, ABOUT 6 MONTHS LATER ANOTHER WHEEL HAD THE SAME THING HAPPEN, I ENDED UP PUTTING INNERTUBES IN THEM. IN SEPT. OF THIS YEAR WHILE TRAVELING AT 65MPH ON HIGHWAY 80 IN IOWA, WE HAD A WHEEL/TIRE FAILURE SINCE WE NEVER FELT ANYTHING WHEN IT HAPPENED WE DIDN'T PULL OVER RIGHT AWAY, I THOUGHT THE NOISE I HEARD WAS A TRUCK PASSING US BUT AFTER IT PASSED THE NOISE WAS STILL THERE. WE PULLED OVER TO FIND THAT ONE TIRE AND RIM WAS MISSING ONLY THE SPOKES WERE LEFT STILL BOLTED TO THE HUB. THE TIRES WERE INFLATED TO 65 PSI COLD THAT MORNING, THE LUG NUTS WERE CHECKED FOR TIGHTNESS ALSO, WE HAD BEEN ON THE ROAD FOR AROUND 5 HOURS. WE NEVER HEARD ANY NOISE THAT I WOULD THINK WAS A TIRE GOING BAD, THE FLAP, FLAP, FLAP SOUND YOU HEAR WHEN A TRUCK GOES BY WITH A BAD TIRE. THERE WAS NOT ANY DAMAGE TO THE BOTTOM OF THE TRAILER OR MARKS THAT MAY HAVE BEN MADE BY A TIRE COMING APART, THE DAMAGE TO THE TRAILER WAS TO THE PLASTIC FENDER AND METAL IT WAS SCREWED TO. I THINK THAT MAYBE THERE WAS A PROBLEM WITH THE WHEEL MANUFACTURE, THAT THE WELDS WERE NOT AS GOOD AS THEY SHOULD HAVE BEEN. IT WAS SUGGESTED I CONTACT YOU IN CASE THIS PROBLEM IS BIGGER THAN JUST MY WHEELS. I HAVE PHOTOS OF THE AFTERMATH IF NEEDED.

NHTSA complaint #11142321 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

FRAME IS NOT STABLE. FLEXING OF FRAME ALLOWS FRONT OF TRAILER TO MOVE FORWARD. THE FRONT WALLS SEPARATING FROM FRAME. LAG BOLTS INSUFFICIENT TO HOLD TRAILER ON FRAME. WHILE BACKING ON AN INCLINE, THE TRAILER FLEXED AND MADE CONTACT WITH MY PICKUP TRUCK.

NHTSA complaint #11073560 — an unverified report by a vehicle owner.

STRUCTURE:BODY

THE FRAME WELDS WERE INADEQUATE AND HAVE BROKEN AWAY ON THE FRONT PART OF THE TRAILER NEAR THE TONGUE. THE CENTER CROSS MEMBER BETWEEN THE TONGUE IS DANGLING. IT IS A 2015 SHASTA 1961 RE-ISSUE 16 FOOT TRAILER. IT IS CLEARLY AN EXAMPLE OF SHODDY WORKMANSHIP, AND IS DEFINITELY A DANGEROUS SAFETY ISSUE. I AM NOT SURE WHEN THIS HAPPENED. I ONLY BECAME AWARE OF THE PROBLEM AFTER OTHER OWNERS OF THIS SAME MODEL TRAILER BROUGHT THE PROBLEM TO LIGHT. THIS IS NOT THE FIRST SAFETY ISSUE WITH THESE TRAILERS

NHTSA complaint #11048005 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

MOVEMENT OF FRAME AWAY FROM TRAILER BODY. MOVEMENT OF TRAILER TONGUE AWAY FROM BODY AND SEPARATION OF BENCHES IN FRONT OF TRAILER INTERIOR. LAG SCREWS SHEARED OFF IN FRONT OF TRAILER WHERE THEY GO HORIZONTALLY THROUGH FRONT BODY AND IN TO FRAME OF TRAILER. WELDS MISSING FROM FRONT FORK OF TRAILER. FORK WELDED ON ONE SIDE ONLY. HORIZONTAL MOVEMENT OF TRAILER TONGUE AND FORK FROM BODY WHEN ON JACK STANDS.

NHTSA complaint #11040209 — an unverified report by a vehicle owner.

STRUCTURE:BODY

MOVEMENT OF FRAME AWAY FROM TRAILER BODY. MOVEMENT OF TRAILER TONGUE AWAY FROM BODY AND SEPARATION OF BENCHES IN FRONT OF TRAILER INTERIOR. LAG SCREWS SHEARED OFF IN FRONT OF TRAILER WHERE THEY GO HORIZONTALLY THROUGH FRONT BODY AND IN TO FRAME OF TRAILER. WELDS MISSING FROM FRONT FORK OF TRAILER. FORK WELDED ON ONE SIDE ONLY. HORIZONTAL MOVEMENT OF TRAILER TONGUE AND FORK FROM BODY WHEN ON JACK STANDS.

NHTSA complaint #11040209 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

THE 19' FOOT TRAVEL TRAILER HAS SEPARATION OF THE INSIDE WALL AT FLOOR AND DINETTE BENCH FROM THE FRAME.

NHTSA complaint #11033416 — an unverified report by a vehicle owner.

SUSPENSION

THE 19' FOOT TRAVEL TRAILER HAS SEPARATION OF THE INSIDE WALL AT FLOOR AND DINETTE BENCH FROM THE FRAME.

NHTSA complaint #11033416 — an unverified report by a vehicle owner.

STRUCTURE:BODY

THE 19' FOOT TRAVEL TRAILER HAS SEPARATION OF THE INSIDE WALL AT FLOOR AND DINETTE BENCH FROM THE FRAME.

NHTSA complaint #11033416 — an unverified report by a vehicle owner.

SUSPENSION

AFTER NUMEROUS PHONE CALLS AND EMAILS TO GET LAZY DAYS IN COLORADO TO COMPLETE REQUIRED AND AGREED UPON RECALL WORK DONE ON MY CAMPER, THEY CONTINUE TO FAIL TO DO SO. THEY USE STALL TACTICS TO DISCOURAGE ME FROM GETTING THE WORK DONE. MY CAMPER HAS BEEN SITTING ON THEIR LOT FOR 4 WEEKS NOW AND THEY STILL HAVE NOT ORDERED PARTS. THIS HAS BEEN GOING ON SINCE 2015 WHEN I BOUGHT THE CAMPER NEW FROM THEM. MY CAMPER WAS ON THEIR LOT FOR 5 MONTHS AT THAT TIME FOR RECALL WORK AND OTHER WORK. I DON?T NEED FREE STORAGE, I HAVE 5 ACRES AT MY HOUSE TO STORE IT ON. I HAVE CONTACTED THEM ON 12/14/16, 1/4/17, 1/7/17, 2/17/17, 2/15/17, 2/28/173/1/17, 4/3/17, 4/4/17, 4/6/17, 4/8/17. SOMETIMES I RECEIVE A RESPONSE SOMETIME I DO NOT. MY LAST REQUEST 4/6/17, WAS TO MEET PERSONALLY WITH MANAGERS TO GET AN UPDATE ON PARTS ORDERED AND WHEN I COULD EXPECT THE RECALL WORK ON MY CAMPER TO BE COMPLETED. I HAVE NOT RECEIVED A RESPONSE. I HAVE A MORE DETAILED LETTER, BUT IT GOES OVER YOUR CHARACTER COUNT LIMIT. RECALLS ARE FOR: 2015 FOREST RIVER SHASTA AIRFLYTE CAMPER TRAILER VIN #[XXX] RECALLS: NHTSA # 16V-218 NHTSA # 15V-552 NHTSA # 15V-553 NHTSA # 15V-369 FOREST RIVER TECHNICAL SERVICE BULLETIN- DOCUMENT CONTROL # 53-05112016-0191 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10971644 — an unverified report by a vehicle owner.

STRUCTURE:BODY

AFTER NUMEROUS PHONE CALLS AND EMAILS TO GET LAZY DAYS IN COLORADO TO COMPLETE REQUIRED AND AGREED UPON RECALL WORK DONE ON MY CAMPER, THEY CONTINUE TO FAIL TO DO SO. THEY USE STALL TACTICS TO DISCOURAGE ME FROM GETTING THE WORK DONE. MY CAMPER HAS BEEN SITTING ON THEIR LOT FOR 4 WEEKS NOW AND THEY STILL HAVE NOT ORDERED PARTS. THIS HAS BEEN GOING ON SINCE 2015 WHEN I BOUGHT THE CAMPER NEW FROM THEM. MY CAMPER WAS ON THEIR LOT FOR 5 MONTHS AT THAT TIME FOR RECALL WORK AND OTHER WORK. I DON?T NEED FREE STORAGE, I HAVE 5 ACRES AT MY HOUSE TO STORE IT ON. I HAVE CONTACTED THEM ON 12/14/16, 1/4/17, 1/7/17, 2/17/17, 2/15/17, 2/28/173/1/17, 4/3/17, 4/4/17, 4/6/17, 4/8/17. SOMETIMES I RECEIVE A RESPONSE SOMETIME I DO NOT. MY LAST REQUEST 4/6/17, WAS TO MEET PERSONALLY WITH MANAGERS TO GET AN UPDATE ON PARTS ORDERED AND WHEN I COULD EXPECT THE RECALL WORK ON MY CAMPER TO BE COMPLETED. I HAVE NOT RECEIVED A RESPONSE. I HAVE A MORE DETAILED LETTER, BUT IT GOES OVER YOUR CHARACTER COUNT LIMIT. RECALLS ARE FOR: 2015 FOREST RIVER SHASTA AIRFLYTE CAMPER TRAILER VIN #[XXX] RECALLS: NHTSA # 16V-218 NHTSA # 15V-552 NHTSA # 15V-553 NHTSA # 15V-369 FOREST RIVER TECHNICAL SERVICE BULLETIN- DOCUMENT CONTROL # 53-05112016-0191 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

NHTSA complaint #10971644 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

NHTSA RECALL NUMBER:15V553 I TOOK MY CAMPER IN FOR WINDOW RECALL WORK IT SAT FROM JAN TILL MID APRIL AND WAITED FOR THE WINDOWS TO COME IN TO BE REPLACED AND I WAS TOLD THEY ALL WERE REPLACED. THE CAMPER WAS PARKED AND I WHEN I OPENED THE WINDOWS TO LET SOME FRESH AIR IN THE CAMPER THE TOP WINDOW GLASS PULLED LOOSE FROM ITS ALUMINUM HINGE AND WAS DANGLING FROM THE MECHANISM THAT OPENS AND CLOSES THE WINDOW. I CONTACTED SHASTA WARRANTY DEPARTMENT ONCE THE WINDOW FELL OUT AND HE LOOKED UP MY CAMPERS REPAIR HISTORY AND THE ONLY WINDOWS THAT DIDN'T PASS INSPECTION AND HAD TO BE REPLACED WAS BACK WINDOW AND THE 2 UP FRONT. I WILL BE RETURNING FOR A WINDOW REPLACEMENT. SO IT LOOKS LIKE EVEN IF THE WINDOWS PASS THE INSPECTION THEY STILL CAN FALL OUT...

NHTSA complaint #10863927 — an unverified report by a vehicle owner.

STRUCTURE:BODY

NHTSA RECALL NUMBER:15V553 I TOOK MY CAMPER IN FOR WINDOW RECALL WORK IT SAT FROM JAN TILL MID APRIL AND WAITED FOR THE WINDOWS TO COME IN TO BE REPLACED AND I WAS TOLD THEY ALL WERE REPLACED. THE CAMPER WAS PARKED AND I WHEN I OPENED THE WINDOWS TO LET SOME FRESH AIR IN THE CAMPER THE TOP WINDOW GLASS PULLED LOOSE FROM ITS ALUMINUM HINGE AND WAS DANGLING FROM THE MECHANISM THAT OPENS AND CLOSES THE WINDOW. I CONTACTED SHASTA WARRANTY DEPARTMENT ONCE THE WINDOW FELL OUT AND HE LOOKED UP MY CAMPERS REPAIR HISTORY AND THE ONLY WINDOWS THAT DIDN'T PASS INSPECTION AND HAD TO BE REPLACED WAS BACK WINDOW AND THE 2 UP FRONT. I WILL BE RETURNING FOR A WINDOW REPLACEMENT. SO IT LOOKS LIKE EVEN IF THE WINDOWS PASS THE INSPECTION THEY STILL CAN FALL OUT...

NHTSA complaint #10863927 — an unverified report by a vehicle owner.

STRUCTURE:BODY

THIS TRAILER WAS MISSING SUPPORT/BRACING FOR THE FRONT END. THIS ISSUE HAS BEEN LINKED TO COLLAPSING OF THE FRONT END OF THE TRAILER. AFTER BEING "FIXED" THERE IS DAYLIGHT COMING THROUGH THE FRONT END OF THE TRAILER. THE TWO WALL PIECES ARE ALSO PULLING APART. I HAVE RECEIVED NO RESPONSE FROM EMAIL TO FOREST RIVER OR THE DEALER/REPAIR SHOP ASKING THEM TO ADDRESS THIS PROBLEM.

NHTSA complaint #10862395 — an unverified report by a vehicle owner.

STRUCTURE:BODY

TRAILER ENTRY DOOR BECOMES JAMMED AND IS NOT ABLE TO BE OPENED FROM THE INSIDE OF THE TRAILER. THIS HAPPENED ON SEVERAL OCCASIONS. THIS POSES A SERIOUS SAFETY RISK FOR ANYONE THAT MIGHT BE TRAPPED INSIDE THE TRAILER.

NHTSA complaint #10862396 — an unverified report by a vehicle owner.

STRUCTURE:BODY

THE FRONT END OF MY SHASTA IS SAGGING AND BUCKLING DUE TO BEING STRUCTURALLY COMPROMISED. IT HAS BEEN REPAIRED BY THE DEALER 3 TIMES. I WAS TOLD BY THE SERVICE DEPARTMENT THAT IT HAD BROKEN LAG BOLTS AND/OR DID NOT HAVE ENOUGH LAG BOLTS. THE FRONT PANEL IS LEANING ON AND TOUCHING THE PROPANE TANK. I AM CONCERNED ABOUT THE POSSIBILITY OF A LEAK OR EVEN WORSE IT BUCKLING CAUSING THE WORST CASE SCENARIO A FIRE OR EXPLOSION. I AM ALSO AWARE THAT I AM NOT THE ONLY OWNER THAT HAS THIS DEFECT AND CONCERN. I HAD A 550 MILE TRIP PLANNED FOR MAY 5 AND HAVE CANCELLED AND AM RENTING A CABIN BECAUSE I AM FEARFUL TO TOW IT THAT FAR. SAFETY IS MY NUMBER ONE CONCERN, AND I FEEL THAT THIS COMPROMISES THE SAFETY OF MYSELF, MY PASSENGERS, AND OTHER MOTORISTS.

NHTSA complaint #10854917 — an unverified report by a vehicle owner.

STRUCTURE:BODY

TL* THE CONTACT OWNS A 2015 FOREST RIVER SHASTA. WHILE PARKED, THE ESCAPE WINDOW OF THE CAMPER TRAILER SUDDENLY DETACHED. THE TRAILER WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ADHESIVE USED FAILED. THE CAMPER WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA complaint #10785358 — an unverified report by a vehicle owner.

WHEELS

I BOUGHT MY SHASTA AIRFLYTE 16 IT HAD 0 MILES AND CAMPING WORLD IS 40-45 MILES TO MY HOUSE. WE HAD TO PULL OVER 2-3 TIMES BECAUSE WE THOUGHT THE CAMPER WAS COMING UNCOUPLED BECAUSE OF THE BOUNCING OF THE CAMPER AND THE SHAKING OF THE VIBRATIONS OF THE STEERING WHEEL, BUT WHEN WE GOT OUT EVERYTHING WAS FINE WE SMELLED BREAKS AND THEY WERE FINE.. SO WE GOT HOME AND 5HRS AFTER IT BEING HOME MY CAMPER WAS LEAKING THAT CAUSED US TO LOOK OVER THE WHOLE CAMPER CLOSE AND I SEEN DAYLIGHT IN A VENT WHEN SITTING ON THE GAUCHO. I FOUND OUR WHEEL WELLS WHERE BUSTED LOOSE AND GAPED OPEN AND TIRE SKID MARKS IN THE WELLS AND ON THE BACK SIDE OF THE WELLS ON THE FRAME RUB MARKS FROM THE SIDE WALLS. I COULDN'T FIT MY HANDS BETWEEN THE WELL AND THE TREAD OF MY TIRES AND I COULDN'T GET A FINGER BEHIND THE TIRE AND THE FRAME AND MEASUREMENTS IS ABOUT 1/4" SIDEWALL TO CAMPER ON ONE SIDE AND THE OTHER I CAN GET A FINGER BACK THERE BUT IT'S A TIGHT FIT IT MEASURES ABOUT 3/4" SIDE WALL TO CAMPER .. MY CAMPER WENT BACK TO THE FACTORY TO BE FIXED.

NHTSA complaint #10758568 — an unverified report by a vehicle owner.

WHEELS

MY TIRE INFO LABEL HAD 65PSI BUT ON THE TIRE IT HAD 35PSI STAMPED ON THE TIRE... WHEN IT WENT BACK TO THE FACTORY THEY PUT THE RIGHT STICKER ON THE CAMPER.

NHTSA complaint #10758584 — an unverified report by a vehicle owner.

WHEELS

WHEN I GOT MY CAMPER BACK FROM SHASTA AFTER THEY HAD THE CAMPER 79 DAYS FOR REPAIRS. I LOOKED UNDER MY CAMPER AND I FOUND THEY JUST PUT A FEW SCREWS IN THE WHEEL WELLS TO "FIX" DAMAGE FROM WHEELS BUSTING THE WHEEL WELL LOOSE FROM MY CAMPER, AND IT STILL HAS GAPS IN THE WHEEL WELLS AND EXPOSED SCREW WITH THE POINTED END POINTED TOWARDS MY TIRE ...

NHTSA complaint #10758591 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

WHEN I TOOK MY CAMPER BACK TO THE DEALERSHIP BECAUSE IT LEAKED THE DAY I BOUGHT IT, THE BACK WINDOW POPPED OPEN AND WAS FLAPPING ON THE WAY TO DEALERSHIP. IF IT WOULD HAVE BUSTED OR CAME LOOSE THAT COULD HAVE CAUSE A BAD ACCIDENT... RETURNED TO THE DEALERSHIP TO BE REPAIRED..

NHTSA complaint #10758570 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

WHILE CAMPING IT BEGAN TO RAIN SO WE CLOSED ALL THE WINDOWS AND TURNED ON THE AC IT NEVER REALLY COOLED THE CABIN SO WE THOUGHT MAYBE NEEDED TIME SO THE NEXT MORNING WE HAD IT ON FULL BLAST AND LEFT TO GO SEE THE LITTLE WHITE HOUSE AND WHEN WE GOT BACK LATER THAT AFTERNOON MAYBE 4PM. WHEN THE DOOR WAS OPENED EXTREMELY HOT AIR HIT ME IN THE FACE AND I COULD HARDLY BREATHE IT WAS SO HOT IN THE TRAILER. GOOD THING I LEFT MY DOG AT HOME OR HE WOULD HAVE DIED IN THE TRAILER FROM A HEAT STROKE!!! THE WINDOW UNIT IS IN A CABINET WITH A VENT IN THE BACK BUT THE EXHAUST AIR IS NOT SEPARATED FROM THE INTAKE AIR AND IT RECYCLES ITS OWN HOT AIR! SO THE CABINET ON TOP OF THE AC WAS SO HOT IT MELTED THE BAG OF MARSHMALLOWS TURNED MY BANANAS BLACK, AND THE HANDLES ON ALL THE DRAWERS AND CABINET THAT WAS ON THE SAME ISLAND WITH THE AC WAS VERY HOT TO THE TOUCH! WE RETURNED THE CAMPER A 3RD TIME FOR REPAIRS THEY FOUND THAT SHASTA DID NOT WIRE THE EXHAUST FAN INTO THE ELECTRICAL SYSTEM!!!

NHTSA complaint #10758575 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

AFTER THE DEALERSHIP WIRED THE EXHAUST FAN INTO THE ELECTRICAL SYSTEM MY A/C STILL ISN'T COOLING PROPERLY. WE HAD TO GO BUY 2 FANS TO PLACE IN THE CAMPER. AND THE CABINET WAS STILL HOT AND THE HANDLES HOT TO TOUCH ... WE SEEN OTHER FIXES DEALERSHIPS HAVE DONE AND WE OPENED THE CABINET AND ADDED INSULATION TO THE CABINET AND PLUG ALL THE HOLES IN THE AC CABINET THAT ALLOWS HOT EXHAUST AIR IN THE CABIN AND BUILD A DUCT TO FUNNEL OUT THE HOT EXHAUST AIR STRAIT TO THE LITTLE FAN AND TO THE VENT.. THE AC STILL DOESN'T COMPLETELY COOL THE CABIN BUT IT IS AT LEAST PUTTING OUT COOL AIR WE STILL HAVE TO USE FANS TO HELP MOVE THE COLD AIR AROUND.

NHTSA complaint #10758578 — an unverified report by a vehicle owner.