2022 Genesis GV70 driver assist problems

BACK OVER PREVENTION: WARNINGS

Hello [XXX], I was wondering are you handling the case against Hyundai/Genesis. I own a 2022 GV70 43K on it, took it to the dealer on 7/24/26 photos on file at the dealer in Dublin, Ca. Got home in the evening, and parked my car in my garage, then left the next evening 7/25/26 to a wedding got home late, 7/26/26 drove my card to get a bite to eat and seen this, (see photos) I reviewed on line and this a known issue with Hyundai/Genesis a well documented factory defect. That the paint just lifts off due to no being cured properly. That it prematurely oxidizes and weakens and peels off, mine is not oxidized but it just has peeled straight off the hood. This is like toyota white tacoma Trucks issues, with paint. Are you handling this and where do I get in on the claim or start one? for a 60K vehicle this is unacceptable. I also have a video. My# is [XXX] if you need to reach out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11752958 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

I was driving and I wasnt merging, no one was in front or behind me and my car had a collision warning and forced me to brake 3 times in a row. I was going 30 miles per hour and it made me brake really quickly, then it went forward, broke again by itself, went and then broke one more time. I had to wait for it to be normal before entering the freeway. Very scary

NHTSA complaint #11696943 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

I was driving and I wasnt merging, no one was in front or behind me and my car had a collision warning and forced me to brake 3 times in a row. I was going 30 miles per hour and it made me brake really quickly, then it went forward, broke again by itself, went and then broke one more time. I had to wait for it to be normal before entering the freeway. Very scary

NHTSA complaint #11696943 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING

Vehicle experienced water intrusion through sunroof drainage system during rainfall, causing saturation of interior components and electrical malfunctions. Water accumulated in cup holders, dashboard areas, and saturated headliner materials. Following water exposure, vehicle developed multiple safety-critical electrical failures including: false forward collision avoidance system activation causing unexpected emergency braking with no obstruction present, and improper auto start/stop system engagement during low-speed driving causing vehicle to jerk and stall while in motion. Despite reporting this safety issue immediately, manufacturer Genesis Motor America failed to disclose that this was a known defect covered under Technical Service Bulletin 24-BD-008G. Customer service representatives did not mention existing TSB and refused emergency service appointments, forcing 2-month wait for service scheduling despite life-threatening electrical malfunctions. Customer had to independently discover TSB documentation through research. Only after customer escalated with TSB evidence did Genesis authorize repair. Dealer confirmed drainage system failure and completed repairs per TSB guidelines that manufacturer should have immediately referenced. Genesis's failure to disclose known safety defect and refusal of emergency service created extended exposure to dangerous electrical malfunctions that could result in accidents.

NHTSA complaint #11670654 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

Multiple warning indicators are illuminated all of the time. Forward collision, Low brake fluid, brake light, lane departure warning, check lane safety system, check blind spot safety system. Vehicle is still drivable with all of this happening.

NHTSA complaint #11628775 — an unverified report by a vehicle owner.

LANE DEPARTURE: BLIND SPOT DETECTION

Multiple warning indicators are illuminated all of the time. Forward collision, Low brake fluid, brake light, lane departure warning, check lane safety system, check blind spot safety system. Vehicle is still drivable with all of this happening.

NHTSA complaint #11628775 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

Been A Loyal Enthusiastic Hyundai & Genesis Owner For 22 Years. 6 Santa Fe's 3 Genesis. FRIDAY, AUGUST 30, 2024. Went to garage to start... "LIMITED SLIP" WARNING AND MULTIPLE DRIVER ASSIST WARNINGS FLASHING ON DIGITAL DASHBOARD. WOULD NOT SHIFT INTO GEAR. TOWED TO DEALER SATURDAY MORNING. DEALER HAS NOT LOOKED AT GV70 TO DIAGNOSE IN 7 DAYS. 3 OTHER GENESIS HAD BEEN TOWED TO THE DEALER AS WELL AND WERE SITTING NEXT TO MINE. DEALER IS DOING WHAT THEY CAN BUT NOW HAVE MORE THAN 3X SERVICE FROM RECENTLY CLOSED GENESIS DEALERS IN A 60-70 MILE RADIUS. GENESIS DIFFERENTIAL ISSUES ARE REAL AND UNRESOLVED AND AFFECT A SIGNIFICANT NUMBER OF GV VEHICLES. GENESIS DEALER ISSUES OF TAKING ON SERVICE FROM CLOSED GENESIS DEALERS, NO APPOINTMENTS FOR MONTHS, NO LOANERS & UNABLE TO REPAIR AND/OR MULTIPLE REPAIRS FOR THE SAME ISSUE ARE REAL AND AFFECT A SIGNIFICANT NUMBER OF GV OWNERS. These issues are now insurmountable for the near term and, at 72 years old, the "near term" is very important to me. GENESIS AND NHTSA ARE NOW WELL AWARE OF THESE DIFFERENTIAL ISSUES WHICH CAN RENDER THE VEHICLE INOPERABLE WHILE DRIVING OR PARKED. A NATIONAL RECALL IS REQUIRED AS WELL AS A "PERMANENT" FIX. CURRENT DEALERSHIPS ARE HEAVILY IMPACTED WITH PICKING UP MANY ADDITIONAL SERVICE CALLS FROM CLOSED GENESIS DEALERS. THEY DO NOT HAVE THE CAPACITY OR THE ABILITY TO PERMANENTLY REPAIR THESE ISSUES IN A TIMELY MANNER. A NATIONAL RECALL SHOULD BE ORDERED BY NHTSA / FEDERAL GOVERNMENT AND REQUIRE A "TIMELY PERMANENT REPAIR" OR A FULL COMPENSATION IMMEDIATE BUYBACK.

NHTSA complaint #11613311 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

Been A Loyal Enthusiastic Hyundai & Genesis Owner For 22 Years. 6 Santa Fe's 3 Genesis. FRIDAY, AUGUST 30, 2024. Went to garage to start... "LIMITED SLIP" WARNING AND MULTIPLE DRIVER ASSIST WARNINGS FLASHING ON DIGITAL DASHBOARD. WOULD NOT SHIFT INTO GEAR. TOWED TO DEALER SATURDAY MORNING. DEALER HAS NOT LOOKED AT GV70 TO DIAGNOSE IN 7 DAYS. 3 OTHER GENESIS HAD BEEN TOWED TO THE DEALER AS WELL AND WERE SITTING NEXT TO MINE. DEALER IS DOING WHAT THEY CAN BUT NOW HAVE MORE THAN 3X SERVICE FROM RECENTLY CLOSED GENESIS DEALERS IN A 60-70 MILE RADIUS. GENESIS DIFFERENTIAL ISSUES ARE REAL AND UNRESOLVED AND AFFECT A SIGNIFICANT NUMBER OF GV VEHICLES. GENESIS DEALER ISSUES OF TAKING ON SERVICE FROM CLOSED GENESIS DEALERS, NO APPOINTMENTS FOR MONTHS, NO LOANERS & UNABLE TO REPAIR AND/OR MULTIPLE REPAIRS FOR THE SAME ISSUE ARE REAL AND AFFECT A SIGNIFICANT NUMBER OF GV OWNERS. These issues are now insurmountable for the near term and, at 72 years old, the "near term" is very important to me. GENESIS AND NHTSA ARE NOW WELL AWARE OF THESE DIFFERENTIAL ISSUES WHICH CAN RENDER THE VEHICLE INOPERABLE WHILE DRIVING OR PARKED. A NATIONAL RECALL IS REQUIRED AS WELL AS A "PERMANENT" FIX. CURRENT DEALERSHIPS ARE HEAVILY IMPACTED WITH PICKING UP MANY ADDITIONAL SERVICE CALLS FROM CLOSED GENESIS DEALERS. THEY DO NOT HAVE THE CAPACITY OR THE ABILITY TO PERMANENTLY REPAIR THESE ISSUES IN A TIMELY MANNER. A NATIONAL RECALL SHOULD BE ORDERED BY NHTSA / FEDERAL GOVERNMENT AND REQUIRE A "TIMELY PERMANENT REPAIR" OR A FULL COMPENSATION IMMEDIATE BUYBACK.

NHTSA complaint #11613311 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

Lane keeping assist veers out of highway lane when an unlined entrance- exit appears. Vehicle is looking for the right line and swerves out of the lane to find it. Could cause a collision with an incoming vehicle. 2nd part the vehicle shimmies down the highway for the same reason when space between dashed lines appear. Constantly correcting itself. Solution would be a recall to reprogram all Hyundai and Genesis vehicles with lane following to only look at the left lines.

NHTSA complaint #11545142 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009

NHTSA complaint #11513740 — an unverified report by a vehicle owner.

LANE DEPARTURE: ASSIST

The issue reported has been since day one having the vehicle. The hood shakes excessively, sometimes violently, while driving at highway speeds as well as at non-highway speeds if any significant headwind is present. This flapping creates uneven and unpredictable drag that affects the straight-line tracking of the vehicle under normal driving situations. These characteristics are exacerbated by turns at highway speeds and on surface streets on particularly windy days. As the hood rises, air enters the engine compartment and causes uneven pressure changes and an unpredictable swirling and turbulent flow of air that the vehicle is not designed to handle. These combined forces acting on the vehicle throw the lane assist, cruise control, and lane departure warning systems into fits. On more than one occasion I have had to 'fight' the vehicles inputs to stay on the desired track and to avoid departing the road. Aside from immediate safety concerns, the abnormal stresses imposed on the vehicle, components, and tires are causing wear at an unknown rate and a premature component failure is likely. Napleton Genesis attempted to adjust the hood on two occasions prior to claiming to put a new hood on the vehicle. After yielding no positive results, a remedy was sought by contacting Genesis Motor America. They claimed to not know of similar complaints. After several email and phone conversations the vehicle was sent to Pugi Genesis for another failed adjustment attempt. My suspicions that it is a design flaw relating to the 'Clamshell' design of the hood were confirmed by the contact below, who stated on a recorded line on Wednesday, March 22, 2023, that she received an email from 'the engineers' claiming that they are aware of the issue and that they will not follow up because 'it is fine'. She also admitted that she is aware of several GV70 owners that have made similar claims. BRIANNA National Consumer Affairs Genesis Motor America O: 1.833.462.8723 Ext. 65009

NHTSA complaint #11513740 — an unverified report by a vehicle owner.

BACK OVER PREVENTION

The contact owns a 2022 Genesis GV70. The contact stated while attempting to reverse, the vehicle launched forward without warning. The contact then shifted to drive and the back Over Prevention camera screen activated. There was also an abnormal sound coming from the vehicle. The vehicle was taken to the dealer and the dealer stated the battery was low and there was no coolant in the reservoir or radiator. The vehicle was repaired but the failure continued. The vehicle was taken back to the dealer but was not diagnosed. The manufacturer was not contacted. The failure mileage was 4,977.

NHTSA complaint #11512466 — an unverified report by a vehicle owner.

LANE DEPARTURE: WARNING

The issue started 1/24/2022 9:30pm when the car steering wheel buttons features where off and 2 warning lights on. All self driving mode assistance where off. I took the car to Nashua Hyundai 140 Daniel Webster Hwy, Nashua, NH 03060 tel 603- 888- 8080, i believe was the week of the 31, and they ordered the 3 parts. They told me it was safe to drive the car. During Saturday 1/21 I drove to NYC to meet my cousins for my uncle funeral. I noticed that the car was slightly accelerating itself without no warning. On 1/22 Sunday returning home from NYC, I notice that I had to put the brakes more frequenty. On 1/27/2023, the 3 electric parts were installed and when leaving the dealer the car was not responding to the acceleration (it won run) and abruptly accelerated. Then at the highway US 3 South it started to reduce speed by itself (55/65 zone). Almost 2 car collide with me at the rear at they had to reduce speed abruptly. I returned to the dealer with the warning lights on. The technician plug the computer deffects detector and the system could not detect the error. The warning signs where off. He drove the car and there found the traction control coming on and off causing the car to accelerate and reduced speed by itself. I thought I was not going to make it as they were a lot of trucks near me when I was trying to drive and return to the dealer. I sworn to protect the public health since 2015, I am fulfilling that duty with this report to avoid preventable accident or death. I believe this car advance AI/ML system are blocking access to detection system to detect errors. Which could endanger findings of significant errors that can cause injuries or death while driving. All repairs documented are at the dealer and inside the car. The car still at the dealer as of today if you need to conduct an inspection 1/30,/2023. Also, the Genesis app is not recording malfunctioning until the dealer connect the system. [XXX] Cell [XXX] for any questions INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),

NHTSA complaint #11504375 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: WARNINGS

The location of the sensors for the forward collision, adaptive cruise control and lane departure are located too low in the front grill. During snow conditions ice and snow cover the sensors and they do not operated properly. I purchased my vehicle in August 2021 and last winter as well as today (December 16, 2022 while driving near Chicago I encountered several instances where the above systems did not work properly. I contacted my local dealer as well as the Genesis Motor Vehicle company. The dealer confirmed they had several similar complaints to mine. I was advised by both the local dealer as well as Genesis Motor company to turn the systems off in snowy conditions. Disconnecting the system results in an unsafe situation. The location of the sensors is too close to the pavement. Genesis needs to correct this design flaw.

NHTSA complaint #11497789 — an unverified report by a vehicle owner.

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL

The location of the sensors for the forward collision, adaptive cruise control and lane departure are located too low in the front grill. During snow conditions ice and snow cover the sensors and they do not operated properly. I purchased my vehicle in August 2021 and last winter as well as today (December 16, 2022 while driving near Chicago I encountered several instances where the above systems did not work properly. I contacted my local dealer as well as the Genesis Motor Vehicle company. The dealer confirmed they had several similar complaints to mine. I was advised by both the local dealer as well as Genesis Motor company to turn the systems off in snowy conditions. Disconnecting the system results in an unsafe situation. The location of the sensors is too close to the pavement. Genesis needs to correct this design flaw.

NHTSA complaint #11497789 — an unverified report by a vehicle owner.