I TOOK MY VEHICLE TO AMREICAN TIRE DEPOT ON 5/23/18. I HAD TWO FLAT TIRES AND A BENT RIM, I EXPLAINED WHAT I NEEDED AND THEY CONFIRMED. DANIEL WHO ASSISTED ME INFORMED ME HE HAD TO SELL ME FOUR TIMES BECAUSE MY TIRES WERE WORN. I SAID THAT WAS FINE ALTHOUGH MY TIRES WERE NOT THAT BAD. I WAS CHARGED $419.80 AND TOLD TO RETURN IN A FEW DAYS TO GET THE RIM AND FOURTH TIRE, MEAN WHILE THEY WOULD PUT THE SPARE ON SO I COULD DRIVE MY TRUCK. I AGREED APPROXIMATELY ONE WEEK LATER I CALLED AND SPOKE TO DANIEL, WHO STATED HE WOULD CALL ME BACK. I WAITED A FEW DAYS WITH NO CALL BACK. I AGAIN CALLED AND ASKED TO SPEAK TO DANIEL HOWEVER HE WAS NOT IN. I ASKED TO SPEAK TO THE MANAGER AND ERIC GOT ON THE PHONE AND STATED HE WAS THE STORE MANAGER. I EXPLAINED THE SITUATION, ERIC STATED HE WOULD HAVE DANIEL CALL ME BACK THE NEXT DAY. A FEW DAYS AFTER THAT CONVERSATION I CALLED BACK AND ASKED TO SPEAK WITH THE DISTRICT MANAGER, AGAIN I GOT ERIC ON THE PHONE WHO STATED THE DISTRICT MANAGER WAS ON VACATION AND HE WAS ACTING AS THE DISTRICT MANAGER IN HIS ABSENCE. I AGAIN ENDED MY CONVERSATION WITHOUT A RESOLUTION. I THEN CALLED AL MENDOZA WHO IS THE DISTRICT MANAGER. AL STATED HE WAS NOT ON VACATION AS ERIC STATED BUT DID TAKE "A FEW" DAYS OFF. I INFORMED HIM OF THE SITUATION AND HE STATED HIS EMPLOYEES DID NOTHING WRONG, HOWEVER HE WOULD LOOK INTO IT AND GET BACK TO ME. A FEW DAYS PASSED AND NOTHING. ON 6/20/18 O RECEIVED A CALL STATING MY TIRE AND RIM WERE READY TO BE PICKED UP. I WENT TO THE STORE AT APPROXIMATELY 5:53 TO GET MY TIRE PUT ON. I WAS CHARGED AN ADDITIONAL $96.53. WHEN MY TRUCK WAS READY I WAS CALLED OVER AND GIVEN THE KEYS. I LOOKED IN THE BED OF MY TRUCK AND NOTICED MY SPARE TIRE IN THE BED OF MY TRUCK. I ASKED THEM TO PLACE MY SPARE BACK UNDER THE BED IN ITS LOCATION SINCE THAT IS WHERE THEY GOT IT FROM. THE TIRE PERSON STATED HE DID NOT HAVE THE TOOLS TO PUT THE TIRE BACK WHERE IT BELONGED. I INFORMED HIM THEY PUT IT ON MY TRUCK. JOB NOT DONE
NHTSA complaint #11102919 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2000 GMC SONOMA EQUIPPED WITH COOPER COBRA RADIAL G/T TIRES, SIZE: P255/60R15 (NA). WHILE INDEPENDENTLY PERFORMING ROUTINE SERVICE ON THE VEHICLE, THE CONTACT NOTICED THAT ALL THE TIRES DEVELOPED CRACKS ON THE INNER PART OF THEIR RESPECTIVE SIDEWALLS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT ALL FOUR TIRES NEEDED TO BE REPLACED. THE TRIES WERE NOT REPLACED. THE TIRE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE TIRE FAILURE MILEAGE WAS 27,000 AND THE VEHICLE FAILURE MILEAGE WAS 117,366.
NHTSA complaint #10904447 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 GMC SONOMA. WHILE DRIVING AT APPROXIMATELY 25 MPH, THE SPARE TIRE WIRE CABLE HOIST ASSEMBLY FRAY SNAPPED AND THE SPARE TIRE FELL ONTO THE ROAD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
NHTSA complaint #10714391 — an unverified report by a vehicle owner.
I WAS DRIVING HOME ON THE HWY, DRIVING BETWEEN 35-60 MPH BECAUSE OF ICY, SNOWY, SLUSHY, 35 MPH WINDY CONDITIONS. MY STEERING WHEEL STARTED VIBRATING CRAZILY AND MY TRUCK KEPT WANTING TO PULL ITSELF TO THE LEFT. I FELT BUMPING EVERY TIME THE FRONT LEFT WHEEL MADE A REVOLUTION. WITH 1 1/2 HOURS OF DRIVING TIME LEFT I KEPT HOPING I WOULD MAKE IT HOME SAFELY, WHICH I DID. I TOOK MY TRUCK IN THE NEXT DAY ONLY FOR THEM TO TELL ME ALL FOUR TIRES OF MINE WERE SHOT - CORDS IN TWO TIRES SNAPPED, AND BUBBLING AND THREAD/TREADWEAR IN THE OTHER TWO. GRANTED, I HAD THE TIRES FOR 7 YEARS. HOWEVER, THEY WERE 70,000 MILES TIRES THAT LASTED 31,000 MILES. PREMATURE TREADWEAR WAS EVIDENT AFTER DRIVING THE FIRST 10,000 MILES AND BECAME PROGRESSIVELY WORSE. I MAINTAINED REGULAR TIRE ROTATION SCHEDULE THROUGHOUT. NOT ONE TIME DID MY MECHANIC MENTION ANY PROBLEMS, EVEN WHEN ASKED. KUMHO 205/75 TIRES ARE CRAP, THEY ARE GOING TO KILL SOMEBODY AND THE COMPANY KNOWS IT. DO MINIMAL RESEARCH AND YOU'LL DISCOVER THIS YOURSELF. TIRE PLACES WHO DON'T KNOW THIS HAVEN'T DONE ENOUGH RESEARCH OR DON'T CARE. IS THAT WHO YOU WANT TO TAKE YOUR RECOMMENDATIONS FROM? NOT ONE, NOT TWO, BUT ALL FOUR TIRES OF MINE NEEDED REPLACING AT THE SAME TIME. WHEN I COMPLAINED TO THE ONES WHO HIGHLY RECOMMENDED THESE TIRES, THEY BLAMED ME - 7 YEARS IS TOO LONG, DIDN'T ROTATE TIRES ENOUGH, DIDN'T INSPECT THEM MYSELF EVERY TIME I HOPPED IN MY TRUCK, MY TRUCK SAT TOO LONG WITHOUT BE DRIVEN, ALIGNMENTS NOT DONE EVERY YEAR, NOBODY HAS EVER COMPLAINED ABOUT KUMHO TIRES (BIG FAT LIE!), THEY WERE NOT AWARE OF ANY RECALLS (BIGGER, FATTEST LIE), BLAH BLAH BLAH! SOUNDS LIKE A CONSPIRACY TO ME. GET KUMHO TIRES OFF THE SHELVES BEFORE SOMEONE GETS KILLED!
NHTSA complaint #10499393 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 1991 GMC SONOMA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, AN UNUSUAL NOISE EMITTED FROM OF THE VEHICLE. THE CONTACT THEN NOTICED HAT THE SPARE TIRE HAD BECOME DETACHED FROM UNDER THE VEHICLE AS A RESULT OF A FRACTURED SUPPORT CABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. .... UPDATED 02-20-13 *BF UPDATED 02/25/2013
NHTSA complaint #10490789 — an unverified report by a vehicle owner.
2003 GMC SONOMA. CONSUMER STATES WHILE DRIVING THE SUPPORT CABLE HOLDING THE SPARE TIRE RUSTED THROUGH AND THE TIRE FELL OFF, ROLLED DOWN THE ROAD AND HIT ANOTHER CAR *TGW THE CONSUMER STATED NO DAMAGE WAS DONE AND THE POLICE WERE NOT NOTIFIED.
NHTSA complaint #10429873 — an unverified report by a vehicle owner.
I LOST THE TREAD ON ONE OF MY TOYO TIRES AS I WAS DRIVING DOWN THE FREEWAY. IT COMPLETELY SEPARATED FROM THE TIRE! IT WAS THE PASSENGER FRONT TIRE. THANKFULLY, I WAS ABLE TO STEER TO THE EMERGENCY LANE AND CALL FOR HELP. I'VE ALREADY HAD IT REPLACED BUT THE DEALER I WENT TO (DISCOUNT TIRES) WHERE I PURCHASED THE DEFECTIVE ONE TOLD ME THEY ARE GOOD TIRES AND CONVINCED ME TO BUY ANOTHER TOYO. NOW I'M WORRIED.
NHTSA complaint #10383358 — an unverified report by a vehicle owner.
I WAS ACCELERATING ONTO INTERSTATE HIGHWAY I94 WHEN MY TRUCK SUDDENLY BOUNCED UP JUMPING AND COMING BACK DOWN ON THE ENTRANCE RAMP. AS I LOOKED IN MY REAR VIEW MIRROR I SAW MY SPARE TIRE BOUNCING OFF INTO A NEARBY FIELD. THE SPARE WAS HELD UNDER THE TRUCK BED BY A STEEL CABLE WHICH LATER I FOUND BROKE. THE TIRE HAD JAMMED UNDER THE TRUCK BED RUPTURING THE STEEL GASOLINE FILLER TUBE. I EXPLORED THE RUPTURE CLOSED AND HAVE NOT YET REPLACED THE SPARE TIRE RETAINING ASSEMBLY UNDER THE TRUCK.
NHTSA complaint #10361499 — an unverified report by a vehicle owner.
DRIVING OVER A SPEED BUMP I HEARD MY SPARE TIRE HIT THE GROUND WITH THE SUPPORT CABLE AND OTHER METAL PIECES. LOOKED UNDER THE TRUCK AND FOUND THAT THE CABLE JUST SNAP.
NHTSA complaint #10353611 — an unverified report by a vehicle owner.
WHILE DRIVING ABOUT 35MPH, THE SPARE TIRE FELL FROM BELOW MY 2000 GMC SONOMA. AFTER STOPPING AND SAFELY GETTING OUT OF THE TRUCK, I DISCOVERED THAT THE CABLE HOLDING THE TIRE IN PLACE HAD BROKEN ALLOWING THE SPARE TIRE TO FALL FROM THE TRUCK. LUCKILY, THERE WAS NO ONE BEHIND ME AT THE TIME AS THE TIRE AND WHEEL ASSEMBLY BOUNCED AROUND AND ENDED UP IN ANOTHER LANE. I RETURNED THE TRUCK TO A GM DEALER AND WAS TOLD IT WAS NOT A KNOWN SAFETY ISSUE. THE REPAIR WAS TO REPLACE THE HOIST AT A COST OF $287. IT NEEDS TO BE INVESTIGATED.
NHTSA complaint #10324765 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 1997 GMC SONOMA. THE VEHICLE HAS TBC STAMPEDE RADIAL A/T TIRES, SIZE P205/75/R15 (NA). THE CONTACT NOTICED THAT ALL FOUR TIRES HAVE BULGES IN THE LOWER WHITE SIDEWALLS, WHICH INDICATES SEPARATION BETWEEN THE TWO LOWER SIDEWALL COMPONENTS. THE DEALER STATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THE TIRES. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER IN REFERENCE TO NHTSA CAMPAIGN ID NUMBER 08T006000 (TIRES:SIDEWALL). THE FAILURE AND CURRENT MILEAGES WERE 18,000. UPDATED 09/16/08 *BF UPDATED 09/19/08.
NHTSA complaint #10234200 — an unverified report by a vehicle owner.
TL*THE CONTACT OWNS A 2000 GMC SONOMA. WHILE DRIVING 25 MPH, THE CABLE THAT HOLDS THE SPARE TIRE FAILED AND DETACHED FROM THE VEHICLE. THE CONTACT NOTICED THAT THE CABLE WAS FRAYED. THE DEALER STATED THAT THERE WERE NO EXISTING RECALLS AND THAT THE CABLE NEEDED TO BE REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 48,000. UPDATED 03-19-08 *BF UPDATED 03/19/08
NHTSA complaint #10220617 — an unverified report by a vehicle owner.
P235/SSR16 GDY BW EAG G/A 96T 45K TIRE DEFECT: TREAD SEPARATION FROM INNER CORE. ORIGINAL EQUIPMENT TRUCK. DEFECT OCCURRED AT LESS THAN 38,000 MILES ON VEHICLE/TIRE. NOTED THUMPING NOISE WHILE DRIVING AND SEVERE SHAKING OF FRONT END. TOOK TO DEALER AND THEY SUGGESTED CONTACTING GOODYEAR WHICH HAS BEEN DONE BUT NO ACTION TO DATE.
NHTSA complaint #10185340 — an unverified report by a vehicle owner.
MY SPARE TIRE ON MY 2002 GMC SONOMA PICKUP FELL OUT OF ITS CARRIER. IT ROLLED ACROSS TWO LANES OF TRAFFIC, LUCKILY TRAFFIC WAS LIGHT AND NO ONE WAS STRUCK BY THE RUN AWAY WHEEL. I APPEARS THE CABLE THAT SECURES THE SPARE ON THE TRUCK PARTED. THIS IS THE FIRST TIME THE SPARE HAS BEEN OFF THE TRUCK.
NHTSA complaint #10147636 — an unverified report by a vehicle owner.
1999 GMC SONOMA EXPERIENCED PROBLEMS WITH TRANSMISSION, CD PLAYER, TIRES AND HEATING COIL.*MR CONSUMER CONCERNED THAT DEALER DID NOT TELL THEM THAT THERE WAS A RECALL ON THIS VEHICLE. THE TRANSMISSION WAS REPLACED, EXCHANGED REBUILT TORQUE CONVERTER WITH TRANCES FILLER 12 MONTH OR 12,000 MILE WARRANTY. *BF
NHTSA complaint #10118892 — an unverified report by a vehicle owner.
THE STEAL CABLE HOLDING THE SPARE TIRE UNDER THE VEHICLE BECAME FRAYED AND STARTED TO BREAK ONE STEEL STRAND AT A TIME UNTIL THERE WAS A COMPLETE FAILURE. THIS CAUSED THE SPARE TIRE TO FALL FROM UNDER VEHICLE WHILE IN MOTION. THIS PRESENTS A "SERIOUS SAFETY HAZARD" FOR ANY VEHICLES FOLLOWING AT THE TIME OF A FAILURE.
NHTSA complaint #10023663 — an unverified report by a vehicle owner.