Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2004 Gulf Stream SUN Voyager
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Brakes
541.7%
0 crashes, 1 fires · median 29,438 mi
Equipment & Accessories
216.7%
Median failure at 10,000 miles
Windows, Mirrors & Wipers
216.7%
Median failure at 3,500 miles
Lights
18.3%
Median failure at 8,900 miles
Suspension
18.3%
Median failure at 2,000 miles
Transmission & Drivetrain
18.3%
Median failure at 2,000 miles
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
555.6%
10,000 – 24,999 miles
333.3%
25,000 – 49,999 miles
111.1%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
May 2004peak 2Sep 2010
Recalls on the 2004 Gulf Stream SUN Voyager
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20104361,328 units in Canada
Accessories
Certain refrigerators used in Recreational Vehicles (RVs) contain either a sensing algorithm or a thermal switch to interrupt power when it detects high temperatures that could lead to a fire. An insufficient response time can result in the power not being shut-off in sufficient time to prevent a fire, which could result in property damage and/or personal injury. Correction: Dealers will install a thermocouple with a faster response time for all refrigerators with a sensing algorithm or a thermal switch.
Recall 20092096 units in Canada
Brakes
On certain motorhomes, the brake calipers may stick in the applied position. This can result in abnormal heat generation at the wheel end which, if undetected, could eventually lead to soft brake pedal condition due to brake fluid boil. Extended stopping distances may result in a vehicle crash causing property damage, personal injury or death. Correction: Dealers will affect repairs.
Recall 20082914,571 units in Canada
Other
On certain motorhomes and travel trailers equipped with a Dometic Corporation refrigerator, a fatigue crack can develop in the boiler tube. This could allow the release of pressurized coolant solution into an area where an ignition source is present, which could result in a fire. Correction: Dealers will install a secondary burner housing.
Recall 20070814,258 units in Canada
Other
On certain motorhomes, conventional travel trailers and fifth wheel travel trailers equipped with a Dometic Corporation refrigerator, a fatigue crack can develop in the boiler tube. This could allow the release of pressurized coolant solution into an area where an ignition source is present, which could result in a fire. Correction: Dealers will replace the refrigerator's boiler tube assembly.
Recall 200625531 units in Canada
Fuel System
On certain motorhomes equipped with Workhorse Custom Chassis, the engine fuel rail pulse damper retainer clip may fracture, resulting in inadequate retention of the damper. If the damper comes loose, a fuel leak may result in the underhood area which may result in a fire. Correction: Dealers will replace the engine fuel rail pulse damper retainer clip.
Recall 20062081,501 units in Canada
Fuel System
On certain motorhomes equipped with Workhorse Custom Chassis, the engine fuel rail pulse damper retainer clip may fracture, resulting in inadequate retention of the damper. If the damper comes loose, a fuel leak may result in the underhood area which may result in a fire. Correction: Dealers will replace the engine fuel rail pulse damper retainer clip.
Recall 200611219 units in Canada
Lights And Instruments
Certain motorhomes fail to comply with the requirements of CMVSS 101 and 105. Incorrect software programmed into the instrument panel cluster may not allow activation of certain driver warning indicators. As a result, the instrument cluster may fail to illuminate the warning lamps indicating brake system failure. Correction: Workhorse Custom Chassis dealers will reprogram the instrument panel cluster.
Recall 200323677 units in Canada
Electrical
On certain vehicles, if the circuit breaker handle is held in the "ON" position after the unit is tripped, the circuit contacts may weld together & heat may be generated which could damage attached or adjacent wiring creating a risk of fire. Correction: Dealer will replace defective circuit breakers.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 19,000 milesGAS City, INFire
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 GULF STREAM SUN VOYAGER RV. THE CONTACT STATED WHILE DRIVING 40 MPH, THERE WAS AN ABNORMAL ODOR OF BURNING RUBBER FROM THE BRAKES. THE CONTACT PULLED OVER AND NOTICE THE BRAKE CALIPER ON THE FRONT PASSENGER SIDE WAS LOCKED. THE CONTACT TOOK THE VEHICLE TO A DEALER TO HAVE THE CALIPERS, BRAKE PADS AND WHEEL BEARINGS REPLACED. AFTER THE REPAIR, THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL CAMPAIGN ID NUMBER: 09V245000(SERVICE BRAKES, HYDRAULIC). THE CONTACT CALLED THE MANUFACTURER REGARDING REIMBURSEMENT AND THE MANUFACTURER DENIED THE CONTACT'S REQUEST. THE CONTACT STATED THAT THE MANUFACTURER SHOULD REIMBURSE THE OWNERS FOR THE COST OF THE REPAIRS TO THE BRAKING SYSTEM. THE FAILURE MILEAGE WAS 19,000.
NHTSA complaint #10356552 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 19,000 milesGAS City, INFire
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 GULF STREAM SUN VOYAGER RV. THE CONTACT STATED WHILE DRIVING 40 MPH, THERE WAS AN ABNORMAL ODOR OF BURNING RUBBER FROM THE BRAKES. THE CONTACT PULLED OVER AND NOTICE THE BRAKE CALIPER ON THE FRONT PASSENGER SIDE WAS LOCKED. THE CONTACT TOOK THE VEHICLE TO A DEALER TO HAVE THE CALIPERS, BRAKE PADS AND WHEEL BEARINGS REPLACED. AFTER THE REPAIR, THE CONTACT RECEIVED NOTIFICATION OF NHTSA RECALL CAMPAIGN ID NUMBER: 09V245000(SERVICE BRAKES, HYDRAULIC). THE CONTACT CALLED THE MANUFACTURER REGARDING REIMBURSEMENT AND THE MANUFACTURER DENIED THE CONTACT'S REQUEST. THE CONTACT STATED THAT THE MANUFACTURER SHOULD REIMBURSE THE OWNERS FOR THE COST OF THE REPAIRS TO THE BRAKING SYSTEM. THE FAILURE MILEAGE WAS 19,000.
NHTSA complaint #10356552 — an unverified report by a vehicle owner.
Phillips, WI
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2004 GULFSTREAM SUN VOYAGER WITH A WORKHORSE CHASSIS. THE CONTACT RECEIVED A RECALL NOTICE FROM THE CHASSIS MANUFACTURER IN MAY 2009 REGARDING RECALL 09V245000 (SERVICE BRAKES, HYDRAULIC). THE VEHICLE HAD NOT BEEN REPAIRED ACCORDING TO THE RECALL AT THE TIME THE COMPLAINT WAS FILED. WHEN HE CALLED THE MANUFACTURER, HE WAS INFORMED THAT THE PART WAS UNAVAILABLE. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN.
NHTSA complaint #10327955 — an unverified report by a vehicle owner.
at 39,876 milesTillamook, OR
SERVICE BRAKES, HYDRAULIC
ON 7/15/2009 AFTER LEAVING LIMA, MT ON OUR WAY TO BASIN MT, I NOTICED BRAKES SEEMED TO BE GRABBING, SO MADE SURE TO DOWNSHIFT ON ALL HILLS. AS WE PULLED INTO CAMPGROUND AT BASIN, HEARD METAL TO METAL ON BRAKES. ASSUMING NEW BRAKE PADS NEEDED, ORDERED THEM FROM NEAREST WORKHORSE DEALER IN GREAT FALLS, MT, DROVE 130 MILES; PAID FOR THEM AND RETURNED. PULLED FRONT LEFT WHEEL & DISCOVERED ROTOR WAS CRACKED ON OUTBOARD ROTOR SURFACE. PULLED FRONT RIGHT WHEEL AND FOUND ROTOR CRACKED IN TWO PLACES ON OUTSIDE SURFACE. CALLED WORKHORSE DEALER IN GREAT FALLS AND WAS TOLD TO TAKE PICTURES OF ALL FOUR ROTORS, E-MAIL TO THEM AND THEY WOULD SEND ON TO WORKHORSE. LOOKED UP RECALL 50901-C ON INTERNET RECALLING ALL MODELS W22 SERIES RV CHASSIS, 7/24/2000 THROUGH 12/19/2007. AFTER WORKHORSE (CHRIS EGAN) HEADQUARTERS REC'D PICTURES, SAID WE HAD TO TAKE TO GF AND HAVE DEALER TAKE THE SAME PICTURES. WE DID THAT. THEN WORKHORSE SAID WILL NOT COVER COSTS. THEIR RECALL IS ON A PISTON STICKING AND OVERHEATING. OUR COMPLAINT IS THE CALIPERS STICKING IN THE RAILS AND DRAGGING ON THE OUTBOARD SIDE OF ROTORS. IF IT HAPPENS ON ALL FOUR WHEELS (REAR ROTORS HAD THREE AND FOUR CRACKS ON OUTBOARD SIDES) IT IS A MANUFACTURING DEFECT, AND SHOULD ALSO BE RECALLED. I AM A RETIRED MASTER MECHANIC AND HAVE NEVER SEEN ALL FOUR ROTORS CRACKED ON ANY VEHICLE. WHEN I ROTATED THE TIRES APRIL 2009 IN YUMA AZ, SAW NO CRACKS IN FRONT ROTORS; CHECKED BRAKE FLUID AND IT WAS NOT LOW. AT 3907 MILES LATER, (TRIP ODOMETER) ALL FOUR ROTORS WERE FOUND CRACKED ON OUTBOARD SIDE AND LEFT FRONT BRAKE WORN DOWN TO METAL ON THE PAD AND SCRAPING ON OUTBOARD SIDE OF ROTOR. THIS IS A DIFFERENT AND DANGEROUS PROBLEM NOT COVERED BY THE RECALL.
NHTSA complaint #10280097 — an unverified report by a vehicle owner.
at 8,900 milesDenver, CO
EXTERIOR LIGHTING
1. THE 1157 TAILLIGHT BULBS GENERATE ENOUGH HEAT TO MELT THE TAIL LIGHT HOUSING ASSEMBLY AND THE BULB FALLS OUT RESULTING IN NO TAIL LIGHTS, TURN SIGNALS, OR BRAKE LIGHTS. 2. NO TAIL LIGHTS, TURN SIGNALS, OR BRAKE LIGHTS. HAS OCCURRED ON BOTH SIDES. 3. TEMPORARILY TAPED THE BULB HOLDER INTO THE HOUSING TO PREVENT IT FROM FALLING OUT UNTIL COULD REACH DESTINATION. FAILED PARTS ARE AVAILABLE.
NHTSA complaint #10249976 — an unverified report by a vehicle owner.
NEW Port Richey, FL
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
2004 GULFSTREAM SUNVOYAGER WITH ENGINE OR TRANSMISSION ISSUES. MECHANIC TOLD THE CONSUMER THAT THEY WOULD NEED TO HAVE THE REAR CALIPERS, BRAKE PADS, TURN ROTORS, AND NEW ABS SENSORS AND WORKHORSE WILL NOT COVER ANY OF IT. *KB THE CONSUMER STATED NOTICED MOTORHOME WOULD NOT PICK UP SPEED AND THOUGHT THERE WERE ENGINE OR TRANSMISSION PROBLEMS UNTIL FURTHER INVESTIGATED BY THE CONSUMER AND STATED THERE WAS A STRONG BRAKE SMELL. THE CONSUMER WAS INFORMED THE PROBLEM WAS DUE TO RUST, HOWEVER THE CONSUMER DISAGREED WITH THE DEALERS FINDINGS AND AFTER TALKING WITH THE MANUFACTURER, THEY DECIDED TO COVER THE COST OF THE REPAIRS.
NHTSA complaint #10207131 — an unverified report by a vehicle owner.
NEW Port Richey, FL
SERVICE BRAKES, HYDRAULIC
2004 GULFSTREAM SUNVOYAGER WITH ENGINE OR TRANSMISSION ISSUES. MECHANIC TOLD THE CONSUMER THAT THEY WOULD NEED TO HAVE THE REAR CALIPERS, BRAKE PADS, TURN ROTORS, AND NEW ABS SENSORS AND WORKHORSE WILL NOT COVER ANY OF IT. *KB THE CONSUMER STATED NOTICED MOTORHOME WOULD NOT PICK UP SPEED AND THOUGHT THERE WERE ENGINE OR TRANSMISSION PROBLEMS UNTIL FURTHER INVESTIGATED BY THE CONSUMER AND STATED THERE WAS A STRONG BRAKE SMELL. THE CONSUMER WAS INFORMED THE PROBLEM WAS DUE TO RUST, HOWEVER THE CONSUMER DISAGREED WITH THE DEALERS FINDINGS AND AFTER TALKING WITH THE MANUFACTURER, THEY DECIDED TO COVER THE COST OF THE REPAIRS.
NHTSA complaint #10207131 — an unverified report by a vehicle owner.
at 10,000 milesNapa, CA
EQUIPMENT ADAPTIVE/MOBILITY
MY 2004 GULF STREAM MOTOR VEHICLE PURCHASED NEW FROM LA MESA RV HAS A WATER HEATER INSTALLED WITHOUT AN ACCESS PANEL. GULF STREAM INSISTS THAT THIS IS NOT THEIR RESPONSIBILITY. THE MFG., SUBURBAN INSTALLATION INSTRUCTIONS SPECIFY AN ACCESS. GULF STREAM SAYS IT IS NECESSARY TO PULL THE WATER HEATER FOR ACCESS. TWO DIFFERENT REPAIR FACILITIES WHICH I HAVE VISITED ALSO THINK THIS IS A SERIOUS ERROR ON GULF STREAMS PART.
NHTSA complaint #10153892 — an unverified report by a vehicle owner.
at 10,000 milesNapa, CA
EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
MY 2004 GULF STREAM MOTOR VEHICLE PURCHASED NEW FROM LA MESA RV HAS A WATER HEATER INSTALLED WITHOUT AN ACCESS PANEL. GULF STREAM INSISTS THAT THIS IS NOT THEIR RESPONSIBILITY. THE MFG., SUBURBAN INSTALLATION INSTRUCTIONS SPECIFY AN ACCESS. GULF STREAM SAYS IT IS NECESSARY TO PULL THE WATER HEATER FOR ACCESS. TWO DIFFERENT REPAIR FACILITIES WHICH I HAVE VISITED ALSO THINK THIS IS A SERIOUS ERROR ON GULF STREAMS PART.
NHTSA complaint #10153892 — an unverified report by a vehicle owner.
at 4,500 milesArnold, CA
VISIBILITY:WINDSHIELD
MY VEHICLE HAS A WINDSHEILD LEAK THAT ALLOWS WATER TO RUN DOWN THE INSIDE OF THE WINDSHIELD WHEN IN RAINY CONDITIONS. THIS CONDITION BLURS AND OBSTRUCTS VISION IN THE VEHICLE. THE MANUFACTURER HAS ATTEMPTED REPAIR BUT THE PROBLEM PERSISTS. I HAVE DISCOVERED THAT MOST OF THESE VEHICLES HAVE THE SAME PROBLEM.
NHTSA complaint #10125708 — an unverified report by a vehicle owner.
at 2,000 milesPetoskey, MI
SUSPENSION:FRONT
FRONT END BOUNCES WHEN GOING OVER BUMPS; 740 POUNDS TOO HEAVEY ON REAR AXLE, AND 5 FEET TOO LONG ON THE REAR AXLE. GULFSTREAM WILL NOT RETURN CALLS, WORKHORSE SAID IT WAS NOT THEIR PROBLEM. DEALER HAS HAD MOTORHOME FOR A MONTH.*AK
NHTSA complaint #10119840 — an unverified report by a vehicle owner.
at 2,000 milesPetoskey, MI
POWER TRAIN:AXLE ASSEMBLY
FRONT END BOUNCES WHEN GOING OVER BUMPS; 740 POUNDS TOO HEAVEY ON REAR AXLE, AND 5 FEET TOO LONG ON THE REAR AXLE. GULFSTREAM WILL NOT RETURN CALLS, WORKHORSE SAID IT WAS NOT THEIR PROBLEM. DEALER HAS HAD MOTORHOME FOR A MONTH.*AK
NHTSA complaint #10119840 — an unverified report by a vehicle owner.
at 2,500 milesLakewood, NJ
VISIBILITY:WINDSHIELD WIPER/WASHER
WHILE DRIVING IN A RAIN STORM, THE WINDSHIELD WIPERS QUIT WORKING WITHOUT WARNING, WHICH RESULTED IN POOR VISIBILITY. THE DEALERSHIP WAS CONTACTED, THEY TOLD THE CONSUMER TO REPLACED THE FUSE. THE FUSE BLEW WHEN IT WAS REPLACED. THE VEHICLE WAS THEN TAKEN TO THE DEALERSHIP WHO INDICATED AFTER AN INSPECTION, THAT THE CIRCUIT BOARD WAS BAD. THE CIRCUIT BOARD WAS REPLACED, BUT THE PROBLEM RECURRED.
NHTSA complaint #10073405 — an unverified report by a vehicle owner.