128 of the 879 complaints about the 2006 Honda Odyssey are about the steering — 15% of everything reported for this model year. Half of the failures with a mileage on record happened before 50,500 miles.
128
Complaints
2
Crashes
1
Fires
3
Injuries
Filed with NHTSA, in their own words.
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Hello, the vehicle needs new tires and the alignment is not working properly after going 60 MPH on the highway it shakes.
NHTSA complaint #11531172 — an unverified report by a vehicle owner.
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One main problem I have consistently noticed is signs someone other than me is getting in my car or leaving at least impression they did inside the car alot although I am the only one supposed to have a key. It was happening so much I paid Lafontaine Honda more than $1000 to change out the keys including the ignition but that hasnt resolved the problem. I still see normal evidence they are actually touching things inside my car and even stealing alot of fuel which they took so much last night it was ridiculous. I keep sending my local police reports and photos of as much as I can using the tipline and they never contact me back like they either ignoring, staying anonymous, or have no time to read my messages. They fuel is being stolen everytime I fill the tank by someone nearbye. The next issue is that there is a malfunction clearly feels like it is inside the steering wheel mechanics and not my tires that something or one is overriding the steering when I am on the freeway and highway jerking me in the direction of other vehicles when they start passing me like they trying to make them think I am threatening to hit them or threatening me to cause a collision. Exactly how it feels. They were even doing it to lyrics in the music while I was driving alot the whole trip there and back. The car seems very insecure. I see also that other people in like models cars locally are popping up on me like they have a gps on me and that is threatening. The steering wheels ignition switch was checked and I told them of the intrusion problems but they offered me no solution. Insurance is not helping me with repairs of anything and wont even offer me an option to get me discounts on car repairs or inspection help. I cant even report that type of stuff. Police also wont inspect a car but sends me away to a mechanic all the time. I think the previous owner may have modded a bunch of the parts but it is my car and should only be responding to me. Not others.
NHTSA complaint #11460353 — an unverified report by a vehicle owner.
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The contact owns a 2006 Honda Odyssey. The contact stated that while operating the vehicle, the power steering malfunctioned causing the steering wheel to become very difficult to turn in either direction. The vehicle was examined by an independent mechanic who diagnosed that the power steering pump hose had malfunctioned causing a power steering fluid leak. The vehicle was not yet repaired. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 80,000.
NHTSA complaint #11440490 — an unverified report by a vehicle owner.
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ECO system causes vehicle front end to shake when activated thought it was wheel balance and nothing front alignment and still does the same thing
NHTSA complaint #11427033 — an unverified report by a vehicle owner.
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POWER STEERING IS MAKING NOISE BUT HAVE POWER STEERING FLUID
NHTSA complaint #11300216 — an unverified report by a vehicle owner.
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POWER STEERING IS HARD TO TURN WHILE PARKING
NHTSA complaint #11194736 — an unverified report by a vehicle owner.
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HIGH PRESSURE HOSES
NHTSA complaint #11154553 — an unverified report by a vehicle owner.
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ENGINE LEAKING OIL AND SMOKE APPEARS WHEN THE VAN IS ON SEATS FEEL LOOSE
NHTSA complaint #11118427 — an unverified report by a vehicle owner.
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WHEN STARTING OR PARKING CAR P/S DOES NOT WORK. ALSO LOUD GRINDING NOISE WHEN TURNING. HAD PRESSURE HOSE CHANGED. SITUATION GETTING WORSE AND IS BECOMING DANGEROUS. FROM MU MECHANIC AND THE INTERNET LEARNED THAT HONDA HAD SILENT RECALL BUT WAS NEVER NOTIFIED AND THAT RECALL WAS UP TO 100K. THIS IS A SAFTEY ISSUE AND A MANDATORY RECALL SHOULD BE LAUNCHED. THIS SEEMS TO BE A COMMON PROBLEM FROM WHAT I HAVE BEEN READING. THIS HAS BEEN GOING ON FOR SOME TIME.
NHTSA complaint #11103356 — an unverified report by a vehicle owner.
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UPON ACCELERATION OF THE VEHICLE ON ALL ROADS THERE IS AN UNCONTROLLABLE SHAKING. FROM A COMPLETE STOP OR FROM DRIVING AND TRYING TO ACCELERATE,
NHTSA complaint #11102625 — an unverified report by a vehicle owner.
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VEHICLE STEERING IS STIFF ON SLOW TURNS AND PARKING. STEERING COLUMN VIBRATES AT A HIGH RATE OF SPEED. TIE RODS HAVE BEEN REPLACED. NEW TIRES, ROTORS AND BRAKE PADS HAVE ALSO BEEN REPLACED. HIGH PITCHED SOUND ALSO COMES FROM STEERING COLUMN WHILE IDLING IN STATIONARY POSITION. MOISTURE APPEARS AROUND O-RING LEADING INTO THE STEERING FLUID PUMP. REGULAR MAINTENANCE HAS ALREADY BEEN PERFORMED SINCE PURCHASE (NEW IN APRIL 2006). THE STEERING ISSUE CONCERNS ME AS THE 'SYMPTOMS' COME AND GO. I'VE TALKED WITH OTHERS WHO HAVE SAME MODEL/YEAR AND THEY EXPERIENCE SAME PROBLEM. HONDA OWES IT TO THEIR CUSTOMERS TO ISSUE A RECALL ON THIS 2006 HONDA ODYSSEY POWER STEERING PROBLEM. IT'S A COSTLY REPAIR THAT SEEMS TO BE PREVALENT IN QUITE A FEW 2006 ODYSSEY'S. SERVICE RECORDS FOR THIS VEHICLE ARE IN OWNERS POSSESSION.
NHTSA complaint #11048317 — an unverified report by a vehicle owner.
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TL* THE CONTACT OWNS A 2006 HONDA ODYSSEY. WHILE DRIVING AT LOW SPEEDS, THE POWER STEERING FAILED WITHOUT WARNING AND WAS UNABLE TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 51,000.
NHTSA complaint #10986255 — an unverified report by a vehicle owner.
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HAVE HAD THIS VEHICLE SINCE NEW (JULY 2006). VEHICLE/STEERING/WHEELS EXPERIENCE SIGNIFICANT VIBRATION AT 65 TO 70MPH. HAVE CHANGED TIRES, ALL SUSPENSION PARTS AND NOTHING SEEMS TO SOLVE THIS PROBLEM. BEEN GOING ON SINCE VEHICLE WAS NEW. HAVE BEEN TO DEALERSHIP MANY MANY TIMES AND SPENT A LOT OF MONEY BASED ON DEALERSHIP SERVICE RECOMMENDATION BUT STILL PROBLEM PERSISTS. THIS VEHICLE IS DEFECTIVE AND HONDA NEEDS TO ISSUE RECALL FOR THIS GENERATION OF ODYSSEYS AS I HAVE READ ABOUT THIS ISSUE WITH MANY OWNERS OF THIS SAME TYPE VEHICLE.
NHTSA complaint #10980325 — an unverified report by a vehicle owner.
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POWER STEERING STIFF AT LOW SPEEDS OR PARKING AND VERY LOUD HOWLING NOISE, MECHANIC STATE THERE IS A RECALL BUT I DO NOT SEE ANY, ALMOST HAD NUMEROUS ACCIDENTS DUE TO THIS ISSUE OF STIFF STEERING AND UNABLE TO TURN
NHTSA complaint #10927349 — an unverified report by a vehicle owner.
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AT LOW SPEEDS THE POWER STEERING IS VERY TIGHT AND DIFFICULT TO TURN THE WHEEL. EXAMPLE: PARALLEL PARKING.
NHTSA complaint #10895382 — an unverified report by a vehicle owner.
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TL* THE CONTACT OWNS A 2006 HONDA ODYSSEY. WHILE DRIVING 20 MPH, THE VEHICLE LOST STEERING ABILITY. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 58,000.
NHTSA complaint #10894913 — an unverified report by a vehicle owner.
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MY VAN MAKES A VERY LOUD WHINING NOISE WHEN IN MOTION AND TURNING THE WHEEL
NHTSA complaint #10870019 — an unverified report by a vehicle owner.
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THE REAR LOWER MOTOR MOUNTS WEAR OUT PREMATURELY AND CAUSE UNWANTED VIBRATIONS AND STEERING PLAY. THIS IS A KNOWN ISSUE AND HAS NOT BEEN RECTIFIED. THE DEALERSHIP CHARGES $800 TO REPLACE THE DEFECTIVE PARTS.....UPDATED 11/13/15 *BF UPDATED 11/17/15.
NHTSA complaint #10746842 — an unverified report by a vehicle owner.
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TL* THE CONTACT OWNS A 2006 HONDA ODYSSEY. WHILE DRIVING AT AN UNKNOWN SPEED, THE FRONT END OF THE VEHICLE STARTED TO VIBRATE VIOLENTLY AND PULLED TO THE SIDE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE UNKNOWN REPAIRS WERE PERFORMED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS NOT PROVIDED. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10725902 — an unverified report by a vehicle owner.
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TL* THE CONTACT OWNS A 2006 HONDA ODYSSEY. WHILE DRIVING APPROXIMATELY 5 MPH, THERE WAS AN ABNORMAL RATTLING SOUND AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE FAILURE RECURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 103,000. UPDATED 8/10/15
NHTSA complaint #10725252 — an unverified report by a vehicle owner.
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DURING 9/2009, I WAS INFORMED BY OTHER DRIVER'S OF MY HONDA ODYSSEY 2006 OF DIFFICULTY TURNING MY STEERING WHEEL AT LOW SPEEDS. I WONDERED ABOUT IT AND BEGAN TO NOTICE THAT I ALSO HAD DIFFICULTY TURNING THE STEERING WHEEL AT LOW SPEEDS ESPECIALLY WHILE ENTERING OR LEAVING A PARKING SPACE. IN 9/2011, I HAD THE STEERING EXAMINED AND WAS TOLD BY THE HONDA DEALERSHIP THAT THE POWER STEERING PUMP NEEDS TO BE REPLACED AND IS INOPERABLE AT LOW SPEEDS. APPARENTLY, AMERICAN HONDA ISSUED A WARRANTY EXTENSION FOR THIS ISSUE OF WHICH I WAS NOT INFORMED. THIS WARRANTY EXTENDED THE TIME FRAME FOR REPLACEMENT OF THE POWER STEERING PUMP TO 100,000 MILES OR 7 YEARS. BY 2011, I HAD 160,602 MILES ON MY VEHICLE AND WAS CLOSER TO THE 100,000 MILE MARK BACK IN 2009. IN 2012, I WAS INFORMED BY ANOTHER CAR REPAIR SHOP OF THE WARRANTY EXTENSION WITH ENCOURAGEMENT TO CALL AMERICAN HONDA. I DID AND WAS TOLD THAT I DIDN'T QUALIFY, BUT COULD FIND DOCUMENT OF THE DIAGNOSIS AND CALL BACK. IN 2015, I FIND MY RECEIPT FROM HONDA DEALERSHIP FROM 9/2011 DIAGNOSING THE PROBLEM. I CALL AMERICAN HONDA. THEIR REPRESENTATIVE IS POLITE, LISTENS TO MY STORY, PLACES ME ON HOLD THEN RETURNS TO THE LINE AND TELLS ME THAT THIS WILL STILL NOT BE COVERED. I HAVE BEEN "NEGLIGENT" SINCE NOT CONTACTING AMERICAN HONDA BACK AFTER MY FIRST CALL IN 2012 OR HAVING THE CAR REPAIRED FOR THIS ISSUE. OBVIOUSLY, I WANT AMERICAN HONDA TO ASSIST SINCE THIS IS NOT AN INEXPENSIVE REPAIR. I UNDERSTAND THEIR STANCE AND WISH THEY WERE MORE RESPONSIVE TO LOYAL CUSTOMERS. I HAVE NOT EXPERIENCED AN ACCIDENT DUE TO THE POWER STEERING PUMP NOT WORKING CORRECTLY, BUT HAVE WORRIED AT TIMES ESPECIALLY WHEN MAKING TURNS AND BACKING OUT OF SPACES. THROUGH THIS COMPLAINT, I AM HOPING THAT FURTHER INVESTIGATION MIGHT OCCUR WHICH WILL CAUSE THE REPLACEMENT OF THE POWER STEERING PUMP TO BECOME A RECALL VERSUS A WARRANTY EXTENSION.
NHTSA complaint #10723614 — an unverified report by a vehicle owner.
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WHILE DRIVING IN LIGHT RAIN, MY STEERING COMPLETELY FROZE. I WAS MAKING A LEFT HAND TURN TO CROSS AN INTERSECTION AND COULD NOT STEER AT ALL. THIS HAS HAPPENED A FEW TIMES IN THE LAST FEW YEARS. I SPOKE WITH HONDA INTERNATIONAL AFTER HEARING FROM THE LOCAL DEALER THEY HAVE BEEN HEARING ABOUT THIS ISSUE. SO MUCH SO, THAT A MECHANIC FROM THE SHOP WAS FIXING CLIENTS CARS ON THE SIDE. HE STARTED INSTALLING SOME SORT OF SPLASH GUARD AFTER IT HAPPENED TO HIS WIFE'S ODYSSEY. I WAS TOLD BY HONDA INTERNATIONAL, NOT TO DRIVE WHEN THE ROAD IS WET.
NHTSA complaint #10664518 — an unverified report by a vehicle owner.
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POWER STEERING FAILED AT CAR PARK, DIFFICULTY STEERING THE VAN OUT OF PARKING SPOT,POWER STEERING RESUMED WHILE DRIVING AT LOW SPEED. PROBLEM RECURRED MULTIPLE TIME USUALLY FROM STARTING THE VAN AND STEERING IT OUT OF PARKING SPOT. HONDA FOUND THE POWER STEERING PUMP TO BE FAULTY AND REPLACED IT WITH ME FOOTING THE BILL OF $687.13,AS THE VAN WAS JUST OUT OF THE SEVEN YEAR EXTENDED WARRANTY. SIMILAR PROBLEM WAS NOTED WHEN THE VAN WAS ABOUT 2 YEARS OLD BUT HONDA COULDN'T REPLICATE THE PROBLEM AT THEIR CENTER....THEY NEVER MADE A NOTE OF THIS IN THEIR RECORDS!
NHTSA complaint #10658698 — an unverified report by a vehicle owner.
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LACK OF POWER STEERING. WE BOUGHT THIS VAN AT THE END OF SEPTEMBER, 2012. WE NOTICED THIS ISSUE WITHIN A FEW DAYS OF OWNING IT. THIS CONTINUES TO BE AN ON-GOING ISSUE AND IS HAPPENING AT VARIOUS SPEEDS AND AT VARIOUS TIMES. NOT JUST IN PARKING LOTS. THIS HAPPENS WHEN SLOWING DOWN TO MAKE TURNS IN NORMAL DRIVING SETTINGS. IT ALSO HAPPENS WHEN DRIVING INTO ROUND-ABOUTS. THIS IS A VERY SERIOUS SAFETY ISSUE! I TRIED TO CONTACT HONDA VIA EMAIL ONCE WE BEGAN TO NOTICE IT AND GOT NO REPLY. I HAVE LOOKED AT DIFFERENT COMPLAINT WEBSITES AND SEE THIS A LOT. RECENTLY, WITH THE FUEL PUMP RECALL, I CALLED INTO HONDA DIRECTLY REGARDING THE FUEL PUMP. DURING THE CALL, I DESCRIBED THIS STEERING ISSUE TO THE REP. SHE SAID HONDA KNOWS OF IT AND WHAT THEY DID WAS TO EXTEND THE ORIGINAL WARRANTY ON THE VEHICLES TO 100,000 MILES TO REPAIR IT. HOWEVER, IT WAS NOT REPAIRED IN ALL VEHICLES. THE ISSUE IS THAT PERIODICALLY THE POWER STEERING SYSTEM STOPS WORKING AND YOU MUST MANUALLY TURN THE STEERING WHEEL. WE HAVE SEVERAL CHILDREN IN OUR FAMILY. IT IS SCARY TO KNOW THAT THE STEERING COULD CAUSE A SERIOUS ACCIDENT & CAUSE SERIOUS INJURY OR DEATH. MANY HIGHWAYS NOW HAVE ROUND-ABOUTS AT THE EXITS. MANY TOWNS & CITIES ARE PUTTING IN ROUND-ABOUTS FOR TRAFFIC FLOW. I HAVE BEEN NOTICING THIS ISSUE WHEN COMING INTO ROUND-ABOUTS AT VARIOUS SPEEDS. THE NHTSA NEEDS TO GET INVOLVED AND GET HONDA TO RECALL THESE BEFORE SERIOUS INJURY OR DEATH OCCURS. THANK YOU.
NHTSA complaint #10626631 — an unverified report by a vehicle owner.
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DRIVING IN A PARKING LOT TO FIND A PARKING SPACE. ENVIRONMENTALS: TORRENTIAL DOWNPOUR, BUT ROAD AND PARKING LOT SURFACE NOT FLOODED. ATTEMPTING TO MAKE A LEFT TURN INTO A PARKING SPACE, THE POWER STEERING (ASSIST) FAILED. COULD NOT TURN STEERING WHEEL. STOPPED VEHICLE. TURNED OFF AIR CONDITIONING. ENGAGED FOOT BRAKE. PUT VEHICLE IN NEUTRAL. LIFTED FOOT OFF OF BRAKE PEDAL. WAITED APPROXIMATELY 1 MINUTE. FOOT ON BRAKE. PUT VEHICLE IN DRIVE. AIR CONDITIONING REMAINED OFF. POWER STEERING ASSIST HAD RETURNED. ABLE TO PARK INTO PARKING SPACE. SEE ALSO: NHTSA ID NUMBER: 10616212 NHTSA ID NUMBER: 10592737 NHTSA ID NUMBER: 10578624 NHTSA ID NUMBER: 10036938 HONDA [XXX] HONDA [XXX] (WAS NEVER NOTIFIED BY HONDA OF THIS WARRANTY EXTENSION-VEHICLE IS NOW 8 YEARS OLD). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #10617547 — an unverified report by a vehicle owner.
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POWER STEERING STILL DOES NOT WORK AT SLOW SPEEDS. I HAD THE FIX DONE AT THE DEALER BACK WHEN HONDA OFFERED TO EXTEND THE WARRANTY AND FIX THE PROBLEM FOR THOSE VEHICLES HAVING ISSUES (2012), BUT IT IS ALREADY DOING THE SAME THING AGAIN. NOW HONDA WANTS ME TO PAY TO REPLACE THE POWER STEERING PUMP. I HAVE HAD NOTHING BUT TROUBLE AND NOISE OUT OF THE POWER STEERING IN THIS VEHICLE SINCE DAY 1 AND I BOUGHT IT BRAND NEW. HONDA POWER STEERING PUMPS MUST BE DEFECTIVE FOR THERE TO BE SO MANY PEOPLE WITH TROUBLE.
NHTSA complaint #10592737 — an unverified report by a vehicle owner.
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WHILE THERE IS ALREADY A HONDA SERVICE BULLETIN ISSUED CONCERNING PROBLEM (BULLETIN #: 11-039). THE RESPONSE BY HONDA IS NOT ADEQUATE. THE PROBLEM IS THAT THE STEERING WHEEL IS HARD TO TURN AT LOW SPEEDS (SUCH AS TURNING INTO AND OUT OF PARKING SPOTS). ALTHOUGH THIS DEFECT WITH THE POWER STEERING PUMP ONLY OCCURS AT LOW SPEEDS IT STILL A SAFETY ISSUE. THE FACT THAT IS VERY HARD TO TURN THE STEERING WHEEL CAN REASONABLE LEAD TO PEDESTRIAN ACCIDENT SUCH AS PEDESTRIAN BECOMING PINNED AGAINST A CAR. HONDA EXTENDED THE WARRANTY ON THIS PART TO 7 YEARS / 100,000 MILES. I HAVE UNDER 80,000 MILES ON MY CAR BUT HONDA CLAIMS I AM A FEW MONTHS BEYOND THE 7 YEAR DATE. HONDA SHOULD BE REQUIRED TO FURTHER EXTEND THIS WARRANTY AS MANY PEOPLE WILL NOT BE ABLE TO AFFORD THIS EXPENSIVE REPAIR AND IT COULD LEAVE TO INJURY TO PERSONS IN PARKING LOTS.
NHTSA complaint #10578624 — an unverified report by a vehicle owner.
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2066 HONDA ODYSSEY AND 2005 HONDA ACCORD. CONSUMER WRITES IN REGARDS TO THE POWER STEERING HOSE AND THE 2006 HONDA ODYSSEY FUEL PUMP COVER RECALL NOTICE AND STEERING FAILURE.. *SMD THE CONSUMER DID NOT UNDERSTAND WHY THE SAME RECALL WASN'T ISSUED FOR HIS WIFE'S VEHICLE, SINCE THE POWER STEERING PUMP FAILED AND HAD TO BE REPLACED. ALSO, THE GPS NAVIGATION UNIT WA REPLACED, BECAUSE THE SCREEN WENT DEAD.
NHTSA complaint #10575612 — an unverified report by a vehicle owner.
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THE POWER STEERING PUMP IN OUR ODYSSEY STARTED MAKING A LOUD SQUEALING NOISE, AND AT SOME LATER TIME, THE STEERING WHEEL BEGAN TO VIBRATE. THE STEERING PUMP NOISE WAS INTERMITTENT, AND OCCURRED AT LOW AND IDLE SPEEDS ONLY. THERE WAS NEVER A LOSS OF STEERING CAPABILITY, BUT THE SHIMMY IN THE STEERING WHEEL LEADS TO DRIVER DISCOMFORT AND DRIVER FATIGUE. HONDA HAS SINCE REPLACED THE POWER STEERING PUMP AT A REDUCED COST TO US, BUT THE NEW PUMP HAS NOT SOLVED THE STEERING WHEEL SHIMMY. THE SHIMMY IS VERY SIMILAR TO THE EFFECTS OF A BENT WHEEL OR A OUT OF BALANCE TIRE, BUT DIFFERENT WHEELS AND DIFFERENT TIRES, IN ADDITION TO MULTIPLE TIRE RE-BALANCES HAVE FAILED TO CORRECT THE PROBLEM. THE STEERING SHIMMY OCCURS ONLY AT SPEEDS ABOVE APPROXIMATELY 62 MPH, AND SEEMS TO OCCUR AFTER ABOUT 70 - 100 MILES OF DRIVING. WITHIN THIS DRIVING SCENARIO, THE SHIMMY CAN GET VERY BAD, AND THEN AT TIMES COMPLETELY DISAPPEAR. BUT FOR MOST OF THE TIME, THE SHIMMY IS PRESENT. AT SPEEDS BELOW 55 MPH, THE VEHICLE BEHAVES VERY WELL. I'M NOT SURE IF THIS PROBLEM IS UNIQUE TO MY VEHICLE, OR IF OTHERS HAVE EXPERIENCED THE SAME ISSUES. IF IT IS GENERIC TO THE VEHICLE DESIGN, THEN HONDA NEEDS TO PROVIDE ODYSSEY OWNERS WITH AN ECONOMICAL SOLUTION. SHOULD THE PROBLEM PERSIST, I WILL HAVE NOT CHOICE BUT TO SELL THE VEHICLE BECAUSE, ASIDE FORM THE POTENTIAL SAFETY ISSUES, IT DOES NOT PROVIDE THE DRIVING COMFORT THAT WE NEED.
NHTSA complaint #10569144 — an unverified report by a vehicle owner.
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POWER STEERING MAKES A WHINING NOISE, DIFFICULT TO STEER AT LOW SPEEDS AND ANYTIME DURING COLD WEATHER.
NHTSA complaint #10565561 — an unverified report by a vehicle owner.