41 of the 231 complaints about the 2020 Honda Ridgeline are about the other systems — 18% of everything reported for this model year.
41
Complaints
0
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
UNKNOWN OR OTHER
My vehicle has safety recall, I contacted twice Honda Dealer and I was informed that part has been ordered. It has been timer a year, but so far no update.
NHTSA complaint #11741066 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
After parking on the roadside with engine off for about 10 minutes, the truck would not start. I tried to start twice; the dash lights came on, I could hear the starter try to engage, felt a slight forward lurch from the vehicle, then nothing. The starter seemed to disengage' the dash lights stayed on, and the electric system went into ACC mode. I tried twice with same result. I attempted to put the shift selector in neutral, but it stayed in Park. I was seated in truck, seat belt on, foot pressing on brake pedal. After waiting a few minutes, it cranked and started normally. No further issues the rest of the day. The weather was mild, sunny, temperatures in the mid-60’s fahrenheit.
NHTSA complaint #11716114 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
1. Visibility: rearview mirrors/devices: exterior. Driver mirror fell off. 2. Windshield multipurpose camera unit, u3000-49, burned out. Requiring replacement within 4 years of purchase. 3. The auto idle stop stalls the car.
NHTSA complaint #11692453 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Auto start stop fails to work.
NHTSA complaint #11684274 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Auto Idle Stop system is not working correctly. Usual it happens at a traffic light, the truck Auto Idle Stop system sometimes will not start the engine and requires me to put it in park and restart with the primary starter. Took the truck to Honda dealer and they told me the best remedy was to turn off the Auto Idle Stop system every time I use the truck. This does not seem like a reasonable fix. I have had the truck or 5 years, but only have about 26000 miles on the vehicle.The Auto Idle Stop system has failed to work approximately 15 to 20 times since I bought the truck new in 2020.
NHTSA complaint #11681064 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
AIS system not working properly . Vehicle stalls when brake is applied when car is stopped and at idle. Does not restart when brake is released as designed . This creates a safety hazard when in traffic . This has occurred frequently . Automatic Idle Stop/Start (AIS) System
NHTSA complaint #11679425 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My Honda 2020 ridgeline has intermittent faults on the dash monitor, it displays ACC, LKAS, Collision Mitigation, High beam, lane departure warnings, and sometimes transmission problem. I am told it is the muti cable assembly sensor on the front window not communicating with the other sensors. I took my car to auto zone and they stated no communication, due to a bad battery. I replaced the battery, and it still has the multiple errors/ fault codes. During research several people have had this problem with Honda vehicles. At times it goes away for a day or two and then comes back with the same faults. It seems like a faulty part. The dealer wants 1800 for repair and calibration of sensors, this was after they ran a diagnostic test and found no engine faults/codes.
NHTSA complaint #11674702 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The visor on the drivers side will not assume the position so that it does not interfere with complete visibility of the front window. It was hard to adjust when we first bought the car and we thought it would get less stiff but it hasn’t.
NHTSA complaint #11672320 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Whenever I’m driving in my vehicle everything seems to be fine until I stop at a red light. On three separate occasions, while my vehicle is stopped it will automatically go into neutral and stall. This causes my truck not to run properly. I have to shut my car off, and then turn it back on to put it in drive and operate it like normal. I’m unsure what my cars issue is but it is an inconvenience and a safety concern due to it keeps happening while in traffic.
NHTSA complaint #11669986 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
In response to a recall for the possible failure of the rear camera, I had the Honda dealership make the repair. Upon receiving my vehicle, I noticed that the wiring bundle had numerous small gauge wires exposed. I photographed them and corresponded with the dealership. They said they’d rectify my concerns. After visiting the dealership again for yet another recall concerning front passenger seat sensors, I was informed that the wiring issue was standard Honda practice and I should contact Honda. I filed a complaint with Honda and I just heard from them by phone and I was told they don’t consider exposed wires running from the bed to a tailgate a safety concern. I had checked two additional model years of the Honda Ridgeline(22 and 25) and found the same unshielded situation. Certainly a design flaw and a safety situation. Honda intends to do nothing although there is an active recall for rear camera failures. A truck bed is used to carry all kinds of things and unprotected wiring to vital components is unacceptable.
NHTSA complaint #11665418 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My auto start/stop wouldn’t restart my car in traffic. I ran the battery down trying to restart it and finally had to jump it off
NHTSA complaint #11658978 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Reference Investigation: EA25004, No Restart After Auto Start/Stop Engages 2 separate instances 1st instance during stop and go driving on highway in heavy traffic, engine failed to restart automatically after full stop, message stating something about neutral appeared, unsure exactly what message stated. I had to shift to park and hold the brake down for a normal start. 2nd instance 2 weeks after 1st 04/04/2025 while stopped at a traffic light engine failed to Auto start - same result as above (1st incident)
NHTSA complaint #11654708 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
How long should it take for repairs on the recall items? I have not received info from Honda, and a call to a local dealership has done nothing except being told "we'll call you when the parts are in." First recall was 1 year ago, the other 9 months ago.
NHTSA complaint #11640403 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I took my 2020Honda Ridgeline for tire rotation at a costco tire center and they reported that the hub and wheel mating surface are heavily corroded and that it will be dangerous to drive. I called the Honda Customer Hotline and they told me that I have to take it to body shop and get it fix with my own money. Same thing they told me at Honda Mossy Lemon Grove that corrosion and rust are not warranted by Honda.
NHTSA complaint #11631248 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
DRIVER MIRROR ALWAYS REQUIRES REAJUSTMENT. THIS ON INITAIL STARTUP OR EVERY TIME REVERSE GEAR IS SELECTED.
NHTSA complaint #11590877 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
When operating the vehicle in reverse, the dashboard screen was black/blank instead of displaying the view from the rear backup camera. The issue began to occur intermittently at ~40,000 miles and the camera was completely non-operational at 42,163k miles (10/21/2023). Upon investigating and diagnosing the root cause of failure, the dealer determined that the rear backup camera wiring harness failed. The failure point was a flexible section at the rear tailgate hinge that permits opening and closing the rear tailgate. Because the dealer's total replacement cost was too expensive (>$500), the original wiring harness was repaired by the owner. At 50,185 miles, the failure is intermittently occurring again with the repaired harness. A non-operational backup camera puts pedestrians, cyclists and others at risk when the vehicle is backing up because the driver may not be aware of their presence and could strike them or cause a collision. The local dealer diagnosed the issue and subsequently sold the owner a new replacement wiring harness that has yet to be installed. The vehicle or component has not been inspected by the manufacturer, police, insurance representatives or others. No warning lamps, messages or other symptoms of the problem occurred prior to the failure.
NHTSA complaint #11588379 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The backup camera is no longer working - just a black screen
NHTSA complaint #11587024 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rearview camera stopped working due to the tailgate wire harness failing from normal opening and closing of the tailgate .the issue appears to be identical to the subject of a recall in 2017 to 2019 model years.
NHTSA complaint #11585683 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Backup camera goes black - no picture. Doing some follow up on the internet, this appears to be a problem that has affected other Honda Ridgelines.
NHTSA complaint #11584288 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Back-up camera failed.
NHTSA complaint #11583834 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The reverse camera on the vehicle flickers black and then shows the image, or will be black the entire time. This happens intermittently
NHTSA complaint #11582268 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rear camera stopped working. The screen is blank with the guide lines showing
NHTSA complaint #11577122 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Sunroof exploded while traveling eastbound on [XXX] near Pensacola, FL. Per the internet this has occurred. There is currently a class action lawsuit against Honda. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11566285 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rear camera stopped working about six weeks ago. It does work intermittently when the tailgate is down. Dealer claimed I need new camera and harness, approaching $1,000! Independent repair shop confirmed it is just the harness. My understanding is that 2017-2019 models are under recall for the harness safety defect. Please extend this recall to the 2020 model year!!!
NHTSA complaint #11565777 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The backup camera display is sometimes black. This is an intermittent problem that seems to stem from a poor connection. Manipulating the wiring leading from the tailgate can restore the camera's operation. This wiring is routed in such a wear that it seems prone to mechanical wear over time leading to a poor connection.
NHTSA complaint #11563500 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
My Ridgeline was at the Honda dealer for a recall on both left and right exterior mirrors. (Glass only) Both were replaced. After leaving the dealer, the drivers side mirror image appeared wavy and distorted. It was difficult to focus on the image while driving rendering the mirror almost useless. The passenger side appears perfect. How can a replacement drivers side mirror installed due to a recall be worse than the recalled unit it replaced? Frustrating.
NHTSA complaint #11559065 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
I shifted the vehicle into reverse and the parking assist camera (backup camera) did not appear on the infotainment screen as it should. There is an active recall on the 2017 - 2019 models as Honda is aware of this problem with the tailgate wiring harness design. Backing up without the visual aid poses a serious safety threat to any pedestrians or vehicles that may not be seen due to the camera not working as it should. I have not yet scheduled a repair for this item but will update when the problem is remedied. There was no warning before this occured. It was sudden without any signs. It is my hope and the duty of the manufacturer that this issue is fixed within ALL model years that this problem is known to occur.
NHTSA complaint #11552740 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Rear back up camera show black screen when put into reverse. Honda has recalled the 2017-2019 ridgelines which includes 117,445 trucks. 2020 has not been included. Purchased in July of 2020 camera went out in march of 2023. The ridgeline behind the tailgate is a massive blind spot so without the camera even if you turn your head around you can not see anyone shorter than the tailgate standing at least 6 feet behind the truck and can cause an accident by accidentally running over someone or backing into another vehicle when backing into cross traffic.
NHTSA complaint #11549911 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The rear view screen function located on the dashboard's video monitor stopped working and the screen only showed the yellow guide lines and the rear view image was blanked out. I took the truck to a Honda dealer for repair and they found the cause was the Tailgate Harness wiring rubbed down and the wires are broken. I was informed that it would cost me approximately $500 to purchase and replace the wiring harness. This issue was rated by NHTSA as a safety issue and Honda issued a recall for 2017-2019 Ridgeline trucks. When I contacted Honda they stated that my 2020 vehicle was not covered and they would not reimburse me for the fix. Because this issue is the same as 2017-2019 vehicles, NHTSA should require Honda to extend their recall for this issue to 2020 vehicles.
NHTSA complaint #11534908 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Backup camera stopped working.
NHTSA complaint #11529251 — an unverified report by a vehicle owner.