27 of the
364 complaints filed about the Hyundai XG350
are about the suspension —
7% of everything owners reported.
The worst model year for it is 2002.
The contact owns a 2005 Hyundai XG350. The contact stated upon taking the vehicle to the dealer for an oil change, she was informed that the subframe was severely corroded and had holes and cracks in the subframe. The vehicle was not repaired. The dealer informed the contact that the failure was associated with NHTSA Campaign Number: 09V124000 (Suspension). The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under the recall as the VIN was not included. A case was opened. The failure mileage was approximately 136,000.
NHTSA complaint #11492790 — an unverified report by a vehicle owner.
The under body frame and oil container rotted and the frame came apart. Problem was noticed with oil change. I noticed that all of these models years were recalled except 2005 ... why not? They were virtually the same car. I want a repair or a rebate for this manufacturer problem since I have less then 100000 miles on this 15 year old car.
NHTSA complaint #11457918 — an unverified report by a vehicle owner.
1) The vehicle idle is too high. It jerks forward every time I'm at a stop then I want to go forward. I have almost ran into the back of other cars while waiting at a stop sign. 2) The bolts and Subframe is coming detached from the car. It has been confirmed by dealership and franchise auto repair places (2 of them) that the car motor is knocking around and the subframe is loose! I've currently spent over $2000 alone in repairs on the suspension, rack and pinion & oil leak & manifold intake issues since purchase in 2019. Besides the check engine light turning on and off, there was no prior warning of the subframe and/or it's bolts being rusted out prior to purchase or prior to mechanics telling me about this dangerous repair needing done. Why is the 2001-2004 XG350 have recalls on this but not the 2005 year model that is exactly the same specs and materials used as the 2004????????????????????
NHTSA complaint #11447389 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 HYUNDAI XG350. THE CONTACT STATED THAT THE DRIVER'S SIDE REAR UPPER CONTROL ARM DETACHED FROM THE FRAME DUE TO CORROSION. THE CONTACT ALSO STATED THAT HE NOTICED THE DRIVER'S SIDE REAR TIRE LEANING. THE CONTACT ALSO STATED THAT THE FRAME WAS CORRODED. THE VEHICLE WAS NOT YET TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE CONTACT CALLED MCCARTHY BLUE SPRINGS HYUNDAI (3000 NW S OUTER RD, BLUE SPRINGS, MO 64015) AND INFORMED THEM OF THE FAILURE AND SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 224,000.
NHTSA complaint #11390192 — an unverified report by a vehicle owner.
MY SUBFRAME RUSTED STRAIGHT THROUGH LIKE THE OLDER MODELS OF THE SAME CAR DESCRIBED I WAS TOLD THE PROBLEM OVER MANY YEARS NOW BUT I TOOK MY CAR IN RECENTLY TO GET AN ALIGNMENT AND THAT'S WHEN IT WAS DISCOVERED THAT IT HAD RUSTED ALL THE WAY THROUGH AND WAS TOLD IT IS NOT SAFE OR USUAL THE CONSUMER STATED THE VEHICLE HAD THE SAME RECALLED SUBFRAME, BUT THE VEHICLE WAS NOT INCLUDED IN THE RECALL.
NHTSA complaint #11288949 — an unverified report by a vehicle owner.
I WAS RECENTLY THE VICTIM OF A NEAR CATASTROPHIC MECHANICAL FAILURE WHILE OPERATING MY 2003 HYUNDAI XG350L. I NOTICED THE STEERING PULLING HARD TO ONE DIRECTION, WHICH MADE ME TAKE IT FOR A TIRE INSPECTION. THE INSPECTION REVEALED I NEEDED A WHEEL ALIGNMENT. THE MECHANIC POINTED OUT THAT THE ENTIRE SUB-FRAME WAS CORRODED AND THAT IT NEEDED TO BE REPLACED, WHILE INVESTIGATING PARTS AND PRICES, I DISCOVERED THAT THERE IS A STANDING RECALL ON THIS MODEL HYUNDAI FOR THE EXACT PROBLEM I DISCOVERED. I CALLED THE RECALL LINE, RECEIVED A CONFIRMATION NUMBER 11209268 & 3A249831; AN AN APPOINTMENT FOR REPAIR AT HAPPY HYUNDAI. ON MY DRIVE TOWARD THE DEALERSHIP, THE TIRE BEGAN TO RUB INTO THE WHEEL-WELL EACH TIME I HIT A BUMP, BUT I WAS ON THE EXPRESSWAY SO I HAD TO KEEP GOING TO MY EXIT. AS SOON AS I CAME OUT OF THE EXIT TURN, THE CAR FAILED AND I NARROWLY AVOIDED A SERIOUS CRASH!!!! THE MOTOR WAS STILL RUNNING, BUT IT WOULD NOT GO INTO GEAR. EACH TIME I TRIED IT WOULD MAKE A LOUD NOISE. I CALLED A TOW TO TAKE IT TO THE DEALER. WHEN I LOOKED UNDERNEATH THE CAR, I COULD SEE WHERE A PIECE OF THE FRAME FAILED. I CHECKED THE CAR INTO THE DEALER AND I WAS TOLD IT WOULD BE A WEEK FOR THE REPAIR. I WAITED A TOTAL OF TWO WEEKS WITHOUT A CALL OR EMAIL. WHEN I INITIATED A CALL THEY TOLD ME THE PERSON WHO I WAS DEALING WITH HAD QUIT. THE NEW PERSON SAID HE WAS NOT EVEN AWARE MY CAR SHOULD HAVE BEEN SERVICED. HE FURTHER SAID THAT SOMEONE ELSE WOULD HAVE TO CALL ME BEFORE THEY WOULD COMPLETE THE REPAIR. SIR, I WORK AS A DRIVER. I HAVE NOT BEEN ABLE TO EARN MY LIVING FOR MORE THAN TWO WEEKS BASED UPON POOR CUSTOMER SERVICE. MY CAR IS THERE BASED UPON EVERY SYMPTOM DESCRIBED IN YOUR RECALL, BUT AFTER OVER TWO WEEKS I STILL DO NOT HAVE MY CAR. MY INTERVIEW OF OTHER MECHANICS INFORMS ME THAT THE REPAIR TAKES NO MORE THAN FOUR HOURS EVEN IF ITS WORST CASE SCENARIO.
NHTSA complaint #11093834 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2004 HYUNDAI XG350. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED ABNORMAL VEERING AND THE STEERING COLUMN WAS LOOSE. THE FAILURE OCCURRED WITHOUT WARNING. HALL HYUNDAI NEWPORT NEWS LOCATED AT 12872 JEFFERSON AVE NEWPORT NEWS, VA WHERE IT WAS DIAGNOSED AS SEVERE CORROSION ON THE FRAME. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 200,000.
NHTSA complaint #11081335 — an unverified report by a vehicle owner.
I AM WRITING IN REGARD TO MY 2005 HYUNDAI XG350L WITH 143,500 MILES. I AM THE ORIGINAL OWNER OF THIS VEHICLE. ON APRIL 16 2009 THERE WAS AN NHTSA VEHICLE SAFETY RECALL # 09V124000 FOR SUSPENSION. THIS RECALL WAS FOR 2001-2004 SONATA, 2001-2004 XG300 AND XG350 VEHICLES SOLD IN OR CURRENTLY REGISTERED IN ILLINOIS AND OTHER RUST BELT STATES. THE RECALL PERTAINED TO INTERNAL CORROSION OF THE FRONT SUB-FRAME. AT THE TIME IN 2009 I FELT I HAD NOTHING TO FEAR BECAUSE MY 2005 MODEL WAS NOT INCLUDED IN THE RECALL. LOW AND BEHOLD NOW ALMOST 9 YEARS LATER FROM THE APRIL 2009 RECALL MY SUB-FRAME HAS THE SAME ISSUE (PLEASE SEE ATTACHED PHOTOS). I CALLED HYUNDAI MOTOR AMERICA (HMA) CUSTOMER ASSISTANCE AND THEY MADE AN APPOINTMENT FOR ME AT ETTLESON HYUNDAI IN COUNTRYSIDE IL WHERE I ORIGINALLY PURCHASED THE VEHICLE. THE MECHANIC AT ETTELSON INSPECTED THE CAR AND SERVICE WRITER RICH GIBBONS FORWARDED RESULTS TO HMA. ON DECEMBER 29, 2017 HMA REPRESENTATIVE JUAN VAZQUEZ DENIED MY CLAIM STATING: THIS PRIOR AUTHORIZATION (PA) IS DECLINED DUE TO EXCESSIVE MILEAGE AND TIME PAST WARRANTY COVERAGE FOR THIS REPAIR. NO CORROSION CAMPAIGNS OR SETTLEMENTS AND THE FACT THAT CA CASE10874702 IS NOT APPROVING ANY REPAIRS AT THIS TIME. NO ONE FROM THE CAR DEALER TO HMA HAS BEEN ABLE TO ANSWER MY ORIGINAL QUESTION WITH HMA CUSTOMER ASSISTANCE: WHY THE 2005 XG350L MODEL YEAR WAS NOT INCLUDED IN THE ORIGINAL APRIL 2009 RECALL? INCIDENTALLY, 2005 WAS THE LAST YEAR FOR THIS MODEL, HYUNDAI WENT TO THE AZERA IN 2006 TO REPLACE THE XG350L. I PROBABLY WOULD NOT BE HAVING THIS $1157.00 DEALER QUOTED ESTIMATE OF A PROBLEM IF IT HAD BEEN INCLUDED IN THE 2009 RECALL. THE 2005 HYUNDAI XG350 SHOULD BE INCLUDED IN THE ORIGINAL RECALL FOR SAFETY. ANY ASSISTANCE YOU CAN RENDER WOULD BE GREATLY APPRECIATED. THANK YOU FOR YOUR TIME.
NHTSA complaint #11063782 — an unverified report by a vehicle owner.
MY 2005 HYUNDAI XG350L WAS DEEMED "UNDRIVEABLE" TONIGHT AT THE SERVICE CENTER (AFTER BEING TAKEN IN FOR AN UNRELATED ISSUE), AS THE FRAME WAS CORRODED TO THE POINT OF NEARLY-CRUMBLING. THE CAR WAS DRIVEN IN IOWA (ALWAYS PARKED IN GARAGES) FROM THE YEAR OF PURCHASE IN 2005 TO AUGUST 2016. THE SALT CORROSION RECALL COVERS MODEL YEARS 2001-2004, BUT MYSTERIOUSLY DOES NOT INCLUDE MODEL YEAR 2005. I AM NOT THE ONLY PERSON WITH THIS ISSUE! I AM VERY FRUSTRATED THAT HYUNDAI DOES NOT COVER MY UNSAFE VEHICLE FOR AN ISSUE THEY CREATED AND FOR WHICH THEY SHOULD BE RESPONSIBLE. THIS IS A DISAPPOINTING AND DANGEROUS PROBLEM.
NHTSA complaint #11011848 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 HYUNDAI XG350. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 09V124000 (SUSPENSION); HOWEVER, THE DEALER FAILED TO REPAIR THE VEHICLE. THE CONTACT WAS GIVEN A BUY BACK OFFER FROM THE MANUFACTURER, BUT DECLINED THE OFFER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/15/16.
NHTSA complaint #10824245 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2005 HYUNDAI XG350. WHILE DRIVING AT APPROXIMATELY 5 MPH, THE FRONT SUSPENSION ARM ON THE PASSENGER SIDE FRACTURED, CAUSING THE WHEEL TO BECOME DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 113,000.
NHTSA complaint #10760666 — an unverified report by a vehicle owner.
REAR SUB FRAME SEVERE CORROSION IN CRITICAL SUSPENSION & FRAME MOUNTING & ATTACHING AREAS . AND PARTIAL LOSS OF BRAKING SYSTEM DUE TO RUPTURE OF REAR BRAKE TUBE DUE TO SEVERE CORROSION IN REAR FRAME AREA.
NHTSA complaint #10625826 — an unverified report by a vehicle owner.
I WAS DRIVING FROM VIRGINIA TO NEW YORK ON ROUTE 17 TO ROUTE 81. I EXITED TO GET TO A GAS STATION. WHILE TURNING LEFT FROM A FOUR-LANE ROAD INTO THE GAS STATION, MY VEHICLE MADE A CRASHING SOUND AND STOPPED IN THE MIDDLE OF ON-COMING TRAFFIC. IT FELT LIKE WE HIT SOMETHING BIG. I COULD NOT MOVE THE CAR. WE HAD IT TOWED TO A GARAGE, WHERE WE LEARNED THE CV AXLE HAD SNAPPED. THEY ALSO HAD TO REPLACE RS SPINDLE AND RS BALL JOINT BECAUSE THEY HAD RUSTED OUT. THERE WAS COSMETIC DAMAGE DONE TO BODY WHEN THE AXLE BROKE AND THE CAR WENT DOWN HARD.
NHTSA complaint #10576856 — an unverified report by a vehicle owner.
I WAS DRIVING AND RUSTED SUBFRAME COLLAPSED CONTROL ARM & RIGHT AXEL BROKE ALSO POWER STEERING BELT BROKE. I WAS ABLE TO GET OVER NEARLY HAVING AN ACCIDENT. I HAD MY CAR REPAIRED IN 2010 AS PER RECALL YET I TRIED TO PUSH FOR SUB FRAME REPLACEMENT OVER REPAIR AT THAT TIME WITH NO LUCK. I BELIEVE THESE SUB FRAMES THAT WERE REPAIRED SHOULD BE REPLACED. THIS IS AN EXTREMELY DANGEROUS SITUATION I COULD HAVE BEEN KILLED!
NHTSA complaint #10559216 — an unverified report by a vehicle owner.
THE LOWER CONTROL ARM COMPLETELY SEPARATED FROM THE FRAME OF THE CAR WHILE I WAS DRIVING DOWN THE ROAD. NO PROPERTY DAMAGE OR OTHER VEHICLE INVOLVED, BUT THE CAR IS UN-DRIVABLE. I HAVE SINCE RESEARCHED THAT HYUNDAI HAS HAD SOME PREVIOUS ISSUES WITH FRAMES RUSTING OUT AND FAILURES SIMILAR TO WHAT I EXPERIENCED. THANK GOD I WAS NOT TRAVELING AT A HIGH RATE OF SPEED. I CAN SEND PICTURES IF NECESSARY.
NHTSA complaint #10547724 — an unverified report by a vehicle owner.
2003 HYUNDAI XG350L. CONSUMER STATES WHILE ENTERING A TURNAROUND THE FRONT END OF THE CAR COLLAPSED *TGW THE CONSUMER STATED WHEN HE EXITED THE VEHICLE, HE DISCOVERED THE LEFT FRONT TIRE WAS ASKEW AND THE AXLE WAS DETACHED. THE CONSUMER STATED THE LEFT FRONT BALL JOINT HAD SHEARED OFF. APPARENTLY, THE JOINT WAS SEALED IN A BOOT RATHER THAN HAVING A FITTING TO LUBRICATE IT.
NHTSA complaint #10418957 — an unverified report by a vehicle owner.
2003 HYUNDAI XG350L. CONSUMER STATES WHILE ENTERING A TURNAROUND THE FRONT END OF THE CAR COLLAPSED *TGW THE CONSUMER STATED WHEN HE EXITED THE VEHICLE, HE DISCOVERED THE LEFT FRONT TIRE WAS ASKEW AND THE AXLE WAS DETACHED. THE CONSUMER STATED THE LEFT FRONT BALL JOINT HAD SHEARED OFF. APPARENTLY, THE JOINT WAS SEALED IN A BOOT RATHER THAN HAVING A FITTING TO LUBRICATE IT.
NHTSA complaint #10418957 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 HYUNDAI XG350. THE CONTACT STATED WHEN TURNING A CORNER AT VARIOUS SPEEDS, THE VEHICLE WOULD LOSE TRACTION. THE VEHICLE WAS PREVIOUSLY INVOLVED IN A CRASH AS A RESULT OF THE FAILURE. THE CONTACT HAD ALL FOUR TIRES REPLACED IN AN ATTEMPT TO CORRECT THE FAILURE BUT TO NO AVAIL. MOST RECENTLY, THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE DEALER ADVISED THERE WAS A SHORTAGE IN THE SYSTEM. THE VEHICLE WAS TAKEN TO A DIFFERENT DEALER FOR A SECOND OPINION AND WAS ADVISED THAT THE AIR BAG POSSIBLY WAS NOT PRESENT IN THE VEHICLE. THE FAILURE MILEAGE WAS 83,000 AND THE CURRENT MILEAGE WAS 119,000.
NHTSA complaint #10324695 — an unverified report by a vehicle owner.
TL*THE DRIVER OWNS A 2003 HYUNDAI XG350. THE OWNER OF THE VEHICLE RECEIVED A RECALL NOTICE FOR THE SUSPENSION (09V124000). PRIOR TO RECEIVING THE NOTICE, THE DRIVER STATED THAT THE VEHICLE WAS HARD TO CONTROL AND THE BRAKES BEGAN LOCKING WHICH CAUSED HER TO HIT A CURB. THE PASSENGER FRONT TIRE WAS DAMAGED. THE IDENTICAL FAILURE OCCURRED WHEN SOMEONE OTHER THAN THE OWNER WAS DRIVING THE VEHICLE AND THE REAR PASSENGER TIRE WAS DAMAGED. THERE WERE NO INJURIES DURING THE FAILURES. THE DEALER STATED THAT THE DRIVER SIDE AIR BAG DEPLOYED WHILE THE VEHICLE WAS INOPERATIVE. THE CONTACT STATED THAT THERE WERE VARIOUS ELECTRICAL MALFUNCTIONS BEFORE THE SUSPENSION FAILURE OCCURRED. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER WHO STATED THAT THERE WERE NO MECHANICAL PROBLEMS. THE CURRENT AND FAILURE MILEAGES WERE 4,162.
NHTSA complaint #10292897 — an unverified report by a vehicle owner.
TL* THE CONTACT OWNS A 2002 HYUNDAI XG350. DURING ROUTINE VEHICLE INSPECTION THE TECHNICIAN REPLACED DEFECTIVE STABILIZED BUSHINGS AND TIE RODS. ALSO THE SUB-FRAME WAS REPLACED ACCORDING TO RECALL CAMPAIGN ID NUMBER 09V124000 (SUSPENSION). THE MANUFACTURER WAS CONTACTED IN REFERENCE TO REIMBURSEMENT. THE MANUFACTURER REFUSED FINANCIAL RESPONSIBILITY FOR THE REPAIR COST ASSOCIATED WITH THE RECALL. THE FAILURE MILEAGE WAS 50. THE CURRENT MILEAGE WAS 90,000. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE.
NHTSA complaint #10291675 — an unverified report by a vehicle owner.