FaultScore

1998 Infiniti QX4 suspension problems

10 of the 46 complaints about the 1998 Infiniti QX4 are about the suspension — 22% of everything reported for this model year. Half of the failures with a mileage on record happened before 168,000 miles.

F

10

Complaints

2

Crashes

0

Fires

0

Injuries

Exactly what failed

Front 4 40.0%
Suspension 4 40.0%
Rear 1 10.0%
Shock Absorber 1 10.0%

Suspension across every Infiniti QX4 year

1997 20 28.6%
1998 10 14.3%
1999 14 20.0%
2001 12 17.1%
2002 14 20.0%

What owners said

Filed with NHTSA, in their own words.

at 230,000 miles Guthrie, OK Crash

SUSPENSION

WHEN YOU LET OFF THE GAS PEDDLE THE REAREND STARTS A VIOLENTLY SHAKEING BACK AND FORTH AND WILL CAUSE YOU TO DRIVE OVER SOMETHING OR SOMEONE DUE TO DEFECTIVE BUSHINGS!!!HOW CAN THEY SELL US CRAP THAT CAN COST THE LIVES OF SO MANY PEOPLE AND NOT HONOR A RECALL ON REAR BUSHINGS...I NEARLY SHUT DOWN THE INTERSTATE ON MY LAST DRIVE......

NHTSA complaint #11242762 — an unverified report by a vehicle owner.

at 225,000 miles Minneapolis, MN

SUSPENSION

I RECENTLY BOUGHT THIS CAR TODAY AND IT WAS DRIVING FINE AT LOW SPEEDS, BUT UNTIL I ACCELERATED OVER 40MPH THE REAR BACK WAS SWERVING LEFT TO RIGHT AFTER I RELEASE MY FOOT OFF THE GAS. ALMOST HAD 4 CRASHES. SOMETHING IN THE REAR IS MAKING THE CAR SWERVE LIKE ITS LOSING TRACTION BUT ONLY WHEN IT'S RELEASED OFF THE GAS PEDAL. IT WAS THE BIGGEST FATAL PART OF EXPERIENCE WITHIN DRIVING OF MY LIFE. ALL I KNOW IS THAT IT IS PRETTY RUSTED ON THE STRUT AREAS SINCE I CHECKED IF SOMETHING WAS BROKEN UNDER THE CAR. LOW SPEEDS AROUND 30MPH THE CAR DRIVES FINE BUT HIGHER SPEED ITS LIKE, I HAVE TO KEEP ACCELERATING TO PREVENT THE CAR FROM SWERVING IN THE REAR. MY LIFE WAS ENDANGERED FOR 40 MINUTES OF MY LIFE ON THE HIGHWAY. PLEASE CONTACT ME, THIS IS A VERY DANGEROUS SITUATION I NEED TO REPAIR.

NHTSA complaint #10472477 — an unverified report by a vehicle owner.

Uniondale, NY

SUSPENSION:FRONT

1998 INFINITI QX4. CONSUMER WRITES IN DISCONTENT CONCERNING RECALL REPAIRS *TGW THE CONSUMER STATED THE DEALER NEVER INFORMED HER IT WOULD TAKE AN EXTENDED AMOUNT OF TIME TO FIX THE STRUT TOWER. THE CONSUMER STATED THE DEALER HAD HER VEHICLE FOR THREE WEEKS. FINALLY, THE FIRST WEEK OF SEPTEMBER, THE CONSUMER WAS INFORMED THE CORROSION ON THE STRUT TOWER HOUSING WAS SO SIGNIFICANT, THAT IT NOT ONLY NEEDED SEALANT AND RESIN PATCHES AND ADDITIONAL WORK, BUT THE REPAIRS COULD NOT BE GUARANTEED BY THE MECHANICS.

NHTSA complaint #10429872 — an unverified report by a vehicle owner.

at 161,000 miles Mount Prospect, IL

SUSPENSION:REAR

TL* THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT WAS DRIVING 35 MPH WHEN THE VEHICLE BEGAN DRIFTING FROM LEFT TO RIGHT. THE CONTACT HAD TO SLOW THE VEHICLE DOWN IN ORDER TO STOP THE DRIFTING. THE CONTACT TOOK THE VEHICLE TO A LOCAL MECHANIC WHERE THE MECHANIC STATED THAT THE REAR SPRING AND SHOCKS NEEDED TO BE REPLACED. THE CONTACT REPLACED BOTH REAR SHOCKS AND SPRINGS BUT THE REPAIR DID NOT REMEDY THE FAILURE. THE CONTACT TOOK THE VEHICLE BACK TO THE MECHANIC AND THE MECHANIC ADVISED THAT THE REAR BUSHING ALSO NEED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER ALSO CONFIRMED THAT THE REAR BUSHINGS NEEDED TO BE REPLACED, AS WELL AS THE REAR TRAILER ARM. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE MILEAGE WAS 161,000. UPDATED 09/27/11 *BF UPDATED 09/30/11.

NHTSA complaint #10424499 — an unverified report by a vehicle owner.

at 158,000 miles Reading, PA Crash

SUSPENSION

AS I PASSED THROUGH AN INTERSECTION, A VEHICLE WENT THROUGH A RED LIGHT. I TRIED TO VEER TO AVOID HIM, BUT THE STEERING COLUMN FAILED. AS A RESULT OF THIS EQUIPMENT FAILURE, THE CAR STRUCK MY VEHICLE AND MY CAR WAS TOTALLED. AFTER MY CAR WAS SCRAPPED, I RECEIVED THE SAFETY RECALL NOTICE.

NHTSA complaint #10406610 — an unverified report by a vehicle owner.

at 175,000 miles Maine, ME

SUSPENSION

HAD A RECALL ON OUR CAR AND WHEN WE CALLED TO TELL THEM WE HAD IT FIXED THEY WANTED US TO TAKE IT TO THEIR DEALER WHICH THE CLOSEST ONE TO US IS OVER 300 MILES AND IMPOSSIBLE FOR US TO DO I AM ON DISABILITY AND CAN BARLEY SURVIVE ON WHAT I GET AND THERE IS NO WAY POSSIBLE FOR ME TO BE ABLE TO AFFORD TO TRAVEL THIS DISTANCE MONEY WISE THEY ARE SUPPOSED TO REIMBURSED ME FOR THE REPAIR EXPENSES BUT WONT IF I CANT GET IT TO THEIR DEALER. I HAD IT REPAIRED IN AUGUST 2010 THE EXACT RECALL WORDING WAS FOR FRONT DRIVERS SIDE STRUT TOWER HOUSING I COULDN'T FIND THIS IN YOUR LIST AND WHEN I CALLED THE NUMBER THAT'S WHEN SHE TOLD US ABOUT THE FUEL LINE PROBLEM.

NHTSA complaint #10403636 — an unverified report by a vehicle owner.

at 135,000 miles Lebanon, NJ

SUSPENSION:FRONT

TL*THE CONTACT OWNS A 1998 INFINITI QX4. THE CONTACT STATED THAT THE LEFT STRUT APRON BROKE AND IT WAS COVERED WITH RUST WHICH CAUSED THE STEERING COUPLING TO SHEAR OFF. WHILE DRIVING APPROXIMATELY 5 MPH, HE TRIED TO MAKE A TURN AND THE STEERING WHEEL DID NOT RESPOND. THE VEHICLE WAS TOWED TO A SERVICE STATION. HE ALSO NOTICED THAT WHEN DRIVING OVER POT HOLES THERE WAS LIMITED STABILITY IN THE STEERING WHEEL; ALTHOUGH, THE SHOCKS AND STRUTS WERE REPLACED PRIOR TO THE FAILURE. THE DEALER AND MANUFACTURER HAVE NOT BEEN NOTIFIED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 135,000.

NHTSA complaint #10286737 — an unverified report by a vehicle owner.

Zanesville, OH

SUSPENSION:FRONT

CONSUMER STATES THAT BEFORE THEY RECEIVED THE FIRST RECALL NOTICE FOR THEIR 1998 INFINITI QX4, THEY HAD A PROBLEM WITH CORROSION. *NJ THE CONSUMER STATED HE HAD THE REPAIRS MADE ON THE LEAKING FUEL FILLER TUBE PRIOR TO RECEIVING THE RECALL. THE CONSUMERS MECHANIC STATED THE VEHICLE WAS NOT SAFE TO DRIVE BECAUSE THE CORROSION HAD CAUSED THE DETACHMENT OF THE LEFT STRUT TOWER FROM THE FRAME AND NEAR THE DETACHMENT OF THE RIGHT FRONT STRUT TOWER FROM THE FRAME AND THAT THE FRAME IN THE GENERAL AREA OF THE FRONT END AND THE STRUT TOWERS WERE BADLY CORRODED. *JB THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 06/29/11.

NHTSA complaint #10274509 — an unverified report by a vehicle owner.

EL Cajon, CA

SUSPENSION:REAR:SHOCK ABSORBER

REAR SHOCK ABSORBERS FAILED.

NHTSA complaint #606604 — an unverified report by a vehicle owner.

Williamstown, MA

SUSPENSION:FRONT

DEALER HAS ATTEMPTED REPAIRS OF EMISSION SYSTEM. PROBLEMS STILL KEEP OCCURRING. ADDITIONALLY, AFTER DEALER ROTATED AND BALANCED WHEELS/TIRES, VEHICLE NOW HAS DISTINCT SHIMMY, BRAKE PROBLEMS, AND RAPPING IN STEERING SHAFT. AN INDEPENDENT CHECK REVEALED AND REPAIRED WHEEL BALANCE AS INCORRECT WEIGHTS WERE ADDED. HOWEVER, INDEPENDENT DEALER THEORIZES THAT BRAKE ROTORS MAY HAVE BEEN WARPED BY CENTRAL INFINITI. ADDITIONALLY, THERE APPEARS TO BE EXCESSIVE WEAR IN BOTH THE SUSPENSION AND STEERING SYSTEM.

NHTSA complaint #708607 — an unverified report by a vehicle owner.

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