122 of the 220 complaints about the 2019 Jaguar I-Pace are about the electrical system — 55% of everything reported for this model year. Half of the failures with a mileage on record happened before 22,000 miles.
122
Complaints
2
Crashes
3
Fires
0
Injuries
Filed with NHTSA, in their own words.
ELECTRICAL SYSTEM
Jlr will not complete buyback recall at a fair price. Being cheated due to jlr dragging feet. It has been a year since fires and problem identified. No resolution.
NHTSA complaint #11731362 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
See attached document for complaint.
NHTSA complaint #11699422 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The vehicle has experienced the Traction Battery Fault three times, which is the warning signal provided when there is a main battery fault situation. During the latest incident, the warning appeared and shortly afterward the vehicle emitted white smoke with an electrical odor and crackling from the front undercarriage. Emergency services were contacted through 911, and firefighters disconnected the 12V battery to stabilize the vehicle. Two previous traction-battery-related repair attempts were performed by Jaguar, and a third repair is currently underway. The repeated failure of the high-voltage traction battery system represents a potential fire risk and electrical hazard. I am reporting this incident to ensure NHTSA is aware of this high-voltage safety defect.
NHTSA complaint #11697962 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
This vehicle is part of a mandatory repurchase. I have had no contact from the manufacturer since March 20, 2025. The vehicle has been modified by the manufacturer from it's origional state while the reacquisition process is completed. It is no longer a usable vehicle because of this modification.
NHTSA complaint #11686943 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System), and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim repair. Additionally, the contact stated that the vehicle had become undrivable and was towed to the dealer, where it was diagnosed with gear box failure. The contact started negotiations with the manufacturer for the repurchase of the vehicle as a final recall option. The contact and the manufacturer agreed on April 15th, 2025 to the solution. The contact stated that the manufacturer scheduled a meeting for the final repair on May 22, 2025, at 9 AM; however, the manufacturer representative arrived to the meeting two hours late, after the contact had waited for an hour and 30 minutes and had already left for work. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.
NHTSA complaint #11674019 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2019 Jaguar I-Pace. The contact stated that the vehicle failed to start. The vehicle also failed to shift to neutral. The contact stated that the vehicle failed to fully charge. The battery warning error was displayed. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was towed, and the local dealer was contacted. The dealer diagnosed that the failure was due to the traction battery and the main battery. The vehicle was repaired, but the failure recurred. Additionally, the dealer informed the contact not to park in the garage due to a possible fire. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The manufacturer offered a buyback, but the buyback was not finalized. The failure mileage was approximately 22,000. Parts distribution disconnect.
NHTSA complaint #11671033 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM); however, the repurchase by the manufacturer was not yet unavailable. The local dealer was notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall resolution. The manufacturer was made aware of the issue. The contact had not experienced the failure. Parts distribution disconnect.
NHTSA complaint #11670441 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
See attached document for complaint.
NHTSA complaint #11666133 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2019 Jaguar I-Pace. The contact received notifications of NHTSA Campaign Numbers: 23V369000 (Electrical System) and 24V183000 (Electrical System). The contact stated that the dealer consulted with the manufacturer, and it was decided to re-acquire the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time to complete the paperwork. The contact stated that when the manufacturer was contacted, the contact was informed that a representative would be in contact; however, after five months, the contact had not yet received a call. The contact stated that the vehicle battery failed in January 2025, and the vehicle was towed to a local dealer but was not diagnosed or repaired. The failure mileage was approximately 36,000. Parts distribution disconnect.
NHTSA complaint #11665127 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Vehicle began flashing Traction Battery Warnings along with warnings to stop driving car. I had been parking car outside for two years since notification from JLR to keep car outside and away from structures. Set up appointment for next day to have car towed to dealership, and asked them to attempt the latest software upgrade, understanding that it would not solve problem, but might make the car safe to drive. That same day, received buyback letter from JLR. Called dealer, told them to just try the update, nothing else. They asked me to pay $325 to inspect car. I refused and stated I was calling Morley as indicated in received letter. Called Morley, gave them information and followed up in email with all requested documentation. Morley advised me to keep the car at the dealership as they would be handling the buyback. Informed dealership that that was the plan. A few days later, Morley indicated that they would be settling the case by paying my KBB value, despite the fact that I am in California. I hired an attorney, who contacted Morley. We heard nothing for several weeks, during which time the dealership contacted me and insist I remove my car as they had heard nothing from Morley in the prior 30 days. The dealership tried to have me pay for services I did not authorize, and had taken apart and removed the windshield wiper and grill and interior covers under hood and had not reinstalled, nor were they in the car. The car was left on their lot, which an acknowledged rodent problem, for 30 days. Morley then insisted that the attorney work directly with JLR NA. Attorney sent demand to them on April 26 , but one month later w have heard nothing. The car does not drive, and is stored outside on my driveway. 60 days in, and we have no contact from JLR, let alone a satisfactory resolution.
NHTSA complaint #11663412 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2019 Jaguar I-Pace. The contact stated that the engine had overheated. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim recall repair. Additionally, the manufacturer was contacted and offered to repurchase the vehicle at the value price. The contact stated that the manufacturer denied covering the remaining balance on the vehicle loan. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 54,000. Parts distribution disconnect.
NHTSA complaint #11661949 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact was offered a buy back; however, the contact was dissatisfied with the amount offered and decided to decline the offer. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11661386 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
My card displayed "Gearbox fault detected" on the instrument panel cluster. According to Jaguar Land Rover Technical Bulletin JLRTB0 2012 NAS3 released August 14, 2020, this could result in the car abruptly stopping when vehicle speed has reduced to 5 km/h (3 mph). The cause mentioned is "No retention to the front Electric Drive Unit (EDU) causing strain on the wiring going to the EDU parking lock actuator connector (C1YE113A). My JLR dealer in Naperville, IL, told me that the 2019 model wire was a few inches short and JLR fixed this in 2022 by adding a few more inches to the wire. However, the cost to fix this was $6700 since they had to take everything out of the car to fix this. Apparently, this issue has caused recalls in Norway and the U.K. but there was no recall for this issue in the USA. Besides being a danger to the public (if the car stops in the middle of the road with little warning), not including the US in the recall makes me feel JLR didn't do right by their customers in the US. I opened a Case {[XXX]} with JLR and their response was that I did not avail of recall H484, wherein I am supposed to buy a new 2024 Jaguar iPace and they would refund me $35,000 for my car. I was not ready to invest another $50,000 in a replacement. I was also given the impression that the only reason for the H484 recall were because batteries were catching on fire, so I agreed to get a new battery. When they replaced the battery, they could have also replaced the wiring going to the parking lock actuator connector (C1YE113A) so that I (in addition to other USA 2019 Jaguar owners) would have been safer and we would not have had to incur $6700 expense now to get this wiring fixed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11661511 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer failed to complete the final remedy, which involved repurchasing the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the buyback. The manufacturer was made aware of the issue, but no assistance was provided. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA complaint #11659611 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System). The contact had completed all the preliminary recall work to have the vehicle ready for a buy-back by the manufacturer; however, the dealer and the manufacturer had stopped communicating with the contact. The contact stated that she had a signed buy-back letter from the manufacturer on March 27, 2025, but the contact stated that the last contact with the manufacturer was on April 18, 2025. The contact stated that the manufacturer had exceeded a reasonable amount of time for completing the buy-back. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11658411 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
In connection with Recall H514, my 2019 Jaguar I-Pace (SADHD2S16K1 F76172) had a battery fire risk that led Jaguar to issue a software update. Without prior notice, the update permanently disabled full battery function by capping the vehicle’s charge at 80%, significantly reducing range and usability. The update was irreversible and materially changed the safety and performance of the electric vehicle. After being forced to seek a replacement, I purchased a 2020 Jaguar I-Pace (SADHD2S17L1F81804). During transport of the 2020 vehicle home, it exhibited an “Electrical Battery Fault” warning, raising serious concerns about the continued reliability and safety of Jaguar’s battery systems even after the recall. This ongoing pattern of battery issues places consumers at risk of fire, vehicle immobilization, or loss of propulsion. Jaguar’s recall remedy has proven ineffective at fully addressing the underlying electrical and propulsion safety issues.
NHTSA complaint #11657358 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Jaguar Land Rover North America (JLR) continues to neglect its federal recall obligations for the 2019 I-PACE under recalls H441, H514, and H536, exposing owners to serious fire risks. Despite multiple recall efforts, thermal overload incidents persist, proving JLR’s interim remedies—software updates and charging restrictions—are ineffective. JLR admits in its notices that affected vehicles remain unsafe, yet fails to resolve the defect or provide fair compensation. The only remedy is a manufacturer buyback, but JLR systematically undervalues offers, basing them on depressed Kelley Blue Book (KBB) values from Oct 2024 instead of pre-defect values minus reasonable depreciation. This forces owners into financial losses while JLR’s delays further erode resale value. JLR has refused to provide clear documentation on its buyback calculations, delayed responses to affected owners, and employed coercive tactics, telling consumers to accept flawed offers or risk future depreciation. In March 2023, nine months after purchasing our I-PACE, we experienced the first of three "Traction Battery Faults," narrowly avoiding fire. Since then, our vehicle has been restricted to an 80% charge, reducing range by 26% while still requiring outdoor parking due to fire risk. JLR’s failure to act promptly violates federal safety standards and leaves affected vehicles as potential hazards in public spaces. I urge NHTSA to investigate and enforce timely recall remedies, fair valuation processes, and immediate buyback completion. Owners should not be receiving emails like this. "It appears that we cannot agree on the repurchase of your MY2019 Jaguar I-PACE impacted by recall H514/H536. Please note that this final recall remedy will remain open on your vehicle. In the future, should you decide to accept the H536 final recall remedy (repurchase) for your MY2019 Jaguar I-PACE, the amount offered at that time may not be the same as today, due to depreciation, age, and mileage."
NHTSA complaint #11656089 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
We were getting repeated warnings that the vehicle's main battery had errors. We took it in repeatedly, and kept getting the errors. After taking it in after the H514 buyback program was announced, the dealer, Jaguar Landrover Manhattan, told us they're not even going to attempt repair (the vehicle is under full warranty), since we're just going to get the car repurchased by JLR. We've been waiting for the buyback for going on two months now, nothing has happened.
NHTSA complaint #11654039 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact was offered a buyback; however, the contact declined the offer. In addition, the contact was advised that the vehicle was deemed unsafe to drive. The failure mileage was approximately 55,000. VIN tool confirms parts not available.
NHTSA complaint #11654167 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact was later informed that the manufacturer intended to buy back the vehicle as stated in the recall; however, the contact was not satisfied with the buyback offer in relation to the original purchase price and the market value of the vehicle. The contact had not experienced a failure. VIN tool confirms parts not available.
NHTSA complaint #11653407 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Car recalled with buy back remedy under 24V-633 and H514 recalls. Timely resolution has not been provided as it has been over 5 months since the H514 recall and it is not reasonable to expect a customer to park and charge outside while limiting charge to 80%. The hazard has not been mitigated with no attempt by Jaguar to contact us to buy back the car in the past 5 months (told we'd be contacted within the next few weeks in December 2024). Attempted to contact JLR customer service relationship center on 4/7/25 with high call wait time.
NHTSA complaint #11653228 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
UNKNOWN Respected Sir/Madam, This is in relation to recall H536 under which Jaguar has decided to do a forced buyback with lowball offer and no repair option is offered causing me heavy loss to get a similar replacement car or continue to drive unsafe car which can cause severe bodily injury or property damage. The NHSTA guidance for remedy as mentioned on the page 12 of document for "Motor Vehicle Safety Defects and Recalls" (link below) requires manufacturer to repair, replace or refund with reasonable allowance but I don't see Jaguar is offering reasonable allowance as their offered prices are based on the October/2024 date while the fire risk was already known from 2023 via recall H441. So I wanted to understand how NHSTA can help in this case and force Jaguar to take reasonable steps to resolve this situation. [XXX] Thanks, [XXX] P.S. I am selecting the incident date of [XXX] as this was the date I received the email related to buyback process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11651218 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Jaguar is not being forthcoming or acting in good faith in the process of the final remedy for the NHTSA Recall Number24V-633. They contacted me and provided an offer which I do not believe reflects the true value of my vehicle. I would have kept this car on which I owe nothing for another 5 years or more. The car was $80K new kept in mint condition and has a 100,000 mile warranty on the battery. It has 52,000 miles on it now. They made a small improvement in the offer after I complained but I am being forced to sell the vehicle back to Jaguar and purchase a new one or put myself and others at risk of injury or property damage due to this battery fire risk. They are providing no documentation of the offer amount they are providing which appears to be KBB from Oct 2024. The KBB for this car is diminished due to the battery issues which are the root of this recall. In addition to acquire a replacement vehicle I will need to spend time and money (sales tax, registration fees) for which they appear to be ignoring in the offer. They are also dragging the process out given how long ago this issue was identified. Seems it is the same issue that Chevy and others have dealt with from LG batteries, so why when Jaguar agreed with NHTSA to repurchase these vehicles in November 2024 are they not being responsive during the repurchase process. Is there anything we can do to improve this? I'm only asking them to come up from $27K to $30K to make the offer reasonable - not great but at least not insulting.
NHTSA complaint #11650682 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was limited with the distance the vehicle could be driven due to the limit on the maximum charge of 80%. The dealer was contacted, and the vehicle remained with the dealer. The manufacturer was made aware of the issue and the contact was provided a case number. The failure mileage was approximately 22,000. VIN tool confirms parts not available.
NHTSA complaint #11650720 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
We started having issues with the battery back in 2023. Smaller batteries were replaced, and the car went in several times for "updates" due to recalls. The last two times were due to potential over-heating of the battery and a "track fault detected" error message displayed on the dash and the mileage decreased. Most recently the car was in the shop for 2 weeks early 2025 to replace a faulty cell in the larger battery. This was the most recent recall "fixing" the issue -- but when we received the car it wouldn't charge past 80%, meaning it was not fixed and able to charge to 100%. A letter received 3/19/25 confirmed the issue was indeed not fixed and that these cars needed to be purchased back in order to comply with safety measures. These cars are literal moving fire hazards. We have a short driveway and the car is next to our house and I am scared to have it on my property. The offers being sent are absolutely unacceptable, not even enough to cover what is remaining on the car loan. The purchasers of these cars should not be held accountable FINANCIALLY for the deplorable actions of LG and Jaguar/Land Rover.
NHTSA complaint #11649486 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
My car has been limited to charging only to 70%. I often smell a kind of burning plastic when driving, but no smoke or fire. In addition the console display often freezes up or is completely blank.
NHTSA complaint #11649621 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Last November I got a recall notice saying Jaguar would buy back my car. It is now March and Jaguar has yet to initiate the buyback. I have called the Jaguar 800 number and they confirm my car is part of the buyback but will not provide a timeline. They say that since they are buying back thousands of cars I just have to keep waiting until they contact me, but it has been 4 months now and I am beginning to doubt it they have any intention of actually buying it back.
NHTSA complaint #11648852 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
On January 28, 2025, I filed an online complaint #11639036 with you regarding Jaguar Land Rover of North America's (JLRNA) failure to comply with mandated Recall #23V637 concerning my 2019 Jaguar I-Pace (VIN [XXX] ------). During a follow-up call with your office on February 5, I emphasized the urgent nature of my complaint due to the safety risk at hand and attempted to clarify that this was not a new complaint, but regarding an existing recall. Yet, I have not received any form of response from your office over these last 4 weeks. Therefore, I am submitting this letter via certified mail/return receipt to ensure official acknowledgment of my complaint. Summary of Non-Compliance: Jaguar Land Rover North America (JLRNA) is in violation of U.S. Code Title 49, Subtitle VI, Part A, Chapter 301, Subchapter II, Section 30120, specifically regarding the unreasonable delay in remedying Recall #23V637, issued on November 18, 2024. Per the recall notice, JLRNA committed to reacquiring affected vehicles, including mine. Despite my full compliance with au necessary recall-mandated steps, JLRNA has failed to provide the required remedy, nor have they processed any payment or reacquisition of my vehicle. Section 30120 of the statute states: •(2) Failure to repair a motor vehicle or replacement equipment adequately within 60 days after its presentation is prima facie evidence of failure to repair within a reasonable time. •(3) If the Secretary determines that a manufacturer's remedy program is not likely to be completed within a reasonable time, the Secretary may require the manufacturer to accelerate the remedy program if there is a risk of serious injury or death. Since the recall was issued over 90 days ago, and JLRNA has not complied with its obligations, I am requesting that the Secretary of Transportation conduct a hearing to determine whether JLRNA has met the reasonable remedy requirements under §30120. The delay in compliance has placed my family and me at significant risk due to the fire hazard associated with th
NHTSA complaint #11647821 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
used as daily drive for commute to work, each return to home, i would put it on the 7.5kw juicebox level 2 charger- this worked well since april 2024, until march 2025- upon returned from work, i place it on charge, and immediately went into "charging status error", with another message after disconnecting the charger port, "High voltage error but is ok to drive" message. Thinking it was a fluke, i let it sit few days, unplugged, and then attempted to check battery status on the driver dash screen, "high voltage error but is ok to drive" msg reappeared, i shut it off, waited 10 minutes, plugged in the charger that came with the car, 1.2kw charger, opened the driver door, waited for the screen to come on and display the battery charging status, to no avail. "Charging status:error" and in all red, and a red triangle on the right side of the dash display was present, along with brake error. I unplugged it, and attempted to move it further away from my house in case there is a problem i can't see, to no avail, i can not move it. the software updater shows no update available for the vehicle or for the infotainment center. the nearest dealer for me is over 40miles from me (rural area)- i have sent emails to JLR, and have not received acknowledgement or any replies.
NHTSA complaint #11647822 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Car has completely failed several times in the middle of busy streets including the freeway on ramp. Jag has replaced the 12v battery once, tried to update software and now the car is totally inoperable. Los Angeles Jag dealer has had the car for 5 months with no definitive communication nor reliable timeline. I have been told the car will be repaired and delivered for months, now they say Jag will not repair but I have not been contacted for the buyback. I need transportation. I need help to get them to expedite and pay me a the fair value.
NHTSA complaint #11647911 — an unverified report by a vehicle owner.