FaultScore report
Owners have filed 81 complaints about the 2020 Jaguar I-Pace with NHTSA between 2021 and 2026. The largest single group is the electrical system. Across this model's run it ranks 2 of 3 worst.
39/100
Measured against the other years of the Jaguar I-Pace, never against another car.
How this is worked out81
Complaints
1
Crashes reported
1
Fires reported
0
Injuries reported
37,278 mi
Median mileage at failure
Half of reported failures happened before this
50%
Failed under 36,000 miles
Inside a typical bumper-to-bumper warranty
14
Safety recalls
8 US, 6 Canadian
The letter says how bad. This says what kind — whether this year drew an unusual number of complaints, unusually dangerous ones, or failures that arrived unusually early.
Click any bar to open that year's report.
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
1 crashes, 0 fires
Odometer readings owners gave when they filed. About half of all complaints include one.
The agency crash-tested this model year itself. These are its own photographs and star ratings.
| Configuration | Overall | Front | Side | Rollover |
|---|---|---|---|---|
| 2020 Jaguar I-PACE SUV AWD | — | — | — | — |
A spike years after the car went on sale usually means a part wearing out on schedule across the whole fleet — the kind of pattern no single owner can see from inside their own car.
A complaint is one owner's allegation. A recall is the point at which the manufacturer or a regulator agreed the defect is real and dangerous enough to fix for free — however old the car is.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2020-2021 Jaguar I-PACE vehicles. The high voltage battery may overheat.
Risk: A high voltage battery that overheats increases the risk of a fire.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Jaguar Land Rover North America, LLC. (Jaguar) is recalling certain 2019-2020 I-Pace vehicles. The high-voltage battery may overheat.
Risk: A high-voltage battery that overheats increases the risk of a fire.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles previously repaired under recall number 23V-369. The high-voltage battery may overheat.
Risk: A high-voltage battery that overheats increases the risk of a fire.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 Jaguar I-PACE vehicles. The fasteners that secure the battery module to the busbars may not have been tightened securely, which can cause electrical arcing at the busbars.
Risk: Electrical arcing increases the risk of a fire.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2023 I-PACE vehicles previously repaired under recall 23V-369. The previous repair may not have been completed correctly, and still allow the high-voltage battery to overheat.
Risk: The high-voltage battery overheating increases the risk of a fire.
ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2024 Jaguar I-PACE vehicles. The high-voltage battery may overheat.
Risk: The high-voltage battery overheating increases the risk of a fire.
SEATS
Jaguar Land Rover North America, LLC (Jaguar) is recalling one 2020 I-Pace vehicle. The front passenger seat frame may be missing fasteners, resulting in a seat frame with insufficient strength.
Risk: In the event of a crash, the seat may not properly secure the occupant, increasing their risk of injury.
SERVICE BRAKES
Jaguar Land Rover North America, LLC (Jaguar) is recalling certain 2019-2020 I-PACE vehicles. If the electrical regenerative brake system fails, there will be an increased delay between when the driver brakes and when the vehicle decelerates. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 135, "Light Vehicle Brake Systems."
Risk: A delay in deceleration, increases the distance needed to stop and the risk of a crash.
Canada runs its own recall programme, and its campaigns do not always mirror the American ones.
High Voltage
Issue: On certain vehicles, the recall repairs completed by a Jaguar dealer during Transport Canada recall nos. 2023-302, 2023-564 and 2024-073 may not be effective. As a result, another repair is required. On certain vehicles, there could be a problem inside the high-voltage battery. As a result, the battery could create smoke or heat, which can melt or damage the battery and nearby parts. Safety Risk: A battery that overheats can create a fire risk. Corrective Actions: To reduce the safety risk, Jaguar recommends that you charge and park your vehicle outside and away from other vehicles or buildings until the recall repairs are completed. As an interim repair, a dealer will update the vehicle software to limit the maximum charge setting at 90% until the recall repairs are available. Once the final repair is available, Jaguar will notify you by mail. The corrective actions for this recall are under development.
High Voltage
Issue: On a small number of vehicles, the recall repairs completed by a Jaguar dealer during recall H441 (Transport Canada recall number 2023-302) may not have been done correctly. As a result, a second repair is required. On certain vehicles, there could be a problem inside the high-voltage battery. As a result, the battery could create smoke or heat, which can melt or damage the battery and nearby parts. Safety Risk: A battery that overheats can create a fire risk. Corrective Actions: Jaguar will notify owners by mail and advise you to take your vehicle to a dealership to install a software update for the battery energy control module. This software will monitor the high-voltage battery and warn you if it detects a problem. If this happens, the software will reduce the charging capacity to 75% and direct you to bring your vehicle to a dealership to inspect and, if necessary, replace the battery module and/or pack. Jaguar recommends parking your vehicle outside and away from other vehicles or buildings until the recall repairs are completed.
High Voltage
Issue: On certain vehicles, the recall repairs completed by a Jaguar dealer during recall H441 (Transport Canada recall number 2023-302) may not have been done correctly. As a result, a second repair is required. On certain vehicles, there could be a problem inside the high-voltage battery. As a result, the battery could create smoke or heat, which can melt or damage the battery and nearby parts. Safety Risk: A battery that overheats can create a fire risk. Corrective Actions: Jaguar will notify owners by mail and advise you to take your vehicle to a dealership to install a software update for the battery energy control module. This software will monitor the high-voltage battery and warn you if it detects a problem. If this happens, the software will reduce the charging capacity to 75% and direct you to bring your vehicle to a dealership to inspect and, if necessary, replace the battery module and/or pack. Jaguar recommends parking your vehicle outside and away from other vehicles or buildings until the recall repairs are completed.
Heater And Defroster
Issue: On certain vehicles, the high-voltage coolant heater could fail. If this happens, you may experience reduced cabin heat, and the windshield defrost system may not work properly. Note: This recall only affects vehicles without a heated windshield. Safety Risk: A windshield defroster that doesn't work may cause reduced visibility and increase the risk of a crash. Corrective Actions: Jaguar Land Rover will notify owners by mail and advise you to take your vehicle to a dealership to replace the high-voltage coolant heater.
High Voltage
Issue: On certain vehicles, there could be a problem inside the high-voltage battery. As a result, the battery could create smoke or heat, which can melt or damage the battery and nearby parts. Safety Risk: A battery that overheats can create a fire risk. Corrective Actions: Jaguar will notify owners by mail and provide a software update for the battery energy control module. Jaguar recommends parking your vehicle outside and away from other vehicles or buildings until the recall repairs are completed. For 2021 and newer vehicles, Jaguar send a wireless over-the-air software update to each vehicle. For 2019 and 2020 models, Jaguar will instruct you to schedule an appointment to have the update performed by a dealer. This software will monitor the high-voltage battery and warn you if it detects a problem. If this happens, the software will reduce the charging capacity to 75% and direct you to bring your vehicle to a dealership to inspect and, if necessary, replace the battery module and/or pack.
Brakes
Issue: If there is a failure of the electrical regenerative braking system, there may be a delay before the brakes apply. Safety Risk: Reduced braking could cause extended stopping distances and increase the risk of a crash. Corrective Actions: The company will notify owners by mail and instruct them to take their vehicle to a dealer to update the vehicle software.
Recalls cover specific build ranges, so check your own vehicle by VIN at nhtsa.gov/recalls or, in Canada, Transport Canada.
Reports where the owner recorded a crash, a fire, an injury or a death.
ELECTRICAL SYSTEM
i WAS AT A CHARGING PLACE EVGO I WAS NOT PLUGED IN AND CHARGED TO 80% THE CAR WAS NOT ON AND I WAS IN FRONT SEAT TALKING TO A FRIEND WE HEARD A BIG POP AND THEN SAW WHITE/ GRAY SMOKE COMING FROM UNDERSIDE OF THE CAR WHERE THE BATTERY IS WE GOT OUT AND CALLED THE FIRE DEPT THEY ARRIVED AND THE SMOKE HAD STOPPED AND THE FIRE MEN WERE LOOKING AT THE CAR WHEN ANOTHER POP WAS HEARD AND THEY RAN FROM THE CAR AND LOTS OF SMOKE STARTED AGAIN AFTER ABOUT A MIN THERE WAS AN SMALL EXPLOSION AND THE CAR CAUGHT FIRE THE FIRE ENGULFED THE CAR AND HAD MANY SMALL EXPLOSIONS THE CAR BURNED FOR HOURS AND WHEN IT STOPPED THERE WAS ONLY METEL FRAMING IT WAS ALL GONE
NHTSA complaint #11752760 — an unverified report by a vehicle owner.
SERVICE BRAKES
I was exiting a parking spot and I had my foot on the brake to start the vehicle and again to put the car in reverse. I backed out of my parking spot and turned 90 degrees to exit the parking lot. As I pushed down on the brake to stop and shift to drive, the pad that covers the brake pedal fell off, causing my foot to slip and hit the accelerator. I then struck another vehicle with the back of my car. In looking at the car after the accident, the pad that normally covers the brake pedal was on the floor of the car, between the brake and accelerator. At the body shop, one of the people said there is supposed to be a clip that holds the pad, but it was either broken or missing on my car.
NHTSA complaint #11571371 — an unverified report by a vehicle owner.
In the owners' own words, exactly as filed with NHTSA.
POWER TRAIN
Battery charger failed following H570 safety recall while solution is being worked on for recall H572. Car has been at dealership for more than 50 days now with dealership not able to repair the defective part mainly due to the manufacturer being unable to provide a working part; first two replacement parts have been delivered damaged and third part is nowhere to be found although it was promised to be delovered on 9/10/26
NHTSA complaint #11763957 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Battery charger failed following H570 safety recall while solution is being worked on for recall H572. Car has been at dealership for more than 50 days now with dealership not able to repair the defective part mainly due to the manufacturer being unable to provide a working part; first two replacement parts have been delivered damaged and third part is nowhere to be found although it was promised to be delovered on 9/10/26
NHTSA complaint #11763957 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
we are still waiting for a fix for the battery problem in this car. How long do we have to wait. This problem has already caused a safety concern, as well lost of function (less battery charge),accelerated depreciated value of ownership. How long do we have to wait?
NHTSA complaint #11763820 — an unverified report by a vehicle owner.
ENGINE
we are still waiting for a fix for the battery problem in this car. How long do we have to wait. This problem has already caused a safety concern, as well lost of function (less battery charge),accelerated depreciated value of ownership. How long do we have to wait?
NHTSA complaint #11763820 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2020 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the message "Traction Battery Fault-Drive with Caution" was displayed at start-up. The vehicle was taken to a dealer, where it was diagnosed with battery pack failure, and two battery cells were replaced; however, the vehicle was only partially repaired. The contact stated that the failure reoccurred, and the vehicle was inoperable on one occasion. Additionally, the battery charge failed to exceed 72 percent. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 33,000.
NHTSA complaint #11763019 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2020 Jaguar I-Pace. The contact stated that while attempting to start the vehicle, the high voltage message was displayed. The vehicle was taken to the dealer. The contact was informed that the battery was limited to 75 percent charge. The contact was informed that a diagnostic test for the illuminated warning light was not provided because the warning light was no longer illuminated. The contact was informed that the failure was not associated with the recall repair. The contact was advised that additional diagnostic testing was needed and would be an out-of-pocket expense. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System), and the vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer. The dealer confirmed that the high voltage fault warning light was illuminated. The vehicle was not repaired. The contact was asked to pay for the diagnostic test and declined. The manufacturer was made aware of the failure by phone. The contact had filed two complaints. The failure mileage was approximately 35,856.
NHTSA complaint #11762745 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
I am filing this complaint regarding my 2020 Jaguar I-PACE and recall H572 involving the high-voltage battery pack. My vehicle has approximately 90,000 miles. I received information regarding recall H572, which involves a potential thermal issue with the high-voltage battery pack that can create a safety risk. I am concerned about the safety and reliability of the vehicle because of the battery issue and the potential for a high-voltage battery failure or thermal event. I have relied on this vehicle for transportation, and the recall has significantly affected my confidence in the vehicle and its safety. I have contacted Jaguar Land Rover regarding this issue and have attempted to have the matter resolved. I believe NHTSA should be aware of my experience because this involves a high-voltage EV battery and a potential fire/thermal safety concern. I am requesting that NHTSA document this complaint and review whether Jaguar Land Rover's handling of this recall adequately addresses the safety risk to owners of affected I-PACE vehicles. I can provide recall information, repair records, communications with Jaguar Land Rover, and other documentation upon request.
NHTSA complaint #11762911 — an unverified report by a vehicle owner.
SERVICE BRAKES
I am filing this complaint regarding my 2020 Jaguar I-PACE and recall H572 involving the high-voltage battery pack. My vehicle has approximately 90,000 miles. I received information regarding recall H572, which involves a potential thermal issue with the high-voltage battery pack that can create a safety risk. I am concerned about the safety and reliability of the vehicle because of the battery issue and the potential for a high-voltage battery failure or thermal event. I have relied on this vehicle for transportation, and the recall has significantly affected my confidence in the vehicle and its safety. I have contacted Jaguar Land Rover regarding this issue and have attempted to have the matter resolved. I believe NHTSA should be aware of my experience because this involves a high-voltage EV battery and a potential fire/thermal safety concern. I am requesting that NHTSA document this complaint and review whether Jaguar Land Rover's handling of this recall adequately addresses the safety risk to owners of affected I-PACE vehicles. I can provide recall information, repair records, communications with Jaguar Land Rover, and other documentation upon request.
NHTSA complaint #11762911 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
I own a 2020 Jaguar I-PACE with approximately 102,000 miles that is currently at a Jaguar dealership following a sudden failure to accept Level 2 charging in mid-June 2026 and has been there since. The vehicle initially showed fault code P0AA6-00, and the dealership subsequently replaced the 12V battery and charging module (440123457); after communication with the vehicle's systems was restored, they reported that 31 of the 36 modules in the high-voltage battery were failed or failing and that the entire battery requires replacement. My concern is that this may be related to the H570/H572 high-voltage battery recalls. My vehicle had not yet received the recall-related charging limitation software, and it had previously experienced a significant battery/electrical issue in June 2025 involving Restricted Performance, an isolation fault, and BECM reconfiguration/software that apparently resolved the issue at that time. The dealership is now attributing the 2026 failure to normal age-related battery degradation, but I find it difficult to reconcile that explanation with 31 of 36 modules reportedly failing simultaneously, particularly given the vehicle's prior isolation fault and the current recall's stated concerns involving internal battery faults, short circuits, and thermal overload. The dealership has told me they did not perform a thorough investigation specifically to determine whether the current battery failure is related to H570/H572, yet they have concluded that it is unrelated. I am requesting that NHTSA review this situation because I am concerned that a potentially serious high-voltage battery defect covered by the recall may have caused or contributed to this failure. In the meantime, they have quoted me $50,000 to perform a full HV battery replacement, as a potential option/resolution.
NHTSA complaint #11758338 — an unverified report by a vehicle owner.
FUEL/PROPULSION SYSTEM
This vehicle is subject to NHTSA Recall 26V067 (JLR campaign H570/H571/H572) for high-voltage battery thermal overload risk. The recall remedy instructs owners to park and charge the vehicle outside and away from structures. My property does not allow for this: the vehicle must be garaged in a bay directly beneath an occupied room, adjacent to two other vehicles, and near the home's main electrical panel and gas furnace. There is no alternative outdoor charging location on my property. I am currently unable to comply with the manufacturer's own safety instruction for this recall, which leaves me either storing a known fire-risk vehicle against manufacturer guidance or unable to use the vehicle at all. The permanent remedy for this recall population is still under development as of this filing. I have submitted a written demand to JLR for repurchase and have received no substantive response as of August 4, 2026.
NHTSA complaint #11754670 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2020 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System). The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed the status of the recall but was unable to provide a date when parts would be available. The contact had not experienced a failure.
NHTSA complaint #11754003 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Tracking battery default
NHTSA complaint #11753316 — an unverified report by a vehicle owner.
ENGINE
Tracking battery default
NHTSA complaint #11753316 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Tracking battery default
NHTSA complaint #11752894 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Tracking battery default
NHTSA complaint #11752895 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
Tracking battery default
NHTSA complaint #11752896 — an unverified report by a vehicle owner.
ENGINE
Tracking battery default
NHTSA complaint #11752894 — an unverified report by a vehicle owner.
ENGINE
Tracking battery default
NHTSA complaint #11752895 — an unverified report by a vehicle owner.
ENGINE
Tracking battery default
NHTSA complaint #11752896 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
i WAS AT A CHARGING PLACE EVGO I WAS NOT PLUGED IN AND CHARGED TO 80% THE CAR WAS NOT ON AND I WAS IN FRONT SEAT TALKING TO A FRIEND WE HEARD A BIG POP AND THEN SAW WHITE/ GRAY SMOKE COMING FROM UNDERSIDE OF THE CAR WHERE THE BATTERY IS WE GOT OUT AND CALLED THE FIRE DEPT THEY ARRIVED AND THE SMOKE HAD STOPPED AND THE FIRE MEN WERE LOOKING AT THE CAR WHEN ANOTHER POP WAS HEARD AND THEY RAN FROM THE CAR AND LOTS OF SMOKE STARTED AGAIN AFTER ABOUT A MIN THERE WAS AN SMALL EXPLOSION AND THE CAR CAUGHT FIRE THE FIRE ENGULFED THE CAR AND HAD MANY SMALL EXPLOSIONS THE CAR BURNED FOR HOURS AND WHEN IT STOPPED THERE WAS ONLY METEL FRAMING IT WAS ALL GONE
NHTSA complaint #11752760 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2020 Jaguar I-Pace. The contact received notification for NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to complete the recall repair was unavailable. The contact stated that the vehicle was unable to fully charge due to the unrepaired recall. The manufacturer was contacted, and a case was filed. The contact was informed that the parts were unavailable. Additionally, the contact was denied a buy-back request. The contact had not experienced a failure.
NHTSA complaint #11749182 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2020 Jaguar I-Pace. The contact stated that, following the recall repair under NHTSA Campaign Number 26V067000 (Electrical System), the vehicle failed to start. The battery warning light was illuminated. The vehicle was towed to the dealer, who was made aware of the post-repair failure; however, it was neither diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 77,000.
NHTSA complaint #11748456 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The car is on its third battery replacement, now a total of 4 new batteries. Due to a known, ongoing issue that does not have a permanent fix. Resulting in the car being in the repair shop for months. It is recommended to not park in the garage due to the chance of a fire. The battery cannot be charged more than 90% for safety issues.
NHTSA complaint #11748271 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
See attached document for complaint.
NHTSA complaint #11747398 — an unverified report by a vehicle owner.
ELECTRICAL SYSTEM
The contact owns a 2020 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 26V067000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer, and an interim repair was performed on the battery software to limit the state of charge to 90%. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.
NHTSA complaint #11746679 — an unverified report by a vehicle owner.