2014 Jeep Cherokee equipment problems

EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO ISSUES WITH CAR STALLING. *LD THE CONSUMER STATED THAT THE VEHICLE SHIFTED HARD BETWEEN FIRST AND SECOND GEAR. A "THUD" COULD BE HEARD WHEN THE VEHICLE JERKED. THE VEHICLE WOULD "CHUG" AND STALL AT INTERSECTIONS. THE STALLING ALSO OCCURRED WHEN REVERSING AND UPON BREAKING IN ORDER TO SHIFT. THE VEHICLE PROPELLED FORWARD WHEN DOWNSHIFTING NEARLY HITTING THE VEHICLE IN FRONT OF IT. THE VEHICLE BECAME STUCK AT 3000 PLUS RPM WHEN GOING DOWN HILL. THE BRAKE WOULD HAVE TO BE APPLIED IN ORDER TO HAVE THE CAR SHIFT. THE VEHICLE HAD A "HOWLING" SOUND AT THE FRONT END THAT WORSENS IN COLD WEATHER. IT WAS ONLY HEARD WHILE IN MOTION. THE RADIO RANDOMLY SWITCHED STATIONS. ALSO, IT WOULD SWITCH FROM THE RADIO TO THE PHONE. PHONE CALLS WOULD NOT GO THROUGH, BUT THE TIMER FOR THE CALL WOULD CONNECT. THE RADIO AND PHONE WOULD BE INOPERABLE UNTIL THE VEHICLE WAS RESTARTED AND THEY KEY REMOVED FROM THE IGNITION FOR AT LEAST 3 MINUTES. THE DEALER COULD NOT DUPLICATE THE FAILURES. THE CONSUMER WAS CONCERNED THE WARRANTY WOULD RUN OUT BEFORE THE VEHICLE COULD BE REPAIRED. UPDATED 08/28/2017

NHTSA complaint #11016590 — an unverified report by a vehicle owner.

EQUIPMENT

2014 JEEP CHEROKEE. CONSUMER WRITES IN REGARDS TO NO REPLACEMENT PARTS AVAILABLE TO COMPLETE RECALL NOTICES 15V-461,15V-509 AND 15V-393. *SMD

NHTSA complaint #10838243 — an unverified report by a vehicle owner.

EQUIPMENT

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V509000 (VISIBILITY) AND 15V461000 (EQUIPMENT); HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10809687 — an unverified report by a vehicle owner.

EQUIPMENT

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE LIFTGATE HAD TO BE MANUALLY OPENED. THE FAILURE RECURRED ON SEVERAL OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V393000 (STRUCTURE), 15V509000 (VISIBILITY) AND 15V461000 (EQUIPMENT), HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 17,500. UPDATED 12/03/15*LJ UPDATED 12/21/15.

NHTSA complaint #10778656 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

I HAD A ROLL AWAY INCIDENT BACK AROUND AUGUST 25TH 2015 I PULLED INTO MY DRIVEWAY AND PUT THE CAR (2014 JEEP GRAND CHEROKEE OVERLAND) IN PARK .I TURNED IT OFF AND EXITED THE CAR. IT STARTED ROLLING FORWARD SO I JUMPED BACK IN THE CAR AND PUT ON THE BRAKE THEN MOVED IT BACKWARDS A LITTLE AND EXITED THE CAR AGAIN. AGAIN THE CAR WAS IN PARK AND SHUT OFF.AS I WAS WALKING AWAY FROM THE CAR IT ROLLED FORWARD AGAIN ABOUT 8 FEET .I KNOW IT WAS IN PARK, WHEN IT WAS NOT IN GEAR. I GOT OUT OF THE VEHICLE AND IT STARTED TO ROLL BACK ON ME. I QUICKLY JUMPED BACK INTO THE VEHICLE TO STOP IT WITHOUT ACCIDENT, THIS TIME. NOW I PUT A BLOCK IN FRONT OF THE TIRE SO IT WONT ROLL AWAY.I WONT PARK IT ON A HILL.DEALER CANT SEEM TO FIND A PROBLEM.

NHTSA complaint #10759622 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V461000 (EQUIPMENT). THE NOTIFICATION PROVIDED INSTRUCTIONS TO CONTACT U-CONNECT IN ORDER TO UPDATE THE SOFTWARE. AFTER THE UPDATE WAS INSTALLED, THE CONTACT MENTIONED THAT THE RADIO, NAVIGATION, VENTILATION SYSTEM, AND CLIMATE CONTROL SYSTEMS FAILED IMMEDIATELY. THE U-CONNECT TECHNICIAN REFERRED THE CONTACT TO THE DEALER WHO LATER ADVISED THE CONTACT TO CALL THE MANUFACTURER. THE MANUFACTURER STATED THAT THE RADIO NEEDED TO BE REPLACED; HOWEVER, THE PARTS NEEDED WERE NOT READILY AVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 24,007.

NHTSA complaint #10746204 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

AS HAS BEEN REPORTED BY OTHERS, MY JEEP CHEROKEE HAS BRAKE FOR NO APPARENT CAUSE ON THREE DIFFERENT OCCASIONS. THE "COLLISION IMMINENT" TONE HAS SOUNDED AT THE SAME TIME. THERE WAS NO ACCIDENT OR LOSS OF CONTROL AT THE TIME THIS HAPPENED, BUT IT WAS DISCONCERTING. ON TWO OTHER OCCASIONS, THE SAME THING HAS HAPPENED, BUT THESE WERE TRIGGERED BY A CAR LEAVING THE ROAD TO THE RIGHT SIDE, TO TURN AT AN ANGLE INTO A STREET THAT BRANCHED OFF THE ROUTE I WAS ON. ALTHOUGH THE CAR WAS CLEARLY OUT OF THE PATH OF THE CAR, APPARENTLY THE COLLISION AVOIDANCE SYSTEM THOUGHT THAT MY CAR WAS CLOSING ON THE OTHER CAR TOO QUICKLY, AND AGAIN SOUNDED THE WARNING AND SLOWED THE CAR DOWN. AGAIN, THERE WERE NO PROBLEMS WITH CONTROL OF THE CAR, AND NO ACCIDENT, ALTHOUGH DRIVERS BEHIND ME HAD TO SLOW DOWN BY ABOUT 15 MILES PER HOUR BELOW THE SPEED LIMIT. I HAVE LEARNED TO LEAVE SOME EXTRA DISTANCE BETWEEN ME AND CARS TURNING OFF FOR JUST THIS REASON.

NHTSA complaint #10723673 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

THE ODOMETER SCREEN POPPED UP SEVERAL MESSAGES: ACC/FCW UNAVAILABLE SERVICE REQUIRED; THEN A RED BATTERY IMAGE AND LOW VOLTAGE MESSAGE; AND THE TRANSMISSION WAS LOCKED IN D3. AFTER TURNING IT OFF FOR 30 MINUTES IT SELF CORRECTED BUT A SMALL RED BATTERY ICON REMAINED LIT ON THE ODOMETER SCREEN.

NHTSA complaint #10702790 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

PICKED VEHICLE UP FROM DEALER - THEY MADE SURE BATTERY WAS FULLY CHARGED AND SUGGESTED IT BE DRIVEN BEFORE TAKING HOME. ON THE INTERSTATE AT 65-75 MPH ACTIVATED THE ADAPTIVE CRUISE CONTROL. IT SHUT ITSELF OFF IN APPROXIMATELY 10 SECONDS. THEN A MESSAGE ON THE ODOMETER: ACC / FCW UNAVAILABLE SERVICE REQUIRED; MESSAGE LOW VOLTAGE; RADIO SCREEN WENT BLANK THEN CAME BACK ON. A SMALL RED BATTERY ICON REMAINED LIT ON THE ODOMETER SCREEN.

NHTSA complaint #10702794 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

WHILE DRIVING THE ODOMETER MESSAGES STARTED POPPING UP AND AN ALERT CHIMED FOR EACH ONE: ACC / FCW UNAVAILABLE SERVICE REQUIRED; BIG RED BATTERY ICON AND LOW VOLTAGE MESSAGE; PARK ASSIST OFF MESSAGE; RADIO SCREEN WENT BLANK; SMALL RED BATTERY ICON REMAINED LIT ON THE ODOMETER SCREEN. I THEN SELECTED TO VIEW THE BATTERY VOLTAGE ALONG WITH MY SPEED ON THE ODOMETER SCREEN. THE VOLTAGE MOVED FROM 16 TO 15 AND STOPPED AT 14V (1/2 CHARGE) ALL IN LESS THAN 5 SECONDS. I TRIED TO MAKE A HANDS-FREE PHONE CALL AND AS THE PHONE WAS RINGING THE PHONE CALL WAS TERMINATED BY THE VEHICLE.

NHTSA complaint #10702800 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

TL*THE CONTACT OWN A 2014 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V641000 (EQUIPMENT ADAPTIVE) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

NHTSA complaint #10701063 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

WE PURCHASED THIS VEHICLE NEW, WITH 4,658 MILES ON IT AND WITHIN THE FIRST DAY, WE NOTICED THE EXTREMELY ROUGH SHIFTING BETWEEN 2ND 4TH GEARS. AFTER SEVERAL PCM REPROGRAMS AND A NEW TRANSMISSION, IT IS STILL DOING THE ROUGH SHIFTING AND CONTINUES TO WORSEN. IN HEAVY TRAFFIC, THE ACCELERATOR IS INCONSISTENT, SLUGGISHLY MOVING FORWARD ON ONE OCCASION AND LUNGING FORWARD AS IF THE GAS PEDAL WAS MASHED TO THE FLOOR ON THE NEXT. SAME CAN BE SAID FOR BRAKING; ROUGH DOWN SHIFTING AND OFTEN TIMES FEELING AS THOUGH THE VEHICLE IS STILL TRYING TO ACCELERATE AS IF THE GAS PEDAL IS STILL PRESSED EVEN THOUGH THE BRAKE IS BEING APPLIED. IN ANOTHER INCIDENT, I STARTED THE VEHICLE, WITH MY FOOT ON THE BRAKE SHIFTED IT TO DRIVE, THEN BEGAN TO RELEASE THE PRESSURE FROM THE BRAKE TO INCH FORWARD, WHEN IT SUDDENLY LURCHED FORWARD NEARLY STRIKING MY PARENTS. ADDITIONALLY, THE VEHICLE NOW SEEMS TO BE DRIVING ITSELF. WHEN ENTERING MY NEIGHBORHOOD DOING APPROXIMATELY 25MPH, UPON LETTING UP ON THE GAS COMPLETELY, THE VEHICLE MAINTAINS THE RPMS AND SPEED ON A FLAT SURFACE AS IF THE CRUISE CONTROL IS ON. WE HAVE FILED FOR THE MD LEMON LAW WITH CHRYSLER, BUT AFTER A TEST DRIVE WITH ONE OF THE THEIR REPS WHERE THE CAR WAS NOT AS VIOLENT IN THE SHIFTING BUT STILL QUITE ROUGH, THE REP DECLARED THE VEHICLE AS 'PERFORMING AS DESIGNED' AND ITS THE ADAPTIVE LEARNING OF THE VEHICLE AND CLOSED THE CASE.THIS VEHICLE IS COMPLETELY UNPREDICTABLE AND INCONSISTENT, AND QUITE FRANKLY, UNSAFE AND NERVE RACKING TO DRIVE. MY WIFE WILL NOT DRIVE NOR RIDE IN IT ANY LONGER FOR FEAR OF AN ACCIDENT, NOR WILL SHE ALLOW OUR SON TO RIDE IN IT. IN MY 28 YEARS OF DRIVING, I HAVE NEVER OWNED NOR DRIVEN A VEHICLE THAT ACTUALLY MADE ME FEEL UNSAFE IN. AS I STATED TO THE REP ON THE TEST DRIVE: WITH THIS VEHICLE, IT'S NOT A MATTER OF IF THIS THING GETS IN AN ACCIDENT, BUT RATHER WHEN!

NHTSA complaint #10695557 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

VEHICLE'S "ADAPTIVE CRUISE CONTROL W/ STOP-AND-GO" WAS ACTIVATED AND SET TO 40 MPH. ON APPROACH TO AN INTERSECTION WITH STOPPED TRAFFIC AHEAD, THE ADAPTIVE CRUISE CONTROL FEATURE FAILED TO SLOW THE VEHICLE AND A REAR-END COLLISION NEARLY OCCURRED. THE SYSTEM HAD A CLEAR FIELD OF VIEW AND APPROACHED STOPPED TRAFFIC FROM APPROXIMATELY 300 YARDS. THE VEHICLE'S COLLISION ALARM AND BRAKE BOOSTER ACTIVATED AS I WAITED FOR THE SYSTEM TO SLOW THE VEHICLE. USING FULL BRAKING FORCE, THE VEHICLE CAME TO REST APPROXIMATELY 5 FEET FROM THE VEHICLE IN FRONT OF ME.

NHTSA complaint #10691211 — an unverified report by a vehicle owner.

EQUIPMENT ADAPTIVE/MOBILITY

A SHORT TIME AFTER PURCHASING THE NEW 2014 JEEP CHEROKEE, WE STARTED HAVING TROUBLE BREAKING AT ANY SPEED. AS YOU STEPPED ON THE BRAKE, THE RPMS WENT WAY UP AND IT FELT LIKE THE CAR WAS TRYING TO ACCELERATE INSTEAD OF STOPPING. IT ALWAYS FELT LIKE YOU HAD TO FIGHT IT TO STOP AND IT MIGHT NOT STOP AT ALL. TOOK IT TO THE DEALERSHIP SERVICE DEPARTMENT AND WAS TOLD IT HAD SOFTWARE UPDATES FOR THE TRANSMISSION WHICH DID NOT SOLVE ANYTHING. AT THE POINT THAT WE WERE CALLING TO TAKE BACK IN, RECEIVED THE "SERVICE TRANSMISSION" WARNING AND WAS TOLD BY SERVICE DEPARTMENT TO DRIVE IT IN AND IT WOULD "GO INTO A SAFE MODE". DROVE SLOWLY WHILE ON A MAJOR HIGHWAY AND AFTER SLOWING DOWN FOR CONSTRUCTION, IT WOULD NOT SPEED UP PAST ABOUT 27 MPH. IT HAD TO BE TO TOWED IN. AFTER A NEW TRANSMISSION, AFTER WAITING ABOUT 2 WEEKS DUE TO 15 LOCAL DEALERSHIPS WAITING FOR TRANSMISSIONS, WE WERE TOLD BY THE SERVICE MANAGER THAT IT WAS NOT READY AND DOING THE SAME THING. HE SAID THERE WAS ANOTHER SOFTWARE UPDATE WITH NO ESTIMATED RELEASE DATE. THERE HAS BEEN AN UPDATE FOR THE 2015 MODELS THAT HAVE THE SAME PROBLEMS SINCE BUT NOTHING FOR THE 2014 MODELS STILL. WE HAVE NOT HAD OUR CAR SINCE SEPTEMBER SINCE IT IS NOT SAFE TO DRIVE. IT IS BEING BOUGHT BACK AFTER MUCH PAIN AND ALL THE DECISIONS BEING MADE BY THE CHRYSLER AREA REPRESENTATIVE, SEAN WERTH, WHO ACCORDING TO THE DEALERSHIP SALES MANAGER SAID THAT OUR CAR WAS AS FIXED AS IT WAS GOING TO BE.

NHTSA complaint #10669419 — an unverified report by a vehicle owner.

EQUIPMENT:APPLIANCE:AIR CONDITIONER

TL* THE CONTACT OWNS A 2014 JEEP CHEROKEE. THE CONTACT STATED THAT THE AIR CONDITIONING UNIT FAILED TO WORK PROPERLY. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN STATED THAT THE REFRIGERANT NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, ADDITIONAL FAILURES OCCURRED. THE INSTRUMENT PANEL FAILED, THE VEHICLE STALLED WITHOUT WARNING AND THE VEHICLE FAILED TO SHIFT INTO REVERSE. THE VEHICLE WAS TOWED TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.

NHTSA complaint #10595870 — an unverified report by a vehicle owner.