2014 Jeep Compass airbag problems

AIR BAGS

The contact owns a 2014 Jeep Compass. The contact stated that the center of the steering wheel was protruding outwards, and while attempting to sound the horn, the horn failed to operate. While entering the vehicle, the headrest on the driver's side was bumped and the headrest deployed. Approximately 2 months later, while entering the vehicle, the passenger’s side headrest deployed without impact. The dealer was contacted and confirmed that the VIN was not under recall. The vehicle was not diagnosed or repaired. The dealer referred the contact to another facility to replace the air bags; however, the air bags were not replaced. The manufacturer was not informed of the failure. The failure mileage was approximately 87,000.

NHTSA complaint #11718462 — an unverified report by a vehicle owner.

AIR BAGS

Headrest airbag went off randomly with no reason while driving. It broke when it went off and cannot be put back or reset.

NHTSA complaint #11676522 — an unverified report by a vehicle owner.

AIR BAGS

What component or system failed or malfunctioned, and is it available for inspection upon request? The headrest in the passenger seat deployed without a car accident. Just randomly when the car was parked. Jeep dealership wants to charge me 140 dollars to inspect this and the air bags. Supposedly both have recalls but they have “expired”. How was your safety or the safety of others put at risk? It hit my husband in the head while he was sitting passenger. Now no one can sit comfortably in that seat and I’m scared the air bags are going to also deploy while I’m driving the car which could injure me and my kids in the process. Has the problem been reproduced or confirmed by a dealer or independent service center? No they are trying to charge me to look and told me it would be over 800 dollars to fix, which I do not have right now. The headrest is VERY obviously deployed. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No

NHTSA complaint #11653435 — an unverified report by a vehicle owner.

AIR BAGS

Hello, My VIN is [XXX] and I have a 2014 Jeep Compass Latitude. I took my vehicle into the Jeep Dealership on Val Vista and Williamsfield Rd to have my airbag recall serviced. I picked up my vehicle and the airbag light was still on, I didn't think too much about it since it could have not been related to the airbag recall. However, I was later informed by pep boys and another mechanic that the airbag recall was not replaced. I was also informed on the phone by a dealership service man they did not have the part to replace the airbag and it did not get fixed even though they stated on the paperwork and when I picked it up that the airbag recall was serviced and the airbag was functioning properly, I have contacted the attorney general and the dealership regarding this issue and the dealership is claiming im incorrect and they serviced my air bag and asked me to bring the car in to reset the airbag light and see if there is something else going on with the airbag. The airbag recall part that was supposed to be replaced is the original manufactured airbag from 2013. I trusted the dealership on their word that the airbag was working and they let me drive around like that with my family while they cashed the 2500 check and did nothing with the airbag recall replacement. I am concerned about the actions of the dealership for my families safety as well as other families safety when they take their car to this dealership to get their recall's serviced. I would like to fix the problem with my airbag without having to take it to this specific dealership and would like to let others know so we can avoid any injuries or anything serious happening as a result of this dealership not actually fixing their safety recalls. Please let me know if you would like me to submit pictures for the information I provided. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11645849 — an unverified report by a vehicle owner.

AIR BAGS

Passenger air bag fault randomly causes warning light. TIPM causing headlights to randomly shut off and flicker when driving at night. Both high and low beams. Randomly affects passenger and drivers headlights at different times, sometimes shutting off all lighting completely for a couple of seconds.

NHTSA complaint #11580086 — an unverified report by a vehicle owner.

AIR BAGS

The seat belt light is on

NHTSA complaint #11464970 — an unverified report by a vehicle owner.

AIR BAGS

I was sitting in my car talking on the phone, parked in the parking lot and I felt the headrest hit the back of my head. I thought maybe somebody had hit me but nobody was behind me. The person I was on FaceTime with say and heard my head get hit and thought the same thing. Turns out it was the headrest that sprung forward and the small plastic clip that holds it together is broken. It came out of no where while I was parked and now I worry how safe would we be if I got into a collision. Additionally it vibrates now while stopped at a red light.

NHTSA complaint #11455937 — an unverified report by a vehicle owner.

AIR BAGS

While driving home from work one day I heard a loud sound like a gun. The headrest to the passenger seat just deployed on its own. Took it to my mechanic to be corrected and he said it couldn't be reset the clip or a pin must have broke. Then on Wednesday July 28th I got a warning light on my dashboard pertaining to airbags. Puts fear in me because I need to know that my airbags are there for me if needed. C&H AUTO CARE is aware of the problems with my vehicle. They are located in Joppa Maryland.

NHTSA complaint #11427265 — an unverified report by a vehicle owner.

AIR BAGS

PASSENGER SIDE HEADREST DEPLOYED WHILE DRIVING.

NHTSA complaint #11362672 — an unverified report by a vehicle owner.

AIR BAGS

PASSENGER SIDE ACTIVE HEADREST DEPLOYED WHILE SITTING IN THE DRIVEWAY WITH NOBODY IN THE VEHICLE. UNABLE TO RESET AS THE CLIPS ARE BROKEN, AS CAN BE SEEN IN THE ATTACHED PHOTOS.

NHTSA complaint #11344045 — an unverified report by a vehicle owner.

AIR BAGS

BOTH ACTIVE HEAD RESTRAINTS DEPLOYED WITHOUT IMPACT. APPEARS TO BE UNDER INVESTIGATION ON OTHER CHRYSLER VEHICLES. THIS IS ONE OF OUR PUBLIC SCHOOL OWNED VEHICLES. I AM THE FLEET SPECIALIST FOR LOUDOUN COUNTY PUBLIC SCHOOLS.

NHTSA complaint #11328106 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS). THE CONTACT STATED THAT THE VEHICLE FAILED TO MOVE AND THE TRACTION CONTROL INDICATOR ILLUMINATED. RIVER FRONT CHRYSLER DODGE JEEP RAM (200 HANSEN BLVD, NORTH AURORA, IL 60542, (630) 907-1700) WAS CONTACTED AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 69,000.

NHTSA complaint #11265864 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL : MY 2014 JEEP COMPASS AIRBASE DASH LIGHT HAS ILLUMINATED, AND WILL RANDOMLY TURN ON AND OFF WHILE DRIVING. I LOOKED INTO THE RECALL AND DID NOT SEE ANY COMPLAINTS FROM MY VEHICLE MODEL. WHEN THE VEHICLE IS ON AND STATIONARY THE INDICATOR WILL ILLUMINATE. WHILE THE VEHICLE IS IN MOTION AT ANY SPEED THE INDICATOR LIGHT WILL RANDOMLY POP UP.

NHTSA complaint #11241699 — an unverified report by a vehicle owner.

AIR BAGS

ALL STEERING WHEEL ELECTRONICS DON'T WORK INCLUDING THE HORN

NHTSA complaint #11219224 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TWO UNKNOWN DEALERS WERE CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

NHTSA complaint #11191475 — an unverified report by a vehicle owner.

AIR BAGS

MY PASSENGER AIRBAG SENSOR KEEPS RANDOMLY POPPING UP. I WAS DRIVING & A LIGHT SIGNALING AIRBAG POPS UP.

NHTSA complaint #11171781 — an unverified report by a vehicle owner.

AIR BAGS

2 YEARS! FOR OVER 12 YEARS MY AIRBAG LIGHT HAS BEEN ON..... FOR 2 YEARS THIS VEHICLE HAS HAD THIS RECALL FOR THE OCCUPANT RESTRAINT CONTROLLER. THE POTENTIAL LOSS OF AIR BAG AND SEAT BELT PRETENSIONER DEPLOYMENT CAPABILITY ... 2 YEARS I I HAVE INQUIRED ABOUT GETTING THIS FIXED, FOR 2 YEARS I AM BEING TOLD THAT THE PARTS ARE NOT AVAILABLE... YET THEY ARE CHURNING OUT NEW JEEPS EVERY SINGLE DAY... WHY CANT THIS BE REPLACED WITH ONE FROM THE NEW JEEPS? THANKFULLY I HAVEN'T HAD AN ACCIDENT, AND NEEDED THIS AIRBAG, BUT WHAT IF I WOULD? WHAT IF I WERE TO HAVE AN ACCIDENT WHERE AN AIRBAG COULD HAVE SAVED MY LIFE? WILL JEEP DO SOMETHING THEN? WHY AREN'T THEY BEING HELD ACCOUNTABLE TO FIX THIS? MILEAGE AND SPEED ENTRIES ARE JUST NUMBER TO FILL THE BLANKS, SINCE I DID NOT HAVE AN ACCIDENT... THE DATE FILLED IN IS THE DATE THE RECALL WAS POSTED.

NHTSA complaint #11130067 — an unverified report by a vehicle owner.

AIR BAGS

TAKATA RECALL - 12.21.17, TOOK MY VEHICLE TO NISSANI BROS JEEP, DODGE, CHRYSLER AT 5750 MESMER AVE B, CULVER CITY, CA 90230 WHERE I ORDERED THE RECALL PARTS. THEY PROCESSED MY RECALL AND I PICKED UP MY CAR A WEEK LATER. I RECEIVED A NOTICE THAT THERE WAS STILL AN OPEN RECALL ON MY CAR, AND I THOUGHT THAT THAT MAY BE A DELAY. I JUST RECEIVED ANOTHER RECALL NOTICE, AND CALLED THEM TO CLARIFY THAT THEY HAD IN FACT FIXED THE RECALL, ONLY TO FIND OUT THAT THEY HAD NOT. I SPOKE WITH A TECHNICIAN WHO SAID THAT THEIR RECORDS AT FIRST INDICATED THAT IT HAD BEEN COMPLETED, BUT UPON FURTHER INSPECTION, THE RECALL HAD NOT BEEN COMPLETED AND I HAVE SINCE DRIVEN OVER 1K MILES.

NHTSA complaint #11115627 — an unverified report by a vehicle owner.

AIR BAGS

"JEEP COMPASS RECALL". GOOD AFTERNOON, I WAS UNAWARE THAT MY JEEP IS UNDER A RECALL. I HAVEN'T RECEIVED ANYTHING IN THE MAIL REGARDING THE RECALL. MY ADDRESS HASN'T CHANGED AND I HAVEN'T HEARD ANYTHING IN WRITING ABOUT MY JEEP'S RECALL. I WOULD AT LEAST LIKE A LETTER EXPLAINING MY RECALL SO I CAN GET THIS TAKEN CARE OF AS SOON AS POSSIBLE.

NHTSA complaint #11098420 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. WHILE DRIVING OVER 65 MPH, THE VEHICLE STARTED TO OVERHEAT AND THE CONTACT HEARD A WHISTLING NOISE COMING FROM THE ENGINE COMPARTMENT. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD, POWERED OFF THE ENGINE, WAITED 15 MINUTES, AND WAS ABLE TO RESUME DRIVING. THE VEHICLE WAS TAKEN TO JEEP BITBURG AUTOHAUS (WANKELSTRASSE # 1 BITBURG, GERMANY) WHERE IT WAS DIAGNOSED, BUT A FAILURE CODE COULD NOT BE LOCATED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE CONTACT CALLED JACK KEY CHRYSLER DODGE RAM AT (575) 434-3916 (1501 US 70 ALAMOGORDO, NM 88310) AND WAS INFORMED TO BRING THE VEHICLE IN FOR AN UNKNOWN AIR BAG RECALL REPAIR, NOT FOR THE ENGINE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED FOR THE ENGINE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000.

NHTSA complaint #11093727 — an unverified report by a vehicle owner.

AIR BAGS

I HEARD A POPPINK NOISE FROM BELOW OR UNDERNEATH. ALSO JUST TWO DAYS AGO MOTOR LIGHT CAME ON. I WENT TO DEALER SOMERSET DOGDE FOR #2 RECALLS ONE IN 2017 AND OTHER 2015. THEY SAID, WILL CALL YOU WHEN PARTS COMES IN . THEY NEVER CALL ME TILL TODAY!

NHTSA complaint #11083196 — an unverified report by a vehicle owner.

AIR BAGS

SINCE I BOUGHT THIS CAR FROM THE DEALER, ALL THE FROM TIRES MAKING NOISES WHEN I PRESS THE BREAK TO STOP, I SPOKE WITH THE DEALER BUT HE DON'T WANT TO HELP ME OUT. ALSO THE ENGINE LIGHT SHOWING UP SINCE I GOT THE CAR FROM THE DEALER, THE ELECTRICAL SYSTEM TOO IS NOT WORKING PERFECTLY AND THE AC SYSTEM IS NOT TOO GOOD.

NHTSA complaint #11057709 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT TOOK THE VEHICLE TO VERO BEACH DODGE JEEP CHRYSLER LOCATED ON 855 SOUTH US-1, VERO BEACH, FL 32962, AND WAS INFORMED THAT THE PART HAD TO BE ORDERED. AN APPOINTMENT WAS SCHEDULED WITH THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE VIA VOICEMAIL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA complaint #11056930 — an unverified report by a vehicle owner.

AIR BAGS

TL* THE CONTACT OWNS A 2014 JEEP COMPASS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V668000 (SEAT BELTS, AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED ARRIGO DODGE (5851 S US HIGHWAY 1, FORT PIERCE, FL 34982) AND WAS INFORMED THAT THE DEALER WAS AWAITING PARTS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.

NHTSA complaint #11054778 — an unverified report by a vehicle owner.

AIR BAGS

2014 JEEP COMPASS. CONSUMER WRITES IN REGARDS TO AIRBAG SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO COMPLETE THE RECALL REPAIR. UPDATED 12/8/2017

NHTSA complaint #11053288 — an unverified report by a vehicle owner.

AIR BAGS

WAS NEVER NOTIFIED OF THE BELOW RECALL DESPITE HAVING VEHICLE AT DEALER FOR OTHER ISSUES: THE VEHICLES MAY EXPERIENCE LOSS OF AIR BAG AND SEAT BELT PRETENSIONER DEPLOYMENT CAPABILITY IN CERTAIN CRASH EVENTS DUE TO A SHORTING CONDITION RESULTING IN A NEGATIVE VOLTAGE TRANSIENT THAT TRAVELS TO THE OCCUPANT RESTRAINT CONTROLLER VIA THE FRONT IMPACT SENSOR WIRES. RECALL STATUS RECALL INCOMPLETE REMEDY THE OCCUPANT RESTRAINT CONTROLLER MUST BE REPLACED. SAFETY RISK DESCRPITION THE POTENTIAL LOSS OF AIR BAG AND SEAT BELT PRETENSIONER DEPLOYMENT CAPABILITY IN SUCH CRASH EVENTS MAY INCREASE THE RISK OF INJURY IN A CRASH.

NHTSA complaint #11045889 — an unverified report by a vehicle owner.