Owners have filed 160 complaints
about the 2023 Jeep Grand Cherokee 4XE with NHTSA between 2023 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 2 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 52
Against the median year of the Jeep Grand Cherokee 4XE. 50 means typical for this
model; 100 means roughly double.
Severity — 29
5.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
87% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2023 compares with every other Jeep Grand Cherokee 4XE
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
320.0%
1,000 – 9,999 miles
426.7%
10,000 – 24,999 miles
640.0%
25,000 – 49,999 miles
213.3%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2023peak 21Sep 2026
Recalls on the 2023 Jeep Grand Cherokee 4XE
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V562000
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Grand Cherokee L, 2022-2023 Jeep Grand Cherokee, and Jeep Grand Cherokee 4XE vehicles. The rear coil springs may be incorrectly installed and detach from the vehicle while driving.
Risk: Rear coil springs that detach from the vehicle while driving increase the risk of a crash.
25V766000
ENGINE
Chrysler (FCA US, LLC) is recalling certain 2023-2025 Jeep Grand Cherokee 4XE and 2024-2025 Jeep Wrangler 4XE Plug-In Hybrid Electric (PHEV) vehicles. Debris inside the engine may cause engine failure, which can result in a loss of drive power and/or an engine compartment fire.
Risk: A loss of drive power increases the risk of a crash, and a vehicle fire can increase the risk of injury.
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Wrangler 4XE and 2022-2024 Jeep Grand Cherokee 4XE vehicles. The high voltage battery may fail internally and lead to a vehicle fire while parked or driving.
Risk: A vehicle fire while parked or driving can increase the risk of injury.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 40,000 milesPhoenix, AZFire
ENGINE
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while out of town, the vehicle was parked at the residence; however, neighbors informed the contact that the vehicle had caught fire overnight. The local fire department responded to the scene and extinguished the fire. A fire department report was filed. The vehicle was completely burned; however, the vehicle had not yet been evaluated by the insurance company. The contact stated that the security camera footage indicated that the fire had started under the passenger’s side hood. The dealer and the manufacturer were notified of the failure through voicemail messages. The contact discovered that the VIN was included in NHTSA Campaign Number: 25V741000 (Electrical System). The failure mileage was approximately 40,000.
NHTSA complaint #11762751 — an unverified report by a vehicle owner.
at 40,000 milesPhoenix, AZFire
FIRERELATED
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while out of town, the vehicle was parked at the residence; however, neighbors informed the contact that the vehicle had caught fire overnight. The local fire department responded to the scene and extinguished the fire. A fire department report was filed. The vehicle was completely burned; however, the vehicle had not yet been evaluated by the insurance company. The contact stated that the security camera footage indicated that the fire had started under the passenger’s side hood. The dealer and the manufacturer were notified of the failure through voicemail messages. The contact discovered that the VIN was included in NHTSA Campaign Number: 25V741000 (Electrical System). The failure mileage was approximately 40,000.
NHTSA complaint #11762751 — an unverified report by a vehicle owner.
at 22,000 milesMontour Falls, NYCrash
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that the vehicle battery had died. The contact stated that upon shifting to Neutral(N) and pushing the vehicle from the declined driveway to the garage, the vehicle unintendedly picked up speed and crashed into the garage door. The contact stated that the brake lights had illuminated while pushing the vehicle, but the brakes failed to engage, causing the vehicle to crash into the garage door. The rear-end of the vehicle, a garage door, and the center support between the two garage doors were damaged. There was no injury sustained. No police report was filed. The vehicle was towed to the dealer, where the contact was informed that no issues were found besides the battery drainage. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and confirmed that the brakes failed to engage. The failure mileage was approximately 22,000.
NHTSA complaint #11726489 — an unverified report by a vehicle owner.
Buffalo, NYFire
ENGINE
The contact rented a 2023 Jeep Grand Cherokee. The contact stated that while driving 60 MPH, smoke was emitting from under the hood and entered the vehicle through the A/C vents. Other drivers were also waving down the contact attempting to notify there was smoke. The contact pulled over to the side of and immediately exited the vehicle. Shortly after there was an explosion and the vehicle caught on fire. No warning lights were illuminated. The contact and his daughter did not sustain any injuries. None of the air bags deployed. The Fire and Police Departments were called. A police report was filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to an unknown location. The origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was unknown.
NHTSA complaint #11645124 — an unverified report by a vehicle owner.
Cedar Knolls, NJ2 injured
UNKNOWN OR OTHER
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
NHTSA complaint #11644187 — an unverified report by a vehicle owner.
Cedar Knolls, NJ2 injured
ELECTRICAL SYSTEM
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
NHTSA complaint #11644187 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 40,000 milesPhoenix, AZFire
ENGINE
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while out of town, the vehicle was parked at the residence; however, neighbors informed the contact that the vehicle had caught fire overnight. The local fire department responded to the scene and extinguished the fire. A fire department report was filed. The vehicle was completely burned; however, the vehicle had not yet been evaluated by the insurance company. The contact stated that the security camera footage indicated that the fire had started under the passenger’s side hood. The dealer and the manufacturer were notified of the failure through voicemail messages. The contact discovered that the VIN was included in NHTSA Campaign Number: 25V741000 (Electrical System). The failure mileage was approximately 40,000.
NHTSA complaint #11762751 — an unverified report by a vehicle owner.
at 40,000 milesPhoenix, AZFire
FIRERELATED
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while out of town, the vehicle was parked at the residence; however, neighbors informed the contact that the vehicle had caught fire overnight. The local fire department responded to the scene and extinguished the fire. A fire department report was filed. The vehicle was completely burned; however, the vehicle had not yet been evaluated by the insurance company. The contact stated that the security camera footage indicated that the fire had started under the passenger’s side hood. The dealer and the manufacturer were notified of the failure through voicemail messages. The contact discovered that the VIN was included in NHTSA Campaign Number: 25V741000 (Electrical System). The failure mileage was approximately 40,000.
NHTSA complaint #11762751 — an unverified report by a vehicle owner.
Aldan, PA
TIRES
GoodYear 265/60R18, Morning NHTSA, i had these 4 tires inspected by good year, the 4xe trailhawk has 28,000 miles but the tires are very low because of the wait of the phev it slides it very harder to stop because the traction is so bad, sometimes i feel like i have a pickup truck with no because it slips so much is can be a little sand or not level road. To me its very un safe because these are not EV tires, these tires should be on the conventional suv what there are really made for, at low speed its bad.
NHTSA complaint #11758998 — an unverified report by a vehicle owner.
at 22,000 milesMontour Falls, NYCrash
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that the vehicle battery had died. The contact stated that upon shifting to Neutral(N) and pushing the vehicle from the declined driveway to the garage, the vehicle unintendedly picked up speed and crashed into the garage door. The contact stated that the brake lights had illuminated while pushing the vehicle, but the brakes failed to engage, causing the vehicle to crash into the garage door. The rear-end of the vehicle, a garage door, and the center support between the two garage doors were damaged. There was no injury sustained. No police report was filed. The vehicle was towed to the dealer, where the contact was informed that no issues were found besides the battery drainage. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and confirmed that the brakes failed to engage. The failure mileage was approximately 22,000.
NHTSA complaint #11726489 — an unverified report by a vehicle owner.
at 16,000 milesStaten Island, NY
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and occasionally the vehicle stalled. The vehicle was able to be restarted. The message "FORM" was displayed on the screen. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The contact stated that on a separate occasion, the vehicle became difficult to maneuver. No warning lights were illuminated. Occasionally, the infotainment screen displayed a blank screen or glitched intermittently. Most recently, the brake pedal was depressed, but the vehicle failed to stop immediately. No warning lights were illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 16,000.
NHTSA complaint #11720738 — an unverified report by a vehicle owner.
at 16,000 milesStaten Island, NY
ENGINE
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact stated that while driving at an undisclosed speed, the vehicle jerked and failed to accelerate as intended while depressing the accelerator pedal, and occasionally the vehicle stalled. The vehicle was able to be restarted. The message "FORM" was displayed on the screen. The vehicle was taken to the dealer; however, no cause for the failure was found. The contact stated that the failure persisted. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was not yet available. The contact stated that on a separate occasion, the vehicle became difficult to maneuver. No warning lights were illuminated. Occasionally, the infotainment screen displayed a blank screen or glitched intermittently. Most recently, the brake pedal was depressed, but the vehicle failed to stop immediately. No warning lights were illuminated. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure. The failure mileage was approximately 16,000.
NHTSA complaint #11720738 — an unverified report by a vehicle owner.
Southport, CT
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The contact stated that several unknown recalls related to the failure had been performed on the vehicle. The contact was concerned that the manufacturer had failed to provide a permanent remedy to correct the safety issue.
NHTSA complaint #11708063 — an unverified report by a vehicle owner.
Selbyville, DE
ELECTRICAL SYSTEM
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recalls repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11705308 — an unverified report by a vehicle owner.
Parker, CO
ELECTRICAL SYSTEM
The contact leased a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The manufacturer was contacted, and a case was filed. The contact was offered a loaner vehicle, but the contact declined because the loaner vehicle was not comparable to the contact's vehicle. The manufacturer declined to escalate the contact's concerns. The contact had not experienced a failure.
NHTSA complaint #11705398 — an unverified report by a vehicle owner.
Selbyville, DE
ENGINE
The contact owns a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine) however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recalls repairs. The manufacturer was made aware of the issue. The contact had not experienced a failure.
NHTSA complaint #11705308 — an unverified report by a vehicle owner.
Parker, CO
ENGINE
The contact leased a 2023 Jeep Grand Cherokee 4XE. The contact received notices of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The manufacturer was contacted, and a case was filed. The contact was offered a loaner vehicle, but the contact declined because the loaner vehicle was not comparable to the contact's vehicle. The manufacturer declined to escalate the contact's concerns. The contact had not experienced a failure.
NHTSA complaint #11705398 — an unverified report by a vehicle owner.
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the automatic emergency braking was activated, and the vehicle came to an abrupt stop. The contact stated that the brake light remained illuminated during the failure. The contact was almost involved in a crash during the failure. The vehicle was taken to a local dealer to be diagnosed. The contact was informed that additional diagnostic tests were needed to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 14,000.
NHTSA complaint #11650529 — an unverified report by a vehicle owner.
Wauwatosa, WI
STEERING
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
NHTSA complaint #11649647 — an unverified report by a vehicle owner.
Wauwatosa, WI
ELECTRICAL SYSTEM
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
NHTSA complaint #11649647 — an unverified report by a vehicle owner.
Wauwatosa, WI
ENGINE
On multiple occasions my 2024 Grand Cherokee 4XE will flash "Service Hybrid System" and cut out while driving. Brakes, steering, and other functions are severely limited on these occurences. I have brought this issue up with the Jeep dealership every time the incident happens and they always ask if there are any lights on. No lights stay on, the engine and all systems just cut out. Tried contacting Jeep corporate help line and never get anywhere with them. I would like to turn the vehicle in, but they will not allow me to do so as they can never seem to find anything wrong with it, since it shows no codes.
NHTSA complaint #11649647 — an unverified report by a vehicle owner.
Conroe, TX
FUEL/PROPULSION SYSTEM
The vehicle lights up a red wrench with a lightning bolt through it and then alerts to a "service hybrid electric vehicle system" message. This light stays on from either a few seconds to several minuets before turning off. There is no consistency as to when the warning illuminates. Every time it has come on has been at highway speeds. There is fear that the vehicle is going to lose power and/or propulsion while at a high speed. This feels like a danger to myself, my occupants, and others on the road.
NHTSA complaint #11647779 — an unverified report by a vehicle owner.
X, NY
ELECTRICAL SYSTEM
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV
NHTSA complaint #11645406 — an unverified report by a vehicle owner.
X, NY
ENGINE
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV
NHTSA complaint #11645406 — an unverified report by a vehicle owner.
X, NY
FUEL/PROPULSION SYSTEM
1: When driving on highway ramp onto highway vehicle lost power when automatically switching from electric to hybrid which almost caused being stuck from behind. 2: For days at a time car will not switch over to all electric giving message Electric Mode Temporarily Unavailable 3: Car screen overlaps with previous screen at times and also is completely black on colder days. 4: Car VIN indicates it as 2023 Jeep Grand Cherokee which is incorrect it is a 2023 Jeep Grand Cherokee PHEV
NHTSA complaint #11645406 — an unverified report by a vehicle owner.
Buffalo, NYFire
ENGINE
The contact rented a 2023 Jeep Grand Cherokee. The contact stated that while driving 60 MPH, smoke was emitting from under the hood and entered the vehicle through the A/C vents. Other drivers were also waving down the contact attempting to notify there was smoke. The contact pulled over to the side of and immediately exited the vehicle. Shortly after there was an explosion and the vehicle caught on fire. No warning lights were illuminated. The contact and his daughter did not sustain any injuries. None of the air bags deployed. The Fire and Police Departments were called. A police report was filed. The vehicle was consumed by the fire and destroyed. The vehicle was towed to an unknown location. The origin of the fire was the engine. The manufacturer was not notified of the failure. The contact notified the insurance company. The failure mileage was unknown.
NHTSA complaint #11645124 — an unverified report by a vehicle owner.
Ballston Lake, NY
UNKNOWN OR OTHER
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
NHTSA complaint #11644588 — an unverified report by a vehicle owner.
Ballston Lake, NY
ELECTRICAL SYSTEM
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
NHTSA complaint #11644588 — an unverified report by a vehicle owner.
Ballston Lake, NY
ENGINE
Vehicle shut down completely while in the left lane of the highway. Thankfully she was able to maneuver it to the shoulder and started it back up and continued on. At 4 AM. Another four days later, the Jeep failed to start in the parking lot of work. Threw every code, including the "red wrench"- service hybrid electric vehicle system, check engine light and other others. We abandoned it in the parking lot and checked the next morning. It started on a whim still with every light on. We were able to get it to the dealership where it has been since January 24. When we went to pick it up today, they told us it was ready to go and it road tested good with no lights on. When we got in it to leave, the red wrench and check engine light went back on. They don't know what the problem is. This was replicated by the dealership and the invoice states: "Vehicle will not move. Pushed into shop".
NHTSA complaint #11644588 — an unverified report by a vehicle owner.
Cedar Knolls, NJ2 injured
UNKNOWN OR OTHER
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
NHTSA complaint #11644187 — an unverified report by a vehicle owner.
Cedar Knolls, NJ2 injured
ELECTRICAL SYSTEM
Since leasing my 2023 Jeep Grand Cherokee 4xe in July 2023, I’ve encountered severe and ongoing safety, quality, and performance issues that remain unresolved despite multiple service visits and direct contact with Chrysler customer care. The vehicle has consistently proven unreliable and unsafe, posing risks to my family and others. Key safety concerns include: Trunk Liftgate Malfunction: The liftgate closes on its own, even with foot control disabled, failing to stop when obstructed, causing injuries to my [XXX] son and me. Proximity Sensor Failures: The sensors randomly lock the brakes with no obstacles and fail to warn of actual hazards. Steering Wheel Adjustment Failure: The steering wheel became stuck in the highest position and couldn’t be readjusted. Gear Shifting Issues: In eSave mode, gears fail to shift above 40 mph, and at times, the vehicle won’t shift out of park without multiple restarts. Defective Environmental Controls: The heater once failed during a 20°F drive, blowing only cold air for nearly two hours. Electronic Malfunctions: Random driver profile resets, faulty tire pressure sensors, unreliable remote start, Bluetooth/auxiliary port failures, and phantom Bluetooth devices. These issues put my family in direct harm and have not been resolved despite dealer inspections. Warning lights, alerts, and system failures occur intermittently, often without prior notice. I have extensive documentation, videos, and service records confirming these ongoing issues. Given the persistent safety hazards and failed repair attempts, I believe this vehicle is fundamentally unsafe and unfit for use. Despite nearly two months without the vehicle due to service visits, the problems persist, leaving me paying for an unsafe, unreliable car. I am seeking a resolution, including lease termination, to ensure my family’s safety. The repeated malfunctions, including injuries to my child, make this an urgent and unacceptable risk that cannot be ignored. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT
NHTSA complaint #11644187 — an unverified report by a vehicle owner.