The fuel pipe in my 2024 Kia Carnival has been identified by Kia as part of Safety Recall SC368 due to a fire risk. The component is available for inspection at the dealership where the vehicle is currently located. My safety and the safety of my family — including young children in car seats — was put at risk because the vehicle carries a known fire hazard related to the fuel pipe, yet no remedy is available until June 2026 at the earliest, according to Kia Customer Care. Kia confirmed the recall and the fire risk but has not provided adequate alternative transportation, leaving a family with young children without a safe vehicle for an extended period. The problem has been confirmed by Kia Customer Care, who verified that my vehicle is included in recall SC368. The dealership also confirmed the recall exists but stated the remedy is not yet available. However, when I contacted NHTSA by phone to file a complaint, the representative stated they could not find my vehicle in their recall database, directly contradicting Kia's confirmation. This discrepancy between Kia's internal records and NHTSA's database is concerning and may prevent other affected owners from being aware of the safety risk. The vehicle has been surrendered to the dealership via tow due to the fire risk. It has not yet been inspected or diagnosed by the dealership service department. I have requested written confirmation that the vehicle is safe to drive before accepting it back. I was notified via a CARFAX alert and the risk was identified/confirmed by the manufacturer.
NHTSA complaint #11731536 — an unverified report by a vehicle owner.
Cottontown, TN
UNKNOWN OR OTHER
The horn stops working when it’s cold and the horn installed does not match the amperage need for the vehicle. It has failed multiple times. I rarely use my horn. It failed for the first time around 20,000 miles. Separately, I have an oil leak that is also covered under warranty. This car has been serviced countless times and it has been in the shop for three weeks.
NHTSA complaint #11727093 — an unverified report by a vehicle owner.
San Ysidro, CA
UNKNOWN OR OTHER
Driver side passenger back sliding door will not open or close properly. Door will jam and make a loud noise or will not open when trying to open. Took it the dealership 4 times they replaced the motor but the issue continues.
NHTSA complaint #11724831 — an unverified report by a vehicle owner.
Virginia Beach, VA
UNKNOWN OR OTHER
Horn stops working and needs to be replaced within a year or less. I reported the first time my horn stopped working and it took 4 months until I can have an appointment and order the part. The second time it stopped working was within a year and scheduling an appointment was difficult. I was almost in an accident and unable to use to both to alert the other driver.
NHTSA complaint #11717275 — an unverified report by a vehicle owner.
Davenport, FL
UNKNOWN OR OTHER
Due to cables being lined in soy in attracts rodents which cause damage to the car. Multiple electric malfunctions from power lift gate to automatic windows. It is a known issue and is very common.
NHTSA complaint #11713267 — an unverified report by a vehicle owner.
Chesterfield, VA
UNKNOWN OR OTHER
Both horns went bad on my vehicle that is less than 2 years old. Dealership said ours is the 5th vehicle they have seen this week with the same issue. They have been unable to determine a cause.
NHTSA complaint #11693759 — an unverified report by a vehicle owner.
Tucson, AZ
UNKNOWN OR OTHER
Vehicle vents gasoline fumes into the passenger cabin causing drowsiness, headaches, and impaired cognitive function as well as exposure to a carcinogen. Vehicle has significantly high levels of CO2 inside the cabin at all times (2000-4000ppm) as well as TVOC and HCHO being higher than OSHA allows. Engine temperature gauge does not function properly and sliding doors have closed on myself and my children leaving bruises. If car were to be in an accident it would likely explode. Critical levels of CO2 have caused me to fall asleep while driving on several occasions including on the highway. I have brought car to Kia dealership in Tucson, AZ on 4 occasions, is currently back again for gas smell and high levels of CO2, with no resolution. Dealer manager and service team did confirm gas fumes in cabin and are currently using my CO2 monitor to test for CO2 levels. Vehicle component hasn't been inspected by police, insurance rep., or others. There are no warning lights of any kind on any instance of these occurrences. Images will not upload- email or call.
NHTSA complaint #11671372 — an unverified report by a vehicle owner.
Las Cruces, NM
UNKNOWN OR OTHER
Was driving through a roundabout, at slow speed, and heard a very loud pop, then I felt something poking me on my right arm and it was glass. Looked up and my sunroof was shattered. Nothing above me, nothing falling out of the sky, but totally shattered.
NHTSA complaint #11670806 — an unverified report by a vehicle owner.
Aiken, SC2 injured
UNKNOWN OR OTHER
We have a 2024 kia carnival lx trim. The power sliding door pose a serious safety risk. My [XXX] daughter was getting out of the vehicle and decided to try and climb back in as the door was closing. The door did not detect her body at all and continued to close her head in the door. She was left with a black eye and a smashed blood shot thumb from trying to get her head out of the door. A few days later I was strapping my children into their carseats and was getting ready to step out of the vehicle when my husband turned the vehicle on. The power sliding door stopped closing and started re-opening then closing again. I thought I had enough time to step out but didn't the door closed with my entire adult body in the way without detecting me there. It took for me to excessively force to door to open back up and I now have a shoulder injury from doing so. We really need these doors to be recalled and a proper sensor to be installed on them. Had my daughter been younger than she was things could have been way more serious. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11664731 — an unverified report by a vehicle owner.
St Augustine, FL
UNKNOWN OR OTHER
Sliding doors do not have a safety feature to open back up if a person is still in the way. My [XXX] mom got pinned between the door and side of car where it shuts. Doors were still trying to close with her in them. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11656474 — an unverified report by a vehicle owner.
Signal Mountain, TN
UNKNOWN OR OTHER
Center rails for center seats get so hot they burn bare skin. (Center rails in the floor)
NHTSA complaint #11618206 — an unverified report by a vehicle owner.
Dixon, IL
UNKNOWN OR OTHER
Floor rails are so hot, I had to cover them so my toddler and child could walk across them to get out of the van. The middle seats were taken out and the metal in the floor track gets so hot to even touch. Underneath the car when the car is running is enough to burn one’s legs also.. this is a big issue with us and our Kia and little children.
NHTSA complaint #11611015 — an unverified report by a vehicle owner.
Stafford, VA
UNKNOWN OR OTHER
Brought vehicle in for repair SC292 vehicle roof trim. Dealer (Safford Kia in Fredricksburg, VA) informed me that the trim was in good condition and does not qualify for the recall. I informed the dealer multiple times that the trim has already come off multiple times and is a hazard. They then reiterated that it didn’t qualify for a repair under their standards. Same information was presented directly to Kia Care and I was given the same information. Upon arriving home, a quick glance at the roof trim showed that it was, in fact, separated from the roof in one area and I was able to gently tug at the trim to remove it completely. The dealership failed to do an adequate inspection of the vehicle and repair it as they should have.
NHTSA complaint #11609918 — an unverified report by a vehicle owner.
South Milwaukee, WI1 injured
UNKNOWN OR OTHER
Rear passenger side seat rails getting extremely hot after short time idling <15 minutes. Enough that I burned my foot tending to my infant in the middle row.
NHTSA complaint #11609009 — an unverified report by a vehicle owner.
Northglenn, CO
UNKNOWN OR OTHER
UNKNOWN. Center rails for middle seat in second row were hot to the touch. The floor mats in the second row were hot as well as some items and a shirt on the floor. Kids noticed heat, and at first I thought heat was accidentally on but confirmed ac was still on in the rear. Could feel heat radiating, almost as if your hand was over the hood when hot. Concerned about plastics melting, or a fire starting from this.
NHTSA complaint #11607160 — an unverified report by a vehicle owner.
Phoenix, AZ
UNKNOWN OR OTHER
I am currently sitting in the middle row, right seat with my wife in the driver seat and my [XXX] in the far left middle row seat. We just bought our 2024 Kia Carnival brand new from Camelback Kia a couple weeks ago. It has 1823 miles on it. As I’m sitting idled in a parking lot I pulled my foot out of my shoe and burnt my foot (hot black top in the summer kind of hot) on the rails for the middle seat and right seat (both in the middle row). It’s hot enough it feels like it could be a serious safety issue. I looked up this issue and there have been reports of fires because of this. What options do I have to get this resolved? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11604171 — an unverified report by a vehicle owner.
Metairie, LA
UNKNOWN OR OTHER
I was driving down the interstate and the front sunroof shattered while the vehicle was in operation. We were not passing under an overpass and there was not car ahead of us to kick up debris to cause an impact on the sunroof.
NHTSA complaint #11590359 — an unverified report by a vehicle owner.
Frankford, DE
UNKNOWN OR OTHER
I hit a piece of 4X4 in the road that fell off of the vehicle in front of me. In doing so, I thought I busted my front driver’s side tire, but later found out at the dealership that my rim is completely split. I'm baffled at the fact that the wheel failed as severely as it did, so were the technicians who witnessed the damage. I was driving 50mph when it happened & I'm worried about major safety issues & the integrity of the other wheels. I was told by the service advisor that a new wheel could be ordered for $1,100.00 however, the delivery is backdated with no delivery date in sight. I'm currently driving on a spare tire that is only good for driving 50 miles. I drive approximately 68 miles per day to get my children to & from school & to & from work & I have been driving on this spare tire since the incident occurred. I feel this is a safety hazard to not only myself & my family, but other drivers on the road. I am concerned that other Carnival drivers could hit a pot hole or speed bump just right & have the same thing happen to them or cause them to lose control of the vehicle. **I would like to upload a photo but that feature does not appear to be working from the button below, please contact me if you wish to have the photo.**
NHTSA complaint #11564122 — an unverified report by a vehicle owner.
Honolulu, HI
UNKNOWN OR OTHER
After driving a short period of time the metal rail tracks that allow 2nd row seats to slide are extremely HOT to touch on the inside of the car. Very dangerous could cause a fire if I had a blanket on the ground or a piece of paper. Also hot enough to burn my childs feet if she steps on them getting in and out of car.
NHTSA complaint #11557783 — an unverified report by a vehicle owner.
Dubuque, IA
UNKNOWN OR OTHER
Hello, this is my second report file on your team. The first filed is sept 8 2023, its all about my steering column issues, ill already talk with kia customer care unit, they said its still working on, i talk also with my dealership service center, they said its still waiting for the back orders, its almost a month this vehicles is still have leakage, its unsafe because this is a part of steering wheel, if the seal are stock inside, then when i running my vehicles around 65mph in a highway then ill have my 2 kids at the back then accident may do happen, its a big problem for us, i think i reported this vehicles since 2600 miles then now its already 3k plus miles already. The dealer doesnt give me a loaner because they said theres no available! I have only one vehicles we have, please please, this is consider a safety issues, i called how many times your agencies about this but they dont understand my concerned. They said they base on recalls? A lot of kia carnival same like my issue, one of my friend suggest to call you or have a file a report on your agencies so you can help to push the dealer or manufacturer to solved this issue, im hoping that you can help me guys to solve this issue. Im so thankful because i have till now safe my family while driving. I put a file attached. Please guys help me for this concerned! I reported this leakage since 21 of august 2023 to the dealership then scheduled me around 28 of august 2023. Then they said wait for 10 days, till now theres no updated about this,. And they are not concerned about this issue,. I hope this concerned will be highly favorable,. And focus for our goal to help concerned citizen of the united states. God bless america! Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11544503 — an unverified report by a vehicle owner.
Dallas, GA
UNKNOWN OR OTHER
Hi I just purchased this Veichle yesterday from the KIA dealer “ https://www.almkiasouth.com/?utm_source=organic&utm_medium=gmb&utm_campaign=local“ This morning I was just looking at the setup and the car was in idle. My little son who was in barefoot screamed when the accidentally touch the under the seat me tail rails. I’ve informed the dealership about this today 8/12/2023. When I searched in Internet I found the below blog. This is strange how Kia has still not fixed this danger safety issue? I’m sure this is not easy to notice unless someone with barefoot tries to touch the rails. Please take this to Kia seriously and have a recall open. This is really danger. When I touched and checked every where the rails were hot under the middle sit not the far side ones. Like someone mentioned in the blog possibly the rails are just above the exhaust and no proper sealing is there otherwise why the middle rails will be hot and not the side ones? https://www.carnivalforums.com/threads/floor-rails-getting-hot-while-idling.690/
NHTSA complaint #11538113 — an unverified report by a vehicle owner.