Owners have filed 33 complaints
about the 2026 KIA EV9 with NHTSA between 2026 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 2 of 3 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 12
Against the median year of the KIA EV9. 50 means typical for this
model; 100 means roughly double.
Severity — 47
9.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — not reported
Too few complaints recorded a mileage to measure this.
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jan 2026peak 8Aug 2026
Recalls on the 2026 KIA EV9
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V046000
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Kia America, Inc. (Kia) is recalling certain 2025 Kia K4, 2025-2026 Sorento, Sorento Hybrid, Sorento Plug-In Hybrid Electric (PHEV), 2026 Sportage, Sportage Hybrid, Sportage PHEV, K5, EV9, Carnival, and Carnival Hybrid vehicles. Due to a software error, the instrument panel display may fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) numbers 101, "Controls and Displays" and 138, "Tire Pressure Monitoring System."
Risk: An instrument panel display that fails to show critical safety information, such as the speedometer, tire pressure, or warning lights, increases the risk of a crash.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 20260322,710 units in Canada
Lights And Instruments
Issue: On certain vehicles, a software problem could cause the instrument cluster display to go blank while driving. As a result, you may not be able to see certain information about the vehicle, including the speedometer, fuel gauge, tire pressure monitoring system (TPMS), warning lights and malfunction tell-tales. Note: This recall only affects certain vehicles equipped with a 12.3-inch instrument cluster display. For the Sorento model, this recall only affects hybrid and plug-in hybrid (PHEV) models. For the Carnival model, both gas and hybrid models are affected. For the Sportage model, gas, hybrid and plug-in hybrid (PHEV) models are affected. Safety Risk: Warnings, tell-tales and gauges that don't display could increase the risk of a crash. Corrective Actions: Kia will notify owners by mail and send a wireless over-the-air software update to eligible vehicles to update the instrument cluster software. Alternatively, you may schedule an appointment to have the update performed at a Kia dealership.
Reports where the owner recorded a crash, a fire, an injury or a death.
Saratoga, CACrash
VEHICLE SPEED CONTROL
The car was being parked in a shopping lot. As the drive was pulling into the parking spot, the car lurched forward on its own and hit the wall. The gas pedal was not pressed. No collision sensors were triggered either. Unclear if related but the car was taken in for maintenance and recall updates the week prior to this accident.
NHTSA complaint #11757172 — an unverified report by a vehicle owner.
Saratoga, CACrash
SERVICE BRAKES
The car was being parked in a shopping lot. As the drive was pulling into the parking spot, the car lurched forward on its own and hit the wall. The gas pedal was not pressed. No collision sensors were triggered either. Unclear if related but the car was taken in for maintenance and recall updates the week prior to this accident.
NHTSA complaint #11757172 — an unverified report by a vehicle owner.
Saratoga, CACrash
FORWARD COLLISION AVOIDANCE: WARNINGS
The car was being parked in a shopping lot. As the drive was pulling into the parking spot, the car lurched forward on its own and hit the wall. The gas pedal was not pressed. No collision sensors were triggered either. Unclear if related but the car was taken in for maintenance and recall updates the week prior to this accident.
NHTSA complaint #11757172 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Saratoga, CACrash
VEHICLE SPEED CONTROL
The car was being parked in a shopping lot. As the drive was pulling into the parking spot, the car lurched forward on its own and hit the wall. The gas pedal was not pressed. No collision sensors were triggered either. Unclear if related but the car was taken in for maintenance and recall updates the week prior to this accident.
NHTSA complaint #11757172 — an unverified report by a vehicle owner.
Saratoga, CACrash
SERVICE BRAKES
The car was being parked in a shopping lot. As the drive was pulling into the parking spot, the car lurched forward on its own and hit the wall. The gas pedal was not pressed. No collision sensors were triggered either. Unclear if related but the car was taken in for maintenance and recall updates the week prior to this accident.
NHTSA complaint #11757172 — an unverified report by a vehicle owner.
Saratoga, CACrash
FORWARD COLLISION AVOIDANCE: WARNINGS
The car was being parked in a shopping lot. As the drive was pulling into the parking spot, the car lurched forward on its own and hit the wall. The gas pedal was not pressed. No collision sensors were triggered either. Unclear if related but the car was taken in for maintenance and recall updates the week prior to this accident.
NHTSA complaint #11757172 — an unverified report by a vehicle owner.
New Milford, NJ
WHEELS
The OEM Hankook iON tires (285/45R21) on my 2026 Kia EV9 GT Line experienced acoustic foam delamination — the sound-dampening foam bonded to the interior liner of the tire separated and is moving freely inside the tire at highway speeds. At speeds above 55mph the steering wheel and car start to vibrate. At 70mph the vehicle becomes undrivable and feels as though the wheels may detach. This creates a serious and immediate safety risk to myself. I have largely avoided highway driving since the onset of this issue due to safety concerns. The problem was confirmed by the Kia dealership service advisor who performed a road force balance on June 15, 2026 — the technician confirmed the front two tires were off balance and needed replacement (but didn't save the report, their mistake). The road force balance did not resolve the issue. The service advisor also verbally confirmed that multiple other EV9 customers at the same dealership are experiencing the identical issue with no resolution, and that one customer has been waiting over three months while driving a loaner vehicle. The vehicle was inspected by the Kia dealership on June 12 and June 15, 2026. Kia Consumer Affairs was contacted and a case was opened on June 22, 2026 (Case #26202152). The assigned case manager never contacted me despite three follow up calls over three weeks. Kia Consumer Affairs ultimately directed me to contact Hankook — however Hankook's own published warranty process requires claims to be filed through authorized dealers, not consumers. There were no warning lamps or messages prior to onset. The vibration appeared suddenly at approximately 7,400 miles. The vehicle drove normally for several months prior to this onset with no vibration at any speed. The sudden onset after months of normal operation confirms this is a defect, not a vehicle characteristic. The issue has persisted since first appearing. *Video documentation of the vibration at highway speed is available upon request*
NHTSA complaint #11753347 — an unverified report by a vehicle owner.
Grafton, OH
STEERING
Beginning at approximately 104 miles (shortly after delivery at 75 miles), this vehicle exhibits a persistent vibration felt through the steering wheel, seat, and floorboard at highway speeds — specifically beginning around 55 mph, again at 61–63 mph, and most noticeably between 68–74 mph. A second defect involves rear-end instability where the rear of the vehicle feels loose and sways side to side over bumps and at higher speeds. Five repair attempts across two authorized Kia dealerships have failed to resolve either concern. A Kia Field Technical Specialist attributed the vibration in writing to the vehicle’s design (center console and floor-mounted captain seats). An independent inspector arranged by BBB Auto Line confirmed both defects on July 2, 2026. This appears to be a platform-level issue affecting multiple 2026 EV9 vehicles based on owner reports.
NHTSA complaint #11752849 — an unverified report by a vehicle owner.
Grafton, OH
UNKNOWN OR OTHER
Beginning at approximately 104 miles (shortly after delivery at 75 miles), this vehicle exhibits a persistent vibration felt through the steering wheel, seat, and floorboard at highway speeds — specifically beginning around 55 mph, again at 61–63 mph, and most noticeably between 68–74 mph. A second defect involves rear-end instability where the rear of the vehicle feels loose and sways side to side over bumps and at higher speeds. Five repair attempts across two authorized Kia dealerships have failed to resolve either concern. A Kia Field Technical Specialist attributed the vibration in writing to the vehicle’s design (center console and floor-mounted captain seats). An independent inspector arranged by BBB Auto Line confirmed both defects on July 2, 2026. This appears to be a platform-level issue affecting multiple 2026 EV9 vehicles based on owner reports.
NHTSA complaint #11752849 — an unverified report by a vehicle owner.
Chanhassen, MN
WHEELS
Since taking delivery on June 20, 2025, this vehicle has exhibited a vibration at highway speeds, most severe at approximately 72 mph. The steering wheel visibly shakes and the vibration is felt through the steering column. It is fatiguing over long drives and I have become unwilling to use the vehicle for family highway travel. I reported it to the selling dealer within days of delivery. Authorized Kia dealers have attempted repair four times over thirteen months, including tire replacement, multiple road force balances, and alignments. The dealer has now tested the vehicle with the original factory wheels and tires, an aftermarket set, and a known-good set of wheels and tires from another EV9, and confirmed in writing that the vibration is still present in all three configurations. The dealer has additionally found excessive road force on the original factory tires on two separate occasions. The dealer has advised me that Kia may consider this a normal characteristic of the model and that no further repair is expected. No crash or injury has occurred.
NHTSA complaint #11750444 — an unverified report by a vehicle owner.
Chanhassen, MN
STEERING
Since taking delivery on June 20, 2025, this vehicle has exhibited a vibration at highway speeds, most severe at approximately 72 mph. The steering wheel visibly shakes and the vibration is felt through the steering column. It is fatiguing over long drives and I have become unwilling to use the vehicle for family highway travel. I reported it to the selling dealer within days of delivery. Authorized Kia dealers have attempted repair four times over thirteen months, including tire replacement, multiple road force balances, and alignments. The dealer has now tested the vehicle with the original factory wheels and tires, an aftermarket set, and a known-good set of wheels and tires from another EV9, and confirmed in writing that the vibration is still present in all three configurations. The dealer has additionally found excessive road force on the original factory tires on two separate occasions. The dealer has advised me that Kia may consider this a normal characteristic of the model and that no further repair is expected. No crash or injury has occurred.
NHTSA complaint #11750444 — an unverified report by a vehicle owner.
Sunnyvale, CA
VEHICLE SPEED CONTROL
I was driving down the freeway driving at the speed of traffic. My vehicle started beeping aggressively, a red indicator started flashing over the frunk area of the vehicle representation in the dash and my vehicle entered red turtle mode. This red turtle mode severely reduced the vehicle's speed and ability to maneuver on the freeway. I was almost struck by numerous vehicles while attempting to get to the side of the road. I had been driving in the number 3 lane of a 5 lane freeway where lane 1 was an exit only offramp. Once I got to the side of the road, I power cycled the vehicle. when that didn't revolve the red turtle issue. I pressed the frunk open button. I heard the opening mechanism actuate. I then reseated the frunk latch and closed the frunk. Once the vehicle was turned back on, all issues were resolved and the vehicle behaved as normal.
NHTSA complaint #11748295 — an unverified report by a vehicle owner.
Sunnyvale, CA
STEERING
I was driving down the freeway driving at the speed of traffic. My vehicle started beeping aggressively, a red indicator started flashing over the frunk area of the vehicle representation in the dash and my vehicle entered red turtle mode. This red turtle mode severely reduced the vehicle's speed and ability to maneuver on the freeway. I was almost struck by numerous vehicles while attempting to get to the side of the road. I had been driving in the number 3 lane of a 5 lane freeway where lane 1 was an exit only offramp. Once I got to the side of the road, I power cycled the vehicle. when that didn't revolve the red turtle issue. I pressed the frunk open button. I heard the opening mechanism actuate. I then reseated the frunk latch and closed the frunk. Once the vehicle was turned back on, all issues were resolved and the vehicle behaved as normal.
NHTSA complaint #11748295 — an unverified report by a vehicle owner.
Sunnyvale, CA
FUEL/PROPULSION SYSTEM
I was driving down the freeway driving at the speed of traffic. My vehicle started beeping aggressively, a red indicator started flashing over the frunk area of the vehicle representation in the dash and my vehicle entered red turtle mode. This red turtle mode severely reduced the vehicle's speed and ability to maneuver on the freeway. I was almost struck by numerous vehicles while attempting to get to the side of the road. I had been driving in the number 3 lane of a 5 lane freeway where lane 1 was an exit only offramp. Once I got to the side of the road, I power cycled the vehicle. when that didn't revolve the red turtle issue. I pressed the frunk open button. I heard the opening mechanism actuate. I then reseated the frunk latch and closed the frunk. Once the vehicle was turned back on, all issues were resolved and the vehicle behaved as normal.
NHTSA complaint #11748295 — an unverified report by a vehicle owner.
Manteca, CA
VISIBILITY/WIPER
The vehicle's front windshield glass failed catastrophically from minimal, routine roadway debris on two separate occasions within a single week.While driving at normal highway speeds, a microscopic stone or pebble impacted the windshield. Instead of causing a minor, isolated cosmetic chip, the acoustic laminated glass immediately developed an expansive linear stress fracture that rapidly spread across the driver's direct line of sight within minutes. This identical failure occurred twice in the span of 20 days, indicating a severe structural vulnerability, manufacturing defect, or excessive frame tension that makes the glass highly fragile under normal driving conditions.Component Availability: The vehicle and the cracked windshield component are currently intact and available for inspection upon request.Safety Risk: The rapid propagation of the cracks across the driver's field of view creates an immediate visibility hazard while navigating at highway speeds. Furthermore, the brittle nature of the glass compromises the structural integrity of the windshield, which is a critical safety component for roof crush protection and proper passenger airbag deployment in the event of a collision.Dealer/Independent Confirmation: The vehicle is being scheduled for an inspection and full windshield replacement at an authorized automotive glass repair facility to address the structural failure.Inspections: The damage is currently being documented and inspected by my comprehensive auto insurance provider as part of the replacement claim process.Warning Symptoms: There were absolutely no warning lamps, messages, or prior symptoms. The failure occurs instantly upon the smallest impact due to what appears to be extreme built-in structural tension.
NHTSA complaint #11746361 — an unverified report by a vehicle owner.
Kent, WA
ELECTRICAL SYSTEM
ICCU failure. Total and sudden loss of power. No acceleration. "Limp mode" activated for 5 miles before total shut down.
NHTSA complaint #11739411 — an unverified report by a vehicle owner.
Las Vegas, NV
UNKNOWN OR OTHER
While making a left turn at a four-way intersection, the passenger side front door opened the latch failed. This vehicle is equipped with motorized door handles that retract/flush when the vehicle is in drive indicating that the doors are locked. The door handles were retracted while driving the vehicle and making the slight left turn. During the turn, the passenger side front door opened and was a jar that could be indicated on the dashboard as well. This would put anybody at risk sitting in the passenger seat or causing an accident from the malfunction and alarm of the door. The vehicle was examined by a service department of a Kia dealership and parts of the door latch and or handle were replaced according to the repair order.
NHTSA complaint #11728939 — an unverified report by a vehicle owner.
Las Vegas, NV
STRUCTURE:BODY
While making a left turn at a four-way intersection, the passenger side front door opened the latch failed. This vehicle is equipped with motorized door handles that retract/flush when the vehicle is in drive indicating that the doors are locked. The door handles were retracted while driving the vehicle and making the slight left turn. During the turn, the passenger side front door opened and was a jar that could be indicated on the dashboard as well. This would put anybody at risk sitting in the passenger seat or causing an accident from the malfunction and alarm of the door. The vehicle was examined by a service department of a Kia dealership and parts of the door latch and or handle were replaced according to the repair order.
NHTSA complaint #11728939 — an unverified report by a vehicle owner.
Las Vegas, NV
ELECTRICAL SYSTEM
While making a left turn at a four-way intersection, the passenger side front door opened the latch failed. This vehicle is equipped with motorized door handles that retract/flush when the vehicle is in drive indicating that the doors are locked. The door handles were retracted while driving the vehicle and making the slight left turn. During the turn, the passenger side front door opened and was a jar that could be indicated on the dashboard as well. This would put anybody at risk sitting in the passenger seat or causing an accident from the malfunction and alarm of the door. The vehicle was examined by a service department of a Kia dealership and parts of the door latch and or handle were replaced according to the repair order.
NHTSA complaint #11728939 — an unverified report by a vehicle owner.
Chicago, IL
ELECTRICAL SYSTEM
ICCU failure, code P1A9096.
NHTSA complaint #11728578 — an unverified report by a vehicle owner.
Tempe, AZ
VEHICLE SPEED CONTROL
On March 19, 2026, at approximately 1003 hours, I was traveling north on the [XXX] located in [XXX] . I was traveling in the number two lane and my speed was approximately 78 MPH when all of a sudden I had a loss acceleration power and my Kia EV9 began to decelerate rapidly and my dashboard began to flash a loss of power warning. I had no control over my accelerator and could not speed up. Due to the rapid deceleration I had to take evasive action as northbound highway traffic was flowing smoothly. My clearest path was to move to the lefthand shoulder, which required me to cross the number one lane and the carpool lane. During this time, my Kia EV9 continued to decelerate. Once I got my vehicle onto the shoulder I placed my vehicle in park at which time my dashboard highlighted the front storage compartment of my vehicle in red. I assumed that meant my frunk was open. I exited my vehicle and checked my frunk and indeed found that my frunk was open and the first stage of the two-stage latch system was disengaged. Had the second stage of the latch system been disengaged it could have resulted in catastrophic consequences due to me traveling at highway speeds on a multilane highway. To be clear, I did not touch the interior compartment frunk release button and my keys were sitting in my left cargo short pocket located on the side of my left leg. I had also been traveling for approximately five to seven minutes and had entered the highway via the northbound [XXX] . I came to a stop at approximately the [XXX] area, which is approximately two miles north of [XXX] . I am aware that electric model Kia vehicles have a safety measure in which if the frunk or trunk is open the vehicle computer system does not allow the vehicle to engage in drive or reverse mode. Since I do have an electric vehicle, a diagnostic of my vehicle computer could reveal the cause. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11725811 — an unverified report by a vehicle owner.
Tempe, AZ
UNKNOWN OR OTHER
On March 19, 2026, at approximately 1003 hours, I was traveling north on the [XXX] located in [XXX] . I was traveling in the number two lane and my speed was approximately 78 MPH when all of a sudden I had a loss acceleration power and my Kia EV9 began to decelerate rapidly and my dashboard began to flash a loss of power warning. I had no control over my accelerator and could not speed up. Due to the rapid deceleration I had to take evasive action as northbound highway traffic was flowing smoothly. My clearest path was to move to the lefthand shoulder, which required me to cross the number one lane and the carpool lane. During this time, my Kia EV9 continued to decelerate. Once I got my vehicle onto the shoulder I placed my vehicle in park at which time my dashboard highlighted the front storage compartment of my vehicle in red. I assumed that meant my frunk was open. I exited my vehicle and checked my frunk and indeed found that my frunk was open and the first stage of the two-stage latch system was disengaged. Had the second stage of the latch system been disengaged it could have resulted in catastrophic consequences due to me traveling at highway speeds on a multilane highway. To be clear, I did not touch the interior compartment frunk release button and my keys were sitting in my left cargo short pocket located on the side of my left leg. I had also been traveling for approximately five to seven minutes and had entered the highway via the northbound [XXX] . I came to a stop at approximately the [XXX] area, which is approximately two miles north of [XXX] . I am aware that electric model Kia vehicles have a safety measure in which if the frunk or trunk is open the vehicle computer system does not allow the vehicle to engage in drive or reverse mode. Since I do have an electric vehicle, a diagnostic of my vehicle computer could reveal the cause. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11725811 — an unverified report by a vehicle owner.
Medfield, MA
ELECTRICAL SYSTEM
At 4,000 miles the car had an electrical warning failure that required Kia to replace the gear reduction unit.
NHTSA complaint #11725929 — an unverified report by a vehicle owner.
Medfield, MA
FUEL/PROPULSION SYSTEM
At 4,000 miles the car had an electrical warning failure that required Kia to replace the gear reduction unit.
NHTSA complaint #11725929 — an unverified report by a vehicle owner.
Wake Forest, NC
VISIBILITY/WIPER
The first time I drove on a highway in this brand new car the windshield chipped. There are facebook group posts of other drivers experiencing numerous chips and cracks in the windshield. I'm not sure how this compares with other cars, but I've been driving for about 20 years and have had little rocks/pebbles hit the car windshield and never have had an issue with a chip in the windshield. I'm not sure how unsafe this is-- if the entire thing could break-- the dealership I go to is patching it for me-- but this may be a consumer issue and possibly a safety issue too.
NHTSA complaint #11724016 — an unverified report by a vehicle owner.
Louisville, KY
ELECTRICAL SYSTEM
ICCU failure with 12v battery drainage resulting in inability to drive car.
NHTSA complaint #11722812 — an unverified report by a vehicle owner.
Greer, SC
ELECTRICAL SYSTEM
Car was driving find and suddenly check electric system message came in with a red battery indicator. The application for the car indicates an ICCU P1A9096 error code. ICCU errors seems to be common with Kia/Hyundai electric cars. Car went to limp mode and wouldn’t let drive it more than 45mph which it was dangerous in the highway. I was able to get the car into the dealer but the last mile the car was very limited in power with no more than 30mph. Radio, A/C and other accessories stop working
NHTSA complaint #11721195 — an unverified report by a vehicle owner.
Greer, SC
ENGINE
Car was driving find and suddenly check electric system message came in with a red battery indicator. The application for the car indicates an ICCU P1A9096 error code. ICCU errors seems to be common with Kia/Hyundai electric cars. Car went to limp mode and wouldn’t let drive it more than 45mph which it was dangerous in the highway. I was able to get the car into the dealer but the last mile the car was very limited in power with no more than 30mph. Radio, A/C and other accessories stop working
NHTSA complaint #11721195 — an unverified report by a vehicle owner.