61 of the 404 complaints filed about the KIA EV9 are about the driver-assist systems — 15% of everything owners reported. The worst model year for it is 2024.
61
Complaints
15%
Share of all complaints
1
Crashes
0
Fires
FORWARD COLLISION AVOIDANCE: WARNINGS
The car was being parked in a shopping lot. As the drive was pulling into the parking spot, the car lurched forward on its own and hit the wall. The gas pedal was not pressed. No collision sensors were triggered either. Unclear if related but the car was taken in for maintenance and recall updates the week prior to this accident.
NHTSA complaint #11757172 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
[XXX] Message says warning "check ev system". they then sent a letter saying it had to go to the dealer, or the car would need A tow potentially. I can't get an appointment as they are way too busy to do anything other than tell me they will get back to me, repeatedly stating they will do so in one business day. it has been a week. My wife is scared to drive the car. I think it is bogus as no recall has been issued. I have had the car for 19 months with no such warning. Two days after it shows up on the screen in the car i receive the letter. This is fishy. it is either a recall, or it isn't. if it is why is it not in your data base? The vagueness of the message is inappropriate, and it implies danger. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11720691 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The dashboard and control panel of my vehicle have repeatedly blacked out since shortly after purchase. These blackouts cause the entire instrument cluster and control systems, including critical safety features, to become non-functional or obstructed intermittently while driving. This creates a dangerous situation where I lose access to important information such as speed, warning indicators, and climate controls, severely compromising my ability to operate the vehicle safely. The issue has occurred multiple times, including once while driving on a highway, which put me and other drivers at significant risk. The problem has been reported to authorized dealerships, where the vehicle was inspected and software updates were attempted, but the issue persists. Despite multiple repair attempts, the blackouts continue to happen unpredictably. There have been no specific warning lamps or messages prior to the blackouts; the system simply fails without notice. The malfunction affects the vehicle’s safety system by obstructing the driver’s view of critical controls and information, increasing the risk of accidents. Customer service from the dealerships has been unsatisfactory, with long wait times for repairs, lack of loaner vehicles, and repeated failure to resolve the problem. This ongoing safety concern remains unresolved despite numerous visits and repair attempts.
NHTSA complaint #11693832 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
The dashboard and control panel of my vehicle have repeatedly blacked out since shortly after purchase. These blackouts cause the entire instrument cluster and control systems, including critical safety features, to become non-functional or obstructed intermittently while driving. This creates a dangerous situation where I lose access to important information such as speed, warning indicators, and climate controls, severely compromising my ability to operate the vehicle safely. The issue has occurred multiple times, including once while driving on a highway, which put me and other drivers at significant risk. The problem has been reported to authorized dealerships, where the vehicle was inspected and software updates were attempted, but the issue persists. Despite multiple repair attempts, the blackouts continue to happen unpredictably. There have been no specific warning lamps or messages prior to the blackouts; the system simply fails without notice. The malfunction affects the vehicle’s safety system by obstructing the driver’s view of critical controls and information, increasing the risk of accidents. Customer service from the dealerships has been unsatisfactory, with long wait times for repairs, lack of loaner vehicles, and repeated failure to resolve the problem. This ongoing safety concern remains unresolved despite numerous visits and repair attempts.
NHTSA complaint #11693832 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
My display with my backup camera started flickering. It then turned black and I couldn't see anything anymore and it was very dangerous to back up.
NHTSA complaint #11649918 — an unverified report by a vehicle owner.
BACK OVER PREVENTION: WARNINGS
My display with my backup camera started flickering. It then turned black and I couldn't see anything anymore and it was very dangerous to back up.
NHTSA complaint #11649918 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My display with my backup camera started flickering. It then turned black and I couldn't see anything anymore and it was very dangerous to back up.
NHTSA complaint #11649918 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Certain ADAS features have disengaged at least six times in the last year. While traveling at greater than 55 mph vehicle disengages cruise control and reports numerous warning indicators on dashboard including ADAS forward features such as collision warning and automatic braking indicators. I also noted lane management/steering also seemed to disengage when this has occurred during highway curve management. It is difficult to evaluate the full range of loss as the dashboard warnings are numerous and change over the next few minutes. It is also unsafe to secure good photographic evidence when traveling alone, though with assistance some imagery was recently captured. The sudden loss of speed and directional control assistance in multi-lane urban traffic was alarming but managed OK by alert driving. The manufacturer's dealer reported they could do nothing after one of the first occurrences. They said there were not 'codes' registered and not reports on file. The loss of systems usually cleared up within a few miles for the first instances. The most recent case persisted for several hours and several vehicle off/restart cycles. During this time the dashboard indicators suggested some failures resolved but some remained. This last case cleared over-night upon morning restart. A failure/warning was noted in the Kia Connect online app while the car still reported a problem. There were no prior indications before the sudden systems failure. All of these cases initially occurred on a section of road within about 1/2 mile of the same place. It involves a significant curve on an urban interstate interchanged. Sometimes the failures occur just before, or during, and at the end of the curve.
NHTSA complaint #11648895 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Certain ADAS features have disengaged at least six times in the last year. While traveling at greater than 55 mph vehicle disengages cruise control and reports numerous warning indicators on dashboard including ADAS forward features such as collision warning and automatic braking indicators. I also noted lane management/steering also seemed to disengage when this has occurred during highway curve management. It is difficult to evaluate the full range of loss as the dashboard warnings are numerous and change over the next few minutes. It is also unsafe to secure good photographic evidence when traveling alone, though with assistance some imagery was recently captured. The sudden loss of speed and directional control assistance in multi-lane urban traffic was alarming but managed OK by alert driving. The manufacturer's dealer reported they could do nothing after one of the first occurrences. They said there were not 'codes' registered and not reports on file. The loss of systems usually cleared up within a few miles for the first instances. The most recent case persisted for several hours and several vehicle off/restart cycles. During this time the dashboard indicators suggested some failures resolved but some remained. This last case cleared over-night upon morning restart. A failure/warning was noted in the Kia Connect online app while the car still reported a problem. There were no prior indications before the sudden systems failure. All of these cases initially occurred on a section of road within about 1/2 mile of the same place. It involves a significant curve on an urban interstate interchanged. Sometimes the failures occur just before, or during, and at the end of the curve.
NHTSA complaint #11648895 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
Certain ADAS features have disengaged at least six times in the last year. While traveling at greater than 55 mph vehicle disengages cruise control and reports numerous warning indicators on dashboard including ADAS forward features such as collision warning and automatic braking indicators. I also noted lane management/steering also seemed to disengage when this has occurred during highway curve management. It is difficult to evaluate the full range of loss as the dashboard warnings are numerous and change over the next few minutes. It is also unsafe to secure good photographic evidence when traveling alone, though with assistance some imagery was recently captured. The sudden loss of speed and directional control assistance in multi-lane urban traffic was alarming but managed OK by alert driving. The manufacturer's dealer reported they could do nothing after one of the first occurrences. They said there were not 'codes' registered and not reports on file. The loss of systems usually cleared up within a few miles for the first instances. The most recent case persisted for several hours and several vehicle off/restart cycles. During this time the dashboard indicators suggested some failures resolved but some remained. This last case cleared over-night upon morning restart. A failure/warning was noted in the Kia Connect online app while the car still reported a problem. There were no prior indications before the sudden systems failure. All of these cases initially occurred on a section of road within about 1/2 mile of the same place. It involves a significant curve on an urban interstate interchanged. Sometimes the failures occur just before, or during, and at the end of the curve.
NHTSA complaint #11648895 — an unverified report by a vehicle owner.
LANE DEPARTURE: WARNING
Vehicle suspension experiences rear end swaying at speed when encountering rough or uneven road surfaces. Vehicle is available upon request. Rear 2 rows experience it more than front but requires driver to be mindful of steering to maintain control of vehicle. Dealer replicated swaying on vehicle and new 1 off the lot on 11/11/2024 per service invoice. Dealer service department test drove, rebalanced all tires, performed alignment, 8k service, and has performed 4 multi-point inspections since purchase in July 2025. No warning indicators, codes, or lights on dash and as stated on service invoice.
NHTSA complaint #11646085 — an unverified report by a vehicle owner.
LANE DEPARTURE: ASSIST
Vehicle suspension experiences rear end swaying at speed when encountering rough or uneven road surfaces. Vehicle is available upon request. Rear 2 rows experience it more than front but requires driver to be mindful of steering to maintain control of vehicle. Dealer replicated swaying on vehicle and new 1 off the lot on 11/11/2024 per service invoice. Dealer service department test drove, rebalanced all tires, performed alignment, 8k service, and has performed 4 multi-point inspections since purchase in July 2025. No warning indicators, codes, or lights on dash and as stated on service invoice.
NHTSA complaint #11646085 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Vehicles accelerates aggressively to no limit (95+) when adaptive cruise control is set and there is no leading vehicle within following range.
NHTSA complaint #11633059 — an unverified report by a vehicle owner.
LANE DEPARTURE: ASSIST
Active lane keeping function feature disengages without audible warning leading to multiple near collisions. Happens without warning or any particular trigger. Was brought to the kia specialist attention and he did not seem surprised or concerned. Happens almost every time this feature is utilized at some random point in the drive.
NHTSA complaint #11632760 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Instrument panel was non-functioning
NHTSA complaint #11629607 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Instrument panel was non-functioning
NHTSA complaint #11629607 — an unverified report by a vehicle owner.
LANE DEPARTURE: BLIND SPOT DETECTION
Over 10 times I've had errors come up on dashboard about sensor systems that are not working. Cat has been taken in 5 times for this with no resolution. I can provide numerous dashboard pictures going back since I purchased the vehicle
NHTSA complaint #11628852 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Over 10 times I've had errors come up on dashboard about sensor systems that are not working. Cat has been taken in 5 times for this with no resolution. I can provide numerous dashboard pictures going back since I purchased the vehicle
NHTSA complaint #11628852 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: WARNINGS
Over 10 times I've had errors come up on dashboard about sensor systems that are not working. Cat has been taken in 5 times for this with no resolution. I can provide numerous dashboard pictures going back since I purchased the vehicle
NHTSA complaint #11628852 — an unverified report by a vehicle owner.
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
My EV9 lunged forward very abruptly when I was parking. I had to slam on the brakes before my vehicle crashed into the building in front of me. My vehicle also lost the signal (blank screen while driving ) the same day my car lunged forward. I could not tell how fast or slow I was going. I pulled over and restarted the vehicle or and my screen came back on. I began driving for maybe 4 minutes and the screen went completely black except for the “lost signal” alert in red. My vehicle has also lost the ability to use adaptive cruise control while driving my vehicle. I pulled over and when I restarted the vehicle i was able to use it again.
NHTSA complaint #11628948 — an unverified report by a vehicle owner.