27 of the
272 complaints about the 2005 KIA Sedona are about the
engine — 10% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
88,000 miles.
The contact owns a 2005 Kia Sedona. The contact stated while the vehicle was parked, she noticed that the vehicle was overheating. There were no warning lights illuminated. The contact stated she attempted to open the hood of the vehicle to determine the cause of the failure, but the hood would not open. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The dealer was made aware of the failure and informed the contact that the VIN was not under recall. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 88,000.
NHTSA complaint #11429054 — an unverified report by a vehicle owner.
at 10 milesGuayama, PR
ENGINE
THE GA RECOAL BOT NEVER FXE
NHTSA complaint #11402660 — an unverified report by a vehicle owner.
at 200,000 milesLenoir, NCFire
ENGINE
TL* THE CONTACT OWNED A 2005 KIA SEDONA. WHILE PARKED AT THE CONTACT'S RESIDENCE, THE VEHICLE CAUGHT FIRE UNDERNEATH THE HOOD AND INSIDE THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE VEHICLE WAS TOTALED. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE FAILURE MILEAGE WAS 200,000. *AS PHOTOS ATTACHED
NHTSA complaint #11208234 — an unverified report by a vehicle owner.
at 180,000 milesPembroke, MA
ENGINE
STALLS WITH NO WARNING ALL SPEEDS ALL WEATHER CONDITIONS..ENGINE HOT OR COLD..STARTS RIGHT BACK UP..VERY DANGEROUS
NHTSA complaint #11032325 — an unverified report by a vehicle owner.
at 165,000 milesFlint, MI
ENGINE
TL* THE CONTACT OWNS A 2005 KIA SEDONA. WHILE DRIVING LOW SPEEDS, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER (KIA OF GRAND BLANC AT 6167 SAGINAW RD, GRAND BLANC, MI 48439, (810) 694-5600) WHERE IT WAS DIAGNOSED THAT THE VEHICLE DID NOT HAVE THE ORIGINAL CRANKSHAFT POSITION SENSOR PART. THE VEHICLE WAS NOT REPAIRED DUE TO THE DEALER NOT DIAGNOSING THE AFTERMARKET DORMAN CRANKSHAFT POSITION SENSOR THAT WAS DEFECTIVE AND CAUSED THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE CRANKSHAFT POSITION SENSOR WAS NOT A KIA PART AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 165,000.
NHTSA complaint #10995180 — an unverified report by a vehicle owner.
at 240,000 milesBelton, SCCrashFire
ENGINE
TL* THE CONTACT OWNED A 2005 KIA SEDONA. WHILE DRIVING 35 MPH, THE VEHICLE SUDDENLY SHUT OFF AND THE BRAKES AND POWER STEERING NO LONGER FUNCTIONED. THE CONTACT RAN OFF THE ROAD INTO A DITCH. THE VEHICLE CAUGHT FIRE AND EXPLODED. A FIRE REPORT WAS FILED AND THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE ORIGIN OF THE FIRE WAS UNDETERMINED. THE APPROXIMATE FAILURE MILEAGE WAS 240,000.
NHTSA complaint #10936795 — an unverified report by a vehicle owner.
at 129,000 milesFostoria, OH
ENGINE
THE VEHICLE STALLED WITHOUT WARNING& I CANT BRING IT TO A STOP SAFETY CAUSE THE BRAKE PADDLE IS HARD TO PUSH IT WILL NOT RESTART RIGHT WAY IT WILL JUST START & STALL
NHTSA complaint #10876031 — an unverified report by a vehicle owner.
at 109,000 milesPigeon Forge, TN
ENGINE
TL* THE CONTACT OWNS A 2005 KIA SEDONA. WHILE DRIVING AT VARIOUS SPEEDS AND ATTEMPTING TO ACCELERATE, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE OCCURRED RANDOMLY. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.
NHTSA complaint #10855073 — an unverified report by a vehicle owner.
at 160,000 milesBloomington, MN
ENGINE
TL* THE CONTACT OWNS A 2005 KIA SEDONA. WHILE DRIVING AT VARIOUS SPEEDS, OR SITTING FOR 10 MINUTES, THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART. THE FAILURE RECURRED FIVE TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000. UPDATED 03/09/16*LJ THE CONSUMER WAS INFORMED THE CRANK SENSOR NEEDED TO BE REPLACED. UPDATED 05/10/16.
NHTSA complaint #10821405 — an unverified report by a vehicle owner.
at 95,610 milesLewisville, TXCrash1 injured
ENGINE
TL* THE CONTACT OWNED A 2005 KIA SEDONA. WHILE DRIVING APPROXIMATELY 30 MPH ON AN ICY ROAD, THE ENGINE JERKED AND THE CONTACT LOST CONTROL OF THE VEHICLE. THE VEHICLE CRASHED INTO A FENCE. THE AIR BAGS HAD NOT DEPLOYED AND THE SEAT BELT HAD NOT RETRACTED. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY REPORTED THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE APPROXIMATE FAILURE MILEAGE WAS 95,610.
NHTSA complaint #10747089 — an unverified report by a vehicle owner.
at 115,000 miles3924 Carlton AVE, OH
ENGINE
TL* THE CONTACT OWNS A 2005 KIA SEDONA. WHEN DEPRESSING THE BRAKE PEDAL, THE CONTACT HEARD AN ABNORMAL NOISE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO WAS UNABLE TO DUPLICATE THE FAILURE. THE CONTACT ALSO STATED THAT THE CHECK ENGINE WARNING LIGHT FLASHED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ENGINE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 115,000.
NHTSA complaint #10682104 — an unverified report by a vehicle owner.
Indianapolis, IN
ENGINE AND ENGINE COOLING
THE COOLANT LINE CORRODED AND LEAKED COOLANT WHICH MADE THE VEHICLE RUN HOT AND STOP. I WAS LUCKY TO BE NEAR A GAS STATION AND GOT OFF OF THE ROAD. I CALLED AAA FOR A TOW. THE DEALER WOULD NOT WARRANTY THE COOLANT LINE STATING IT IS A MAINTENANCE ISSUE. MAINTENANCE ISSUE? HOW CAN THE GENERAL CONSUMER KNOW THAT THE COOLANT LINE THAT RUNS UNDER THE VEHICLE IS A MAINTENANCE ISSUE AND NOT COVERED UNDER THE MAKERS WARRANTY.
NHTSA complaint #10676777 — an unverified report by a vehicle owner.
at 47,100 milesBellevue, NE
ENGINE AND ENGINE COOLING
THE 2005 KIA SEDONA AIR CONDITIONER STOPPED FUNCTIONING NORMALLY AND SOMETIMES IT TURNS ON AND SOMETIMES DOESN'T ALSO THE HEATER STARTED ACTING UP AND IT SOMETIMES WOULD TURN ON AND SOMETIMES WOULDN'T THIS HAS LED TO THE CAR GETTING TO THE POINT WHERE IT'S GOING TO OVERHEAT.
NHTSA complaint #10587964 — an unverified report by a vehicle owner.
at 90,000 milesAntrim, NHCrash3 injured
ENGINE
I WAS DRIVING DOWN THE ROAD WHEN THE CLEAR ROAD TURNED INTO BLACK ICE GOING AROUND A CORNER, I THEN GOT PULLED INTO SNOW AND THEN SIDE SWIPED A TELEPHONE POLE THAT SENT ME INTO A BOULDER BIGGER THAN MY CAR. THE IMPACT WAS AT 30MPH AND THE AIR BAGS WERE SUPPOSED TO DEPLOY BETWEEN 7 AND 10MPH. MY HEAD WHEN INTO THE WINDSHIELD 2 TIMES AND BOUNCED OFF THE STEERING WHEEL. MY WIFE SLAMMED HER HEAD OFF THE DASH AND MY DAUGHTER HAD A SEATBELT BRUISE. THE AIR BAGS NEVER DEPLOYED AND KIA HAS A SO CALLED FIX FOR THE AIRBAGS BUT ITS STILL NOT OUT OR RECALLED YET. WHEN THE AMBULANCE SHOWED UP THEY HIT THE BLACK ICE AND ALMOST SLID INTO US. ABOUT 20 TO 30 MINS AFTER THE AMBULANCE SHOWED UP THE TOWN HAD A SALT AND SAND TRUCK COME OUT AND FIX THE CORNER. ON THE WAY TO THE HOSPITAL THE EMT TOLD ME I WAS THE 5TH OR 6TH PERSON TO CRASH IN THE SAME SPOT THIS YEAR. AND THE YEAR HAD JUST BEGUN. BUT MORE IMPORTANTLY THE ENGINE WAS PUSHED BACK 2 TO 3 INCHES AND I HAVE PICS AND VIDEO OF THE DAMAGE. THE AIRBAGS COULD HAVE SAVED US A LOT OF PAIN AND SUFFERING AND HUGE HOSPITAL BILLS.
NHTSA complaint #10521600 — an unverified report by a vehicle owner.
at 63,200 milesUnionville, CT
ENGINE AND ENGINE COOLING
ENGINE STALLING.... COMPLETELY STOPPED... LOSS OF POWER DURING CITY DRIVING. DEALER NOT ABLE TO FIND PROBLEM. HAD VAN TOWED. AIR BAG SENSOR WILL NOT SHUT OFF. SEVERAL DEALERS HAVE TRIED TO SOLVE PROBLEM BUT CANNOT AND VAN IS UNSAFE AND RISKY TO DRIVE.
NHTSA complaint #10438157 — an unverified report by a vehicle owner.
at 60,000 milesGreenfield, MA
ENGINE AND ENGINE COOLING:COOLING SYSTEM
REAR COOLANT LINES ARE LEAKING ANTIFREEZE, CAUSING OVERHEATING, AND VEHICLE STALLING.
NHTSA complaint #10393893 — an unverified report by a vehicle owner.
Bowdon, GA
ENGINE AND ENGINE COOLING:COOLING SYSTEM
I GOT MY 2005 KIA SEDONA IN 5/2006 USED. SINCE THAT TIME, I HAVE HAD TO HAVE THE BRAKES REPLACED (PADS AND ROTORS) AT LEAST 6 TIMES, HAVE HAD TO HAVE 4 SETS OF TIRES AND HAVE HAD TO HAVE THE AIR CONDITIONING REPLACED. THE COMPRESSOR IN THE A/C WENT COMPLETELY OUT IN 2009. THIS IS ALL IN ADDITION TO: REPLACING SPARK PLUGS, FANS, ETC ETC. I HAVE SPENT A HUGE AMOUNT OF MONEY ON THIS VAN AND IT STILL SHAKES, PULLS ETC AND THE BRAKES ARE ABOUT TO HAVE TO BE REPLACED AGAIN.
NHTSA complaint #10344928 — an unverified report by a vehicle owner.
at 65,445 milesClarkston, MI
ENGINE AND ENGINE COOLING:COOLING SYSTEM
ON JUNE 20TH I RECEIVED A CALL FROM MY WIFE THAT OUR VAN HAD OVERHEATED AND SHUT IT SELF OFF IN THE INTERSECTION, (LUCKILY THERE WAS NOT MUCH TRAFFIC.) WHEN I ARRIVED I FOUND THE VAN OUT OF COOLANT. I REFILLED THE COOLANT AND CHECKED FOR LEAKS, FINDING NONE I DROVE THE VAN HOME. UPON ARRIVAL AT HOME I FOUND THE VAN TO BE ALMOST OUT OF COOLANT AGAIN, BUT FOUND NO LEAKS. I REFILLED IT AGAIN AND THE NEXT DAY AFTER A SHORT TRIP I FOUND A LARGE PUDDLE OF COOLANT UNDER THE VEHICLE. I TRACED IT BACK TO TWO METAL LINES COMING OFF THE BACK OF THE MOTOR. I CALLED KIA FOR SERVICE AND WHEN THE I TOLD THEM IT WAS LEAKING COOLANT, THEIR RESPONSE TO ME WAS "OFF THE BACK OF THE MOTOR?". AFTER TALKING WITH HIM FOR A FEW MINUTES I WAS TOLD THAT THE WARRANTY FOR THAT ITEM EXPIRED AT 60000 MILES AND OUR VAN HAS 65000. I SCHEDULED THE SERVICE, THEN BEGAN THINKING ABOUT HOW QUICKLY HE KNEW EXACTLY WHERE IT WAS LEAKING FROM, AND THEN I SEARCHED ONLINE FINDING A TSB FOR THE REPAIR. THIS PROMPTED ME TO CONTACT KIA TO SEE IF THEY WOULD STILL COVER THE REPAIR AND AFTER SPEAKING WITH AN AGENT AND A COUPLE PHONE CALLS LATER I WAS TOLD THEY WOULD NOT. THE LEAKING COOLANT COMES FROM TWO METAL COOLANT LINES THAT RUN TO THE REAR OF THE VAN FOR THE REAR HEATER. THESE LINES RUST AND CORRODE OVER A COUPLE YEAR PERIOD ALLOWING THEM TO LEAK. I WAS TOLD BY THE GENTLEMAN AT THE DEALERSHIP THAT I AM LUCKY AS MOST PEOPLE DON'T CATCH THIS IN TIME AND DO LOTS OF DAMAGE TO THE MOTOR OF THE VEHICLE. I THINK THIS IS A SAFETY CONCERN BECAUSE IF THE VEHICLE JUST DIES IN A TRAFFIC IT CAN CAUSE AN ACCIDENT, AND IF THE VEHICLE DIES IN INCLEMENT WEATHER INJURY OR DEATH COULD OCCUR. KIA IS OBVIOUSLY AWARE OF THE SITUATION DUE TO THE TSB AND AT THE DEALERSHIP I WAS TOLD ONE MANUFACTURER USES ALUMINUM LINES WITH A PLASTIC COATING TO PREVENT THIS FROM OCCURRING, SO THEY ARE AWARE OF A SOLUTION. RIGHT NOW IT IS GETTING THE LINES REPLACED WITH THE SAME TYPE OF LINES THAT CORRODED, SO I WILL BE BACK IN A COUPLE OF YEARS.
NHTSA complaint #10274842 — an unverified report by a vehicle owner.
Pennellville, NY
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2005 KIA SEDONA OVER HEATED ON SEVERAL OCCASIONS. CONSUMER STATED THAT KIA TOLD HER TO PUT COOLANT AND WATER IN THE RADIATOR. WHEN IT OVER HEATED A SECOND TIME SOMEONE INFORMED HER OF A REAR COOLANT LINE PROBLEM.
NHTSA complaint #10218286 — an unverified report by a vehicle owner.
at 7,226 milesFlorissant, MO
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
VEHICLE HAS MULTIPLE BRAKE ISSUES...REPLACED FRONT ROTOR AND PADS 3 TIMES, AND REPLACED FRONT WHEEL BEARINGS TWICE. VEHICLE WAS BOUGHT WITH 7,226 MILES AND NOW HAS 20,000 MILES. THE BELTS WERE REPLACED TWICE AND THE FRONT SUSPENSION WAS FIXED TWICE SO FAR. VEHICLE WAS BOUGHT AT ZEISER MOTORS IS ST. PETERS MO AND THE SERVICE DEPARTMENT KEEPS TELLING ME THERE IS NOTHING WRONG WITH VEHICLE.
NHTSA complaint #10215540 — an unverified report by a vehicle owner.
at 9,000 milesFlorissant, MO
ENGINE AND ENGINE COOLING:ENGINE
HAVE A 2005 KIA SEDONA AND THE VAN HAS 22,000 AND HAS BEEN IN THE REPAIR SHOP FOR BRAKE PROBLEMS OVER 6 TIMES. SINCE 8/05 HAS BEEN BACK IN FOR SERVICE FOR OIL LEAKS, REMOTE PROBLEMS, TIRE PROBLEMS. THE ROTORS HAVE BEEN CHANGED, THE PADS, EVERYTHING HAS BEEN DONE BUT AFTER A LITTLE TIME PASSES THE NOISE AND THE PULSATING COMES BACK. THE VAN STARTS TO PULL WHEN YOU GO TO PUT ON THE BREAKS AND IT MAKES NOISES. KEEP BRING IT BACK TO THE DEALERSHIP AND THEY FIX IT WITH NEW BRAKES, ROTORS, PADS BUT THE PROBLEM KEEPS COMING BACK AND BACK. SHOULD NOT HAVE HAD TO REPLACE THE BRAKES AND PADS, AND ROTORS SO MANY TIMES WITH VERY LITTLE MILEAGE ON IT. *JB UPDATED 12/12/07
NHTSA complaint #10202386 — an unverified report by a vehicle owner.
at 28,000 milesLancaster, PA
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2005 KIA SEDONA. WHILE DRIVING 35 MPH, THE VEHICLE TOOK APPROXIMATELY FIVE SECONDS TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE VEHICLE WOULD INTERMITTENTLY STALL WHEN IDLING. THE VEHICLE WOULD RESTART, BUT THEN SHUT OFF AGAIN. THERE WERE NO WARNING INDICATORS PRESENT. THE DEALER WAS UNABLE TO DUPLICATE OR DIAGNOSE THE CAUSE OF FAILURE. THE FAILURE MILEAGE WAS 28,000 AND CURRENT MILEAGE WAS 39,000. UPDATED 01-16-08. *KB THE PROBLEM WAS DUE TO A FAULTY ENGINE CONTROL MODULE.
NHTSA complaint #10201151 — an unverified report by a vehicle owner.
Madison, INCrash
ENGINE AND ENGINE COOLING
2005 KIA SEDONA VAN WITH MULTIPLE DEFECTS CUSTOMER STATES, MOTOR AND TWO FREON UNITS FOR THE AIR CONDITIONING WERE REPLACED, ALONG WITH VARIOUS OTHER THINGS, VEHICLE HAS A STUCK THROTTLE DURING INCLEMENT OR COLD WEATHER WHICH CAUSED AN ACCIDENT**SB DURING A RAINSTORM, THE WINDSHIELD WIPERS STOPPED WORKING, SUBSEQUENTLY THE MOTOR HAD TO BE REPLACED. THE PASSENGER SIDE SLIDING DOOR CAME OFF TRACK, THE DRIVERS SIDE DOOR HANDLE FELL OFF AND THE BACK WINDOW LATCH. THE ACCELERATOR BECAME STUCK AND THE VEHICLE WENT OUT OF CONTROL. THE CONSUMER HIT HER PORCH AND A TREE. THE CONSUMER WAS TOLD A RECALL HAD BEEN ISSUED REGARDING THE STICKING OF THE THROTTLE.
NHTSA complaint #10196910 — an unverified report by a vehicle owner.
at 21,866 milesBolton, MS
ENGINE AND ENGINE COOLING:ENGINE
2005 SEDONA CHECK ENGINE LIGHT ILLUMINATED, SPARK PLUGS WERE REPLACED. CONSUMER ALSO EXPERIENCED PROBLEMS WITH THE GEAR SHIFT, THROTTLE AND BRAKES LOCKED UP. *TS PREVIOUSLY RESPONDED ON 12-15-06 BY AAE DUPLICATE LETTER THE MASTER CYLINDER IN THE CONSUMER VEHICLE HAD TO BE REPLACED. THE PART HAD BEEN RECALLED (RECALL NUMBER 05V329000) BUT THE DEALER REFUSED TO REPLACE IT. THE CONSUMER REQUESTED REIMBURSEMENT FORM THE MANUFACTURER.
NHTSA complaint #10177481 — an unverified report by a vehicle owner.
at 2,100 milesPittsburgh, PA
ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE DRIVING 70 MPH ON THE HIGHWAY, THE VEHICLE STALLED WITHOUT WARNING. IT WAS PUSHED OFF THE ROAD AND RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER. THIS OCCURRED TWICE. THE FIRST TIME THE DEALER REWORKED THE GROUNDS TO THE FRONT AREA MODULE. AFTER THE SECOND OCCURRENCE THE DEALER REPLACED THE THROTTLE POSITION SWITCH. 2005 KIA SEDONA . *AK UPDATED 10/30/2006 -THE VEHICLE STALLED A THIRD TIME AND THE VEHICLE WAS TOWED TO THE DEALER. THE VEHICLE IS STILL AT THE DEALER BECAUSE THAT CANNOT FIND THE CAUSED OF THE STALLING. THE PASSENGER SIDE SLIDING DOOR WOULD NOT STAY CLOSED.
NHTSA complaint #10170364 — an unverified report by a vehicle owner.
Dale, TX
ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO DEALERS WHERE THEY DETERMINED THE CYLINOID VALVE WAS STUCK IN THE CLOSED POSITION. THE CYLINOID WAS REPAIRED AND THE NEXT DAY THE ENGINE LIGHT ILLUMINATED AGAIN. WHEN THE DEALERS ALERT, THEY ADVISED THE VEHICLE TO BE TAKEN TO AN INDEPENDENT AUTO SHOP. THE INDEPENDENT AUTO SHOP ALSO DIAGNOSED THE PROBLEM AS THE CYLINOID VALVE WAS BEING STUCK IN THE CLOSED POSITION. WHEN THE CONTACT RETURNED TO DEALERS, THE DEALERS YELLED DIRECTING THE CONTACT TO GET OFF OF THE PROPERTY. NO FURTHER SERVICE WAS PROVIDED TO VEHICLE.
NHTSA complaint #10160621 — an unverified report by a vehicle owner.
Queen Creek, AZ
ENGINE AND ENGINE COOLING
ON 2 SEPARATE OCCASIONS, MY NEW 2005 KIA SEDONA, WITH 4300 MILES ON IT, HAS SHUT DOWN WHILE TRAVELING THE 1ST TIME AT AROUND 40 MPH, AND THE LATEST TIME TRAVELING DOWN I10 OUTSIDE OF TUCSON, AZ WITH 3 KIDS AND 2 OTHER ADULT PASSENGERS, TRAVELING AT ABOUT 65 MPH. WE PULLED TO THE SIDE OF THE ROAD AND TRIED TO RESTART CAR. AFTER 5-10 MINUTES, THE CAR RESTARTED, WAS PUT IN DRIVE, AND MOVED A FEW FEET BEFORE SHUTTING DOWN AGAIN. THIS TIME IT DIDN'T RESTART AND WE TRIED TO CALL THE 800 TOW NUMBER THAT KIA GAVE US. WE COULDN'T GET THROUGH TO ANYONE, SO THE AZ HIGHWAY PATROL GOT A TOW TRUCK THERE IN 5 MINUTES. NOT ONLY ARE WE OUT 300.00 FOR THE COST OF THE TOW, BUT IT HAS BEEN SITTING AT THE DEALERSHIP SINCE 08/22/2005. THEY SAID THAT THEY WON'T GIVE US A RENTAL CAR SO WE HAD TO RENT ONE OURSELVES AT THE DEALERSHIP. I SPOKE TO THE MANAGER JOHN ON THE SATURDAY FOLLOWING AND HE SAID HE DIDN'T KNOW WHAT THE DIAGNOSIS WAS AND THERE WAS NOBODY IN SERVICE ON SATURDAY, BUT HE WOULD CALL ME ON MONDAY MORNING(TODAY) AND HAVE SOMEONE "ON IT" FIRST THING IN THE MORNING. I RECEIVED NO CALL. I CALLED AROUND 5:00 PM TO FIND IT WAS JOHN'S DAY OFF AND HE WOULD BE RETURNING TUESDAY MORNING. I WAS THEN TRANSFERRED TO A "SERVICE TECH" WHO PULLED UP ON HIS COMPUTER THE DIAGNOSTIC OF MY CAR. HE SAID THAT THEY HAD OR IS SUPPOSED TO ORDER A NEW REAR ENGINE MOUNT. HE SAID THAT HE DIDN'T KNOW HOW LONG THE PART WOULD BE BECAUSE IT LOOKED LIKE THEY HAD TO GET IT FROM JAPAN(HQ), AND ALSO DIDN'T KNOW HOW LONG IT WOULD TAKE TO INSTALL OR WHY THAT WOULD BE MAKING THE CAR SHUT DOWN. I AM VERY CONCERNED ABOUT THE WHOLE SITUATION, AND DON'T FEEL COMFORTABLE DRIVING A CAR THAT NEEDS TO HAVE A PART REPLACED AFTER 4000 MILES, THAT KEEPS THE ENGINE FROM FALLING OFF THE FRAME OF MY CAR, ESPECIALLY WITH INFANTS IN MY CAR. PLEASE ADVISE ME ON MY RIGHTS(IF ANY), AND CONTACT ME ASAP AT THE PHONE NUMBER PROVIDED. THANKS FOR ANY HELP AND CONCERN.
NHTSA complaint #10134684 — an unverified report by a vehicle owner.