11 of the 1,297 complaints about the 2013 KIA Sorento are about the suspension — 1% of everything reported for this model year. Half of the failures with a mileage on record happened before 50,089 miles.
11
Complaints
1
Crashes
0
Fires
0
Injuries
Filed with NHTSA, in their own words.
SUSPENSION
Rear Subframe rust, sudden excessive suspension instability and excessive vibration while driving. A “recall” issue in UK but not the US ??
NHTSA complaint #11736847 — an unverified report by a vehicle owner.
SUSPENSION
Kia failed to take accountability for rods related to oil pan and engine damage defect on this vehicle. Did not offer other safety options and did not give any warning signs. I have ALL my receipts and maintenance on vehicle that I DID Maintain my vehicle responsible and this was a Kia vehicle safety issue on manufacturing. I did not receive any warning or lights on my dashboard and I have all my oil change receipts. Please see all attached documents for my complaint. All Kia customer service was concerned with was warranty when this is a manufacturing product defect of this car not being put together properly and my vehicle has been serviced over years at a Kia dealership and no one has ever told me my vehicle was not maintained. Kia corporation won't even investigate or even move forward in any direction even with all my receipts reports and evidence to submit my claims are true.
NHTSA complaint #11652979 — an unverified report by a vehicle owner.
SUSPENSION
I JUST HAD TO REPLACE THE LOWER BALL JOINTS IN MY 2013 SORENTO SX WITH ONLY 60,000 MILES ON IT. THEY WERE IN BAD SHAPE, AND MADE NOISES WHEN TURNING CORNERS OR GOING OVER BUMPS. BALL JOINTS SHOULD LAST FAR LONGER THAN THIS. I SEE MANY CANADIAN SORENTOS HAD A BALL JOINT RECALL. BRAKES ARE SPONGY, TOO. I HAVE REPLACED THE BRAKES, AND HAD THE FLUID CHECKED FOR AIR, BUT STILL NOT A SOLID FEEL TO IT.
NHTSA complaint #11316521 — an unverified report by a vehicle owner.
SUSPENSION
AS I WAS TRYING TO PARK I PUT THE CAR IN REVERSE AND APPLY THE BREAK AND PUT IT DOWN INTO DRIVE AS I DROPPED IT TO DRIVE I HEARD A LOUD BANG. ONCE THE BANG HAPPEN THE FRONT LEFT DRIVER'S TIRE SEIZED UP CAR STARTED ACCELERATED BUT WE'RE NOT GOING ANYWHERE THE RIGHT TIRE FACING FORWARD THE LEFT TIRE FACING 45 TO THE WEST. AFTER FURTHER EXAMINATION IT LOOKS LIKE THE AXLE HAD BEEN RIPPED RIPPED FROM THE TRANSMISSION AS THERE WAS NOTICEABLY TRANSMISSION FLUID ON THE AXLE
NHTSA complaint #11140113 — an unverified report by a vehicle owner.
SUSPENSION
NO OIL LEAK BUT EVERY OIL CHANG THERE IS NO OIL STEERING IS JUST NOT RIGHT
NHTSA complaint #11139478 — an unverified report by a vehicle owner.
SUSPENSION
I HAVE REPEATEDLY CONTACTED KIA CORPORATE AND THE DEALERSHIP REGARDING AN AXLE ISSUE. IT IS THE SAME EXACT ISSUE THAT NHSTA HAS ISSUED A RECALL NOTICE FOR 2014 MODEL VEHICLES. MY AXLE IS IN JEOPARDY OF FRACTURING - COMPANY WILL NOT REPAIR THE ISSUE BECAUSE THEY SAY 2013S AREN'T COVERED. SUMMARY: KIA MOTORS CORP. IS RECALLING CERTAIN MODEL YEAR 2014 FRONT WHEEL DRIVE SORENTO VEHICLES MANUFACTURED JANUARY 7, 2013, THROUGH MARCH 12, 2013; AND EQUIPPED WITH 2.4 LITER ENGINES. DUE TO A MANUFACTURING ISSUE, THE RIGHT FRONT AXLE SHAFT MAY FRACTURE.
NHTSA complaint #11052009 — an unverified report by a vehicle owner.
SUSPENSION:FRONT:HUB
TL* THE CONTACT OWNS A 2013 KIA SORENTO. THE CONTACT STATED THAT THE ABS WARNING INDICATOR AND TWO OTHER WARNING INDICATORS RANDOMLY FLASHED. IN ADDITION, THERE WAS AN ABNORMALLY LOUD KNOCKING NOISE THAT OCCURRED RANDOMLY. THE DEALER REPLACED THE TWO REAR WHEEL HUB ASSEMBLIES, BUT WAS UNABLE TO REPLICATE AND DIAGNOSE THE ENGINE ASSEMBLY FAILURE. THE DEALER KEPT THE VEHICLE FOR A DAY AND TEST DROVE THE VEHICLE, BUT PROVIDED NO SOLUTION. THE DEALER STATED THAT THE MANUFACTURER WAS AWARE AND THERE WERE SEVERAL TSB ALERTS. THE MANUFACTURER HAD NOT PROVIDED A REPAIR SOLUTION. THE APPROXIMATE FAILURE MILEAGE WAS 40,178.
NHTSA complaint #10915924 — an unverified report by a vehicle owner.
SUSPENSION
THE TRAFFIC LIGHT FOR MY DAUGHTER'S VEHICLE TURNED GREEN. SHE PROCEEDED INTO THE INTERSECTION. AND ENDED UP CRASHING INTO THE PASSENGER SIDE OF ANOTHER VEHICLE THAT RAN THR RED LIGHT. MY DAUGHTER'S VEHICLE SUSTAINED HEAVY DAMAGE TO THE ENTIRE FRONT END . HOWEVER THERE WAS NO AIRBAG DEPLOYMENT. WE ARE VERY CONCERNED DUE TO THE AMOUNT OF DAMAGE DONE TO THE VEHICLE . AND WE WISH TO PUT IT ON REPORT SO THAT SOMEONE CAN INVESTIGATE IF THERE MAY BE A DEFECT IN THE AIRBAG SYSTEM.
NHTSA complaint #10605721 — an unverified report by a vehicle owner.
SUSPENSION
RADIO AND CAMERA SYSTEM SUDDENLY STOPS WORKING. WHEN YOU TURN ON THE AIR CONDITIONER COMES A STRONG ODOR AS "SILICONE" THIS HAPPENS THE FIRST TIME THAT I TURN ON THE AIR CONDITIONER IN THE DAY. THE VEHICLE IS VERY UNSTABLE AND VERY SENSITIVE TO UNEVEN ROADS. SHAKES A LOT AND MOVES A LOT. I WORRY ABOUT YOUNG CHILDREN AND THEIR HEADS MOVE TOO MUCH IN THE CAR SEAT FOR THESE SUDDEN MOVEMENTS.
NHTSA complaint #10543793 — an unverified report by a vehicle owner.
SUSPENSION
TL* THE CONTACT OWNS A 2013 KIA SORENTO EQUIPPED WITH KUMHO SOLUS KL21 TIRES, SIZE 235/60/18. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE FRONT END OF THE VEHICLE AND THE STEERING WHEEL STARTED SHAKING ERRATICALLY. THE VEHICLE WAS TAKEN TO THE DEALER. THE MECHANIC STATED THAT THE VEHICLE NEEDED AN ALIGNMENT AND A WHEEL BALANCE. THE MANUFACTURER WAS NOT NOTIFIED. THE DOT NUMBER WAS NOT AVAILABLE. UPDATED 10/29/13
NHTSA complaint #10543490 — an unverified report by a vehicle owner.
SUSPENSION
VEHICLE ARRIVED FROM FACTORY WITH IMPROPER CAMBER SETTING ON FRONT SUSPENSION. CAMBER IS NOT ADJUSTABLE. PER ALIGNMENT SPECIALIST, STRUTS WILL HAVE TO BE NOTCHED TO SET CAMBER PROPERLY. KIA OF AMERICA REFUSES TO FIX THE ISSUE, RESULTING IN ABNORMAL TIRE WEAR AND POOR VEHICLE HANDLING CHARACTERISTICS AT SPEED.
NHTSA complaint #10537580 — an unverified report by a vehicle owner.