2014 KIA Sorento window and wiper problems

VISIBILITY/WIPER

The paint on my 2014 Kia Sorento (Snow White Pearl) is peeling and delaminating across multiple areas of the vehicle, including the roof and side panels. In several areas the paint has detached completely, exposing bare metal, and rust has begun forming on the roof. The condition appears to be progressively worsening and does not appear consistent with normal wear or isolated paint damage. The affected areas are available for inspection. The peeling paint may create a road or visibility hazard if pieces detach while the vehicle is in motion. In addition, the exposed metal and developing rust on the roof and upper body areas may affect long-term structural integrity over time. This appears to be a widespread issue affecting similar Kia Sorento vehicles with Snow White Pearl paint.

NHTSA complaint #11737163 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The low beam headlights are very dim at night time. The inside reflective coating of the projector headlights has deteriorated over time.

NHTSA complaint #11524930 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

While driving on the road , sliding sunroof glass just cracked and shattered with loud sound. There was no prior damage to the sunroof nor any debris from the road that hit the car or the sunroof at the time of incident. My daughter was driving the car and was lucky that no she did not get any injuries as the sunroof shade was closed and all the shattered glass fall on the shade and not inside the car and on her face and the body.

NHTSA complaint #11460604 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Headlights automatically turn off while driving.

NHTSA complaint #11456253 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

WHILE DRIVING THE HOOD UNLATCHED AND WE WERE UNABLE TO SEE

NHTSA complaint #11352001 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 35 MPH, THE PANORAMIC SUN ROOF EXPLODED WITHOUT WARNING OR AN IMPACT OCCURING. THE CONTACT STATED THAT GLASS ENTERED HIS EYES. HE FLUSHED HIS EYES WITH WATER. THERE WERE NO INJURIES. THE CONTACT CALLED WESELOH KIA CARLSBAD (5331 PASEO DEL NORTE, CARLSBAD, CA 92008, 760-710-0801) WHO STATED THAT GLASS WAS NOT COVERED UNDER THE WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 86,000.

NHTSA complaint #11288860 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING APPROXIMATELY 70 MPH, A LOUD EXPLOSION SOUND WAS HEARD AS THE SUN ROOF SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT GLASS SHOP RECOMMENDED BY THE INSURANCE COMPANY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND CASE NUMBER: 12745485 WAS OPENED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.

NHTSA complaint #11102141 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

SUN ROOF EXPLODED WHILE NORMAL DRIVING ON INTERSTATE HWY 40. HAVE POLICE REPORT #P18013783 FROM RALEIGH, NC POLICE DEPARTMENT.

NHTSA complaint #11080122 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DRIVING DOWN HIGHWAY AND SUNROOF EXPLODED. NO CARS OR OVERPASS NEARBY AND NO OBJECT SEEN OR FOUND TO HAVE HIT SUNROOF. SUNROOF APPEARS TO HAVE EXPLODED OUTWARD AS THERE IS VERY LITTLE GLASS TRAPPED IN THE SUNROOF SCREEN WHICH WAS CLOSED WHEN THE SUNROOF EXPLODED. WEATHER WAS A MIX OF RAIN AND SNOW AND TEMPERATURE WAS APPROXIMATELY 34 DEGREES.

NHTSA complaint #11056323 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 65 MPH, THE PANORAMIC SUN ROOF EXPLODED. THE CONTACT HEARD A LOUD BANGING NOISE PRIOR TO THE EXPLOSION. THE VEHICLE WAS TAKEN TO LEV KIA OF FRAMINGHAM IN FRAMINGHAM, MASSACHUSETTS WHERE IT WAS ASSUMED THAT A ROCK MAY HAVE STRUCK THE GLASS AND CAUSED THE EXPLOSION. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

NHTSA complaint #11040009 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

TL* THE CONTACT OWNS A 2014 KIA SORENTO. WHILE DRIVING 65 MPH, THE PANORAMIC SUN ROOF EXPLODED. THE CONTACT HEARD A LOUD BANGING NOISE PRIOR TO THE EXPLOSION. THE VEHICLE WAS TAKEN TO LEV KIA OF FRAMINGHAM IN FRAMINGHAM, MASSACHUSETTS WHERE IT WAS ASSUMED THAT A ROCK MAY HAVE STRUCK THE GLASS AND CAUSED THE EXPLOSION. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 33,000.

NHTSA complaint #11040009 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE PANORAMIC ROOF FIXED PANEL IS SHATTERED. WHEN WE RETURNED HOME FROM CHURCH, WE HEARD A RATTLING NOISE AND OPENED THE PANEL AND SAW THE ENTIRE BACK PANEL IS SHATTERED WITH PIECES OF GLASS SHARDS IN THE BACK SEAT. LOOKING AT THE TOP OF THE CAR THE GLASS WAS ACTUALLY SEPARATING FROM THE FRAME WHICH COULD NOT HAVE BEEN CAUSED BY ROCK, HAIL OR ANYTHING ELSE BUT FAULTY MANUFACTURING. I CONTACTED KIA GROSSINGER DEALERSHIP AND WAS ADVISED TO BRING IN THE CAR FOR THEM TO LOOK AT AND DETERMINE THE CAUSE. I ADVISED THEM FOR SAFETY REASONS I WOULD NOT DRIVE THE CAR AND WOULD BE WILLING FOR THEM TO PICK IT UP AND GET A LOANER. THEY ADVISED THIS WASN'T FEASIBLE. I THEN CALLED KIA CUSTOMER CARE AND THEY HAVE TAKEN MY CLAIM K3444320 TO ADDRESS THE DEALERSHIP'S INABILITY TO DETERMINE CAUSE, REIMBURSE THE GLASS DEALER THROUGH THE WARRANTY AND ACKNOWLEDGE THE DEFECT AND DO A RECALL.

NHTSA complaint #10980300 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

I AM REPORTING MY PANORAMIC SUNROOF EXPLODING ON MY 2014 KIA SORENTO SXL. I WAS DRIVING ON A VERY SMOOTH INTERSTATE HIGH WAY IN THE MORNING WITH NO TRAFFIC AROUND ME. I WAS TRAVELING AT 70MPH AND IT WAS MORNING ABOUT 60 DEGREES. I WAS ON THE PHONE WITH MY WIFE AND HEARD A LOUD SOUND (SOUNDED LIKE A GUNSHOT) AND THEN IT STARTED RAINING DOWN GLASS AROUND ME. AS I STATED, I WAS ON THE ROAD AND THERE WAS NOT ANOTHER VEHICLE AROUND ME. ONCE I MANAGED TO PULL OVER TO INSPECT WHAT HAD HAPPENED I NOTICED THAT THERE WAS MOST OF MY SUNROOF INSIDE THE CAR AND THE REST OF THE GLASS THAT REMAINED WAS FACING UPWARD WHICH I THOUGHT WAS ODD.

NHTSA complaint #10943938 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

I AM REPORTING MY PANORAMIC SUNROOF EXPLODING ON MY 2014 KIA SORENTO SXL. I WAS DRIVING ON A VERY SMOOTH INTERSTATE HIGH WAY IN THE MORNING WITH NO TRAFFIC AROUND ME. I WAS TRAVELING AT 70MPH AND IT WAS MORNING ABOUT 60 DEGREES. I WAS ON THE PHONE WITH MY WIFE AND HEARD A LOUD SOUND (SOUNDED LIKE A GUNSHOT) AND THEN IT STARTED RAINING DOWN GLASS AROUND ME. AS I STATED, I WAS ON THE ROAD AND THERE WAS NOT ANOTHER VEHICLE AROUND ME. ONCE I MANAGED TO PULL OVER TO INSPECT WHAT HAD HAPPENED I NOTICED THAT THERE WAS MOST OF MY SUNROOF INSIDE THE CAR AND THE REST OF THE GLASS THAT REMAINED WAS FACING UPWARD WHICH I THOUGHT WAS ODD.

NHTSA complaint #10943938 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

AS I WAS DRIVING INTO MY DAUGHTERS DRIVEWAY APPROX. 5-10 MPH I HEARD A LOUD POP AND THEN GLASS RAINING DOWN FROM THE PANORAMIC SUNROOF ONTO THE BACK SEAT OF THE VEHICLE. ALL THE WINDOWS AND SUNROOF WERE CLOSED AT THE TIME OF THE OCCURRENCE. ONLY THE REAR PORTION OF THE GLASS ROOF SHATTERED, THE FRONT GLASS REMAINED IN TACK.

NHTSA complaint #10713177 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

DRIVING ON THE FREEWAY THIS MORNING I HEARD A VERY LOUD NOISE AND THEN MY SUNROOF SHATTERED. IT WAS THE BACK PORTION OF THE PANORAMIC SUNROOF AND IT COMPLETELY SHATTERED. SOME SMALL GLASS PARTICLES FELL INTO THE CAR, BUT MOST OF THE GLASS STAYED ATTACHED. I PULLED OVER AND CALLED HWY PATROL THINKING SOMEONE MUST HAVE THROWN SOMETHING AT MY CAR. I WAS NOT CLOSE TO ANY OTHER VEHICLES. MAYBE IT WAS ALREADY COMPROMISED BY A ROCK CHIP OR SOMETHING?? THANK GOODNESS MY BABY WAS NOT WITH ME AS HER CAR SEAT IS DIRECTLY BELOW THE SUNROOF. I TOOK IT TO THE DEALERSHIP AND IT WILL COST $2300 TO FIX. I AM NOW IN A RENTAL FOR 4-5 DAYS WHILE IT IS REPAIRED.

NHTSA complaint #10680978 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

WE WERE DRIVING WHEN SUDDENLY THE SUNROOF EXPLODED VIOLENTLY AND ALL GLASS FELL ON US.

NHTSA complaint #10679469 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

AT AROUND 0400 PM WE WERE DRIVING EAST ON HWY 50 ABOUT FIFTEEN MILES OUTSIDE OF PUEBLO CO JUST PAST THE TURN OFF TO THE PUEBLO CHEMICAL DEPOT HEADED TO LA JUNTA. THERE WAS NO TO LITTLE TRAFFIC, WE HEARD A LOUD BANG OR POP THAT SCARED US BOTH AND MADE US DUCK FOR COVER. MY WIFE QUICKLY PULLED TO THE SIDE OF THE ROAD WHERE I GOT OUT TO INSPECT THE CAR AND FOUND THE SUNROOF HAD LITERALLY BLOWN OUT, SHATTERED INTO TINY PIECES. THERE WAS NO FOREIGN OBJECTS OR ROCKS, IT JUST SPONTANEOUSLY BLEW OUT. WE DISCUSSED WHAT WE SHOULD DO AS WE WERE A LONG WAYS FROM HOME. WE CALLED THE DEALER AND EXPLAINED WHAT HAD HAPPENED THEY SAID THEY WOULD REPAIR IT UNDER WARRANTY WE JUST NEEDED TO GET THERE. WE TOLD THEM WE WOULD NEED A LOANER AND THEY SAID THEY WOULDN'T BE ABLE TO DO THAT TONIGHT, SO WE HAD TO TAKE IT HOME FOR THE NIGHT AND TAKE IT BACK IN THE MORNING, ONLY PROBLEM WAS THE WIND WAS BLOWING SHARDS OF GLASS AROUND THE INTERIOR OF THE CAR, VERY UNSAFE. WE GET HOME AND FIND OUT ON-LINE THAT THERE IS A PROBLEM WITH THIS ON THE SORENTO'S, THIS GUY OBVIOUSLY KNEW OF IT AND DIDN'T OFFER TO HAVE IT TOWED OR TO HELP US WITH A LOANER SO NOW WE WILL HAVE TO HAVE IT TOWED THERE BECAUSE ITS TO DANGEROUS TO DRIVE. ...UPDATED 03-11-15 *BF UPDATED 6/18/2015

NHTSA complaint #10663001 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

APPROXIMATELY 5 SECONDS AFTER THE VEHICLE IS INITIALLY PLACED INTO REVERSE GEAR, AND WHILE THE VEHICLE IS LIKELY ALREADY IN REVERSE MOTION, THE BACKUP CAMERA GOES BLACK FOR 2-3 SECONDS (AND CONSEQUENTLY, THE DRIVER IS BLIND) WHILE THE CAMERA IS APPARENTLY SWITCHING ON THE GUIDE LINE OVERLAYS.

NHTSA complaint #10649171 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

WAS DRIVING VEHICLE ON FREEWAY WHEN SUNROOF SPONTANEOUSLY SHATTERED, CAUSING A HUGE HOLE & GLASS TO RAIN DOWN INTO CAR. NO ROCK OR ROADWAY DEBRIS WAS OBSERVED TO BE A FACTOR.

NHTSA complaint #10615682 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

WHILE DRIVING ON THE HIGHWAY GOING APPROXIMATELY 70 MPH THE FRONT PORTION OF OUR 2014 KIA SORENTO SUNROOF JUST EXPLODED, IT SOUNDED LIKE A SHOTGUN WENT OF IN THE CAR, LUCKILY WE HAD THE INTERIOR SUN SHADE CLOSED WHICH KEPT THE GLASS FROM COMING INSIDE...UPDATED 07/01/14 *BF THE CONSUMER NO LONGER OWNS THE VEHICLE. UPDATED 07/03/14 UPDATED 1/12/2014

NHTSA complaint #10598336 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

WHILE DRIVING ON THE HIGHWAY WITH NO OTHER CARS NEAR, THE GLASS SUNROOF ABOVE THE DRIVERS HEAD EXPLODED LEAVING A BOWLING BALL SIZED HOLE IN THE MIDDLE OF THE GLASS TOP. NOTHING HIT THE TOP, IT EXPLODED OUTWARD WITH FORCE....UPDATED 04-30-14 *BF UPDATED 10/1/2014

NHTSA complaint #10579474 — an unverified report by a vehicle owner.

VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR

TL* THE CONTACT OWNS A 2014 KIA SORENTO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, BOTH SIDE MIRRORS INDEPENDENTLY ADJUSTED INWARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.

NHTSA complaint #10575370 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

WE WERE DRIVING ON INTERSTATE 540 N, 70 MPH, NORMAL DRIVING CONDITIONS, AND LIGHT TRAFFIC WHEN THE SUNROOF EXPLODED. IT SOUNDED LIKE WE HAD BEEN HIT BY ANOTHER VEHICLE OR SOMETYPE OF EXPLOSION. I IMMEDIATELY LOOKED IN THE REAR VIEW MIRROR TO SEE A LARGE PIECE OF DARK GLASS FLYING OFF FROM THE TOP OF MY CAR. THE INSIDE SHADE WAS CLOSED, NO GLASS ENTERED INSIDE THE VEHICLE. WE PULLED OFF AT THE ROAD AND DISCOVERED A LARGE HOLE IN THE MIDDLE OF THE FIRST SUNROOF. THE REMAINING PORTION OF THE FIRST SUNROOF IS SHATTERED. WE WERE NOT FOLLOWING A VEHICLE, I DO NOT BELIEVE THIS WAS CAUSED BY A ROCK OR ROAD DEBRIS. THE OTHER PARTS OF THE GLASS ROOF SEEM OK, THIS WAS JUST THE SUNROOF THAT IS OVER THE FRONT SEATS.

NHTSA complaint #10564638 — an unverified report by a vehicle owner.

VISIBILITY:SUN/MOON ROOF ASSEMBLY

SUNROOF SHATTERED WHILE DRIVING ON I-35 NORTH. WE HAVE KIDS ON BOARD WHILE THAT HAPPENED. IT SOUNDED LIKE A GUN FIRE WHEN IT HAPPENS. WE CAN PROVIDE YOU THE PHOTOS.

NHTSA complaint #10551689 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

THE TWO REAR, FIXED WINDOWS LEAKED WHILE THE VEHICLE WAS IN A TOUCHLESS CARWASH. THE DEALERSHIP AND SERVICE DEPARTMENT HAVE BEEN NOTIFIED AND ARE HAVING A GLASS EXPERT INSPECT THE TRIM AND SEAL. THE CAUSE OF THE LEAKS IS CURRENTLY UNKNOWN.

NHTSA complaint #10550099 — an unverified report by a vehicle owner.

VISIBILITY

CAME OUT TO FIND THAT OVERNIGHT THE PIECE OF GLASS ABOVE THE WINDSHIELD AND BETWEEN THE SUNROOF WAS SHATTERED ENTIRE WIDTH OF WINDSHIELD. THERE ARE NO ROCK CHIPS AND CAR WAS NOT MOVING. CAR IS KEPT IN THE GARAGE. READING ON THE INTERNET, I BELIEVE THE PROBLEM WAS CAUSED BY A TENSION FRACTURE. THERE HAVE BEEN MANY CASES OF THIS REPORTED FOR THE KIA SORENTO WITH THE SUNROOF ITSELF SHATTERING. (THIS WAS NOT THE SUNROOF, BUT THE GLASS PIECE IN FRONT OF IT.)

NHTSA complaint #10549790 — an unverified report by a vehicle owner.