103 of the
1,034 complaints about the 2017 KIA Sorento are about the
other systems — 10% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
19,000 miles.
I am writing to escalate an unresolved issue regarding a Voluntary Emissions Service Campaign performed on my vehicle at Bulldog Kia on July 14, 2026. Shortly after leaving the dealership, my Check Engine Light illuminated. An independent mechanic scanned the vehicle and confirmed that the active fault code directly relates to the components/logic altered during the corporate emissions campaign. I have called the dealership multiple times over the last few weeks and left voicemails for two different service representatives, but my calls are being ignored. I also contacted Kia corporate customer service who responded saying that they could not do anything and that I needed to continue contacting the local dealership (Bulldog Kia). From what I understand this could be a safety issue because it prevents me from being alerted to other safety issues that would trigger the check engine light, and there are also ways in which this could potentially cause the vehicle to slow way down or stop running while driving. As noted above the dealer has been unresponsive to my repeated contact attempts and the check engine light remains illuminated.
NHTSA complaint #11755257 — an unverified report by a vehicle owner.
San Tan Valley, AZ
UNKNOWN OR OTHER
Sunroof/Moonroof After a stop light, while driving at less than 30mph, sunroof/moonroof exploded outwards. There were no surrounding cars in front or beside or in other lane direction. It was not hot or cold out. Evening time. No weather issues. If the fabric shade screen had not been closed all the glass would have fallen all over driver. There was no warning of any kind. Glass just exploded outward into a point like a mountain peak. Then glass started falling inwards into car. Took to dealership, had insurance company evaluate for repairs, insurance approved repairs performed by dealership. Dealership service writers said this has happened on other kia's.
NHTSA complaint #11741701 — an unverified report by a vehicle owner.
Lees Summit, MO
UNKNOWN OR OTHER
I am submitting a safety complaint regarding a **2017 Kia Sorento SXL** equipped with a **3.3L Lambda V6 engine**, which experienced **sudden and catastrophic engine failure** at approximately **137,000 miles**. Prior to failure, the vehicle exhibited **progressively worsening engine knocking and vibration**, indicating internal engine damage. Despite these warning signs, the failure occurred **abruptly while driving at highway speed**, resulting in a **sudden loss of power**. This incident created an **immediate safety hazard**, as I was traveling in active traffic and was forced to quickly maneuver to avoid surrounding vehicles. The unexpected loss of propulsion significantly increased the risk of a collision. The nature of the failure appears to be consistent with **internal engine component failure (such as connecting rod bearing failure)**, which is not typical for a properly maintained modern engine at this mileage. Importantly, my vehicle was manufactured in **November 2016**, placing it within an early production period for this engine. There is evidence from technical service information and consumer reports suggesting a **pattern of premature internal engine failures** in this engine family, particularly involving **rod bearing wear leading to catastrophic failure**. This raises concern that the issue may represent a **systemic defect** rather than normal wear and tear. I am concerned that other vehicles with this engine may experience similar failures **without sufficient warning**, potentially resulting in dangerous driving situations, especially at highway speeds. I am requesting that NHTSA: • Review this incident as a **potential safety-related defect** • Evaluate whether similar complaints exist involving the **3.3L Kia Lambda V6 engine** • Determine if an **investigation or recall** is warranted I am able to provide supporting documentation, including maintenance records, diagnostic findings, and repair estimates upon request.
NHTSA complaint #11728003 — an unverified report by a vehicle owner.
Brooklyn, NYFire
UNKNOWN OR OTHER
On [XXX] at [XXX] my vehicle caught fire while it was driving on [XXX] in New Jersey. The vehicle had approximately 120,000 miles at the time. The fire appeared to start under the vehicle on the driver side. Prior to the fire, there was no issues or lights on the dash and nothing appeared while driving. The fire resulted in my whole car being totaled and towed away to a yard. I am concerned this fire may have been caused by a mechanical or electrical defect and poses a serious safety risk. I am requesting that this incident be reviewed and investigated for potential safety defects or recall. Name : [XXX] Phone: [XXX] Email: [XXX] Address : [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11721696 — an unverified report by a vehicle owner.
Chandler, IN
UNKNOWN OR OTHER
I am writing to formally express my concern regarding the paint on my 2017 Kia, which has begun peeling and coming off prematurely. I have raised this issue multiple times with my local Kia dealership and inquired about possible warranty coverage or repair options, as paint deterioration of this nature should not be occurring. I have also become aware of numerous similar complaints from other Kia owners experiencing the same issue with white paint, which suggests this may be a broader quality concern. Unfortunately, despite repeated discussions, the dealership has consistently dismissed my concerns and advised that the paint warranty has expired, without offering any alternative solutions or escalation options. I specifically asked the dealership whether they could contact Kia directly to request an exception or goodwill repair due to the nature of the issue, but I was told this would not be done. I am reaching out to you directly in hopes that this matter can be reviewed at a higher level. I would appreciate the opportunity to evaluate this concern and advise whether assistance, repair, or an exception can be made. My intention is to resolve this matter amicably, and I wanted to bring it to your attention before pursuing a formal complaint. Thank you for your time and consideration. I look forward to your response. Sincerely, [XXX] Sent from my iPhone INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11710807 — an unverified report by a vehicle owner.
San Diego, CA
UNKNOWN OR OTHER
1. The Snow White Paint is lifting and peeling in all areas of the vehicle. 2. The engine, despite proper care and maintenance, is seizing occasionally upon starting the vehicle. 3. Auto Braking System and Lane Departure turns off at random
NHTSA complaint #11708907 — an unverified report by a vehicle owner.
Longview, TX
UNKNOWN OR OTHER
At night when I am driving, the headlight goes off. The light switch does not work on some settings. I never know when or where this dangerous situation is going to happen. Therefore, I try to avoid driving at night, as much as possible. This problem was addressed to Kia more than a year ago. They keep saying that they don't see a problem.
NHTSA complaint #11702711 — an unverified report by a vehicle owner.
Sarasota, FL
UNKNOWN OR OTHER
ABS Module. could catch on fire at any time It has been confirmed with the dealership And Another auto Independent service shop. It has been inspected by Kia sunset dealership In an automotive independent service shop. that Found brake fluid in the harness Going to the a b s module shorting out and melting connections creating miscommunication with other modules. That when. found there was a recall on this. Tge Warning lights was ABS module, engine light. Tire pressure light. My speedometer didn't work. My odometer didn't work. And air conditioner didn't work, getting the car out of park. And the airbag light came on. Some lights came in june. I had to pay for the part up front to get it fixed. It going into the shop soon to fix the ABS Module.
NHTSA complaint #11698115 — an unverified report by a vehicle owner.
Richmond, TX
UNKNOWN OR OTHER
Panoramic sunroof sunshade has detached on one side and is hanging down, affecting visibility.
NHTSA complaint #11697787 — an unverified report by a vehicle owner.
Tucson, AZ
UNKNOWN OR OTHER
I came to this website because it was suggested to me to look for a recall. While there is an active recall with my car, the interesting part to me is the fact that the issues I'm having with my car match a recall for the same model as mine, just a different spec. To me that seems odd, I'd have the same type issues... I was wondering how to get this examined.
NHTSA complaint #11689589 — an unverified report by a vehicle owner.
Springfield, GA
UNKNOWN OR OTHER
Oil consumption
NHTSA complaint #11677743 — an unverified report by a vehicle owner.
Senoia, GA
UNKNOWN OR OTHER
Paint peeling on hood and roof
NHTSA complaint #11667513 — an unverified report by a vehicle owner.
Kings Mountain, NC
UNKNOWN OR OTHER
The car is a 2017 Kia Sorento with approximately 73,000 miles. We have always had the oil changed at the Kia dealership. A month after the last time I had it changed (1/2025) we were going on a trip so my dad checked the oil. There was no oil in it. Since then we have been having to put oil in it about once a month or so because it runs out. It is not leaking anywhere and no oil light comes on when it does run out. The oil is disappearing. The oil is burning internally. I am having difficulties with the dealership in addressing the oil consumption issue, even when it's a known problem. This last time I spoke with Robert at Kia Ramada in Shelby NC. They want me to pay for them to look at it and then said they would write up a report to see if corporate would cover it. I feel like since this is a known issue I shouldn’t have to pay for them to look at or diagnose it. He said it would not be covered unless the engine locked up. Well if I keep driving it and don’t keep putting oil in it, it will lock up. I’d rather you fix the issue than have to put in a whole new motor. Please get in touch with me asap so I know what further actions that I will need to take to resolve this matter.
NHTSA complaint #11664850 — an unverified report by a vehicle owner.
Avondale, AZFire
UNKNOWN OR OTHER
I am unsure what component system failed or malfunctioned. The car is in the toe place. It's a total loss burned from front to back my safety was put at risk by no indication of any lights coming on my dashboard. By the time I stopped the whole front into my car was on fire. It burned from from 2 back within 8 minutes. It has not been inspected by insurance. The police were there when the fire was put out along with the fire department. There were no warning lights or lamps of any indication of a problem. I was driving down the road and I seemed small but I had no lights on my dashboard. Indicating anything was wrong? So I drove as soon as I started to slow down at the stoplight. Flames started coming out of the driver's side of the hook. But I turned the corner and stopped the car and the whole front end.By the time I stopped was on fire.I contacted the fire department and within 8 minutes.The car was a total loss
NHTSA complaint #11661880 — an unverified report by a vehicle owner.
Miami, FL
UNKNOWN OR OTHER
I am writing to bring to your attention a concerning issue regarding the instrument panel of the 2016-2020 Kia Sorento. My car - 2017 Kia Sorento. In approx. 2021, I noticed a small 2 cm crack resembling a razor blade cut on my instrument panel (Part Number: 84710-C5000WK, also 84710-C6000WK and 84710-C6001WK). At the time, I did not find this defect alarming as it was minor and located far from the airbag area. However, over time, the situation has deteriorated significantly. The small crack has now developed into three substantial cracks measuring between 6 to 8 inches, with some of them encroaching upon the airbag area. I am increasingly concerned that these cracks may impact the airbag deployment mechanism and potentially result in fragments from the panel flying out during a collision, an issue that has been documented in other vehicle brands in the past. After conducting some research, I found that this problem appears to be common among the Kia Sorento models manufactured between 2016 and 2020. Numerous sources online indicate that these dashboard cracks pose a safety hazard. I have made attempts to address this issue directly with Kia. However, I was informed that the initial inspection fee is $150, and the estimated cost for part replacement and installation is approximately $3,959. This amount is quite significant. I urge your organization to investigate this matter further and consider providing a remedy for affected customers. Thank you for your attention to this important matter.
NHTSA complaint #11653730 — an unverified report by a vehicle owner.
South El Monte, CA
UNKNOWN OR OTHER
Engine problem. I've had to replace spark plugs and have to add oil almost every week. This was done about 3 months ago. Today check engine light came back on and it's the same problem stalling and shaking as if it's going to dye in me .. I bought my car brand new I've been the only owner..it's only got 80,000 miles .. I know that you guys have life time warranty on your engines .what do I need to do to have it repaired under warranty?
NHTSA complaint #11644683 — an unverified report by a vehicle owner.
Opelousas, LA
UNKNOWN OR OTHER
None of the above. The paint is continuously chipping on the hood and top of the car. When I’m driving, sometimes I see others with the same car as me and their paint is also chipping really bad. It’s only on the Kia Sorento from what I can tell. It makes the car look horrible and it’s very expensive to repaint a car. There has to be some kind of warranty they need to issue. I have a 2017 Kia Sorento. It started maybe a year or so ago, and it’s getting continuously worse at a very fast pace. It looks horrible. You can already see where the next chunks want to come off. Even when washing the car the paint comes off. When you pay $30,000 for a car, the last thing you want is for all the paint to come off and there is nothing you can do about it. THIS IS NOT NORMAL!
NHTSA complaint #11641145 — an unverified report by a vehicle owner.
Philadelphia, PA
UNKNOWN OR OTHER
The inhibitor switch won’t let me take my car out of park
NHTSA complaint #11634047 — an unverified report by a vehicle owner.
Sylva, NC
UNKNOWN OR OTHER
Coolant system not functioning properly replace thermostat and worked a day then back to overheating. Engine overheating with new oil and filter also shakes badly Car does not shut of when ignition is pressed the first time have start the car then shut it off again
NHTSA complaint #11631934 — an unverified report by a vehicle owner.
Hesperia, CA
UNKNOWN OR OTHER
Shifter isn't releasing from park. They state the Body Control Module (BCM) I been reading on this and it goes out with higher mileage Kia Sorento SUV. This is a safety hazard.
NHTSA complaint #11629539 — an unverified report by a vehicle owner.
Maynard, MA
UNKNOWN OR OTHER
This 2017 Kia Sorento is using an excessive amount of motor oil and looking online regarding this issue, there have been many complaints about this. The vehicle has just over 61K miles. The engine light came on (9/10/2024) and we pulled over. Unsure of what to look for, I checked the oil level and there was barely any oil on the dip-stick. The oil was changed this past May (2024) and should not be using this much to where its not registering. There doesn't seem to be any recalls for this but only complaints from other owners and not much help from KIA Corp. I'm not sure if there's any recourse here.
NHTSA complaint #11614172 — an unverified report by a vehicle owner.
Crowley, TX
UNKNOWN OR OTHER
The component failure appears to be a latent defect in the painting process. The color is Snow White Pearl. It is bubbling up and delaminating in two places. It was first noticed at about 6 months and about 6000 miles after purchase. The dealer was contacted, and they said they had never heard of any paint problems on my type of vehicle. This was unbelievable because of the numerous complaints i have read about. They offered no other information other than to contact KIA customer-care, which I did. KIA customer care said there is nothing they can do because it is out of warranty, but they will report the issue to KIA corporate. Lots of Complaints on the internet, and a class action suit in CA. The case is US District Court for the Central District of California Case number 8:16-CV-00593-BRO-PJW. Hopeful that you will hold KIA accountable.
NHTSA complaint #11606914 — an unverified report by a vehicle owner.
Hendersonville, TN
UNKNOWN OR OTHER
The headlight setting randomly changes from “Auto” to “Off” without any operator input. This happens roughly every fourth drive.
NHTSA complaint #11606357 — an unverified report by a vehicle owner.
Mechanicsburg, PA
UNKNOWN OR OTHER
I am writing to formally lodge a complaint regarding a significant issue with the paint on my 2017 Kia Sorento. The vehicle, which is painted in Snow White Pearl, has been experiencing rapid and extensive paint peeling, a condition referred to by body shops as “delamination.” The paint began peeling in small areas however, the peeling has rapidly progressed, affecting larger sections of the vehicle. This issue is not only unsightly but also raises concerns about the potential for rust and other damage to the vehicle’s body. I have taken the following steps to address this issue: 1. Documented the progression of the paint peeling with photographs, including dates and mileage. 2. Consulted with multiple body shops, all of which have confirmed that the issue is delamination and have provided estimates for repair. 3. Contacted my local Kia dealership, which informed me that the vehicle’s paint warranty had expired and offered no assistance. Given the widespread nature of this issue among Kia Sorento owners, particularly those with the Snow White Pearl paint, I believe this is a manufacturing defect that warrants investigation. I urge the NHTSA to look into this matter and consider initiating a recall to address the paint delamination problem.
NHTSA complaint #11603524 — an unverified report by a vehicle owner.
Boulder, CO
UNKNOWN OR OTHER
I have a 2017 Kia Sorento and I have been having problems with the turbo, in the 7 years I have had it they have replaced the turbo twice and now this would be the third time. Every job done has been at the Kia agency I bought it which means this is definitely a manufactured problem. At the dealership the three times I have taken it they have told me the turbo fell off and it damaged other things, including the engine. My safety was at risk because my car broke down in the middle of driving it started to slow down and would not go up hills which could have caused an accident. The problem has been confirmed with the dealership service center all 3 times and they offered to replace it at no cost the first two times and now they are requesting I pay for it. The vehicle has not been inspected by the police or insurance, all 3 times I have taken it for service has been at the Kia dealership where I bought it from. There was no warnings no lights nothing, it just started doing a weird sound like it was being forced too much and it started slowing down.
NHTSA complaint #11597763 — an unverified report by a vehicle owner.
Clear Lake, MNFire
UNKNOWN OR OTHER
12/30/23 our home burned down, and our children were almost killed by a fire. It started from my KIA Sorento, starting on fire at random. Several hours after it was parked in our garage. Looking at security camera it started in rear of vehicle. Upon further investigation finding out that we were was supposed to have been sent a notice warning us of the recall for the trailer hitch. Never received notice. I have been the only owner of that vehicle. In dec of 2023 our local dealership (where I purchased) called and inform me know of the recall. To date no resolution has been made.
NHTSA complaint #11596877 — an unverified report by a vehicle owner.
Margate, FL
UNKNOWN OR OTHER
The paint I'd peeling off the hood.
NHTSA complaint #11594792 — an unverified report by a vehicle owner.
Waynesville, MO
UNKNOWN OR OTHER
This is a 2017 vehicle, and the paint is peeling off of various areas of the vehicle.
NHTSA complaint #11588629 — an unverified report by a vehicle owner.
Silver Spring, MD
UNKNOWN OR OTHER
Vehicle drastic stalling problem. It would often stall and dramatically reduce speed. Experienced 3 times driving on highway reduced fro 60mph to 20mph without breaking and engine light come on while vehicle has heavy shaking and consistent stalling. First time I was told it was knock sensor and got it replaced. Second time I was told it was coil and spark plug and had it replaced. Third time same thing as second time I was told coil/oil consumption burning issue and to get it checked at dealer. Dealer said cylinder failed compression test and need new engine. Vehicle only 94550 miles. I have always felt the vehicle stalling and I thought it was normal since I have mentioned to dealer service on occasion if it is normal to require oil change before the recommended oil change date/millage on the dash. The answer I got was it's just an estimate and it's normal. Recently I have been searching online and there are forums with complaint from other 2017 kia Sorento owners of similar issues. There seem to have been class action settlement on 3.5 Lt engine Sorento about consumption issue. My concern is if this is a difect, I dont want to risk driving on a highway and I have sudden reduction in speed without breaking indication for other drivers to react. Fortunately I work at night and it was not much vehicles on the road. Vehicle is currently at the dealer debating warranty coverage and testing for cause. I will upload the repairs and findings when complete. God forbids I get new engine and I deal with the same issue on the wrong time of the day. Dates of occurense June2, Sept. 23 of 2023, and march 29, 2024. In kia dealer shop since 04/05/2024.
NHTSA complaint #11583520 — an unverified report by a vehicle owner.
Birmingham, AL
UNKNOWN OR OTHER
I purchased 2017 Kia Sorento in 2020. I have to put 2 quarts of oil in it once a week. I noticed it around 2022. I get the oil changed on the regular. The engine is starting to rattle, and my oil light does not indicate when the oil is low. So, I have to check it constantly. The under-carriage rattles excessively. I've taken the suv to dealership and they are telling me that they cannot find anything wrong with it. I am at a loss. Plus, I am still paying a note on the suv.
NHTSA complaint #11581073 — an unverified report by a vehicle owner.