25 of the 270 complaints about the 2011 KIA Soul are about the airbag system — 9% of everything reported for this model year. Half of the failures with a mileage on record happened before 56,000 miles.
25
Complaints
22
Crashes
0
Fires
20
Injuries
Filed with NHTSA, in their own words.
AIR BAGS
This vehicle had just passed a inspection for me to get it licensed and Kentucky. There was no light showing that the airbags would not work. Unfortunately, this vehicle is not available.I had reached out to kia multiple times. My fears I have another Kia the same year.
NHTSA complaint #11670276 — an unverified report by a vehicle owner.
AIR BAGS
The contact owned a 2011 Kia Soul. The contact stated that while driving at 63 MPH, an object hit the vehicle's front, driver-side tire which caused the contact to lose control of the vehicle. Due to the failure, the contact crashed into a highway sand barrel as the vehicle flipped forward and rolled over onto the driver's side. The air bags did not deploy upon impact. The contact exited the vehicle through the front passenger door with the assistance of a fellow motorist. The contact was taken by ambulance to the emergency room and was treated for head trauma, pain to both shoulders, neck, and back; as well as, scratches to the left elbow and right hand. A police report was filed. A couple of sand barrels were damaged which left sand scattered across the highway. The vehicle was towed from the scene to an independent tow yard where it was deemed a total loss. The dealer nor the manufacturer had yet to be notified of the failure. The failure mileage was unknown.
NHTSA complaint #11610837 — an unverified report by a vehicle owner.
AIR BAGS
Driving 36 mph and got hit in drive side and the airbags didn't deploy
NHTSA complaint #11561737 — an unverified report by a vehicle owner.
AIR BAGS
The contact owns a 2011 Kia Soul. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the cruise control was inoperable. The vehicle was taken to an independent mechanic who diagnosed that the driver's side air bag needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 139,000.
NHTSA complaint #11468146 — an unverified report by a vehicle owner.
AIR BAGS
I WAS TRAVELING SOUTH BOUND ON AZ SR 95 AT 45 MPH. OTHER VEHICLE WAS NORTH BOUND AND MADE A "U" TURN IN FRONT OF ME. I COULD NOT AVOID HITTING HIM BROADSIDE AT APPROXIMATELY 20 MPH. AIR BAGS DID NOT INFLATE.
NHTSA complaint #11309755 — an unverified report by a vehicle owner.
AIR BAGS
I WAS INVOLVED IN A FRONT END COLLISION AT ABOUT 40 MPH AND THE AIRBAGS DID NOT DEPLOY. A CAR FAILED TO YIELD CAME ACROSS THE INTERSECTION AND I IMPACTED THE PASSAGER SIDE OF HER VEHICLE.
NHTSA complaint #11203152 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNED A 2011 KIA SOUL. WHILE AT A COMPLETE STOP, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE GOING 75 MPH. THE CONTACT WHILE TRYING TO GET OUT THE WAY WAS STRUCK A SECOND TIME, WHICH CAUSED HER TO CRASH INTO A DIFFERENT VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BROKEN NECK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACT'S INSURANCE COMPANY WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS TOTALED. THE VEHICLE WAS NOT DIAGNOSED FOR THE AIR BAG FAILURE. THE DEALER WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 170,000. *BF
NHTSA complaint #11175204 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNED A 2011 KIA SOUL. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT REAR ENDED ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE HEAD, BACK, AND NECK, WHICH DID NOT REQUIRE MEDICAL ATTENTION. A LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS DESTROYED AND TOWED TO THE CONTACT'S RESIDENCE, AND WAS LATER TOWED TO A TOWING FACILITY. THE VIN AND FAILURE MILEAGE WERE UNKNOWN.
NHTSA complaint #11081031 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT ANY SPEED, THE BRAKE LIGHTS FAILED TO ILLUMINATE. IN ADDITION, THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT ALSO STATED THAT THE ECM WARNING LIGHT ILLUMINATED AND THE HEAD LIGHTS FAILED TO ILLUMINATE. THE FAILURE OCCURRED AFTER THE VEHICLE WAS SERVICED FOR A STOP LAMP SWITCH AND THE UNDER BODY CORROSION RECALL. THE FAILURES WERE NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 160,000.
NHTSA complaint #10979372 — an unverified report by a vehicle owner.
AIR BAGS
AIR BAGS DID NOT DEPLOY DURING COLLISION. SEAT BELT TENSIONER FRONT PASSENGER SIDE DID NOT ENGAGE.
NHTSA complaint #10965881 — an unverified report by a vehicle owner.
AIR BAGS
MY DAUGHTER WAS TRAVELING ON A COUNTRY ROAD AT 50 MILES PER HOUR. ANOTHER VEHICLE CROSSED INTO HER LANE, HIT HER HEAD-ON AND SHE DIED ON THE SCENE. WHEN THE POLICE DEPARTMENT ARRIVED TO INVESTIGATE, THEY NOTICED THAT THE STEERING WHEEL OF HER KIA SOUL DETACHED FROM THE COLUMN AND THEY LOCATED THE STEERING WHEEL (AIRBAG DEPLOYED) IN THE FLOORBOARD BEHIND THE DRIVER'S SEAT.
NHTSA complaint #10865513 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING APPROXIMATELY 45 MPH, THE SEAT BELT UNLATCHED AND STRUCK THE CONTACT IN THE FACE. THE AIR BAG LIGHT ILLUMINATED. THE CONTACT CALLED A LOCAL DEALER AND WAS INFORMED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT SUSTAINED A MINOR CUT THAT DID NOT REQUIRE MEDICAL ATTENTION. THE FAILURE MILEAGE WAS 86,285.
NHTSA complaint #10825683 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH DURING ICY ROAD CONDITIONS, THE CONTACT LOST CONTROL OF THE VEHICLE AND CRASHED INTO A TREE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT AND THE PASSENGER SUSTAINED UNKNOWN INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO THE CONTACTS RESIDENCE. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000.
NHTSA complaint #10823399 — an unverified report by a vehicle owner.
AIR BAGS
AIRBAG DID NOT DEPLOY IN SERIOUS FRONTAL IMPACT - A TRUCK PULLED OUT IN FRONT OF ME AND I HIT IT AT APPROXIMATELY 45-50 MPH, 5 LANE BUSINESS HWY
NHTSA complaint #10790082 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND IT ROLLED OVER THREE TIMES AND CRASHED IN AN EMBANKMENT. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER SUSTAINED A MINOR CUT THAT DID NOT REQUIRE MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN IMPOUND LOT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000. THE VIN WAS NOT PROVIDED.
NHTSA complaint #10786436 — an unverified report by a vehicle owner.
AIR BAGS
MY SOUL WAS INVOLVED IN A SIDE IMOACT ROLL OVER CRASH IM WHICH THE PASSENGER SEAT BELT UNLATCHED AND THEEE WAS NO AIR BAG DEPLOYMENT O WAS TRAVELING AT APPROXIMATELY 60 MPH AND THE TRUCK THAT STRUCK THE DRIVERS SIDE WAS TRAVELING AT APPROXIMATELY 30 MPH...UPDATED 08-06-15
NHTSA complaint #10745568 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT THE VEHICLE WAS SIDESWIPED AND THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A BRAIN INJURY THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE AIR BAG SENSOR WAS RESET AND THE VEHICLE WAS REPAIRED. THE CONTACT WAS INVOLVED IN ANOTHER ACCIDENT WHERE THE AIR BAGS FAILED TO DEPLOY AGAIN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 30,000.
NHTSA complaint #10659085 — an unverified report by a vehicle owner.
AIR BAGS
MY SON AND I WERE IN A SEVERE CRASH. WE WERE HIT FROM BEHIND AT ABOUT 50 MPH BY TWO CARS. WE WERE KNOCKED OFF THE ROAD AND DOWN A DROP OFF. WE LANDED AND WENT OVER LARGE BOULDERS. CAR WAS TOTALED. FRONT END AND REAR END GONE. TWO WHEELS CAME OFF. NO AIR BAGS DEPLOYED. THIS IS A GREAT CONCERN FOR PEOPLE THAT MAY WANT TO PURCHASE THE SOUL. ALL OTHER VEHICLES IN THE CRASH HAD AIR BAGS THAT DID DEPLOY. I THINK IF OUR AIR BAGS WERE WORKING PROPERLY THEN MY SON AND I MAY OF NOT HAD SUCH SEVERE INJURIES TO OUR HEADS, BACKS AND NECKS.
NHTSA complaint #10637405 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACTED STATED THAT WHILE DRIVING AT APPROXIMATELY 10 MPH AND GOING OVER A POT HOLE, THE BRAKES FAILED TO RESPOND AND THERE WAS AN ABNORMAL NOISE COMING FROM THE BRAKES. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES REPORTED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000.
NHTSA complaint #10617863 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. WHILE DRIVING AT AN UNKNOWN SPEED, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNKNOWN.
NHTSA complaint #10607818 — an unverified report by a vehicle owner.
AIR BAGS
I WAS THROWN AGAINST THE DRIVERS DOOR (YES SEAT BELT WAS PROPERLY ON) AND SUFFERED A TBI AS WELL AS EXTREME BRUISING ALONG THE ENTIRE LEFT SIDE OF MY BODY WHY DIDN'T THE SIDE CURTAIN AIRBAGS DEPLOY?. I WAS REAR-ENDED AND THE RIGHT REAR TIRE WAS WHERE THE PASSENGER SEAT USED TO BE.. ALSO THE DRIVERS SEAT BROKE IN THE PRONE POSITION ON IMPACT AS I WAS SPINNING ACROSS TWO OPPOSING LANES OF TRAFFIC.
NHTSA complaint #10536480 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT WHILE MAKING A LEFT TURN, THE AIR BAGS FAILED TO DEPLOY AS THE FRONT BUMPER OF A TRUCK CRASHED INTO THE QUARTER PANEL, DRIVER SIDE DOOR, AND DRIVER FRONT OF THE VEHICLE. THE CONTACT STATED SUSTAINED HEAD AND SPINAL INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.
NHTSA complaint #10535310 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2011 KIA SOUL. THE CONTACT STATED THAT AFTER IMPACTING THE REAR END OF ANOTHER VEHICLE, THE AIR BAGS FAILED TO DEPLOY AND THE SEAT BELT DID NOT RETRACT. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED BRUISES AND CONTUSIONS. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 15,500.
NHTSA complaint #10473217 — an unverified report by a vehicle owner.
AIR BAGS
MYSELF AND 13 YOA DAUGHTER WERE ON CR0151 WHEN WE WERE STRUCK BY A 1996 CHEVY S-10 ON THE RIGHT SIDE OF OUR 2011 SOUL HITTING THE PASSENGER SIDE FRONT FENDER DOORS AND PILLAR BETWEEN THE RIGHT SIDE DOORS. NO AIR BAGS WENT OFF WITH THIS IMPACT AND WITH ALL THE AIR BAGS WHY DIDN'T ANY GO OFF? ...UPDATED 09/12/12 *BF UPDATED 09/18/2012
NHTSA complaint #10473541 — an unverified report by a vehicle owner.
AIR BAGS
ON THE ABOVE DATE THE REFERENCED KIA SOUL WAS MAKING A LEFT TURN WHEN A FORD 350 PICK UP TRUCK RAN INTO THE DRIVER SIDE DOOR AREA. THE PICKUP TRUCK WAS TRAVELING AT APPROXIMATELY 25 MPH. THE COLLISION CAVED IN THE DRIVERS SIDE DOOR'S EXTERIOR SKIN AS WELL AS THE INTERIOR SKIN WITHOUT ACTIVATING THE SIDE AIRBAGS ON THE KIA SOUL.
NHTSA complaint #10439443 — an unverified report by a vehicle owner.