Owners have filed 453 complaints
about the 2021 KIA Telluride with NHTSA between 2020 and 2026.
The largest single group is the other & unspecified.
Across this model's run it ranks 2 of 7 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 61
Against the median year of the KIA Telluride. 50 means typical for this
model; 100 means roughly double.
Severity — 34
6.6% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
80% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
NHTSA files every complaint against a named sub-assembly, not just a
system. This is the difference between knowing it was "the engine" and
knowing which part of it — the list to hand a mechanic.
Body
3136.9%
Warnings
1517.9%
Sun/Moon Roof Assembly
1214.3%
Windshield
1113.1%
Automatic Emergency Braking
89.5%
Warnings
44.8%
Warning
22.4%
Sensor/Sending Unit
11.2%
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
Under 1,000 miles
1328.3%
1,000 – 9,999 miles
2043.5%
10,000 – 24,999 miles
48.7%
50,000 – 74,999 miles
36.5%
75,000 – 99,999 miles
613.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Aug 2020peak 22Aug 2026
Recalls on the 2021 KIA Telluride
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V430000
SEATS:FRONT ASSEMBLY:POWER ADJUST
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob or an improper recall 24V407 repair, which can result in a fire while parked or driving.
Risk: A fire increases the risk of injury.
24V407000
SEATS:FRONT ASSEMBLY:POWER ADJUST
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.
Risk: A fire increases the risk of injury.
24V214000
POWER TRAIN:DRIVELINE:DRIVESHAFT
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.
Risk: A vehicle roll away increases the risk of a crash or injury.
22V626000
TRAILER HITCHES
Kia America, Inc. (Kia) is recalling certain 2020-2022 Telluride vehicles potentially equipped with a Genuine Kia 4-pin tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Risk: A fire while parked or driving can increase the risk of injury.
21V164000
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
Kia Motors America (Kia) is recalling certain 2021 Telluride, K5, and Forte vehicles. The Occupant Classification and Detection System (OCS/ODS) unit may not detect the presence of a child restraint system in the front passenger seat. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Risk: In the event of a crash, deployment of the front passenger air bag, with a child in that seat, can increase the risk of injury to the child.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202632720,563 units in Canada
Electrical
Issue: On certain vehicles, the recall repairs completed by a Kia dealer during service campaign RC207 (Transport Canada recall number 2024-323) may not have been done correctly and/or may not be effective. As a result, another repair is required. Under certain conditions, the switch for the driver- and/or passenger-front power seat motor(s) could become stuck and cause the seat motor(s) not to stop. If this happens, the motor(s) could overheat. Note: This recall replaces Transport Canada recall no. 2024-323. Vehicles that were repaired under that recall also require this repair. Safety Risk: A seat motor that overheats can create a fire risk, even while the vehicle is parked and turned off. Corrective actions: To reduce the safety risk, Kia advises that you should park your vehicle outdoors and away from other vehicles or structures until the recall repairs have been completed. Kia will notify owners by mail and advise you to take your vehicle to a dealership to install an electronic fuse for the power seats.
Recall 2024549647,384 units in Canada
Label
Issue: On certain vehicles, the compliance label may be missing information in French. The words listed on the label for "Tires", "Rims", "Front" and "Rear" appear in English only, when they should be listed as "Tires/Pneus", "Rims/Jantes", "Front/Avant" and "Rear/Arriere". Canadian regulations require this information to be listed on the label in both English and French. Safety Risk: These small errors do not affect vehicle safety. Corrective Actions: This is not a recall. Kia has corrected the compliance label for all new vehicles.
Recall 202432320,563 units in Canada
Electrical
Issue: Under certain conditions, the switch for the driver- and/or passenger-front power seat motor(s) could become stuck and cause the seat motor(s) not to stop. If this happens, the motor(s) could overheat. Safety Risk: A seat motor that overheats can create a fire risk, even while the vehicle is parked and turned off. Corrective actions: Kia advises that you should park your vehicle outdoors and away from other vehicles or structures until the recall repairs have been completed. Kia will notify owners by mail and advise you to take your vehicle to a dealership to install a bracket for the power seat switch cover(s). The dealer will also replace the seat adjustment knob(s).
Recall 202418718,567 units in Canada
Powertrain
Issue: On certain vehicles, the axle shaft(s) may not have been manufactured properly. As a result, the axle shaft(s) splines could become damaged. If this happens, the vehicle could move when it's parked and the parking brake isn't applied. Safety Risk: A parked vehicle that moves suddenly could create the risk of an injury or a crash. Corrective Actions: Kia will notify owners by mail and advise you to take your vehicle to a dealership to update the electronic parking brake software. To reduce the safety risk, Kia recommends that you should always use the parking brake when you park.
Recall 20224682,863 units in Canada
Accessories
Issue: Certain vehicles may be equipped with a 4-pin accessory trailer wiring harness kit that could fail. Over time, this could result in a short circuit that can cause the control module to overheat. Note: This recall only affects Kia Genuine 4-pin tow hitch wiring harness kits with the part number S9F67AC000. These kits may have been ordered at the time of a vehicle purchase, or purchased separately from a dealer as an aftermarket accessory. Safety Risk: A short circuit could create a fire risk, even while the vehicle is parked and turned off. Corrective Actions: Kia will notify owners by mail and instruct you to inspect if your vehicle has a trailer wiring harness installed. If it does, Kia advises that you should park your vehicle outdoors, and away from other vehicles or structures until the recall repairs have been completed. The corrective actions for this recall are under development. As an interim repair, Kia will advise you to make an appointment at your local dealership to replace the 30 A "TRAILER" fuse with a 15 A fuse.
Recall 20211873,688 units in Canada
Other
Issue: On certain vehicles, the owner's manual is missing information for how a person can contact Transport Canada to report a safety concern. As of September 1, 2020, Canadian regulations require all companies to provide this information in the owner's manual. Safety Risk: This error does not affect vehicle safety. Corrective Actions: This is not a recall. Kia has corrected the owner's manual for all new vehicles. Additionally, corrected owner's manuals are available to view on Kia Canada's website.
Reports where the owner recorded a crash, a fire, an injury or a death.
Fresno, CA2 injured
UNKNOWN OR OTHER
Children helping to unload groceries from trunk. 2 different kids have burnt their legs on exhaust pipe while leaning into car to reach.
NHTSA complaint #11751416 — an unverified report by a vehicle owner.
Lebanon, OHFire
ENGINE
Driving on the highway when all the lights on the dashboard came on and heard a loud sound. Pulled over and noticed flames coming out. The front part of the car 911 was called. An incident report was made. The flames were out quickly. The car was towed and is at the dealership.
NHTSA complaint #11725589 — an unverified report by a vehicle owner.
Dubuque, IAFire
ENGINE
First there are holes in the block from a rod bearing coming off. It was leaking oil and started on fire. There are many recalls and law suits regarding this matter and we shouldn’t be on the hook for putting a new engine in.
NHTSA complaint #11707297 — an unverified report by a vehicle owner.
at 90,000 milesBurlington, WIFire
ENGINE
The contact owns a 2021 Kia Telluride. The contact stated that while the vehicle was parked and turned off, there was smoke coming from the vehicle. The contact stated that the engine located on the rear driver's side had caught on fire. The vehicle was extinguished by the Fire Department. A fire report was filed, and a fire report number was not provided. The cause of the failure was not yet been determined. A Police report was not filed. There were no occupants at the time of the failure. The dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was towed to an impound lot. The manufacturer was made aware of the failure. The failure mileage was approximately 90,000.
NHTSA complaint #11670899 — an unverified report by a vehicle owner.
Jacksonville, FL1 injured
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The panoramic sunroof hinges on my vehicle snapped and a part of the assembly fell and hit me in the head while I was driving.
NHTSA complaint #11604395 — an unverified report by a vehicle owner.
Jacksonville, FL1 injured
UNKNOWN OR OTHER
The panoramic sunroof hinges on my vehicle snapped and a part of the assembly fell and hit me in the head while I was driving.
NHTSA complaint #11604395 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
Angier, NC
ENGINE
I purchased this 2021 Kia Telluride new and have had it routinely serviced and maintained by authorized Kia dealerships. At approximately 60,000–80,000 miles, the engine began consuming excessive oil. I reported the condition to the Kia dealer at approximately 80,000 miles, while the vehicle was still within Kia's 10-year/100,000-mile powertrain warranty. The dealer initially recommended a tune-up, but the oil consumption continued. During a later visit, the dealer identified an issue involving the OEM oil-filter housing and replaced the affected component. Despite this repair and continued maintenance, oil consumption progressively worsened. The vehicle now has approximately 160,000 miles and requires approximately one pint of oil every 2–3 weeks. The current diagnosis indicates potential internal engine damage, including cylinder-wall scoring that may allow oil to bypass the piston rings and burn in the combustion chambers. I have been advised the engine may require replacement at an estimated cost of approximately $13,000. My primary concern is that this condition began and was reported to Kia while the vehicle was still under the powertrain warranty, but the repairs did not correct it. Continued excessive oil consumption and internal engine damage create a safety concern because they could result in low oil pressure, engine seizure, stalling, or sudden loss of propulsion while driving. The vehicle is available for inspection, and its maintenance history, prior complaints, dealer repairs, and current condition are documented through Kia dealership service records.
NHTSA complaint #11757571 — an unverified report by a vehicle owner.
Lynchburg, VA
SUSPENSION
My 2021 Kia Telluride has suffered two consecutive component failures of the rear suspension's self-leveling shock absorbers. This component is the exact subject of Kia's August 15, 2024 Extended Warranty Program (WTY040), which acknowledges a widespread engineering defect causing premature rear shock failures. The factory-installed original shock failed previously. The official Kia genuine replacement part (redesigned by Kia to permanently address the original defect) has now failed prematurely under the exact same mechanical conditions. The failed replacement component bears a manufacturing date stamp of 11/2023. Kia America Corporate is utilizing an administrative loophole regarding the component's manufacturing date code to deny safety coverage, actively refusing to honor or remedy the failure of their own redesigned replacement part. The local Kia dealership service manager inspected the vehicle and formally endorsed 100% replacement coverage due to this premature safety failure, but Kia Corporate has completely stalled the repair (I have had a formal 100% goodwill coverage request submitted since 7/21/26 without resolution), leaving a known vehicle stability defect unaddressed on a public roadway.
NHTSA complaint #11757006 — an unverified report by a vehicle owner.
Stuart, FL
UNKNOWN OR OTHER
Sunroof broke when trying to open it. Now it’s in the open, venting, position unable to close. Dealership can’t look at it for a week so I’m risking water damage. Vehicle only has 31,000 miles on it and is just past the 5 yr warranty of course
NHTSA complaint #11756864 — an unverified report by a vehicle owner.
Kissimmee, FL
POWER TRAIN
Was low on oil and check oil light don't go on have to put oil very 2 week because it get low and I don't have no oil leak at all I found out because the motor start shaking and making noise tow it home and mechanical came to check it out and didn't have oil he say I was lurking I was not in the highway because it could lock the mortar and cause a accident
NHTSA complaint #11756506 — an unverified report by a vehicle owner.
Kissimmee, FL
ENGINE
Was low on oil and check oil light don't go on have to put oil very 2 week because it get low and I don't have no oil leak at all I found out because the motor start shaking and making noise tow it home and mechanical came to check it out and didn't have oil he say I was lurking I was not in the highway because it could lock the mortar and cause a accident
NHTSA complaint #11756506 — an unverified report by a vehicle owner.
Ventura, CA
UNKNOWN OR OTHER
The sunroof is stuck open and is loose on the tracks, if even on the tracks at all. Very dangerous, as it could fly off while I am driving. This is a common problem with the Telluride, and I believe it should be recalled.
NHTSA complaint #11755668 — an unverified report by a vehicle owner.
East Longmeadow, MA
POWER TRAIN
In August 2025, my Kia dealership serviced my 2021 Kia Telluride and billed me for 7 quarts of oil as part of the repair. Approximately four months later, in December 2025, the vehicle developed severe engine problems and became inoperable. The dealership diagnosed the failure as a collapsed timing tensioner and stated the engine required complete replacement. Kia Techline agreed with that diagnosis and used it as the basis for recommending a new engine. Despite acknowledging that engine replacement was necessary, Kia denied warranty coverage, leaving me responsible for an estimated $11,000 repair. I then obtained a second opinion from an independent, reputable repair facility. After inspecting the vehicle, the shop concluded the engine failure was not caused by a timing system failure. Instead, they found the engine contained only about one quart of oil and determined the damage resulted from oil starvation. They further stated that, in their professional opinion, the dealership had misdiagnosed the vehicle and that the low oil level was consistent with the possibility that the dealership failed to add the oil for which I was charged during the August 2025 service. What is especially concerning is that the dealership never documented or informed me that the engine was critically low on oil. Because the timing components rely on engine oil for lubrication, I believe it would have been impossible to properly inspect and diagnose a timing tensioner failure without recognizing and documenting the severely low oil level. Based on the independent inspection and the dealership's failure to identify or disclose the lack of oil, I believe the dealership either failed to perform the service as billed or failed to correctly diagnose the true cause of the engine failure. I am concerned that this incorrect diagnosis diverted attention from possible negligent workmanship during the prior service and led to an unnecessary recommendation for an $11,000 engine replacement.
NHTSA complaint #11755247 — an unverified report by a vehicle owner.
East Longmeadow, MA
UNKNOWN OR OTHER
In August 2025, my Kia dealership serviced my 2021 Kia Telluride and billed me for 7 quarts of oil as part of the repair. Approximately four months later, in December 2025, the vehicle developed severe engine problems and became inoperable. The dealership diagnosed the failure as a collapsed timing tensioner and stated the engine required complete replacement. Kia Techline agreed with that diagnosis and used it as the basis for recommending a new engine. Despite acknowledging that engine replacement was necessary, Kia denied warranty coverage, leaving me responsible for an estimated $11,000 repair. I then obtained a second opinion from an independent, reputable repair facility. After inspecting the vehicle, the shop concluded the engine failure was not caused by a timing system failure. Instead, they found the engine contained only about one quart of oil and determined the damage resulted from oil starvation. They further stated that, in their professional opinion, the dealership had misdiagnosed the vehicle and that the low oil level was consistent with the possibility that the dealership failed to add the oil for which I was charged during the August 2025 service. What is especially concerning is that the dealership never documented or informed me that the engine was critically low on oil. Because the timing components rely on engine oil for lubrication, I believe it would have been impossible to properly inspect and diagnose a timing tensioner failure without recognizing and documenting the severely low oil level. Based on the independent inspection and the dealership's failure to identify or disclose the lack of oil, I believe the dealership either failed to perform the service as billed or failed to correctly diagnose the true cause of the engine failure. I am concerned that this incorrect diagnosis diverted attention from possible negligent workmanship during the prior service and led to an unnecessary recommendation for an $11,000 engine replacement.
NHTSA complaint #11755247 — an unverified report by a vehicle owner.
East Longmeadow, MA
ENGINE
In August 2025, my Kia dealership serviced my 2021 Kia Telluride and billed me for 7 quarts of oil as part of the repair. Approximately four months later, in December 2025, the vehicle developed severe engine problems and became inoperable. The dealership diagnosed the failure as a collapsed timing tensioner and stated the engine required complete replacement. Kia Techline agreed with that diagnosis and used it as the basis for recommending a new engine. Despite acknowledging that engine replacement was necessary, Kia denied warranty coverage, leaving me responsible for an estimated $11,000 repair. I then obtained a second opinion from an independent, reputable repair facility. After inspecting the vehicle, the shop concluded the engine failure was not caused by a timing system failure. Instead, they found the engine contained only about one quart of oil and determined the damage resulted from oil starvation. They further stated that, in their professional opinion, the dealership had misdiagnosed the vehicle and that the low oil level was consistent with the possibility that the dealership failed to add the oil for which I was charged during the August 2025 service. What is especially concerning is that the dealership never documented or informed me that the engine was critically low on oil. Because the timing components rely on engine oil for lubrication, I believe it would have been impossible to properly inspect and diagnose a timing tensioner failure without recognizing and documenting the severely low oil level. Based on the independent inspection and the dealership's failure to identify or disclose the lack of oil, I believe the dealership either failed to perform the service as billed or failed to correctly diagnose the true cause of the engine failure. I am concerned that this incorrect diagnosis diverted attention from possible negligent workmanship during the prior service and led to an unnecessary recommendation for an $11,000 engine replacement.
NHTSA complaint #11755247 — an unverified report by a vehicle owner.
Grosse Pointe Woods, MI
UNKNOWN OR OTHER
Opened the sunroof wind deflector broke tracks broke will not close
NHTSA complaint #11754641 — an unverified report by a vehicle owner.
Benton, PA
ELECTRICAL SYSTEM
While driving this vehicle in route to Philadelphia airport JFK, i experienced a total malfunction of the instrument cluster. All of the warning lights continued to go on and off and were illuminating on the cluster non stop along with a audible chiming, all of wich lasted the 3 hour trip. The car is available anytime. Warning lights/alarms were not only distracting but affected the spedometer which would shut down totally. No dealer or service center has been contacted yet.
NHTSA complaint #11754085 — an unverified report by a vehicle owner.
Benton, PA
FORWARD COLLISION AVOIDANCE: WARNINGS
While driving this vehicle in route to Philadelphia airport JFK, i experienced a total malfunction of the instrument cluster. All of the warning lights continued to go on and off and were illuminating on the cluster non stop along with a audible chiming, all of wich lasted the 3 hour trip. The car is available anytime. Warning lights/alarms were not only distracting but affected the spedometer which would shut down totally. No dealer or service center has been contacted yet.
NHTSA complaint #11754085 — an unverified report by a vehicle owner.
Benton, PA
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
While driving this vehicle in route to Philadelphia airport JFK, i experienced a total malfunction of the instrument cluster. All of the warning lights continued to go on and off and were illuminating on the cluster non stop along with a audible chiming, all of wich lasted the 3 hour trip. The car is available anytime. Warning lights/alarms were not only distracting but affected the spedometer which would shut down totally. No dealer or service center has been contacted yet.
NHTSA complaint #11754085 — an unverified report by a vehicle owner.
Huntersville, NC
UNKNOWN OR OTHER
My 2021 Kia Telluride (60,500 miles) experienced failure of the panoramic sunroof wind deflector arm/mechanism. The broken component is available for inspection. The failure prevents the sunroof system from operating properly and may result in improper sealing, water intrusion, or further mechanical damage. The issue was confirmed by a Kia dealership. Kia has issued Technical Service Bulletin BOD 319 addressing Telluride sunroof wind deflector arm and mechanism failures. Despite this bulletin, I was quoted approximately $4,000+ for replacement of the entire sunroof assembly instead of the component repair procedure described by Kia. There were no warning lights or messages before failure. The issue occurred during normal vehicle use. I believe this known component failure presents a safety and reliability concern for Telluride owners.
NHTSA complaint #11753524 — an unverified report by a vehicle owner.
Huntersville, NC
STRUCTURE:BODY
My 2021 Kia Telluride (60,500 miles) experienced failure of the panoramic sunroof wind deflector arm/mechanism. The broken component is available for inspection. The failure prevents the sunroof system from operating properly and may result in improper sealing, water intrusion, or further mechanical damage. The issue was confirmed by a Kia dealership. Kia has issued Technical Service Bulletin BOD 319 addressing Telluride sunroof wind deflector arm and mechanism failures. Despite this bulletin, I was quoted approximately $4,000+ for replacement of the entire sunroof assembly instead of the component repair procedure described by Kia. There were no warning lights or messages before failure. The issue occurred during normal vehicle use. I believe this known component failure presents a safety and reliability concern for Telluride owners.
NHTSA complaint #11753524 — an unverified report by a vehicle owner.
Williamstown, KY
UNKNOWN OR OTHER
CATASTROPHIC FAILURE TIMELINE (13 DAYS) XXX: Delivery taken at 105,439 miles.XXX: My boyfriend noticed a cloud of smoke from exhaust as I pressed the accelerator pedal to leave the parking lot. I didn't notice because it was almost dark outside when leaving. He didn't notice again so he didn't stop me and told me when we got home. XXX (Day 12): Check Engine Light (CEL) on. Dipstick found dry. 2 quarts of oil purchased and added. Which brought the level right above the L line. Sent texts to both salesmen (Freedom and Driveway). Went to work in [XXX]. XXX (Day 13): Got home with Odometer: 106,974. Plugged Code reader into the vehicle and got Code P0597 logged at 1:04 AM. Tried both salesmen again through texts, email and or call. Have yet to get a reply from either. XXX posted review updates on both of my previous posted reviews for Freedom and Driveway. Received my first response from the Driveway review team only. XXX rear brake pads had been cutting into rotors a few days prior. I had to purchase a tool and pads to replace. XXX Documented loss of an additional 4 quarts of oil across 4 dates. XXX subscribed to Kia connect and the app also detected issue fault code P0597. And at a later date the app detected a 2nd fault code P0598 which went away a couple days later. May 14th finally got a hold of Justin Grable (GM Freedom) to discuss options. XXX trade-in is only option being given to me. DOCUMENTED DEFECTS & ROOT CAUSE Code P0597 (Thermostat Heater Control/Open): An electrical/mechanical failure that caused internal engine "hot spots." Engine Failure: Pre-existing piston ring tension loss causing catastrophic oil consumption (1 quart/wk). Consequential Damage: Chronic oil burning will poison the Catalytic Converters and foul all Oxygen (O2) Sensors. As of XXX my vehicle is now consuming 1 qt/day. ac is not working and now giving me 6 codes for engine light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11753326 — an unverified report by a vehicle owner.
Williamstown, KY
ELECTRICAL SYSTEM
CATASTROPHIC FAILURE TIMELINE (13 DAYS) XXX: Delivery taken at 105,439 miles.XXX: My boyfriend noticed a cloud of smoke from exhaust as I pressed the accelerator pedal to leave the parking lot. I didn't notice because it was almost dark outside when leaving. He didn't notice again so he didn't stop me and told me when we got home. XXX (Day 12): Check Engine Light (CEL) on. Dipstick found dry. 2 quarts of oil purchased and added. Which brought the level right above the L line. Sent texts to both salesmen (Freedom and Driveway). Went to work in [XXX]. XXX (Day 13): Got home with Odometer: 106,974. Plugged Code reader into the vehicle and got Code P0597 logged at 1:04 AM. Tried both salesmen again through texts, email and or call. Have yet to get a reply from either. XXX posted review updates on both of my previous posted reviews for Freedom and Driveway. Received my first response from the Driveway review team only. XXX rear brake pads had been cutting into rotors a few days prior. I had to purchase a tool and pads to replace. XXX Documented loss of an additional 4 quarts of oil across 4 dates. XXX subscribed to Kia connect and the app also detected issue fault code P0597. And at a later date the app detected a 2nd fault code P0598 which went away a couple days later. May 14th finally got a hold of Justin Grable (GM Freedom) to discuss options. XXX trade-in is only option being given to me. DOCUMENTED DEFECTS & ROOT CAUSE Code P0597 (Thermostat Heater Control/Open): An electrical/mechanical failure that caused internal engine "hot spots." Engine Failure: Pre-existing piston ring tension loss causing catastrophic oil consumption (1 quart/wk). Consequential Damage: Chronic oil burning will poison the Catalytic Converters and foul all Oxygen (O2) Sensors. As of XXX my vehicle is now consuming 1 qt/day. ac is not working and now giving me 6 codes for engine light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11753326 — an unverified report by a vehicle owner.
Williamstown, KY
ENGINE
CATASTROPHIC FAILURE TIMELINE (13 DAYS) XXX: Delivery taken at 105,439 miles.XXX: My boyfriend noticed a cloud of smoke from exhaust as I pressed the accelerator pedal to leave the parking lot. I didn't notice because it was almost dark outside when leaving. He didn't notice again so he didn't stop me and told me when we got home. XXX (Day 12): Check Engine Light (CEL) on. Dipstick found dry. 2 quarts of oil purchased and added. Which brought the level right above the L line. Sent texts to both salesmen (Freedom and Driveway). Went to work in [XXX]. XXX (Day 13): Got home with Odometer: 106,974. Plugged Code reader into the vehicle and got Code P0597 logged at 1:04 AM. Tried both salesmen again through texts, email and or call. Have yet to get a reply from either. XXX posted review updates on both of my previous posted reviews for Freedom and Driveway. Received my first response from the Driveway review team only. XXX rear brake pads had been cutting into rotors a few days prior. I had to purchase a tool and pads to replace. XXX Documented loss of an additional 4 quarts of oil across 4 dates. XXX subscribed to Kia connect and the app also detected issue fault code P0597. And at a later date the app detected a 2nd fault code P0598 which went away a couple days later. May 14th finally got a hold of Justin Grable (GM Freedom) to discuss options. XXX trade-in is only option being given to me. DOCUMENTED DEFECTS & ROOT CAUSE Code P0597 (Thermostat Heater Control/Open): An electrical/mechanical failure that caused internal engine "hot spots." Engine Failure: Pre-existing piston ring tension loss causing catastrophic oil consumption (1 quart/wk). Consequential Damage: Chronic oil burning will poison the Catalytic Converters and foul all Oxygen (O2) Sensors. As of XXX my vehicle is now consuming 1 qt/day. ac is not working and now giving me 6 codes for engine light. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11753326 — an unverified report by a vehicle owner.
Burke, VA
ELECTRICAL SYSTEM
The Telluride was parked in my driveway on a hill. When the car was started by pushing the ignition all of the lights on the dash panel started flashing. The car was shifted into reverse to back down the driveway however the brakes didn’t work. We captured this on video via CCTV footage. You can see the vehicle reversing and the brake lights are on as the pedal was pushed but not responding. As the vehicle went on to a lesser slope it slowed some but was about to crash into my neighbors home when the parking brake button was pushed and the vehicle came to a stop. The evening prior when starting the car on a flat surface the lights all flashed upon starting but the vehicle had operated normally.
NHTSA complaint #11753136 — an unverified report by a vehicle owner.
Burke, VA
SERVICE BRAKES
The Telluride was parked in my driveway on a hill. When the car was started by pushing the ignition all of the lights on the dash panel started flashing. The car was shifted into reverse to back down the driveway however the brakes didn’t work. We captured this on video via CCTV footage. You can see the vehicle reversing and the brake lights are on as the pedal was pushed but not responding. As the vehicle went on to a lesser slope it slowed some but was about to crash into my neighbors home when the parking brake button was pushed and the vehicle came to a stop. The evening prior when starting the car on a flat surface the lights all flashed upon starting but the vehicle had operated normally.
NHTSA complaint #11753136 — an unverified report by a vehicle owner.
Greenville, SC
SEATS
The contact owns a 2021 Kia Telluride. The contact received notification of NHTSA Campaign Number: 26V430000 (Seats). The contact was concerned about a vehicle fire. The local dealer was contacted, but the vehicle was not diagnosed or repaired due to parts being on back order. The manufacturer was not contacted. The contact had not experienced a failure.
NHTSA complaint #11752679 — an unverified report by a vehicle owner.
Zebulon, NC
ENGINE AND ENGINE COOLING
See attached document for complaint.
NHTSA complaint #11752165 — an unverified report by a vehicle owner.
Bryant, AR
VISIBILITY/WIPER
Windshield wipers pause during use in intermittent and slow/low setting. Was initially told that the wipers were old and needed replacing and this would fix the issue. Wipers were replaced and still having same issue.
NHTSA complaint #11752077 — an unverified report by a vehicle owner.
Huntington Park, CA
UNKNOWN OR OTHER
The moon roof has came off track
NHTSA complaint #11751703 — an unverified report by a vehicle owner.
Fresno, CA2 injured
UNKNOWN OR OTHER
Children helping to unload groceries from trunk. 2 different kids have burnt their legs on exhaust pipe while leaning into car to reach.
NHTSA complaint #11751416 — an unverified report by a vehicle owner.