The contact owns a 2011 Lexus CT200H. The contact stated that while operating the vehicle, the ABS and brake warning light and check engine warning light remained illuminated. The vehicle was taken to the local dealer who diagnosed that the brake booster and brake booster pump were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was unknown.
NHTSA complaint #11655185 — an unverified report by a vehicle owner.
Early morning cold start in open loop engine starts to rattle and knock. Cleaned out EGR system, including intake manifold. Engine still rattles and knocks. Swapped out ignition coils and fuel injectors with new still and still the same thing. DTC sets after a week of troubleshooting for P0303, P0301, and P0300. Switched cylinder ignition coils and fuel injectors from cylinder 1 to 2 and 3 to 4. Same DTC sets after drive cycle. Leak down test confirms cylinder 3 has head gasket leak. Registration was just paid and was going to have it smog test. Unable to pass smog due to check engine light. I had went to Lexus dealer to have them update my car for EGR update according to TSB (see attachment) but they wouldn’t do it unless I pay $300 SMFH!!! What a day! Which engineer suggested this stupid design?!?! And wtf the EGR cooler, more like a heater, has coolant running into housing which raises the engine coolant temp. Exhaust gas may go up to a temp of 600 degrees!! Look at live data and monitor catalyst temp from OBD2. This design was to intentionally cause a head gasket failure. Blades in EGR cooler gets clogged with carbon build up, where carbon will eventually break up into chunks/pebbles that will cause pre-ignition during compression stroke, pinging the engine which will result in misfires and damage the catalyst. One of the worst designs I’ve ever encountered as a car owner. This is ridiculous that this issue has been brought up countless times from thousands of testimony’s of same incident but not even a single word for these models. CT200h and Prius years 2012-2015 have this same dam problem and everyone knows this, even the CA BAR(Bureau of automotive repair). What is it that we as car owners, who abide by the law, and pay our fair share of taxes gets this “setup to fail” deal???
NHTSA complaint #11597715 — an unverified report by a vehicle owner.
I am writing to bring to your attention a serious safety issue that occurred with my vehicle. While driving on the expressway, the engine oil burned and the oil warning light illuminated on the dashboard, posing a significant risk to my safety and the safety of others on the road. Specifically, the engine oil system malfunctioned, causing a sudden and complete loss of engine lubrication. This incident can be verified through an inspection of the vehicle, which is available upon request. My safety and the safety of other motorists were severely compromised due to this malfunction. The sudden failure of the engine oil system could have resulted in a catastrophic engine failure, potentially leading to a loss of control of the vehicle at high speeds. Fortunately, I was able to safely pull over to the side of the road, but the situation could have been much worse. Upon experiencing the issue, I had the vehicle towed to Service Center where the problem was reproduced and confirmed by a certified mechanic. They conducted a thorough inspection and confirmed that the engine oil had indeed burned, leading to the illumination of the oil warning light. The inspection report from the service center is available for review. Additionally, I reported the incident to the vehicle manufacturer and my insurance company. Both entities have documented the issue, and I am awaiting further instructions on how to proceed. There has been no involvement from law enforcement as there was no accident or injury resulting from the incident. Prior to the failure, I did not notice any warning lamps, messages, or other symptoms indicating a problem with the engine oil system. The warning light appeared suddenly while I was driving on the expressway, giving me no advance notice of the impending malfunction. Given the severity of this issue, I urge you to investigate this matter thoroughly to prevent any future occurrences. The safety of driver and passengers is of utmost importance.
NHTSA complaint #11596238 — an unverified report by a vehicle owner.
Engine started misfiring recently at engine cold start and from hybrid transition to engine startup. Engine light came on with reports codes P0302 and P0304. Additionally, another error code P0607 also was detected. Had a certified mechanic assess the car and replaced the four coils for the CT200h. No change in issue. New issue developed this past Monday with an engine temperature light flashing on. Stopped and put a half liter in the coolant reservoir. Engine temperature light did not come back on. Took the car to a certified mechanic and told him to pressure test the coolant system. The mechanic confirmed the head gasket is blown. In the Lexus CT200h online forum there is a clear and compelling case that the EGR malfunctioned and directly contributed to the head gasket blowing. This car has approximately 128,000 miles. I would encourage you to read the Lexus CT 200h forum.
NHTSA complaint #11585050 — an unverified report by a vehicle owner.
Engine has oil use and knocking sound that neither Lexus know what is wrong. A lot of Lexus owners are experiencing the same issues with no resolve. Lexus/Toyota needs to fix the issue with these years models.
NHTSA complaint #11550285 — an unverified report by a vehicle owner.
Engine rattles due to head gasket failure and subsequently stops working and defaults to “service hybrid system” this can occur while driving and cause a collision.
NHTSA complaint #11530264 — an unverified report by a vehicle owner.
Car shakes and shutters and is very reluctant to accelerate at low speeds, even with gas pedal pressed down. Then acceleration kicks in and it wants to bolt off.
NHTSA complaint #11503914 — an unverified report by a vehicle owner.
At about 165-170,000 miles Lexus dealer advised leaking oil from timing chain area. Apparently it is a known issue from this engine (both CT200h and Prius) suffer from this issue. Didn't realize there is a TSB but since way out of warranty and not a recall they offered to fix for $3500. Hard to see the leak as it is in the timing chain area so it rarely comes out of the engine itself. This should be something that Lexus/Toyota should advise their customers. Few months later car was totaled in an accident so I got rid of it.
NHTSA complaint #11498387 — an unverified report by a vehicle owner.
I have to replace my 2013 Ct engine. When I started it, there was a horrible knocking noise. This came as a surprise, as it was fine the day before. I had it towed to Lexus. I was told that there was no oil in the engine and it needs to be replaced. What????? 1. No warning light came on 2. I had an oil change recently ( within the 5K scheduled maintenance). I was quoted a price of $6960.35 to replace the engine with an engine with around 92K miles ( about the same as what I have). I did some investigation and called Lexus customer engagement. I reached out to Lexus. They offered me $1500 towards the repair. The car is still in the shop. Owners of the CT200h have reportedly been told by Lexus dealers that this is regular oil consumption. However, Toyota did issue a technical service bulletin for these engines. However, they only did so for the ones installed in the Prius and had the same problem. Overall, CT200h owners were left hanging with an engine that uses an incredible amount of oil. I was told in a forum of Lexus owners ( discussion group) to contact this organization for help on this matter. Please investigate this issue.
NHTSA complaint #11495069 — an unverified report by a vehicle owner.
Excessive oil consumption. I purchased the car January 7, 2021 and checked the oil on March 15, 2021 before a long trip and the oil didn't even register on the dipstick. I followed procedure before and up to checking the oil. I checked it when it was delivered and it was at the appropriate level.
NHTSA complaint #11485883 — an unverified report by a vehicle owner.
DRIVING ON HIGHWAY AND ALL OF A SUDDEN AFTER A LOUD NOISE THE bottom of the vehicle went on fire. we called the fire department who put out the fire. After looking at the bottom I notice that the crankcase had a big hole. it seems that a valve went right through the cracnkcase. resulting in hot engine oil going on fire. The car is only 5 months old and Carmax will not pay for the repair which could cost me 5,000 dollars. I paid 27,000 for the car.
NHTSA complaint #11479752 — an unverified report by a vehicle owner.
UNKNOWN: However, the engine is using 2 quarts of oil in less than 100 miles of traveling. It has been taken to the dealer several times for this problem of. Using oil through the engine with no leaks in the oil pan.
NHTSA complaint #11468255 — an unverified report by a vehicle owner.
First noticed excessive oil usage. Then, engine rumble. Temperature warning light. Took to repair shop who was unable to repair stating ONLY Lexus has tools required to repair. Lexus will not divulge how to repair. Lexus states a letter was mailed to me (never received) in 2016 for a service issue - warranty enhancement. Thus, they are aware of the issue. Now that I’m having issues with the car (2021), the car is too old and has too many miles, thus, Lexus will not repair free of charge under service issue. I am Scared to drive because of hundreds of on line reports that state car can and make completely stop while driving. Toyota is fully aware of the issue and should be help liable to repair under a recall. Note: I’ve had my car repaired for other issues by Certified Lexus since 2016 and the service centers never mentioned the issue/warranty enhancement - a known issue apparently since 2016.
NHTSA complaint #11461065 — an unverified report by a vehicle owner.
i drive my lexus every day for work and home, round trip, 150 miles per day, at 130,000 miles my car started burning 1 quart of oil per month, at 150 miles, now using 2 quarts per month, i now have 195 miles, and using 1 quart of oil per week, this is not normal. after reading forums, many other lexus ct200 owners are having the same issues. this has been reported to lexus dealers and the warranty is only good till 60,000 miles. there's been times when my car has no oil and i need to add 3 quarts, this can cause severe damage to my engine.
NHTSA complaint #11457274 — an unverified report by a vehicle owner.
I had the recommended 100,000 mile service done on my car at approx 106,000 miles. At aprox 109,500 miles I checked my oil after noticing my passenger headlight was out and I would be putting a new one in. When I went through the procedure for checking the oil it wasn’t even showing any oil on the dipstick. After reattempting the procedure and checking to make sure I was on level ground still no oil on the dipstick. It took 2 1/2 quarts to get it to the recommended level. I’m at 110,600 today and again the oil was very low registering between 1/8-1/4 Inchon the bottom of the dipstick. There are no oil spots in my two regular spots between my home and my job and my car does not smoke and has never shown a check engine light and has no stored DTC’s. I’m scheduling an oil change this coming week and I will alert the Service Manager about the problem. I purchased the car used in January from Carvana.
NHTSA complaint #11437088 — an unverified report by a vehicle owner.
PRIOR TO A LONG TRIP WE HAD THE OIL CHANGED AND FLUIDS TOPPED OFF WHEN WE ARRIVED TO OUR DESTINATION THERE WAS ABSOLUTELY NO OIL IN THE CAR, NO OIL LEAKS JUST A COMPLETE BLOW OUT WHILE DRIVING WE NEVER SAW THE OIL LEAVING THE CAR, THIS HAS HAPPENED ON ALL OUR TRIPS AND WE ALWAYS MAKE SURE THERE IS OIL IN THE CAR , UPON ARRIVING TO A DESTINATION THERE WILL BE NO OIL LEFT. I UNDERSTAND THERE IS A BIG PROBLEM WITH THE OIL BLOWING OUT OF THE CAR
NHTSA complaint #11412916 — an unverified report by a vehicle owner.
EXCESSIVE OIL CONSUMPTION. I PURCHASED THE CAR JANUARY 7, 2021 AND CHECKED THE OIL ON MARCH 15, 2021 BEFORE A LONG TRIP AND THE OIL DIDN'T EVEN REGISTER ON THE DIPSTICK. I FOLLOWED PROCEDURE BEFORE AND UP TO CHECKING THE OIL. I CHECKED IT WHEN IT WAS DELIVERED AND IT WAS AT THE APPROPRIATE LEVEL.
NHTSA complaint #11408561 — an unverified report by a vehicle owner.
THE HEAD GASKET IS LEAKING. AFTER SPEAKING WITH SEVERAL MECHANICS WHO WORK ON THIS TYPE OF CAR AND ISSUE AND THEY HAVE ALL SAID THAT "3RD GENERATION PRIUS ENGINES ALL HAVE THIS LEAKING HEAD GASKET PROBLEM, NO OTHER GENERATION HYBRID ENGINE FROM TOYOTA OR LEXUS DOES". WHY WASN'T THIS RECALLED? I DON'T UNDERSTAND HOW TOYOTA AND LEXUS GET AWAY WITH A SHODDY PRODUCT THAT CREATES A $5-8K EXPENSE ON THEIR VEHICLES THAT IS A DESIGN FLAW AND ISSUE WITH THIS GENERATION HYBRID ENGINE. MY CAR IS ONLY WORTH ABOUT $10K, SO PAYING TO FIX THIS SEEMS LIKE A BAD CHOICE. HOWEVER, I HAVE ALSO BEEN TOLD THAT OFTEN WHEN PEOPLE DO PAY TO FIX IT THEY HAVE TO COME BACK AS THE ENGINE BLOCK ENDS UP NEEDING FULL REPLACEMENT, WHICH IS AN ADDITIONAL $3K.
NHTSA complaint #11404552 — an unverified report by a vehicle owner.
2013 LEXUS CT200H WITH 132,000 MILES. MADE A LOUD METALLIC SOUND WHILE TRYING TO START. TOWED TO LEXUS. AGREED TO $650 FOR DIAGNOSTIC TEST. DIAGNOSED LOW COMPRESSION 'THE RINGS AND PISTONS WERE SHOT' AND NOT WORTH FIXING- OVER $8,000 TO REBUILD. TOLD ME THEY HAD NEVER SEEN THIS HAPPEN ON A CT200H BUT ADMITTED SERVICE BULLETIN FOR EXCESSIVE OIL CONSUMPTION. SERVICE REP WOULD NOT RECOMMEND A USED ENGINE DUE TO HIGH PROBABILITY OF RECURRENCE.
NHTSA complaint #11377897 — an unverified report by a vehicle owner.
WATER PUMP FAILED CAUSING THE COOLANT TO FLOOD A CYLINDER. LEADING TO A HEAD GASKET BLOWING OUT. IT ALSO WARPED THE HEAD BLOCK. THE VEHICLE WAS SITTING IN THE GARAGE AND DURING A COLD MORNING START. THE ENGINE HAD A MISFIRE AND CHECK ENGINE LIGHT CAME ON. THE ENGINE STARTED UP WITH A VIOLENT SHAKE AND WHITE SMOKE EXITED OUT FROM THE TAIL PIPE AND ENGINE BAY CLOUDING UP THE GARAGE. DURING A DRIVE THE ENGINE WITH SPUTTER WHEN DRIVING. THEN GOES AWAY AFTER YOU GIVE IT ENOUGH GAS. COOLANT WOULD DRAIN EVEN THOUGH IT'S TOPPED OFF.
NHTSA complaint #11375829 — an unverified report by a vehicle owner.