Odometer readings owners gave when they filed. About half of all
complaints include one.
10,000 – 24,999 miles
15.0%
25,000 – 49,999 miles
210.0%
50,000 – 74,999 miles
630.0%
75,000 – 99,999 miles
210.0%
100,000 – 149,999 miles
840.0%
150,000+ miles
15.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Oct 2016peak 12Jul 2021
Recalls on the 2007 Lexus ES 350
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
Canada — Transport Canada
Canada runs its own recall programme, and its campaigns do not
always mirror the American ones.
Recall 202172355,683 units in Canada
Electrical
Issue: This recall is for certain block heater kits installed on certain vehicles or sold as accessories at Toyota or Lexus dealerships. On certain vehicles, the engine block heater cable may not have enough heat protection and could be damaged by high temperatures. If this happens, the cable could short circuit while plugged in, and cause the wiring to overheat or melt. Note: This recall only affects the following block heater/cord part numbers: C014003034 PK5A408J09 PU14000904 C014003151 PK5A408J13 PU14000905 C014000885 PK5A489J11 PU14000907 C014000888 PK5A489J22 PU14000909 C014000907 PK5A410H00 PU14000911 C014100904 PU14000900 PU14000913 C014100907 PU14000901 PU14003571 C014100911 PU14000902 PK5A489J14 PK5A408J05 PU14000903 Safety Risk: Engine block heater wiring that overheats or melts could create the risk of a fire. Corrective Actions: Toyota recommends that you should stop using the engine block heater immediately. Toyota will notify owners by mail and instruct you to take your vehicle to a dealer to disable the engine block heater. For some vehicles, the corrective actions for this recall are under development. For others, a new engine block heater cannot be installed, and the owner will receive a refund of the purchase price of the engine block heater.
Recall 2017007130,661 units in Canada
Airbag
On certain vehicles, long-term exposure to high absolute humidity and temperature, combined with high temperature cycling, could eventually degrade the propellant contained in the passenger frontal airbag. This could cause the airbag to deploy with more force than normal. As a result, if the vehicle were involved in a collision that warrants airbag deployment, fragments could be propelled toward vehicle occupants, and the airbag assembly could be damaged, preventing proper function. These issues could increase the risk of injury. Correction: Depending on the model, dealers will either replace the passenger frontal airbag inflator or airbag assembly. Note: Canadian climate results in the propellant degrading slowly. The recall is being conducted as a precaution to address future risk, and is expected to replace airbag inflators before their function would be affected.
Recall 2009290437,445 units in Canada
Other
On certain vehicles, the accelerator pedal may become stuck in the wide open position due to an unsecured or incompatible driver's floor mat. A stuck open accelerator pedal may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash, serious injury or death. Correction: Dealers will reconfigure the shape of the accelerator pedal. Certain models will also have the shape of the floor underneath the accelerator pedal modified and/or a brake override system installed.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 135,000 milesChino Hills, CACrash2 injured
AIR BAGS
MY WIFE INVOLVED AN ACCIDENT WHEN SHE WAS DRIVING CROSSING AN INTERSECTION IN THE CITY OF POMONA, CA. SHE WAS IMPACTED BY THE CROSSING CAR ON THE DRIVER'S FRONT AND SIDE PLUS THE LEFT REAR PASSENGER'S SIDE RIGHT BEHIND THE DRIVER. THE CAR WAS TOTALED, BUT NONE OF THE FRONT AND SIDE AIRBAGS WERE DEPLOYED DURING THE IMPACT, WHICH CAUSED THE LEFT CLAVICLE BONE FRACTURE, HEAD INJURIES, AND LEG INJURIES TO MY WIFE. THE CAR WAS CONFIRMED TO EQUIP WITH SIDE CURTAIN AIRBAGS, AND KNEE AIRBAGS.
NHTSA complaint #11043101 — an unverified report by a vehicle owner.
at 105,000 milesHelotes, TXFire
UNKNOWN OR OTHER
CAR CAUGHT ON FIRE AFTER SHUTTING OFF LAST NIGHT. FIRE DEPARTMENT COULD NOT DETERMINE.PROBLEM.
NHTSA complaint #10928599 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
los Angeles, CA
STRUCTURE:INTERIOR PANELS:DASHBOARD
The contact owns a 2007 Lexus ES350. The contact stated that the dashboard was sticky with a glare coming from the dashboard. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure but provided no assistance. The failure mileage was unavailable.
NHTSA complaint #11423119 — an unverified report by a vehicle owner.
Mobile, AL
AIR BAGS
STICKY DASHBOARD CANNOT BE REPAIRED DUE TO MANUFACTURER DEFECT
NHTSA complaint #11196483 — an unverified report by a vehicle owner.
Mobile, AL
UNKNOWN OR OTHER
STICKY DASHBOARD CANNOT BE REPAIRED DUE TO MANUFACTURER DEFECT
NHTSA complaint #11196483 — an unverified report by a vehicle owner.
Mobile, AL
STRUCTURE:BODY
STICKY DASHBOARD CANNOT BE REPAIRED DUE TO MANUFACTURER DEFECT
NHTSA complaint #11196483 — an unverified report by a vehicle owner.
Maryland Heights, MO
STRUCTURE:BODY
DASHBOARD MELTS AND BECOMES STICK AND SHINY, CAUSING EXCESSIVE GLARE AND SIGNIFICANTLY REDUCING THE DRIVERS ABILITY TO SEE OUT OF WINDSHIELD. THIS IS A WELL DOCUMENTED MANUFACTURING DEFECT. CONTACTING LEXUS/TOYOTA ABOUT THIS AND THEY REFUSED TO PROVIDE ANY ASSISTANCE TO RECTIFY THIS PROBLEM. THE PROBLEM IS NOT BAD IN THE WINTER TIME. BUT WITH AMBIENT TEMPERATURES ABOVE 40 DEGREES F AND WITH THE SUN SHINING IN THE CAR WINDSHIELD THE DASHBOARD MELTS AND BECOMES SHINY AND STICKY CAUSING DRIVER VISION ISSUES. HAVE CONTACTED MANUFACTURES CUSTOMER SERVICE AND LOCAL DEALERS FOR PAST SIX MONTHS WITH NO HELP FROM OTHERS. AUTO IS LOW MILLAGE 65,000 AND IS GARAGED WHEN AT HOME.LOCATED IN MIDWEST. THIS IS MORE THAN A COSMETIC INTERIOR ISSUE, AS IT CAUSES THE DRIVE TO HAVE IMPAIRED OPERATION OF VEHICLE AND SHOULD MANDATE A RECALL
NHTSA complaint #11191354 — an unverified report by a vehicle owner.
Compton, CA
VEHICLE SPEED CONTROL
HE NEED SERVICE TRANSMICION , MOTOR PART. AMORTIGUADORES .CLAMSHOP
NHTSA complaint #11175802 — an unverified report by a vehicle owner.
Compton, CA
SUSPENSION
HE NEED SERVICE TRANSMICION , MOTOR PART. AMORTIGUADORES .CLAMSHOP
NHTSA complaint #11175802 — an unverified report by a vehicle owner.
Compton, CA
ENGINE
HE NEED SERVICE TRANSMICION , MOTOR PART. AMORTIGUADORES .CLAMSHOP
NHTSA complaint #11175802 — an unverified report by a vehicle owner.
at 69,000 milesCarlsbad, CA
AIR BAGS
LEXUS ES 350 2007 DASHBOARD IS MELTING AND COMPROMISED. DUE TO THE STICKY MESS THE AIRBAGS WILL NOT DEPLOY PROPERLY AND DEATH WILL LIKELY OCCUR. VERY CONCERNED ABOUT THE TOXICITY OF THE DASHBOARD AS WELL. IT'S MELTING, CHANGING COLOR FROM BLACK TO WHITE AND CRACKING. THIS CARCINOGENIC MATERIAL IS NOW POISONING ALL WHO RIDE IN THE VEHICLE. INCLUDED PHOTO DOES NOT CONVEY THE GLOSSY MELTING ,STICKY REALITY OF IT ALL. THE GLOSSY MELTING REFLECTION CAUSES LOTS OF GLARE AND IMPAIRS VISIBILITY ON SUNNY DAYS. THIS ISSUE MUST BE RESOLVED BEFORE A LIFE IS TAKEN NEEDLESSLY. LEXUS REFUSES TO REPLACE THE DASHBOARD EVEN THOUGH THEY ADMIT THAT ITS A COMPROMISED PART AND HAVE DECEPTIVELY ALLOCATED THIS SAFETY ISSUE AS A WARRANTY PROBLEM THAT HAS EXPIRED. BECAUSE MY VEHICLE IS SELDOM DRIVEN AND GARAGED (69,717K MILES) PROBLEM DID NOT SURFACE UNTIL NOW.
NHTSA complaint #11170438 — an unverified report by a vehicle owner.
at 69,000 milesCarlsbad, CA
UNKNOWN OR OTHER
LEXUS ES 350 2007 DASHBOARD IS MELTING AND COMPROMISED. DUE TO THE STICKY MESS THE AIRBAGS WILL NOT DEPLOY PROPERLY AND DEATH WILL LIKELY OCCUR. VERY CONCERNED ABOUT THE TOXICITY OF THE DASHBOARD AS WELL. IT'S MELTING, CHANGING COLOR FROM BLACK TO WHITE AND CRACKING. THIS CARCINOGENIC MATERIAL IS NOW POISONING ALL WHO RIDE IN THE VEHICLE. INCLUDED PHOTO DOES NOT CONVEY THE GLOSSY MELTING ,STICKY REALITY OF IT ALL. THE GLOSSY MELTING REFLECTION CAUSES LOTS OF GLARE AND IMPAIRS VISIBILITY ON SUNNY DAYS. THIS ISSUE MUST BE RESOLVED BEFORE A LIFE IS TAKEN NEEDLESSLY. LEXUS REFUSES TO REPLACE THE DASHBOARD EVEN THOUGH THEY ADMIT THAT ITS A COMPROMISED PART AND HAVE DECEPTIVELY ALLOCATED THIS SAFETY ISSUE AS A WARRANTY PROBLEM THAT HAS EXPIRED. BECAUSE MY VEHICLE IS SELDOM DRIVEN AND GARAGED (69,717K MILES) PROBLEM DID NOT SURFACE UNTIL NOW.
NHTSA complaint #11170438 — an unverified report by a vehicle owner.
at 69,000 milesCarlsbad, CA
VISIBILITY/WIPER
LEXUS ES 350 2007 DASHBOARD IS MELTING AND COMPROMISED. DUE TO THE STICKY MESS THE AIRBAGS WILL NOT DEPLOY PROPERLY AND DEATH WILL LIKELY OCCUR. VERY CONCERNED ABOUT THE TOXICITY OF THE DASHBOARD AS WELL. IT'S MELTING, CHANGING COLOR FROM BLACK TO WHITE AND CRACKING. THIS CARCINOGENIC MATERIAL IS NOW POISONING ALL WHO RIDE IN THE VEHICLE. INCLUDED PHOTO DOES NOT CONVEY THE GLOSSY MELTING ,STICKY REALITY OF IT ALL. THE GLOSSY MELTING REFLECTION CAUSES LOTS OF GLARE AND IMPAIRS VISIBILITY ON SUNNY DAYS. THIS ISSUE MUST BE RESOLVED BEFORE A LIFE IS TAKEN NEEDLESSLY. LEXUS REFUSES TO REPLACE THE DASHBOARD EVEN THOUGH THEY ADMIT THAT ITS A COMPROMISED PART AND HAVE DECEPTIVELY ALLOCATED THIS SAFETY ISSUE AS A WARRANTY PROBLEM THAT HAS EXPIRED. BECAUSE MY VEHICLE IS SELDOM DRIVEN AND GARAGED (69,717K MILES) PROBLEM DID NOT SURFACE UNTIL NOW.
NHTSA complaint #11170438 — an unverified report by a vehicle owner.
at 90,000 milesMontville, NJ
AIR BAGS
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND CREATED A BLINDING GLARE THAT COULD CAUSE A CRASH. THE VEHICLE WAS TAKEN TO PRESTIGE LEXUS OF RAMSEY (1000 NJ-17, RAMSEY, NJ 07446, (855) 484-6393), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE FAILURE MILEAGE WAS 90,000.
NHTSA complaint #11153768 — an unverified report by a vehicle owner.
at 90,000 milesMontville, NJ
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND CREATED A BLINDING GLARE THAT COULD CAUSE A CRASH. THE VEHICLE WAS TAKEN TO PRESTIGE LEXUS OF RAMSEY (1000 NJ-17, RAMSEY, NJ 07446, (855) 484-6393), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE FAILURE MILEAGE WAS 90,000.
NHTSA complaint #11153768 — an unverified report by a vehicle owner.
Woodridge, IL
UNKNOWN OR OTHER
THE DASBOARD IS MELTING SEVERELY WHICH CAUSES A BRIGHT GLARE DAY AND NIGHT, CAUSING VISIBILITY AND SAFETY CONCERNS. THERE IS ALSO A VERY OBNOXIOUS SMELL TO IT. I BOUGHT THIS CAR USED AND DIDN'T NOTICE THE ISSUE AT THE TIME. LEXUS SHOULD JUST OWN UP TO IT AND REPLACE THE DASH NO MATTER HOW OLD THE CAR IS SINCE IT IS A SAFETY HAZARD TO ME AND OTHERS ON THE ROAD. I PERSONALLY TRY NOT TO DRIVE DURING THE DAYTIME WHEN ITS THE WORST BUT THATS NOT ALWAYS FEASIBLE.
NHTSA complaint #11140816 — an unverified report by a vehicle owner.
Woodridge, IL
VISIBILITY/WIPER
THE DASBOARD IS MELTING SEVERELY WHICH CAUSES A BRIGHT GLARE DAY AND NIGHT, CAUSING VISIBILITY AND SAFETY CONCERNS. THERE IS ALSO A VERY OBNOXIOUS SMELL TO IT. I BOUGHT THIS CAR USED AND DIDN'T NOTICE THE ISSUE AT THE TIME. LEXUS SHOULD JUST OWN UP TO IT AND REPLACE THE DASH NO MATTER HOW OLD THE CAR IS SINCE IT IS A SAFETY HAZARD TO ME AND OTHERS ON THE ROAD. I PERSONALLY TRY NOT TO DRIVE DURING THE DAYTIME WHEN ITS THE WORST BUT THATS NOT ALWAYS FEASIBLE.
NHTSA complaint #11140816 — an unverified report by a vehicle owner.
at 100,000 milesNEW Orleans, LA
STEERING
STEERING: LINKAGES: TIE ROD ASSEMBLY. WHILE DRIVING THE VEHICLE THE FRONT RIGHT PASSENGER SIDE SHAKES AS IF SOMETHING'S LOOSE WHILE DRIVING
NHTSA complaint #11103102 — an unverified report by a vehicle owner.
at 100,000 milesNEW Orleans, LA
UNKNOWN OR OTHER
STEERING: LINKAGES: TIE ROD ASSEMBLY. WHILE DRIVING THE VEHICLE THE FRONT RIGHT PASSENGER SIDE SHAKES AS IF SOMETHING'S LOOSE WHILE DRIVING
NHTSA complaint #11103102 — an unverified report by a vehicle owner.
ST. Louis, MO
AIR BAGS
WE HAVE COMPLAINED ABOUT OUR AIR BAG ON THE DRIVER SIDE FOR YEARS BEFORE THE RECALL. WE HAVE YET TO GET THIS CORRECTED EVEN AFTER SERVICE CLAIM TO HAVE REPAIRED OR REPLACE AIRBAG. I AM ASKING FOR HELP ON THIS SITUATION IT HAS BEEN TO LONG DEALING WITH. NOW DEALERSHIP ASKING ME TO PAY ADDITIONAL MONIES AND THEY ARE NOT SURE WHAT THE PROBLEM IS? WE HAVE NOT HAD ANY ACCIDENT JUST AIRBAG LIGHTS STAYS ON.
NHTSA complaint #11080710 — an unverified report by a vehicle owner.
Bethel, MN
AIR BAGS
I HAVE A FAMILY OF FIVE AND HAVE NOT BEEN ABLE TO USE MY VEHICLE TO TAKE MY WHOLE FAMILY ANYWHERE FOR ALMOST A YEAR NOW. ANY TIME I HAVE A PASSENGER I HAVE TO ASK THAT THEY SIT IN THE BACK SEAT. THE DEALERSHIP WAS SUPPOSED TO CONTACT ME TO DETERMINE AIRBAG REPLACEMENT DATE AND PROVIDE A LOANER CAR IF THEY COULD NOT REPLACE THE AIRBAG IN A TIMELY MANNER. I HAVE NOT BEEN ABLE TO GET THROUGH TO THE DEALERSHIP AND HAVE NOT RECEIVED A RETURN CALL. I FEEL I HAVE BEEN PATIENT BUT THIS HAS BECOME A BURDEN ON ME AND MY FAMILY AND I WOULD LIKE THE AIRBAG TO BE FIXED AS SOON AS POSSIBLE SO I CAN USE MY VEHICLE AS A FAMILY CAR AS INTENDED.
NHTSA complaint #11072406 — an unverified report by a vehicle owner.
at 170,000 milesFT Lauderdale, FL
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT STATED THAT THE DASHBOARD ON THE PASSENGER SIDE BEGAN TO MELT. THE LOCAL DEALER (JM LEXUS, 5350 W SAMPLE ROAD, MARGATE, FL 33073) WAS CONTACTED AND INFORMED THE CONTACT THAT A DIAGNOSTIC TEST NEEDED TO BE SCHEDULED. THE CONTACT DID NOT SCHEDULE AN APPOINTMENT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 170,000.
NHTSA complaint #11064101 — an unverified report by a vehicle owner.
Tacoma, WA
AIR BAGS
TAKATA RECALL. WE CALLED LEXUS OF FIFE IN NOVEMBER OF 2017 WHEN WE RECEIVED NOTIFICATION THE AIRBAG REPLACEMENTS WERE AVAILABLE. AS OF THIS DATE OF JANUARY 21ST 2018 WE HAVE NOT HAD A FIX. WHEN WE CALLED THE FIRST OF THE YEAR WE WERE TOLD WE WE #51 ON THE LIST. WE CALLED AGAIN MID MONTH AND WERE TOLD THE SAME THING #51. THERE SEEMS TO BE NO SENSE OF URGENCY TO SOLVE THIS ISSUE. WE ARE SCHEDULED TO DRIVE TO SOUTHERN CALIFORNIA FOR A WEDDING IN MID FEBRUARY 2018 AND I WOULD LIKE THIS ISSUE RESOLVED BEFORE WE DRIVE THAT FAR. IF THIS IS A DEADLY ISSUE SHOULDN'T IT BE A PRIORITY TO SOLVE IT. WHILE I UNDERSTAND LEXUS OF FIFE CAN'T DO FREE WORK ALL DAY THERE SHOULD BE ANOTHER OPTION TO FIX THIS PROBLEM ASAP.
NHTSA complaint #11064051 — an unverified report by a vehicle owner.
Highlands Ranch, CO
AIR BAGS
TAKATA RECALL DEALERSHIP SAID THEY HAVE NO IDEA WHEN REPLACEMENT AIRBAGS ARE COMING......TJHEY DID NOT EVENOFFER A GUESS,,,,WHAT AM I SUPPOSSSED TO DO???
NHTSA complaint #11045990 — an unverified report by a vehicle owner.
Garnerville, NY
AIR BAGS
TAKATA INFLATORS DASHBOARD STICKY AND SUN GLARE VERY DANGEROUS0
NHTSA complaint #11045250 — an unverified report by a vehicle owner.
Garnerville, NY
UNKNOWN OR OTHER
TAKATA INFLATORS DASHBOARD STICKY AND SUN GLARE VERY DANGEROUS0
NHTSA complaint #11045250 — an unverified report by a vehicle owner.
at 135,000 milesChino Hills, CACrash2 injured
AIR BAGS
MY WIFE INVOLVED AN ACCIDENT WHEN SHE WAS DRIVING CROSSING AN INTERSECTION IN THE CITY OF POMONA, CA. SHE WAS IMPACTED BY THE CROSSING CAR ON THE DRIVER'S FRONT AND SIDE PLUS THE LEFT REAR PASSENGER'S SIDE RIGHT BEHIND THE DRIVER. THE CAR WAS TOTALED, BUT NONE OF THE FRONT AND SIDE AIRBAGS WERE DEPLOYED DURING THE IMPACT, WHICH CAUSED THE LEFT CLAVICLE BONE FRACTURE, HEAD INJURIES, AND LEG INJURIES TO MY WIFE. THE CAR WAS CONFIRMED TO EQUIP WITH SIDE CURTAIN AIRBAGS, AND KNEE AIRBAGS.
NHTSA complaint #11043101 — an unverified report by a vehicle owner.