64 of the 100 complaints filed about the Lexus ES 350 are about the airbag system — 64% of everything owners reported. The worst model year for it is 2007.
64
Complaints
64%
Share of all complaints
1
Crashes
0
Fires
AIR BAGS
STICKY DASHBOARD CANNOT BE REPAIRED DUE TO MANUFACTURER DEFECT
NHTSA complaint #11196483 — an unverified report by a vehicle owner.
AIR BAGS
LEXUS ES 350 2007 DASHBOARD IS MELTING AND COMPROMISED. DUE TO THE STICKY MESS THE AIRBAGS WILL NOT DEPLOY PROPERLY AND DEATH WILL LIKELY OCCUR. VERY CONCERNED ABOUT THE TOXICITY OF THE DASHBOARD AS WELL. IT'S MELTING, CHANGING COLOR FROM BLACK TO WHITE AND CRACKING. THIS CARCINOGENIC MATERIAL IS NOW POISONING ALL WHO RIDE IN THE VEHICLE. INCLUDED PHOTO DOES NOT CONVEY THE GLOSSY MELTING ,STICKY REALITY OF IT ALL. THE GLOSSY MELTING REFLECTION CAUSES LOTS OF GLARE AND IMPAIRS VISIBILITY ON SUNNY DAYS. THIS ISSUE MUST BE RESOLVED BEFORE A LIFE IS TAKEN NEEDLESSLY. LEXUS REFUSES TO REPLACE THE DASHBOARD EVEN THOUGH THEY ADMIT THAT ITS A COMPROMISED PART AND HAVE DECEPTIVELY ALLOCATED THIS SAFETY ISSUE AS A WARRANTY PROBLEM THAT HAS EXPIRED. BECAUSE MY VEHICLE IS SELDOM DRIVEN AND GARAGED (69,717K MILES) PROBLEM DID NOT SURFACE UNTIL NOW.
NHTSA complaint #11170438 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT STATED THAT THE DASHBOARD WAS MELTING AND CREATED A BLINDING GLARE THAT COULD CAUSE A CRASH. THE VEHICLE WAS TAKEN TO PRESTIGE LEXUS OF RAMSEY (1000 NJ-17, RAMSEY, NJ 07446, (855) 484-6393), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT ALSO RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE FAILURE MILEAGE WAS 90,000.
NHTSA complaint #11153768 — an unverified report by a vehicle owner.
AIR BAGS
WE HAVE COMPLAINED ABOUT OUR AIR BAG ON THE DRIVER SIDE FOR YEARS BEFORE THE RECALL. WE HAVE YET TO GET THIS CORRECTED EVEN AFTER SERVICE CLAIM TO HAVE REPAIRED OR REPLACE AIRBAG. I AM ASKING FOR HELP ON THIS SITUATION IT HAS BEEN TO LONG DEALING WITH. NOW DEALERSHIP ASKING ME TO PAY ADDITIONAL MONIES AND THEY ARE NOT SURE WHAT THE PROBLEM IS? WE HAVE NOT HAD ANY ACCIDENT JUST AIRBAG LIGHTS STAYS ON.
NHTSA complaint #11080710 — an unverified report by a vehicle owner.
AIR BAGS
I HAVE A FAMILY OF FIVE AND HAVE NOT BEEN ABLE TO USE MY VEHICLE TO TAKE MY WHOLE FAMILY ANYWHERE FOR ALMOST A YEAR NOW. ANY TIME I HAVE A PASSENGER I HAVE TO ASK THAT THEY SIT IN THE BACK SEAT. THE DEALERSHIP WAS SUPPOSED TO CONTACT ME TO DETERMINE AIRBAG REPLACEMENT DATE AND PROVIDE A LOANER CAR IF THEY COULD NOT REPLACE THE AIRBAG IN A TIMELY MANNER. I HAVE NOT BEEN ABLE TO GET THROUGH TO THE DEALERSHIP AND HAVE NOT RECEIVED A RETURN CALL. I FEEL I HAVE BEEN PATIENT BUT THIS HAS BECOME A BURDEN ON ME AND MY FAMILY AND I WOULD LIKE THE AIRBAG TO BE FIXED AS SOON AS POSSIBLE SO I CAN USE MY VEHICLE AS A FAMILY CAR AS INTENDED.
NHTSA complaint #11072406 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. WE CALLED LEXUS OF FIFE IN NOVEMBER OF 2017 WHEN WE RECEIVED NOTIFICATION THE AIRBAG REPLACEMENTS WERE AVAILABLE. AS OF THIS DATE OF JANUARY 21ST 2018 WE HAVE NOT HAD A FIX. WHEN WE CALLED THE FIRST OF THE YEAR WE WERE TOLD WE WE #51 ON THE LIST. WE CALLED AGAIN MID MONTH AND WERE TOLD THE SAME THING #51. THERE SEEMS TO BE NO SENSE OF URGENCY TO SOLVE THIS ISSUE. WE ARE SCHEDULED TO DRIVE TO SOUTHERN CALIFORNIA FOR A WEDDING IN MID FEBRUARY 2018 AND I WOULD LIKE THIS ISSUE RESOLVED BEFORE WE DRIVE THAT FAR. IF THIS IS A DEADLY ISSUE SHOULDN'T IT BE A PRIORITY TO SOLVE IT. WHILE I UNDERSTAND LEXUS OF FIFE CAN'T DO FREE WORK ALL DAY THERE SHOULD BE ANOTHER OPTION TO FIX THIS PROBLEM ASAP.
NHTSA complaint #11064051 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL DEALERSHIP SAID THEY HAVE NO IDEA WHEN REPLACEMENT AIRBAGS ARE COMING......TJHEY DID NOT EVENOFFER A GUESS,,,,WHAT AM I SUPPOSSSED TO DO???
NHTSA complaint #11045990 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA INFLATORS DASHBOARD STICKY AND SUN GLARE VERY DANGEROUS0
NHTSA complaint #11045250 — an unverified report by a vehicle owner.
AIR BAGS
MY WIFE INVOLVED AN ACCIDENT WHEN SHE WAS DRIVING CROSSING AN INTERSECTION IN THE CITY OF POMONA, CA. SHE WAS IMPACTED BY THE CROSSING CAR ON THE DRIVER'S FRONT AND SIDE PLUS THE LEFT REAR PASSENGER'S SIDE RIGHT BEHIND THE DRIVER. THE CAR WAS TOTALED, BUT NONE OF THE FRONT AND SIDE AIRBAGS WERE DEPLOYED DURING THE IMPACT, WHICH CAUSED THE LEFT CLAVICLE BONE FRACTURE, HEAD INJURIES, AND LEG INJURIES TO MY WIFE. THE CAR WAS CONFIRMED TO EQUIP WITH SIDE CURTAIN AIRBAGS, AND KNEE AIRBAGS.
NHTSA complaint #11043101 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (KUMI LEXUS OF PORTLAND, 8640 SW CANYON RD, PORTLAND, OR 97225) AND WAS INFORMED THAT THE PARTS WERE ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA complaint #11022908 — an unverified report by a vehicle owner.
AIR BAGS
HAVE CONTACTED LEXUS OF LOUISVILLE, KY NUMEROUS TIMES SINCE 6-1-17 AND THEY ARE DRAGGING THEIR FEET, TELLING ME THEY DON'T HAVE THE PARTS TO REPAIR MY CAR. THIS IS AN ACTIVE SAFETY RECALL AND A DANGER TO ME AS I HAVE TO USE THIS VEHICLE.0
NHTSA complaint #11022275 — an unverified report by a vehicle owner.
AIR BAGS
2007 LEXUS 350ES. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR PASSENGER SIDE AIRBAGS RECALL NOTICES. *LD THE CONSUMER STATED THE RECALL REPAIR EXCEEDED A REASONABLE AMOUNT OF TIME. UPDATED 09/06/2017
NHTSA complaint #11021988 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. STATUS AS OF 01/09/2017 INDICATES, "RECALL INCOMPLETE. REMEDY NOT YET AVAILABLE." THIS STATEMENT IS AS OF 09/01/17. IF NO RESPONSE IN REASONABLE TIME, FILE COMPLAINT.
NHTSA complaint #11021068 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. IT HAS BEEN 4 MONTHS SINCE THE FIRST NOTIFICATION AND I STILL HAVE NO DATE FOR THE REPAIRS AND LEXUS CANNOT EVEN SUGGEST ONE. THE BAGS HAVE NEVER DEPLOYED.
NHTSA complaint #11019445 — an unverified report by a vehicle owner.
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED (LEXUS OF NAPERVILLE AT 630-570-7900) AND CONFIRMED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11018807 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL. CONCERNED ABOUT POSSIBLE INJURY IF AIR BAG MALFUNCTIONS.
NHTSA complaint #11014571 — an unverified report by a vehicle owner.
AIR BAGS
TAKATA RECALL--- HELP--- I AM DRIVING AROUND WITH MY ALMOST 80 YEAR OLD WIFE IN THE FRONT SEAT OF OUR LEXUS..... MANUFACTURES SAYS INFLATORS COULD FAIL AND KILL HER. SHE REFUSES TO RIDE IN THE BACK SEAT LIKE A CHILD. LOCAL CAR DEALER SAYS PARTS STILL NOT AVAILABLE-- I REALLY AM WONDERING WHEN THIS BOMB WILL GO OFF? THIS HAS BEEN ON RECALL FROM MAY 23, 2016. ---- I AM GOING TO HOLD SOME ONE AT NHTSA RESPONSIBLE IF THIS BOMB EXPLODES.... PLEASE HELP US / WE CAN NOT JUST NOT USE THE FRONT SEAT OF THIS CAR. REV. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
NHTSA complaint #11002948 — an unverified report by a vehicle owner.
AIR BAGS
TL* THE CONTACT OWNS A 2007 LEXUS ES 350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. FRESNO LEXUS IN FRESNO, CALIFORNIA WAS MADE AWARE OF THE RECALL AND STATED THAT THE PARTS WOULD BE ORDERED AND AVAILABLE BY NOVEMBER OF 2017. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
NHTSA complaint #11000916 — an unverified report by a vehicle owner.
AIR BAGS
2007 LEXUS ES 350. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO REPAIR PASSENGER AIRBAG RECALL NOTICE. CONSUMER STATES BUSINESS COMMUNICATING FRAUDULENT NHTSA RECALL INFORMATION TO CONSUMERS. *SMD UPDATED 06/22/2017
NHTSA complaint #10905413 — an unverified report by a vehicle owner.
AIR BAGS
TAKARA RECALL
NHTSA complaint #10993870 — an unverified report by a vehicle owner.