2024 Lexus NX other reported problems

UNKNOWN OR OTHER

While driving on the highway, something (likely a small rock) from oncoming traffic flew into the windshield. Upon contact, the windshield cracked and shattered in a manner I have not seen a windshield break before, immediately spraying glass shards across the interior of the vehicle (to include dashboard, seats, and floors) and the driver. From the outside of the windshield, the area of damage is soft to the touch such that it is likely applying any pressure would collapse that area and/or enable you to punch straight through to the other side, so for safety concerns it is undrivable until the glass is replaced. I am concerned the glass could have been defective in some way, as I don't believe this is a typical response to common road hazards like small rocks/other projectiles. The windshield was the original factory installed windshield. The vehicle has not yet been inspected by the manufacturer but the incident has been reported and owner is awaiting contact from the manufacturer regarding inspection. It can be available for inspection until the glass is replaced, but owner will have glass replaced as soon as possible. Additionally, because it is not drivable, it would require inspection at residence or towing. The incident was reported to insurance. There have never been any previous warning lamps/other indicators that the glass was defective.

NHTSA complaint #11730222 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

3 unresolved safety defects on 2024 Lexus NX 450h+ plug-in hybrid leased May 2023: ELECTRICAL/BATTERY: Rear seat occupant sensor produced continuous false alerts since weeks after lease began, preventing vehicle from locking. High-voltage components including on-board charger located beneath/near the rear seat area per dealer representation at time of sale. Service manager acknowledged liability in writing July 2023. Lexus TSB L-SB-0035-24 addressing battery monitor module failure (DTC P162B87) never applied. Recall 25LD01 covering high-voltage floor wire corrosion unverified for this vehicle. Not charged since approximately April 2025 — over one year — due to fear of battery malfunction, fire, or explosion. Operating exclusively on combustion engine, eliminating primary plug-in feature. Reported in writing for 2 years 8 months. Never repaired. GM confirmed in writing February 2026 defect never submitted to manufacturer. DRIVETRAIN/TIRES: Severe premature tire wear from approximately 2,252 miles. At 7,800 miles dealer declared vehicle unsafe for freeway driving. Owner used alternative transportation for court appearance due to safety warning. Dealer's own alignment printout January 2026 shows multiple out-of-specification values. All 4 tires replaced after 72 consecutive days dealer possession, classified as goodwill, never submitted as warranty claim per GM written admission February 2026. HVAC/BIOHAZARD: Persistent mold/mildew odor from HVAC since early in lease. Service advisor initially attributed cabin odor to rat feces in engine bay entering cabin through air circulation — admitting biohazard exposure to occupants. Rodent nesting caused by manufacturer's soy-based wiring insulation. Rat feces constitute hantavirus and salmonella risk. Same defect across three consecutive vehicles from same dealer. Engine bay sanitized and evaporator cleaned during 72 days, classified as goodwill only, never submitted to manufacturer. Documentation available for inspection.

NHTSA complaint #11730006 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

While driving, which occurred 20 minutes after i started the car, the driver’s door gets unlocked automatically and i started hearing car warning with ⚠️ appearing on my dashboard. I also heard wind noise from the highway. With the electric, i could not simply open and close the door while driving, but had to pull the door with my left hand for the next 40 minutes while driving until i hit destination. When i pulled door towards close position, wind noise and warning sound went away, but comes back as soon as i release the door. Happened numerous times during summer, spring and winter.

NHTSA complaint #11709795 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

Purchased this 2024 NX in October 2024. Since purchase the CarPlay aspect of the car where you can talk to text and voice call has not been functioning normally. It cuts in and out of bluetooth so if I am on a hands free call with someone, sometimes it cuts over to the phone randomly and won't connect to the car. The talk to text feature and any talk to the car feature for CarPlay doesn't work as it does not recognize any voice it just hears what the car is playing and asks for repeating. This is a known issue in this vehicle. I have brought it up to Lexus on each service and they are aware but it apparently needs a software update that they have been waiting on for over 1 year. This feature is crucial for the driving that I do as I need to be able to respond to work calls/texts using the hands free feature as GA is a hands free state and it is illegal and unsafe for me to have my phone in my hands while driving.

NHTSA complaint #11663310 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My son and I were almost killed the other day because the engine of my 1 year old car failed. We were in the middle of 6 lanes of rushing highway traffic when the car stopped accelerating and came to a dead stop. I had just had the car serviced 10 days before and didn't feel, hear or see anything hit my car. The message on my dashboard said "go to the dealer" when it should have said "pull over immediately, turn off your car and call for help". The dealership told me that a rock must have gone through the grill and punctured my radiator. They explained that radiators used to be made of copper and now are made of aluminum and are very fragile. They also said that the spaces in the grill should be smaller so it's not so easy for rocks or debris to get to the radiator. I asked if this was a common occurrence and they told me they've seen it 3 times in 2 years just at this one dealership. I feel the design of the grill is a safety hazard and warrants a recall. I'm afraid someone else won't be as lucky as me. We could have easily been killed or caused a massive car pile up on that highway that resulted in many people being injured. It was terrifying. I called manufacturer's customer service department to share this and asked that the error message be changed. They referred me to you regarding the design flaw of the grill.

NHTSA complaint #11650292 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

There’s something wrong in the electrical system. In order to start the car, it requires boosting the battery only. Boosting under the hood doesn’t work with the lithium power packs charged 100%. After signing the financial documents the day I test drove it, I couldn’t drive it home if I wanted to. The car wouldn’t start. I don’t know how the dealer got it started but I have been intermittently boosting it to start. This happens whether the car sits a day or more. The last frequent boost was 3/17/2025. Another thing, the car can be in driver assistance with lane tracking and the lane tracking will shut off automatically. Also, when the lens of the cameras on the car gets wet, the cameras don’t work. They become foggy blank.

NHTSA complaint #11649901 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

My vehicle has a vibration in the steering wheel and floorboard between approximately 38-48 Mph but mostly around 43 mph. It is random in severity and sometimes feels like the vehicle has a flat tire.With this issue it is impossible to determine if the vehicle has a tire out balance, an alignment issue or some other drivtrain component problem. This could cause someone to pull the car over to check the tires and impede traffic, possibly causing an accident. The dealer couldn't detect the vibration. After 4 months an FTS finally detected this vibration on a test drive. He then said it was normal operation characteristic from the hybrid powertrain. I was told all of these vehicles perform this way. I've driven 2 other vehicles, identical to mine, that absolutely do not exhibit any of the vibration and harshness my vehicle does. This is an unacceptable "driving characteristic" of a $52,000 luxury vehicle. There have been no warning lamps or notifications on the instrument panel. This problem has been present since new (December 2023)but took me about 3 months to narrow down what was happening and at what speed. Rough roads can disguise this vibration but can be felt nearly every time the vehicle is driven.

NHTSA complaint #11626404 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

When I bought it only came with one key fob according to Lexus all the NX models come with 1 key fob due to the chip shortage we will get another fob within six months. They have an app to use your cell phone to start - stop the vehicle that does not work properly. My wife and I are [XXX] and use our cell phones very little. My brother lives where they have no cell service, what are we supposed to do if my wife is two hours away with the vehicle and her cell phone dies? This is very poor service from Lexus. If the government would make them stop importing the NX vehicles until they have the chip issue worked out it would be a big step in the right direction. What happens when someone is stranded somewhere and can't unlock or start their vehicle because they have no key fob? They do not tell you anything about the key fob until after you pay for the vehicle. How many thousands of customers are they doing this to? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

NHTSA complaint #11553662 — an unverified report by a vehicle owner.

UNKNOWN OR OTHER

This is a brand new car and I was driving on the highway on a Sunday weekend on 9/24/23 while it was raining outside. All of sudden I started hearing noise from outside as if my windows were open. Then yellow triangle showed up on my head up display and on dash screen, it asked me to shift to parking mode. Minutes later dash screen shows my driving-side door was opened. There was no shoulder to park at the time while I was driving on the highway, so i stopped on the right hand side of the highway, shifted to parking mode, open the door and closed, and the warning sound and signal finally went away. I think it was the rain drop that has activated the Electronic door lock release on a rainy day, during this time, i heard wind noise, wind coming into the car, and warning alarm from car safety system.

NHTSA complaint #11546588 — an unverified report by a vehicle owner.