Owners have filed 64 complaints
about the 2024 Lexus NX with NHTSA between 2023 and 2026.
The largest single group is the electrical system.
Across this model's run it ranks 1 of 11 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 100
Against the median year of the Lexus NX. 50 means typical for this
model; 100 means roughly double.
Severity — 100
39.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
60% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
120.0%
10,000 – 24,999 miles
240.0%
25,000 – 49,999 miles
240.0%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Jul 2023peak 4Sep 2026
Recalls on the 2024 Lexus NX
A complaint is one owner's allegation. A recall is the point at which
the manufacturer or a regulator agreed the defect is real and dangerous
enough to fix for free — however old the car is.
United States — NHTSA
26V162000
BACK OVER PREVENTION:SOFTWARE
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2025 Lexus NX350, NX250, 2023-2026 RX350, and 2024-2026 TX350 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
25V744000
BACK OVER PREVENTION:DISPLAY FUNCTION
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2022-2026 Toyota, Lexus, and Subaru Solterra vehicles equipped with a Panoramic View Monitor (PVM) system. Please see the recall report for a complete list of models. A software error may cause the rearview camera to freeze or display a blank screen when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Risk: A rearview camera that fails to display an image can reduce the driver's view behind the vehicle, increasing the risk of a crash.
25V040000
STEERING:COLUMN
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2023 Toyota Corolla, Corolla Cross, Corolla Cross Hybrid, Highlander, Highlander Hybrid, Tacoma, Lexus RX350, 2023-2024 NX250, and NX350 vehicles that may have been incorrectly repaired under previous NHTSA recall number 23V-480. An electrical connection inside the steering column's spiral cable assembly may be insufficiently welded, causing the connection to separate and deactivate the driver's air bag. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Risk: A deactivated driver's air bag will not deploy as intended, increasing the risk of injury during a crash.
24V482000
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain 2024 Lexus RX 350, RX 350h, 2024-2025 NX 250, NX 350, and NX 350h vehicles. The head restraints on the driver and front passenger seats may be inadvertently removed without pressing the lock release button. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) Number 202, "Head Restraints."
Risk: A head restraint that is inadvertently removed and not reinstalled can increase the risk of injury during a rear-end crash.
Reports where the owner recorded a crash, a fire, an injury or a death.
at 46,000 milesAuburn, PACrash1 injured
POWER TRAIN
The contact owns a 2024 Lexus NX 450H. The contact stated that while driving 5 MPH, the vehicle unintendedly accelerated. The contact stated that the vehicle was uncontrollable. The brake pedal was depressed; however, the vehicle failed to stop as intended, and the vehicle crashed through the garage at the residence. The vehicle then crashed through the garage door, drove across the backyard, and into the neighbor's residence before stopping. The contact stated that the failure had occurred while the contact was attempting to park the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact sustained minor bruises. Medical attention was sought. The failure mileage was approximately 46,000.
NHTSA complaint #11763640 — an unverified report by a vehicle owner.
at 46,000 milesAuburn, PACrash1 injured
VEHICLE SPEED CONTROL
The contact owns a 2024 Lexus NX 450H. The contact stated that while driving 5 MPH, the vehicle unintendedly accelerated. The contact stated that the vehicle was uncontrollable. The brake pedal was depressed; however, the vehicle failed to stop as intended, and the vehicle crashed through the garage at the residence. The vehicle then crashed through the garage door, drove across the backyard, and into the neighbor's residence before stopping. The contact stated that the failure had occurred while the contact was attempting to park the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact sustained minor bruises. Medical attention was sought. The failure mileage was approximately 46,000.
NHTSA complaint #11763640 — an unverified report by a vehicle owner.
Glenview, ILCrash
VEHICLE SPEED CONTROL
Possible malfunction involves vehicle speed control and braking during a low-speed parking maneuver in my 2024 Lexus NX350h. While slowly pulling into a parking space, I was actively applying the brake and creeping forward. While my foot was on the brake, the vehicle suddenly surged/accelerated forward instead of continuing to decelerate. The vehicle ran over a sign and jumped a curb before I could stop it. The vehicle is available for inspection and is currently with the Lexus dealer. My safety and the safety of others were put at serious risk because this occurred unexpectedly while parking. If a pedestrian, fixed structure, or another vehicle had been in front of me, this could have caused severe injury or worse. Thankfully, I was not physically injured, but this was a traumatic event, and I was terrified. The problem has not been reproduced by me after the incident. At the time of this report, it has not yet been confirmed by the dealer or an independent repair facility. I have requested a full diagnostic inspection and review of all available stored data before any codes are cleared. The vehicle has been delivered to the Lexus dealer for inspection. The incident was also immediately reported to my insurance company. I do not know if Lexus manufacturer representatives or other parties will inspect it. I did not observe any warning lamps, messages, or unusual symptoms before the event, and this had never happened before.
NHTSA complaint #11727751 — an unverified report by a vehicle owner.
Glenview, ILCrash
SERVICE BRAKES
Possible malfunction involves vehicle speed control and braking during a low-speed parking maneuver in my 2024 Lexus NX350h. While slowly pulling into a parking space, I was actively applying the brake and creeping forward. While my foot was on the brake, the vehicle suddenly surged/accelerated forward instead of continuing to decelerate. The vehicle ran over a sign and jumped a curb before I could stop it. The vehicle is available for inspection and is currently with the Lexus dealer. My safety and the safety of others were put at serious risk because this occurred unexpectedly while parking. If a pedestrian, fixed structure, or another vehicle had been in front of me, this could have caused severe injury or worse. Thankfully, I was not physically injured, but this was a traumatic event, and I was terrified. The problem has not been reproduced by me after the incident. At the time of this report, it has not yet been confirmed by the dealer or an independent repair facility. I have requested a full diagnostic inspection and review of all available stored data before any codes are cleared. The vehicle has been delivered to the Lexus dealer for inspection. The incident was also immediately reported to my insurance company. I do not know if Lexus manufacturer representatives or other parties will inspect it. I did not observe any warning lamps, messages, or unusual symptoms before the event, and this had never happened before.
NHTSA complaint #11727751 — an unverified report by a vehicle owner.
Glenview, ILCrash
BACK OVER PREVENTION: WARNINGS
Possible malfunction involves vehicle speed control and braking during a low-speed parking maneuver in my 2024 Lexus NX350h. While slowly pulling into a parking space, I was actively applying the brake and creeping forward. While my foot was on the brake, the vehicle suddenly surged/accelerated forward instead of continuing to decelerate. The vehicle ran over a sign and jumped a curb before I could stop it. The vehicle is available for inspection and is currently with the Lexus dealer. My safety and the safety of others were put at serious risk because this occurred unexpectedly while parking. If a pedestrian, fixed structure, or another vehicle had been in front of me, this could have caused severe injury or worse. Thankfully, I was not physically injured, but this was a traumatic event, and I was terrified. The problem has not been reproduced by me after the incident. At the time of this report, it has not yet been confirmed by the dealer or an independent repair facility. I have requested a full diagnostic inspection and review of all available stored data before any codes are cleared. The vehicle has been delivered to the Lexus dealer for inspection. The incident was also immediately reported to my insurance company. I do not know if Lexus manufacturer representatives or other parties will inspect it. I did not observe any warning lamps, messages, or unusual symptoms before the event, and this had never happened before.
NHTSA complaint #11727751 — an unverified report by a vehicle owner.
Newport Beach, CACrash
FUEL/PROPULSION SYSTEM
AUTOMATIC BRAKING SYSTEM FAILED AFTER I EXPERIENCD A SUDDEN ACCELERATION LEXUS INSPECTED THE VEHICLE AN PRINTED OUT ALL SORTS OF DATA WHICH THEY ARE SUPPOSED TO EXPLAIN TO ME IN45 DAYS NOT PRIOR WARNIG SIGNS
NHTSA complaint #11674851 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 46,000 milesAuburn, PACrash1 injured
POWER TRAIN
The contact owns a 2024 Lexus NX 450H. The contact stated that while driving 5 MPH, the vehicle unintendedly accelerated. The contact stated that the vehicle was uncontrollable. The brake pedal was depressed; however, the vehicle failed to stop as intended, and the vehicle crashed through the garage at the residence. The vehicle then crashed through the garage door, drove across the backyard, and into the neighbor's residence before stopping. The contact stated that the failure had occurred while the contact was attempting to park the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact sustained minor bruises. Medical attention was sought. The failure mileage was approximately 46,000.
NHTSA complaint #11763640 — an unverified report by a vehicle owner.
at 46,000 milesAuburn, PACrash1 injured
VEHICLE SPEED CONTROL
The contact owns a 2024 Lexus NX 450H. The contact stated that while driving 5 MPH, the vehicle unintendedly accelerated. The contact stated that the vehicle was uncontrollable. The brake pedal was depressed; however, the vehicle failed to stop as intended, and the vehicle crashed through the garage at the residence. The vehicle then crashed through the garage door, drove across the backyard, and into the neighbor's residence before stopping. The contact stated that the failure had occurred while the contact was attempting to park the vehicle. The vehicle was towed to a local tow yard. A Police report was filed. The contact sustained minor bruises. Medical attention was sought. The failure mileage was approximately 46,000.
NHTSA complaint #11763640 — an unverified report by a vehicle owner.
Medford, MA
STRUCTURE:BODY
DOOR LOCK SYSTEM FAILURE - LOCKOUT AND ENTRAPMENT HAZARD. In late xxx, during a single sub-zero weather event in the [XXX] area, the door lock system on this 2024 Lexus NX 450h+ failed on two separate occasions within the same week. On both occasions the vehicle could not be unlocked or entered by any means available to the owner (smart key fob, digital key, remote unlock) and we were locked out in sub-zero temperatures. Lexus Roadside Assistance was dispatched both times and each time took more than three hours to reach us, for more than six hours total stranded outdoors in sub-zero conditions. When the Roadside Assistance technician gained access, he confirmed the defect also prevents the doors from being unlocked from the INSIDE. Had occupants been in the vehicle when the failure occurred, they would have been trapped with no means of egress (fire, submersion, post-collision, medical emergency, hypothermia/heat stroke risk). The vehicle was stationary and no crash, fire or injury occurred. Prior to the lockouts, the remote start and digital key had stopped working. The lock failure was reported to the Lexus Brand Engagement Center on XXX and the vehicle was serviced at the selling Lexus dealer on XXX, where remote start/digital key failure and a defective battery were logged; the lock defect was not resolved. The vehicle was returned to the dealer on XXX and the dealer provided a repair estimate rather than performing the repair under warranty. The vehicle is under three years old and under 22,000 miles, within the 4-year/50,000-mile basic warranty. A written demand for a no-cost repair has been sent to Lexus. The vehicle and Roadside Assistance dispatch records are available for inspection on request. This failure appears related to the vehicle's electrical/body-control system and may affect other 2024 NX vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11762750 — an unverified report by a vehicle owner.
Medford, MA
ELECTRICAL SYSTEM
DOOR LOCK SYSTEM FAILURE - LOCKOUT AND ENTRAPMENT HAZARD. In late xxx, during a single sub-zero weather event in the [XXX] area, the door lock system on this 2024 Lexus NX 450h+ failed on two separate occasions within the same week. On both occasions the vehicle could not be unlocked or entered by any means available to the owner (smart key fob, digital key, remote unlock) and we were locked out in sub-zero temperatures. Lexus Roadside Assistance was dispatched both times and each time took more than three hours to reach us, for more than six hours total stranded outdoors in sub-zero conditions. When the Roadside Assistance technician gained access, he confirmed the defect also prevents the doors from being unlocked from the INSIDE. Had occupants been in the vehicle when the failure occurred, they would have been trapped with no means of egress (fire, submersion, post-collision, medical emergency, hypothermia/heat stroke risk). The vehicle was stationary and no crash, fire or injury occurred. Prior to the lockouts, the remote start and digital key had stopped working. The lock failure was reported to the Lexus Brand Engagement Center on XXX and the vehicle was serviced at the selling Lexus dealer on XXX, where remote start/digital key failure and a defective battery were logged; the lock defect was not resolved. The vehicle was returned to the dealer on XXX and the dealer provided a repair estimate rather than performing the repair under warranty. The vehicle is under three years old and under 22,000 miles, within the 4-year/50,000-mile basic warranty. A written demand for a no-cost repair has been sent to Lexus. The vehicle and Roadside Assistance dispatch records are available for inspection on request. This failure appears related to the vehicle's electrical/body-control system and may affect other 2024 NX vehicles. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA complaint #11762750 — an unverified report by a vehicle owner.
Lexington, KY
ELECTRICAL SYSTEM
After sitting all night -- Started the car which started normally. But the instrument gauge cluster remained totally black except for the warning symbols in test cycle. The infotainment screen started properly. But the gauge cluster remained black. No speedometer, gas gauge, tire pressure etc. Just black. Tried multiple times, turned on and off, killed the electronics by holding the volume button, got out and opened the hood then opened the fuse box and found nothing wrong (pressed and wiggled the fuses) no loose fuses. opened the door and got back in. Car and all gauges started but the center gauge cluster took longer than normal to boot. That was in mid June 2026 2 months ago and has not reoccurred. In searching for solution discovered that the opening and closing and reentering the car is a workaround (sometimes) so I think it was the fix.
NHTSA complaint #11757239 — an unverified report by a vehicle owner.
Saint Cloud, FL
ELECTRICAL SYSTEM
Driver gauge instrument screen does not illuminate upon starting vehicle and at times when driving. No MPH or other gauges display. This defect has occurred several times and is intermittent.
NHTSA complaint #11756170 — an unverified report by a vehicle owner.
Dothan, AL
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera and infotainment screen is black, the backup camera and all controls on the infotainment screen was not usable because the screen was black. This is dangerous because no rear view camera.
NHTSA complaint #11755420 — an unverified report by a vehicle owner.
Irvine, CA
ELECTRICAL SYSTEM
On 2026-07-05, my car started except the digital instrument panel was blank/black. This meant the digital gas and battery gauges weren't visible, in addition to the speedometer, etc. I tried restarting the car to see if it was a fluke but it did not come back. On 2026-07-06, the car worked fine / as expected, but after a google search, it seems like this happens to other owners as well in the past with no clear reason why. Wanted to report in case it becomes a larger thing.
NHTSA complaint #11748584 — an unverified report by a vehicle owner.
Dothan, AL
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
I started my vehicle and thr complete infotainment screen was black, no display, no backup camera, nothing but a black screen. The volume button still worked and you could touch the screen and her things change but you could not see anything because the screen was black. It is like turning the brightness completely off a touchscreen, it works but you can't see anything. There are current recalls for this for other models but they say mine is not included. But I had the exact same problem with mine. It did not work until I turned my car off, returned and restarted my car, after that it worked normally. My can needs to be included in the recall.
NHTSA complaint #11747472 — an unverified report by a vehicle owner.
Castle Rock, CO
UNKNOWN OR OTHER
While driving on the highway, something (likely a small rock) from oncoming traffic flew into the windshield. Upon contact, the windshield cracked and shattered in a manner I have not seen a windshield break before, immediately spraying glass shards across the interior of the vehicle (to include dashboard, seats, and floors) and the driver. From the outside of the windshield, the area of damage is soft to the touch such that it is likely applying any pressure would collapse that area and/or enable you to punch straight through to the other side, so for safety concerns it is undrivable until the glass is replaced. I am concerned the glass could have been defective in some way, as I don't believe this is a typical response to common road hazards like small rocks/other projectiles. The windshield was the original factory installed windshield. The vehicle has not yet been inspected by the manufacturer but the incident has been reported and owner is awaiting contact from the manufacturer regarding inspection. It can be available for inspection until the glass is replaced, but owner will have glass replaced as soon as possible. Additionally, because it is not drivable, it would require inspection at residence or towing. The incident was reported to insurance. There have never been any previous warning lamps/other indicators that the glass was defective.
NHTSA complaint #11730222 — an unverified report by a vehicle owner.
Glendale, CA
POWER TRAIN
3 unresolved safety defects on 2024 Lexus NX 450h+ plug-in hybrid leased May 2023: ELECTRICAL/BATTERY: Rear seat occupant sensor produced continuous false alerts since weeks after lease began, preventing vehicle from locking. High-voltage components including on-board charger located beneath/near the rear seat area per dealer representation at time of sale. Service manager acknowledged liability in writing July 2023. Lexus TSB L-SB-0035-24 addressing battery monitor module failure (DTC P162B87) never applied. Recall 25LD01 covering high-voltage floor wire corrosion unverified for this vehicle. Not charged since approximately April 2025 — over one year — due to fear of battery malfunction, fire, or explosion. Operating exclusively on combustion engine, eliminating primary plug-in feature. Reported in writing for 2 years 8 months. Never repaired. GM confirmed in writing February 2026 defect never submitted to manufacturer. DRIVETRAIN/TIRES: Severe premature tire wear from approximately 2,252 miles. At 7,800 miles dealer declared vehicle unsafe for freeway driving. Owner used alternative transportation for court appearance due to safety warning. Dealer's own alignment printout January 2026 shows multiple out-of-specification values. All 4 tires replaced after 72 consecutive days dealer possession, classified as goodwill, never submitted as warranty claim per GM written admission February 2026. HVAC/BIOHAZARD: Persistent mold/mildew odor from HVAC since early in lease. Service advisor initially attributed cabin odor to rat feces in engine bay entering cabin through air circulation — admitting biohazard exposure to occupants. Rodent nesting caused by manufacturer's soy-based wiring insulation. Rat feces constitute hantavirus and salmonella risk. Same defect across three consecutive vehicles from same dealer. Engine bay sanitized and evaporator cleaned during 72 days, classified as goodwill only, never submitted to manufacturer. Documentation available for inspection.
NHTSA complaint #11730006 — an unverified report by a vehicle owner.
Glendale, CA
UNKNOWN OR OTHER
3 unresolved safety defects on 2024 Lexus NX 450h+ plug-in hybrid leased May 2023: ELECTRICAL/BATTERY: Rear seat occupant sensor produced continuous false alerts since weeks after lease began, preventing vehicle from locking. High-voltage components including on-board charger located beneath/near the rear seat area per dealer representation at time of sale. Service manager acknowledged liability in writing July 2023. Lexus TSB L-SB-0035-24 addressing battery monitor module failure (DTC P162B87) never applied. Recall 25LD01 covering high-voltage floor wire corrosion unverified for this vehicle. Not charged since approximately April 2025 — over one year — due to fear of battery malfunction, fire, or explosion. Operating exclusively on combustion engine, eliminating primary plug-in feature. Reported in writing for 2 years 8 months. Never repaired. GM confirmed in writing February 2026 defect never submitted to manufacturer. DRIVETRAIN/TIRES: Severe premature tire wear from approximately 2,252 miles. At 7,800 miles dealer declared vehicle unsafe for freeway driving. Owner used alternative transportation for court appearance due to safety warning. Dealer's own alignment printout January 2026 shows multiple out-of-specification values. All 4 tires replaced after 72 consecutive days dealer possession, classified as goodwill, never submitted as warranty claim per GM written admission February 2026. HVAC/BIOHAZARD: Persistent mold/mildew odor from HVAC since early in lease. Service advisor initially attributed cabin odor to rat feces in engine bay entering cabin through air circulation — admitting biohazard exposure to occupants. Rodent nesting caused by manufacturer's soy-based wiring insulation. Rat feces constitute hantavirus and salmonella risk. Same defect across three consecutive vehicles from same dealer. Engine bay sanitized and evaporator cleaned during 72 days, classified as goodwill only, never submitted to manufacturer. Documentation available for inspection.
NHTSA complaint #11730006 — an unverified report by a vehicle owner.
Glendale, CA
ELECTRICAL SYSTEM
3 unresolved safety defects on 2024 Lexus NX 450h+ plug-in hybrid leased May 2023: ELECTRICAL/BATTERY: Rear seat occupant sensor produced continuous false alerts since weeks after lease began, preventing vehicle from locking. High-voltage components including on-board charger located beneath/near the rear seat area per dealer representation at time of sale. Service manager acknowledged liability in writing July 2023. Lexus TSB L-SB-0035-24 addressing battery monitor module failure (DTC P162B87) never applied. Recall 25LD01 covering high-voltage floor wire corrosion unverified for this vehicle. Not charged since approximately April 2025 — over one year — due to fear of battery malfunction, fire, or explosion. Operating exclusively on combustion engine, eliminating primary plug-in feature. Reported in writing for 2 years 8 months. Never repaired. GM confirmed in writing February 2026 defect never submitted to manufacturer. DRIVETRAIN/TIRES: Severe premature tire wear from approximately 2,252 miles. At 7,800 miles dealer declared vehicle unsafe for freeway driving. Owner used alternative transportation for court appearance due to safety warning. Dealer's own alignment printout January 2026 shows multiple out-of-specification values. All 4 tires replaced after 72 consecutive days dealer possession, classified as goodwill, never submitted as warranty claim per GM written admission February 2026. HVAC/BIOHAZARD: Persistent mold/mildew odor from HVAC since early in lease. Service advisor initially attributed cabin odor to rat feces in engine bay entering cabin through air circulation — admitting biohazard exposure to occupants. Rodent nesting caused by manufacturer's soy-based wiring insulation. Rat feces constitute hantavirus and salmonella risk. Same defect across three consecutive vehicles from same dealer. Engine bay sanitized and evaporator cleaned during 72 days, classified as goodwill only, never submitted to manufacturer. Documentation available for inspection.
NHTSA complaint #11730006 — an unverified report by a vehicle owner.
at 20,000 milesPonte Vedra Beach, FL
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2024 Lexus NX 350. The contact stated that while his wife was driving approximately 40 MPH, the instrument cluster went blank. No warning lights were illuminated. The vehicle was taken to the local dealer, but no fault was found. The failure was self-corrected. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The approximate failure mileage was 20,000.
NHTSA complaint #11728248 — an unverified report by a vehicle owner.
Glenview, ILCrash
VEHICLE SPEED CONTROL
Possible malfunction involves vehicle speed control and braking during a low-speed parking maneuver in my 2024 Lexus NX350h. While slowly pulling into a parking space, I was actively applying the brake and creeping forward. While my foot was on the brake, the vehicle suddenly surged/accelerated forward instead of continuing to decelerate. The vehicle ran over a sign and jumped a curb before I could stop it. The vehicle is available for inspection and is currently with the Lexus dealer. My safety and the safety of others were put at serious risk because this occurred unexpectedly while parking. If a pedestrian, fixed structure, or another vehicle had been in front of me, this could have caused severe injury or worse. Thankfully, I was not physically injured, but this was a traumatic event, and I was terrified. The problem has not been reproduced by me after the incident. At the time of this report, it has not yet been confirmed by the dealer or an independent repair facility. I have requested a full diagnostic inspection and review of all available stored data before any codes are cleared. The vehicle has been delivered to the Lexus dealer for inspection. The incident was also immediately reported to my insurance company. I do not know if Lexus manufacturer representatives or other parties will inspect it. I did not observe any warning lamps, messages, or unusual symptoms before the event, and this had never happened before.
NHTSA complaint #11727751 — an unverified report by a vehicle owner.
Glenview, ILCrash
SERVICE BRAKES
Possible malfunction involves vehicle speed control and braking during a low-speed parking maneuver in my 2024 Lexus NX350h. While slowly pulling into a parking space, I was actively applying the brake and creeping forward. While my foot was on the brake, the vehicle suddenly surged/accelerated forward instead of continuing to decelerate. The vehicle ran over a sign and jumped a curb before I could stop it. The vehicle is available for inspection and is currently with the Lexus dealer. My safety and the safety of others were put at serious risk because this occurred unexpectedly while parking. If a pedestrian, fixed structure, or another vehicle had been in front of me, this could have caused severe injury or worse. Thankfully, I was not physically injured, but this was a traumatic event, and I was terrified. The problem has not been reproduced by me after the incident. At the time of this report, it has not yet been confirmed by the dealer or an independent repair facility. I have requested a full diagnostic inspection and review of all available stored data before any codes are cleared. The vehicle has been delivered to the Lexus dealer for inspection. The incident was also immediately reported to my insurance company. I do not know if Lexus manufacturer representatives or other parties will inspect it. I did not observe any warning lamps, messages, or unusual symptoms before the event, and this had never happened before.
NHTSA complaint #11727751 — an unverified report by a vehicle owner.
Glenview, ILCrash
BACK OVER PREVENTION: WARNINGS
Possible malfunction involves vehicle speed control and braking during a low-speed parking maneuver in my 2024 Lexus NX350h. While slowly pulling into a parking space, I was actively applying the brake and creeping forward. While my foot was on the brake, the vehicle suddenly surged/accelerated forward instead of continuing to decelerate. The vehicle ran over a sign and jumped a curb before I could stop it. The vehicle is available for inspection and is currently with the Lexus dealer. My safety and the safety of others were put at serious risk because this occurred unexpectedly while parking. If a pedestrian, fixed structure, or another vehicle had been in front of me, this could have caused severe injury or worse. Thankfully, I was not physically injured, but this was a traumatic event, and I was terrified. The problem has not been reproduced by me after the incident. At the time of this report, it has not yet been confirmed by the dealer or an independent repair facility. I have requested a full diagnostic inspection and review of all available stored data before any codes are cleared. The vehicle has been delivered to the Lexus dealer for inspection. The incident was also immediately reported to my insurance company. I do not know if Lexus manufacturer representatives or other parties will inspect it. I did not observe any warning lamps, messages, or unusual symptoms before the event, and this had never happened before.
NHTSA complaint #11727751 — an unverified report by a vehicle owner.
Elmhurst, NY
UNKNOWN OR OTHER
While driving, which occurred 20 minutes after i started the car, the driver’s door gets unlocked automatically and i started hearing car warning with ⚠️ appearing on my dashboard. I also heard wind noise from the highway. With the electric, i could not simply open and close the door while driving, but had to pull the door with my left hand for the next 40 minutes while driving until i hit destination. When i pulled door towards close position, wind noise and warning sound went away, but comes back as soon as i release the door. Happened numerous times during summer, spring and winter.
NHTSA complaint #11709795 — an unverified report by a vehicle owner.
Fort Worth, TX
SERVICE BRAKES
The incident happened on August 27, 2025, at about 8:30 in the morning when I was trying to park the car in a parking lot. As I came to the parking space to park the car with my foot on the brake pedal, the car accelerated all of a sudden after it had stopped before I could shift the gear lever to “Park”. The car went over the curb. I reversed and tried to park the car again in the same spot. The car accelerated again and went over the curb, and this time ended up going all the way to the two-way traffic road located ahead of the curb. Fortunately, there was no traffic on the road at that time and no pedestrian on the sidewalk, and no one got hurt. The car stopped in the middle of the road. I drove back to the parking lot and tried to park the car again in the same spot. This time the car stopped without any incident. The dashboard said, “System Malfunction” and said to take the car to the dealership. I drove to the Lexus dealership without any incident. There was significant damage in the front and both sides of the car. I told Lexus what had happened. A case manager was assigned. An inspector was sent to inspect the car. After the inspection, he sent me a report. The report was technical in nature and had graphs and data points without any explanation. I could not understand the report. He told me that the report was sent to Toyota and Toyota would get back to me after they had analyzed the data downloaded by him. Toyota sent me the report, and the report said that my foot was on the accelerator at that time and the car functioned properly. I am pretty sure that my foot was on the brake pedal at that time and not on the accelerator. Toyota was not willing to answer any questions I had and told me to get a second opinion. Currently, my car is in the auto body shop being repaired via my insurance. Even though, no further incident has happened to date, I am afraid that this could happen again in the future, possibly badly hurting or even killing people.
NHTSA complaint #11699601 — an unverified report by a vehicle owner.
Sanibel, FL
ELECTRICAL SYSTEM
Driver dash does not illuminate upon starting vehicle. No MPH or other drives gauges display.
NHTSA complaint #11684361 — an unverified report by a vehicle owner.
Bakersfield, CA
POWER TRAIN
Vehicle: 2024 Lexus NX 450h+ (plug-in hybrid) Odometer at latest event: ~14,600 miles Dealer: Motor City Lexus of Bakersfield (Bakersfield, CA) Lexus Corporate Case #: 250823001008 Complaint Description: While driving, the vehicle suddenly lost all electrical power without warning on two separate occasions, causing the instrument cluster to go dark and an immediate loss of power steering and brake assist. I had to coast to a stop—this is a serious crash risk. Timeline of events: • 08/20/2025 – In-motion total electrical blackout with loss of steering/brake assist at approximately [speed] mph. • 08/21/2025 – Dealer replaced the 12-volt battery. • 08/23/2025 – Repeat in-motion blackout with my children in the vehicle; dash went dark, loss of steering/brake assist, coasted to a stop. • After 08/23/2025 (at dealer) – During diagnostic testing, a dealer technician reproduced the same failure (total electrical power loss while moving, dash dark, loss of steering/brake assist). This confirms a repeatable safety defect. • There have also been three additional immobilizations that required Lexus Roadside Assistance on other dates. Current status: Vehicle remains at the dealer for the second repair attempt. I am within the 18-month window from delivery (Mar/Apr 2024). Safety concern / suspected area: Sudden total electrical loss while driving with loss of steering/brake assist. Please investigate potential defects in the 12-V/DC-DC charging system, hybrid/electrical system (inverter/DC-DC/grounding), main fusible link, or related wiring/connectors/grounds that could cause complete power loss while the vehicle is in motion.
NHTSA complaint #11684075 — an unverified report by a vehicle owner.
Bakersfield, CA
ELECTRICAL SYSTEM
Vehicle: 2024 Lexus NX 450h+ (plug-in hybrid) Odometer at latest event: ~14,600 miles Dealer: Motor City Lexus of Bakersfield (Bakersfield, CA) Lexus Corporate Case #: 250823001008 Complaint Description: While driving, the vehicle suddenly lost all electrical power without warning on two separate occasions, causing the instrument cluster to go dark and an immediate loss of power steering and brake assist. I had to coast to a stop—this is a serious crash risk. Timeline of events: • 08/20/2025 – In-motion total electrical blackout with loss of steering/brake assist at approximately [speed] mph. • 08/21/2025 – Dealer replaced the 12-volt battery. • 08/23/2025 – Repeat in-motion blackout with my children in the vehicle; dash went dark, loss of steering/brake assist, coasted to a stop. • After 08/23/2025 (at dealer) – During diagnostic testing, a dealer technician reproduced the same failure (total electrical power loss while moving, dash dark, loss of steering/brake assist). This confirms a repeatable safety defect. • There have also been three additional immobilizations that required Lexus Roadside Assistance on other dates. Current status: Vehicle remains at the dealer for the second repair attempt. I am within the 18-month window from delivery (Mar/Apr 2024). Safety concern / suspected area: Sudden total electrical loss while driving with loss of steering/brake assist. Please investigate potential defects in the 12-V/DC-DC charging system, hybrid/electrical system (inverter/DC-DC/grounding), main fusible link, or related wiring/connectors/grounds that could cause complete power loss while the vehicle is in motion.
NHTSA complaint #11684075 — an unverified report by a vehicle owner.
Bakersfield, CA
ENGINE
Vehicle: 2024 Lexus NX 450h+ (plug-in hybrid) Odometer at latest event: ~14,600 miles Dealer: Motor City Lexus of Bakersfield (Bakersfield, CA) Lexus Corporate Case #: 250823001008 Complaint Description: While driving, the vehicle suddenly lost all electrical power without warning on two separate occasions, causing the instrument cluster to go dark and an immediate loss of power steering and brake assist. I had to coast to a stop—this is a serious crash risk. Timeline of events: • 08/20/2025 – In-motion total electrical blackout with loss of steering/brake assist at approximately [speed] mph. • 08/21/2025 – Dealer replaced the 12-volt battery. • 08/23/2025 – Repeat in-motion blackout with my children in the vehicle; dash went dark, loss of steering/brake assist, coasted to a stop. • After 08/23/2025 (at dealer) – During diagnostic testing, a dealer technician reproduced the same failure (total electrical power loss while moving, dash dark, loss of steering/brake assist). This confirms a repeatable safety defect. • There have also been three additional immobilizations that required Lexus Roadside Assistance on other dates. Current status: Vehicle remains at the dealer for the second repair attempt. I am within the 18-month window from delivery (Mar/Apr 2024). Safety concern / suspected area: Sudden total electrical loss while driving with loss of steering/brake assist. Please investigate potential defects in the 12-V/DC-DC charging system, hybrid/electrical system (inverter/DC-DC/grounding), main fusible link, or related wiring/connectors/grounds that could cause complete power loss while the vehicle is in motion.
NHTSA complaint #11684075 — an unverified report by a vehicle owner.
Newport Beach, CACrash
FUEL/PROPULSION SYSTEM
AUTOMATIC BRAKING SYSTEM FAILED AFTER I EXPERIENCD A SUDDEN ACCELERATION LEXUS INSPECTED THE VEHICLE AN PRINTED OUT ALL SORTS OF DATA WHICH THEY ARE SUPPOSED TO EXPLAIN TO ME IN45 DAYS NOT PRIOR WARNIG SIGNS
NHTSA complaint #11674851 — an unverified report by a vehicle owner.
Newport Beach, CACrash
FORWARD COLLISION AVOIDANCE: WARNINGS
AUTOMATIC BRAKING SYSTEM FAILED AFTER I EXPERIENCD A SUDDEN ACCELERATION LEXUS INSPECTED THE VEHICLE AN PRINTED OUT ALL SORTS OF DATA WHICH THEY ARE SUPPOSED TO EXPLAIN TO ME IN45 DAYS NOT PRIOR WARNIG SIGNS
NHTSA complaint #11674851 — an unverified report by a vehicle owner.