Owners have filed 13 complaints
about the 2015 Lexus RX Hybrid with NHTSA between 2015 and 2019.
The largest single group is the electrical system.
Across this model's run it ranks 4 of 9 worst.
The letter says how bad. This says what kind — whether this year drew
an unusual number of complaints, unusually dangerous
ones, or failures that arrived unusually early.
The dashed ring is 50 — the national norm. Further out is worse.
Complaint volume — 13
Against the median year of the Lexus RX Hybrid. 50 means typical for this
model; 100 means roughly double.
Severity — 100
23.1% of these complaints
involved a crash, fire, injury or death, against a national rate of
9.7%.
Early failure — 100
85% of failures with a mileage on record happened under
36,000 miles, against a national rate of
29%.
How 2015 compares with every other Lexus RX Hybrid
Complaints filed with NHTSA, by model year. Bar colour is the FaultScore grade:
A
B
C
D
F
ungraded
What breaks on a 2015 Lexus RX Hybrid
Every complaint is filed against a part. Follow any row for the complaints about that part alone.
Brakes
323.1%
Median failure at 6,300 miles
Electrical System
323.1%
Median failure at 6,300 miles
Engine & Cooling
215.4%
1 crashes, 0 fires · median 21,346 mi
Other & Unspecified
17.7%
Median failure at 6,300 miles
Doors, Latches & Locks
17.7%
Median failure at 52,000 miles
Stability & Traction Control
17.7%
Median failure at 14,693 miles
Acceleration & Cruise Control
17.7%
1 crashes, 0 fires · median 28,000 mi
Airbags
17.7%
1 crashes, 0 fires · median 28,000 mi
When it fails
Odometer readings owners gave when they filed. About half of all
complaints include one.
1,000 – 9,999 miles
538.5%
10,000 – 24,999 miles
323.1%
25,000 – 49,999 miles
323.1%
50,000 – 74,999 miles
215.4%
When owners complained
A spike years after the car went on sale usually means a part wearing
out on schedule across the whole fleet — the kind of pattern no single
owner can see from inside their own car.
Mar 2015peak 6Jul 2019
NHTSA investigations into the 2015 Lexus RX Hybrid
An investigation is the step before a recall: the agency has seen enough
complaints to look into a pattern itself. An open one means it thinks
something may be wrong and nothing has been fixed yet.
DP22005Opened 27 Jan 2023Closed 7 Aug 2023ELECTRICAL SYSTEM:PROPULSION SYSTEM
Pedestrian alert sounds
NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc...
Complaints that involved harm
Reports where the owner recorded a crash, a fire, an injury or a death.
at 28,000 milesLincolnshire, ILCrash
AIR BAGS
UPON ENTERING MY GARAGE, THE CAR SURGED FORWARD WHEN I SLIGHTLY APPLIED A LITTLE PRESSURE TO THE GAS PEDAL. I TURNED THE WHEEL TO AVOID A STRAIGHT ON COLLISION, BUT STILL SUSTAINED MUCH DAMAGE TO BOTH CAR AND HOME. THIS WAS NOT THE FIRST TIME IT SURGED, BUT WAS CERTAINLY THE MOST SEVERE SINCE THERE WAS NOWHERE TO GO. THE SURGE OCCURRED AFTER APPLYING PRESSURE TO THE GAS PEDAL AFTER A STOP IN FRONT OF THE GARAGE TO OPEN THE DOOR. IN THE PAST, THE SURGE HAS ALWAYS OCCURRED (WHEN IT DOES HAPPEN) AFTER A STOP IN TRYING TO PROCEED FORWARD. THE CAR WOULD 'JUMP'. NO AIRBAG DEPLOYED.
NHTSA complaint #11022640 — an unverified report by a vehicle owner.
at 28,000 milesLincolnshire, ILCrash
VEHICLE SPEED CONTROL
UPON ENTERING MY GARAGE, THE CAR SURGED FORWARD WHEN I SLIGHTLY APPLIED A LITTLE PRESSURE TO THE GAS PEDAL. I TURNED THE WHEEL TO AVOID A STRAIGHT ON COLLISION, BUT STILL SUSTAINED MUCH DAMAGE TO BOTH CAR AND HOME. THIS WAS NOT THE FIRST TIME IT SURGED, BUT WAS CERTAINLY THE MOST SEVERE SINCE THERE WAS NOWHERE TO GO. THE SURGE OCCURRED AFTER APPLYING PRESSURE TO THE GAS PEDAL AFTER A STOP IN FRONT OF THE GARAGE TO OPEN THE DOOR. IN THE PAST, THE SURGE HAS ALWAYS OCCURRED (WHEN IT DOES HAPPEN) AFTER A STOP IN TRYING TO PROCEED FORWARD. THE CAR WOULD 'JUMP'. NO AIRBAG DEPLOYED.
NHTSA complaint #11022640 — an unverified report by a vehicle owner.
at 28,000 milesLincolnshire, ILCrash
ENGINE
UPON ENTERING MY GARAGE, THE CAR SURGED FORWARD WHEN I SLIGHTLY APPLIED A LITTLE PRESSURE TO THE GAS PEDAL. I TURNED THE WHEEL TO AVOID A STRAIGHT ON COLLISION, BUT STILL SUSTAINED MUCH DAMAGE TO BOTH CAR AND HOME. THIS WAS NOT THE FIRST TIME IT SURGED, BUT WAS CERTAINLY THE MOST SEVERE SINCE THERE WAS NOWHERE TO GO. THE SURGE OCCURRED AFTER APPLYING PRESSURE TO THE GAS PEDAL AFTER A STOP IN FRONT OF THE GARAGE TO OPEN THE DOOR. IN THE PAST, THE SURGE HAS ALWAYS OCCURRED (WHEN IT DOES HAPPEN) AFTER A STOP IN TRYING TO PROCEED FORWARD. THE CAR WOULD 'JUMP'. NO AIRBAG DEPLOYED.
NHTSA complaint #11022640 — an unverified report by a vehicle owner.
The most recent complaints
In the owners' own words, exactly as filed with NHTSA.
at 52,000 milesFresno, CA
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2015 LEXUS RX450H. THE CONTACT STATED THAT THE PASSENGER DOOR WOULD NOT LOCK MANUALLY OR WITH THE VEHICLE REMOTE. THE DOORS WOULD ALSO NOT LOCK WHEN THE VEHICLE WAS IN DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 52,000.
NHTSA complaint #11233982 — an unverified report by a vehicle owner.
at 52,000 milesFresno, CA
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2015 LEXUS RX450H. THE CONTACT STATED THAT THE PASSENGER DOOR WOULD NOT LOCK MANUALLY OR WITH THE VEHICLE REMOTE. THE DOORS WOULD ALSO NOT LOCK WHEN THE VEHICLE WAS IN DRIVE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 52,000.
NHTSA complaint #11233982 — an unverified report by a vehicle owner.
at 28,000 milesLincolnshire, ILCrash
AIR BAGS
UPON ENTERING MY GARAGE, THE CAR SURGED FORWARD WHEN I SLIGHTLY APPLIED A LITTLE PRESSURE TO THE GAS PEDAL. I TURNED THE WHEEL TO AVOID A STRAIGHT ON COLLISION, BUT STILL SUSTAINED MUCH DAMAGE TO BOTH CAR AND HOME. THIS WAS NOT THE FIRST TIME IT SURGED, BUT WAS CERTAINLY THE MOST SEVERE SINCE THERE WAS NOWHERE TO GO. THE SURGE OCCURRED AFTER APPLYING PRESSURE TO THE GAS PEDAL AFTER A STOP IN FRONT OF THE GARAGE TO OPEN THE DOOR. IN THE PAST, THE SURGE HAS ALWAYS OCCURRED (WHEN IT DOES HAPPEN) AFTER A STOP IN TRYING TO PROCEED FORWARD. THE CAR WOULD 'JUMP'. NO AIRBAG DEPLOYED.
NHTSA complaint #11022640 — an unverified report by a vehicle owner.
at 28,000 milesLincolnshire, ILCrash
VEHICLE SPEED CONTROL
UPON ENTERING MY GARAGE, THE CAR SURGED FORWARD WHEN I SLIGHTLY APPLIED A LITTLE PRESSURE TO THE GAS PEDAL. I TURNED THE WHEEL TO AVOID A STRAIGHT ON COLLISION, BUT STILL SUSTAINED MUCH DAMAGE TO BOTH CAR AND HOME. THIS WAS NOT THE FIRST TIME IT SURGED, BUT WAS CERTAINLY THE MOST SEVERE SINCE THERE WAS NOWHERE TO GO. THE SURGE OCCURRED AFTER APPLYING PRESSURE TO THE GAS PEDAL AFTER A STOP IN FRONT OF THE GARAGE TO OPEN THE DOOR. IN THE PAST, THE SURGE HAS ALWAYS OCCURRED (WHEN IT DOES HAPPEN) AFTER A STOP IN TRYING TO PROCEED FORWARD. THE CAR WOULD 'JUMP'. NO AIRBAG DEPLOYED.
NHTSA complaint #11022640 — an unverified report by a vehicle owner.
at 28,000 milesLincolnshire, ILCrash
ENGINE
UPON ENTERING MY GARAGE, THE CAR SURGED FORWARD WHEN I SLIGHTLY APPLIED A LITTLE PRESSURE TO THE GAS PEDAL. I TURNED THE WHEEL TO AVOID A STRAIGHT ON COLLISION, BUT STILL SUSTAINED MUCH DAMAGE TO BOTH CAR AND HOME. THIS WAS NOT THE FIRST TIME IT SURGED, BUT WAS CERTAINLY THE MOST SEVERE SINCE THERE WAS NOWHERE TO GO. THE SURGE OCCURRED AFTER APPLYING PRESSURE TO THE GAS PEDAL AFTER A STOP IN FRONT OF THE GARAGE TO OPEN THE DOOR. IN THE PAST, THE SURGE HAS ALWAYS OCCURRED (WHEN IT DOES HAPPEN) AFTER A STOP IN TRYING TO PROCEED FORWARD. THE CAR WOULD 'JUMP'. NO AIRBAG DEPLOYED.
NHTSA complaint #11022640 — an unverified report by a vehicle owner.
at 14,693 milesChicago, IL
ENGINE
BRAKING SYSTEM OF THE CAR FAILED. I COULD NOT STOP THE CAR AND ALL THE WARNING LIGHTS, ENGINE WARNING LIGHTS, CHECK HYBRID SYSTEM, AND VEHICLE WARNING LIGHTS APPEARED ON THE DASHBOARD OF THE CAR. THE CAR WAS PURCHASED NEW WITH 71 MILES, THE CAR WAS NEVER IN AN ACCIDENT, THE CAR HAD NOTHING INSTALLED TO IT, THE CAR WAS SERVICED BY LEXUS FOR 10,000 MILE OIL CHANGE, AND THE CAR HAD 14693 MILES WHEN THE BRAKING SYSTEM FAILED ON AUGUST 7, 2017. THE CAR WAS DRIVEN ON A SUNNY DAY ON DRY FLAT ASPHALT ROAD IN CHICAGO ILLINOIS. THE BRAKING SYSTEM FAILURE OCCURRED AT FOSTER AVENUE AND CALIFORNIA AVENUE. ONCE ALL THE WARNING LIGHTS APPEARED ON THE DASHBOARD AS LISTED ABOVE, THE BRAKES IN THE CAR STARTED TO PUMP UP AND DOWN EVERY SECOND BY ITSELF. THE CAR WAS UNABLE TO STOP AS I FORCEFULLY STEPPED ON THE BRAKES. THE BRAKES CONTINUE TO PUMP UP AND DOWN SO I HAD TO VEER THE CAR TO THE RIGHT SIDE OF THE STREET WHILE PRESSING ON THE PARKING BRAKES OF THE CAR TO STOP THE CAR. THE BRAKES CONTINUE TO PUMP UP AND DOWN FOR 10 MINUTES UNTIL I WAS ABLE TO FORCEFULLY STEP ON THE BRAKES AGAIN TO SHIFT THE CAR INTO PARK TO TURN OFF THE CAR. ONCE THE CAR WAS TURNED ON AFTER 20 MINUTES THE CHECK HYBRID SYSTEM AND A YELLOW TRIANGLE WITH AN EXCLAMATION MARK LIGHTS APPEARED ON THE DASHBOARD OF THE CAR. I WOULD HAVE BEEN IN A SERIOUS OR FATAL ACCIDENT IF THE BRAKING SYSTEM HAD FAILED SINCE I WAS 2MILES FROM ENTERING THE HIGHWAY TO GO TO WORK. THE CAR WAS DRIVEN TO LEXUS DEALERSHIP WHERE IT WAS IDENTIFIED THAT A MAJOR INTERNAL BRAKING SYSTEM FAILURE OCCURRED BETWEEN THE SKID CONTROL ECU AND CAR'S ENGINE. IF THE CAR DID NOT HAVE MANUAL PARKING BRAKES TO SLOWLY APPLY AND STOP THE CAR, I WOULD HAVE BEEN IN A SERIOUS OR FATAL ACCIDENT ON FOSTER AVENUE IN CHICAGO, ILLINOIS. IF THE BRAKING FAILURE HAPPENED ON THE HIGHWAY AT SPEEDS OF 55MILES, I WOULD HAVE BEEN KILLED OR IN A MULTICAR FATAL ACCIDENT.
NHTSA complaint #11021469 — an unverified report by a vehicle owner.
at 14,693 milesChicago, IL
SERVICE BRAKES
BRAKING SYSTEM OF THE CAR FAILED. I COULD NOT STOP THE CAR AND ALL THE WARNING LIGHTS, ENGINE WARNING LIGHTS, CHECK HYBRID SYSTEM, AND VEHICLE WARNING LIGHTS APPEARED ON THE DASHBOARD OF THE CAR. THE CAR WAS PURCHASED NEW WITH 71 MILES, THE CAR WAS NEVER IN AN ACCIDENT, THE CAR HAD NOTHING INSTALLED TO IT, THE CAR WAS SERVICED BY LEXUS FOR 10,000 MILE OIL CHANGE, AND THE CAR HAD 14693 MILES WHEN THE BRAKING SYSTEM FAILED ON AUGUST 7, 2017. THE CAR WAS DRIVEN ON A SUNNY DAY ON DRY FLAT ASPHALT ROAD IN CHICAGO ILLINOIS. THE BRAKING SYSTEM FAILURE OCCURRED AT FOSTER AVENUE AND CALIFORNIA AVENUE. ONCE ALL THE WARNING LIGHTS APPEARED ON THE DASHBOARD AS LISTED ABOVE, THE BRAKES IN THE CAR STARTED TO PUMP UP AND DOWN EVERY SECOND BY ITSELF. THE CAR WAS UNABLE TO STOP AS I FORCEFULLY STEPPED ON THE BRAKES. THE BRAKES CONTINUE TO PUMP UP AND DOWN SO I HAD TO VEER THE CAR TO THE RIGHT SIDE OF THE STREET WHILE PRESSING ON THE PARKING BRAKES OF THE CAR TO STOP THE CAR. THE BRAKES CONTINUE TO PUMP UP AND DOWN FOR 10 MINUTES UNTIL I WAS ABLE TO FORCEFULLY STEP ON THE BRAKES AGAIN TO SHIFT THE CAR INTO PARK TO TURN OFF THE CAR. ONCE THE CAR WAS TURNED ON AFTER 20 MINUTES THE CHECK HYBRID SYSTEM AND A YELLOW TRIANGLE WITH AN EXCLAMATION MARK LIGHTS APPEARED ON THE DASHBOARD OF THE CAR. I WOULD HAVE BEEN IN A SERIOUS OR FATAL ACCIDENT IF THE BRAKING SYSTEM HAD FAILED SINCE I WAS 2MILES FROM ENTERING THE HIGHWAY TO GO TO WORK. THE CAR WAS DRIVEN TO LEXUS DEALERSHIP WHERE IT WAS IDENTIFIED THAT A MAJOR INTERNAL BRAKING SYSTEM FAILURE OCCURRED BETWEEN THE SKID CONTROL ECU AND CAR'S ENGINE. IF THE CAR DID NOT HAVE MANUAL PARKING BRAKES TO SLOWLY APPLY AND STOP THE CAR, I WOULD HAVE BEEN IN A SERIOUS OR FATAL ACCIDENT ON FOSTER AVENUE IN CHICAGO, ILLINOIS. IF THE BRAKING FAILURE HAPPENED ON THE HIGHWAY AT SPEEDS OF 55MILES, I WOULD HAVE BEEN KILLED OR IN A MULTICAR FATAL ACCIDENT.
NHTSA complaint #11021469 — an unverified report by a vehicle owner.
at 14,693 milesChicago, IL
ELECTRONIC STABILITY CONTROL (ESC)
BRAKING SYSTEM OF THE CAR FAILED. I COULD NOT STOP THE CAR AND ALL THE WARNING LIGHTS, ENGINE WARNING LIGHTS, CHECK HYBRID SYSTEM, AND VEHICLE WARNING LIGHTS APPEARED ON THE DASHBOARD OF THE CAR. THE CAR WAS PURCHASED NEW WITH 71 MILES, THE CAR WAS NEVER IN AN ACCIDENT, THE CAR HAD NOTHING INSTALLED TO IT, THE CAR WAS SERVICED BY LEXUS FOR 10,000 MILE OIL CHANGE, AND THE CAR HAD 14693 MILES WHEN THE BRAKING SYSTEM FAILED ON AUGUST 7, 2017. THE CAR WAS DRIVEN ON A SUNNY DAY ON DRY FLAT ASPHALT ROAD IN CHICAGO ILLINOIS. THE BRAKING SYSTEM FAILURE OCCURRED AT FOSTER AVENUE AND CALIFORNIA AVENUE. ONCE ALL THE WARNING LIGHTS APPEARED ON THE DASHBOARD AS LISTED ABOVE, THE BRAKES IN THE CAR STARTED TO PUMP UP AND DOWN EVERY SECOND BY ITSELF. THE CAR WAS UNABLE TO STOP AS I FORCEFULLY STEPPED ON THE BRAKES. THE BRAKES CONTINUE TO PUMP UP AND DOWN SO I HAD TO VEER THE CAR TO THE RIGHT SIDE OF THE STREET WHILE PRESSING ON THE PARKING BRAKES OF THE CAR TO STOP THE CAR. THE BRAKES CONTINUE TO PUMP UP AND DOWN FOR 10 MINUTES UNTIL I WAS ABLE TO FORCEFULLY STEP ON THE BRAKES AGAIN TO SHIFT THE CAR INTO PARK TO TURN OFF THE CAR. ONCE THE CAR WAS TURNED ON AFTER 20 MINUTES THE CHECK HYBRID SYSTEM AND A YELLOW TRIANGLE WITH AN EXCLAMATION MARK LIGHTS APPEARED ON THE DASHBOARD OF THE CAR. I WOULD HAVE BEEN IN A SERIOUS OR FATAL ACCIDENT IF THE BRAKING SYSTEM HAD FAILED SINCE I WAS 2MILES FROM ENTERING THE HIGHWAY TO GO TO WORK. THE CAR WAS DRIVEN TO LEXUS DEALERSHIP WHERE IT WAS IDENTIFIED THAT A MAJOR INTERNAL BRAKING SYSTEM FAILURE OCCURRED BETWEEN THE SKID CONTROL ECU AND CAR'S ENGINE. IF THE CAR DID NOT HAVE MANUAL PARKING BRAKES TO SLOWLY APPLY AND STOP THE CAR, I WOULD HAVE BEEN IN A SERIOUS OR FATAL ACCIDENT ON FOSTER AVENUE IN CHICAGO, ILLINOIS. IF THE BRAKING FAILURE HAPPENED ON THE HIGHWAY AT SPEEDS OF 55MILES, I WOULD HAVE BEEN KILLED OR IN A MULTICAR FATAL ACCIDENT.
NHTSA complaint #11021469 — an unverified report by a vehicle owner.
at 6,300 milesTarzana, CA
UNKNOWN OR OTHER
ABOUT 15 MILES INTO MY DRIVE TO WORK IN MY 2015 LEXUS RX 450H WITH ONLY 6,300 MILES, MY DASH PANEL INDICATED THE FOLLOWING ERRORS: CHECK ABS, CHECK BSM SYSTEM, CHECK HEADLIGHT LEVELING SYSTEM, BRAKE MALFUNCTION, CHECK HYBRID SYSTEM, CHECK POWER STEERING SYSTEM, SPEEDOMETER AT 0 MPH AND EVERY POSSIBLE ERROR LIGHT POSSIBLE. AS I ATTEMPTED TO SLOW DOWN FROM 65 MPH ON THE INTERSTATE 5, I NOTICED I WAS EXPERIENCING COMPLETE BRAKE FAILURE AND WERE NOT FUNCTIONING PROPERLY. WITH AGGRESSIVE FORCE, I WAS ABLE TO ENGAGE THE BRAKES BUT NOTICED AN EXTREMELY LOUD METAL ON METAL SOUND WHEN DOING SO. IN ORDER TO COME TO A STOP, I EXITED AT THE FIRST OFF-RAMP POSSIBLE, AND POPPED THE CURVE SO I COULD PARK THE VEHICLE. THE VEHICLE WAS TAKEN TO LEXUS OF GLENDALE WHERE THEY WERE ABLE TO SEE ALL THE ERROR CODES BUT WERE UNABLE TO REPAIR THE ISSUE SINCE THEY WERE UNABLE TO DUPLICATE IT. MY VEHICLE WAS BORROWED FOR 4 DAYS WITH THE TECHNICIAN DRIVING APPROXIMATELY 100 MILES BEFORE RETURNING THE VEHICLE BACK TO ME WITH NO REPAIRS MADE. I FEAR THIS IS AN SEVERE SAFETY RISK THAT CAN LEAD TO A POTENTIALLY FATAL OUTCOME. PLEASE NOTE, I ALSO HAVE A 18 SECOND VIDEO OF THE ERRORS OCCURRING WHILE I WAS DRIVING IN THE FIRST LANE PRIOR TO MY ATTEMPT TO STOP THE VEHICLE.
NHTSA complaint #11000255 — an unverified report by a vehicle owner.
at 6,300 milesTarzana, CA
ELECTRICAL SYSTEM
ABOUT 15 MILES INTO MY DRIVE TO WORK IN MY 2015 LEXUS RX 450H WITH ONLY 6,300 MILES, MY DASH PANEL INDICATED THE FOLLOWING ERRORS: CHECK ABS, CHECK BSM SYSTEM, CHECK HEADLIGHT LEVELING SYSTEM, BRAKE MALFUNCTION, CHECK HYBRID SYSTEM, CHECK POWER STEERING SYSTEM, SPEEDOMETER AT 0 MPH AND EVERY POSSIBLE ERROR LIGHT POSSIBLE. AS I ATTEMPTED TO SLOW DOWN FROM 65 MPH ON THE INTERSTATE 5, I NOTICED I WAS EXPERIENCING COMPLETE BRAKE FAILURE AND WERE NOT FUNCTIONING PROPERLY. WITH AGGRESSIVE FORCE, I WAS ABLE TO ENGAGE THE BRAKES BUT NOTICED AN EXTREMELY LOUD METAL ON METAL SOUND WHEN DOING SO. IN ORDER TO COME TO A STOP, I EXITED AT THE FIRST OFF-RAMP POSSIBLE, AND POPPED THE CURVE SO I COULD PARK THE VEHICLE. THE VEHICLE WAS TAKEN TO LEXUS OF GLENDALE WHERE THEY WERE ABLE TO SEE ALL THE ERROR CODES BUT WERE UNABLE TO REPAIR THE ISSUE SINCE THEY WERE UNABLE TO DUPLICATE IT. MY VEHICLE WAS BORROWED FOR 4 DAYS WITH THE TECHNICIAN DRIVING APPROXIMATELY 100 MILES BEFORE RETURNING THE VEHICLE BACK TO ME WITH NO REPAIRS MADE. I FEAR THIS IS AN SEVERE SAFETY RISK THAT CAN LEAD TO A POTENTIALLY FATAL OUTCOME. PLEASE NOTE, I ALSO HAVE A 18 SECOND VIDEO OF THE ERRORS OCCURRING WHILE I WAS DRIVING IN THE FIRST LANE PRIOR TO MY ATTEMPT TO STOP THE VEHICLE.
NHTSA complaint #11000255 — an unverified report by a vehicle owner.
at 6,300 milesTarzana, CA
SERVICE BRAKES
ABOUT 15 MILES INTO MY DRIVE TO WORK IN MY 2015 LEXUS RX 450H WITH ONLY 6,300 MILES, MY DASH PANEL INDICATED THE FOLLOWING ERRORS: CHECK ABS, CHECK BSM SYSTEM, CHECK HEADLIGHT LEVELING SYSTEM, BRAKE MALFUNCTION, CHECK HYBRID SYSTEM, CHECK POWER STEERING SYSTEM, SPEEDOMETER AT 0 MPH AND EVERY POSSIBLE ERROR LIGHT POSSIBLE. AS I ATTEMPTED TO SLOW DOWN FROM 65 MPH ON THE INTERSTATE 5, I NOTICED I WAS EXPERIENCING COMPLETE BRAKE FAILURE AND WERE NOT FUNCTIONING PROPERLY. WITH AGGRESSIVE FORCE, I WAS ABLE TO ENGAGE THE BRAKES BUT NOTICED AN EXTREMELY LOUD METAL ON METAL SOUND WHEN DOING SO. IN ORDER TO COME TO A STOP, I EXITED AT THE FIRST OFF-RAMP POSSIBLE, AND POPPED THE CURVE SO I COULD PARK THE VEHICLE. THE VEHICLE WAS TAKEN TO LEXUS OF GLENDALE WHERE THEY WERE ABLE TO SEE ALL THE ERROR CODES BUT WERE UNABLE TO REPAIR THE ISSUE SINCE THEY WERE UNABLE TO DUPLICATE IT. MY VEHICLE WAS BORROWED FOR 4 DAYS WITH THE TECHNICIAN DRIVING APPROXIMATELY 100 MILES BEFORE RETURNING THE VEHICLE BACK TO ME WITH NO REPAIRS MADE. I FEAR THIS IS AN SEVERE SAFETY RISK THAT CAN LEAD TO A POTENTIALLY FATAL OUTCOME. PLEASE NOTE, I ALSO HAVE A 18 SECOND VIDEO OF THE ERRORS OCCURRING WHILE I WAS DRIVING IN THE FIRST LANE PRIOR TO MY ATTEMPT TO STOP THE VEHICLE.
NHTSA complaint #11000255 — an unverified report by a vehicle owner.
at 2,200 milesBerkeley, CA
ELECTRICAL SYSTEM
OPERATING VEHICLE 50 MPH SLIGHT DOWNHILL ABS WARNING BRAKE WARNING HYBRID WARNING ALL CAME ON WITH AUDIBLE ALARM. VEHICLE WAS DIFFICULT TO STOP.
NHTSA complaint #10702336 — an unverified report by a vehicle owner.
at 2,200 milesBerkeley, CA
SERVICE BRAKES
OPERATING VEHICLE 50 MPH SLIGHT DOWNHILL ABS WARNING BRAKE WARNING HYBRID WARNING ALL CAME ON WITH AUDIBLE ALARM. VEHICLE WAS DIFFICULT TO STOP.
NHTSA complaint #10702336 — an unverified report by a vehicle owner.