10 of the
49 complaints about the 2011 Lexus RX350 are about the
braking system — 20% of everything
reported for this model year.
Half of the failures with a mileage on record happened before
32,500 miles.
AS I WAS TRYING TO PARK MY VEHICLE, IT ACCELERATED AND HIT A BUILDING THEN WENT BACKWARDS. I MANAGED TO KEEP THE CAR FROM REVERSING INTO THE STREET BUT THE BRAKES DID NOT WORK AND CAR DID NOT SLOW DOWN. IT HIT THE BUILDING A SECOND TIME. I PUT THE CAR IN PARK AND IT STOPPED. NONE OF THE AIRBAGS INFLATED AND THE CAR WAS TOTALED. TOYOTA TOOK NO BLAME FOR THE ACCIDENT AND I'M LEFT WITHOUT A VEHICLE. THIS CAR IS IN A GROUP OF RECALLED CARS, LEXUS DOES NOT HAVE RECORDS OF EVER RECALLING THIS TRUCK
NHTSA complaint #11066495 — an unverified report by a vehicle owner.
at 44,000 milesForest Hills, NY
SERVICE BRAKES
PLEASE SEE THE ATTACHED BETTER BUSINESS BUREAU COMPLAINT. WE ARE MAKING THIS COMPLAINT IN ORDER TO DO OUR PART OF ALERTING YOU THAT THERE COULD BE A POTENTIAL HAZARD WITH THE MAKE AND MODEL OF THIS CAR. WE DO NOT WANT WHAT HAPPENED TO US TO HAPPEN TO ANYONE ELSE. THE CAR WAS ON A HIGHWAY IN MOTION WHEN THIS HAPPENED. THANK YOU.
NHTSA complaint #10914836 — an unverified report by a vehicle owner.
at 62,000 milesLake Land, TNCrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 LEXUS RX350. WHEN THE BRAKE PEDAL WAS DEPRESSED AT 55 MPH, THE VEHICLE FAILED TO RESPOND. AS A RESULT, THE CONTACT LOST CONTROL OF THE VEHICLE. ANOTHER VEHICLE CRASHED INTO THE REAR OF THE CONTACT'S VEHICLE. THE CONTACT THEN CRASHED INTO THE MEDIAN. A POLICE REPORT WAS FILED. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
NHTSA complaint #10914201 — an unverified report by a vehicle owner.
at 35 milesSpring Lake, NCCrash1 injured
SERVICE BRAKES
MY AIRBAG DID NOT DEPLOY DURING A ACCIDENT MY CAR WAS TOTAL AND I PUSH DOWN ON MY BRAKES IT HIT THE BACK OF A TRUCK MY INJURY WERE REALLY BAD I FELT THAT MY BRAKES AND AIRBAG
NHTSA complaint #10881685 — an unverified report by a vehicle owner.
at 49,906 milesAtlanta, GACrash1 injured
SERVICE BRAKES
I WAS DRIVING SOUTH ON GEORGIA 400 MERGING ONTO 85 SOUTH WHEN I SAW CARS STOPPED IN FRONT OF ME. I IMMEDIATELY APPLIED ME BRAKES - TO NO AVAIL. MY CAR KEPT GOING. I RAN INTO THE BACK OF THE CAR IN FRONT OF ME CREATING A FOUR CAR WRECK. I LATER LEARNED FROM A MARKET VALUATION REPORT THAT: SERVICE BRAKES, HYDRAULIC TOYOTA IS RECALLING CERTAIN MODEL YEAR 2011 LEXUS RX350 PASSENGER CARS MANUFACTURED FROM AUGUST 30, 2010, THROUGH MAY 18, 2011, AND EQUIPPED WITH VEHICLE DYNAMICS INTEGRATED MANAGEMENT (VDIM). THE CALIBRATION FOR THE HYDRAULIC CONTROL VALVES IS INCORRECT. DUE TO THIS CONDITION, THERE IS A POSSIBILITY THAT THE RIGHT FRONT WHEEL MAY NOT BE CONTROLLED PROPERLY DURING ABS (ANTILOCK BRAKE SYSTEM) OR VSC (VEHICLE STABILITY CONTROL) ACTUATION. THIS COULD RESULT IN INCREASED STOPPING DISTANCES AND/OR A FAILURE TO ADEQUATELY CORRECT A VEHICLE SLIDE, WHICH COULD INCREASE THE RISK OF A VEHICLE CRASH. DEALERS WILL REPLACE THE BRAKE ACTUATOR WITH A NEW ONE, FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING AUGUST 2011. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331. OWNERS MAY CONTACT TOYOTA AT 1-800-331-4331. I WAS UNAWARE OF THE RECALL, I NEVER RECEIVED NOTIFICATION. I TOOK MY CAR IN FOR EVERY SCHEDULED MAINTENANCE. TO THE BEST OF MY KNOWLEDGE, AT THIS TIME, I WAS THE ONLY PERSON INJURED IN THE CRASH. IT APPEARS THAT THE PROBLEM WAS NOT CORRECTED IN MY CAR; THUS, I AM FILING A COMPLAINT.
NHTSA complaint #10607861 — an unverified report by a vehicle owner.
at 32,500 milesCrowns Point, INCrash
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 LEXUS RX350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE BRAKES SEIZED UPON ENGAGING CAUSING THE VEHICLE TO CRASH INTO A BRICK WALL. THE CONTACT SUSTAINED NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,500. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10599215 — an unverified report by a vehicle owner.
at 18,000 milesStillwater, OKCrash1 injured
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 LEXUS RX350. THE CONTACT STATED THAT WHILE ENTERING A PARKING SPOT, THE BRAKES FAILED. AS A RESULT, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS NOT DESTROYED AND THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE WAS TOWED TO A COLLISION CENTER WHERE THE CAUSE OF THE FAILURE WAS UNABLE TO BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS UNAVAILABLE.
NHTSA complaint #10473177 — an unverified report by a vehicle owner.
at 10,000 milesOrlando, FLCrash
SERVICE BRAKES
TURNED INTO PARKING SPACE. CAR BEGAN ACCELERATING ON ITS OWN. I APPLIED THE BRAKES CONTINUOUSLY, THREW THE CAR INTO PARK TO NO AVAIL. THE CAR JOLTED FORWARD, CRASHING INTO THE STOREFRONT, BREAKING GLASS WINDOWS. THE (APPROX) 2 FEET OF BLOCK WALL STOPPED THE CAR. THE VEHICLE WAS NOT IN MY CONTROL IN SPITE OF ALL EFFORT TO BRING THE CAR TO A STOP. HAD SOMEONE BEEN WALKING ON THE SIDEWALK IN FRONT OF THE STORE (SALON), I WOULD HAVE BEEN POWERLESS TO KEEP FROM INJURING OR KILLING THEM. THIS WAS NOT DRIVER ERROR. I WAS FULLY "IN THE MOMENT," AND AWARE OF WHAT WAS HAPPENING.
NHTSA complaint #10470336 — an unverified report by a vehicle owner.
at 17,070 milesRolling Hills Estates, CA
SERVICE BRAKES
BRAKES FELT SPONGY FIRST DAY, WORSE SECOND DAY. THIRD DAY, WHILE STOPPED AT A TRAFFIC LIGHT, BRAKE PEDAL WENT TO THE FLOOR. PUMPED PEDAL TO STOP ROLLING, SHIFTED INTO NEUTRAL. DROVE DIRECTLY TO DEALER, LESS THAN 1/2 MILE. DIAGNOSIS IS FAILURE OF MASTER CYLINDER.
NHTSA complaint #10463456 — an unverified report by a vehicle owner.
Tamuning, GUCrash
SERVICE BRAKES, HYDRAULIC
2011 LEXUS RX350. CONSUMER STATES AFTER TURNING A HALF CIRCLE, THE VEHICLE SUDDENLY SKIDDED AND HIT THE LEFT CURB AND THE LEFT FRONT TIRE RUPTURED AND VEHICLE KEPT MOVING TOWARD THE DRIVER'S SIDE DESPITE CONSUMER TRYING TO STOP THE VEHICLE *TGW THE CONSUMER STATED HE CRASHED INTO A NEARBY CONCRETE FENCE HEAD-ON. THE VEHICLE WAS DEEMED TOTALED. THE CONSUMER BELIEVED THE BRAKES MAY HAVE FAILED.
NHTSA complaint #10433369 — an unverified report by a vehicle owner.