58 of the 492 complaints about the 2014 Mazda CX-5 are about the other systems — 12% of everything reported for this model year. Half of the failures with a mileage on record happened before 60,000 miles.
58
Complaints
2
Crashes
0
Fires
2
Injuries
Filed with NHTSA, in their own words.
UNKNOWN OR OTHER
CAR ACCESSORIES WILL NOT SHUT OFF WHEN I PUT VEHICLE IN PARK. THIS IS DANGEROUS DUE TO CAUSING THE BATTERY TO COMPLETELY DRAIN LEAVING ME STRANDED.
NHTSA complaint #11633341 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Auxiliary power will not turn off when vehicle is turned off. Radio , lights interior power , etc….. car turns off when button is pressed but interior power does not .
NHTSA complaint #11595830 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
In the past year the car has consistently given a “Set to P” message when parked and already shifted to Park, and doesn’t completely turn off (though the engine does). We have to turn the car back on, jam the car to P and try again. Internet tells me this was recalled for 2013-2014 cx-5s just before vehicles starting with the same VIN info as mine.
NHTSA complaint #11537371 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
UNKNOWN - A few months ago, I started to have an issue when turning off the vehicle. After putting the vehicle in park and pressed to turn off the vehicle, the radio/GPS screen would stay on and a warning message stating the car must be in ‘P’ark. I would restart the car, put it in neutral, turned it off, but the same message kept popping up and would beep at me when trying to close the door. I jiggle the stick multiple times and tried different ways to turn off the car, now taking as many as 10 times before the radio/GPS screen turns off and the message goes away. I made an appt with the closest dealer, but I have to wait for 4 weeks for the car to be inspected & corrected. This seem like a safety hazard not knowing if the car is actually in park and turned off so the battery doesn’t drain. There should be a recall issued by Mazda to correct this issue as many people have posted the same problem over many years.
NHTSA complaint #11532877 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
When the vehicle is put in park and the button is pressed to turn off the vehicle, the radio display screen stays on. I have to recrank the car, put it in a different gear, and then back into park and try again. Sometimes I do this process up to 10 times in order for the display screen to turn off. When the display screen stays on, the battery is drained within hours.
NHTSA complaint #11525487 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
A couple of months ago we started to have an issue when trying to turn off our vehicle. A warning message stating the car must be be in 'P' to turn off keeps popping up even though the shift stick is in the correct position. We have to jiggle the stick multiple times before the car turns off. This can be a safety hazard if the car is in fact not safely in the park position after being able to turn off the car. The vehicle was recently serviced for an oil change and we were reminded of the issue and were told this is a known issue. They recommended to change the shift switch to resolve it.
NHTSA complaint #11523862 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
2014 Mazda CX5 will not turn off, keeps telling me to put it in park - then it tells me key fob battery low, which it is not. I have to turn the car on/off, on/off, on/off to get it to shut off.
NHTSA complaint #11515241 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The car wouldn’t fully turn off once it parks. Have to keep playing turn on/off game until it fully turn off. And apparently Mazda know about the issue but refuse to do anything. Other people are saying it’s a engine sensor issue.
NHTSA complaint #11497651 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Over the past 2 weeks, it's be hard to turn the engine off. I put the car in park like normal, hit the engine off button. But then the car stays on and an alert on the dashboard says to put the car in park (even though it is already in park). Sometimes, taking the car out of park and then putting it back in park fixes the problem. Other times I have to do it several times or drive the car a little bit and then try again. It's been getting more frequent lately and happens several times a day.
NHTSA complaint #11468570 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The car will not shut off while in park when you push the start/stop button. it stays in ACC mode. It takes multiple times to completely shut the car off.
NHTSA complaint #11440196 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Water is able to get into the back lift gate and has caused the latch to deteriorate and go bad making it unable to be opened and causing a safety issue for the consumer
NHTSA complaint #11434364 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
The auxillary power stays on after car is put into PARK and the engine is turned off. The car is not registering that it is in park. The auxillary power remains on. It takes several attempts of turning car on and back off again and moving the shifter before the car will turn off completely.
NHTSA complaint #11424472 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
Ignition light stays on, car turns off but battery and dash lights stay on continuously. You have to repeatedly turn car off and on and raddle shifter to turn off, this causes depletion of batter and can DANGEROUSLY leave one or ones family stranded and in a bad situation. This problem has been stated by numerous consumers on the website. Contacted my mazda dealership and technitain agreed that they have come upon this issue quite a lot, charging for diagnostics and labor $100's of dollars, possible issues with break or parking switch. Problem can be possibly fixed but what if it occurs again a few months or year down the road, leading to a never ending viscous $bill$ cycle. I'm very concerned about a depleted battery, I also contacted cooperate and representative informed my conversation was recorded and will be hopefully looked into but as of yet nothing has been done, rep informed me to contact NHTSA.GOV and here I am. I was surprised of the many consumers on the web having this issue, I had been having numerous battery issues and was replaced...THIS HAS TO BE LOOKED INTO AND A RECALL BE INSTITUTED ASAP. A VEHICLE NOT SHUTTING OFF RESULTING IN A DEPLETED BATTERY THEN BEING STRANDED IS VERY CONCERNING, WORRISOME AND DANGEROUS IF THERE'S NO HELP AROUND.
NHTSA complaint #11420509 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE VEHICLE FAILS TO TURN OFF AUXILIARY POWER WHEN THE ENGINE IS DISENGAGED AFTER VEHICLE IS IN PARK. THIS PREVENTS THE VEHICLE FROM LOCKING AND RESULTS IN A DRAINED BATTERY.
NHTSA complaint #11323468 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WE WERE DRIVING HOME, THIS WAS LATE AT NIGHT, NO TRAFFIC, AND WE HEARD A LOUD BANG, SOUNDED LIKE A GUNSHOT OR EXPLOSION, AFTER WE MADE SURE THE KIDS WERE ALRIGHT, WE REALIZED OUR SUNROOF HAD A BIG HOLE IN IT AND WE WERE SITTING IN SHARDS OF GLASS. THE SUNROOF OPENS 2 WAYS, IT SLIDES BACK OR THE BACK LIFTS UP TO PROVIDE VENTING. THE GLASS WAS LIFTED UP IN THE BACK. AFTER WE REGAINED COMPOSURE AND WERE ABLE TO PULL OFF TO THE SHOULDER ON A 40 MPH ROAD WITH NO TRAFFIC IN SIGHT, WE REALIZED IT LOOKED AS IF THE GLASS EXPLODED IN AN UPWARD MOTION. THE SOUND AND IMPACT AND SHARDS OF GLASS CERTAINLY SCARED AND SCARRED ALL IN THE CAR INCLUDING MYSELF, WIFE AND OUR 6 YEAR OLD DAUGHTER. THE SPECIFICS ARE, WE HAD JUST TURNED LEFT ONTO AN EASTBOUND ROAD, WE HADN'T EVEN GOTTEN UP TO SPEED WHEN THIS HAPPENED. AGAIN, THERE WERE NO OTHER VEHICLES, ONLY OPEN FIELDS, WE STARTED TO THINK THAT SOMEONE HAD TAKEN A SHOT AT US. THIS NEEDS TO BE ADDRESSED NOW.
NHTSA complaint #11299611 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
VEHICLE MOVING UNDER 5 MPH IN A CITY PARKING GARAGE. WHILE ENTERING A PARKING SPACE, THE VEHICLE SUDDENLY ACCELERATED WITHOUT ANY WARNINGS STRIKING THE CEMENT WALL BARRIER AT A DISTANCE OF APPROXIMATELY THREE FEET AWAY. BOTH FOOT BRAKE AND EMERGENCY BRAKE WERE APPLIED. ALL DASH INDICATOR LIGHTS TURNED ON UNTIL AUTO "OFF" BUTTON WAS DEPRESSED. VEHICLE MILEAGE = 37880. NO AIRBAGS WERE DEPLOYED. AUTO WAS TAKEN SAME DAY TO AUTHORIZED (USAA) COLLISION REPAIR FACILITY. REPAIR ESTIMATE AND PHOTOGRAPHS HAVE NOT PROCESSES AT THIS WRITING. DIRVER HAD SEAT BELT ON AND NO INJURIES REPORTED. NO PASSENGERS.
NHTSA complaint #11281460 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WHEN PRESSING THE START/STOP BUTTON, THE IGNITION WILL NOT TURN OFF SOME TIMES. ALTHOUGH THE SHIFT LEVER IS IN 'P' POSITION AND THE ENGINE SHUTS OFF NORMALLY, THE IGNITION IS STAYING ON (IN ACCESSORY MODE). PROBLEM IS THOUGHT TO BE A WORN SWITCH UNIT.
NHTSA complaint #11279167 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
MY VEHICLE WILL NOT SHUT OFF COMPLETELY. THE BATTERY TO THE CAR AND ALL OF THE DASH LIGHTS STAY ON WHEN I TURN THE VEHICLE OFF. THIS PROBLEM HAS BEEN HAPPENING FOR OVER 6 MONTHS AND IS HAPPENING MORE FREQUENTLY. I DISCOVERED THAT YOU HAVE TO JIGGLE THE SHIFTER IN PARK MANY TIMES BEFORE TRYING TO SHUT OF THE ENGINE AGAIN. AT TIMES I HAVE TO DO THIS PROCESS 5-6 TIMES TO FINALLY GET MY CAR TO SHUT OFF WHICH IS VERY FRUSTRATING. I HAVE FOUND MANY PEOPLE ON CHAT FORUMS WITH THIS SAME EXACT PROBLEM ON THEIR MAZDA CARS. IT IS BECAUSE OF A DEFECTIVE SHIFTER SWITCH PART KDYO-46-040. MY MAZDA DEALERSHIP IS GOING TO REPLACE THIS PART NEXT WEEK FOR $250. WHEN I CALLED MAZDA CORPORATION THEY WILL NOT DO ANYTHING TO COMPENSATE FOR THIS EXPENSE BECAUSE MY VEHICLE IS OVER THE WARRANTY. THIS IS UNACCEPTABLE SINCE MAZDA HAS INSTALLED A DEFECTIVE PART IN NOT JUST MINE BUT MANY PEOPLES CARS.
NHTSA complaint #11277634 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
MY 2014 CX-5 WILL NOT COMPLETELY SHUT OFF. AFTER PUTTING INTO PARK AND PUSHING THE BUTTON TO TURN OFF, THE ENGINE WILL TURN OFF BUT THE AUX POWER TO THE RADIO AND DASH DO NOT TURN OFF. I HAD TO TURN THE CAR BACK ON AND PUT THE CAR IN GEAR AND BACK TO PARK MULTIPLE TIMES BEFORE IT WILL TURN OFF COMPLETELY.
NHTSA complaint #11240581 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
MY VEHICLE WILL NOT TURN OFF WHEN I PLACE IT IN PARK AND TURN OFF THE ENGINE. IT CAUSES ME TO TURN ON THE ENGINE, MOVE THE VEHICLE'S SHIFT LEVEL, PLACE IT BACK IN PARK, AND TRY TURNING IT OFF AGAIN. SOMETIMES IT TAKES 5 TO 10 MIN OF REPEATING THIS PROCESS IN ORDER TO TURN OFF THE VEHICLE. THIS SEEMS TO BE A KNOWN ISSUE FOR OTHER MAZDA CX-5 OWNERS BASED ON THOUSANDS OF RELATED COMPLAINTS ON FORUMS DATING BACK TO AT LEAST 2015 ON GOOGLE AND BING. THIS EFFECTS THE CARS, BATTERY, ENGINE, SHIFT LEVER, AND ALSO MAKES IT UNCERTAIN IF YOU ACTUALLY HAVE THE CAR TRULY IN PARK OR ON/OFF. THE ISSUE HAPPENED OCCASIONALLY BEFORE BUT IS NOW EVERYTIME I TRYING AND TURN OFF THE VEHICLE! MAZDA USDA IS AWARE OF THE ISSUE NOT TAKING RESPONSIBILITY.
NHTSA complaint #11234566 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
MAZDA CX-5 SWITCHER SHIFT PART NUMBER KDY046040 WENT BAD ON MY VEHICLE AND MANY OTHERS. THIS SHOULD BE A RECALL BUT SOMEONE WAS TOLD BY MAZDA CORPORATE THAT IT IS NOT A DANGEROUS ISSUE THEREFORE WON'T BE A RECALL. MEANWHILE THOUSANDS OF PEOPLE ARE PAYING TO REPLACE A FAULTY PART!
NHTSA complaint #11233838 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
MY VEHICLE DOES NOT COMPLETELY SHUT OFF WHEN THE START BUTTON IS PUSHED. IT GOES INTO AUXILIARY MODE. IF LEFT THE VEHICLE WILL STAY RUNNING UNTIL THE BATTERY DIES. THIS CAN BE RESOLVED AT TIMES BY RESTARTING THE CAR, SHIFTING IT OUT OF PARK, BACK INTO PARK AND THEN SHUTTING THE CAR OFF AGAIN..THIS MAY NEED TO BE DONE MORE THAN ONCE AND SOMETIMES YOU HAVE TO MOVE THE CAR A LITTLE TO GET IT TO WORK.
NHTSA complaint #11232171 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WHEN PUTTING THE VEHICLE IN PARK, THE VEHICLE OFTEN DOES NOT FULLY TURN OFF (GOES INTO ACCESSORY MODE). IT SEEMS TO BE A SHIFTER ISSUE, OR IT DOES NOT KNOW IT'S IN PARK. I HAVE SEEN MANY SIMILAR REPORTS ON THIS AT HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T49115_DS799849
NHTSA complaint #11229485 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WHEN I TURN THE CAR OFF, THE ENGINE SHUTS OFF BUT THE REST OF THE CAR DOES NOT COMPLETELY TURN OFF - THE RADIO, FAN, LIGHTS STAY ON. TO FIX I USUALLY JUST HAVE TO MOVE THE SHIFTER FROM PARK TO REVERSE TO DRIVE MULTIPLE TIMES QUICKLY AND THEN TRY AND TURN THE CAR OFF.
NHTSA complaint #11228762 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
CARS ELECTRICAL WILL NOT SHUT OFF AFTER PUTTING IN PARK. CAR CAN BE PUT INTO GEAR AFTER BEING PUT INTO PARK. THIS IS A KNOWN ISSUE TO THE DEALER, AND WAS TOLD TO CALL AND MAKE FORMAL COMPLAINT TO MAZDA. THEY WILL.NOT HELP. THIS IS A SERIOUS ISSUE, BATTERY COULD DIE, LEAVING PERSON STRANDED OR CAR COULD ROLL AWAY.
NHTSA complaint #11217712 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
WHEN TURNING OFF MY CAR WITH PUSH BUTTON STARTER, IT WILL NOT TURN OFF THE RADIO SCREEN AND RADIO ON DASH. IT TAKES MANY TIMES OF STARTING AND TURNING CAR OFF. THIS COULD BE DANGEROUS IN HAVING IT STAY ON IF YOU ARE NOT AWARE THIS IS HAPPENING.
NHTSA complaint #11208425 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
THE SHIFTER DOESN'T STAY IN PARK. THE CAR DOES NOT SHUT OFF WHEN YOU PUSH THE BUTTON. YOU HAVE TO WIGGLE THE GEARSHIFT, TAKE IT IN AND OUT OF PARK, AND PUSH THE BUTTON MULTIPLE TIMES BEFORE IT WILL WORK AND SHUT THE CAR OFF. TOOK IT TO DEALERSHIP 2/19/2019 AND THE KDYO-46-040 SWITCH HAD TO BE REPLACED.
NHTSA complaint #11181213 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
VEHICLE WAS PUT INTO DRIVE & IT WOULD NOT MOVE FORWARD 03/20/2018 AND IT ROLLED BACKWARDS. ALSO UNABLE TO SHUT VEHICLE OFF ONCE IT IS PARKED. CONTINUOUS ISSUES TO TURN THE VEHICLE OFF ONCE IT IS PARKED. LIGHTS STAYS ON THE DASHBOARD & RADIO CONTINUE TO PLAY MUSIC. I HAVE BEEN HAVING ISSUES FOR TWO YEARS NOW TURNING THE VEHICLE OFF AND MAZDA IS NOW TELLING ME THAT IT IS BECAUSE OF MY PHONE CHARGER IS WRAPPED AROUND THE GEAR STICK WHY IT WILL NOT GO INTO PARK AND THE ISSUE IS THE VEHICLE CONTINUOUSLY HAVING ISSUES TO TURNING OFF.. I HAVE A VIDEO RECORDING OF THE CHARGER WRAPPED AROUND THE GEAR STICK AND THE VEHICLE PUT INTO PARK WITH NO ISSUES. I ALSO BOUGHT THE PHONE CHARGER LONG AFTER THIS ISSUE STARTED. THEY CHANGED THE SHIFTER 03/2018 BECAUSE IT WAS NO GOOD AND THEY CHARGED ME FOR AN ITEM THEY ARE AWARE OF HAS ISSUES. I HAD TO GOOGLE HOW TO TURN MY VEHICLE OFF 11/27/2018.
NHTSA complaint #11162853 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
TAKATA RECALL. FOR THE PAST 2 MONTHS MY 2014 MAZDA CX-5 WILL NOT SHUT COMPLETELY OFF AFTER PLACING THE CAR IN PARK. NOW WHAT WAS ONCE A MONTH OR WEEK IS NOW SEVERAL TIMES A DAY. THE RADIO, LIGHTS, AND BEEPING WILL STAY ON AS IF THE VEHICLE HAS NOT BEEN PUT INTO PARK. ITS PARKED AND NOT MOVING BUT EVERYTHING STAYS ON. I WILL HAVE TO TURN THE CAR BACK ON PUT IT IN DRIVE TO PARK AND REVERSE TO PARK SEVERAL TIMES BEFORE THE CAR WILL ACKNOWLEDGE PARKED.
NHTSA complaint #11121327 — an unverified report by a vehicle owner.
UNKNOWN OR OTHER
MAZDA ISSUED RECALL ON REAR HATCH STRUT. MAZDA CLAIMS TO HAVE SWITCHED OUT STRUT ON RECALL SERVICE. POSSIBLE THEY DID NOT REPLACE DEFECT OR REPLACED WITH ANOTHER DEFECTED STRUT. STRUT FAILED WHILE UNLOADING GROCERIES, 18 MONTHS POST REPAIR, ALMOST SERIOUSLY INJURING MY WIFE. REQUEST A PROPER FIX, WAS TOLD THEY OFFER ONLY A 12 MONTH WARRANTY., BUT THAT IF THE VEHICLLE WAS BROUGHT TO DELEARSHIP THEY WOULD FIX FREE OF CHARGE. UPON ARRIVING FOR REPAIR WAS TOLD WE WOULD BE CHARGED. WHAT KIND OF LONG TERM RECALL FIX HAS ONLY A YEAR WARRANTY? VERY QUESTIONABLE BUSINESS PRACTICE IN INITIAL REPAIR AND DISHONEST ESTIMATES.
NHTSA complaint #11118734 — an unverified report by a vehicle owner.