2016 Mazda CX-5 window and wiper problems

VISIBILITY/WIPER

(I am the owner of the car and am filling this out for my daughter who was driving it at the time, I was not with her during the incident) While driving down the road in the rain the wipers just stopped working. I have not had any dealers ID the specific problem yet. We replaced the wiper 20amp fuse and it did not fix the problem. There were no warning lamps and there are still no warning lamps. My safety was put into danger when I could not see out the window. I was nearly at work so I waited for the rain to slow down some was able to make it to work. The rain cleared while I was at work and it has not rained since. It is available for inspection upon request.

NHTSA complaint #11740504 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Front windshield wipers stopped working, front windshield washer still working. Fuse was checked, fuse is good.Vehicle is available for inspection upon request. My safety is put at risk because of lack of visibility when driving in rain. The problem has been confirmed by a Mazda dealership. The vehicle and the components have been inspected by a Mazda dealership. No warning lights or messages appeared before or after the front windshield wipers stopped working. So if a person is driving the car, there is no indication that the front windshield wipers will not work if it starts raining and the driver would need to use the front windshield wipers. This is a safety hazard because the driver will not be able to see, possibly causing an accident. This Mazda CX5 does not have automatic front windshield wipers (they do not come on automatically when it starts raining).

NHTSA complaint #11622026 — an unverified report by a vehicle owner.

VISIBILITY:WINDSHIELD

The contact owns a 2016 Mazda CX-5. The contact stated that upon approaching the vehicle he observed a small crack on the top left corner of the windshield. Over time the crack proceeded to progress across the windshield. The contact stated that the windshield was not impacted by an object or projectile. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was repaired, but the failure reoccurred. The manufacturer was not notified of the failure. The failure mileage was 40,000.

NHTSA complaint #11620347 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

The controls on the Windshield Wiper/Headlight Control Stalk are not visible when driving at night. The setting markings on the Control Stalk are completely dark at night. This creates a safety hazard when driving at night in the rain and turning on your windshield wipers or changing your headlight settings is needed.

NHTSA complaint #11619012 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Front windshield wipers not working, bcm failed

NHTSA complaint #11614967 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

In September of 2023, while driving I attempted to use the windshield wipers, and they would not function. We live in a rainy part of the country, so having non working wipers is a major safety issue. Research for possible causes pointed to the body control module which had been recalled on Mazda 3s in recent years. I took the car to the dealership, and they traced the problem to an internal failure of the body control module. I do not have the component to inspect, and I do not know what the dealership did with it after removal. We filed a complaint with Mazda in October of 2023. They gave us case #001-463-33. They were not receptive to feedback, and simply stated many times that there was not a current recall for our vehicle. There were no warning signs/messages/ lights before the wipers stopped working, and they had worked normally the day before.

NHTSA complaint #11579140 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

1. The airbag sensor is not working. The warning signal continually flashes. My shop had airbag system analyzed. Test results showed it is not calibrated correctly. My Mazda dealer, Luther Premier Mazda, said it is an electrical problem, and I will have to pay for analysis. I paid for this analysis when Sallas had it diagnosed. 2. Due to problems with the windshield, I paid for a replacement myself, not knowing there was a recall. I want Mazda to install a Mazda windshield and calibrate the safety systems.

NHTSA complaint #11477636 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Rear Video Camera / Back-up Camera Display Malfunction: The display in the dashboard continuously resets, causing the view from the back-up camera to disappear completely or dim to to the point where it is not viewable. This causes a safety hazard when backing up and often occurs once the vehicle is already in motion. Mazda dealer's service center reports Mazda is aware that this is a new, widespread problem, but to check for updates in 4 weeks.

NHTSA complaint #11452163 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

This is a follow up to NHTSA complaint ID Number 11442992: After doing a fair amount of research the problem was deemed to be the Front Body Control Module. A new replacement was ordered (about $250). It took about 1-1/2 to 2 weeks for the module to be received and about an hour for its installation. So far the wipers seem to be working correctly although they have yet been 'used', only tested. Googling "mazda wiper problem" you will find others reporting similar problems with the Body Control Module. I found this (https://www.mazda3revolution.com/threads/for-those-suffering-wiper-motor-issues-here-is-the-fix.232623/) forum entry when I did the aforementioned google search. And finally, post replacement I have visually inspected the original module and can easily see one of the components marked "2741" with corrosion around its mounting.

NHTSA complaint #11447854 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

2016 Mazda CX-5 windshield wipers - Correctly operating windshield wipers have four modes: single wipe, intermittent wipe, slow continuous wipe, high speed continuous wipe. One morning (September, 2021) used the single wipe mode to clear overnight accumulated moisture (car parked outside) but wiper made five passes instead of one and then stopped in an 'up' or 'non-parked' position. Tried the other three modes and all three behaved the same way, five wiper passes and then the wipers stopped, sometimes upright blocking forward vision, sometimes at an angle, but never in the 'parked' position. Driving in rain or snow requires activating the wipers every 30 seconds or so (approximate time of 5 wipes). Have had the wiper motor (which includes a circuit board) replaced twice to no avail. Today had wiper switch replaced, again to no avail. This problem seems to be similar to windshield wiper problem reported regarding 2016-2018 Mazda CX-3's.

NHTSA complaint #11442992 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

Driving on the interstate. Driver plus 3 passengers,fair amount of luggage. Listening to a book on CD. Windows up, air-conditioning on. Driving 70 mph smooth road. No cars in immediate vicinity. Suddenly there is a loud bang which scared the crap out of me. Pulled off the roadway to see what had happened. Turned out the moon roof had exploded. Fortunately the inside cover was closed otherwise the occupants would have been shredded by a glass grenade.

NHTSA complaint #11426582 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THERE WAS A LARGE CRACK ON MY FRONT WINDSHIELD THAT SPANNED FROM THE DRIVER'S SIDE TO THE PASSENGER SIDE. WHEN I WENT TO LOCATE THE POSSIBLE POINT OF THE CRACK I COULDN'T LOCATE ONE. I TOOK MY VEHICLE TO AN WINDSHIELD REPAIR SHOP TO GET IT REPLACED AND WAS TOLD THAT THIS WAS A STRESS CRACK THAT IS PRETTY COMMON IN MAZDA CX-5'S.

NHTSA complaint #11351569 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

A SMALL CHIP WAS ON FOUND ON THE FRONT OF THE WINDSHIELD AND I WAS NOTIFIED BY THE DEALER THAT THE CHIP WAS SMALL AND THAT THEY THE REPAIR WOULD FIX IT WITH RESIN. THE NEXT DAY A CRACK AROUND 18 INCHES FORMED ALONG THE WINDSHIELD. . AFTER THE CRACK WAS FORMED THEY STATED THEY WEREN'T RESPONSIBLE FOR THE WINDSHIELD AFTER THE REPAIR. THIS IS A DEFECT IN THE QUALITY OF THE WINDSHIELD MAZDA WON'T HOLD THEMSELVES RESPONSIBLE FOR. THIS NEW WINDSHIELD HAS BEEN QUOTED FOR $500 TO REPLACE.

NHTSA complaint #11328460 — an unverified report by a vehicle owner.

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:HEATER CORE

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. THE CONTACT STATED THAT THE CHECK ENGINE INDICATOR WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO NAPLES MAZDA (6387 AIRPORT PULLING RD N, NAPLES, FL 34109, 239-597-9607) WHERE IT WAS DIAGNOSED THAT THE HEATER CORE WAS CLOGGED AND NEEDED TO BE REPLACED. THE CONTACT REFERENCED MANUFACTURER COMMUNICATION NUMBERS: 10091444 AND SA218, WHICH STATED THAT AN OVERHEATED HEATER CORE WAS DUE TO CLOGGING. THE CONTACT STATED THAT THESES CODES INDICATED THAT THE FAILURE WAS A KNOWN ISSUE. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND PROVIDED THE CONTACT WITH CASE NUMBER: 124474827. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE HEATER CORE. THE FAILURE MILEAGE WAS APPROXIMATELY 14,870.

NHTSA complaint #11288190 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

MY ALLSTATE REP TOLD ME THAT I HAVE 4 RECALLS

NHTSA complaint #11219377 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

FIRST OCCURRED ON 9/29/2017 AND MORE OFTEN AFTER 2/3/18 BATTERY DRAINS, NO START HAVE HAD THE VEHICLE BATTERY JUMPED 5-6 TIMES, REPLACED BATTERY SAME OCCURRENCES, HAVE TAKEN BATTERY TO BE CHARGED TWICE. FURTHER INSPECTION A WEEK LATER ON BATTERY AND A DRAW TEST 1, CAME BACK GOOD. COUPLE OF WEEKS BATTERY HAD DRAINED AGAIN. NO START NOTICEABLE SIGNS OF DRAIN. AIRBAG LIGHT ON AND OFF, HAVE HAD IT SERVICED PREVIOUSLY. HEAT AND A/C NOT PROJECTING LIKE NORMAL. STAINS ON WINDSHIELD. DESIGN ERROR THERE IS NO KEY ENTRY ON TRUNK WHEN CAR MALFUNCTIONS. DASHBOARD AND/OR DISPLAY SCREEN WILL OCCASIONALLY STAY ON WHEN CAR TURNS OFF. DRIVER WINDOW RATTLES. COMMAND SWITCHES FOR DISPLAY SCREEN REPLACED STILL STICKING. SEAT BELT HAS SCARED STOMACH.

NHTSA complaint #11182797 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

LARGE FISH HOOK SHAPED CRACK ON WINDSHIELD OF MY 2016 MAZDA CX-5 WITH 23000 MLES. THE CRACK APPEARED ON A 55 DEGREE MORNING AFTER I PULLED MY VEHICLE OUT OF THE GARAGE AND DROVE HALF A BLOCK TO A STOP SIGN AND I WATCHED THE CRACK APPEAR. THE CRACK STARTS AT THE TOP CENTER EDGE OF THE WINDSHIELD GOES DOWN ABOUT 6 INCHES, THEN GOES INTO THE VIEW OF THE DRIVER. IT WAS ABOUT 18 INCHES THAT MORNING AND HAS GROWN TO ABOUT 30 INCHES AND A HUGE FISH HOOK SHAPE IN THE VIEW OF THE DRIVER. I WENT TO THE DEALER AND WAS TOLD IT WAS CAUSED BY A STONE IMPACT. IT WAS NOT AN IMPACT, I SHOULD KNOW, I WAS DRIVING. THE DEALER ALSO TOLD ME THAT IT WAS NOT COVERED UNDER WARRANTY, EVEN IF IT IS A DEFECTIVE WINDSHIELD OR INSTALLATION AT THE FACTORY. WITH A LITTLE RESEARCH I AM SEEING A LOT OF CX-5 OWNERS ARE REPORTING SIMILAR ISSUES WITH THE WINDSHIELDS CRACKING FOR NO APPARENT REASON. THIS IS A SAFETY CONCERN THE NHTSA NEEDS TO INVESTIGATE.

NHTSA complaint #11172370 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

THE VEHICLE WAS PARKED IN A DRIVEWAY WHEN A BASKETBALL BOUNCED OFF THE HOOD OF THE CAR AND THEN HIT THE WINDSHIELD. THERE WAS NO DAMAGE TO THE HOOD BUT WHEN THE BASKETBALL HIT THE WINDSHIELD IT SHATTERED THE RIGHT TOP SIDE OF THE WINDSHIELD.

NHTSA complaint #11130041 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

I RECENTLY BOUGHT A USED 2016 MAZDA CX-5. FIVE DAYS LATER, I WENT TO GET IN IT AFTER WORK (NOT A HOT DAY) AND FOUND A CRACK RUNNING FROM UNDER THE TOP SEAM STRAIGHT DOWN AND THEN FEATHERING OUT. NO IMPACT DAMAGE. PARKED IN A SECURED LOT. IT DIDN'T LOOK RIGHT, SO I LOOKED UP MAZDA WINDSHIELDS AND FOUND OUT OTHERS HAD THE SAME ISSUE. I FOUND THE CRACK DISTRACTING AS I DROVE, ESPECIALLY IF I NEEDED TO LOOK OVER TO THE RIGHT SIDE. TOOK MY CAR TO MAZDA THE FOLLOWING DAY. THEY AGREED IT LOOKED STRANGE, BUT SAID THEY WERE UNAWARE OF ANY WINDSHIELD ISSUES. AND YET I FOUND MANY OTHERS ON LINE HAD THE SAME ISSUE.

NHTSA complaint #11085173 — an unverified report by a vehicle owner.

VISIBILITY:GLASS, SIDE/REAR

2016 MAZDA CX5. CONSUMER WRITES IN REGARDS TO SHATTERED WINDOW ON VEHICLE. *LD THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE DAMAGES CAUSED BY THE WINDOW SHATTERING.

NHTSA complaint #11030909 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

FRONT PASSENGER WINDOW COMPLETELY SHATTERED WHEN DRIVING ON THE HIGHWAY. NO APPARENT ROCK OR DEBRIS HIT THE WINDOW BEFORE THE GLASS COMPLETELY DISINTEGRATED. A LOUD BANG WAS HEARD AS THE GLASS SHATTERED FROM THE CENTER. UNSURE AS TO LONGEVITY / DURABILITY OF THE MAZDA OEM GLASS WINDOWS AS CAR MODEL IS RELATIVELY NEW. SO FAR HAVE NOT HAD ANY OTHER ISSUES WITH THE OTHER WINDOWS OF THE CAR. THE TEMPERED GLASS, HOWEVER, DID SHATTER AS CORRECTLY DESIGNED, NO INJURIES.

NHTSA complaint #11081179 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

TL* THE CONTACT OWNS A 2016 MAZDA CX-5. WHILE DRIVING 65 MPH, THE FRONT WINDSHIELD SHATTERED. THE CONTACT CALLED A LOCAL DEALER (JOHN HINE MAZDA, 1545 CAMINO DEL RIO SOUTH ST, SAN DIEGO, CA 92108) AND WAS INFORMED TO SCHEDULE A SERVICE APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND REFERRED THE CONTACT TO THE LOCAL DEALER AND NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 14,000.

NHTSA complaint #11073167 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

2016 CX5 DEVELOPED SPONTANEOUS STRESS FRACTURE IN WINDSHIELD RUNNING FROM TOP RIGHT EDGE OF SCREEN ACROSS TO MIDDLE OF GLASS. IT WAS NOT BEING DRIVEN AT THE TIME, NOTHING HIT THE WINDSHIELD, IT JUST CRACKED.

NHTSA complaint #11002410 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

AFTER TWO MONTHS OF OWNERSHIP THE WINDSHIELD CRACKED DUE TO A ROCK STRIKE. THE WINDOWS WAS REPLACED WITH AN OEM WINDSHIELD. THREE MONTHS LATER THE WINDSHIELD CRACKED RANDOMLY WITHOUT ANY DAMAGE (ROCK ETC)

NHTSA complaint #10986381 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

2 WEEKS OLD VEHICLE WINDSHIELD CRACKED AFTER PARKED IN THE SUN FOR 3 HOURS.

NHTSA complaint #10985869 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

DURING DAYLIGHT HOURS, THE CHROME AROUND THE VENTS REFLECTS ONTO THE SIDE WINDOWS. THIS CAUSES A DISTRACTION, MAKING IT VERY DIFFICULT TO LOOK INTO THE SIDE MIRRORS. I CONTACTED MAZDA ABOUT THIS, THEY DO NOT APPEAR TO PLAN TO DO ANYTHING ABOUT IT. NOTHING YET HAS HAPPENED TO ME ABOUT THIS, BUT I AM CONCERNED THAT IT MIGHT HAPPEN TO ME OR SOMEONE ELSE. AN EASY FIX WOULD BE TO REPLACE THE SHINY CHROME TRIM WITH A DARKER TRIM. I ATTACHED SOME PICTURES TO SHOW THIS. THE PICTURES DO NOT SHOW EXACTLY HOW BAD IT IS, BUT IT WILL SHOW THAT THERE IS A PROBLEM.

NHTSA complaint #10947686 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

MY 7 MONTH 2016 CX 5 WITH 15,000 MILES WAS PARKED AT WORK. WHEN I GOT IN MY CAR TO GO HOME, MY WINDSHIELD HAD A LARGE CRACK DOWN THE MIDDLE FROM THE TOP SPREADING OUT ON BOTH DRIVER & PASSENGER SIDES INTO THE VIEWING AREA LIKE A SPIDER WEB. IT STARTED RIGHT WHERE THE BLACK PLASTIC HOUSING IS FOR THE TECH PKG SENSORS BEHIND THE MIRROR. I STOPPED AT TECHNIGLASS ON MY WAY HOME & DAMON CHECKED IT OUT & SAID THERE WAS NO SIGN OF A ROCK CHIP, IT WAS A STRESS CRACK AND IT SHOULD BE COVERED UNDER FACTORY WARRANTY & THAT HE HAS SEEN IT A LOT ON CX-5'S. ALSO TOLD ME THE WINDSHIELDS WERE ON BACK ORDER & THEY COST $1100. THE FOLLOWING DAY I TOOK IT TO DAHLE MAZDA IN SLC FOR 15,000 MILE SERVICE & SHOWED THEM THE CRACK & ASKED THEM TO REPLACE IT UNDER THE FACTORY WARRANTY. THEY CAME BACK & TOLD ME THEY DID FINE POINT PEN TRICK & THERE WERE TWO ROCK CHIPS & IT IS NOT WARRANTABLE. I SHOWED THEM TECHNIGLASS NOTE SHOWING THERE WERE NO ROCK CHIPS & THEIR DIAGNOSIS OF A STRESS CRACK. ASKED FOR THE SERVICE MANAGER & SHARED THIS INFO & 30+ COMPLAINTS FROM ONLINE NHTSA & MAZDA247.COM WEBSITES CONFIRMING THE DEFECT WITH OTHER CX 5 OWNERS. MADE HIM DOCUMENT THEIR REFUSAL TO REPLACE ON MY SERVICE RECORD & TOLD HIM IT WAS UNACCEPTABLE & THAT I WAS GOING TO FILE A COMPLAINT WITH MAZDA USA & NHTSA. HE SAID HE WOULD ALSO CHECK WITH MAZDA USA TO SEE IF HE COULD DO ANYTHING & THAT HE WOULD CALL ME BACK'..HE NEVER DID. I ALSO LEARNED THAT TECHNIGLASS AND OTHER 3RD PARTY WINDSHIELD REPLACEMENT COMPANIES CANNOT GET THESE REPLACEMENT WS FROM THEIR SUPPLIERS, THEY MUST ORDER THEM DIRECT FROM THE MAZDA DEALER, WHICH I FIND CONCERNING. THIS IS CLEARLY A MANUFACTURERS DEFECT & NEEDS TO BE ADDRESSED BY MAZDA USA.

NHTSA complaint #10925520 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

2016 CX-5 IS LESS THAN A YEAR OLD AND ALREADY ON ITS THIRD WINDSHIELD. THE FILED COMPLAINT LIST FOR THIS CAR IS JUST ONE CRACKED WINDSHIELD AFTER ANOTHER AND DEFINITELY NEEDS TO BE INVESTIGATED FURTHER.

NHTSA complaint #10906204 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

WINDSHIELD CRACKED WHEN DRIVING AT HIGHWAY SPEED WITH NO IMMEDIATE TRAFFIC IN THE AREA. CRACK OCCURRED DURING MORNING TRANSITION FROM COOL TEMPERATURES TO ABOUT 20 DEGREE WARMER. HEARD A SMALL POP AND THEN SAW THE CRACK GROW UNTIL IT EXTENDED FROM THE FRAME TO ABOUT HALF WAY ACROSS THE PASSENGER SIDE. IF THE THE CRACK WAS CAUSED BY AN IMPACT THE ROCK OR DEBRIS WAS INCREDIBLY SMALL AS THERE IS ONLY A SLIGHT DEPRESSION IN ONE PART OF THE CRACK.

NHTSA complaint #10903918 — an unverified report by a vehicle owner.

VISIBILITY/WIPER

MY 2016 CX-5 WAS PARKED IN MY DRIVEWAY WHEN I NOTICED A CRACK IN THE MIDDLE OF MY WINDSHIELD STARTING AT THE BOTTOM UNDER THE SEAL AND GOING UP AND TO THE LEFT.THERE WAS NO CRACK WHEN I PARKED IT.I TOOK IT TO THE DEALER WHERE I BOUGHT IT AND HAD THE WARRANTY MECHANIC AND A SALESMAN LOOK AT IT,THEY FOUND NOT SIGN OF IMPACT.THEY ADVISED ME TO TAKE TO THE MAZDA DEALER FOR THE FACTORY WARRANTY.I TOOK IT TO THE MAZDA DEALER AND AFTER NUMEROUS GOUGES WITH A FINE POINT PEN IN THE MIDDLE OF THE CRACK THE SERVICE MANAGER SAYS NO LOOK THERE IS A ROCK CHIP SO IT IS NOT COVERED UNDER THE FACTORY WARRANTY. I ALSO POINTED OUT THAT THERE WAS AN AIR BUBBLE IN ANOTHER PART OF THE WINDSHIELD WHICH IS OBVIOUSLY A FACTORY DEFECT AND HE SAID THAT IT DIDN'T MATTER BECAUSE THERE WAS A SIGN OF IMPACT NOT ANYWHERE CLOSE TO THE CRACK THE FACTORY WARRANTY WOULD NOT COVER IT

NHTSA complaint #10898508 — an unverified report by a vehicle owner.